Managing community discussion topics

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<p class="p">The community consists of <em class="ph i">posts</em> associated with different discussion <em class="ph i">topics</em>.
Topics can be anything you want, and you can create as many as you want. </p>
<p class="p">Knowledge admins can add, edit, delete, and manually arrange topics. Agents and moderators don't
have the permissions to make these changes. </p>
<p class="p">For information about managing community posts within discussion topics, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408823846170" target="_blank">Managing community posts</a>.</p>
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<div class="p">This article covers the following topics:<ul class="ul" id="topic_f2r_1py_43__ul_wxn_mf5_st">
<li class="li"><a class="xref" href="#topic_dqx_znw_3k">Adding discussion topics</a></li>
<li class="li"><a class="xref" href="#topic_plc_hf5_st">Editing and deleting discussion
topics</a></li>
<li class="li"><a class="xref" href="#topic_5yw_hf5_st">Reordering discussion topics</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_dqx_znw_3k">
<h2 class="title topictitle2" id="ariaid-title2">Adding discussion topics</h2>
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<p class="p">Discussion topics can be anything you want. You can add as many topics as you need.</p>
<p class="p">For example, if you support multiple products, you might add a topic for each product. If
you have one product with a lot of functionality, you might add a topic for each major
feature area or task. If you have different types of users (for example, end-users and API
developers), you might add a topic for each type of user. You can also add a General
Discussion topic where users can discuss issues that don't quite fit in the other
topics.</p>
<p class="p"><strong class="ph b">To add a topic</strong></p>
<ol class="ol" id="topic_dqx_znw_3k__ol_d1h_2hf_4k">
<li class="li">Click <strong class="ph b">Add</strong> in the top menu bar, then select <strong class="ph b">Community
topic</strong>.<p class="p"><img class="image img-screenshot" id="topic_dqx_znw_3k__image_vv1_brw_hz" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/guide-add-contentblock.png" width="175"></p>
</li>
<li class="li">Enter a <strong class="ph b">Name</strong> and optional <strong class="ph b">Description</strong> for your section.</li>
<li class="li">Select a <strong class="ph b">User segment</strong> to determine who can access this topic.<p class="p">By default, a
topic is visible to all users. You can choose to restrict access to signed-in
users.</p>
<p class="p">On all plans except Suite Team, you also have the options to restrict
access based on tags, organizations, or groups or to limit access to agents and
managers. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845814170" target="_blank">Applying user segments to restrict viewing access to
community content</a>.</p>
</li>
<li class="li">Under <strong class="ph b">Who can manage posts</strong>, select <strong class="ph b">Managers</strong> if you want only Knowledge admins
to add and edit posts, or leave <strong class="ph b">Agents and managers</strong> selected if you want agents to
also be able to add and edit posts in this section.</li>
<li class="li">Click <strong class="ph b">Add</strong>.</li>
</ol>
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</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_plc_hf5_st">
<h2 class="title topictitle2" id="ariaid-title3">Editing and deleting discussion topics</h2>
<div class="body">
<p class="p">You can edit a discussion topic if you need to change the name, description, or access
privileges. </p>
<p class="p">You can delete a topic if you no longer need it. When you delete a topic, all the posts in
the topic are also deleted. If you don't want to delete the posts in the topic, move the
posts before you delete the topic.</p>
<p class="p"><strong class="ph b">To edit a topic</strong></p>
<ol class="ol" id="topic_plc_hf5_st__ol_lnz_ghf_4k">
<li class="li">Open the topic in help center, then click <strong class="ph b">Edit topic</strong> in the top menu
bar.<p class="p"><img class="image img-screenshot" id="topic_plc_hf5_st__image_tr4_krw_hz" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hc_topmenu_edittopic.png"></p>
</li>
<li class="li">Make your changes to the name or description and click <strong class="ph b">Update</strong>.</li>
</ol>
<p class="p"><strong class="ph b">To delete a topic</strong>
</p>
<ol class="ol" id="topic_plc_hf5_st__ol_p2d_x5x_ds">
<li class="li">Open the topic in the help center, then click <strong class="ph b">Edit topic</strong> in the top menu
bar.<p class="p">Be sure you've moved any posts that you want to save to another topic.</p>
</li>
<li class="li">Click the <strong class="ph b">Delete topic</strong> link on the page.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_5yw_hf5_st">
<h2 class="title topictitle2" id="ariaid-title4">Reordering discussion topics</h2>
<div class="body">
<p class="p">You can manually reorder your community discussion topics. You cannot reorder the posts
within a topic.</p>
<p class="p"><strong class="ph b">To manually reorder topics</strong></p>
<ol class="ol" id="topic_5yw_hf5_st__ol_xvh_byw_lk">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Arrange content</strong>
(<img class="image" id="topic_5yw_hf5_st__d7e47" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_arrange_articles.png">) in the sidebar.</span></li>
<li class="li">Click <strong class="ph b">Arrange topics</strong>.</li>
<li class="li">Click any community topic, then drag it to another place in the order.<p class="p"><img class="image img-screenshot" id="topic_5yw_hf5_st__image_q4l_tf4_cjb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hc_arrange_community_topics.png"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong> when you're finished.</li>
</ol>
</div>
</div>
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