How do I verify that agents who receive “Zendesk Chat is not enabled for you” have the correct permissions?

<h2 id="h_01HM6W3QC2SKD786C0RBETA3S1">Question</h2><p>How do I ensure my agents have the correct permissions in live chat? Why do I get the message <strong>Zendesk Chat is not enabled for you</strong> when you launch the Chat dashboard? How do I sign in?<br><img src="https://support.zendesk.com/hc/article_attachments/11005629195290" alt="Chat not enabled for you" width="424" height="123"></p><h2 id="h_01HM6W3QC2ZKZ8EACCWW9ZVVK3">Answer</h2><p>This message appears when Chat is turned off for the agent's profile. An admin manages which agents access Chat through Admin Center. Contact your <a href="https://support.zendesk.com/hc/en-us/articles/6489966715546-How-can-I-locate-my-admin" target="_blank" rel="noopener noreferrer">team</a> if you aren't an admin.</p><p>To turn on Chat on your own profile:</p><ol>
<li data-list-item-id="e20cf853eb8f8f17cb4940c69fec629f4">From the Support dashboard, click your <strong>Avatar</strong> in the top-right corner and select <strong>View profile</strong><br><img src="https://support.zendesk.com/hc/article_attachments/11005629195674" alt="view profile" width="304" height="105">
</li>
<li data-list-item-id="e6abfc5421de8584f8c178ddf62343e3f">In the left panel, next to <strong>Role</strong>, click <strong>Manage in Admin Center</strong><br><img src="https://support.zendesk.com/hc/article_attachments/11005629195930" alt="manage admin center" width="275" height="112">
</li>
<li data-list-item-id="efd439ad481fd972183fc76951f723701">Click the checkbox under <strong>Access</strong> for <strong>Chat</strong>. Select <strong>Agent</strong> or <strong>Admin</strong> as needed.<br><img src="https://support.zendesk.com/hc/article_attachments/11005629196186" alt="access for chat" width="366" height="38">
</li>
<li data-list-item-id="e3871851fa80fa47053d21393074dedfe">Click <strong>Save</strong><br><img src="https://support.zendesk.com/hc/article_attachments/11005644566554" alt="save" width="185" height="80">
</li>
</ol><div class="note">Note: When the only Chat seat is turned off, another admin from Support needs to turn on Chat in your profile. If no other admin or license exists, contact <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> for further help.</div><p>To turn on Chat for another agent:</p><ol>
<li data-list-item-id="e31a940f2545a9cde1d4ff04ada0fa447">In <a href="https://support.zendesk.com/hc/en-us/articles/4581766374554-Using-Zendesk-Admin-Center" target="_blank" rel="noopener noreferrer">Admin Center</a>, click <br><img src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png" alt="People icon"> <strong>People</strong> in the sidebar, then select <strong>Team &gt; Team members</strong>
</li>
<li data-list-item-id="eed42233d77feffd78383500d70bd2a21">From the list, click the agent you want to update</li>
<li data-list-item-id="e5f3094edaf1eb314760de44009d26525">On the <strong>Roles and access</strong> tab of the agent's page, click <strong>Enabled</strong> next to <strong>Chat</strong>
</li>
<li data-list-item-id="e83ede22302e2ba0dec5286944f5d7701">Update the user's role to <strong>Agent</strong> or <strong>Admin</strong> as needed</li>
<li data-list-item-id="e7c9e4346397b47d91fbaf6b3f233201c">
<p>Click <strong>Save</strong> at the bottom of the page </p>
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<h2 id="h_01KXDMY9R398P432R88NQ0RZP0">
Why am I getting the message "Zendesk Chat is not enabled
for you" when launching the Chat dashboard? How can I sign
in? How do I verify that agents who receive "Zendesk Chat
is not enabled for you" have the correct permissions or access
level? How can I ensure my agents or my team have the correct
permissions in live chat?
</h2>
<p>
This message appears when Chat is disabled for the agent
profile or support person profile. An admin manages which
agents or our users can access Chat through the Admin Center.
Contact your team or my team if you are not an admin.
</p>
<h2 id="h_01KXDMY9R3JC3HTTVXW20FF6G4">
How do I enable Chat on my own profile? How can I turn on
live chat permissions for my account?
</h2>
<p>To enable Chat on your own profile, use these steps:</p>
<ol>
<li>
From the Support dashboard or help desk inbox, click
your <strong>Avatar</strong> in the top-right corner
and select <strong>View profile</strong>.
</li>
<li>
In the left panel, next to <strong>Role</strong>, click
<strong>Manage in Admin Center</strong>.
</li>
<li>
Click the checkbox under <strong>Access</strong> for
<strong>Chat</strong>. Select <strong>Agent</strong>
or <strong>Admin</strong> as needed.
</li>
<li>
Click <strong>Save</strong>.
</li>
</ol>
<h2 id="h_01KXDMY9R3B4GBWB25T190QF07">
How do I enable Chat for another agent or support person?
How can I grant live chat access level to my team member?
</h2>
<p>
To enable Chat for another agent or team member, follow these
steps:
</p>
<ol>
<li>
In <strong>Admin Center</strong>, click <strong>People</strong>
in the sidebar, then select <strong>Team</strong>
<strong>Team members</strong>.
</li>
<li>
From the list, click the agent or our user you want to
update.
</li>
<li>
On the <strong>Roles and access</strong> tab of the agent's
page, click <strong>Enabled</strong> next to <strong>Chat</strong>.
</li>
<li>
Update the user's role to <strong>Agent</strong> or
<strong>Admin</strong> as needed.
</li>
<li>
Click <strong>Save</strong> at the bottom of the page.
</li>
</ol>
<h2 id="h_01KXDMY9R37KASTYQ1YF76VV0F">
Can I enable Chat on my profile if the only Chat seat or
subscription is disabled? What happens if no other admin
or license exists?
</h2>
<p>
When the only Chat seat or subscription is disabled, another
admin from Support or help desk needs to enable Chat in your
profile. If no other admin or license exists, contact Zendesk
Customer Support.
</p>
</details>
</div>
</li>
</ol>