I am not receiving notifications of new tickets

<h2 id="h_01KN2XDAF71Y722898VPXPZQ06">Issue symptoms</h2><p>I don't receive an email when new tickets are created.</p><h2 id="h_01KN2XDAF7KW1JBA42V3V8PMNE">Resolution steps</h2><p>If you don't receive these notifications, check these possible causes:</p><h3 id="h_01KN2XDAF7J1NMP3B44S5D4Z2B">Deactivated trigger</h3><p>Often, notifications stop because a trigger that sent the notification is deactivated.</p><p>Verify if a <a href="https://support.zendesk.com/hc/en-us/articles/4408822236058" target="_blank" rel="noopener noreferrer">trigger</a> sends a notification when a ticket is created. To check this: <a href="https://support.zendesk.com/hc/en-us/articles/4408829602970-Viewing-all-events-of-a-ticket" target="_blank" rel="noopener noreferrer">check the ticket events</a> for any trigger that notifies the team. The default trigger that sends these notifications is <strong>Notify all agents of received request</strong>.</p><p>If you don't see a trigger that notifies you, <a href="https://support.zendesk.com/hc/en-us/articles/4408882237722-Managing-triggers#topic_vcz_cfy_2lb" target="_blank" rel="noopener noreferrer">view the deactivated triggers</a> and check if any require activation. You can also build a new trigger that mirrors the functionality of <a href="https://support.zendesk.com/hc/en-us/articles/4408828984346-About-the-Support-default-triggers" target="_blank" rel="noopener noreferrer">one of the default triggers</a> if they're deleted.</p><h3 id="h_01KN2XDAF7AB46DV01KSV1CRHB">Blocked email</h3><p>If a trigger runs and sends a notification but you still don't receive the email, the issue is likely outside of Zendesk. Check the spam or junk email folder. An admin can check if rules block emails from certain addresses or domains. For further assistance, see <a href="https://support.zendesk.com/hc/en-us/articles/4408834888730" target="_blank" rel="noopener noreferrer">Troubleshooting email deliverability</a>.</p><style>
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<summary>THIS SECTION IS AI CONTENT. DON'T EDIT OR DELETE.</summary>
<h2 id="h_01KXEEH79BN8691SSY16RAQMGN">Do deactivated triggers or auto-replies stop new ticket alerts? Can a deactivated notification rule stop email alerts for my team or support persons when new tickets are created? Does the default trigger "Notify all agents of received request" fail if it is deactivated?</h2>
<p>Yes. Notifications often stop because a trigger or auto-reply that sent the notification is deactivated. Verify if a trigger or notification rule sends a notification when a ticket is created. To check this, use these action steps:</p>
<ol>
<li>Check the ticket events for any trigger or auto-reply that notifies the team or support person.</li>
<li>View the deactivated triggers if you do not see a trigger that notifies you.</li>
<li>Check if any require activation.</li>
</ol>
<p>The default trigger that sends these notifications is <strong>Notify all agents of received request</strong>. If a trigger runs and sends a notification but you still do not receive the email, the issue is likely outside of Zendesk or your ticketing system. Check the spam or junk email folder, or ask an admin to check if rules block emails from certain addresses or domains.</p>

<h2 id="h_01KXEEH79BZFA49CHT62QJKHA0">Can I recreate a deleted default trigger or auto-reply? How do I restore the default notification rule if it is deleted? What can I do if a default trigger is deleted from my ticketing system?</h2>
<p>You can build a new trigger or auto-reply that mirrors the functionality of one of the default triggers if they are deleted.</p>
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