How can I improve the quality of my calls?

The below factors are the biggest contributors to voice quality issues in a VoIP network:

Latency and delay symptoms

The time your voice data takes to arrive at the destination.

Latency causes media delivery delays

Callers can speak over each other

Calls can break up

Packet loss

Your voice data doesn't reach the final destination.

Packet loss causes gaps and cut-outs in media

Callers cannot hear the other side

Jitter issues

Your voice data arrives at the destination out of order.

Jitter creates a robotic distortion effect in media

It creates packet loss when it overruns the jitter buffer

To resolve network connection issues and delays

Generally, most quality issues occur when you don't configure the local network or . This introduces jitter, latency, or packet loss.

Have your network team or IT team review network requirements for Talk

Configure your firewall to allow all Zendesk IPs

Allow real-time traffic on your local network

After your technical team configures the network layer, follow this article: Preparing to use Zendesk Talk

Turn off the Wi-Fi connection on your computer and use a hardwired connection. If you don't use a hardwired connection, external factors affect your calls