How can I change the credit card on file for my account?

Question

How do I update the credit card on file?

Answer

Only the account owner can update billing information. If you’re unsure of who the owner of the account is, see Who is the owner of my account?.

To change the payment method:

Choose subdomain

In any product, click the Zendesk Products icon () in the top bar, then select Admin Center

In Admin Center, click the Account icon () in the sidebar. Navigate to Billing > Payment. This page shows the current Payment Method and Business details. Business details include the address where the business is physically located.

Next to the Payment method, click Edit

Next to Payment method on file, click Change to enter new payment information. Choose Credit, debit card, or PayPal

Enter payment information, then click Save

Note: Managed accounts don’t see these options. An admin can contact the account manager to make changes to billing settings.

Watch the following video for more information: