Why am I not receiving scheduled dashboard emails?

<p class="p"><img class="wysiwyg-image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/plan_available_explore_pro.png" alt="Explore Professional only" id="Explore_recipe_advanced_groups__image_yg1_hvb_qfb"></p><p class="p"><img class="wysiwyg-image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/plan_available_pe.png" alt="Support Professional and Enterprise" id="Explore_recipe_advanced_groups__image_xnr_mws_1fb"></p><h2 id="h_01KSMF48P8NBTGZZ5CZERAPMK7">Question</h2><p>I have scheduled a dashboard to be sent every week but my users are not receiving my Analytics email. What can I do? </p><h2 id="h_01KSMF48P8D5KZ1JYXFBGDXR0H">Answer</h2><h4 id="h_01KSMFATZ9T16KGT2Y2CPRAYQC">If you did not receive the scheduled dashboard email</h4><ul>
<li data-list-item-id="e1c74feac1c0a0bfc6311439f244a113a">Verify your role in <a href="https://support.zendesk.com/hc/en-us/articles/4408835022490-Viewing-and-editing-your-user-profile-in-Zendesk-Support" target="_blank" rel="noopener noreferrer">your profile</a>, scheduled dashboard deliveries are unavailable to the <strong>light agent</strong> role</li>
<li data-list-item-id="e3a146ffd00818a7b09750a266bf2c087">Automatic emails might get stuck in filters of their recipients. Check the spam folder of your inbox and ask your system administrator if your company blocked the Zendesk third-party email. Try changing the email address in <a href="https://support.zendesk.com/hc/en-us/articles/4408832485914-Editing-team-member-user-profiles" target="_blank" rel="noopener noreferrer">your profile</a>, if you can't receive emails.</li>
<li data-list-item-id="ecbdb9923faecc0df126f8c9398efe570">In your dashboard, click <strong>Deliver</strong> and verify that the frequency is the one you intended.<img src="https://support.zendesk.com/hc/article_attachments/11005106765722" alt="">
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</ul><p>If after verification, you are still unable to solve your issue, <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-customer-support" target="_blank" rel="noopener noreferrer">contact Zendesk customer support</a>.</p><p>For more information on scheduling dashboard emails, see the article: <a href="https://support.zendesk.com/hc/en-us/articles/4408843602714-Scheduling-dashboard-deliveries" target="_blank" rel="noopener noreferrer">Scheduling dashboard deliveries</a>.</p><style>
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<h2 id="h_01KXDCK3QSPA7QJ30D361XFM3X">Why am I not receiving scheduled dashboard emails? Why are my users or customers not receiving my Analytics or reporting email? How do I fix missing scheduled dashboard deliveries? What can I do if dashboard emails get stuck or blocked?</h2>
<p>Automatic emails might get stuck in filters of their recipients. Check the spam folder of your inbox and ask your system administrator if your company blocked the Zendesk third-party email.</p>

<h2 id="h_01KXDCK3QSYHCEJP0327V13S84">Can a Light Agent or read-only agent receive scheduled dashboard deliveries? Why is the scheduled dashboard delivery unavailable to my role or permissions? Can a viewer receive Analytics or reporting emails?</h2>
<p>Verify your role or access level in your profile. Scheduled dashboard deliveries are unavailable to the light agent or read-only agent role.</p>

<h2 id="h_01KXDCK3QSPGJM681KTKPV8V9W">How do I verify the frequency of my scheduled dashboard delivery? Where do I check scheduled dashboard emails? How do I manage reporting or Analytics delivery settings?</h2>
<p>In your dashboard or inbox, click <strong>Deliver</strong> and verify that the frequency is the one you intended.</p>
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