How can I create bot responses to words such as hello and thanks?

Question

In messaging, I noticed my bot doesn't respond when customers write hello or thank you. How can I create responses?

Answer

To answer these questions, create an answer and match it to a new flow.

Create an answer flow for each option

For When to show this answer, add the keywords of your choice

Create the flow of your choice

Click Done > Publish AI agent

This article describes functionality available only to customers who had a drafted or published AI agent as of February 2, 2025. For information about equivalent functionality in the AI agents - Advanced add-on, see Building dialogues for AI agents - Advanced and About the Generative replies block in conversation flows for advanced AI agents.