Why am I not receiving scheduled dashboard emails?

Question I have scheduled a dashboard to be sent every week but my users are not receiving my Analytics email. What can I do? Answer If you did not receive the scheduled dashboard email
Verify your role in your profile, scheduled dashboard deliveries are unavailable to the light agent role
Automatic emails might get stuck in filters of their recipients. Check the spam folder of your inbox and ask your system administrator if your company blocked the Zendesk third-party email. Try changing the email address in your profile, if you can't receive emails.
In your dashboard, click Deliver and verify that the frequency is the one you intended.

If after verification, you are still unable to solve your issue, contact Zendesk customer support. For more information on scheduling dashboard emails, see the article: Scheduling dashboard deliveries.
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Why am I not receiving scheduled dashboard emails? Why are my users or customers not receiving my Analytics or reporting email? How do I fix missing scheduled dashboard deliveries? What can I do if dashboard emails get stuck or blocked?
Automatic emails might get stuck in filters of their recipients. Check the spam folder of your inbox and ask your system administrator if your company blocked the Zendesk third-party email.

Can a Light Agent or read-only agent receive scheduled dashboard deliveries? Why is the scheduled dashboard delivery unavailable to my role or permissions? Can a viewer receive Analytics or reporting emails?
Verify your role or access level in your profile. Scheduled dashboard deliveries are unavailable to the light agent or read-only agent role.

How do I verify the frequency of my scheduled dashboard delivery? Where do I check scheduled dashboard emails? How do I manage reporting or Analytics delivery settings?
In your dashboard or inbox, click Deliver and verify that the frequency is the one you intended.

