Can I use my own company's phone number for Voice (formerly Talk) or Sales?

Question

Can I transfer my phone number to use it with Zendesk Voice (formerly Talk) or Zendesk Sales?

Answer

Yes, you can port your number into either Voice (formerly Talk) or Sales if you have a paid subscription. You can't port numbers on Talk trial accounts.

Prerequisites

To transfer an external phone number to your Zendesk account, the account owner must initiate a port request. Consider these points when you decide to port your number:

The phone provider for Zendesk, Twilio, can port most US domestic local numbers, toll-free numbers, and some numbers in Canada. If you provide phone support outside of the US or Canada, you can purchase international phone numbers for more than 40 countries. Find price and availability details here.

Toll-free numbers have more restrictions than local numbers and take more time to port. Learn more about toll-free ports in Twilio’s help center.

You can't use the same phone number for both Voice (formerly Talk) and Sales accounts. These must be separate phone numbers.

For more information about the port process, see:

Port numbers into Zendesk Voice (formerly Talk)

Port a number to Sales Voice

After you initiate a port request, you receive notification whether the request is approved. You also receive the date when the number transfers to your account. You can continue to use the number through your external carrier until the transfer completes.