How do I add a new greeting?

Question

How do I add or upload a new greeting for Talk? Can I add a custom wait message while customers are in the queue?

Answer

To add a new greeting

Navigate to Admin Center > Channels > Talk and email > Talk > go to Greetings tab then select Add greeting.

There are two ways to add a new greeting:

Upload an existing MP3 or Wav (10MB max) file from your computer.

Record a new greeting directly in the interface.

For more information about greetings, see this article: Manage outgoing greetings.