Can I customize the confirmation notification in my app built with the Zendesk Support SDK?

Question

When my customers submit a request from my app built with the Zendesk Support SDK, they receive an automated confirmation message: Your message has been sent. If a reply is needed, we will contact you shortly. Can I customize or delete the confirmation notification in my app built with the Zendesk Support SDK?

Answer

Yes, you can customize this message or remove it entirely.

In Admin Center, click Channels in the sidebar, then select Classic > Mobile SDK.

Select the registered mobile app you want to configure from the list.

Click the Support SDK tab to display the configuration options.

Scroll down to the Confirmation message section.

In the dropdown, select Customized:

To customize: Enter your text in the Custom confirmation message field.

To remove: Delete all text and leave the field blank.

Click Save.

Note: This message may take some time to update due to the app's cache.

For more information, see the article Zendesk Web Widget and SDKs.