I am not receiving my password reset email

I don't receive the password reset email for my Zendesk Support account.

To resolve this issue:

Check the status page to verify that there's no ongoing incident that affects your account

Request the password reset from this URL: https://yoursubdomain.zendesk.com. Replace yoursubdomain with your actual subdomain. Or click this button to select your subdomain and go directly to the password reset page:
Go to password reset page
Ensure there's no space after the email when you press submit.

Search for the message in the spam folder of your email account

If the email isn't in your spam folder, an admin can check if a system rule blocks messages to your inbox

Check if the option Allow users to change their password in Admin Center > People > Configuration > End users is turned off

Note: You will receive two email notifications in your primary email address when you reset your password. The emails have separate branding. For example, This email is a service from [brand_name]. Delivered by Zendesk and This email is a service from [account_name]. Delivered by Zendesk.

See How do I reset my password when I can't sign in?

For Sell Legacy accounts, see Reset a Sell account password.