Can I use multiple advanced AI agents in my Zendesk account?

Can I have more than one advanced AI agent in my Zendesk account?

Yes, you can use multiple AI agents for your message channels in your instance. Then use rules to route which AI agent responds on each channel. See: Set an advanced AI agent as the default responder for a message channel.

You can use multiple AI agents to your email channel, but this may cause some workflow issues. Instead, connect a single AI agent to email and use the features below to tailor the responses of the AI agent by brand:

Create and add actions to collect and act on brand details in the conversation

Insert conditional blocks in dialogues to separate conversation flows by brand

Create segments to identify and target specific customer groups by brand

Configure search rules, so the AI agent searches only knowledge sources that are relevant to the brand

Note: If you are part of the Custom Agents EAP, you can also create and designate a custom agent to take action on only customers in your account based on action flows that you define.