How do I reactivate my suspended, expired, or canceled account?

How do I reactivate my suspended, expired, or canceled Zendesk account?

Your Zendesk account can be suspended due to a lack of payment. To see the timeline and process, see Preventing account suspension.

If your payment fails, the account owner must sign in and update the payment method on file. For more information, see Managing payments. After an update, the payment gateway automatically attempts to recharge your account in the next batch. Upon successful payment, Zendesk sends a confirmation email to all listed billing contacts.

Note: If the account is canceled, you can't sign in. The account owner must contact Zendesk Customer Support for further help.