Where can I preview my support request forms?

Question

How can I preview the ticket form my customers need to fill out before they contact us?

Answer

There are several ways you can preview your ticket form:

To see your ticket form setup, access the ticket form settings in Admin Center. Only ticket fields that are Editable for end users appear in the request form.

An admin can assume the credentials of an end user to view and use Support as that user. This allows you to visualize what your customers see when they create a ticket with your request form.

Zendesk Knowledge allows you to preview the changes you make to your theme. For more information, see Previewing your help center theme.