How many files can customers attach to a ticket?

Question

Is there a limit to how many files my customers can attach to a ticket through the email, web form and customer portal?

Answer

Email, web form, and customer portal use linked attachments, and as such, authenticated end-users can submit up to 500 attachment files and the size limitation for a single file is 50 MB, as described in this section: Attachment size limitations.

Note: You can restrict specific types of attachments with the Allowed file types feature. For more information, see Allowing attachments in tickets.

Unauthenticated end-users have a hard code limit of five attachments for each web form request as a spam prevention policy.

Note: Requests submitted anonymously may encounter attachment limitations.