How do I make the widget open up directly to a live chat session when my customer loads my webpage?

Question

I don't want my live chat widget minimized and to require a click to open chat when a customer first visits my website. I want live chat to pop up and open automatically without a manual chat request from the customer. How can I do that?

Answer

To make your live chat widget open into a live chat when the customer first loads the page, you have two options:

Use a chat trigger; see Targeting key visitors with proactive chat

Add this code immediately below the live chat widget script on your website:


zE(function() {
zE.activate();
});


Disclaimer: The above code is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section or try a search for a solution online.

Important: This article applies to live chat in Web Widget (Classic). Messaging does not include out-of-the-box proactive notification behavior. For more information, see Messaging vs live chat: which is right for you?