Do I get Copilot with AI Agents - Advanced?

Question

Is Copilot included in the AI Agents - Advanced add-on?

Answer

No. AI Agents - Advanced and Copilot are distinct add-ons. Buy Copilot separately.

Here’s how they differ:

Copilot acts as an AI assistant for human agents. It boosts productivity with features such as ticket summaries and reply suggestions.

AI Agents - Advanced are autonomous virtual agents that work directly with customers. They manage customer conversations and resolve issues on their own.

Think of Copilot as an automation and a productivity tool for your team. AI Agents - Advanced are a way to automate customer interactions. The Zendesk pricing page contains details.