My numeric and decimal custom ticket fields are missing in Analytics

Issue symptoms

My numeric and decimal custom ticket fields don't appear in Analytics.

Resolution steps

The data for these field types populates under Metrics within a report. Analytics calculates these numeric values similarly to system metrics.

For a full list of custom field types and their object types in Analytics, see Report with custom fields.

Alternatively, to convert these field types into attributes, see the Explore recipe, How to convert between metrics and attributes.