Workflow: Automatically assign a ticket to the first responding agent

When an agent updates the ticket through an email, the Auto-assign to the first email responding agent trigger assigns tickets to that agent.

To automatically assign a ticket to the first agent who responds from the ticket interface, follow these steps:

How to assign tickets to the first responding agent

To automatically assign a ticket:

Create a new trigger

Add these conditions under Meet ALL of the following conditions: Object > Ticket > Ticket | Is | Updated, Object > Ticket > Assignee | Is | -, and Object > Ticket > Comment | Is | Present, and requester can see the comment

Add the action Object > Ticket > Assignee | Object > Ticket > (current user)

Click Create trigger

For more information about triggers, see About triggers and how they work.