Scheduled Maintenance - June 4, 2025 | Pods 19, 20, 23, 25 - Explore minor upgrades

Zendesk will perform critical maintenance which will impact performance for some Explore customers for one (1) day on June 4, 2025 during the time listed below. Affected products: Explore
Important: Customers can still run queries in Explore during the maintenance window.
Customers Affected: Only a subset of customers in the Pods listed below will be impacted by this maintenance program. Owners and Admins of those impacted accounts will be informed via a service notification banner in Zendesk Support that will appear on May 22, 2025.








Date
POD
Start Time
End Time


June 4, 2025
19
09:30 UTC / 02:30 PDT
11:00 UTC / 04:00 PDT


June 4, 2025
20
09:30 UTC / 02:30 PDT
11:00 UTC / 04:00 PDT


June 4, 2025
23
09:30 UTC / 02:30 PDT
11:00 UTC / 04:00 PDT


June 4, 2025
25
09:30 UTC / 02:30 PDT
11:00 UTC / 04:00 PDT


Expected behavior: Some Zendesk Explore customers will experience a delay in data refresh, which will become noticeable 1 hour after the maintenance starts and is expected to last 1.5 hours. Please note that backend data ingestion processes will still occur without issue. The Explore reporting UI and data export features will still be available and Explore real-time dashboards will continue to update as usual. This reduces the impact customers will experience during the maintenance window. Why we're doing this: The Zendesk Explore team is upgrading our databases for increased reliability, security and performance.