What data makes up my report or dashboard?

Question

I created a report and want to double-check the data it displays. I want to know what ticket numbers, call identifiers, or other specific data are in the reports on the prebuilt dashboard. How do I find the ticket identifiers that make up the data in the report?

Answer

Use the drill in feature to see the specific tickets behind a chart column, a pie slice, a table value, or other parts of a report.

For instructions on how to use this feature, see Using drill in to refine your reports.