How do I grant an agent access to a product?

<h2 id="h_01KWH8731P6B8MGFDKF5S7A2YT">Question</h2><p>How do I set up access for a new agent?</p><h2 id="h_01KWH87708VEFGK98NXD6TQP11">Answer</h2><p>You can set the product access role for an agent from their <strong>user profile</strong> in <a href="https://support.zendesk.com/hc/en-us/articles/4581766374554-Using-Zendesk-Admin-Center" target="_blank" rel="noopener noreferrer">Admin Center</a>.</p><p>To set up access for an agent:</p><ol>
<li data-list-item-id="e7192a84b7e2d37b557111df796418ee1">Add the agent as a new <strong>Staff</strong> user if they aren't already added to your account. See <a href="https://support.zendesk.com/hc/en-us/articles/4408886939930-Adding-agents-and-admins" target="_blank" rel="noopener noreferrer">Add agents and admins</a>
</li>
<li data-list-item-id="e9b042b538e87972d03604f8916857f8f">Navigate to the agent's user profile with one of these options: <br><br>Option 1:  Go to <a href="https://support.zendesk.com/hc/en-us/articles/4581766374554-Using-Zendesk-Admin-Center#topic_hfg_dyz_1hb" target="_blank" rel="noopener noreferrer"><strong>Admin Center &gt; People &gt; Team &gt; Team members</strong></a>. <br><br>Option 2:  Click the <strong>Search</strong> icon (<img src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/search_icon.png" alt="" id="topic_kvk_xyk_zs__image_fg4_1zk_zs">) in the top toolbar and search for the agent's name. Look for the agent profile under the <strong>Users</strong> tab and click the profile to open it. <br><img class="wysiwyg-image-resized" style="aspect-ratio: 1656/306; width: 65.26%;" src="https://support.zendesk.com/hc/article_attachments/11016013748890" width="500px"> <br><br>Click <strong>Manage role in Admin Center</strong> from the left sidebar. <br><br>Review the agent's roles for each Zendesk product and make the necessary changes to grant access</li>
</ol><p>For more information on each product role and its permissions, see <a href="https://support.zendesk.com/hc/en-us/articles/4408824375450-Setting-roles-and-access-in-Zendesk-Admin-Center" target="_blank" rel="noopener noreferrer">Roles and access in Admin Center</a>.</p><style>
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</style><div class="ai-only" aria-hidden="true"><details><summary>THIS SECTION IS AI CONTENT. DON'T EDIT OR DELETE.</summary><h2 id="h_01KXKW9R5DDK4T75G19A0ZB865">How do I set up access for a new agent or support person? How do I configure permissions or an access level for a new team member? How do I grant product access to a user or my team?</h2>
<p>You can set the product access <strong>role</strong> or permissions for an agent or team member from their user profile in <strong>Admin Center</strong>.</p>
<ol>
<li data-list-item-id="eece297aea3127f695ea44be31ef66002">Add the agent as a new <strong>Staff user</strong> if they are not in your account.</li>
<li data-list-item-id="ed945cb0317e545f6f097e39220d664f1">Navigate to the user profile of the agent with one of these options:<ul>
<li data-list-item-id="e27680e881cfaa17e5b5984567db6fbfd">Option 1: Go to <strong>Admin Center</strong> <strong>People</strong> <strong>Team</strong> <strong>Team members</strong>.</li>
<li data-list-item-id="efb5db9d26fce966bf8ca02de0634d7cb">Option 2: Click the <strong>Search</strong> icon in the top toolbar and search for the name of the agent. Look for the agent profile under the <strong>Users</strong> tab and click the profile to open it.</li>
</ul>
</li>
<li data-list-item-id="e1677148bb1134faa694d275b31afd4f7">Click <strong>Manage role in Admin Center</strong> from the left sidebar.</li>
<li data-list-item-id="e2c9ab12af7a5734eab30ab2f60b1c086">Review the roles of the agent for each Zendesk product and make the necessary changes to grant access.</li>
</ol></details></div>