Using the multiple organizations feature in the Salesforce integration

<body>
<p id="docs-hc-snippet" style="display: none;">Zendesk and Salesforce have fundamental differences in the way they store users. In Zendesk, each user must have a unique email address. This is not required for Salesforce contacts or leads.</p>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You can sync multiple Salesforce contacts sharing an email to a single user by enabling multiple organizations. This lets users belong to several organizations, syncing primary and secondary account relationships. Organization memberships are added but not deleted, and mapped fields sync only if the primary Salesforce account matches the user's default organization. This feature requires specific sync settings and support permission.</p>
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Apps and integrations &gt; Integrations &gt;
Integrations</span>
</div>
<p class="p" dir="ltr">Zendesk and Salesforce have fundamental differences in the way they store
users. In Zendesk, each user must have a unique email address. This is not required for
Salesforce contacts or leads.</p>
<p class="p">In order for multiple Salesforce contacts that share an
email address to sync to Zendesk, the integration uses a Support feature that <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838140314" target="_blank">allows users to belong to multiple
organizations</a>.</p>
<p class="p" dir="ltr">This article explains the syncing behavior for the Salesforce integration when
multiple organizations is turned on. You can request permission to turn on multiple
organization sync by contacting <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">Zendesk Customer Support</a>. Permission is granted on a
per-account basis. </p>
<div class="p" dir="ltr">This article contains the following sections:<ul class="ul" id="using_multiple_organizations_salesforce__ul_l5w_yjv_hnb">
<li class="li"><a class="xref" href="#topic_rfg_k2q_hnb">Understanding the multiple organization syncing process</a></li>
<li class="li"><a class="xref" href="#topic_fbc_clr_3tb">Account relationship syncing</a></li>
<li class="li"><a class="xref" href="#topic_x2s_p2q_hnb">Syncing behavior when multiple organizations is turned on or off</a></li>
</ul>
</div>
<p class="p" dir="ltr">Related information:</p>
<ul class="ul" id="using_multiple_organizations_salesforce__ul_drt_32q_hnb">
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838140314-Enabling-multiple-organizations-for-users-Professional-and-Enterprise-" target="_blank">Enabling multiple organizations for
users</a></p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827957274" target="_blank">Salesforce integration resources</a></p>
</li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_rfg_k2q_hnb">
<h2 class="title topictitle2" id="ariaid-title2"><strong class="ph b">Understanding the multiple organization syncing process</strong></h2>
<div class="body">
<p class="p" dir="ltr">When the multiple organizations feature is turned on, multiple Salesforce
contacts or leads with the same email address in different Salesforce accounts can
be connected in Zendesk Support to a single user. Zendesk users can be members of
multiple organizations.</p>
<p class="p" dir="ltr">In Salesforce, when multiple contacts or leads share an email address, the
first contact or lead linked to an account is considered the syncing record. The
syncing record is the primary Salesforce record and is identified by a user account
during syncing.</p>
<p class="p" dir="ltr">The syncing record updates its corresponding user entry in Zendesk during a
sync when changes have been made to the user fields in Salesforce.</p>
<div class="p" dir="ltr">The following rules govern the syncing behavior between Salesforce and
Zendesk: <ul class="ul" id="topic_rfg_k2q_hnb__ul_tgv_mhv_hnb">
<li class="li" dir="ltr">If an organization doesn’t exist in Zendesk, organization
memberships aren't created.</li>
<li class="li" dir="ltr">Organization memberships are only added, not deleted.</li>
<li class="li" dir="ltr">Mapped fields are synced if the Salesforce primary account-contact
relationship matches the user’s default organization in Zendesk.</li>
<li class="li" dir="ltr">An organization membership in Zendesk is created only if a
Salesforce contact is linked to a Salesforce account.</li>
<li class="li" dir="ltr">The integration respects existing default memberships, which are
manually assigned.</li>
<li class="li">The following features must all be turned on to sync secondary
relationships:<ul class="ul" id="topic_rfg_k2q_hnb__ul_a2x_4rr_3tb">
<li class="li">Accounts to Organizations sync</li>
<li class="li">Contacts/Leads to Users sync</li>
<li class="li">Primary relationship syncing</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838140314" target="_blank">Allow users to belong to multiple
organizations</a> in Support</li>
<li class="li">Secondary relationships in Salesforce.</li>
</ul>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_fbc_clr_3tb">
