Error: Please use one of the options below to sign in

Issue symptoms

When users attempt to sign in on my Zendesk account, they see this error message: Please use one of the options below to sign in.

Resolution steps

This error indicates the user is trying to authenticate using the wrong sign-in option for their user type. This means that the end user is using an authentication method only available to agents, or an agent is trying to use an authentication method only available to end users.

The user must sign in with a method enabled for their user type under your Authentication settings.

For more information, see this article: I am having trouble logging in to Zendesk.