Question

Can I edit article URLs?

Answer

No, it's not possible to edit article URLs as they are system-generated upon article creation. Each article has a unique article ID and a slug. The URL structure allows for better crawling of your knowledge base by search engines such as Google.

The slug is generated from the article title. While the slug is helpful for SEO, an article's URL is accessible with or without it. For example, you can reach this article at any of the examples below:

https://support.zendesk.com/hc/en-us/articles/4408894164634, or

https://support.zendesk.com/hc/en-us/articles/4408894164634-Can-I-edit-my-articles-urls, or even

https://support.zendesk.com/hc/en-us/articles/4408894164634-random-slug

When you update the article title, the canonical URL changes to a slug that matches the new title. However, your end users can still navigate to a URL with the old slug, or with no slug at all.

Note: Not all articles contain a slug. Slugs are omitted in certain circumstances. For example, when an article title needs to be shown as HTML if it is too long.

For more information, see About search engine optimization (SEO) in help center.