Zendesk suspends inbound messages from a no-reply email address

Issue symptoms

My customer uses a no-reply email to contact me but Zendesk suspends all their inbound messages. Can I allow no-reply email addresses to create tickets?

Resolution Steps

Zendesk automatically suspends any emails that come from a noreply@ or no-reply@ email address.

To create tickets for a specific no-reply email address, add that email address to your allowlist. While this method doesn't guarantee that messages from a no-reply address aren't moved to the suspended tickets view, it increases the likelihood that tickets from that email address are created and won't get flagged for suspension.