How can I identify brand IDs in a multi-brand setup?

Question

How can I identify the corresponding brand ID for each brand when using multiple brands?

Answer

To identify brand IDs and configure certain apps or make specific API calls, use one of these methods:

Method 1: From the Knowledge admin console

Open any Zendesk product. Click the Zendesk Products icon ( ) in the top bar, then select Knowledge > Knowledge admin

The URL of the page includes the brand id with a long number, for example: https://yoursubdomain.zendesk.com/knowledge/lists/default/1/1?brand_id=id

To view the ID of other brands, switch the brand via the brand selector at the top left corner of the page and the brand ID will change in the URL after the brand_id= part

Note: If you do not see the selector, you only use one brand.

Method 2: Brand List through API call

To see a full list of brands including their IDs and additional information, make an API call using the following endpoint: GET /api/v2/brands

https://{subdomain}.zendesk.com/api/v2/brands.json

For more information, see these articles:

List brands

Setting up multiple brands