How do I reduce the number of agent seats on my subscription?

Reducing the number of agent seats

If you have an unused agent seat on your account, you can remove it from your subscription. You must be the account owner to make these changes. To view the number of active seats on your account, visit the Team members page.

Warning: Before you remove agent seats from your account, ensure the seats are empty so you do not lose tickets or other data. For more information, see Best practices for removing agents.

Customers with Zendesk sales-assisted or managed accounts may need to contact their account representative to make this change.

To make this change as a self-service customer:

Follow the instructions to purchase agent seats

Update the number of agent seats you need in the Seats field. You can reduce or add seats.

These changes won't go into effect until your next billing cycle. For more information, see Why did my subscription change not go into effect immediately?