Scheduled Maintenance - February 3-12, 2026 | Pods 25, 30, 18, 15 - Messaging & Sunshine Conversations

<p><span style="color: #464646;">Zendesk will perform critical maintenance which will impact performance for some accounts on Pods 25, 30, 18, 15 from Feb 3-12 2026, during the times listed below.</span></p><p> </p><h3 id="h_01KEYRM1EVFFZEYZC7B80VWHE5"><span style="color: #434343;"><strong>Affected products:</strong> Messaging &amp; Sunshine Conversations</span></h3><p> </p><p><span style="background-color: #cfe2f3; color: #464646;"><strong>Customers Affected</strong></span><span style="color: #464646;"><strong>: </strong>Zendesk Messaging and Sunshine Conversations customers who have been notified with an In-Product Message, will experience a <strong>brief service disruption of 20 minutes</strong> at some time within the 2 hr maintenance window.</span></p><p> </p><div><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized">
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<td style="text-align: center;"><span style="color: #464646;"><strong>Date</strong></span></td>
<td style="text-align: center;"><a href="https://support.zendesk.com/hc/en-us/articles/4408829092506-What-is-a-Pod"><strong><span class="wysiwyg-underline">POD</span></strong></a></td>
<td style="text-align: center;"><span style="color: #464646;"><strong>Start Time</strong></span></td>
<td style="text-align: center;"><span style="color: #464646;"><strong>End Time</strong></span></td>
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<td><span style="color: #464646;">Feb 3, 2026</span></td>
<td style="text-align: center;"><span style="color: #464646;">25</span></td>
<td style="text-align: center;">
<span style="color: #464646;">18:00 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:00 PST</em></span>
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<td style="text-align: center;">
<span style="color: #464646;">  20:00 UTC /</span><br><span style="color: #464646;">12:00<em> PST</em></span>
</td>
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<td><span style="color: #464646;">Feb 4, 2026</span></td>
<td style="text-align: center;"><span style="color: #464646;">25</span></td>
<td style="text-align: center;">
<span style="color: #464646;">18:00 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:00 PST</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  20:00 UTC /</span><br><span style="color: #464646;">12:00<em> PST</em></span>
</td>
</tr>
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<td><span style="color: #464646;">Feb 5, 2026</span></td>
<td style="text-align: center;"><span style="color: #464646;">25</span></td>
<td style="text-align: center;">
<span style="color: #464646;">18:00 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:00 PST</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  20:00 UTC /</span><br><span style="color: #464646;">12:00<em> PST</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">Feb 10, 2026</span></td>
<td style="text-align: center;"><span style="color: #464646;">30</span></td>
<td style="text-align: center;">
<span style="color: #464646;">18:00 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:00 PST</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  20:00 UTC /</span><br><span style="color: #464646;">12:00<em> PST</em></span>
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<td><span style="color: #464646;">Feb 11, 2026</span></td>
<td style="text-align: center;"><span style="color: #464646;">18</span></td>
<td style="text-align: center;">
<span style="color: #464646;">18:00 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:00 PST</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  20:00 UTC /</span><br><span style="color: #464646;">12:00<em> PST</em></span>
</td>
</tr>
<tr>
<td><span style="color: #464646;">Feb 12, 2026</span></td>
<td style="text-align: center;"><span style="color: #464646;">15</span></td>
<td style="text-align: center;">
<span style="color: #464646;">18:00 UTC /</span><br><span style="color: #464646;"></span><span style="color: #464646;"><em>10:00 PST</em></span>
</td>
<td style="text-align: center;">
<span style="color: #464646;">  20:00 UTC /</span><br><span style="color: #464646;">12:00<em> PST</em></span>
</td>
</tr>
</tbody>
</table></figure></div><p> </p><p><span style="color: #464646;"><strong>Expected behavior:</strong> During the maintenance window, notified accounts attempting to use Messaging will find their accounts locked and unable to send outbound messages and instead will receive an HTTP 423 response. Messages sent by end-users via social messaging channels for these accounts will be preserved and buffered until the account is unlocked.</span></p><p><br><span style="color: #464646;"><strong>What do customers have to do? </strong>If customers have have enabled their own client-side </span><a href="https://developer.zendesk.com/documentation/classic-web-widget-sdks/web-widget/integrating-with-google/csp/"><span class="wysiwyg-underline">Content Security Policy</span></a><span style="color: #464646;"> than they must include *.zendesk.com on their allowlist to ensure that their integrations continue to initialize and function. We also suggest that customers use </span><a><span class="wysiwyg-underline">https://{subdomain}.zendsk.com/sc</span></a><span style="color: #464646;"> in place of api.smooch.io</span></p><p> </p><p><span style="color: #464646;"><strong>Why we're doing this:</strong> The Zendesk Messaging team is rehoming customers accounts to be located in the same data store as their Support accounts for increased reliability, performance &amp; data locality.</span></p>