Delays in receiving an email with the downloadable data export file

Issue

I requested CSV file but haven't received the download link in my email yet.

Resolution

If you don't receive the data export zip file that contains the data reports through email, you can download the file in Admin Center.

To download the file:

Go to Admin Center > Account > Tools > Reports.

Click latest.

An admin must activate data export for your account. You also must have permission to export account data as an admin or an agent with a custom role. If you don't see this option, your account owner can contact Contact Zendesk Customer Support for further help. For more information, see How do I enable exports?