I can't access the Zendesk QA Chrome extension

Issue symptoms

When I try to access the Zendesk QA Chrome extension, I see a blank page.

Resolution steps

You may have used a previous login method tied to a former Klaus account to sign in to the Zendesk QA Chrome extension. Now, the extension may not load, show a blank page, or crash your browser.

To authenticate the extension again, follow these steps:

Clear your browser’s cached data and cookies for All time

Restart the browser, then load the Zendesk QA extension again

Select Continue with Zendesk

Enter your Zendesk subdomain, then click Sign in

For more information about this extension, see this article: Setting up and using the Zendesk QA Chrome browser extension.