[Updated date and time] Scheduled Maintenance - July 8, 2026 | All Pods - Copilot Features

<p><span style="color: #464646;">Zendesk will perform critical maintenance impacting Copilot features for customers on all Pods on July 8, 2026. Maintenance will occur from 8am UTC to 10pm UTC, with the maintenance for each account lasting up to <strong>15 minutes</strong>. We are upgrading our database for improved performance and ongoing reliability.</span></p><h3 id="h_01KVRDQNYB6KDK75TFRXW572A3"><span style="color: #434343;"><strong>Affected products:</strong> Copilot features</span></h3><p><span style="background-color: #fff2cc;"><strong>Important</strong></span><strong>:</strong>  Only customers using Copilot features will be impacted.</p><p><span style="background-color: #cfe2f3; color: #464646;"><strong>Customers Affected</strong></span><span style="color: #464646;"><strong>: </strong>Zendesk customers on all Pods will experience a <strong>brief service disruption of up to 15 minutes</strong> at some time within the 8am UTC to 10pm UTC maintenance window.</span></p><div><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized">
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<td style="text-align: center;"><span style="color: #464646;"><strong>Date</strong></span></td>
<td style="text-align: center;"><a href="https://support.zendesk.com/hc/en-us/articles/4408829092506-What-is-a-Pod"><strong><span class="wysiwyg-underline">POD</span></strong></a></td>
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<td><span style="color: #464646;">July 8, 2026</span></td>
<td style="text-align: center;"><span style="color: #464646;">All</span></td>
<td style="text-align: center;"><span style="color: #464646;">8:00 UTC</span></td>
<td style="text-align: center;"><span style="color: #464646;">22:00 UTC</span></td>
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</table></figure></div><p> </p><p><span style="color: #464646;"><strong>Expected behavior:</strong> The database upgrade may cause noticeable delays in features such as Auto Assist, Intelligent Triage, and other Copilot features.</span></p><p><span style="color: #464646;"><strong>What do customers have to do? </strong>No action is required. Features will return to normal service following the maintenance.</span></p><p><span style="color: #464646;"><strong>Why we're doing this:</strong> We are increasing database size to provide additional performance and ensure stability of our systems going forward.</span></p>