Technical errors in AI agents (Ultimate)

Issue symptoms

I'm getting a technical error message related to characters or mixed buttons and links in AI agents (Ultimate).

Resolution steps

Check if your internet connection is stable. Next, verify that the button lengths do not exceed 20 character limit. Ensure that the bot responses do not contain buttons mixed with external links.

To verify which button causes the error message

Go to Conversation Logs in the left side menu

Go to the conversation that results in the error message

Go to the bot message before the error message

Click the Settings icon of the bot message

A reply overview opens, navigate from it to the dialogue that causes the error message

Check the character length of the buttons and adjust to no more than 20 character per button

Check the type of the button and change them all to be either buttons or external link buttons

Click Save before you exit the dialogue