Error: Failed to update your WhatsApp profile

Issue symptoms

How can I resolve the error: Failed to update your WhatsApp profile when I update my WhatsApp business profile?

Resolution steps

This error message typically means that you added a value within your WhatsApp business profile incorrectly, or in improper format. To resolve this error, ensure you enter the values below:

Website

Your website URL should begin with https://

Industry

This value is optional, you can always leave this section empty.

If you add an industry, ensure the value entered is listed within this article from the Meta for Developers page: Business Profile Settings.

Business profile picture

Description

The description section of your business has a limit of 256 characters. If the characters exceed 256, update this section with fewer characters. The system allows you to add the related information for the other sections. For more information on the description section, see the article: Update Integration Profile.

Note: Some accounts might need to include their business profile picture directly from WhatsApp rather than from Zendesk.