Error: "This email is already taken. Try another email"

Issue symptoms When you try adding an email address to your Support addresses, or bulk update users with a comma-separated values (CSV) file, you receive an error or an email with a link to download an Excel file: Email: User couldn't be updated - This email is already taken. Try another email. Resolving the "This email is already taken. Try another email" error This error means you are trying to use an email address already used by another user on your account. That account may have been created by an email forwarded to your Support address. To resolve the This email is already taken error:
First, verify if the email address is a Support address, then remove it

If no Support address exists, search Zendesk Support with the email address from the error and confirm which user account already is associated with that email address
If you find a duplicate, open the user profile to either delete the user, or replace the email address with a fictional one and verify that email address to validate the change
A final option if you have multiple users is to merge your users

For more information, see this article: Bulk importing users.
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THIS SECTION IS AI CONTENT. DON'T EDIT OR DELETE. Why do I receive the error "This email is already taken. Try another email"? What does the error "Email: User couldn't be updated - This email is already taken. Try another email" mean? Why can I not add an email address or update users?
This error means another user or customer account on your Zendesk Support help desk already uses that email address. An email forwarded to your Support address sometimes creates that duplicate account.
How do I resolve the "This email is already taken. Try another email" error? How do I fix the user couldn't be updated error when bulk updating users or adding a Support address? How can I repair duplicate email address conflicts?

Verify if the email address is a Support address, then remove it.
If no Support address exists, search Zendesk Support or your ticketing system with the email address from the error and confirm which user or customer account already is associated with that email address.
If you find a duplicate, open the user profile to either delete the user, or replace the email address with a fictional one and verify that email address to validate the change.
Merge your users or team members if you have multiple users.
