Is it possible to make ticket attachments password-protected?

Question

I want to secure the file attachments sent within tickets to end users with a password. Is this possible?

Answer

Yes, you can secure file attachments with the private attachments feature. This feature requires both a Support and Guide subscription and only works if the help center is activated.

When you activate secure attachments, end users receive a URL link for file attachments sent to them through a Support ticket. End users must sign in to the help center to view the file attachment.

To activate secure downloads:

In Admin Center, go to Objects and rules > Tickets > Settings > Downloads and attachments and select Allow secure downloads.

For more information and instructions to activate secure attachments, see Enabling attachments in tickets.

Note: If you use private attachments, these types of attachments are only visible to end users and the ticket assignee. Private attachments are available on messaging tickets for accounts created on or after December 5, 2024.