How can I link my AI agent with my customer orders?

Question

How can AI work with e-commerce websites like Shopify, Freshdesk, PrestaShop, and other e-commerce apps to handle customer service? I want an AI agent to answer all customer questions, manage the conversation, and provide order status details and updates.

Answer

AI agents can respond to general inquiries from the content of articles in your help center. The default feature looks for relevant information in your documentation to direct users to any matching article.

Warning: This article is provided for instructional purposes only. Zendesk doesn't support or guarantee code. Zendesk also can't provide support for third-party technologies such as application programming interface (API) or Shopify. Ensure that you follow best practices for coding security to secure your customer order data when you create any custom API requests.

To return order numbers and status updates for platforms like Shopify:

Develop a custom script that makes an API request using the Make API call step

Keep in mind that the API implementation steps differ if you purchased the AI agents - Advanced add-on, as it provides additional features that can simplify or modify the process

If you are part of the Custom Agents Early Access Program (EAP), you can also create a custom agent to take action on common processes and e-commerce workflows.