Question

What are the attachment limits and supported file types in my help center?

Answer

Your help center supports PNG, JPG, and GIF image files for inline image uploads. The file types you can upload depend on the upload settings that an admin configures in Admin Center.

Inline image and file attachment limits vary by location:

Articles: 20MB limit per file or image upload.

Community posts and comments: 2MB limit per image file.

Each article has no limit on overall storage or total number of attached files. However, attaching large numbers of files can degrade performance. Use a cloud-storage program and link to a public folder for large file distribution.

How to upload images and attachments in an article

To add an inline image to an article:

In the article editor, click Add image.

In the Media library, select your file.

Click Insert media.

To upload other file types, such as PDF files, go to Article settings > Placement > Attachments > Manage attached media.

For more information, see Creating articles in the knowledge base and Allowing attachments in tickets.