Can I change my Sale Voice phone number?

Question

I selected a number in my voice and text settings, but now I want a new phone number to call my leads. Is it possible to change my phone number?

Answer

Yes. Contact Zendesk Customer Support for further help. The team can release your phone number so you can navigate to your Voice and Text settings and select a new available phone number.

When you change your Sell Voice number, all logged phone calls and call records from the old number remain in the account.

Important: This number change is permanent. You won't be able to get your old number back.