Error: Field couldn’t be added. Must contain at least one field option

Issue symptoms

I want to add a type code with a drop-down field. I cannot find the Type for my end user to hover over or select. I end up with the following error message: Field couldn’t be added. Must contain at least one field option.

Resolution steps

When adding a drop-down custom field type, enter at least one field value.

To add a drop-down field option:

Add text under Field values > Value

Save the drop-down field without any error

To allow a customer to add another code, create an additional Text field and include it in the ticket form

For more information, see Adding custom ticket fields to your tickets and forms.