How can I update a Zendesk Contact Center API token?

Question

I want to refresh the API token that I use to integrate Zendesk Contact Center with Zendesk Support. How do I do this?

Answer

Generate a new API token in Zendesk > Admin Center, click Apps and integrations, then select APIs > API tokens > Add API token, and copy the token to a secure place.

Tip: Ensure the email address linked to the token is active in Zendesk Support and that the associated profile has an admin role.

Update the previous API token from Contact Center > click your agent status > Admin Settings > Standard Settings > Your Zendesk Account > Edit > Connection Details.

If you're on Zendesk infrastructure you navigate through the Contact Center app > Admin settings.

If you're on non-Zendesk infrastructure, for example Local Measure, you can also navigate directly to https://yourworkspace-name.yourregion.localmeasure.com/yourworkspace-name/zendesk-settings/standard-settings and replace yourworkspace-name and yourregion with your actual data.