Scheduled Maintenance - August 10, 2026 | All Pods - Analytics (Explore) Database Upgrade

<p class="wysiwyg-text-align-justify"><span style="color: #424242;">Zendesk will perform scheduled maintenance impacting </span><span style="color: #111827;">all Analytics (Explore) customers on all Pods</span><span style="color: #424242;"> on August 10, 2026 from 12:00 to 13:00 UTC.</span><br><br><span style="color: #111827;"><strong>Affected Products:</strong></span><span style="color: #424242;"> Analytics (Explore)</span></p><div class="wysiwyg-text-align-justify note">
<span class="notetitle"><strong>Important:</strong></span> All <span style="color: #111827;">Analytics (Explore)</span> customers may experience a maximum service disruption of 3 minutes while using analytics features during the time listed below.</div><div><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized" style="margin-left: 0px; margin-right: auto;">
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<col style="width: 16%;">
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<td style="text-align: center;"><span style="color: #111827;"><strong>Date</strong></span></td>
<td style="text-align: center;"><span style="color: #111827;"><strong>Product</strong></span></td>
<td style="text-align: center;"><span style="color: #111827;"><strong>Start Time</strong></span></td>
<td style="text-align: center;"><span style="color: #111827;"><strong>End Time</strong></span></td>
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<td><p class="wysiwyg-text-align-center"><span style="color: #424242;">August 10, 2026</span></p></td>
<td><p class="wysiwyg-text-align-center"><span style="color: #111827;">Analytics (Explore)</span></p></td>
<td><p class="wysiwyg-text-align-center"><span style="color: #424242;">12:00 UTC / 05:00 PDT</span></p></td>
<td><p class="wysiwyg-text-align-center"><span style="color: #424242;">13:00 UTC / 06:00 PDT</span></p></td>
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</table></figure></div><h4 class="wysiwyg-text-align-justify" id="h_01KKB2NN3A4D69MB6YGAMXVTWW"><span style="color: #111827;"><strong>Expected behavior:</strong></span></h4><p class="wysiwyg-text-align-justify"><span style="color: #424242;">During the maintenance window, </span><span style="color: #111827;">Analytics (Explore)</span><span style="color: #424242;"> reports, dashboards and other features may be temporarily unavailable or slow to load for up to 3 minutes during the switchover. Erros may be visible in the user interface at this time. Other Zendesk services not reliant on Analytics' database will continue to function normally.</span></p><h4 class="wysiwyg-text-align-justify" id="h_01KKB2NF5KW14HZ3TPK117309B"><span style="color: #111827;"><strong>What do customers have to do?</strong></span></h4><p class="wysiwyg-text-align-justify"><span style="color: #424242;">No action is required from customers. We recommend minimizing critical </span><span style="color: #111827;">Analytics (Explore)</span><span style="color: #424242;"> queries during the maintenance window if possible to reduce the chance of encountering errors. If you encounter an error or slow response during this window, please wait a moment and refresh your browser or retry your query.</span></p><h4 class="wysiwyg-text-align-justify" id="h_01KKB2NF5MKXQY0F3RF5MS2ZWH"><span style="color: #111827;"><strong>Why we're doing this:</strong></span></h4><p class="wysiwyg-text-align-justify"><span style="color: #424242;">The Zendesk Analytics team is performing important database upgrades to enhance reliability, security, and performance of our analytics platform. We appreciate your patience while we undertake this work.</span></p><p class="wysiwyg-text-align-justify"> </p><p class="wysiwyg-text-align-justify"> </p>