How can I remove the Follow button on my help center articles?

Question

I don't want my users to be able to follow articles on my help center. How can I remove the subscription or subscribe button that displays on my articles?

Answer

To accomplish this:

Go to Knowledge admin > in the sidebar, click the Customize design icon

Below Live theme, click Customize

Unfold the the Article page elements, and uncheck the Follow settings

From that same menu, unfold the Section page elements, and the Community post elements, and uncheck any of the Follow settings

Click Publish to publish your changes

For more information, see the article: Hiding and showing elements in your Copenhagen standard theme.

To completely remove the subscribe helper from your help center, or if you do not use the Copenhagen theme, you can remove the script within the code of article pages.

Within the Help Center, select Knowledge admin > Customize design

On your live theme, select View theme

Click the options menu ( ), and select Edit code

From the templates, select article_page.hbs

Copy and save the original code in a notepad

Identify the subscribe helper and remove its reference as well as any associated wrapper, which could be:

{{#if settings.show_follow_article}}
{{subscribe}}
{{/if}}

Verify the result before you Publish changes

Note: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Ask your theme creator for support.