I get email delivery failures for jira.zendesk-integrations.com

Question

I get email delivery failures for jira_integration_XXXXXX@jira.zendesk-integrations.com. How do I stop this?

Answer

This email address is not set up to receive email. If you set a dedicated integration user for your Jira integration, Zendesk creates a verified admin user in your account with an email address (jira_integration_XXXXXX@jira.zendesk-integrations.com). This address is not a valid inbox. Messages sent to it cause email delivery failures.

To avoid email delivery failures:

Look for business rules (triggers or automations) that send agent email notifications and ensure the dedicated Jira admin user does not receive those notifications

Remove this user from groups that receive email notifications

For more information about the Jira integration, see Jira integration resources.