Can I use third-party text-to-speech providers in Contact Center flows?

Question

Can I use text-to-speech (TTS) providers, such as Deepgram or ElevenLabs, in my Contact Center flows?

Answer

Yes, these are standard options in Amazon Connect, in addition to Amazon Polly. Each option has its own pricing, refer to each vendor for more details.

You'll need an API key from the third-party TTS provider that you store in AWS Secrets Manager. You use a Set voice block to configure the provider, model, and voice values, as well as the ARN of the provider secret.

For detailed instructions, see Configure third-party text-to-speech (TTS) providers from Amazon's admin guide.