How can I send email notifications to secondary emails?

Question

Can I send Zendesk email notifications to secondary emails?

Answer

No, it isn't possible. Support sends notification emails only to the primary email address. Zendesk uses secondary email addresses to identify and authenticate users for security purposes in limited situations. Ticket updates from outgoing emails go to the primary email address.

If you need to change your primary email address, ask an admin to edit your contact information in Admin Center > People > Team > Team members.

Note: If the system identifies the primary email address as undeliverable, it attempts to send ticket updates to the secondary email address. For more information, see Deliverable state in the developer guide.

As a workaround, create an email target that represents a secondary email address, and use that target in your triggers and automations. However, this action isn't recommended for long-term use because it's hard to maintain and isn't scalable. Use it only for temporary or one-off situations. For more information, see Creating webhooks to interact with third-party systems.