Analytics error: An error occurred. Contact Zendesk Customer Support

<h2 id="h_01KMDHFVJR3H3HT1FKZ41EX7W2">Issue symptoms</h2><p>When I use Analytics and try to access a report or a dashboard, I see one of these error messages: <strong>An error occurred. Contact Zendesk Customer Support</strong>, or: <strong>Unable to load the widget content</strong>.</p><h2 id="h_01M1BG7HT3M2VC36FF82TM8H59">Root cause</h2><p>This error appears directly in Analytics and usually relates to a performance issue that may affect several accounts on Zendesk, not just your subdomain.</p><ul><li data-list-item-id="ece22c9c1ef76be9570fc4ddeb61b5a16">Zendesk engineers may need to include an appropriate database table to ensure that the data loads into Analytics for you</li></ul><h2 id="h_01KMDHFVJR7RNR29WEPMMH9RTP">Resolution steps</h2><p>To resolve this issue:</p><ol>
<li data-list-item-id="e17e691f4fd0430e8dbe72b5f2434567e">Verify the <a href="https://status.zendesk.com/" target="_blank" rel="noopener noreferrer">status.zendesk.com</a> page to confirm if you're affected by a general incident on Zendesk. If it's an incident, wait until engineers announce the release of a fix directly on the <a href="https://status.zendesk.com/" target="_blank" rel="noopener noreferrer">status</a> page.</li>
<li data-list-item-id="e0d27ed5af4f5bf191a4af9ad38b8baaf">If no incident appears, rule out a local issue: Update your browser &gt; Clear your cache and cookies &gt; Filter your data with a smaller date range, and retry</li>
<li data-list-item-id="eb3e455f95c628ae597ff6351412fa31c">Verify in Zendesk that you have actual data to report on for your date range</li>
<li data-list-item-id="e30707782e8687863fcfbb76fa4797b90">If you still can't identify the issue, contact <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> with exact steps to reproduce and the URL you were on, for further help</li>
</ol><p>For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/4408835803930-General-performance-issues-troubleshooting-guide" target="_blank" rel="noopener noreferrer">General performance issues</a>.</p><div class="p">
<div class="note">
<span class="notetitle"><strong>Note</strong>:</span> The troubleshooting advice in this article does not apply to data exports and their <strong>Reports</strong> tab in <strong>Admin Center</strong>. Ask your <a href="https://support.zendesk.com/hc/en-us/articles/4408881860378-Who-is-the-owner-of-my-account" target="_blank" rel="noopener noreferrer">account owner</a> to follow this other article: <a href="https://support.zendesk.com/hc/en-us/articles/4408886165402-Exporting-ticket-user-or-organization-data-from-your-account#topic_lz3_mb5_hl" target="_blank" rel="noopener noreferrer">Exporting account data</a>.</div>
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<details>
<summary></summary>
<h2 id="h_01M1BJC7MWPK4SF2RDHF8663YP">
Why do I see "An error occurred. Contact Zendesk Customer Support"
in Analytics or Explore? Why do I get "Unable to load the widget
content" when opening a report or dashboard? What causes widget
loading errors in Analytics?
</h2>
<p>
These errors in Analytics or Explore usually indicate a performance
issue that affects multiple Zendesk accounts or subdomains. Zendesk
engineers may need to include an appropriate database table to
ensure your data loads into Analytics.
</p>
<h2 id="h_01M1BJC7MXS0FBRQ9DYKJ5PPX3">
How do I fix "An error occurred. Contact Zendesk Customer Support"
in Analytics? How do I resolve "Unable to load the widget content"
errors? What troubleshooting steps resolve Analytics report loading
issues?
</h2>
<ol>
<li>
Check status.zendesk.com to confirm if a general incident
affects Zendesk. If an incident exists, wait until engineers
announce a fix on the status page.
</li>
<li>
If no incident appears, rule out a local issue by updating
your browser, clearing your cache and cookies, filtering
your data with a smaller date range, and retrying.
</li>
<li>
Verify in Zendesk that you have actual data to report on
within your selected date range.
</li>
<li>
If you still experience the issue, contact Zendesk Customer
Support or help desk with exact steps to reproduce the error
and the URL you used.
</li>
</ol>
<h2 id="h_01M1BJC7MXXSS9WX08APW0DQQA">
Does this troubleshooting apply to data exports in Admin Center?
Can I use these steps for errors in the Reports tab of Admin
Center?
</h2>
<p>
No. This article does not apply to data exports or the
<strong>Reports</strong> tab in <strong>Admin Center</strong>.
Ask your account owner to follow the data export instructions
instead.
</p>
</details>
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