<h2 class="title topictitle2" id="ariaid-title3">Account relationship syncing</h2>
<div class="body">
<p class="p">There are two types of account relationship syncs: primary and secondary. The primary
account relationship refers to the main (primary) account that a Salesforce contact
belongs to. A secondary account relationship refers to all other accounts that a
Salesforce contact may belong to. Performing a primary account relationship sync can
change the Zendesk user's primary organization.</p>
<div class="p">
<strong class="ph b">To turn on account relationship syncing</strong><ol class="ol" id="topic_fbc_clr_3tb__ol_jgg_wmr_3tb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_fbc_clr_3tb__d9e2135" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Integrations &gt;
Integrations</strong>.</span></li>
<li class="li">On the Integrations page, click <strong class="ph b">Salesforce</strong>.</li>
<li class="li">Click the <strong class="ph b">Data sync</strong> tab.</li>
<li class="li">In <strong class="ph b">Accounts to Organizations sync</strong>, click <strong class="ph b">Configure</strong>.</li>
<li class="li">Select <strong class="ph b">Enable syncing</strong> and click <strong class="ph b">Save</strong>.</li>
<li class="li">Back on the Salesforce integrations page, click the <strong class="ph b">Data sync</strong>
tab.</li>
<li class="li">Under <strong class="ph b">Contacts/Leads to Users sync</strong>, click <strong class="ph b">Configure</strong>.</li>
<li class="li">Select <strong class="ph b">Enable syncing</strong>, and under <strong class="ph b">Sync type</strong>, select
<strong class="ph b">Contacts</strong>.</li>
<li class="li">Select <strong class="ph b">Sync primary relationship</strong> and, optionally, <strong class="ph b">Sync secondary
relationships</strong>. <p class="p">Secondary relationship sync is currently a Beta
feature. Contact <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">Zendesk customer support</a> to
give you access.
</p>
<div class="note">
<span class="notetitle">Note:</span> When
performing the initial sync of Salesforce contacts to Zendesk users,
secondary account relationship sync must be disabled. Because a
Salesforce contact may have a large number of secondary relationships,
this could exceed Zendesk rate limits. After the initial primary
relationship sync is performed, the secondary account relationship sync
can be turned on.</div>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_x2s_p2q_hnb">
<h2 class="title topictitle2" id="ariaid-title4">Syncing behavior when multiple organizations is turned on or off</h2>
<div class="body">
<div class="p" dir="ltr">To understand what happens during syncing, the following examples describe
some scenarios and the actions and results when you turn on the multiple
organizations feature in Support and configure different account relationship
syncing.<ul class="ul" id="topic_x2s_p2q_hnb__ul_g4h_lyy_3tb">
<li class="li"><a class="xref" href="#topic_p3p_h5r_3tb">Scenario 1</a></li>
<li class="li"><a class="xref" href="#topic_kth_mvr_3tb">Scenario 2</a></li>
<li class="li"><a class="xref" href="#topic_szw_f5y_3tb">Scenario 3</a></li>
<li class="li"><a class="xref" href="#topic_q5h_t5y_3tb">Scenario 4</a></li>
<li class="li"><a class="xref" href="#topic_lxr_1vy_3tb">Scenario 5</a></li>
<li class="li"><a class="xref" href="#topic_a3k_fvy_3tb">Scenario 6</a></li>
<li class="li"><a class="xref" href="#topic_zzm_lvy_3tb">Scenario 7</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_p3p_h5r_3tb">
<h3 class="title topictitle3" id="ariaid-title5">Scenario 1</h3>
<div class="body">
<ul class="ul" id="topic_p3p_h5r_3tb__ul_esd_j5r_3tb">
<li class="li" dir="ltr">Salesforce contact without a linked account is synced to
Zendesk.</li>
<li class="li" dir="ltr">Salesforce contact is matched with an existing user in
Zendesk.</li>
</ul>
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_p3p_h5r_3tb__simpletable_slr_wty_3tb" summary="">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<thead>
<tr class="sthead">
<th class="stentry" id="d89e338" style="vertical-align:bottom;text-align:left;">Settings enabled</th>
<th class="stentry" id="d89e341" style="vertical-align:bottom;text-align:left;">Sets the user's organization in Zendesk (normal contact
sync)</th>
<th class="stentry" id="d89e344" style="vertical-align:bottom;text-align:left;">Creates organization memberships (primary/secondary)</th>
<th class="stentry" id="d89e347" style="vertical-align:bottom;text-align:left;">Syncs contact's mapped fields</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d89e338" style="vertical-align:top;">
<ul class="ul" id="topic_p3p_h5r_3tb__ul_tlr_wty_3tb">
<li class="li">None</li>
</ul>
</td>
<td class="stentry" headers="d89e341" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e344" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e347" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e338" style="vertical-align:top;">
<ul class="ul" id="topic_p3p_h5r_3tb__ul_ulr_wty_3tb">
<li class="li">Allow multiple organizations</li>
