Error: "This email is already taken. Try another email"

Issue symptoms

When you try adding an email address to your Support addresses, or bulk update users with a comma-separated values (CSV) file, you receive an error or an email with a link to download an Excel file: Email: User couldn't be updated - This email is already taken. Try another email.

Resolving the "This email is already taken. Try another email" error

This error means you are trying to use an email address already used by another user on your account. That account may have been created by an email forwarded to your Support address.

To resolve the This email is already taken error:

First, verify if the email address is a Support address, then remove it

If no Support address exists, search Zendesk Support with the email address from the error and confirm which user account already is associated with that email address

If you find a duplicate, open the user profile to either delete the user, or replace the email address with a fictional one and verify that fictional email address

If you have multiple users, merge your users

For more information, see this article: Bulk importing users.