Scheduled Maintenance Period - May - September 2025 | Migration of Workforce Management (WFM) Accounts

Zendesk will perform critical maintenance which will impact WFM product availability for accounts created before February 13, 2025. These accounts are migrating to a new environment to enhance the scalability and reliability of our WFM services, ensuring a better experience for all users. During the migration process, all WFM functionalities will be temporarily unavailable for up to 1.5 hours.

Affected products: Workforce Management (WFM)

Customers Affected: Only customers with WFM enabled will be impacted. Timing will be communicated to customers through in-product messaging in Support approximately 2 weeks prior to account’s migration.

Expected behavior: During the migration process, all WFM functionalities will be temporarily unavailable for up to 1.5 hours. Please note that migrations will only occur during weeknights to minimize disruption during peak usage hours. We understand that this may cause some inconvenience, and we appreciate your patience as we work to improve our services.

What do customers have to do? No action is required, this notice is to inform of an expected downtime of WFM functionality during the migration. If you have any issues accessing WFM after the maintenance, it may be necessary to clear browser cache and cookies. Please contact Zendesk Support with questions or concerns and we will be happy to assist.

Why we're doing this: The primary goal of this transition is to enhance the scalability and reliability of our WFM services.