Can I edit closed tickets?

<h2 id="h_01HSDK3C3HY5VR355RVKF5VFMS">Question</h2><p>Can I edit a closed ticket to add information?</p><p><img class="wysiwyg-image-resized" style="aspect-ratio: 441/67; width: 50.43%;" src="https://support.zendesk.com/hc/article_attachments/11010428823066" alt="Ticket_is_closed.png" width="441" height="67"></p><h2 id="h_01HSDK3C3HG644Y46G8T9A6W6K">Answer</h2><p>Admins can edit the tags, subject, and priority ticket fields on closed tickets when the <a href="https://support.zendesk.com/hc/en-us/articles/7335734335258-Modifying-closed-tickets#topic_otn_2s3_qbc" target="_blank" rel="noopener noreferrer">modify closed tickets</a> feature is active in the account. To do it, use <a href="https://support.zendesk.com/hc/en-us/articles/4408821259930-About-the-Zendesk-Agent-Workspace" target="_blank" rel="noopener noreferrer">Agent Workspace</a> or the <a href="https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket" target="_blank" rel="noopener noreferrer">Update Ticket</a> and <a href="https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-many-tickets" target="_blank" rel="noopener noreferrer">Update Many Tickets</a> endpoints.</p><p>Zendesk lets you edit tickets in solved status before they are closed through <a href="https://support.zendesk.com/hc/en-us/articles/4408835051546-About-the-standard-Support-automations#topic_44p_cty_5t" target="_blank" rel="noopener noreferrer">business rules</a>. Requestors can only create follow-up tickets from closed tickets. Business rules such as triggers and automations don't act on closed tickets. For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/4408894213018-About-system-ticket-rules" target="_blank" rel="noopener noreferrer">About system ticket rules</a>. </p><p>You can delete closed tickets but you can't mass delete them from a ticket view or a user profile. For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/4408830952474-How-can-I-bulk-delete-closed-tickets" target="_blank" rel="noopener noreferrer">How can I bulk delete closed tickets?</a></p><div class="p"><div class="note">
<span class="notetitle">Note:</span> Closed, merged and archived tickets show the organization update in their <a href="https://support.zendesk.com/hc/en-us/articles/4408829602970" target="_blank" rel="noopener noreferrer">ticket events</a>.</div></div><p>If your account uses the Agent Workspace, you can <a href="https://support.zendesk.com/hc/en-us/articles/4408846470170-Redacting-ticket-content" target="_blank" rel="noopener noreferrer">redact ticket content</a> redact closed tickets.</p><style>
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<summary>THIS SECTION IS AI CONTENT. DON'T EDIT OR DELETE.</summary>

<h2 id="h_01KXGGZF5AFFYH7JFJXJ9XKCJ7">Can I edit closed tickets? Can I edit a closed ticket to add information? Can you change closed tickets? Can admins edit closed tickets?</h2>
<p>Admins edit the tags, subject, and priority ticket fields on closed tickets when the modify closed tickets feature is active in the account. You use <strong>Agent Workspace</strong> or the Update Ticket and Update Many Tickets endpoints to update them.</p>

<h2 id="h_01KXGGZF5A3FAKB1JF9PA2DAMS">Can I edit tickets in solved status before they close? Can you change solved tickets?</h2>
<p>Zendesk lets you edit tickets in solved status before business rules close them.</p>

<h2 id="h_01KXGGZF5AS27ATBAPSHE49Q05">Can a customer edit a closed ticket? Can requesters update closed tickets? Can an end user add information to closed tickets?</h2>
<p>Requesters only create follow-up tickets from closed tickets.</p>

<h2 id="h_01KXGGZF5A44X811XN32A23B25">Do triggers run on closed tickets? Do automations act on closed tickets? Do auto-replies apply to closed tickets? Do time-based rules affect closed tickets?</h2>
<p>Business rules such as triggers and automations do not act on closed tickets.</p>

<h2 id="h_01KXGGZF5AZBX15EQN9WPJP1FG">Can I delete closed tickets? Can you mass delete closed tickets? Can I bulk delete closed tickets from a user profile?</h2>
<p>You delete closed tickets but you cannot mass delete them from a ticket view or a user profile.</p>

<h2 id="h_01KXGGZF5ABBGAEZ9DS3E25M2J">Can you redact closed tickets? Can I remove sensitive content from closed tickets? Can agents redact ticket content on closed tickets?</h2>
<p>If your account uses the <strong>Agent Workspace</strong>, you redact ticket content in closed tickets.</p>

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