Does shutting down my computer set my Talk status to offline?

Question

I shut down my computer after my shift but I still got missed calls when I opened Zendesk the next day. Does shutting down the computer automatically set the Talk status to offline?

Answer

If omnichannel routing isn't enabled and an agent shuts down their computer, their status in Talk won't automatically change to offline. They need to set their status manually.

If omnichannel routing is enabled and an agent closes their browser, their status will change to offline after a few minutes.

Note: Omnichannel routing is the default routing experience for all new and trial customers of Zendesk Suite created on or after December 11.

For more information, see this article: Best practices for Zendesk Talk.