How can I add the AI agent to WhatsApp or another social messaging channel?

<h2 id="h_01HYBAYSYE6D5MS9R76RP14V1N">Question</h2><p>I want to connect my AI agent chatbot to my social media channels. How do I do that?</p><h2 id="h_01HYBAYSYEBM197897FQ8P2KW9">Answer</h2><p>To add an AI agent to your social messaging channel, ensure that the requirements for it to function are met. You must be using Zendesk messaging. Your WhatsApp messaging channel must already be <a href="https://support.zendesk.com/hc/en-us/articles/4408842821786-Adding-WhatsApp-channels-to-the-Agent-Workspace#topic_vvb_zqt_hnb" target="_blank" rel="noopener noreferrer">connected to your Zendesk subdomain</a>.</p><p>To add your AI agent to WhatsApp or other social messaging channels, <a href="https://support.zendesk.com/hc/en-us/articles/6478272212506-Getting-started-with-AI-agents-Essential#topic_mjb_lrc_f2c" target="_blank" rel="noopener noreferrer">create a new AI agent</a> or edit an existing one, and under <strong>Brand and channels &gt;</strong> <strong>Messaging</strong>, select <strong>WhatsApp</strong> or your other social messaging channels. Publish your AI agent to apply the settings.</p><p><img class="wysiwyg-image-resized" style="aspect-ratio: 1560/1144; width: 82.62%;" src="https://support.zendesk.com/hc/article_attachments/9759069323034" alt="whatsapp for AI agents" width="1560" height="1144"></p><!-- AI knowledge DO NOT DELETE -->
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<h2 id="h_01KRZRW0BA62D2QAVJB2MHNKME">
What are the requirements to add a chatbot to WhatsApp? What do I need
to connect an AI agent to social messaging channels? What are the prerequisites
for an answer bot?
</h2>
<p>
You must use Zendesk messaging to add an AI agent or chatbot to social
messaging channels. Connect your WhatsApp messaging channel to your Zendesk
subdomain or account instance before you add the chatbot.
</p>
<h2 id="h_01KRZRW0BAZ21W40Y4Z7RSTECY">
How do I add the AI agent to WhatsApp? How can I connect a chatbot to
social media channels? How do I link an answer bot to social messaging?
</h2>
<ol>
<li>
Create a new AI agent or edit an existing chatbot or answer bot.
</li>
<li>
Navigate to <strong>Brand and channels</strong> &gt;
<strong>Messaging</strong>.
</li>
<li>
Select <strong>WhatsApp</strong> or your other social messaging channels.
</li>
<li>Publish your AI agent to apply the settings.</li>
</ol>
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