How do agents sign in to the mobile Chat app?

Question How do agents sign in to the mobile Chat app? Answer How you sign in depends on how you created your Chat account and how it integrates with Support. There are four Chat account types:

Legacy Zendesk Chat, a Phase 1 chat-only version created on zopim.com


Legacy Zendesk Chat + Support, an integrated Chat and Support account created on zopim.com


Zendesk Chat Phase 3, an integrated account for Zendesk Support customers who created chat from within Support

Zendesk Chat Phase 4, Chat-only or Chat + Support
If you can’t identify your Zendesk Chat account type, see About Zendesk Chat account types. If you have a Phase 1 standalone account, even if it integrates with Support, log in to the app with your Chat credentials. For integrated accounts and Phase 4 accounts, tap the second button shown below. The Support mobile app opens so you can access Chat on your device. If you have a Zendesk Chat Phase 4 account, see I can't sign into the Chat mobile app.
Note: For more information about the Chat mobile app, see How does the Chat mobile app work? If you want to embed Chat in your custom mobile app instead, see How do I add live chat or messaging into my custom mobile app?
