Question

How can I allow microphone access from my browser to voice calls?

Answer

To allow microphone access from your browser, see the following sections:

Chrome

Safari

Firefox

Edge

Chrome

Set your microphone and sound to Allow, instead of Allow (default).

Click the View site information icon in the URL of your browser. Then, select Site settings

Under Microphone, change the value from Automatic (default) to Allow

Under Sound, change the value from Automatic (default) to Allow

For more information, see this article from Google Chrome Help: Use your camera and microphone in Chrome.

Safari

In Safari, open Settings... Then, click the Websites tab.

Click Microphone and change the permissions for your subdomain to Allow

Under Auto-Play, change the permissions for your subdomain to Allow All Auto-Play

For more information, see this article: Change Websites preferences in Safari on Mac.

Firefox

In Firefox, you can manage access to your microphone when you receive a call.

Receive a call from Zendesk

From the confirmation pop-up, if you want Firefox to remember your selection in the future, select Remember this decision

Click Allow

Add an exception for your subdomain and allow sounds to play automatically, otherwise you may miss notifications. For detailed instructions, follow this article: Allow or block media autoplay in Firefox.

Edge

In Edge, click three dots icon in the top right. Then, click Settings

In the Settings menu, click Privacy, search, and services. Then, click Site permissions

Click All permissions > Media autoplay

Under Customised behaviours, click Add site

Add your Zendesk subdomain in the text box. Then, click Add

For additional information, see these articles:

Troubleshooting: Issues with Zendesk Talk

Preparing to offer voice support