Creating object triggers to update records and send notifications

Location: Admin Center > Objects and rules > Business rules >
Triggers


Object triggers are business rules that run based on custom
object record events and automatically perform actions when specified conditions are
met. All triggers in Zendesk are composed of two parts: conditions and
actions. Conditions are the qualifications needed for the trigger to fire,
and actions are performed when those qualifications are met.
Before creating and using object triggers, review the requirements and limitations.
To create an object trigger

In Admin Center, click
Objects and rules in the sidebar, then select Business rules >
Triggers.
Click the Objects tab at the top of the page, then click Create
trigger.
Enter a Name for your trigger.
(Optional) Enter a Description for your trigger. You can provide details
about what the trigger does. You'll be able to search for triggers based on
description.

Select the Trigger object. This can't be changed after the trigger is
saved.

Click Add condition to set up the trigger to meet All or Any
conditions.
Select a Category, Operator, and Value for each condition you
add. The field operator determines the relationship between the condition and
the value. For example, if you select the field operator "Is", your condition
will need to be equal to the value. See Building object trigger condition
statements.

Click Add action to set the actions that occur when trigger conditions are
met.
Select an Action and specify a Value for each action you add. See
Building object trigger action
statements.
Click Create and set the trigger to Active or Inactive. If
you need to modify an object trigger after you create it or adjust the order of
your object triggers, see Managing object triggers.




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