How do I remove the ticket properties from emails sent to my agents?

Question

At the bottom of Zendesk Support email notifications sent to my agents, there are ticket properties, such as status, assignee, and the messages: You are an agent. Add a comment by replying to this email or view ticket in Zendesk Support and Delivered by Zendesk. How can I remove these from the notification?

Answer

Ticket properties included at the bottom of email notifications sent to agents, as shown below, are added by the email footer.

You cannot customize the content added by the footer placeholder at this time. However, you can remove the footer and replace it with your own text, effectively stopping the ticket properties from being included. It is necessary to edit your email template to achieve this. To learn more about editing your email template, see the article: Customizing templates for your email notifications.

For more information about customizing the email template, see the articles:

Setting up an unformatted email template

How to remove "Delivered by Zendesk" from my emails