[SCHEDULE CHANGE] Scheduled Maintenance - March & April, 2025 | All Pods - Explore database maintenance

<p><span style="color: #464646;">Zendesk will perform critical maintenance which will impact performance for some Explore customers on </span><span class="wysiwyg-underline" style="color: #464646;">one day</span><span style="color: #464646;"> between <strong>March 31 and April 22, 2025 [UPDATED]</strong> during the time listed below.</span></p>
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<strong><span style="color: #434343;"><br>Affected products:</span></strong><span style="color: #434343;"> Explore<br><br></span>
</h3>
<p><strong><span style="background-color: #fff2cc;">Important</span></strong><strong>:</strong>  Customers can still run queries in Explore during the maintenance window.</p>
<p><strong><span style="color: #464646; background-color: #cfe2f3;">Customers Affected</span></strong><strong><span style="color: #464646;">: </span></strong><span style="color: #464646;">Only a subset of customers with Explore enabled within the Pods listed below will be impacted by this maintenance program. </span><strong><span style="color: #464646;">Owners and Admins of those impacted accounts will be informed via a service notification banner in Zendesk Support that will appear on March 11 (for pods 17, 18, 28, 29) and March 18 (for pods 13, 15, 19, 20, 23, 25, 26, 27 and 30)</span></strong><span style="color: #464646;">.</span></p>
<p><span style="color: #464646;"> </span><span style="color: #464646;"><br></span><strong><span style="color: #464646;">Pods 17, 18, 28 and 29</span></strong></p>
<p><span style="color: #464646;">Customers on these pods will be impacted in one of the following windows:</span></p>
<div>
<table style="width: 100%;">
<colgroup>
<col>
<col>
<col>
<col>
</colgroup>
<tbody>
<tr>
<td colspan="2"><strong>Date</strong></td>
<td><strong>Start Time UTC</strong></td>
<td><strong>End Time UTC</strong></td>
</tr>
<tr>
<td colspan="2">Monday - Mar 31, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
<tr>
<td colspan="2">Monday - Mar 31, 2025</td>
<td>3 PM</td>
<td>4:30 PM</td>
</tr>
<tr>
<td colspan="2">Tuesday - April 1, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
<tr>
<td colspan="2">Tuesday - April 1, 2025</td>
<td>3 PM</td>
<td>4:30 PM</td>
</tr>
<tr>
<td colspan="2">Wednesday - April 2, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
<tr>
<td colspan="2">Thursday - April 3, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
<tr>
<td colspan="2">Monday - April 7, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
</tbody>
</table>
</div>
<p> </p>
<p><strong><span style="color: #464646;">Pods 13, 15, 19, 20, 23, 25, 26, 27 and 30</span></strong></p>
<p><span style="color: #464646;">Customers on these pods will be impacted in one of the following windows:</span></p>
<div>
<table style="width: 100%;">
<colgroup>
<col>
<col>
<col>
<col>
</colgroup>
<tbody>
<tr>
<td colspan="2"><strong>Date</strong></td>
<td><strong>Start Time UTC</strong></td>
<td><strong>End Time UTC</strong></td>
</tr>
<tr>
<td colspan="2">Tuesday - Apr 8, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
<tr>
<td colspan="2">Tuesday - Apr 8, 2025</td>
<td>3 PM</td>
<td>4:30 PM</td>
</tr>
<tr>
<td colspan="2">Wednesday - Apr 9, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
<tr>
<td colspan="2">Thursday - Apr 10, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
<tr>
<td colspan="2">Monday - Apr 14, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
<tr>
<td colspan="2">Tuesday - Apr 15, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
<tr>
<td colspan="2">Wednesday - Apr 16, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
<tr>
<td colspan="2">Thursday - Apr 17, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
<tr>
<td colspan="2">Monday - Apr 21, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
<tr>
<td colspan="2">Tuesday - Apr 22, 2025</td>
<td>11 AM</td>
<td>12:30 PM</td>
</tr>
</tbody>
</table>
</div>
<p><strong><span style="color: #464646;"><br>Expected behavior:</span></strong><span style="color: #464646;">  Some Zendesk Explore customers will </span><strong><span style="color: #464646;">experience a delay in data refresh, which will become noticeable 1 hour after the maintenance starts and is expected to last 1.5 hours.</span></strong></p>
<p><span style="color: #464646;"><br>Please note that backend data ingestion processes will still occur without issue. The Explore reporting UI and data export features will still be available and Explore real-time dashboards will continue to update as usual. This reduces the impact customers will experience during the maintenance window. </span></p>
<p><strong><span style="color: #464646;"><br>Why we're doing this: </span></strong><span style="color: #464646;">The Zendesk Explore team is upgrading our databases for increased reliability, security and performance.</span></p>