Evaluating the help center in your Zendesk Suite trial account

<body>
<p id="docs-hc-snippet" style="display: none;">This part of theZendesk Suite trial evaluation guidehelps you evaluate knowledge management features in the Zendesk Suite to see how they'll work for you.</p>
<div class="article-banners">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
</div>

<div class="article-banner" id="suite_all">
<table>
<tbody>
<tr>
<td>
<strong>All Suites</strong>
</td>
<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
</tr>
</tbody>
</table>
</div>

<div class="article-banner" id="support_with_guide_all">
<table>
<tbody>
<tr>
<td>
<strong>Support with</strong>
</td>
<td>Knowledge Professional or Enterprise</td>
</tr>
</tbody>
</table>
</div>

</div>

<div class="body">

<p class="p" dir="ltr">This part of the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839376154" target="_blank">Zendesk Suite trial evaluation guide</a> helps you evaluate
knowledge management features in the Zendesk Suite to see how they'll work for you.</p>
<p class="p" dir="ltr">You can provide end users with a complete self-service help center that helps
your agents help your customers. You can create a help center that includes:</p>
<ul class="ul" id="Guide_evaluating_trial__ul_mph_flm_1nb">
<li class="li" dir="ltr">A branded customer-facing support site</li>
<li class="li" dir="ltr">A knowledge base, for publishing self-service content</li>
<li class="li">Community, for customer collaboration</li>
<li class="li" dir="ltr">A customer portal, where customers submit and manage tickets</li>
</ul>
<p class="p" dir="ltr">Follow the steps in this guide to try out the help center. Each task typically
takes less than 10 minutes to complete.</p>
<p class="p" dir="ltr">This article contains the following sections:</p>
<ul class="ul" id="Guide_evaluating_trial__ul_ryq_dw1_wmb">
<li class="li"><a class="xref" href="#topic_cr3_2w1_wmb">Step 1: Enable your help center</a></li>
<li class="li"><a class="xref" href="#topic_fwj_3w1_wmb">Step 2: Add agent roles and article access</a></li>
<li class="li"><a class="xref" href="#topic_zpq_gw1_wmb">Step 3: Create and publish sections and articles</a></li>
<li class="li"><a class="xref" href="#topic_fj1_jw1_wmb">Step 4: Use Knowledge in the context panel</a></li>
<li class="li"><a class="xref" href="#topic_w51_jw1_wmb">Step 5: Customize your help center with branding</a></li>
<li class="li"><a class="xref" href="#topic_knd_clm_1nb">What's next?</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_cr3_2w1_wmb">
<h2 class="title topictitle2" id="ariaid-title2">Step 1: Enable your help center</h2>
<div class="body">
<p class="p" dir="ltr">Before you can start creating articles for your new help center, you’ll
need to set up a few things.</p>
<p class="p" dir="ltr">When you start building your knowledge base. your help center is in setup
mode and end users can’t see it. This gives you a chance to make it look just how
you want before you activate it.</p>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested2" id="topic_hkc_5x1_wmb">
<h3 class="title topictitle3" id="ariaid-title3">Try it out</h3>
<div class="body">
<p class="p">If you completed the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828624538#topic_ohs_zf1_bhb" target="_blank">task</a> in the trial onboarding wizard,
you’ve already enabled your help center. Otherwise, enable it now.</p>
<p class="p"><strong class="ph b">To enable help center in setup mode</strong></p>
<ol class="ol" id="topic_hkc_5x1_wmb__ol_r15_1ch_wmb">
<li class="li">Sign in to Zendesk Support as an administrator.</li>
<li class="li">Click the <strong class="ph b">Zendesk Products</strong> icon (<img class="image" id="topic_hkc_5x1_wmb__image_s15_1ch_wmb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/product_tray_icon.png">) in the top bar, then select
<strong class="ph b">Knowledge</strong>.</li>
<li class="li">In the page that appears, click <strong class="ph b">Start from scratch</strong>.<p class="p"><img class="image" id="topic_hkc_5x1_wmb__image_nrq_cwk_tgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-getting-started-Sept25.png" width="700"></p>
<p class="p" dir="ltr">If you don’t
see this option, but instead your help center opens, it means you have
already enabled your help center.</p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_trg_g1b_wmb">
<h3 class="title topictitle3" id="ariaid-title4">Learn more</h3>
<div class="body">
<ul class="ul" id="topic_trg_g1b_wmb__ul_wsb_ck4_wmb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846795674" target="_blank">Getting started with your help center</a></li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_fwj_3w1_wmb">
<h2 class="title topictitle2" id="ariaid-title5">Step 2: Add agent roles and article access</h2>
<div class="body">
<p class="p">Roles for users map to roles in Support by default. That is, any admins in your
account automatically have Knowledge admin privileges and likewise for agents and end
users. You can easily change an agent's role to admin if an agent needs more
management privileges.</p>
<p class="p">Roles, however, do not determine article access in the help center. You can control
editing, publishing, and viewing access to articles by creating user segments. You
can then use user segments to build user permissions that are applied to articles to
control access.</p>
<p class="p"><img class="image img-screenshot" id="topic_fwj_3w1_wmb__image_app_rkw_ymb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/user_permissions_top.png" width="600"></p>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested2" id="topic_ozx_tx1_wmb">
<h3 class="title topictitle3" id="ariaid-title6">Plan it</h3>
<div class="body">
<p class="p" dir="ltr">Think about whether any of your agents will need to be Knowledge admins.
