I have a billing, payment, subscription or account cancellation question

Question

I have a billing, payment, subscription or account cancellation question.

Answer

For help with billing, see the following articles:

Zendesk Suite Plans?

Buying Zendesk products?

Buying Zendesk Suite

About Zendesk product legacy add-ons

Zendesk Talk number availability and pricing

For help with your payments, see the following articles:

Managing payments?

How can I change the credit card on file for my account? [Video]

Resolving issues when your credit card fails

How do I change the payment currency on my Support account?

Changing your payment method

Changing the payment currency

Viewing payment instructions

For help with your subscription, see the following articles:

Viewing and managing plan subscriptions

Managing invoices

Managing agent months

Adding agent seats to your subscription

Who is the owner of my account? [Video]

Changing the account owner

Verifying the account owner's email address

For need help with account cancellation, see the following articles:

How do I cancel my account?

How do I cancel my Zendesk Chat subscription?

Preventing account suspension

Prevent account suspension?

Can I get a refund for my canceled subscription?

What are my ticket export options?

Zendesk Service Data Deletion Policy

For more information, see the article: Managing billing and subscriptions

Tip: For existing accounts, try out a higher plan for 30 days prior to purchase from your Subscription page.