Question

What happens to calls outside of scheduled business hours?

Answer

Calls that come in outside of your scheduled business hours behave differently depending on how you have configured your Talk line:

Calls outside of scheduled business hours are routed to your overflow number if you have enabled overflow.

If you do not have overflow enabled but do have voicemail enabled, calls will be routed to voicemail.

If you do not have overflow routing or voicemail enabled, the caller will hear the voicemail off greeting.

For more information on routing calls after hours, see this articles:

Can a Zendesk Talk IVR menu be used to route calls after hours?

Managing overflow calls and after-hours routing with Talk