Can I buy a Zendesk Copilot license for some agents only?

Question

I want to purchase Zendesk Copilot for only some agents. Is this possible?

Answer

Zendesk Copilot is an add-on you purchase for your entire Zendesk account. You are charged a monthly amount for all the agent seats in your account. After you buy the add-on, you can manage access to some Copilot features by group, but you can’t buy Copilot for some agents only.