Zendesk Workforce management (WFM) resources

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<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" target="_blank" rel="noopener noreferrer">What's my plan?</a></div>
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<td><strong>Add-on</strong></td>
<td>Workforce Management (WFM) or Workforce Engagement Management (WEM)</td>
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</div><p>Zendesk Workforce management (WFM) improves the predictability and efficiency of customer service organizations through its wide range of planning, scheduling and monitoring tools. </p><p>This topic contains resources for setting up and using Zendesk WFM.</p><h2 id="h_01HGV6EAY15YJHCE6BC7JXWA3J">Zendesk WFM admin guide</h2><ul>
<li data-list-item-id="e48c5675ac09e534972f5a27910f37fa4"><a href="https://support.zendesk.com/hc/en-us/sections/6249085120410" target="_blank" rel="noopener noreferrer">Getting started with Zendesk WFM</a></li>
<li data-list-item-id="e50fdcaa9b4f4174445c41bee57306990"><a href="https://support.zendesk.com/hc/en-us/sections/6249111673754" target="_blank" rel="noopener noreferrer">Setting up Zendesk WFM</a></li>
<li data-list-item-id="e6fea43381d8f8471c1755c2975381ef1"><a href="https://support.zendesk.com/hc/en-us/sections/6249100323098" target="_blank" rel="noopener noreferrer">Planning staffing with forecast and schedule</a></li>
<li data-list-item-id="e7f4e3cf99e5c3cf95a09a3e8d0a1eebd"><a href="https://support.zendesk.com/hc/en-us/sections/6249125126298">Reporting on workforce performance</a></li>
</ul><h2 id="h_01HGV6F8Q1CJ76ZGH687JRC6AA">Zendesk WFM agent guide</h2><ul>
<li data-list-item-id="ef32e5d35646a0f661386c6b810f74e28"><a href="https://support.zendesk.com/hc/en-us/articles/6443374353434" target="_blank" rel="noopener noreferrer">Accessing agent schedule</a></li>
<li data-list-item-id="ee233641c6151d9661f9590385c0a5db6"><a href="https://support.zendesk.com/hc/en-us/articles/6443354661402" target="_blank" rel="noopener noreferrer">Starting and ending day in the Zendesk WFM app</a></li>
<li data-list-item-id="ed7e8cad57fd5f6b45d1307797cd681aa"><a href="https://support.zendesk.com/hc/en-us/articles/6443374337946" target="_blank" rel="noopener noreferrer">Trading shifts with other agents</a></li>
<li data-list-item-id="e48100867403372e01217105b52788b56"><a href="https://support.zendesk.com/hc/en-us/articles/6443360882586" target="_blank" rel="noopener noreferrer">Requesting time off</a></li>
<li data-list-item-id="e9c55d53c67cc97ba6dd6f4dc6fa04f9f"><a href="https://support.zendesk.com/hc/en-us/articles/6443329257114" target="_blank" rel="noopener noreferrer">Using task lock</a></li>
</ul><h2 id="h_01HGV6M2VB86Q2GYFYW7V6KD6N"><span style="color: #11110d;">Zendesk WFM best practices</span></h2><ul>
<li data-list-item-id="e478c281e9338e03549df147354d03e66"><a href="https://support.zendesk.com/hc/en-us/articles/10797948805402" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">Best practices and tips for creating and managing workstreams</span></a></li>
<li data-list-item-id="e613913c646acacdc8de4b7ade6e2dc94"><a href="https://support.zendesk.com/hc/en-us/articles/10797930473370" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">Best practices and tips for tracking agent activity in WFM</span></a></li>
<li data-list-item-id="e3a5628f495ec0d6a09991337cf449d5b">
<a href="https://support.zendesk.com/hc/en-us/articles/10797942064282" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">Best practices for forecasting staffing need</span></a>s</li>
<li data-list-item-id="e845d8e46acc0cb22246cecd3a0fd36f2"><a href="https://support.zendesk.com/hc/en-us/articles/10797914013338" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">Best practices and tips for managing schedules</span></a></li>
<li data-list-item-id="e1ebc15aba65125d9121eeda8d08986e7"><a href="https://support.zendesk.com/hc/en-us/articles/10797875867162" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">Best practices for controlling access in WFM</span></a></li>
</ul><h2 id="h_01KTK854W1X79X9W65TBHY8EAB">Zendesk WFM advice and troubleshooting</h2><ul>
<li data-list-item-id="e12231acb1cf67c31a4bade81647d27b8"><a href="https://support.zendesk.com/hc/en-us/sections/6255362352154" target="_blank" rel="noopener noreferrer">Getting help with Zendesk WFM</a></li>
<li data-list-item-id="e99184ad3e87b6965f316025db8f205f6"><a href="https://support.zendesk.com/hc/en-us/sections/6255362352154" target="_blank" rel="noopener noreferrer">Zendesk WFM reports, schedules, and forecast help</a></li>
</ul><h2 id="01J9V6G49Y2Q4X6HFKV49MTM5Q">Zendesk WFM additional resources</h2><ul><li data-list-item-id="e93ace4565d9ddd498d9a49315354ddac"><a href="https://www.youtube.com/playlist?list=PLb00xo9zloI5Fi5DoOm85HsBRTOBEg1xp" target="_blank" rel="noopener noreferrer">Zendesk WFM video webinar tutorials and tips</a></li></ul><script id="docs-schema-markup" type="application/ld+json">{
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