Why can't I create reports or dashboards in Zendesk Explore?

<h2 id="h_01HYBAYSYE6D5MS9R76RP14V1N">Question</h2><p>Why can't I create reports or dashboards in Explore?</p><h2 id="h_01HYBAYSYEBM197897FQ8P2KW9">Answer</h2><p>You might not be able to create reports or dashboards due to <a href="https://support.zendesk.com/hc/en-us/articles/4408823356186" target="_blank" rel="noopener noreferrer">plan limitations</a> or permission issues.</p><h3 id="h_01K07DH1KFKZ3C0B4Y5QPZZ68D">Plan limitations</h3><p>Zendesk Explore offers different plans with different features. Explore Lite is available with standalone Zendesk Support plans, such as Support Team, Support Professional, and Support Enterprise. Explore Lite agents can only access prebuilt dashboards created by Zendesk. Explore Lite plans don't permit users to create custom reports or dashboards.</p><p>If your current Explore plan is Explore Lite and you need advanced capabilities, consider an upgrade to your Explore plan.</p><p>See <a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-Checking-your-plan-type-or-add-ons" target="_blank" rel="noopener noreferrer">Check your plan type or add-ons</a>.</p><h3 id="h_01K07DH1KGKE97KH6QVBQ1T60S">Permission issues</h3><p>If you have the right subscription plan and still can't create custom reports and dashboards, it might be a user permission issue.</p><p>An admin can confirm if your user role includes the necessary permissions to build reports and dashboards.</p><p>See <a href="https://support.zendesk.com/hc/en-us/articles/4408836002970-Giving-users-access-to-Explore" target="_blank" rel="noopener noreferrer">Give users access to Explore</a>.</p><!-- AI knowledge DO NOT DELETE -->
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<h2 id="h_01KXKG50F8NV4JHKJCSV847Z9M">Why can't I create reports or dashboards in Explore? Can I build custom reporting or analytics dashboards? Why is the option to make custom reports unavailable in my help desk?</h2>
<p>You cannot create custom reports or dashboards if you have subscription plan limitations or user permission issues. Explore Lite plans do not permit you to create custom reports or dashboards. If you have the correct pricing tier but still cannot build reports, your user role might lack the necessary permissions.</p>

<h2 id="h_01KXKG50F89QPRVYVBQCH5WXGS">What features does Explore Lite offer for reporting and analytics? Can I customize dashboards on an Explore Lite pricing tier? What access do agents have on the Lite suite version?</h2>
<p>Explore Lite provides access only to prebuilt dashboards created by Zendesk. Explore Lite stands as the service level available with standalone Support plans, including Support Team, Support Professional, and Support Enterprise. This plan type does not let you build custom metrics, reports, or dashboards.</p>
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