Scheduled Maintenance - February 10-11, 2025 | Pods 13, 20, 25 - Database update

Zendesk will perform critical maintenance which will impact performance for customers on Pods 13, 20, and 25 on February 10-11, 2025.

Affected products: Support, Talk, & Guide

Important: This will only impact a subset of customers on each pod. Affected account owners and admins will receive an in-product message.

Customers Affected: Zendesk Support, Guide, and Talk customers on Pods 13, 20, and 25 will experience a brief service disruption of 30 seconds at some time within the 30 minute maintenance window.

Date

POD

Start Time

End Time

February 10, 2025

25

18:00 UTC / 10:00 PST

18:30 UTC / 10:30 PST

February 11, 2025

20

02:00 UTC / 18:00 PST (Feb 10)

02:30 UTC / 18:30 PST (Feb 10)

February 11, 2025

13

02:00 UTC / 18:00 PST (Feb 10)

02:30 UTC / 18:30 PST (Feb 10)

Expected behavior: The Support and Guide interfaces may briefly be unreachable for 30 seconds or less, and your agents may experience server error screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls.

Please note that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.

Why we're doing this: The Zendesk Relational Storage team is making configuration changes to update the database infrastructure.