Using Talk, can I inform callers of their queue position?

Question

Is there a feature in Zendesk Talk that allows the wait or hold music file to inform end users of their position in the queue?

Answer

No. Zendesk Talk does not provide a direct feature to convey the position of a caller in the queue. Use these alternative options instead:

Play an average wait time message

Zendesk Talk does not provide direct queue position information. Use the average wait time message instead. To implement this feature, see Average wait time message. To see how Talk calculates the average wait time, see When is the Average wait time message triggered in Talk?

Add repeatable wording to the wait greeting

You can also incorporate repeatable wording into the wait greeting. This provides information about the queue and expected wait times. To see instructions, see Play a recording while a caller waits in the queue.