How do I pull a report of the last 30 days of tickets?

Question

I want to pull a report of all tickets in the last 30 days. What are my options?

Answer

There are a few options to pull a list of tickets from the last 30 days in your account, which depend on your plan type. If you have an Explore Professional plan, you can use a custom Explore report. To get started using Explore, review: Getting started with Zendesk Explore for reporting and analytics.

If you prefer to gather all ticket data, including the comments, you can export tickets from your account instead. You may need to have your account owner enable exports if you have not exported tickets before. See the article: What are my ticket export options?

For an example of how to create an Explore report that contains tickets and their statuses over the past 30 days, see the video below:

If you want to track more incremental ticket activity for each day in an Explore report, see the article: Explore recipe: Daily ticket activity in the last 30 days.