Can I export call summaries generated by AI?

Question

Can I export AI-generated call summaries? How do I download a call summary from a ticket?

Answer

If you activate AI-generated call summaries and transcripts, these summaries and transcripts appear as internal notes in tickets.

There's no option to export internal notes and summaries within the ticketing interface. To export call summaries, use custom code with the Zendesk Tickets API endpoints, such as:

/api/v2/tickets/ID/audits.

/api/v2/tickets/ID/comments.

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section or try searching for a solution online.