Can I recover or undo deleted conversation steps in AI agents for messaging (Legacy)?

Question

I deleted a large number of steps in my AI agent for messaging (Legacy). Is there a way to undo this?

Answer

Once you delete the bot steps, you can't recover them. When you remove a step, Zendesk shows you a warning box and notifies you that all subsequent steps will also be deleted.

It is strongly recommended that you copy these steps, as you cannot recover them after deletion.

Note: For customers on AI Agents - Advanced, a version history is maintained for each dialogue using the Dialogue Builder.

This article describes functionality available only to customers who had a drafted or published AI agent as of February 2, 2025. For information about equivalent functionality in the AI agents - Advanced add-on, see Building dialogues for AI agents - Advanced.