Can I use generative AI search in the help center without sign in?

Question

Do my customers need to be signed in to use generative AI search in the help center? Can anonymous users see articles? Can quick answers return an article that is not public? Are internal published articles returned?

Answer

Article permissions control whether the article appears in search results:

If the Viewing permissions setting displays Everyone, unauthenticated end users can find the article

If you restrict the Viewing permissions setting to Signed in users, your article becomes internal and users must sign in to see it

If you use single sign-on (SSO), ask your developers to set up user authentication on the help center