</ul>
</td>
<td class="stentry" headers="d89e341" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e344" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e347" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e338" style="vertical-align:top;">
<ul class="ul" id="topic_p3p_h5r_3tb__ul_vlr_wty_3tb">
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e341" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e344" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e347" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e338" style="vertical-align:top;">
<ul class="ul" id="topic_p3p_h5r_3tb__ul_wlr_wty_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e341" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e344" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e347" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e338" style="vertical-align:top;">
<ul class="ul" id="topic_p3p_h5r_3tb__ul_xlr_wty_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
<li class="li">Secondary account relationships</li>
</ul>
</td>
<td class="stentry" headers="d89e341" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e344" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e347" style="vertical-align:top;">Yes</td>
</tr>
</tbody>
</table>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested2" id="topic_kth_mvr_3tb">
<h3 class="title topictitle3" id="ariaid-title6">Scenario 2</h3>
<div class="body">
<ul class="ul" id="topic_kth_mvr_3tb__ul_dst_pvr_3tb">
<li class="li" dir="ltr">Salesforce contact without a linked account is synced to
Zendesk.</li>
<li class="li" dir="ltr">Salesforce contact is not matched with an existing user in
Zendesk.</li>
</ul>
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_kth_mvr_3tb__simpletable_sb1_nvr_3tb" summary="">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<thead>
<tr class="sthead">
<th class="stentry" id="d89e489" style="vertical-align:bottom;text-align:left;">Settings enabled</th>
<th class="stentry" id="d89e492" style="vertical-align:bottom;text-align:left;">Sets the user's organization in Zendesk (normal contact
sync)</th>
<th class="stentry" id="d89e495" style="vertical-align:bottom;text-align:left;">Creates organization memberships (primary/secondary)</th>
<th class="stentry" id="d89e498" style="vertical-align:bottom;text-align:left;">Syncs contact's mapped fields</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d89e489" style="vertical-align:top;">
<ul class="ul" id="topic_kth_mvr_3tb__ul_e21_gty_3tb">
<li class="li">None</li>
</ul>
</td>
<td class="stentry" headers="d89e492" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e495" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e498" style="vertical-align:top;">Yes (new user created)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e489" style="vertical-align:top;">
<ul class="ul" id="topic_kth_mvr_3tb__ul_tb1_nvr_3tb">
<li class="li">Allow multiple organizations</li>
</ul>
</td>
<td class="stentry" headers="d89e492" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e495" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e498" style="vertical-align:top;">Yes (new user created)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e489" style="vertical-align:top;">
<ul class="ul" id="topic_kth_mvr_3tb__ul_nxg_4ty_3tb">
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e492" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e495" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e498" style="vertical-align:top;">Yes (new user created)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e489" style="vertical-align:top;">
<ul class="ul" id="topic_kth_mvr_3tb__ul_ub1_nvr_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e492" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e495" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e498" style="vertical-align:top;">Yes (new user created)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e489" style="vertical-align:top;">
<ul class="ul" id="topic_kth_mvr_3tb__ul_wb1_nvr_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
<li class="li">Secondary account relationships</li>
</ul>
</td>
<td class="stentry" headers="d89e492" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e495" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e498" style="vertical-align:top;">Yes (new user created)</td>
</tr>
</tbody>
</table>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested2" id="topic_szw_f5y_3tb">
<h3 class="title topictitle3" id="ariaid-title7">Scenario 3</h3>
<div class="body">
<ul class="ul" id="topic_szw_f5y_3tb__ul_x5t_g5y_3tb">
<li class="li" dir="ltr">Salesforce contact with a linked account is synced to
Zendesk.</li>
<li class="li" dir="ltr">The contact is matched to an existing user in Zendesk.</li>
<li class="li" dir="ltr">The account is linked to an existing organization in Zendesk.</li>
<li class="li" dir="ltr">The organization is the matched user’s default organization.</li>
</ul>
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_szw_f5y_3tb__simpletable_uzw_f5y_3tb" summary="">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<thead>
