What are my ticket export options?

Question

How can I export my tickets, including all ticket details such as comments or email addresses?

Answer

Depending on your account type, options for a full ticket data export include:

If you're subscribed to a Suite Growth or Support Professional plan or higher, an admin can perform a JSON or full XML export

For accounts on any plan, use the API. To export tickets in bulk, use the API endpoint of the incremental ticket event export with comment_events in side-load. Use the end_time from each export as the start_time for the next export to ensure that you don't skip and miss tickets.