Can I use my own company's phone number for Voice (formerly Talk) or Sales?

<h2 id="h_01KTP0FQT8HGRNMWT2MHP4GZC1">Question</h2><p>Can I transfer my phone number to use it with Zendesk Voice (formerly Talk) or Zendesk Sales?</p><h2 id="h_01KTP0FQT9V7R4KAC6B08XGWGD">Answer</h2><p>Yes, you can port your number into either Voice (formerly Talk) or Sales if you have a paid subscription. You can't port numbers on Talk trial accounts.</p><h3 id="h_01KTP0FQT9XDCQPX1V8TR5A5BX">Prerequisites</h3><p>To transfer an external phone number to your Zendesk account, the account owner must initiate a port request. Consider these points when you decide to port your number:</p><ul>
<li data-list-item-id="e1e64ee54c8b450a7973f2095dbabd9f0">The phone provider for Zendesk, Twilio, can port most US domestic local numbers, toll-free numbers, and some numbers in Canada. If you provide phone support outside of the US or Canada, you can purchase international phone numbers for more than 40 countries. Find price and availability details <a href="https://support.zendesk.com/hc/en-us/articles/4408846483482-Zendesk-Talk-number-availability-and-address-requirements" target="_blank" rel="noopener noreferrer">here</a>.</li>
<li data-list-item-id="e5a33b7571cbe8b6fe2127243ab82c3e2">Toll-free numbers have more restrictions than local numbers and take more time to port. Learn more about toll-free ports in <a href="https://www.twilio.com/en-us/guidelines/porting" target="_blank" rel="noopener noreferrer">Twilio’s help center</a>.</li>
<li data-list-item-id="e79735a60302e395efb0c8ffdd18a1890">You can't use the same phone number for both Voice (formerly Talk) and Sales accounts. These must be separate phone numbers.</li>
</ul><p>For more information about the port process, see:</p><ul>
<li data-list-item-id="ee7275f77761dce7266bcc1a256f2a37c"><a href="https://support.zendesk.com/hc/en-us/articles/4408834776858-Porting-numbers-into-Zendesk-Talk" target="_blank" rel="noopener noreferrer">Port numbers into Zendesk Voice (formerly Talk)</a></li>
<li data-list-item-id="eecb0e0b00f7db4fc0d1e0023904ade78"><a href="https://support.zendesk.com/hc/en-us/articles/4408828587930-Porting-a-number-to-Sales-Voice" target="_blank" rel="noopener noreferrer">Port a number to Sales Voice</a></li>
</ul><p>After you initiate a port request, you receive notification whether the request is approved. You also receive the date when the number transfers to your account. You can continue to use the number through your external carrier until the transfer completes.</p><style>
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</style><div class="ai-only" aria-hidden="true"><details><summary>THIS SECTION IS AI CONTENT. DON'T EDIT OR DELETE.</summary><h2 id="h_01KXKYHS4DP5Z52TMGDKSM6E5Z">Can I transfer my phone number to use it with Zendesk Voice or Talk or Sales? Can I port my external number to my Zendesk account or instance? Can I keep my current phone number when I move to Zendesk?</h2>
<p>Yes, you can port your number into either Voice (formerly Talk) or Sales if you have a paid subscription. You cannot port numbers on Talk trial accounts.</p>
<h2 id="h_01KXKYHS4DHA608PX96EQ1XGKY">Who can transfer an external phone number to Zendesk? Who can initiate a number port request? Can any agent request a phone number transfer?</h2>
<p>To transfer an external phone number to your Zendesk account or instance, the account owner must initiate a port request.</p>
<h2 id="h_01KXKYHS4DY7R5S0H6EDSFV408">Which phone numbers can Zendesk port? Can I transfer international or toll-free numbers to Zendesk? What phone numbers does Twilio support for porting?</h2>
<p>The phone provider for Zendesk, Twilio, can port most US domestic local numbers, toll-free numbers, and some numbers in Canada. If you provide phone support outside of the US or Canada, you can purchase international phone numbers for more than 40 countries. Toll-free numbers have more restrictions than local numbers and take more time to port.</p>
<h2 id="h_01KXKYHS4DNKKNCQC7XM1BJWC3">Can I use the same phone number for both Zendesk Voice and Sales? Can one phone number connect to both Talk and Sales accounts or instances? Can I share a single number between Voice and Sales?</h2>
<p>You cannot use the same phone number for both Voice (formerly Talk) and Sales accounts or instances. These must be separate phone numbers.</p>
<h2 id="h_01KXKYHS4DFWYHRFC0YYN0RRW8">What happens after I submit a number port request? Can I use my phone number while it transfers to Zendesk? How do I know when my phone number transfer completes?</h2>
<p>After you initiate a port request, you receive notification whether the request is approved. You also receive the date when the number transfers to your account or instance. You can continue to use the number through your external carrier until the transfer completes.</p></details></div>