Can I enable browser notifications for incoming voice calls?

Question

Can I ensure my system doesn't block or stop browser notifications for incoming voice calls?

Answer

You need to configure your browser and system to allow notifications to display on your desktop.

The following are instructions for Zendesk supported browsers:

For Chrome, see the Google article: Turn notifications on or off.

For Edge, see the Microsoft article: Manage website notifications in Microsoft Edge.

For Firefox, see this Mozilla article: Web Push notifications in Firefox.

For Safari, see the Apple article: Customize website notifications in Safari.

Additionally, you must prevent browsers from putting Zendesk to sleep. In your browser settings, ensure that tab discarding and notification suppression doesn't apply to Zendesk apps.

Chrome: Disable Memory Saver

Open Settings > Performance or enter chrome://settings/performance in the address bar.

Under "Always keep these sites active", then click Add.

Enter [*.]zendesk.com and click Add to save.

Edge: Stop Sleeping Tabs

Enter edge://settings/system in the address bar.

Locate the "Never put these sites to sleep" section.

Click Add and enter [*.]zendesk.com.

Firefox: Prevent Tab Discarding

Type about:config in your address bar and press Enter.

Click "Accept the Risk and Continue."

Search for browser.tabs.unloadOnLowMemory and double-click it to set it to false.

Lastly, if you use Focus (macOS), or Do not disturb (Win11), or Focus assist (Win10), add your browser as an allowed app so notifications aren’t silenced. For more information, see this Mac or this Windows article.