<tr class="sthead">
<th class="stentry" id="d89e646" style="vertical-align:bottom;text-align:left;">Settings enabled</th>
<th class="stentry" id="d89e649" style="vertical-align:bottom;text-align:left;">Sets the user's organization in Zendesk (normal contact
sync)</th>
<th class="stentry" id="d89e652" style="vertical-align:bottom;text-align:left;">Creates organization memberships (primary/secondary)</th>
<th class="stentry" id="d89e655" style="vertical-align:bottom;text-align:left;">Syncs contact's mapped fields</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d89e646" style="vertical-align:top;">
<ul class="ul" id="topic_szw_f5y_3tb__ul_vzw_f5y_3tb">
<li class="li">None</li>
</ul>
</td>
<td class="stentry" headers="d89e649" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e652" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e655" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e646" style="vertical-align:top;">
<ul class="ul" id="topic_szw_f5y_3tb__ul_wzw_f5y_3tb">
<li class="li">Allow multiple organizations</li>
</ul>
</td>
<td class="stentry" headers="d89e649" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e652" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e655" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e646" style="vertical-align:top;">
<ul class="ul" id="topic_szw_f5y_3tb__ul_xzw_f5y_3tb">
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e649" style="vertical-align:top;">Yes</td>
<td class="stentry" headers="d89e652" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e655" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e646" style="vertical-align:top;">
<ul class="ul" id="topic_szw_f5y_3tb__ul_yzw_f5y_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e649" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e652" style="vertical-align:top;">Yes</td>
<td class="stentry" headers="d89e655" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e646" style="vertical-align:top;">
<ul class="ul" id="topic_szw_f5y_3tb__ul_zzw_f5y_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
<li class="li">Secondary account relationships</li>
</ul>
</td>
<td class="stentry" headers="d89e649" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e652" style="vertical-align:top;">Yes</td>
<td class="stentry" headers="d89e655" style="vertical-align:top;">Yes</td>
</tr>
</tbody>
</table>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested2" id="topic_q5h_t5y_3tb">
<h3 class="title topictitle3" id="ariaid-title8">Scenario 4</h3>
<div class="body">
<ul class="ul" id="topic_q5h_t5y_3tb__ul_k1g_55y_3tb">
<li class="li" dir="ltr">Salesforce contact with a linked account is synced to
Zendesk.</li>
<li class="li" dir="ltr">The contact is matched to an existing user in Zendesk.</li>
<li class="li" dir="ltr">The account is linked to an existing organization.</li>
<li class="li" dir="ltr">The organization is not the matched user’s default
organization.</li>
</ul>
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_q5h_t5y_3tb__simpletable_s5h_t5y_3tb" summary="">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<thead>
<tr class="sthead">
<th class="stentry" id="d89e804" style="vertical-align:bottom;text-align:left;">Settings enabled</th>
<th class="stentry" id="d89e807" style="vertical-align:bottom;text-align:left;">Sets the user's organization in Zendesk (normal contact
sync)</th>
<th class="stentry" id="d89e810" style="vertical-align:bottom;text-align:left;">Creates organization memberships (primary/secondary)</th>
<th class="stentry" id="d89e813" style="vertical-align:bottom;text-align:left;">Syncs contact's mapped fields</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d89e804" style="vertical-align:top;">
<ul class="ul" id="topic_q5h_t5y_3tb__ul_t5h_t5y_3tb">
<li class="li">None</li>
</ul>
</td>
<td class="stentry" headers="d89e807" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e810" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e813" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e804" style="vertical-align:top;">
<ul class="ul" id="topic_q5h_t5y_3tb__ul_u5h_t5y_3tb">
<li class="li">Allow multiple organizations</li>
</ul>
</td>
<td class="stentry" headers="d89e807" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e810" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e813" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e804" style="vertical-align:top;">
<ul class="ul" id="topic_q5h_t5y_3tb__ul_v5h_t5y_3tb">
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e807" style="vertical-align:top;">Yes</td>
<td class="stentry" headers="d89e810" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e813" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e804" style="vertical-align:top;">
<ul class="ul" id="topic_q5h_t5y_3tb__ul_w5h_t5y_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e807" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e810" style="vertical-align:top;">Yes</td>
<td class="stentry" headers="d89e813" style="vertical-align:top;">No (default org doesn't match)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e804" style="vertical-align:top;">
