The Zendesk account owner or admin doesn't have access to WFM

Issue symptoms

My Zendesk account owner or admin doesn't have access to Workforce Management (WFM). The access to WFM is constantly removed. A team member confirmed their user account is active and they're part of the correct group, but they still don't have access. Did I miss a relevant step?

Resolution steps

To resolve access issues:

If you're using an allow list to control access to your WFM account, verify that the email address in the Zendesk account owner or admin profile is on the allow list.

If you're using a block list to restrict access to your WFM account, make sure the same email address is not on the block list.