View titles don't translate when I change the language in my profile

Issue symptoms

The titles of my views are not translated after I change the language in my profile.

Resolution steps

Views, triggers, and automations are translated to the language set initially within agent's profiles. When the language is later updated, it will stop the translation impacting the localization in Support.

To translate the title of default and custom views to the language set within agent profiles, use dynamic content placeholders within the title field. In the example image below, the placeholder  {{zd.all_unsolved_tickets}} is used for the default view All unsolved tickets.

The following table details the placeholders of the default views:

View title | Placeholder
Your unsolved tickets | zd.your_unsolved_tickets
Unassigned tickets | zd.unassigned_tickets
All unsolved tickets | zd.all_unsolved_tickets
Recently updated tickets | zd.recently_updated_tickets
Unsolved tickets in your groups | zd.unsolved_tickets_in_group
New tickets in your groups | zd.new_tickets_in_group
Pending tickets | zd.pending_tickets
Recently solved tickets | zd.recently_solved_tickets

If CSAT is enabled, then an additional view is created:

View title | Placeholder
Rated tickets from the last 7 day | zd.recently_rated_tickets

For full details on using dynamic content, see the article: Providing multiple language support with dynamic content.