Why is Zendesk slow when I work from home?

Troubleshoot slow load times and performance issues when you work remotely

If Zendesk is slow and no active service incidents exist, you can troubleshoot on your own.

First, identify the root cause of the issue. Determine if the issue stems from network connectivity, hardware, or your browser software.

To do this, consider differences from your office setup. Do you use a different computer or device? Do you use a different network? Do you run different extensions or apps?

To pinpoint the issue, perform these tests:

Try another computer or device

Check if the slowness continues when you use a hotspot instead of your local internet connection

Disable your browser extensions and close down unused apps

Troubleshoot your computer or device

If the issue is specific to your computer or device, close all programs and applications, then restart your device. This is often a quick fix for many problems. It clears background errors, shuts down unused programs that consume bandwidth, and processes updates if necessary.

To improve speed, perform these additional steps:

Check that your device and browser meet the Zendesk Support system requirements

Make sure you don’t have too many tabs open. Too many tabs can cause lag and interfere with each other.

Make sure you don’t experience trouble with apps. For more information, see Troubleshoot app issues in Zendesk account.

Troubleshoot your network connectivity

The most common issue users face when they work remotely is a poor network connection. Even if you use a VPN, your local network connectivity and speed can still slow your performance. Try these steps to return to normal speed:

Check if your firewall blocks important internet traffic. For more information, see Configuring your firewall for use with Zendesk.

Close any extra tabs, background programs, apps, or other elements that delay load times or consume bandwidth

Diagnose slow internet speeds with an internet speed test, such as Google speed test

If you encounter connectivity issues and need help to restore your connection, skip the steps below and contact your internet service provider directly. They can guide you through tests and resets to restore your internet connection.

If you'd rather troubleshoot on your own, try these steps:

Reset your router and modem. This solves most internet connection issues.

Connect your computer directly to your modem with an Ethernet cable instead of WiFi. This helps if your WiFi signal is weak or fails to broadcast through walls or other obstacles.

If none of these steps resolve the issue, contact your internet service provider for further assistance.