Salesforce errors: Unable to update PushTopic and Unable to read PushTopic

Issue symptoms

While attempting to sync data with the Zendesk for Salesforce integration, I’m seeing one of these error messages: Unable to update PushTopic or Unable to read PushTopic.

Resolutions steps

Set your profile permissions.

Use an allowed field type per sync filter criteria.

Check your Salesforce allotted push topics amount in push topic streaming allocations.

Verify how many push topics you are currently using.

Disconnect and reconnect the integration within a private browser window to ensure the correct user and session are being used.

In Zendesk, push topics are used only for the following data syncing:

Account > Organizations

Contacts/Leads > Users

Your Salesforce instance could be using push topics for other integrations other than Zendesk as well.

For more information, see these articles:

Setting up the Zendesk for Salesforce integration

Unable to create Salesforce PushTopic