Service Incident - June 12, 2026 - Analytics | All Pods - Analytics Dashboard not loading - Unexpected application error

Summary

Between 12:20 UTC and 21:05 UTC on June 12, 2026, customers using Analytics (Explore) across multiple pods experienced an outage where dashboards, including real-time analytics, failed to load and displayed an “Unexpected application error.” As a temporary workaround, individual reports remained accessible through direct links.

Timeline

June 12, 2026 1:17 UTC | June 11, 2026 6:17 PM PT

Our engineers are aware of an issue impacting some Analytics - Explore customers. Some users may receive an error preventing access to Explore dashboards. We will provide an update as soon as possible.

June 12, 2026 2:10 UTC | June 11, 2026 7:10 PM PT

We are still investigating the issue impacting access to Analytics dashboards. As a temporary workaround if you have a direct link to a report you can access it bypassing the dashboard home page, alternatively you can enter
https://[your-subdomain].zendesk.com/explore/studio#/reports?view=all
to access your reports.

We will keep you up to date on our investigation and recovery as we continue our work. Thank you for your patience in the meantime.

June 12, 2026 3:00 UTC | June 11, 2026 8:00 PM PT

Our engineers are still investigating the issue preventing some Analytics customers from accessing Explore dashboards. We will provide additional information as soon as it is available.

June 12, 2026 16:24 UTC | June 12, 2026 9:24 AM PT

Our engineers have released a possible fix for the issue impacting your access to Explore Real-time dashboard. Can you please give a refresh of your browser and access your real-time dashboard and let us know if you can access it successfully?

Our team is standing by for your response. Thank you!

June 12, 2026 21:15 UTC | June 12, 2026 2:15 PM PT

Thank you for your patience while our engineers have been working to resolve the issues with Analytics Dashboards.  We have made some remediations and would like to verify whether you are still impacted. Please let us know if you are still having difficulty accessing the Analytics Dashboard. If you are not please let us know that as well, thank you!

June 15, 2026 7:24 UTC | June 15, 2026 12:24 AM PT

We continue to monitor customer feedback closely, and we’ve received confirmation that Analytics dashboards are working again for some users.

If you’re still seeing the “Unexpected Application Error” or are unable to load your dashboard, please try a browser refresh and also clear your browser cache first. If the issue persist, to help us investigate further, we request you to provide us:
- Record a HAR while reloading the page
- After exporting the HAR, clicking the “console” tab and with a right click see some red/yellow rows and clicking the “Save As” and sending us that file too alongside the HAR
Here is the guide on how to capture a HAR file for each browser.

Thank you again for your patience and we apologize for the disruption.

June 15, 2026 16:24 UTC | June 15, 2026 9:24 AM PT

We have taken additional measures to remediate the impact to Analytics dashboard access, and are seeing significant improvement at this time.

Could you please clear your browser cache, reload your browser, and see if you are able to access Analytics dashboards as expected now?

Thank you for your cooperation and looking forward to your response.

June 16, 2026 8:42 UTC | June 16, 2026 1:42 AM PT

Thank you again for your patience. We’re pleased to let you know that we’ve taken additional steps to remediate the impact to Analytics dashboard access, and we’ve confirmed that the issue has now been resolved.

Root Cause Analysis

The incident was caused by corrupted dashboard code being served from a content delivery system in certain locations, resulting in errors for some customers until the issue was corrected and fresh content was deployed.

Resolution

To resolve the issue, corrupted files were removed from the content delivery network’s cache, followed by a comprehensive cleanup to clear all related assets globally. Fresh frontend assets were then deployed to ensure customers received updated content upon reloading, sometimes requiring a browser refresh or use of incognito mode.

Remediation Items

Explore options to grant purge permissions to additional team members to enable quicker resolution.

Develop strategies to prevent isolated asset retrieval failures from causing broader system issues.

Enhance error handling in the Explore frontend to detect and manage initialization problems sooner.

Investigate and address limits related to error reporting to avoid interruptions caused by quota restrictions.

FOR MORE INFORMATION

For current system status information about Zendesk and specific impacts to your account, visit our system status page. If you have additional questions about this incident, contact Zendesk customer support.