Service Incident - February 10, 2025 - Pod 13 | Support - Agent access issues due to lack of brand

SUMMARY

February 10, 2025 06:42 PM UTC | February 10, 2025 10:42 AM PT
We are receiving reports of Pod 13 agents in Zendesk Support having issues accessing tickets. This is expected behavior restricting agent ticket access by brand: https://support.zendesk.com/hc/en-us/articles/7584022494874-Restricting-agent-ticket-access-by-brand-Department-Spaces. Please ensure your agents have at least one brand set to properly display their tickets.