Can I create a shortcut in chat for only a visitor's first name?

Question

Can I create a shortcut in live chat for only the visitor's first name instead of the visitor's full name?

Answer

No, there is only a placeholder {{visitor_name}} to add the visitor's full name in a live chat shortcut.

For more information, see this community post.

As an alternative, if you migrate to messaging instead of live chat, you can use the Support placeholder {{ticket.requester.first_name}} within a macro to populate only the requester's first name.