Can I use AI suggestions to generate use cases for advanced email AI agents?

Question

I can't generate any suggestions for my email AI agent, and the error appears with ai agent does not have any conversations.

Can I use AI Suggestions to generate use cases for advanced email AI agents?

Answer

Yes. The ai agent does not have any conversations error is misleading. It's tied to the source you picked rather than to the channel or bot generation. With the default Report preset > Quick, the Source defaults to This AI agent and includes only messages that were classified as not understood.

This method queries only for conversations carrying not understood conversations, and when it finds none, it returns the ai agent does not have any conversations error. A bot with plenty of traffic but few not understood messages may encounter this error. A topic needs at least 5 conversations before it surfaces as a suggestion, so a small sample can return nothing even when the import succeeds.

For AI agents connected to email channels, switch the Report preset from Quick to Custom and set Source to Zendesk Support. That pulls historical email tickets from your Zendesk account that includes public comments only, no private notes, excludes messaging tickets, and you can raise the Conversations sample to 1000 or 2000 to include more tickets.