Do I need a Voice license for Text agents?

Question

Do I need a Zendesk Voice (formerly Talk) license for Text agents?

Answer

Yes, any agent who uses your Text channel to reply needs a Zendesk Voice license. You can have a different number of Zendesk Voice and Support agent seats.

See Supplemental terms for service-specific terms of the Main Services Agreement.

For more information on Talk billing, see Zendesk Voice billing FAQ.