What can I do if I don't have historical data to train my bot?

Question

I want to train my bot but I don't have historical data. What can I do?

Answer

The best way to train your bot is with real and historical data. However, if you have no historical data available, other sources of information can help.

Your virtual agent is part of your customer support team. Think about the kind of information you use to onboard a new team member. Here are some examples of sources that can help train your bot:

Help center articles, knowledge base, or FAQs

Help center reports and analytics that give insights into most frequent queries

Internal customer support onboarding manual

Customer query examples

Brand Guidelines

You can also leverage other features without training, such as the tone of voice generative AI feature.

For more information, see this article: Overview of AI agents