Workflow: Tag tickets with customer region automatically

To track a customer's location automatically, define the location in a custom ticket field. Add your locations to a drop-down list, and either an agent or the customer completes the field on the ticket form.

To add a custom ticket field for automatic tags

Go to Admin Center

Navigate to Objects and rules > Tickets > Fields

Click Add field

Select a field type, such as Drop-down or Multi-select

Enter the field name and description

Select Required to solve a ticket

Under Permissions, choose whether agents and customers can edit the field

Under Field values, add the locations for your tag list. Tags are created automatically and can be edited.

Click Save, your future tickets will be tagged automatically

For more information, see: Adding custom ticket fields to your tickets and forms.