Welcome emails aren't sending when I create new customers

Issue symptoms

When I create new customers, the welcome emails aren't sent.

Resolution steps

Make sure that your help center is active. Otherwise, only agents receive the welcome email.

In Admin Center, select the option Also send a verification email when a new user is created by an agent or administrator. See the article: Customizing the user welcome email.

For more information, see these articles:

Activating your help center

Can I disable the welcome email notification for new end users?