How can I link my AI agent with my customer orders?

Question

How can AI work with e-commerce websites like Shopify, Freshdesk, PrestaShop and other e-commerce apps, to handle customer service? I want an AI agent to answer all customer questions, manage the conversation, and provide order status details and updates.

Answer

AI agents can respond to general inquiries from the content of articles in your help center. The default feature looks for relevant information in your documentation to direct users to any matching article.

Warning: This article is provided for instructional purposes only. Zendesk does not support or guarantee code. Zendesk also can't provide support for third-party technologies such as API or Shopify.

To return order numbers and status updates for platforms like Shopify, your team needs to:

Develop a custom script that makes an API request using the Make API call step

Keep in mind that the API implementation steps differ if you purchased the AI agents - Advanced add-on, as it provides additional features that can simplify or modify the process

If you are part of the Custom Agents EAP, you can also create a custom agent to take action on common processes and e-commerce workflows.