How do I change my Zendesk subdomain if my company is renamed?

<h2 id="h_01KJD1SSR92VPH0QVHJN969KR0">Question</h2><p>My company changed names and I want to update my Zendesk subdomain. What are the steps to change my subdomain?</p><h2 id="h_01KJD1SSR97T48WE1HNGN2BRWN">Answer</h2><p>Account owners can change the subdomain of the account. For instructions on how to do it, see <a href="https://support.zendesk.com/hc/en-us/articles/4408845973914-Renaming-your-subdomain#Logistics" target="_blank" rel="noopener noreferrer">Renaming your subdomain</a>.</p><div class="note">
<span class="notetitle">Note: </span>Renaming your subdomain may cause unintended <a href="https://support.zendesk.com/hc/en-us/articles/4408845973914-Renaming-your-subdomain?Z2_EN-US%5Bquery%5D=Renaming%20your%20subdomain%20side%20effects#topic_vcg_jvs_nvb" target="_blank" rel="noopener noreferrer">side effects</a>. Make sure you understand the considerations before you make a change.</div><p>If you decide to rename your subdomain, Zendesk recommends you <a href="https://support.zendesk.com/hc/en-us/articles/4408838571930-Host-mapping-Changing-the-URL-of-your-help-center" target="_blank" rel="noopener noreferrer">configure host mapping</a> in your account, educate your customers about the new URL, and then change your subdomain. Host mapping allows you to change the external-facing URL of the help center with the least impact on your customers.</p><style>
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<h2 id="h_01KXEDXQQ5XYE3RPPVBPAJDYZ6">Can I change my Zendesk subdomain or brand if my company or organization is renamed? Can an account owner rename the subdomain or account instance?</h2>
<p>Yes. Account owners can change the subdomain of the account.</p>

<h2 id="h_01KXEDXQQ5XVZ1PAG4HZ3QMB8K">Who has permissions to rename the Zendesk subdomain or instance? What role or access level do I need to change my brand account URL?</h2>
<p>Account owners possess the required permissions to change the subdomain of the account.</p>

<h2 id="h_01KXEDXQQ5EQ877K79A2QHEVVZ">What is the best practice before I change my subdomain or brand instance? Why should I configure host mapping or a custom URL before renaming?</h2>
<p>Zendesk recommends you configure host mapping in your account, educate your customers about the new URL, and then change your subdomain. Host mapping allows you to change the external-facing URL of the help center or knowledge base with the least impact on your customers.</p>

<h2 id="h_01KXEDXQQ6D480D7Q4N09VYS2E">Does renaming my subdomain cause unintended side effects or technical issues? Are there risks or limitations when I rename my brand instance?</h2>
<p>Renaming your subdomain may cause unintended side effects. Make sure you understand the considerations before you make a change.</p>

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