Can I change the default workspace of my agents in Zendesk QA?

Question

I struggle with workspace assignment because I can’t remove users from the default workspace. This setup makes accurate analytics and brand- or team-based assignment hard. Can I change the default workspace of my agents in Zendesk QA?

Answer

Yes, to change the default Workspace in Zendesk QA:

Click your profile icon in the top right corner and select Settings

In the side panel, choose General under the Account section

In the Default workspace drop-down, select your preferred default workspace

Click Save changes

For more information, see Managing account general settings.