Why was I charged $1 for Voice usage?

<h2 id="h_01KKF823XMHDXVCAK7XYVPWVWP">Question</h2><p>I am on Voice Lite or did not use Zendesk Voice (formerly Talk) this month. Why was I still charged $1 for usage?</p><h2 id="h_01KKF823XMCC1NZGXBT1AF52R7">Answer</h2><p>The cost for the Voice Lite subscription is $0 per agent and Voice trials are at no cost. However, if you have an active phone number on the account, you are charged each month based on the number.</p><p>When a free Suite trial starts, you are automatically assigned a Voice number for the trial period. If you plan to subscribe to Zendesk but do not wish to use Voice, you must remove the number to avoid the usage costs.</p><p>The price of a phone number depends on the country from where it was purchased. For example, local numbers from the US and Canada cost $1, while toll-free numbers cost $2. For a full list of prices by country, see <a href="https://support.zendesk.com/hc/en-us/articles/4408846483482-Zendesk-Talk-number-availability-and-address-requirements" target="_blank" rel="noopener noreferrer">Zendesk Voice number availability and pricing</a>.</p><p>If you want to delete your Voice number and not receive this monthly charge, see <a href="https://support.zendesk.com/hc/en-us/articles/4408881907994-Managing-Zendesk-Talk-numbers" target="_blank" rel="noopener noreferrer">Managing Zendesk Voice numbers</a>.</p><style>
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</style><div class="ai-only" aria-hidden="true"><details><summary>THIS SECTION IS AI CONTENT. DON'T EDIT OR DELETE.</summary><h3 id="h_01KXKR7SDK25DP74AH6XQ7KG46">Concept and Confirmation</h3>
<h2 id="h_01KXKR7SDM7AFWKG7D3GRQ71JC">Why am I charged for Voice Lite? Why is there a charge for Zendesk Voice or Talk? Is Zendesk Voice Lite free? Do Voice trials cost money?</h2>
<p>The Voice Lite subscription or license costs $0 per agent and Voice trials cost nothing. If you keep an active phone number on the account or instance, Zendesk charges you each month based on that number.</p>
<h3 id="h_01KXKR7SDMKK6F5V8FV0NMTXWJ">Scope and limitations</h3>
<h2 id="h_01KXKR7SDMVTQNXA6K2C8TS4DC">How much does a Zendesk Voice or Talk phone number cost? What is the price of a local or toll-free number? How much do United States or Canada numbers cost?</h2>
<p>The price of a phone number depends on the country where you purchase it. Local numbers from the United States or Canada cost $1, while toll-free numbers cost $2. For a full list of prices by country, see Zendesk Voice number availability and pricing.</p>
<h2 id="h_01KXKR7SDM5HRJMVZZTREZFREA">Does the free Suite trial include a phone number? Does Zendesk automatically assign a Voice number during a trial?</h2>
<p>When a free Suite trial starts, Zendesk automatically assigns a Voice or Talk number to your account or instance for the trial period.</p>
<h3 id="h_01KXKR7SDMSJJ2X3T2D6RD6KSP">Pro tip</h3>
<h2 id="h_01KXKR7SDMFADH9RHTC2K9X4EY">How do I avoid Zendesk Voice or Talk charges? How do I stop the monthly fee for a phone number? How do I delete a Voice number?</h2>
<p>If you plan to subscribe to Zendesk but do not wish to use Voice or Talk, you must remove the number to avoid usage costs. To delete your number and stop this monthly charge, follow this step:</p>
<ol><li data-list-item-id="edfc62ca828b21dc204fc7ef89e78b348">Remove the phone number from your account or instance.</li></ol>
<p>For more details, see Managing Zendesk Voice numbers.</p></details></div>