Aircall for Sell error: Account blocked. Your voice and text account has been blocked

Issue symptoms

I have integrated the third-party Aircall for Sell app and can't make calls from Zendesk Sell. I see the error: Account blocked. Your voice and text account has been blocked.

Resolution steps

The error message is expected. You can't place calls through Zendesk Sell. Instead, place calls through the Aircall integration.

Use Aircall web or the Mac or Windows apps. Add the Aircall Dialer browser extension to click-to-call directly from Zendesk Sell.

Note: Zendesk does not support Aircall for Sell. For help, click Contact Us on their app page.