How can I use macros to add tags on a ticket?

Question

How to use macros to add tags on a ticket?

Answer

To add tags on a ticket using macros:

Create a new macro

Add a name

In the Actions section, click on the Type or select actions menu and select Add tags

On the right side, add tags separated by space:

Click on the Create button at the bottom of the page to create the macro

The macro will be available and selectable from the ticket after you refresh the page. For more information, see this article: Using macros to update tickets.

You can also use this macro as part of a procedure for auto assist if you have the Agent copilot add-on. For more information, see this article: Creating procedures for auto assist.