Question

How do I set a temporary password for a user?

Answer

As long as the account owner has enabled Allow admins to set passwords any admin on the account can reset a user's password. For instructions on resetting user passwords, see the article: Resetting user passwords

For more information on account security, please see the article: Setting the password security level.

Important: This feature is only recommended for use if the user cannot reset the password themselves. For security purposes, Zendesk recommends turning this feature off after a password has been reset by the user.