Scheduled Maintenance - June 4, 2025 | Pods 19, 20, 23, 25 - Explore minor upgrades

<p>Zendesk will perform critical maintenance which will impact performance for some Explore customers for one (1) day on June 4, 2025 during the time listed below.</p><p><strong>Affected products:</strong> Explore</p><p><strong>Important:</strong>  Customers can still run queries in Explore during the maintenance window.</p><div class="note tip">
<strong>Customers Affected:</strong> Only a subset of customers in the Pods listed below will be impacted by this maintenance program. Owners and Admins of those impacted accounts will be informed via a service notification banner in Zendesk Support that will appear on May 22, 2025 to June 4, 2025.</div><div><figure style="width: 100%;" class="wysiwyg-table"><table class="ck-table-resized wysiwyg-table-resized">
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<tbody>
<tr>
<td>Date</td>
<td><a href="https://support.zendesk.com/hc/en-us/articles/4408829092506-What-is-a-Pod"><span class="wysiwyg-underline">POD</span></a></td>
<td>Start Time</td>
<td>End Time</td>
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<tr>
<td>June 4, 2025</td>
<td>19</td>
<td>09:30 UTC / 02:30 PDT</td>
<td>11:00 UTC / 04:00 PDT</td>
</tr>
<tr>
<td>June 4, 2025</td>
<td>20</td>
<td>09:30 UTC / 02:30 PDT</td>
<td>11:00 UTC / 04:00 PDT</td>
</tr>
<tr>
<td>June 4, 2025</td>
<td>23</td>
<td>09:30 UTC / 02:30 PDT</td>
<td>11:00 UTC / 04:00 PDT</td>
</tr>
<tr>
<td>June 4, 2025</td>
<td>25</td>
<td>09:30 UTC / 02:30 PDT</td>
<td>11:00 UTC / 04:00 PDT</td>
</tr>
</tbody>
</table></figure></div><p><strong>Expected behavior:</strong> Some Zendesk Explore customers will experience a delay in data refresh, which will become noticeable 1 hour after the maintenance starts and is expected to last 1.5 hours.</p><p>Please note that backend data ingestion processes will still occur without issue. The Explore reporting UI and data export features will still be available and Explore real-time dashboards will continue to update as usual. This reduces the impact customers will experience during the maintenance window. </p><p><strong>Why we're doing this:</strong> The Zendesk Explore team is upgrading our databases for increased reliability, security and performance.</p>