How can I bulk update users?

Question

Can I bulk update my users?

Answer

Yes, there are three ways to bulk update users within Zendesk. Select an option below to learn about the different ways to update the users in your account.

Import users in Admin Center

To bulk update users from Admin Center:

Generate a CSV file of your existing users. Export an XML file from your Zendesk Support account (Professional or Enterprise plans only) and use the data from this export to build the CSV file.

Edit the user field columns with your updates

Re-import the file into your account

Note: Only one unique identifier is required when existing users are updated with bulk import, such as an email or external ID.

Update users with API

To update users through the Zendesk API:

Create a script with the Create or Update Many Users call

Adjust the user objects you want to update

Run the script

Use the Super Admin app

Use the Super Admin app to update agents and end users, which you can install into your account directly from the Zendesk Marketplace.