Error: "View only. You need to have Chat enabled to reply to this conversation."

<h2 id="h_01KXKNS98805QQEG3A5HBE396G">Issue symptoms</h2><p>When I attempt to comment on a ticket I receive this error: <strong>View only. You need to have Chat enabled to reply to this conversation. </strong></p><p class="wysiwyg-text-align-center"><strong><img src="https://support.zendesk.com/hc/article_attachments/11015781353754" alt="Viewonly.png" width="428" height="155"></strong></p><h2 id="h_01KXKNS9886Z59WFJJ3XCT4PDG">Resolution steps</h2><p>This error occurs when the user attempting to comment on the ticket doesn't have a Chat license. If you're an admin, you can fix this issue yourself. If you are not an admin, contact your team so that you can be given the correct access.</p><p>For steps on how to grant product access to an agent, see this article: <a href="https://support.zendesk.com/hc/en-us/articles/4408822704282-How-do-I-grant-an-agent-access-to-a-product-Video-" target="_blank" rel="noopener noreferrer">How do I grant an agent access to a product? [Video]</a></p><p>For more information, see these articles:</p><ul>
<li data-list-item-id="e650cb34d81b109ff71ce41156034aaf6"><a href="https://support.zendesk.com/hc/en-us/articles/4408833748250-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-" target="_blank" rel="noopener noreferrer">How do I verify that agents who receive “Zendesk Chat is not enabled for you” have the correct permissions?</a></li>
<li data-list-item-id="e4c3628e6fe3c445e23842371541d6542"><a href="https://support.zendesk.com/hc/en-us/articles/4408825096730-How-can-I-resolve-the-error-message-Failed-to-add-team-member-Please-try-again-when-adding-an-agent-to-chat-" target="_blank" rel="noopener noreferrer">How can I resolve the error message "Failed to add team member. Please try again" when adding an agent to chat?</a></li>
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<h2 id="h_01KXKP8XVN03MFQM85SPPXMHQJ">Why do I see "View only. You need to have Chat enabled to reply to this conversation" when replying to a ticket? Why can't an agent or team member comment on a ticket? Why is a ticket view only or read only?</h2>
<p>This issue occurs because the agent or support person attempting to comment on the ticket does not have a Chat seat or license. An administrator must grant the correct product access or permissions to resolve this error.</p>

<h2 id="h_01KXKP8XVNVR5KQYTX429Y8ZAD">How do I fix the error "View only. You need to have Chat enabled to reply to this conversation" as an admin? How do I grant an agent or support person access to Chat?</h2>
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<li>Review the access level and permissions of the affected team member.</li>
<li>Grant product access to the agent so they receive a Chat license.</li>
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<h2 id="h_01KXKP8XVN2WG8503Y6BGYXZYD">What should I do if I am not an admin and get a view only error? How can a team member or agent resolve a missing Chat license error without admin permissions?</h2>
<p>Contact your team or administrator so they can grant you the correct access and assign a Chat seat to your account.</p>
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