How can I reconnect my WhatsApp number in Zendesk?

<h2 id="h_01HYBAYSYE6D5MS9R76RP14V1N">Question</h2><p>To apply for a name change for my WhatsApp channel, I need to disconnect and reconnect my WhatsApp number. How can I reconnect my WhatsApp number in Zendesk?</p><h2 id="h_01HYBAYSYEBM197897FQ8P2KW9">Answer</h2><div class="p"><div class="note warning">
<span class="warningtitle">Warning:</span> Before you proceed with these instructions, ensure you have access to your Meta Suite account and you can receive voice calls or SMS on the phone tied to the number you try to reconnect.</div></div><ol>
<li data-list-item-id="ee80b62d18bbb35cdb6e303d147f932fa">
<a href="https://support.zendesk.com/hc/en-us/articles/9996111161114" target="_blank" rel="noopener noreferrer">Deactivate the 2 factor authentication</a> for your number.</li>
<li data-list-item-id="edaa6972db3883b9a3b031d9a7dc5a7fc">Delete your Whatsapp channel. In <strong>Admin center &gt; Channels &gt; Messaging and social &gt; Messaging</strong> click the three dots icon of the channel you want to delete and click <strong>Delete</strong>.<br><img src="https://support.zendesk.com/hc/article_attachments/11010242879770" width="3402" height="1536"><br> </li>
<li data-list-item-id="e79f3dcab525c2ab8003c8f4cd873bd73">Navigate to your <a href="https://business.facebook.com/latest/settings/whatsapp_account%20" target="_blank" rel="noopener noreferrer">Meta Suite account</a> and select your Whatsapp Business Account. Then, click the <strong>Whatsapp Manager</strong> button.<br><br><img src="https://support.zendesk.com/hc/article_attachments/11010242881562" alt="WhatApp Manager Button.png" width="2582" height="1674"><br> </li>
<li data-list-item-id="e7e69ee257ad3f400b0f57b579950c710">From your WhatsApp Manager dashboard, click the number you want to reconnect, navigate to the profile tab and check if a registration is required <br><br><img src="https://support.zendesk.com/hc/article_attachments/11010236770714" width="2714" height="1648">
</li>
<li data-list-item-id="e8d505bd3b48cdd0e90777ac113c44f14">If needed, proceed with the registration. If there is no prompt, you can ignore this step.</li>
<li data-list-item-id="e0c3f5094caa76cd67deed677b7495256">Return to Zendesk and add your <a href="https://support.zendesk.com/hc/en-us/articles/4408842821786-Adding-WhatsApp-channels-to-the-Agent-Workspace#topic_vvb_zqt_hnb" target="_blank" rel="noopener noreferrer">Whatsapp channel</a> again.</li>
</ol><div class="p">
<div class="note">
<span class="notetitle">Note:</span> If the reconnection throws an error, don't try to reconnect the channel again. This could lock your Whatsapp number for 72 hours. Instead, contact <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-customer-support" target="_blank" rel="noopener noreferrer">Zendesk customer support</a>.</div>
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<h2 id="h_01KXGDZ592ENXTR834XETGK6V6">
How do I reconnect my WhatsApp number in Zendesk? How can I reconnect
my WhatsApp number in my account or instance? How do I change my WhatsApp
channel name?
</h2>
<p>
To reconnect your WhatsApp number or change your channel name in your
Zendesk account or instance, follow these steps:
</p>
<ol>
<li>Deactivate the two-factor authentication for your number.</li>
<li>
Delete your WhatsApp channel. In <strong>Admin center</strong>
<strong>Channels</strong> <strong>Messaging and social</strong>
<strong>Messaging</strong>, click the three dots icon of the channel
you want to delete and click <strong>Delete</strong>.
</li>
<li>
Navigate to your Meta Suite account, select your WhatsApp Business
Account, and click the <strong>WhatsApp Manager</strong> button.
</li>
<li>
Click the number you want to reconnect from your WhatsApp Manager
dashboard, navigate to the profile tab, and check if a registration
is required.
</li>
<li>
Proceed with the registration if needed. If there is no prompt, you
can ignore this step.
</li>
<li>Return to Zendesk and add your WhatsApp channel again.</li>
</ol>
<h2 id="h_01KXGDZ592617W6Q6PBPVPS0KS">
What do I need before I reconnect my WhatsApp number? What are the prerequisites
to reconnect my WhatsApp number?
</h2>
<p>
Before you proceed with the instructions, ensure you have access to your
Meta Suite account. Ensure you can receive voice calls or SMS on the
phone tied to the number you try to reconnect.
</p>
<h2 id="h_01KXGDZ5921BYV3RR5QZB3SEE1">
What happens if my WhatsApp reconnection throws an error? Can a failed
WhatsApp reconnection lock my number? What should I do if my WhatsApp
channel reconnection fails?
</h2>
<p>
Do not try to reconnect the channel if the reconnection throws an error.
This action can lock your WhatsApp number for 72 hours. Contact Zendesk
customer support or help desk.
</p>
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