I can't access the Zendesk QA Chrome extension

<h2 id="h_01HYBAYR3VJ6P4FCNVT2JZ5YYZ">Issue symptoms</h2><p>When I try to access the Zendesk QA Chrome extension, I see a blank page.</p><h2 id="h_01HYBAYR3VWVM2A947JCEFE60S">Resolution steps</h2><p>You may have used a previous login method tied to a former Klaus account to sign in to the <a href="https://chromewebstore.google.com/detail/zendesk-qa/eienihkhapninadhneligjdemdpkakme" target="_blank" rel="noopener noreferrer">Zendesk QA Chrome extension</a>. Now, the extension may not load, show a blank page, or crash your browser.</p><p>To authenticate the extension again, follow these steps:</p><ul>
<li data-list-item-id="e45d05aa0a6cf1c5ed52679377a7b7d7b">Clear your browser’s cached data and cookies for <strong>All time</strong>
</li>
<li data-list-item-id="e2a81c72c71ce6551e030f880af3ef1d4">Restart the browser, then load the Zendesk QA extension again</li>
<li data-list-item-id="e54b7e2feaa5ac2aa7c063d392f1e44a5">Select <strong>Continue with Zendesk</strong>
</li>
<li data-list-item-id="ef0d989371d4fe1bf356fc10d66419662">Enter your Zendesk subdomain, then click <strong>Sign in</strong>
</li>
</ul><p>For more information about this extension, see this article: <a href="https://support.zendesk.com/hc/en-us/articles/7043747869210-Setting-up-and-using-the-Zendesk-QA-Chrome-browser-extension" target="_blank" rel="noopener noreferrer">Setting up and using the Zendesk QA Chrome browser extension</a>.</p><style>
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<h2 id="h_01KX5Y44FGM4MTTQQM1QP80CN1">Why do I see a blank page in the Zendesk QA Chrome extension? Why does the Zendesk QA Chrome extension show a blank page? Why does the Zendesk QA Chrome extension crash my browser? How do I fix the Zendesk QA Chrome extension blank page?</h2>
<p>You see a blank page or face browser crashes when you use a previous login method tied to a former Klaus account to sign in to the Zendesk QA Chrome extension. To authenticate the extension again, clear your browser's cached data and cookies for All time. Restart the browser, then load the Zendesk QA extension again. Select <strong>Continue with Zendesk</strong>, enter your Zendesk subdomain or brand, then click <strong>Sign in</strong>.</p>

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