How do automations based on ticket subjects work?

Question

Will using the condition Ticket: Description | Contains the following string/word in an automation pull ticket subject text?

Answer

No, while triggers can fire based on subject data, automations cannot. As a workaround, create a trigger to automatically tag tickets based on ticket subject data. You can then use the ticket tag added by the trigger to create an automation to fire on the ticket.

For more information, see the article: How do I create a trigger based on a ticket subject?