Scheduled Maintenance - January 24, 2026 | All Pods - Zendesk Web Widget

<p><span style="color: #464646;">Zendesk will perform critical maintenance which may impact performance for your account on all Pods on Jan 24, 2026, during the time listed below.</span></p><p> </p><h3 id="h_01KEF7RH84M6YWGY8HZFPTFDA5"><span style="color: #434343;"><strong>Affected products:</strong> Messaging - Zendesk Web Widget</span></h3><p> </p><p><span style="background-color: #cfe2f3; color: #464646;"><strong>Customers Affected</strong></span><span style="color: #464646;"><strong>: </strong>All<strong> </strong>Zendesk Messaging and Sunshine Conversations customers using the Web Widget may experience a <strong>brief service degradation of up to 30 minutes</strong> at some time within the 4 hr maintenance window.</span></p><p> </p><div><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized">
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<td style="text-align: center;"><span style="color: #464646;"><strong>Date</strong></span></td>
<td style="text-align: center;"><a href="https://support.zendesk.com/hc/en-us/articles/4408829092506-What-is-a-Pod"><strong><span class="wysiwyg-underline">POD</span></strong></a></td>
<td style="text-align: center;"><span style="color: #464646;"><strong>Start Time</strong></span></td>
<td style="text-align: center;"><span style="color: #464646;"><strong>End Time</strong></span></td>
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<td><span style="color: #464646;">Jan 24, 2026</span></td>
<td style="text-align: center;"><span style="color: #464646;">All</span></td>
<td style="text-align: center;"><span style="color: #464646;">10:00 UTC / 2:00 PST</span></td>
<td style="text-align: center;"><span style="color: #464646;">  14:00 UTC / 6:00 PST</span></td>
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</table></figure></div><p> </p><p><span style="color: #464646;"><strong>Expected behavior:</strong> During the maintenance window, accounts using the Zendesk Web Widget may notice some increased latency and disruption in the sending and receiving of messages. No downtime is expected.</span></p><p> </p><p><span style="color: #464646;"><strong>What do customers have to do? </strong>Customers do not need to do anything in preparation for this maintenance window.</span></p><p> </p><p><span style="color: #464646;"><strong>Why we're doing this:</strong> The Zendesk Messaging team is deploying key components of the web widget infrastructure into multiple pods to ensure greater resiliency and stability for future releases.</span></p>