How can I get desktop notifications in Chat?

Question

I'd like to receive notifications for new chats. How can I get desktop notifications for Chat?

Answer

Every agent has the option to enable notifications in Chat settings.

For detailed instructions, see this article: Editing your chat notification settings.

Also, ensure that your browser has permission to send notifications. See the articles below for browser-specific information.

For Chrome, see the Google article: Turn notifications on or off.

For Edge, see the Microsoft article: Manage website notifications in Microsoft Edge.

For Safari, see the Apple article: Customize website notifications in Safari.

For Windows 10 and 11 users, ensure that the focus assist or do not disturb modes are not enabled. See this Microsoft article for instructions.

If you're having issues with Chat notifications not appearing make sure your network is stable and extensions are disabled.