<ul class="ul" id="topic_q5h_t5y_3tb__ul_x5h_t5y_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
<li class="li">Secondary account relationships</li>
</ul>
</td>
<td class="stentry" headers="d89e807" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e810" style="vertical-align:top;">Yes</td>
<td class="stentry" headers="d89e813" style="vertical-align:top;">No (default org doesn't match)</td>
</tr>
</tbody>
</table>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested2" id="topic_lxr_1vy_3tb">
<h3 class="title topictitle3" id="ariaid-title9">Scenario 5</h3>
<div class="body">
<ul class="ul" id="topic_lxr_1vy_3tb__ul_znw_bvy_3tb">
<li class="li" dir="ltr">Salesforce contact with a linked account is synced to
Zendesk.</li>
<li class="li" dir="ltr">The contact is matched with an existing user in Zendesk.</li>
<li class="li" dir="ltr">The account is not linked to any organization.</li>
</ul>
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_lxr_1vy_3tb__simpletable_nxr_1vy_3tb" summary="">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<thead>
<tr class="sthead">
<th class="stentry" id="d89e958" style="vertical-align:bottom;text-align:left;">Settings enabled</th>
<th class="stentry" id="d89e961" style="vertical-align:bottom;text-align:left;">Sets the user's organization in Zendesk (normal contact
sync)</th>
<th class="stentry" id="d89e964" style="vertical-align:bottom;text-align:left;">Creates organization memberships (primary/secondary)</th>
<th class="stentry" id="d89e967" style="vertical-align:bottom;text-align:left;">Syncs contact's mapped fields</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d89e958" style="vertical-align:top;">
<ul class="ul" id="topic_lxr_1vy_3tb__ul_oxr_1vy_3tb">
<li class="li">None</li>
</ul>
</td>
<td class="stentry" headers="d89e961" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e964" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e967" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e958" style="vertical-align:top;">
<ul class="ul" id="topic_lxr_1vy_3tb__ul_pxr_1vy_3tb">
<li class="li">Allow multiple organizations</li>
</ul>
</td>
<td class="stentry" headers="d89e961" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e964" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e967" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e958" style="vertical-align:top;">
<ul class="ul" id="topic_lxr_1vy_3tb__ul_qxr_1vy_3tb">
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e961" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e964" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e967" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e958" style="vertical-align:top;">
<ul class="ul" id="topic_lxr_1vy_3tb__ul_rxr_1vy_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e961" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e964" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e967" style="vertical-align:top;">Yes</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e958" style="vertical-align:top;">
<ul class="ul" id="topic_lxr_1vy_3tb__ul_sxr_1vy_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
<li class="li">Secondary account relationships</li>
</ul>
</td>
<td class="stentry" headers="d89e961" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e964" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e967" style="vertical-align:top;">Yes</td>
</tr>
</tbody>
</table>
</div>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested2" id="topic_a3k_fvy_3tb">
<h3 class="title topictitle3" id="ariaid-title10">Scenario 6</h3>
<div class="body">
<ul class="ul" id="topic_a3k_fvy_3tb__ul_fqw_gvy_3tb">
<li class="li" dir="ltr">Salesforce contact with a linked account is synced to
Zendesk.</li>
<li class="li" dir="ltr">The contact is not matched with any user.</li>
<li class="li" dir="ltr">The account is linked to an existing organization in Zendesk.</li>
</ul>
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_a3k_fvy_3tb__simpletable_c3k_fvy_3tb" summary="">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<thead>
<tr class="sthead">
<th class="stentry" id="d89e1112" style="vertical-align:bottom;text-align:left;">Settings enabled</th>
<th class="stentry" id="d89e1115" style="vertical-align:bottom;text-align:left;">Sets the user's organization in Zendesk (normal contact
sync)</th>
<th class="stentry" id="d89e1118" style="vertical-align:bottom;text-align:left;">Creates organization memberships (primary/secondary)</th>
<th class="stentry" id="d89e1121" style="vertical-align:bottom;text-align:left;">Syncs contact's mapped fields</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d89e1112" style="vertical-align:top;">
<ul class="ul" id="topic_a3k_fvy_3tb__ul_d3k_fvy_3tb">
<li class="li">None</li>
</ul>
</td>
<td class="stentry" headers="d89e1115" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1118" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e1121" style="vertical-align:top;">Yes (new user created)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1112" style="vertical-align:top;">