Knowledge admins have full access to the theme, all settings, and all content. You
might have some agents who will also be responsible for help center management
and need full access.</p>
<p class="p" dir="ltr">Next, think about your content and consider which agents will need to
edit or publish which content. You might have a group of agents who are
responsible for all articles about shipping information, for example.</p>
<p class="p" dir="ltr">Finally, think about which content will need view restrictions. You can
create an internal knowledge base, for example, by restricting access to a
section of articles to internal staff only. The help center you created with
your trial comes with an "Agents only" internal section that you can check
out.</p>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested2" id="topic_gzx_tx1_wmb">
<h3 class="title topictitle3" id="ariaid-title7">Try it out</h3>
<div class="body">
<p class="p">For this trial, try creating one or two user segments that might make sense for
your organization. Consider the groups you created in Support. One of your agent
groups might also need to be a user segment that can be applied to content. </p>
<p class="p"><strong class="ph b">To create a user segment</strong></p>
<div class="p">
<ol class="ol" id="topic_gzx_tx1_wmb__ol_qg2_3nw_ymb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">User permissions</strong>
(<img class="image" id="topic_gzx_tx1_wmb__d7e71" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_user_permissions.png">) in the sidebar.</span></li>
<li class="li">On the User Segments page, click <strong class="ph b">Add new</strong>.</li>
<li class="li">On the Create user segment page, define and create your user segment.
See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408837707290-Creating-user-segments-for-Guide-user-permissions" target="_blank">Creating user segments for user
permissions</a>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested2" id="topic_jhs_f1b_wmb">
<h3 class="title topictitle3" id="ariaid-title8">Learn more</h3>
<div class="body">
<ul class="ul" id="topic_jhs_f1b_wmb__ul_i1b_hfb_wmb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827842458" target="_blank">Understanding Knowledge roles and
privileges</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843294234-Adding-an-individual-user-to-a-user-segment-in-Guide" target="_blank">Adding an individual user to a user
segment</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824005914-Setting-view-permissions-on-articles-with-user-segments" target="_blank">Setting view permissions on articles with
user segments</a></li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested1" id="topic_zpq_gw1_wmb">
<h2 class="title topictitle2" id="ariaid-title9">Step 3: Create and publish sections and articles</h2>
<div class="body">
<p class="p">Now that your help center is up and running, you'll want to start building your
knowledge base. </p>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested2" id="topic_j1b_5x1_wmb">
<h3 class="title topictitle3" id="ariaid-title10">Plan it</h3>
<div class="body">
<p class="p" dir="ltr">Before you start, take some time to think about the structure for your
help center. A help center typically consists of:</p>
<ul class="ul" id="topic_j1b_5x1_wmb__ul_lvr_vr4_wmb">
<li class="li" dir="ltr">
<strong class="ph b">Categories:</strong> Top-level organizing containers (example:
Cars)</li>
<li class="li" dir="ltr">
<strong class="ph b">Sections:</strong> A container for articles (example: Ford
Fiesta)</li>
<li class="li" dir="ltr">
<strong class="ph b">Articles:</strong> Content items like help topics or tech notes
(example: Changing a headlight bulb on the Ford Fiesta)</li>
</ul>
<div class="p">
<div class="note tip">
<span class="tiptitle">Tip:</span> You’re looking at a great example of a help center right now.
