How do I increase my Sell email limit?

Question

How do I increase the limit on the number of emails I can send each day?

Answer

Zendesk Sell allows each user on an account to send up to 300 emails for a rolling 24 hour period. Since certain email providers often limit the number of emails allowed to be sent out within a day, this limit helps to prevent you from exceeding that limit.

If you find yourself reaching the 300 email limit in Sell, contact Zendesk Customer Support to increase your daily limit to match your email server's limits.

Warning: Confirm the rate limits from your email server to prevent the risk of failed or undelivered emails. Rate limits are restrictions for emails sent at one time or within a time duration. Bulk emails sent from Sell that exceeds your rate limit can result in blocked emails, even if it appears as sent in Sell.

You can see the number of emails you have currently available for use from the bulk emailing page in the Communication Center.