Shopify for Zendesk error: Failed to validate for sufficient access token scopes. Try again later

Issue symptoms

When I use the Shopify for Zendesk integration, I see the error Failed to validate for sufficient access token scopes. Try again later.

Resolution steps

To resolve this issue, follow these steps:

Disconnect the affected Shopify storefront.

Then, reconnect it.

Note: If the issue persists, reproduce the error and gather HAR logs. Then, contact Zendesk Customer Support to share the logs with them.

For more information, see this article: Setting up the Shopify integration for Support and Chat.