Can views be refreshed automatically?

Can I automatically refresh views?

No, views don't automatically refresh in Zendesk Support. As a workaround, use one of these options:

Utilize third-party apps in the Chrome store to automatically refresh your browser session. Zendesk doesn't support these apps.

Click from one view into another to refresh all views.

Use the refresh button to manually refresh views.

When agents use Play mode, views refresh every five minutes to quickly address new tickets at the top of the view.

For more information about views, see these articles:

Using views to manage ticket workflow

Working with tickets

Tip: To request this feature, add your use case to the product feedback page. See this article: Automatic Refresh in Views.