When will my account be canceled if I don't pay for my subscription?

When is my account suspended if I don't pay for my subscription?

For credit card customers

The system suspends the account 22 days after the renewal date. Your Zendesk portal has limited functionality. The system cancels the account 29 days after the renewal date, and you can no longer access it.

If the account owner has access to the account, the owner can update the payment information.

If you can't access the account to update payment details, contact Zendesk Customer Support for further help.

For manual invoice customers

The system suspends the account when an invoice is 65 days past due. See how to prevent account suspension.

Tip: Try a higher plan for 30 days before purchase from the Subscription page.

Disclaimer: If the contract ends without renewal, the account deactivates on that date.