<ul class="ul" id="topic_a3k_fvy_3tb__ul_e3k_fvy_3tb">
<li class="li">Allow multiple organizations</li>
</ul>
</td>
<td class="stentry" headers="d89e1115" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1118" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1121" style="vertical-align:top;">Yes (new user created)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1112" style="vertical-align:top;">
<ul class="ul" id="topic_a3k_fvy_3tb__ul_f3k_fvy_3tb">
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e1115" style="vertical-align:top;">Yes</td>
<td class="stentry" headers="d89e1118" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e1121" style="vertical-align:top;">Yes (new user created)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1112" style="vertical-align:top;">
<ul class="ul" id="topic_a3k_fvy_3tb__ul_g3k_fvy_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e1115" style="vertical-align:top;">Yes</td>
<td class="stentry" headers="d89e1118" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1121" style="vertical-align:top;">Yes (new user created)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1112" style="vertical-align:top;">
<ul class="ul" id="topic_a3k_fvy_3tb__ul_h3k_fvy_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
<li class="li">Secondary account relationships</li>
</ul>
</td>
<td class="stentry" headers="d89e1115" style="vertical-align:top;">Yes</td>
<td class="stentry" headers="d89e1118" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1121" style="vertical-align:top;">Yes (new user created)</td>
</tr>
</tbody>
</table>
</div>
</div>
<div aria-labelledby="ariaid-title11" class="topic nested2" id="topic_zzm_lvy_3tb">
<h3 class="title topictitle3" id="ariaid-title11">Scenario 7</h3>
<div class="body">
<ul class="ul" id="topic_zzm_lvy_3tb__ul_vzt_mvy_3tb">
<li class="li" dir="ltr">Salesforce contact with a linked account is synced to
Zendesk.</li>
<li class="li" dir="ltr">The contact is not matched with any user in Zendesk.</li>
<li class="li" dir="ltr">The account is not linked to any organization.</li>
</ul>
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_zzm_lvy_3tb__simpletable_b1n_lvy_3tb" summary="">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<thead>
<tr class="sthead">
<th class="stentry" id="d89e1266" style="vertical-align:bottom;text-align:left;">Settings enabled</th>
<th class="stentry" id="d89e1269" style="vertical-align:bottom;text-align:left;">Sets the user's organization in Zendesk (normal contact
sync)</th>
<th class="stentry" id="d89e1272" style="vertical-align:bottom;text-align:left;">Creates organization memberships (primary/secondary)</th>
<th class="stentry" id="d89e1275" style="vertical-align:bottom;text-align:left;">Syncs contact's mapped fields</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d89e1266" style="vertical-align:top;">
<ul class="ul" id="topic_zzm_lvy_3tb__ul_c1n_lvy_3tb">
<li class="li">None</li>
</ul>
</td>
<td class="stentry" headers="d89e1269" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1272" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e1275" style="vertical-align:top;">Yes (new user created)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1266" style="vertical-align:top;">
<ul class="ul" id="topic_zzm_lvy_3tb__ul_d1n_lvy_3tb">
<li class="li">Allow multiple organizations</li>
</ul>
</td>
<td class="stentry" headers="d89e1269" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1272" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1275" style="vertical-align:top;">Yes (new user created)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1266" style="vertical-align:top;">
<ul class="ul" id="topic_zzm_lvy_3tb__ul_e1n_lvy_3tb">
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e1269" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1272" style="vertical-align:top;">N/A</td>
<td class="stentry" headers="d89e1275" style="vertical-align:top;">Yes (new user created)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1266" style="vertical-align:top;">
<ul class="ul" id="topic_zzm_lvy_3tb__ul_f1n_lvy_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
</ul>
</td>
<td class="stentry" headers="d89e1269" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1272" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1275" style="vertical-align:top;">Yes (new user created)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1266" style="vertical-align:top;">
<ul class="ul" id="topic_zzm_lvy_3tb__ul_g1n_lvy_3tb">
<li class="li">Allow multiple organizations</li>
<li class="li">Primary account relationship</li>
<li class="li">Secondary account relationships</li>
</ul>
</td>
<td class="stentry" headers="d89e1269" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1272" style="vertical-align:top;">No</td>
<td class="stentry" headers="d89e1275" style="vertical-align:top;">Yes (new user created)</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
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