How can I add the AI agent to WhatsApp or another social messaging channel?

Connect the AI agent to social media channels

To add an AI agent to your social messaging channel, ensure that you meet the requirements:

You must use Zendesk messaging

Your WhatsApp messaging channel must already connect to your subdomain

To add your AI agent to WhatsApp or other social messaging channels, create a new AI agent or edit an existing one. Under Brand and channels > Messaging, select WhatsApp or your other social messaging channels. Publish your AI agent to apply the settings.