Service Incident - November 10, 2025 - Pod 18 | Chat - Chat services issues in Pod 18

SUMMARY

November 10, 2025 15:41 UTC | November 10, 2025 07:41 AM PT

We are aware of an issue preventing customers in accessing the Chat product on Pod 18 between 09:13 and 09:25 UTC. Our engineers have since mitigated the issue, and full service has been restored. We apologize for the inconvenience and any delayed communication, and we appreciate your patience as our team worked to resolve the matter.

FOR MORE INFORMATION

For current system status information about Zendesk and specific impacts to your account, visit our system status page. You can follow this article to be notified when our post-mortem report is published. If you have additional questions about this incident, contact Zendesk customer support.