Why can't I create a regex entity in intelligent triage?

Question

When I try to create an entity and select Regex, the Select custom field dropdown says No matches found. How do I create a regex entity?

Answer

To create a regex or regular expression entity in intelligent triage, you must first create a custom ticket field for regex values. Manage the custom field to set an input mask that validates end-user entries.

After you create the custom field, it appears in the Select custom field dropdown when you create a regex entity. Use the Test detection field to ensure that tickets and conversations can properly identify and detect the information provided by your customers.