Workflow: Create a view to show satisfaction ratings with comments

Create a view to track all Zendesk Support tickets that received a satisfaction score with a comment.

Note: Views don't show archived tickets. To report on customer satisfaction (CSAT) data for historical tickets, see Explore recipe: Display all customer satisfaction comments.

To create the view:

In Zendesk Support, add a new view

Under Tickets must meet all of these conditions to appear in the view, add the condition Status Category | Greater than | New

Under Tickets can meet any of these conditions to appear in the view, add Satisfaction | Is | Good with comment and Satisfaction | Is | Bad with comment

Under Formatting options, add the Satisfaction column. If turned on in your account, add the Satisfaction Reason column. Satisfaction displays whether the score is good or bad. Satisfaction Reason displays the predefined options your customers select when they give a negative score. For more information, see Working with satisfaction reasons

Click Save

Note: In accounts with custom ticket statuses deactivated, use the condition Status instead of Status category.

Views don't display satisfaction comments in a column.

For more information, see About CSAT (Customer Satisfaction) ratings in Zendesk Support.