Where is the data export option?

Question

I want to export ticket data from my account, but I can't find the option in Admin Center. Where can I find the data export option? I require the ability to export data. My permissions appear to allow me to access exports, but i cannot see Tools or Reports, which is invisible.

Answer

This feature is available in any of the Suite, Support Professional or Support Enterprise plans. If you don't have access to this feature after you confirm that you use the correct plan, you'll see a screen that says Nothing to see here or won't be able to see Reports from Admin Center > Account in the sidebar, Tools.

To gain access to data exports:

Ask your account owner to ensure they can see the option. If they don't see the Reports option under Admin Center > Account in the sidebar, Tools

If even your account owner cannot see the option, then it means the account owner must request enabling account data exports to Zendesk Customer Support

If the account owner sees the option but you don't, ask that person to verify that you are an admin, and that there are no restrictions in Reports, under the Approved email domain field. The email domain of the email address on your account must match any restrictions.

For complete instructions on how to request a data export, follow the instructions in this article: Exporting ticket, user, or organization data from your account.

Note: The ability to export data to a JSON, CSV, or XML file is limited to admins on the account and custom agent roles with export permissions. It is possible to restrict the email domain linked to a user as well.

Tip: If you want to export a specific set of data, create and export a report in Explore.