Activating custom objects

Location: Admin Center > Objects and rules > Custom objects >
Objects


Note: Agent Workspace must be activated before you can create custom objects. See About the Zendesk Agent Workspace.

Admins can create custom objects to capture data that doesn't fit into
Zendesk's standard objects (tickets, users, and organizations). Extending the Zendesk
data model with custom objects enables you to seamlessly integrate your custom data with
tickets, triggers, and Explore analytics.
This article contains the following topics:
Turning on custom objects
Using the Objects page




Turning on custom objects

Before you can start creating and using custom objects, you must turn on the
feature.

To turn on custom objects
In Admin Center, click

Objects and rules in the sidebar, then select Custom objects >
Objects.
Click Get started.


Note: If you used legacy custom objects, those objects are now visible on the
Legacy objects page and Relationships page. To enable the new custom objects
experience, click Try it out in the banner at the top of the Legacy
objects page.




Using the Objects page

The Custom objects page in Admin Center is the central location for creating and
managing your custom objects. From this page you can view, filter, and search all
custom objects, create a new custom object, and edit an existing custom object.
When you click into an object, you can edit the object's standard fields, add and
manage the object's custom fields, and define agent access to the object.
To see records associated with an object, you must switch to the Custom objects
records page in Support.



//
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//