I created a new custom field but it is missing in Explore

Issue symptoms

Not all my custom field options appear in my report. I created a new custom field, but I can't locate an attribute associated with the field in Explore.

Resolution steps

For a custom field to be accessible in reporting and analytics as an attribute or metric, the update must sync. This happens on an hourly or daily basis depending on the plan.

If field values change, you can report on tags as a workaround.

Don't delete the ticket field in the meantime, as its data is not recoverable. Deletion of a ticket field removes it from reports and dashboards.

For more information, see

Reporting with custom fields

How frequently does my Zendesk data sync with Explore?