Question

How do I change the password security level to Recommended?

Answer

Zendesk strongly suggests setting the Recommended password security level for both team members and end users to safeguard your account.

Note: You must be an administrator to change the password security level. When you change the security level to Recommended, all passwords, regardless of security level, are set to expire in 5 days. All end users and team members must change their passwords to comply with the new security level.

To change the password security level for team members, follow the steps in Changing the password security level. Set the password level on the Team member authentication page to Recommended.

To change the password for end users, follow the steps in Changing the password security level. Set the password level on the End user authentication page to Recommended.

For more information, see these articles:

Setting the password security level

Zendesk General security best practices

Note: As of August 17 2026, Zendesk is removing the legacy password security levels Low, Medium, High. Accounts that use these legacy settings will need to migrate to either the Recommended password security level or a Custom password policy. If your account uses a legacy password security setting you will need to reset your password after this date to align with the updated password security settings.