Why am I receiving emails stating that "Zendesk sign-in detected from a new device"?

Question

Why am I receiving emails that say Zendesk sign-in detected from a new device?

Answer

This email is sent when Zendesk detects a change in IP address. As IP addresses are not static, this message can be triggered even if you do not change physical locations.

To disable this email notification:

Click your profile image on the upper-right side of the page, then click the View Profile Page option.

In your user profile, click Security Settings > Email notifications > Toggle off.

For more information, see the article: Checking devices and applications that accessed your account.

The time zone used on this email notification is the time zone of your account. For more information, see the article: Configuring Zendesk Support for your locale and language.