How do I disable all emails sent to agents?

How do I turn off email notifications for agents?

Triggers control email notifications for ticket updates. To deactivate email notifications to agents, deactivate the triggers that contain the Notify by > User email | Object | Ticket > (assignee) or the Notify by > Group email action.

To deactivate the four default triggers that contain these conditions:

Notify assignee of comment update

Notify assignee of assignment

Notify assignee of reopened ticket

Notify all agents of received request

For more information about each default trigger and its function, see About the Support default triggers.

Warning: Don't deactivate default triggers with the Notify by > User email | Ticket > (requester) action. This prevents email updates to customers.