Service Incident - June 12, 2026 - Social Messaging Channels | Multiple Pods - Issue with Social Messaging Channels

Summary

On June 12, 2026, between 13:33 UTC and 16:30 UTC, Social Messaging customers across multiple pods experiencing an outage with Meta channels including WhatsApp, Facebook Messenger, and Instagram Messenger. During the outage, users were unable to send or receive messages on these channels.

Timeline

June 12, 2026 14:24 UTC | 7:24 AM PT
Our engineers are investigating the issue impacting social messaging channels. At the moment this appears to be a widespread Meta outage, and we will provide further updates when we hear more information from Meta. Thank you for your patience and understanding.

June 12, 2026 14:56 UTC | 07:56 AM PT
We are still working with Meta on resolving the issue impacting Facebook, WhatsApp and Instagram messaging. We will provide an update as soon as we have new information to share.

June 12, 2026 16:27 UTC | 9:27 AM PT
We unfortunately do not have any substantive updates to share from Meta while we monitor the situation impacting Meta social messaging channels. We will be sure to share any news we can as soon as it is available.

June 12, 2026 17:36 UTC | 10:36 AM PT
We are pleased to hear that Meta has resolved the issue that was impacting Facebook, WhatsApp and Instagram social messaging channels. Our own monitoring shows full recovery. Thank you.

Root Cause Analysis

This incident was caused by an outage with a Social Messaging Channels provider.

Resolution

The issue was fixed by our partner Social Messaging Channels provider.

FOR MORE INFORMATION

For current system status information about Zendesk and specific impacts to your account, visit our system status page. If you have additional questions about this incident, contact Zendesk customer support.