What happens when an Answer Bot trial expires?

Question

What happens when an Answer Bot trial expires? Will I need to update my Answer Bot triggers? Will I lose all of my Answer Bot configurations if I want to purchase the Answer Bot add-on later?

Answer

When an Answer Bot trial ends, your triggers and configurations will not automatically be updated. However, without an active Answer Bot subscription, no articles will be suggested, even when the trigger fires as normal. This is also true when you use all of your Answer Bot resolutions in a given billing cycle.

This means that your business rules won't be affected by a lapse in your Answer Bot subscription. If you do not plan to move forward with an Answer Bot subscription, as a best practice, you'll want to manually update your triggers to remove Answer Bot actions.

This functionality is part of AI agents. Usage is measured by automated resolutions.