How do I verify that agents who receive “Zendesk Chat is not enabled for you” have the correct permissions?

Question How do I ensure my agents have the correct permissions in live chat? Why do I get the message Zendesk Chat is not enabled for you when you launch the Chat dashboard? How do I sign in? Answer This message appears when Chat is turned off for the agent's profile. An admin manages which agents access Chat through Admin Center. Contact your team if you aren't an admin. To turn on Chat on your own profile:
From the Support dashboard, click your Avatar in the top-right corner and select View profile

In the left panel, next to Role, click Manage in Admin Center

Click the checkbox under Access for Chat. Select Agent or Admin as needed.

Click Save

Note: When the only Chat seat is turned off, another admin from Support needs to turn on Chat in your profile. If no other admin or license exists, contact Zendesk Customer Support for further help. To turn on Chat for another agent:
In Admin Center, click People in the sidebar, then select Team > Team members

From the list, click the agent you want to update
On the Roles and access tab of the agent's page, click Enabled next to Chat

Update the user's role to Agent or Admin as needed

Click Save at the bottom of the page

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Why am I getting the message "Zendesk Chat is not enabled
for you" when launching the Chat dashboard? How can I sign
in? How do I verify that agents who receive "Zendesk Chat
is not enabled for you" have the correct permissions or access
level? How can I ensure my agents or my team have the correct
permissions in live chat?


This message appears when Chat is disabled for the agent
profile or support person profile. An admin manages which
agents or our users can access Chat through the Admin Center.
Contact your team or my team if you are not an admin.


How do I enable Chat on my own profile? How can I turn on
live chat permissions for my account?

To enable Chat on your own profile, use these steps:


From the Support dashboard or help desk inbox, click
your Avatar in the top-right corner
and select View profile.


In the left panel, next to Role, click
Manage in Admin Center.


Click the checkbox under Access for
Chat. Select Agent
or Admin as needed.


Click Save.



How do I enable Chat for another agent or support person?
How can I grant live chat access level to my team member?


To enable Chat for another agent or team member, follow these
steps:



In Admin Center, click People
in the sidebar, then select Team
Team members.


From the list, click the agent or our user you want to
update.


On the Roles and access tab of the agent's
page, click Enabled next to Chat.


Update the user's role to Agent or
Admin as needed.


Click Save at the bottom of the page.



Can I enable Chat on my profile if the only Chat seat or
subscription is disabled? What happens if no other admin
or license exists?


When the only Chat seat or subscription is disabled, another
admin from Support or help desk needs to enable Chat in your
profile. If no other admin or license exists, contact Zendesk
Customer Support.




