I can't access the Zendesk QA Chrome extension

Issue symptoms

When I try to access the Zendesk QA Chrome extension, I see a blank page.

Resolution steps

You may have used a previous login method tied to a former Klaus account to sign in to the Zendesk QA Chrome extension. Make sure you’re using the current version of the extension. The current version uses Chrome’s modern extension platform and may appear different in your browser or request different permissions.

To authenticate the extension again, follow these steps:

Clear your browser’s cached data and cookies for All time

Restart the browser, then load the Zendesk QA extension again

Select Continue with Zendesk

Enter your Zendesk subdomain, then click Sign in

If Chrome prompts you to update or reinstall the extension, follow the instructions provided. Then reopen Zendesk QA and try again.

For more information about this extension, see this article: Setting up and using the Zendesk QA Chrome browser extension.