I can't add a second Instagram or Facebook page to Zendesk

Issue

When I add a second Instagram or Facebook page to Zendesk, the page doesn't appear in the page dropdown after setup. I only see the first page that I already added.

Resolution

Do these steps:

Log in to the Facebook account that is an admin of the Facebook page or Instagram account you want to add.

Go to https://www.facebook.com/settings/?tab=business_tools.

Find the Zendesk app in Business integrations and select View and edit

Select every permission for each Facebook page and Instagram account that does not appear

Return to Zendesk and add the channel again. The pages will appear in the page dropdown.

For more information, see this article: Getting started with social messaging.