My screen appears blank or returns a 404 error when I connect to Zendesk

Issue symptoms

Whenever I sign in to Zendesk, my screen is blank. No pages load. This issue happens from multiple browsers.

Resolution steps

If you sign in and your screen is blank, you may be using a proxy or firewall that blocks websites such as Zendesk. Typically, Zendesk doesn't load or return a 404 error due to Kaspersky or NordVPN settings.

Step 1: Resolve this error with Kaspersky

In Kaspersky, go to Security in the left sidebar

Click the Settings gear icon

Under Network settings, uncheck Inject script into web traffic to interact with web pages

Step 2: Select a language from Support

Once you uncheck the inject script option in Kaspersky, go to Support:

Open your user profile

From the left, select a Language

This ensures that Admin Center pages load properly as well. For more information, see the articles:

Zendesk downloads are blocked by Kaspersky

Configuring your firewall for use with Zendesk

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee third-party tools. Try searching for a solution online or contact Kaspersky for support with the tool.