If I log out of my SSO network, am I automatically logged out of Zendesk products too?

Question

If I log out of my single sign-on (SSO) network, will that also log me out of my Zendesk sessions?

Answer

Active sessions with Zendesk products don't end when you sign out of your SSO network. To sign out, click your profile icon in the upper-right corner of the header, then manually select Sign out. This signs you out across all Zendesk products.

Users who access Zendesk through SSO are automatically signed out after 8 hours of inactivity. A session remains active as long as the user doesn't log out or clear their cache and cookies.

For more information, see Understanding your Zendesk session time.