Workflow: Create a trigger that contains hyperlinked URLs

Create a trigger to tag and track tickets that contain specific hyperlinks.

To create a trigger:

Go to Admin Center

Navigate to Objects and rules > Business rules > Triggers

Click Create trigger

Add the trigger name, description, and category

Under Meet ALL of the following conditions, add:

Ticket > Ticket | Is | Created

Ticket > Status category | Less than | Solved

Ticket > Comment text | Contains the following string | (hyperlinked URL)

Under Actions, select Ticket > Add tags | hyperlink_url

Click Create trigger to save the changes

Use this tag to report on tagged tickets, create views based on the ticket tag, or search for tagged tickets.