Can generative replies and search for help center read attachments?

Question

Can generative AI answers and generative search for the help center read and return content from attachments or PDF files?

Answer

No, generative AI answers and generative search for the help center can't ingest and generate a response based on attachments uploaded in your articles. Because AI responses are based on the help center and your external content, the quality of the response depends on the quality of your knowledge base. To make the content available to the AI features, embed the attachment's content in your articles.