Why aren't SLA badges or targets appearing?

<h2 id="h_01HQ60V8GMVJ220HRSCDZAD16G">Question</h2><p>I created SLA policies for my tickets, but I don't see an SLA badge or my SLA target. What is going wrong?</p><h2 id="h_01HQ60V8GMSPCV8C252HP1XR97">Answer</h2><p>There are several reasons why an SLA badge may not appear, which are related to <a href="https://support.zendesk.com/hc/en-us/articles/4408832852122" target="_blank" rel="noopener noreferrer">SLA targets</a> and ticket details. See some examples of the most common reasons below:</p><ul>
<li data-list-item-id="ed09ce196e0919bd3e7b1eaaee19d1b1d">Many SLA targets don't work on tickets where the agent is the requester</li>
<li data-list-item-id="e0862c3735a67ffddd93d4aa18009d350">The ticket doesn't have an active target applied or the ticket doesn't meet the SLA policy's conditions</li>
<li data-list-item-id="e794862ec69bfe61c9a268d067299b016">The ticket doesn't have a priority set. SLAs require that a ticket has a priority set to know what time to use for the countdown.</li>
<li data-list-item-id="e79a29fb09ec80699a631abd168b92823">The ticket response is a private comment. Private comments don't activate reply targets.</li>
<li data-list-item-id="e610a3d422285ded5f75ffea8c0a13308">The ticket met the SLA target before the SLA policy was applied, so the SLA target doesn't appear</li>
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<span class="notetitle">Note:</span> SLAs don't apply to tickets that are solved upon creation. The solved status satisfies SLAs and prevents policies to apply. For live chat, admins can set up <a href="https://support.zendesk.com/hc/en-us/articles/6670155267994-Turning-on-reply-time-SLAs-for-live-chat" target="_blank" rel="noopener noreferrer">First and Next reply time SLAs</a>.</div>
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<h2 id="h_01KXKPTPFWXCXEF1A4Z2NEVSJX">Why aren't SLA badges or targets appearing? Why is my due date or deadline missing from a ticket? Why can I not see the SLA target countdown?</h2>
<p>Your SLA badge or target does not appear for several reasons related to targets and ticket details:</p>
<p>- Many SLA targets do not work on tickets where the agent or support person is the requester or customer.</p>
<p>- The ticket does not have an active target applied or does not meet the conditions of the SLA policy.</p>
<p>- The ticket does not have a **Priority** set. SLAs require a **Priority** to determine the countdown time.</p>
<p>- The ticket response is a **Private comment** or internal note. Private comments do not activate reply targets.</p>
<p>- The ticket met the SLA target before the system applied the SLA policy.</p>
<p>Note that SLAs do not apply to tickets with a **Solved** ticket status upon creation because the solved state satisfies SLAs. For live chat, admins can set up **First reply time** and **Next reply time** SLAs.</p>
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