Error message: "It looks like you don't have permission to access Analytics"

Issue symptoms

When I access Analytics, I get this error message:

It looks like you don't have permission to access Analytics. Contact your Zendesk Administrator for details.

Why do I receive this error?

Resolution steps

This message means that an admin did not activate Analytics in your user profile or your role if you use Enterprise.

Explore access is deactivated by default, even if you are an admin or the account owner.

To resolve this issue, use the following steps:

If your Support role is agent, ask an admin to tick Analytics in your profile.

If you are an admin, see Giving agents access.