Question

How can I allow microphone access from my browser to voice calls?

Answer

To allow microphone access from your browser, see the instructions below:

Chrome

Safari

Firefox

Edge

Chrome

Set your microphone and sound to Allow instead of Allow (one time).

To set these permissions:

Click the View site information icon in the browser URL. Then, select Site settings

Under Microphone, change the value from Automatic (default) to Allow

Under Sound, change the value from Automatic (default) to Allow

For more information, see Use your camera and microphone in Chrome.

Safari

To configure Safari settings:

In Safari, open Settings. Then, click the Websites tab

Click Microphone and change the permissions for yoursubdomain to Allow

Under Auto-Play, change the permissions for yoursubdomain to Allow All Auto-Play

For more information, see Change Websites preferences in Safari on Mac.

Firefox

In Firefox, you can manage access to your microphone when you receive a call.

To allow access during a call:

Receive a call from Zendesk

From the confirmation pop-up, if you want Firefox to remember your selection in the future, select Remember this decision

Click Allow

Add an exception for yoursubdomain and allow sounds to play automatically. If you don't, you might miss notifications. For detailed instructions, see Allow or block media autoplay in Firefox.

Edge

To configure Edge settings:

In Edge, click the three dots icon in the top right. Then, click Settings

In the Settings menu, click Privacy, search, and services. Then, click Site permissions

Click All permissions > Media autoplay

Under Customized behaviors, click Add site

Add your Zendesk subdomain in the text box. Then, click Add

For additional information, see:

Troubleshooting: Issues with Zendesk Talk

Preparing to offer voice support