How can I disable or enable attachments in messaging?

Question

I don't want my customers or end users to be able to upload attachments and files into the AI agent. How can I disable or enable attachments in messaging? Can I turn off attachments?

Answer

Yes, you can control whether the attachment button appears in the composer from Admin Center.

To turn on or turn off attachments in messaging:

In Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging

Click your Android channel

Click the Style tab and scroll to the bottom

Select the Allow customers to upload attachments option to turn it on, or uncheck it to turn it off

Click Save

This setting immediately affects the visibility of the attachment button for your users.

See these articles for more information:

Allowing attachments in tickets

Configuring the widget frame

Supported file types for messaging attachments