Error while creating macro

Issue symptoms

When I try to create a new macro, the action fails and I receive the error Request failed with status code 403, even if I have the admin or agent role with macro management permissions.

Resolution steps

You may reach the macro limit on your account. The system limits accounts to 5,000 shared macros. To resolve this error: Request failed with status code 403:

Verify the amount of shared macros in your account

Review your macro list. Active and inactive macros count toward the limit

Delete unused macros or macros that you do not need

Retry macro creation

For more information, see: Macros resources.