📰 Zendesk JSON Feeds
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Last sync: 5/17/2026, 4:01:05 PM
Update frequency: Every hour (on the hour)
Articles per feed: Up to 500
Format: JSON Feed 1.1
Best practices and how-tos
Getting started with AI agents
Getting started with Zendesk Suite - Getting started with Customer Service Suite
Getting started with email
Getting started with Zendesk Suite - Getting started with Employee Service Suite
Getting started with Explore
Getting started with Knowledge
Getting started with messaging
Getting started with Support
Getting started with Talk
Getting started with Workforce Engagement Management
Getting started with Zendesk AI
Getting started with Workforce Engagement Management - Getting started with Zendesk quality assurance
Getting started with Zendesk Suite
Getting started with Workforce Engagement Management - Getting started with Zendesk workforce management
Using AI agents - Building conversation flows for AI agents - About conversation flows
Managing people and access - Account access
Managing your account - Account administration
Using AI agents - AI agents general info
Using reporting and analytics - Using Explore analytics - Analytics basics
Using AI agents - Analyzing AI agents
Using apps and integrations - Apps and the Zendesk Marketplace
Using AI agents - Automated resolutions
Managing your account - Billing and subscriptions
Using AI agents - Building conversation flows for AI agents
Using reporting and analytics - Using Explore analytics - Building reports
Using objects and rules - Business rules
Using live chat - Chat basics
Enhancing security and data protection - Complying with privacy and data protection law
Using AI agents - Configuring channels for AI agents
Using AI agents - Configuring channels for AI agents - Configuring chat channels for AI agents (Legacy)
Using AI agents - Configuring channels for AI agents - Configuring email channels for AI agents
Using AI agents - Configuring generative replies in AI agents
Using AI agents - Configuring channels for AI agents - Configuring messaging channels for AI agents
Using live chat - Configuring the Chat widget
Using Sell - Configuring your Sell account
Using Voice and Contact Center - Using Zendesk Contact Center - Contact Center basics
Using AI agents - Creating actions for AI agents
Using AI agents - Creating AI agents
Using reporting and analytics - Using Explore analytics - Creating dashboards
Using AI agents - Building conversation flows for AI agents - Creating dialogues
Using AI agents - Building conversation flows for AI agents - Creating generative procedures
Using AI agents - Building conversation flows for AI agents - Creating replies
Using Sell - Creating tasks and appointments
Using AI agents - Building conversation flows for AI agents - Creating use cases
Using objects and rules - Custom data
Using AI agents - Customizing AI agents
Using reporting and analytics - Using Explore analytics - Customizing reports
Managing people and access - End users and organizations
Using Knowledge - End-user guide for help center
Enhancing security and data protection
Using Sell - Enriching your leads, contacts, and prospecting, with Sell Sales Engagement Tools (Reach)
Using apps and integrations - Extending Zendesk
Using email - Formatting and customizing your email
Using Sell - Importing and exporting in Sell
Using AI agents - Integrating other platforms with AI agents
Using Workforce Engagement Management - Using Zendesk QA - Integrating Zendesk QA
Using apps and integrations - Jira integration
Using Knowledge - Knowledge general info
Using live chat - Live chat agent guide
Using AI agents - Managing languages for AI agents
Managing people and access
Using Sell - Managing users in Sell
Using email - Managing your email
Using Voice and Contact Center - Using Talk - Managing your voice channel
Using Support - Measuring success
Using messaging - Migrating to messaging
Using apps and integrations - More integrations
Using Support - Multiple language support
Using reporting and analytics - Using Explore analytics - Performing calculations
Enhancing security and data protection - Protecting your customer's data
Using Support - Ticket automation - Providing AI assistance with auto assist
Using reporting and analytics - Using Explore analytics - Publishing and sharing dashboards
Using Workforce Engagement Management - Using Zendesk QA - Receiving and giving feedback with Zendesk QA
Using Knowledge - Reporting and analytics for help center
Using live chat - Reporting for for live chat
