Question

Why is there a 5-second wait time between my voice greetings?

Answer

A 5-second delay is expected if one of the following functions is enabled in voice settings:

IVR

Callback

Call recording consent

Voicemail

If you'd like to avoid a 5-second wait time after the Voicemail and Callback greetings, you can contact Zendesk Customer Support and ask to disable the delay for your account.