Workflow: Create a view of checked or unchecked ticket fields

In this tutorial, you'll learn how to use Zendesk Support to create a view of your tickets based on a checked ticket field.

The workflow includes the steps below:

Step 1: Add a tag in the settings of your ticket field

Step 2: Generate ticket data with the checked field

Step 3: Create your view from that tag

You can add custom fields with a checkbox type to views if they possess a tag. For this reason, follow the steps below:

Step 1: Add a tag in the settings of your ticket field

To edit your custom field:

Access the edit page of your ticket field

Under Field option > Tag (optional) enter a tag of your choice, for example tag_field_name

If a tag name already appears, move to step 2

Click Save

Access the edit page of your ticket form to verify that your field already appears

If you see the ticket field under Available ticket fields, click + next to its name > Save

Step 2: Generate ticket data with the checked field

To generate ticket data with that field:

Create or edit a customer ticket

Select the ticket field from step 1

Click Submit as to save your changes

Step 3: Create your view from that tag

To create a view of tickets with that checkbox:

Create a view

Under Conditions, click Add condition

Enter the name of your ticket field, select Is > then Checked or Unchecked

Below Formatting options and Columns, click Add column > enter the name of your ticket field > select it

Drag that field to the top of your column list

Click Save

In Support, open your views. The view appears on the left.

If the wrong tickets appear, compare them and adjust your view conditions