Can I change my account subscription to monthly or annual billing periods?

Can I make the billing period of my plan or contract monthly or annual?

Yes, the account owner and billing admins can change your subscription cycle. For further instructions, see Changing plan subscriptions.

If you are in the middle of a billing cycle, this change does not process until your next billing cycle starts. This means that if you decide to change from an annual subscription to a monthly subscription a month into your first year, that change does not take effect for another 11 months.

Note: Changes from annual to monthly contracts are subject to approval. Existing annual contracts are not automatically approved in all cases.

If your account is a managed account, contact Zendesk Customer Support to adjust your plan.