Can I add custom fields to my customer's view?

Question

I have custom fields on my web form that I want to display in the table shown to my end users via the My activities option in the help center. Is it possible to include a custom field as a column on this table?

Answer

Yes, you can include a custom field as a column on this table. The request list experience improves how end users manage large numbers of requests in the customer portal. End users can use these features:

Combinable filtering options to refine the requests they want to manage

Column configuration options to show or hide system fields and custom fields. You can add custom fields to tickets to gather more information about the customer or issue. Fields can be visible to agents only or to agents and end users.

Permit end users to view the custom field in their ticket by making the field visible, or add the custom field to the Support Request form by making the field visible and editable.

For more information, see Adding custom ticket fields to your tickets and forms.