How do I reduce the number of agent seats on my subscription?

Reduce the number of agent seats

If you have an unused agent seat on your account, you can remove it from your subscription. You must be the account owner or billing admin to make these changes. To view the number of active seats on your account, visit the Team members page.

Warning: Before you remove agent seats from your account, ensure the seats are empty so you don't lose tickets or other data. For more information, see Downgrading and removing an agent.

Customers with Zendesk sales-assisted or managed accounts may need to contact their account representative to make this change instead.

To make this change as a self-service customer:

If all seats are currently used, downgrade some of your agents to end users first

Then, go to Admin Center > Account > Billing > Subscription > Manage

Use the Seats field to update the number of agent seats you need and reduce or add seats

These changes won't go into effect until your next billing cycle. For more information, see Why did my subscription change not go into effect immediately?