Creating object triggers to update records and send notifications

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<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Objects and rules &gt; Business rules &gt;
Triggers</span>
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<p class="p"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6294230624410" target="_blank">Object triggers</a> are business rules that run based on custom
object record events and automatically perform actions when specified conditions are
met. All triggers in Zendesk are composed of two parts: <em class="ph i">conditions</em> and
<em class="ph i">actions</em>. Conditions are the qualifications needed for the trigger to fire,
and actions are performed when those qualifications are met.</p>
<p class="p">Before creating and using object triggers, review the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6294230624410#topic_fw4_q1t_mbc" target="_blank">requirements and limitations</a>.</p>
<p class="p"><strong class="ph b">To create an object trigger</strong></p>
<ol class="ol" id="topic_ndw_zmk_mbc__ol_hyv_g3b_fzb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ndw_zmk_mbc__d7e1248" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Objects</strong> tab at the top of the page, then click <strong class="ph b">Create
trigger</strong>.</li>
<li class="li">Enter a <strong class="ph b">Name</strong> for your trigger.</li>
<li class="li">(Optional) Enter a <strong class="ph b">Description</strong> for your trigger.<p class="p">You can provide details
about what the trigger does. You'll be able to search for triggers based on
description.</p>
</li>
<li class="li">Select the <strong class="ph b">Trigger object</strong>.<p class="p">This can't be changed after the trigger is
saved.</p>
</li>
<li class="li">Click <strong class="ph b">Add condition</strong> to set up the trigger to meet <strong class="ph b">All</strong> or <strong class="ph b">Any</strong>
conditions.</li>
<li class="li">Select a <strong class="ph b">Category</strong>, <strong class="ph b">Operator</strong>, and <strong class="ph b">Value</strong> for each condition you
add.<p class="p">The field operator determines the relationship between the condition and
the value. For example, if you select the field operator "Is", your condition
will need to be equal to the value. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7313293784218#topic_ey3_bbb_fzb" target="_blank">Building object trigger condition
statements</a>.</p>
</li>
<li class="li">Click <strong class="ph b">Add action</strong> to set the actions that occur when trigger conditions are
met.</li>
<li class="li">Select an <strong class="ph b">Action</strong> and specify a <strong class="ph b">Value</strong> for each action you add. See
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7313293784218#topic_rzv_bbb_fzb" target="_blank">Building object trigger action
statements</a>.</li>
<li class="li">Click <strong class="ph b">Create</strong> and set the trigger to <strong class="ph b">Active</strong> or <strong class="ph b">Inactive</strong>.<p class="p">If
you need to modify an object trigger after you create it or adjust the order of
your object triggers, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7313294079130" target="_blank">Managing object triggers</a>.</p>
</li>
</ol>
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