You can explore the <a class="xref" href="https://support.zendesk.com/hc/en-us" target="_blank">Zendesk Help Center</a> articles and
sections to give you ideas about how to structure your own help
center.</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title11" class="topic nested2" id="topic_c1b_5x1_wmb">
<h3 class="title topictitle3" id="ariaid-title11">Try it out</h3>
<div class="body">
<p class="p">For this trial, your help center comes with some pre-built categories and
sections. Try adding an article to one of the existing sections. When you’re
ready, you can start replacing the sample categories and sections with the ones
you’ll need for your business.</p>
<p class="p"><strong class="ph b">To add an article</strong></p>
<ol class="ol" id="topic_c1b_5x1_wmb__ol_agf_hxw_wmb">
<li class="li">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Add</strong>
in the top menu bar, then select <strong class="ph b">Article</strong>.<p class="p"><img class="image img-screenshot" id="topic_c1b_5x1_wmb__image_bgf_hxw_wmb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-add-article-dropdown-menu.jpg" width="225"></p>
</li>
<li class="li">Enter your article content.<p class="p">Use the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839186586" target="_blank">article editor's toolbar </a>for
formatting options or to add links, images, or tables.</p>
<div class="p">
<div class="note tip">
<span class="tiptitle">Tip:</span> You don’t have to type everything in. Feel free to copy
things over from other documentation you might have before
formatting it in the article.</div>
</div>
</li>
<li class="li">In the <strong class="ph b">Article settings</strong> panel, configure management and viewing
permissions, and the section where you want to publish the article.<p class="p"><img class="image img-screenshot" id="topic_c1b_5x1_wmb__image_qg5_kjn_xbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-art-settings-reconstruc-settings.png" width="250"></p>
</li>
<li class="li">When you're finished working on your article, click <strong class="ph b">Save</strong> to save as
a draft. <p class="p"><img class="image" id="topic_c1b_5x1_wmb__image_j5h_2pm_1nb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-save-action-ftr.jpg" width="100"></p>
</li>
<li class="li">To preview your article, click <strong class="ph b">Preview</strong>.<p class="p"><img class="image" id="topic_c1b_5x1_wmb__image_yqt_pxn_lzb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-preview-button-newui.jpg" width="100"></p>
</li>
<li class="li">When you're ready to publish your article, click the drop-down arrow on the
<strong class="ph b">Save</strong> button, then select <strong class="ph b">Publish</strong>.<p class="p">To see how your
published article looks in the help center, click
<strong class="ph b">View</strong>.</p>
<p class="p"><img class="image" id="topic_c1b_5x1_wmb__image_srd_qnd_rzb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-view-button-newui.jpg" width="100"></p>
</li>
</ol>
<p class="p">Remember that your help center is still in setup mode and only you can see it.
