How do I change the tone of my AI agent?

Issue symptoms

The tone of my AI agent is unprofessional and strange. How do I change it to sound more natural?

Resolution steps

To change the tone of your AI agent, you need to configure its persona to add personality to its AI-generated responses.

If you have AI agents - Essentia, open the AI agents settings and follow the instructions. Change the Tone of voice to Informal or Enthusiastic to better match your brand.

If you have AI agents - Advanced, open the AI agents settings and follow the instructions. Under Tone of Voice, select between Professional, Informal, Friendly or Custom tone to match your brand.

For more information, check these articles:

Configuring an AI agent’s persona to add personality to AI-generated responses

Customizing the persona, tone of voice, and pronoun formality for an advanced AI agent