How do I reduce the number of agent seats on my subscription?

<h2 id="reducing-agent-seats">Reduce the number of agent seats</h2><p>If you have an unused agent seat on your account, you can remove it from your subscription. You must be the <a href="https://support.zendesk.com/hc/en-us/articles/4408881860378-Who-is-the-owner-of-my-account-Video-" target="_blank" rel="noopener noreferrer">account owner</a> or billing admin to make these changes. To view the number of active seats on your account, visit the <a href="https://support.zendesk.com/hc/en-us/articles/4408843830938-About-the-Team-members-page" target="_blank" rel="noopener noreferrer">Team members page</a>.</p><div class="p"><div class="note warning">Warning: Before you remove agent seats from your account, ensure the seats are empty so you don't lose tickets or other data. For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/4408888690842-Downgrading-and-removing-an-agent" target="_blank" rel="noopener noreferrer">Downgrading and removing an agent</a>.</div></div><p>Customers with Zendesk sales-assisted or managed accounts may need to <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">contact their account representative</a> to make this change instead.</p><p>To make this change as a self-service customer:</p><ol>
<li data-list-item-id="eb825ff1ac958a5e1a2e34dbb7212fa19">If all seats are currently used, <a href="https://support.zendesk.com/hc/en-us/articles/4408888690842-Downgrading-and-removing-an-agent" target="_blank" rel="noopener noreferrer">downgrade some of your agents to end users</a> first</li>
<li data-list-item-id="e55a6de95f52635581ca9d35f39c98ffe">Then, go to <strong>Admin Center</strong> &gt; <strong>Account</strong> &gt; <strong>Billing</strong> &gt; <strong>Subscription</strong> &gt; <strong>Manage</strong>
</li>
<li data-list-item-id="e10407982e8ec2a8e729dc89264c86b47">Use the <strong>Seats</strong> field to update the number of agent seats you need and reduce or add seats <br><img src="https://support.zendesk.com/hc/article_attachments/11010435894042" alt="Reduce agent seats" width="500px" height="110">
</li>
</ol><p>These changes won't go into effect until your next billing cycle. For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/4408845615386-Why-did-my-subscription-change-not-go-into-effect-immediately-" target="_blank" rel="noopener noreferrer">Why did my subscription change not go into effect immediately?</a></p><!-- AI knowledge DO NOT DELETE -->
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<h2 id="h_01M1C3QFB7W3WWXQ5BV7WNRB2B">
How do I reduce agent seats? How do I remove unused agent licenses
from my subscription?
</h2>
<p>To reduce agent seats on a self-service account:</p>
<ol>
<li>
Downgrade agents to end users if all seats are currently used.
</li>
<li>
Go to <strong>Admin Center</strong> &gt; <strong>Account</strong>
&gt; <strong>Billing</strong> &gt; <strong>Subscription</strong>
&gt; <strong>Manage</strong>.
</li>
<li>
Update the number in the <strong>Seats</strong> field to adjust
your seat count.
</li>
</ol>
<p>
If you have a sales-assisted or managed account, contact your Zendesk
account representative to make this change.
</p>
<h2 id="h_01M1C3QFB8PECX6CYR1J207D82">
Who can reduce agent seats? What permissions do I need to change
seat counts?
</h2>
<p>
You must be the account owner or billing admin to remove agent seats
from your account subscription.
</p>
<h2 id="h_01M1C3QFB8KTCPH0K8JKRC3XEZ">
What should I do before removing an agent seat? How do I prevent
ticket loss when reducing agent seats?
</h2>
<p>
Ensure agent seats are empty before removing them to prevent losing
tickets or other data. Downgrade active team members to end users
before reducing your seat count.
</p>
<h2 id="h_01M1C3QFB9PXVSSW3KPXYBC5KJ">
When do seat reduction changes take effect? Why did my subscription
change not update immediately?
</h2>
<p>
Subscription seat changes do not take effect immediately. Seat reduction
changes go into effect at your next billing cycle.
</p>
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