Can I customize the look of the satisfaction rating landing page?

Question

Can I edit the layout of the customer satisfaction (CSAT) rating page?

Answer

No, unlike the email for customer satisfaction ratings, the customer satisfaction rating landing page cannot be customized. The page that opens in the browser is a system default page, which cannot be edited.

As an alternative, integrate custom customer satisfaction tools to Zendesk tickets using the Satisfaction Rating API.

For more information on the satisfaction survey, see the following article: About CSAT (Customer Satisfaction) ratings in Zendesk Support.