Can user accounts share an email address?

<h2 id="h_01HN0K2WHYBS6G9D7VGKYVNFBF">Question</h2><p>Can multiple end users use the same email address in my Zendesk account?</p><h2 id="h_01HN0K2WHY52N5VB6DT14NHM8Z">Answer</h2><p>No, each user in the account must have a unique email address. Attempting to create a user with an email address that is already in use end in the below error message:</p><p><strong>Error saving user: Email: [email address] is already being used by another user</strong></p><p>Consider merging and deleting any duplicate user accounts as described in these articles, in line with our <strong>Agent Login</strong> policy on the <a href="https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/" target="_blank" rel="noopener noreferrer">Zendesk Customer Agreement</a>:</p><ul>
<li data-list-item-id="ea8c70dd2b8539719f6f82894fa10dcf1"><a href="https://support.zendesk.com/hc/en-us/articles/4408887695898-Merging-a-user-s-duplicate-account" target="_blank" rel="noopener noreferrer">Merging a user's duplicate account</a></li>
<li data-list-item-id="e117b6647f7fb9a350853404785d5fe08">
<p><a href="https://support.zendesk.com/hc/en-us/articles/4408821737498-Deleting-users" target="_self">Deleting users</a></p>
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<h2 id="h_01KS0H344CAARB09HX9JWNP5T1">Can user accounts share an email address? Can multiple end users or customers use the same email address in my Zendesk account or instance? Can I reuse an email address for another user?</h2>
<p>No, each user or end user in the account or instance must have a unique email address.</p>

<h2 id="h_01KS0H344D068TTS6J4G2FDAWA">What error occurs when saving a user with an existing email address? Why do I get an error when I try to create a user with an email address already in use?</h2>
<p>You receive the following error message when you attempt to create a user with an email address that another user already uses: Error saving user: Email: [email address] is already being used by another user</p>

<h2 id="h_01KS0H344DCMSPEMRRCVTYJ3E8">How do I handle duplicate user accounts in Zendesk? What is the best practice for duplicate customer accounts or team member profiles with identical emails?</h2>
<p>You merge and delete duplicate user accounts in line with the Agent Login policy on the Main Services Agreement.</p>

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