Custom object templates reference

With
custom objects,
admins can create custom
objects to capture data that doesn't fit into standard objects. To make
it easier,
Zendesk provides templates for the most common types of custom objects.


This article describes the templates you can use when creating custom
objects. However,
all of the predefined values and fields in the templates are customizable.
For more
information about creating new custom objects, see
Creating custom objects to integrate with custom data.


The following object templates are available:


Contracts


Orders


Products


Projects


Subscriptions





Contracts template


When using the contracts template, the object is automatically named
Contracts
and the following fields are automatically defined for the custom
object:









Field name
Field type




Name

Text

This is the standard custom object name
field.




Contract ID

Text

This is the standard custom object
external ID
field.




Organization
Lookup relationship


Start date
Date


End date
Date


Status

Drop-down

Predefined values: Active, Inactive, Completed,
Superceeded, Renewed, Expired




Owner
Lookup relationship


Total contract value
Decimal


Contract term (months)
Number


Special terms
Text







Orders template


When using the orders template, the object is automatically named
Orders and
the following fields are automatically defined for the custom object:









Field name
Field type




Order name

Text

This is the standard custom object name
field.




Order ID

Text

This is the standard custom object
external ID
field.




Order status

Drop-down

Predefined values: Shipped, Processing,
Delivered




Quantity
Integer


Price at purchase
Decimal


Total amount
Decimal


User
Lookup relationship


Order date
Date


Shipping address
Multi-line


Description
Multi-line







Products template


When using the products template, the object is automatically named
Products
and the following fields are automatically defined for the custom
object:









Field name
Field type




Product name

Text

This is the standard custom object name
field.




Product ID

Text

This is the standard custom object
external ID
field.




Description
Multi-line


Product category
Text


Quantity available
Integer


Creation date
Date


Last updated
Date







Projects template


When using the projects template, the object is automatically named
Projects
and the following fields are automatically defined for the custom
object:









Field name
Field type




Project name

Text

This is the standard custom object name
field.




Project ID

Text

This is the standard custom object
external ID
field.




Project description
Multi-line


Start date
Date


End date
Date


Project status

Dropdown

Predefined values: Planned, In progress, On hold,
Completed




Project manager
Lookup relationship







Subscriptions template


When using the subscriptions template, the object is automatically
named
Subscriptions and the following fields are
automatically defined for the
custom object:









Field name
Field type




Subscription name

Text

This is the standard custom object name
field.




Subscription ID

Text

This is the standard custom object
external ID
field.




Organization ID
Lookup relationship


Start date
Date


End date
Date


Status

Drop-down

Predefined values: Active, Canceled, Draft,
Expired




Subscription type

Drop-down

Predefined values: Trial, Standard, Enterprise,
Starter, Monthly, Yearly




Contract term
Integer


Description
Multi-line






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