Zendesk Workforce management (WFM) resources

Zendesk Workforce management (WFM) improves the predictability and efficiency of customer service organizations through its wide range of planning, scheduling and monitoring tools. This topic contains resources for setting up and using Zendesk WFM. Zendesk WFM admin guide
Getting started with Zendesk WFM
Setting up Zendesk WFM
Planning staffing with forecast and schedule
Reporting on workforce performance
Zendesk WFM agent guide
Accessing agent schedule
Starting and ending day in the Zendesk WFM app
Trading shifts with other agents
Requesting time off
Using task lock
Zendesk WFM best practices
Best practices and tips for creating and managing workstreams
Best practices and tips for tracking agent activity in WFM

Best practices for forecasting staffing needs
Best practices and tips for managing schedules
Best practices for controlling access in WFM
Zendesk WFM advice and troubleshooting
Getting help with Zendesk WFM
Zendesk WFM reports, schedules, and forecast help
Zendesk WFM additional resources Zendesk WFM video webinar tutorials and tips {
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