Can I auto-recharge my Voice (formerly Talk) balance?

Question

If I top up my Voice (formerly Talk) balance, does this auto-recharge my balance in the future if it falls below a certain threshold? Can I turn on automatic payments for my Voice (formerly Talk) credit when my balance is low?

Answer

Yes, you can auto-recharge your Voice (formerly Talk) balance if you arrange this with your account representative. Self-service Voice (formerly Talk) accounts typically use a credit card to pay for Zendesk and use the Pay-as-you-go option to cover usage fees. You pay usage fees at the end of each billing cycle.

The threshold for this auto-recharge is 10% of the amount agreed with your sales agent, or $5, whichever is greater.

The default recharge amount matches the Pre-purchased in bulk amount, and the minimum value is $5.

For more information, see Zendesk Talk billing FAQ.