What happens when my Zendesk Support subscription expires?

What happens when a Support account subscription expires?

When a Zendesk Support account expires or is suspended, you temporarily lose the ability to send or receive tickets and emails.

You can still access your account for a short time. However, the system does not deliver new requests, and you cannot reply to existing tickets until your payment is processed and your account is reinstated.

While your account is suspended or expired, Zendesk temporarily invalidates your SSL certificate. Visitors who go to your help center or sign in may see security or trust warnings in their browsers until the certificate becomes active again after payment is processed.

About seven days after your account enters the suspended or expired state, ticket and email activity stop. After that, the account becomes completely inaccessible.

For more information about billing issues, see Preventing account suspension and Billing FAQ and resources.