Can my customers give a satisfaction rating through Zendesk Talk?

Question

Is it possible for customers to provide a satisfaction rating through Zendesk Talk?

Answer

No, it is not possible for end-users to leave a satisfaction rating over the phone in Zendesk Talk.

Depending on your plan type, you can provide the customer with the customer satisfaction survey in a follow-up ticket.

For more information, see the article: Using CSAT.