How can I add the AI agent to WhatsApp or another social messaging channel?

Question I want to connect my AI agent chatbot to my social media channels. How do I do that? Answer To add an AI agent to your social messaging channel, ensure that the requirements for it to function are met. You must be using Zendesk messaging. Your WhatsApp messaging channel must already be connected to your Zendesk subdomain. To add your AI agent to WhatsApp or other social messaging channels, create a new AI agent or edit an existing one, and under Brand and channels > Messaging, select WhatsApp or your other social messaging channels. Publish your AI agent to apply the settings.
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THIS SECTION IS AI CONTENT. DON'T EDIT OR DELETE.
What are the requirements to add a chatbot to WhatsApp? What do I need to connect an AI agent to social messaging channels? What are the prerequisites for an answer bot?
You must use Zendesk messaging to add an AI agent or chatbot to social messaging channels. Connect your WhatsApp messaging channel to your Zendesk subdomain or account instance before you add the chatbot.

How do I add the AI agent to WhatsApp? How can I connect a chatbot to social media channels? How do I link an answer bot to social messaging?

Create a new AI agent or edit an existing chatbot or answer bot.
Navigate to Brand and channels > Messaging.
Select WhatsApp or your other social messaging channels.
Publish your AI agent to apply the settings.


