I see a banner about linking my AI agent workspace to my Zendesk account. What do I need to do?

Question

In the AI agents workspace, I see a banner that says the following:

“Your AI agent workspace isn’t linked to your Zendesk account yet. This may cause issues when you’re ready to deploy.”

What does this mean, and what do I need to do?

Answer

If you see this banner, your AI agent workspace needs to be linked to your Zendesk account before you can successfully deploy an AI agent in your production environment.

If your workspace isn’t linked appropriately:

Your AI agents may not function correctly in production.

You may experience configuration or deployment issues with your AI agents.

Your AI agent workspace data may not sync with your Zendesk account.

What you need to do:

Contact Zendesk customer support.

Ask them to link your AI agent workspace with your Zendesk account.

Include the organization ID from your AI agents workspace.
See How to find your organization ID below.

After receiving your request, Zendesk will:

Link your workspace to your Zendesk account.

Ensure your AI agent workspace is ready for production deployment.

Most linking requests are completed within two weeks.

How to find your organization ID

Your organization ID acts as a container for all the AI agents associated with your account. You can find this ID on the Organization management page.

To find your organization ID

In the AI agents workspace, click Organization management in the sidebar, then select Organization management.

In your browser’s URL bar, find the 24-digit alphanumeric ID at the end of the URL.
For example, in the following URL, the organization ID is 123abc456def789ghi012jkl.