Can I sync images from Jira comments to Zendesk?

Question

Can I sync images from Jira comments to Zendesk? When I open a Jira task from the side panel of a Zendesk ticket, I noticed images appear broken.

Answer

No, attachments and images from Jira don't sync to your Zendesk account.

To share attachments between Jira and Zendesk, consider using a third-party application to share your files and create accessible links within your company. For example, OneDrive, GoogleDocs, or Dropbox.

Note: While attachments and images don't sync from Jira to Zendesk, images sync from Zendesk to Jira. POST functions do not support embedded images in Jira. Jira uses a format called ADF to display rich content in Atlassian products. This automatically supports all the markup in ADF, which Zendesk does not support in internal notes.

For more information, see this article: Connecting your Jira instance to Zendesk.