Does shutting down my computer set my Talk status to offline?

Question

I shut down my computer after my shift but I still got missed calls when I opened Zendesk the next day. Does shutting down the computer automatically set the Talk status to offline?

Answer

An agent's Talk status changes automatically based on how you use omnichannel routing:

If you activated omnichannel routing and an agent closes their browser or shuts down their computer, their Talk status automatically changes to offline after a few minutes

If you deactivated omnichannel routing and an agent shuts down their computer, their Talk status doesn't automatically change to offline. They need to set their status manually.

Note: Omnichannel routing is the default routing experience for all new and trial Zendesk Suite customers created on or after December 11.

For more information, see Best practices for Zendesk Talk.