Can I integrate Zendesk with WeCom (WeChat Work)?

Question

Can Zendesk integrate with WeCom (WeChat Work)?

Answer

Zendesk does not currently offer a standard WeCom channel integration.

While Zendesk provides an official channel integration for standard WeChat, WeCom is a separate platform and the system does not support it as a standard Zendesk messaging channel.

If your team needs to receive and manage WeCom messages in Zendesk, you can build a custom integration. Use the Zendesk Ticket API and the WeCom Developer API.

You can also use action builder to create a custom action flow which uses the API. If you are part of the Custom Agents EAP, you can also create a custom agent to take action on common processes and WeCom workflows.

For more information on adding a standard WeChat channel in Zendesk, see Adding WeChat social messaging channels.