How can I remove a single brand from an automation?

Question

I need help with removing an automation. How can I ensure I only remove that automation for the brand of my team? At the moment, the automation does not reference our brand, but the business rule still captures our tickets.

Answer

To exclude your brand from an automation, add a nullifying condition to that brand:

Edit the automation

Under Meet all of the following conditions, add: Ticket: Brand | Is not | And the name of your brand

Save your changes