Can Zendesk Support equally distribute tickets amongst agents or groups?

<h2 id="h_01J9AZR24NBVFTHGMKCJ6RGQXT">Question</h2><p>Is there an option to equally assign incoming tickets to agents automatically?</p><h2 id="h_01J9AZR24NNQ0TJZ42752RRF25">Answer</h2><p>Yes, turn on and configure <a href="https://support.zendesk.com/hc/en-us/articles/4828787357210-Managing-your-omnichannel-routing-configuration" target="_blank" rel="noopener noreferrer">omnichannel routing</a> to automatically distribute tickets among your agents.</p><p>Omnichannel routing assigns tickets based on agent availability, capacity, percentages, and <a href="https://support.zendesk.com/hc/en-us/articles/7990049158554-Using-round-robin-routing-for-email-messaging-conversations-and-call-tickets" target="_blank" rel="noopener noreferrer">time elapsed</a> since being assigned a ticket.</p><style>
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<h2 id="h_01KXDGDT0D9XH0NHASA8774M8T">Can Zendesk Support or help desk equally distribute tickets amongst agents? Can I automatically assign incoming tickets to my team or department equally? Is there an option to equally assign incoming tickets to support persons automatically?</h2>
<p>Turn on and configure omnichannel routing to automatically distribute tickets among your agents or support persons. Omnichannel routing assigns tickets based on agent availability, capacity, percentages, and time elapsed since being assigned a ticket.</p>
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