Scheduled Maintenance - August 5-15, 2025 | Pod 17 | Zendesk Messaging & Sunshine Conversations

<p class="wysiwyg-text-align-justify"><span style="color: #464646;">Zendesk will perform critical maintenance which will impact performance for notified customers on Pod 17 from August 5-15 2025, during the times listed below.</span></p><h3 class="wysiwyg-text-align-justify" id="h_01JZVPYXS8YWWNYD4VQH0Y0ZR2"><span style="color: #434343;"><strong>Affected products:</strong> Messaging &amp; Sunshine Conversations</span></h3><div class="note wysiwyg-text-align-justify">
<strong>Important:</strong>  Only customers who have been notified and have Messaging enabled will be impacted, based on the Pod maintenance dates and timings below. Impacted customers will receive a notification banner.</div><div class="note tip wysiwyg-text-align-justify"><span style="color: #464646;"><strong>Customers Affected: </strong>Zendesk Messaging and Sunshine Conversations customers on Pod 17 who have been notified, will experience a <strong>brief service disruption of 40 minutes</strong> at some time within the 40 minute maintenance window.</span></div><div><figure style="width: 100%;" class="wysiwyg-table"><table class="wysiwyg-table-resized">
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<td style="text-align: center;"><span style="color: #464646;"><strong>Date</strong></span></td>
<td style="text-align: center;"><a href="https://support.zendesk.com/hc/en-us/articles/4408829092506-What-is-a-Pod"><strong><span class="wysiwyg-underline">POD</span></strong></a></td>
<td style="text-align: center;"><span style="color: #464646;"><strong>Start Time</strong></span></td>
<td style="text-align: center;"><span style="color: #464646;"><strong>End Time</strong></span></td>
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<td><span style="color: #464646;">August 5, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">13:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>9:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  14:10 UTC /</span><br><span style="color: #464646;">10:10<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 5, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">14:45 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:45 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  15:25 UTC /</span><br><span style="color: #464646;">11:25<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 5, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">17:15 UTC /</span><br><span style="color: #464646;">1<em>3:15 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  17:55 UTC /</span><br><span style="color: #464646;">13:55<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 5, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">18:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>14:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  19:10 UTC /</span><br><span style="color: #464646;">15:10<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 5, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">19:45 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>15:45 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  20:25 UTC /</span><br><span style="color: #464646;">16:25<em> EDT</em></span>
</td>
</tr>
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<td><span style="color: #464646;">August 6, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">13:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>9:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  14:10 UTC /</span><br><span style="color: #464646;">10:10<em> EDT</em></span>
</td>
</tr>
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<td><span style="color: #464646;">August 6, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">14:45 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:45 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  15:25 UTC /</span><br><span style="color: #464646;">11:25<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 6, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">17:15 UTC /</span><br><span style="color: #464646;">1<em>3:15 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  17:55 UTC /</span><br><span style="color: #464646;">13:55<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 6, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">18:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>14:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  19:10 UTC /</span><br><span style="color: #464646;">15:10<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 6, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">19:45 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>15:45 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  20:25 UTC /</span><br><span style="color: #464646;">16:25<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 7, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">13:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>9:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  14:10 UTC /</span><br><span style="color: #464646;">10:10<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 7, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">14:45 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:45 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  15:25 UTC /</span><br><span style="color: #464646;">11:25<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 7, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">17:15 UTC /</span><br><span style="color: #464646;">1<em>3:15 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  17:55 UTC /</span><br><span style="color: #464646;">13:55<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 7, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">18:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>14:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  19:10 UTC /</span><br><span style="color: #464646;">15:10<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 7, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">19:45 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>15:45 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  20:25 UTC /</span><br><span style="color: #464646;">16:25<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 12, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">13:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>9:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  14:10 UTC /</span><br><span style="color: #464646;">10:10<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 12, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">14:45 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:45 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  15:25 UTC /</span><br><span style="color: #464646;">11:25<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 12, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">17:15 UTC /</span><br><span style="color: #464646;">1<em>3:15 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  17:55 UTC /</span><br><span style="color: #464646;">13:55<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 12, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">18:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>14:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  19:10 UTC /</span><br><span style="color: #464646;">15:10<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 13, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">13:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>9:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  14:10 UTC /</span><br><span style="color: #464646;">10:10<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 13, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">14:45 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:45 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  15:25 UTC /</span><br><span style="color: #464646;">11:25<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 13, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">17:15 UTC /</span><br><span style="color: #464646;">1<em>3:15 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  17:55 UTC /</span><br><span style="color: #464646;">13:55<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 13, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">18:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>14:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  19:10 UTC /</span><br><span style="color: #464646;">15:10<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 14, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">13:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>9:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  14:10 UTC /</span><br><span style="color: #464646;">10:10<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 14, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">14:45 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:45 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  15:25 UTC /</span><br><span style="color: #464646;">11:25<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 14, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">17:15 UTC /</span><br><span style="color: #464646;">1<em>3:15 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  17:55 UTC /</span><br><span style="color: #464646;">13:55<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 14, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">18:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>14:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  19:10 UTC /</span><br><span style="color: #464646;">15:10<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 15, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">13:30 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>9:30 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  14:10 UTC /</span><br><span style="color: #464646;">10:10<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 15, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">14:45 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:45 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  15:25 UTC /</span><br><span style="color: #464646;">11:25<em> EDT</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">August 15, 2025</span></td>
<td style="text-align: center;"><span style="color: #464646;">17</span></td>
<td style="text-align: center;">
<span style="color: #464646;">17:15 UTC /</span><br><span style="color: #464646;">1<em>3:15 EDT</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  17:55 UTC /</span><br><span style="color: #464646;">13:55<em> EDT</em></span>
</td>
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</table></figure></div><p class="wysiwyg-text-align-justify"><span style="color: #464646;"><strong>Expected behavior:</strong> During the maintenance window, notified accounts attempting to use Messaging will find their accounts locked and unable to send outbound messages and instead will receive an HTTP 423 response. Messages sent by end-users via social messaging channels for these accounts will be preserved and buffered until the account is unlocked.</span></p><p class="wysiwyg-text-align-justify"><span style="color: #464646;"><strong>What do customers have to do? </strong>If customers have have enabled their own client-side </span><a href="https://developer.zendesk.com/documentation/classic-web-widget-sdks/web-widget/integrating-with-google/csp/"><span class="wysiwyg-underline">Content Security Policy</span></a><span style="color: #464646;"> than they must include *.zendesk.com on their allowlist to ensure that their integrations continue to initialize and function.</span></p><p class="wysiwyg-text-align-justify"><span style="color: #464646;"><strong>Why we're doing this:</strong> The Zendesk Messaging team is rehoming customers accounts to be located in the same data store as their Support accounts increased reliability, performance &amp; data locality.</span></p>