I am having trouble logging in to Zendesk

Issue symptoms

I can't log in to my Zendesk account.

Resolution steps

Several reasons cause trouble when you sign in. There are several different products and resources which you may try to access.

To sign in after you select your subdomain, use the button below. After you sign in, use the product tray to navigate to other products.

Choose subdomain

If you still have trouble, find the section below that matches your problem and product to get help with the sign-in process.

Support accounts

Chat-only accounts

Sell accounts

Mobile apps

Support account agent login

Use the correct sign-in page for the subdomain of the account you want to enter. If you don't know your subdomain, use the Zendesk login reminder tool. Select I am an Agent on the sign-in screen:

If you use the correct page but still have trouble, see these articles for your specific situation:

How do I reset my password when I can't sign in?

Accessing your Zendesk account when your SSO service is down

I use 2-factor authentication and am locked out

Error: Refused to connect

If the above articles don't help

Go to yoursubdomain.zendesk.com/access/normal and attempt to sign in with your Zendesk credentials. The system doesn't present the option to get a new password until you try to sign in at least once.

Note: If your company uses single sign-on (SSO), see the article on access when your SSO service is down instead.

Clear cache and cookies on your web browser and try to sign in at the /access/normal URL again.

Open an incognito or private browsing window in your web browser and try the /access/normal URL. This removes extensions that may interfere with your sign-in or use of Zendesk.

Note: As of August 17 2026, Zendesk is removing the legacy password security levels Low, Medium, High. Accounts that use these legacy settings will need to migrate to either the Recommended password security level or a Custom password policy. If your account or sandbox uses a legacy password security setting you will need to reset your password after this date to align with the updated password security settings.

Chat-only accounts and Chat-only agents

Use the correct sign-in page for chat-only accounts: yoursubdomain.zendesk.com/chat, replacing yoursubdomain with your actual subdomain

How do Chat-only agents log in to Chat?

Sell accounts

For Zendesk Sell accounts, see Zendesk Sell accounts: resetting a password

For Sell Legacy accounts created before January 7, 2020, that you haven't migrated to Zendesk, see Sell Legacy accounts: resetting your password

For issues when you sign in to Sell, see Troubleshooting sign in issues

If you sign in to Sell for the first time after you connect your legacy Sell account to the Zendesk platform, see How do I sign in to a Sell account on the Zendesk platform for the first time?

Mobile apps

I can't sign into the Zendesk Support mobile app

I can't sign into the Chat mobile app

Signing in to the Sell mobile app