Scheduled Maintenance - January 24, 2026 | All Pods - Zendesk Web Widget

Zendesk will perform critical maintenance which may impact performance for your account on all Pods on Jan 24, 2026, during the time listed below. Affected products: Messaging - Zendesk Web Widget Customers Affected: All Zendesk Messaging and Sunshine Conversations customers using the Web Widget may experience a brief service degradation of up to 30 minutes at some time within the 4 hr maintenance window.








Date
POD
Start Time
End Time


Jan 24, 2026
All
10:00 UTC / 2:00 PST
14:00 UTC / 6:00 PST


Expected behavior: During the maintenance window, accounts using the Zendesk Web Widget may notice some increased latency and disruption in the sending and receiving of messages. No downtime is expected. What do customers have to do? Customers do not need to do anything in preparation for this maintenance window. Why we're doing this: The Zendesk Messaging team is deploying key components of the web widget infrastructure into multiple pods to ensure greater resiliency and stability for future releases.