Once you've written a few articles, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846795674-Getting-started-with-Help-Center#topic_ckn_wc4_qy" target="_blank">Activating Help Center</a> for help making
your help center visible to everyone.</p>
</div>
</div>
<div aria-labelledby="ariaid-title12" class="topic nested2" id="topic_agb_g1b_wmb">
<h3 class="title topictitle3" id="ariaid-title12">Learn more</h3>
<div class="body">
<ul class="ul" id="topic_agb_g1b_wmb__ul_ar1_mbh_wmb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839258778" target="_blank">Creating and editing articles in the
knowledge base</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845897370" target="_blank">Organizing knowledge base content in
categories and sections</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839258778" target="_blank">Creating and editing articles in the
knowledge base</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846795674-Getting-started-with-Help-Center#topic_ckn_wc4_qy" target="_blank">Activating Help Center</a></li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title13" class="topic nested1" id="topic_fj1_jw1_wmb">
<h2 class="title topictitle2" id="ariaid-title13">Step 4: Use Knowledge in the context panel</h2>
<div class="body">
<p class="p" dir="ltr">Agents can use the Knowledge section of the context panel to create or
request new help center articles directly from the Agent Workspace. While working on
tickets, agents can:</p>
<ul class="ul" id="topic_fj1_jw1_wmb__ul_pxl_lpm_1nb">
<li class="li" dir="ltr">Search the help center without leaving the ticket</li>
<li class="li" dir="ltr">Insert links to relevant help center articles in ticket comments</li>
<li class="li">Quote the most relevant section of an article or post in a ticket</li>
<li class="li" dir="ltr">Add inline feedback to existing articles that need updates</li>
<li class="li" dir="ltr">Create new articles while answering tickets, using a predefined
template</li>
</ul>
</div>
<div aria-labelledby="ariaid-title14" class="topic nested2" id="topic_q4p_tx1_wmb">
<h3 class="title topictitle3" id="ariaid-title14">Plan it</h3>
<div class="body">
<p class="p">Think about your knowledge management workflow. Having agents search and link to
articles in tickets is rather straightforward and an easy win. You’ll want to do
some planning, though, about the process for agents to flag and create articles. </p>
<p class="p">See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835161114" target="_blank">Creating and requesting articles in
Knowledge</a>.</p>
</div>
</div>
<div aria-labelledby="ariaid-title15" class="topic nested2" id="topic_k4p_tx1_wmb">
<h3 class="title topictitle3" id="ariaid-title15">Try it out</h3>
<div class="body">
<p class="p" dir="ltr">In this example, try using the Knowledge section of the context panel
to search for and link to an article without leaving Zendesk Support.</p>
<p class="p" dir="ltr"><strong class="ph b">To search for and link to an article from the Knowledge
section</strong></p>
<ol class="ol" id="topic_k4p_tx1_wmb__ol_pr1_j1b_wmb">
<li class="li">In a new or existing ticket, click the <strong class="ph b">Knowledge</strong> icon (<img class="image" id="topic_k4p_tx1_wmb__image_zzn_3lt_swb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_omnipanel_knowledge.png">) in the sidebar to open the knowledge
section.<p class="p">The knowledge section opens with automatic suggestions
matching the topic of the ticket, if there are any. </p>
<p class="p"><img class="image img-screenshot" id="topic_k4p_tx1_wmb__image_gq3_n1b_wmb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knowledge_panel_open.png" width="600"></p>
</li>
<li class="li">Click the <strong class="ph b">Search</strong> icon (<img class="image" id="topic_k4p_tx1_wmb__image_ttx_4lt_swb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/search_icon.png">).</li>
<li class="li">Type the term or terms you want to search for, then press <strong class="ph b">Enter</strong>.
<p class="p">The search results appear. The icon beside each item indicates
whether it is an article, a post, or restricted, internal
content.</p>
<p class="p"><img class="image img-screenshot" id="topic_k4p_tx1_wmb__image_lgx_5lt_swb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knowledge_panel_search.png" width="600"></p>
</li>
<li class="li">Hover over the content, then click <strong class="ph b">Copy link to conversation</strong>.The
content link appears in the ticket.<div class="p">
<br><img class="image img-screenshot" id="topic_k4p_tx1_wmb__image_zyb_ylt_swb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_kitaw_copy_link_to_conversation.png" width="600"><br>
</div>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title16" class="topic nested2" id="topic_kbz_21b_wmb">
<h3 class="title topictitle3" id="ariaid-title16">Learn more</h3>
<div class="body">
<ul class="ul" id="topic_kbz_21b_wmb__ul_vjz_s1b_wmb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408826700570" target="_blank">Searching, linking, and quoting content
in tickets</a></li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title17" class="topic nested1" id="topic_w51_jw1_wmb">
<h2 class="title topictitle2" id="ariaid-title17">Step 5: Customize your help center with branding</h2>
<div class="body">
<p class="p">Knowledge provides tools to change the look and feel of your help center with no