Using Workforce Engagement Management - Using Zendesk WFM - Reporting on workforce performance (WFM add-on)
Using Voice and Contact Center - Using Talk - Reporting on your voice channel
Using objects and rules - Routing
Using apps and integrations - Salesforce integration
Using Workforce Engagement Management - Using Zendesk WFM - Scheduling your workforce (WFM add-on)
Enhancing security and data protection - Securing your Zendesk account
Using Knowledge - Setting roles and permissions for help center access
Using Support - Setting up Agent Workspace
Using Support - Ticket automation - Setting up AI-powered agent tools
Using Knowledge - Setting up and managing community
Using Voice and Contact Center - Using Talk - Setting up and using text
Using Voice and Contact Center - Using Zendesk Contact Center - Setting up Contact Center
Using live chat - Setting up live chat
Using reporting and analytics - Using Explore analytics - Setting up reporting and analytics
Using Workforce Engagement Management - Using Zendesk WFM - Setting up workforce management (WFM add-on)
Using email - Setting up your email channel
Using Knowledge - Setting up your help center
Using Voice and Contact Center - Using Talk - Setting up your voice channel
Using Workforce Engagement Management - Using Zendesk QA - Setting up Zendesk QA
Using apps and integrations - Shopify integration
Using apps and integrations - Slack integration
Using Support - Support help resources
Using Knowledge - Supporting multiple languages in help center
Using Voice and Contact Center - Using Talk - Talk basics
Managing people and access - Team members and groups
Using AI agents - Testing AI agents
Using messaging - Third party and social messaging channels
Using Support - Ticket automation
Using Support - Ticket collaboration
Using Support - Ticket customization
Using Support - Ticket management
Managing people and access - User sign-in
Using Workforce Engagement Management - Using Zendesk QA - Using AI in Zendesk QA
Using reporting and analytics - Using Analyst copilot
Using apps and integrations
Using AI agents - Using legacy AI agent functionality - Using autoreplies with articles (Legacy)
Using AI agents - Using legacy AI agent functionality - Using bot builder to create answers (Legacy)
Using apps and integrations - Using Built by Zendesk apps
Using Voice and Contact Center - Using Zendesk Contact Center - Using Contact Center
Using Knowledge - Using content publishing flows
Using Sell - Using email in Sell
Using AI agents - Using legacy AI agent functionality - Using essential AI agents (Legacy)
Using reporting and analytics - Using Explore analytics
Using AI agents - Using legacy AI agent functionality - Using expression-based AI agents (Legacy)
Using Knowledge - Using help center search
Using Support - Ticket automation - Using Intelligent triage ticket predictions
Using AI agents - Using legacy AI agent functionality
Using reporting and analytics - Using real-time monitoring dashboards
Using reporting and analytics
Using Sell - Using Sell reports
Using Sell - Using Sell smart lists
Using Sell - Using Sell Voice
Using Voice and Contact Center - Using Talk
Using Knowledge - Using the knowledge base in help center
Using Sell - Using the Sell mobile app
Using live chat - Using the Zendesk Chat mobile app
Using Knowledge - Using themes and customizing your help center
Using Voice and Contact Center
Using Workforce Engagement Management
Using Voice and Contact Center - Using Zendesk Contact Center
Using Workforce Engagement Management - Using Zendesk QA
Using Workforce Engagement Management - Using Zendesk QA - Using Zendesk QA for coaching
Using Workforce Engagement Management - Using Zendesk WFM
Using reporting and analytics - Using Explore analytics - Viewing and using dashboards
Using Web Widget - Web Widget (Classic) documentation
Using Web Widget - Web Widget documentation
Using Knowledge - Working with articles in the knowledge base
Using Workforce Engagement Management - Using Zendesk QA - Working with conversations in Zendesk QA
Using Sell - Working with deals
Using Sell - Working with leads and contacts
Using Sell - Working with Sell apps and integrations
Using Workforce Engagement Management - Using Zendesk QA - Working with the dashboard in Zendesk QA
Using Workforce Engagement Management - Using Zendesk QA - Working with users and workspaces in Zendesk QA
Using reporting and analytics - Using Explore analytics - Writing formulas
Using Support - Zendesk basics
Using messaging - Zendesk messaging