Why can't I find a handled points per hour metric?

Question

I can't find a handled points per hour metric. I only see solved points per hour. I need a solved points metric and a solved points per hour metric. How can I get these?

Answer

There isn't a handled points per hour metric. As an alternative, you can create an hourly report to show the handled points per hour. For all available metrics, see Zendesk WFM report and dashboard metrics overview.