Question

Where can I use Markdown and HTML in Zendesk Support?

Answer

You can use Markdown in the places below:

Agent signature

Global agent signature

Multibrand agent signatures

If you deactivate rich content, you can also use Markdown in these places:

Macros

Comments

You can use HTML in the places below:

Triggers: You might need to compress HTML in some triggers. Use a compression tool, for example Text Fixer

Automations

Dynamic content.

Note: HTML is not guaranteed when you use dynamic content in triggers, automations, or macros.

Email template

CC email template

Welcome email

Verification email

Tip: If you see extra gaps or spaces when content is sent to customers, ensure your HTML is minified or written in one line.