Can I recover an organization or user if it was accidentally deleted?

Question

Is it possible to recover an organization or user if it was accidentally deleted?

Answer

No, it's not possible to recover a deleted organization or user. Zendesk cannot recover the organization or user on your behalf in accordance with the Data Recovery Policy.

Closed tickets in the account retain a property called Ticket Organization, which stores the organization's ID even after deletion. Use this in Zendesk Explore to review the data, or when you read the ticket through the API.