How do I change my account name in Zendesk Support?

Question

Where can I change the account name in Support?

Answer

There are different names related to your account and brand that you can change in Zendesk:

Account and email notification name

Brand name

Help center name

Account and email notification name

Your account name appears in a browser's page tab next to your favicon, and the subject line of email notifications sent from your support address. To change the name, follow the instructions in Branding the Support interface.

Brand name

To change a brand's name in your account:

From Admin Center, go to Account > Brand management > Brands > click the brand you want to rename

Click the Actions dropdown and select Manage settings

Enter the Name under Basics and click the Save.

For related resources, see How can I update the company name in outbound email notifications?

Help center name

If you have a help center, see Updating the help center name.

Note: If you have a account that is Chat-only, Sell-only, or Sell + Chat integration, you can't change the name of the account.