Zendesk QA error: Something went wrong (500)

<h2 id="h_01HYBAYR3VJ6P4FCNVT2JZ5YYZ">Issue symptoms</h2><p>When I edit or save a review, I get an error: <strong>Something went wrong (500) </strong>or<strong> Invalid assignment review request: invalid conversation for assignment.</strong><br><strong><img class="wysiwyg-image-resized" style="aspect-ratio: 1240/478; width: 42.16%;" src="https://support.zendesk.com/hc/article_attachments/10997029873946" alt="Something went wrong prompt" width="1240" height="478"></strong></p><h2 id="h_01HYBAYR3VWVM2A947JCEFE60S">Resolution steps</h2><p>To resolve these error messages:</p><ol>
<li data-list-item-id="eac9e3f85191d49b1b3f5ad760ce67de1">Update your browser and clear your cache a cookies, or try a different browser to see if the issue persists.</li>
<li data-list-item-id="e43627a188061f3f6c25bb302e63ea87b">If possible, submit a review for a different conversation to see if the error is specific to one review.</li>
<li data-list-item-id="ea033fa47d19e095c508e7d5851322054">Follow the steps in: <a href="https://support.zendesk.com/hc/en-us/articles/7043669307418-Using-Zendesk-QA-as-a-reviewer#:~:text=want%20to%20view.-,Grading%20conversations,-You%20can%20provide" target="_blank" rel="noopener noreferrer">Using Zendesk QA as a reviewer</a>.</li>
<li data-list-item-id="efb2cb760bd15710f42824becec5c9682">If you change a <a href="https://support.zendesk.com/hc/en-us/articles/7043712922522-About-rating-categories-for-scorecards" target="_blank" rel="noopener noreferrer">QA category</a> after you submit the review, you can't edit that review. In that case, <a href="https://support.zendesk.com/hc/en-us/articles/7043759280538-How-can-I-edit-or-delete-a-review" target="_blank" rel="noopener noreferrer">delete the review</a> and recreate it.</li>
<li data-list-item-id="e08107a3f7fe49005055d1254d784cddc">If this message appears: <strong>Max message size limit exceeded</strong>, divide the information into two sections.</li>
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<p>If the issue persists, click: <strong>Copy helpful information</strong>. I <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-customer-support" target="_blank" rel="noopener noreferrer">Contact Zendesk Customer Support</a> for further help.</p>
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<summary>THIS SECTION IS AI CONTENT. DON'T EDIT OR DELETE.</summary>

<h2 id="h_01KX5YSZBMBCB0PSV8XA8JDXCS">Why do I get a "Something went wrong (500)" error when I edit or save a review? Why do I see an "Invalid assignment review request: invalid conversation for assignment" message when I edit or save a review? How do I fix Zendesk QA assignment review errors?</h2>
<p>To resolve these error messages, update your browser and clear your cache and cookies, or try a different browser to see if the issue persists. If possible, submit a review for a different conversation to check if the error is specific to one review. You can also follow the steps in: Using Zendesk QA as a reviewer. If the issue persists, click <strong>Copy helpful information</strong> and contact Zendesk Customer Support for further help.</p>

<h2 id="h_01KX5YSZBMADQNKEHBDGQME8T2">Can I edit a QA category after I submit a review? Can you change a QA category after a review is submitted?</h2>
<p>No. If you change a QA category after you submit the review, you cannot edit that review. In that case, delete the review and recreate it.</p>

<h2 id="h_01KX5YSZBMJT14235GZHRW7JJG">What should I do if a "Max message size limit exceeded" error message appears in Zendesk QA? How do I fix the maximum message size limit error?</h2>
<p>If this message appears: "Max message size limit exceeded", divide the information into two sections.</p>

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