Can my customers give a satisfaction rating through Zendesk Voice?

Question

Can customers provide a satisfaction rating through Zendesk Voice (formerly Talk)?

Answer

No. End users cannot leave a customer satisfaction (CSAT) rating over the phone in Zendesk Voice.

Depending on your plan type, you can provide the customer with the customer satisfaction survey in a follow-up ticket.

For more information, see About the CSAT user experience for email and messaging.