Managing object triggers

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<p id="docs-hc-snippet" style="display: none;">Admin Center &gt; Objects and rules &gt; Business rules &gt; Triggers</p>
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<p class="p"><span class="ph">Admin Center &gt; Objects and rules &gt; Business rules &gt;
Triggers</span></p>
<p class="p">After you <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7313293890970" target="_blank">create an object trigger</a>, you might need to
change its order or otherwise modify it.</p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_hb5_bnk_mbc__ul_rtd_ymt_mbc">
<li class="li"><a class="xref" href="#topic_fph_dpb_fzb">Ordering object triggers</a></li>
<li class="li"><a class="xref" href="#topic_w3n_vlb_fzb">Editing object triggers</a></li>
<li class="li"><a class="xref" href="#topic_fhz_l4b_fzb">Cloning object triggers</a></li>
<li class="li"><a class="xref" href="#topic_fdp_xlb_fzb">Activating and deactivating object triggers</a></li>
<li class="li"><a class="xref" href="#topic_hzm_gmb_fzb">Deleting object triggers</a></li>
<li class="li"><a class="xref" href="#topic_npx_hct_mbc">Viewing an object trigger's revision history</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_fph_dpb_fzb">
<h2 class="title topictitle2" id="ariaid-title2">Ordering object triggers</h2>
<div class="body">
<p class="p">The Object triggers list is organized by object. Each object that has at least one
trigger is ordered alphabetically, with the object's triggers below it. Whenever a
record is created or updated for an object with triggers, the object triggers are
all evaluated and then all actions happen at once. That means the first object
trigger's actions can't influence whether the record satisfies the conditions for
subsequent object triggers in the list.</p>
<p class="p">Object triggers can be reordered, but only relative to other triggers for that same
object. Object triggers can't be moved or reordered across objects.</p>
<div class="p">
<strong class="ph b">To reorder object triggers</strong><ol class="ol" id="topic_fph_dpb_fzb__ol_dtf_5pb_fzb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_fph_dpb_fzb__d8e1766" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Objects</strong> tab at the top of the page.</li>
<li class="li">Click <strong class="ph b">Edit order</strong>.</li>
<li class="li">Select the <strong class="ph b">Trigger object</strong> for which you'd like to reorder the
triggers.</li>
<li class="li">Drag and drop the triggers into the desired order. </li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_w3n_vlb_fzb">
<h2 class="title topictitle2" id="ariaid-title3">Editing object triggers</h2>
<div class="body">
<p class="p">Everything except the trigger object value can be edited after an object trigger is
created.</p>
<p class="p"><strong class="ph b">To edit an object trigger</strong></p>
<ol class="ol" id="topic_w3n_vlb_fzb__ol_dxd_4lb_fzb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_w3n_vlb_fzb__d8e1766" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Objects</strong> tab.</li>
<li class="li">Click the name of the object trigger you want to edit.</li>
<li class="li">Modify the name, description, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7313293784218#topic_ey3_bbb_fzb" target="_blank">conditions</a>, and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7313293784218#topic_rzv_bbb_fzb" target="_blank">actions</a> as needed.</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_fhz_l4b_fzb">
<h2 class="title topictitle2" id="ariaid-title4">Cloning object triggers</h2>
<div class="body">
<p class="p">Sometimes you want to create a new trigger that is <em class="ph i">almost</em> identical to an
existing trigger, but adjusted slightly. In this case, you can clone the existing
trigger.</p>
<p class="p"><strong class="ph b">To clone an object trigger</strong></p>
<ol class="ol" id="topic_fhz_l4b_fzb__ol_u2j_q4b_fzb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_fhz_l4b_fzb__d8e1766" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Objects</strong> tab.</li>
<li class="li">Click the name of the object trigger you want to clone.</li>
<li class="li">Click <strong class="ph b">Actions</strong> and select <strong class="ph b">Clone</strong>.<p class="p">A copy of the trigger is opened
to edit.</p>
</li>
<li class="li">Adjust the cloned object trigger as needed, then click <strong class="ph b">Create</strong> and set the
trigger to <strong class="ph b">Active</strong> or <strong class="ph b">Inactive</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_fdp_xlb_fzb">
<h2 class="title topictitle2" id="ariaid-title5">Activating and deactivating object triggers</h2>
<div class="body">
<p class="p">When you create an object trigger, you can decide whether to save it as active or
inactive. After it's activated, you may decide you no longer need the trigger. In
that case, you can either delete it or deactivate it. <a class="xref" href="#topic_hzm_gmb_fzb">Deleting</a> a trigger means that
it's gone and can't be retrieved. If you may want to use a trigger again in the
future but don't currently need it, you can deactivate it. Deactivated triggers are
found by selecting <strong class="ph b">Inactive</strong> from the <strong class="ph b">Status</strong> drop-down at the top of
the trigger list, and can be reactivated if needed. If you reactivate a trigger, it
won't retroactively run on object records that were previously created or
updated.</p>
<p class="p"><strong class="ph b">To deactivate an object trigger</strong></p>
<ol class="ol" id="topic_fdp_xlb_fzb__ol_kbr_y4b_fzb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_fdp_xlb_fzb__d8e1766" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Objects</strong> tab.</li>
<li class="li">Click the name of the object trigger you want to deactivate.</li>
<li class="li">Click <strong class="ph b">Actions</strong> and select <strong class="ph b">Deactivate</strong>.</li>
