I'm unable to edit the ticket subject

Issue symptoms

I try to edit the ticket subject field, but the edit doesn't appear in the ticket events or the ticket subject.

Resolution steps

This issue occurs because of two primary reasons:

The subject ticket field isn't active

The field isn't set up to be editable by end users

If either of these isn't set up properly, make the corresponding change to ensure that the field is active and editable for end users.

For more information on how to make this change, see Editing and managing your ticket fields.