Why was I charged $1 for Voice usage?

Question

I am on Voice Lite or did not use Zendesk Voice (formerly Talk) this month. Why was I still charged $1 for usage?

Answer

The cost for the Voice Lite subscription is $0 per agent and Voice trials are at no cost. However, if you have an active phone number on the account, you are charged each month based on the number.

When a free Suite trial starts, you are automatically assigned a Voice number for the trial period. If you plan to subscribe to Zendesk but do not wish to use Voice, you must remove the number to avoid the usage costs.

The price of a phone number depends on the country from where it was purchased. For example, local numbers from the US and Canada cost $1, while toll-free numbers cost $2. For a full list of prices by country, see Zendesk Voice number availability and pricing.

If you want to delete your Voice number and not receive this monthly charge, see Managing Zendesk Voice numbers.