How do I remove my name in my email response?

Question

I want to show only my brand name for my Support emails, instead of my name and brand name in brackets. How do I remove my name in the subject line of my email messages?

Answer

To keep your name from appearing on your email responses, disable Personalized email replies. When enabled, the reply address includes the name of the agent or end user who is replying. For example, when an agent adds a public comment to a ticket, the notification email to the customer includes the name of the agent in the reply address.

Note: Disabling personalized email replies only removes the agent's name out of the "From" field in the email address. The agent's name still appears within ticket comments. To stop the agent's name from appearing on ticket comments, add an agent alias.

For instructions on Personalized email replies, see the article: Enabling personalized email replies.

For more information about the name on an email response, see the article: How to change the name of your email on outgoing notifications.