coding. For example, you can change the logo, colors, and fonts to match your
company's branding.</p>
<div class="p">
<div class="note tip">
<span class="tiptitle">Tip:</span> By default, the address of your help center is a Zendesk subdomain, such as
<em class="ph i">mycompany</em> in <em class="ph i">mycompany</em>.zendesk.com. However, you can map a
subdomain of your own domain (such as support.mycompany.com), to your default
Zendesk address. This is called host mapping. For help setting this up, see
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838571930" target="_blank">Host mapping - Changing the URL of your Help
Center</a>.</div>
</div>
</div>
<div aria-labelledby="ariaid-title18" class="topic nested2" id="topic_lgn_tx1_wmb">
<h3 class="title topictitle3" id="ariaid-title18">Plan it</h3>
<div class="body">
<p class="p">Take a look at the standard theme named Copenhagen. This is a best practices
theme that works great on both computers and mobile devices. You can use this
theme as a base to create your own theme.</p>
<p class="p"><img class="image img-screenshot" id="topic_lgn_tx1_wmb__image_gsw_3wg_wmb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hc_copenhagen_theme.png"></p>
<p class="p">Think about the elements you want to change to best match your own company
branding. If you want to go beyond the basic settings for more advanced
customization, you can customize the code in your theme later.</p>
<p class="p">Be sure to check out this <a class="xref" href="https://www.pinterest.com/zendesk/beautiful-help-centers/" target="_blank">Pinterest page of beautiful Help
Centers</a> for inspiration.</p>
<p class="p">Additionally, you can find free and paid themes in the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842911898" target="_blank">Zendesk Marketplace</a>.</p>
</div>
</div>
<div aria-labelledby="ariaid-title19" class="topic nested2" id="topic_fgn_tx1_wmb">
<h3 class="title topictitle3" id="ariaid-title19">Brand your help center - Try it out</h3>
<div class="body">
<p class="p">Customize your help center by changing some of the theme branding, such as the
logo or header image.</p>
<p class="p"><strong class="ph b">To change branding settings</strong></p>
<ol class="ol" id="topic_fgn_tx1_wmb__ol_mvc_nyg_wmb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Customize design</strong>
(<img class="image" id="topic_fgn_tx1_wmb__d7e59" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_customize.png">) in the sidebar.</span></li>
<li class="li">On the <strong class="ph b">Themes</strong> page, choose the theme you want to change, then click
<strong class="ph b">Customize</strong>.</li>
<li class="li">In the <strong class="ph b">Settings</strong> panel, click any of the sections to update those
settings.</li>
<li class="li">When you are finished, click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title20" class="topic nested2" id="topic_y3s_21b_wmb">
<h3 class="title topictitle3" id="ariaid-title20">Learn more</h3>
<div class="body">
<ul class="ul" id="topic_y3s_21b_wmb__ul_j31_1rg_wmb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824139546" target="_blank">Branding your Help Center</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408844090522" target="_blank">Hiding and showing elements in your
Copenhagen standard theme</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839332250" target="_blank">Customizing your Help Center
theme</a></li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title21" class="topic nested1" id="topic_knd_clm_1nb">
<h2 class="title topictitle2" id="ariaid-title21">What's next?</h2>
<div class="body">
<div class="p">Congratulations! You've completed the trial evaluation tasks. Here are some other
things to consider:<ul class="ul" id="topic_knd_clm_1nb__ul_ald_2zs_swb">
<li class="li">Add an AI agent to provide support to your customers. Embedding Web Widget
lets you offer Zendesk’s messaging capabilities through your help center.
See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408830642202" target="_blank">Evaluating messaging in your Zendesk
Suite trial account</a>.</li>
<li class="li">Set up other channels for your trial account. For instructions, see<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839376154" target="_blank"> Evaluating your Zendesk trial
account</a> and the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882670106" target="_blank">Launch guide for Zendesk Support Suite
products</a>.</li>
</ul>
</div>
</div>
</div>
<script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/4408833984538",
"url": "https://support.zendesk.com/hc/en-us/articles/4408833984538",
"headline": "Evaluating the help center in your Zendesk Suite trial account",
"description": "You can evaluate and set up a help center by enabling it, managing agent roles and article access, creating and publishing content, using knowledge in the context panel, and customizing branding to support customer self-service and agent assistance.",
"articleSection": "Getting started with Knowledge",
"datePublished": "2021-10-16T03:58:41+00:00",
"dateModified": "2026-05-11T17:47:13.902688+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/4408833984538"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com",
"softwareAddOn": {
"@type": "SoftwareApplication",
"name": "Knowledge",
"@id": "https://support.zendesk.com/hc/en-us/sections/4405298860954"
}
}
}</script>
</body>