Scheduled Maintenance - April 6, 2025 | All pods - WFM: Database maintenance

<p>Zendesk WFM will perform critical maintenance which will impact minor features availability for customers on all Pods on Sunday April 6, 2025, during the times listed below.</p>
<p><strong>Affected products:</strong><span style="font-weight: 400;"> Workforce management (WFM)<br></span></p>
<div class="note note">
<span class="notetitle"><strong>Important:</strong></span> Only customers with WFM enabled will be impacted, based on the Pod maintenance date and timing below.</div>
<div class="p">
<div class="note tip">
<strong><strong><span class="tiptitle">Customers Affected:</span></strong></strong>
<p><span style="color: #464646;">Zendesk WFM customers on all Pods will experience a limited availability of Edit activities and Adherence recalculation features at some time within the 12 hour maintenance window.</span></p>
<div>
<table style="width: 100%;">
<colgroup>
<col>
<col>
<col>
<col>
</colgroup>
<tbody>
<tr>
<td style="text-align: center;"><strong><span style="color: #464646;">Date</span></strong></td>
<td style="text-align: center;"><a href="https://support.zendesk.com/hc/en-us/articles/4408829092506-What-is-a-Pod"><strong><span class="wysiwyg-underline" style="color: #1155cc;">POD</span></strong></a></td>
<td style="text-align: center;"><strong><span style="color: #464646;">Start Time</span></strong></td>
<td style="text-align: center;"><strong><span style="color: #464646;">End Time</span></strong></td>
</tr>
<tr>
<td><span style="color: #464646;">April 6, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;"> All pods</span></td>
<td style="text-align: center;">
<span style="color: #464646;"> 07:00 UTC /</span><span style="color: #464646;"><br></span><span style="color: #464646;"> </span><em><span style="color: #464646;">00:00 PST</span></em>
</td>
<td style="text-align: center;">
<p><span style="color: #464646;"> 19:00 UTC /</span><span style="color: #464646;"><br></span><span style="color: #464646;"> </span><em><span style="color: #464646;">12:00 PST</span></em><span style="color: #464646;"></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<p><strong><span style="color: #464646;">Expected behavior:</span></strong><span style="color: #464646;"></span></p>
<p><span style="color: #464646;">Editing of Agent activities on the Agent activity page will be disabled for all of Zendesk WFM customers, and your agents may experience server error while editing/adding activities via Activities timeline.</span></p>
<p><span style="color: #464646;">During the maintenance window, the recalculation of agents' schedule adherence will be paused. This means that any changes to adherence resulting from schedule updates for already recorded activities will not be reflected on the timeline and in the reports until after the maintenance is complete, at which point the system will catch up on all updates.</span></p>
<p><span style="color: #464646;">Please note that the other features of WFM will function normally.</span></p>
<p><strong><span style="color: #464646;">Why we're doing this:</span></strong><span style="color: #464646;"> The Zendesk WFM Platform team is upgrading our Database for increased reliability and performance.</span></p>