Why does auto assist activity appear lower in Explore than expected?

Explore reports auto assist activity based on agent interaction with auto assist suggestions, not every time auto assist triggers or generates content.

A ticket is included in the current auto assist reporting only when an agent interacts with a suggestion, for example, when an agent performs one of these tasks:

Accepts it

Edits it

Dismisses it

If auto assist generates a suggestion but the agent does not interact with it, that activity is not included in the available Copilot auto assist dataset.

This also means some tickets do not appear in reporting even though auto assist was active on the ticket, for example:

A suggestion was still being generated and auto assist was turned off before the suggestion was available

A suggestion was generated, but it did not contain any actionable content for the agent to interact with

A suggestion was generated, but the agent did not use or respond to it

Because of this, auto assist metrics in Explore can be lower than counts from ticket searches or other reports with the agent_copilot_enabled ticket tag. Those sources can show where auto assist is turned on, triggered, or generated a suggestion, while Explore reflects only suggestions that result in recorded agent interaction.

The current auto assist reporting is a measure of agent interaction with auto assist suggestions, rather than a complete count of every auto assist trigger, generated suggestion, or ticket where a procedure applies.