Ticket trigger recipes reference

This article contains a reference list of our ticket trigger recipes.  For a complete list of ticket trigger resources, see Triggers resources.

Ticket triggers recipes from Zendesk:

Allowing original group and assignee on follow-up tickets

Can I configure a trigger to add a comment to a ticket?

How can I route tickets to groups based on the support address they are received at?

Notifying external email addresses

How do I prevent email notifications from being sent out on SMS tickets?

How can I prevent agents from reassigning tickets to other agents?

How do I create a trigger based on a ticket subject?

Sending holiday notifications using triggers

Automatically tagging tickets from specific users and orgs

Adding comments and notes to tickets using triggers (Copilot add-on)

Automatically closing tickets created by abandoned calls

Using triggers to manage requests from important customers (custom org fields)

Using triggers to manage requests from important customers (multiple organizations)

How can I send automated replies from a specific support address?