Can I remove the subject and description fields from the request form?

Question

Can I hide or remove the subject and description fields on the submit a request form in the help center?

Answer

You can hide the Subject from the request form. However, you can't hide the Description field.

To hide the subject field from the request form:

In Admin Center, go to Objects and rules > Tickets > Fields

Open the Subject field

Under Permissions, select Customers can view

Select Save

Customers won't see the subject field in the request form, but they can see it in the customer portal.

When you use the Customers can view permission, the ticket description becomes the ticket subject.