LINE integration stops receiving messages

Issue symptoms

I no longer receive LINE messages.

Resolution steps

In LINE Official Account Manager, Response mode should stay as Bot mode. This setting can be found under Response settings > Main settings. Changing this to Chat mode will automatically disable Webhook in LINE Developer Center.

Enabling the Bot option and the Use webhook option in LINE Developer Center should fix the issue.

For more information about the LINE integration, see this article: Adding LINE channels to the Zendesk Agent Workspace.