<li class="li">In the confirmation dialog, click <strong class="ph b">Deactivate</strong>.</li>
</ol>
<div class="p">
<strong class="ph b">To deactivate multiple object triggers at once</strong><ol class="ol" id="topic_fdp_xlb_fzb__ol_km2_hkt_mbc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_fdp_xlb_fzb__d8e1766" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Objects</strong> tab.</li>
<li class="li">Check the box next to each trigger you want to deactivate and then click
<strong class="ph b">Deactivate</strong> at the bottom of the page.</li>
<li class="li">In the confirmation dialog, click <strong class="ph b">Deactivate</strong>.</li>
</ol>
</div>
<div class="p">
<strong class="ph b">To activate an object trigger</strong><ol class="ol" id="topic_fdp_xlb_fzb__ol_ikg_n3t_mbc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_fdp_xlb_fzb__d8e1766" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Objects</strong> tab.</li>
<li class="li">Click the name of the object trigger you want to deactivate.</li>
<li class="li">Click <strong class="ph b">Actions</strong> and select <strong class="ph b">Activate</strong>. </li>
</ol>
</div>
<div class="p">
<strong class="ph b">To activate multiple object triggers at once</strong><ol class="ol" id="topic_fdp_xlb_fzb__ol_bfp_lkt_mbc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_fdp_xlb_fzb__d8e1766" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Objects</strong> tab.</li>
<li class="li">Check the box next to each trigger you want to activate and then click
<strong class="ph b">Activate</strong> at the bottom of the page.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_hzm_gmb_fzb">
<h2 class="title topictitle2" id="ariaid-title6">Deleting object triggers</h2>
<div class="body">
<p class="p">If you decide that you no longer need a trigger, you can either delete it or
deactivate it. Deleting a trigger means that it's gone and can't be retrieved. If
you decide to permanently delete a trigger, you must first <a class="xref" href="#topic_fdp_xlb_fzb">deactivate</a> it.</p>
<div class="note note">
<span class="notetitle">Note:</span> If you delete a custom object, all of the object triggers for that object are also
deleted, regardless of whether they're active or inactive.</div>
<p class="p"><strong class="ph b">To delete an object trigger</strong></p>
<ol class="ol" id="topic_hzm_gmb_fzb__ol_ptr_hmb_fzb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_hzm_gmb_fzb__d8e1766" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Objects</strong> tab.</li>
<li class="li">Filter the list to view <strong class="ph b">Inactive</strong> object triggers.</li>
<li class="li">Find the object trigger you want to delete, click the options menu icon (<img class="image" id="topic_hzm_gmb_fzb__image_ts1_tzb_fzb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/support_trigger_options.png">) and select <strong class="ph b">Delete</strong>.<p class="p">If you're already
viewing an inactive object trigger, click <strong class="ph b">Actions</strong> and select
<strong class="ph b">Delete</strong>.</p>
</li>
<li class="li">In the confirmation dialog, click <strong class="ph b">Delete trigger</strong>.</li>
</ol>
<div class="p">
<strong class="ph b">To delete multiple object triggers at once</strong><ol class="ol" id="topic_hzm_gmb_fzb__ol_syr_qkt_mbc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_hzm_gmb_fzb__d8e1766" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Objects</strong> tab.</li>
<li class="li">Filter the list to view <strong class="ph b">Inactive</strong> object triggers.</li>
<li class="li">Check the box next to each trigger you want to delete and then click
<strong class="ph b">Delete</strong> at the bottom of the page.</li>
<li class="li">In the confirmation dialog, click <strong class="ph b">Delete</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_npx_hct_mbc">
<h2 class="title topictitle2" id="ariaid-title7">Viewing an object trigger's revision history</h2>
<div class="body">
<div class="p">Changes you make to an object trigger can be viewed in the trigger revision history.
The revision history displays:<ul class="ul" id="topic_npx_hct_mbc__ul_itf_mht_mbc">
<li class="li">The currently-viewed version's configuration</li>
<li class="li">Who made the changes</li>
<li class="li">When the change was made</li>
<li class="li">The change made to the trigger in the displayed revision (optional)</li>
</ul>
<div class="note note">
<span class="notetitle">Note:</span> Updating the order of your object triggers isn't reflected as a change in
the revision history. It is, however, reflected in the last updated
timestamp.</div>
</div>
<p class="p">An object trigger's revision history is visible to anyone with permission to manage
business rules.</p>
<div class="p">
<strong class="ph b">To view an object trigger's revision history</strong><ol class="ol" id="topic_npx_hct_mbc__ol_tyw_rht_mbc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_npx_hct_mbc__d8e1766" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Objects</strong> tab.</li>
<li class="li">Click the name of the object trigger you want to view, then click
<strong class="ph b">Revision history</strong> below the trigger title.</li>
<li class="li">On the trigger history page, you'll see all the available versions in a
panel on the right. Click the version you want to view.<p class="p"><img class="image" id="topic_npx_hct_mbc__image_r5z_b3t_mbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/trigger_rev_history_view.png" width="600"></p>
</li>
<li class="li">From here, you can:<ul class="ul" id="topic_npx_hct_mbc__ul_qxh_zht_mbc">
<li class="li">Toggle to show or hide the changes made to the selected version</li>
<li class="li">View the read-only configuration of the selected version</li>
<li class="li">Click another version to view</li>
<li class="li">Return to the edit page</li>
</ul>
</li>
</ol>
</div>
</div>
</div>
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