I can't add the WFM module from the Marketplace

Issue symptoms

I can't add the WFM module from the Marketplace. I get a 401 error that tells me to add it to an account I'm already signed in to on the Marketplace. I set up a trial last week to explore the Workforce Management (WFM) product, but I still can't add the product from the Marketplace.

Solution

You can access the Workforce Management (WFM) module in Zendesk Support without an app from the Marketplace.

Option one

After you get started with Zendesk:

Click here to add the Zendesk WFM 30-day free trial to your account

Click the button to start your free 30-day trial

Select Go to Workforce Management or access your WFM account through the product tray in Zendesk Support

Option two

Reach out to the Sales team of your Zendesk account to start your free 30-day trial.