[Maintenance Rescheduled] Scheduled Maintenance - 9 September, 2025 | All Pods - Zendesk Sales (Sell) - Database maintenance

<p><span style="color: #464646;">Zendesk will perform critical maintenance which will impact performance for customers using Zendesk Sales (Sell) across all Pods on the </span><span style="color: #434343;">9th of September, 2025 </span><span style="color: #464646;">during the times listed below.</span></p><h3 id="h_01K11E8RFVQM1Q9M0YB55A1KBV"><span style="color: #434343;"><strong>Affected products:</strong> Zendesk Sales (Sell)</span></h3><p><span style="background-color: #FFF0DB;"><strong>Important:</strong>  Zendesk Sales customers using any kind of email or core functionality will be impacted, based on the following maintenance dates and timings below</span></p><p><span style="background-color: #cfe2f3; color: #464646;"><strong>Customers Affected: </strong>All Email, Sales and Core Functionality of Zendesk Sales will experience a <strong>brief service disruption of up to 5 minutes</strong> at some time within the maintenance window</span></p><div><figure class="wysiwyg-table"><table class="wysiwyg-table-resized">
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<td style="text-align: center;"><span style="color: #464646;"><strong>Date</strong></span></td>
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<td><span style="color: #464646;">Tues Sep 9, 2025</span></td>
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<span style="color: #464646;">03:00 UTC / </span><br><span style="color: #464646;">20:00 PDT Sep 8</span><br><br> </td>
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<span style="color: #464646;">4:00 UTC /</span><br><span style="color: #464646;">21:00 PDT Sep 8 </span>
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</table></figure></div><p><span style="color: #464646;"><strong>Expected behavior:</strong> The</span><a href="https://support.zendesk.com/hc/en-us/articles/4408819685274-Communicating-with-Sell"><span style="color: #464646;"> </span><span class="wysiwyg-underline">Communication Centre in Sell</span></a><span style="color: #464646;"> (Zendesk Sales) will not load and every Sales/Sell customer's interaction with anything related to the functionality of the</span><a href="https://support.zendesk.com/hc/en-us/sections/4405298872474-Using-email-in-Sell"><span style="color: #464646;"> </span><span class="wysiwyg-underline">email</span></a><span style="color: #464646;"> will be impacted, such as receiving/sending emails which can <em>take longer or not happen at all</em>. Other features that might be disturbed are: notifications, data export and import, file upload and sales pipelines automations.</span></p><p><span style="color: #464646;"><strong>Why we're doing this:</strong> The Zendesk Database team is updating databases for increased reliability and performance.</span></p>