Why am I being charged tax?

Why am I being charged sales tax on my invoice?

Subscriptions to the Zendesk service are subject to sales tax in certain US states. In June 2013, Zendesk began to collect sales tax in impacted jurisdictions. Listed subscription prices don't include sales tax. The tax appears as an additional charge on your invoice.

If you have questions about specific tax rates or if your organization is exempt from state sales tax, the account owner can reach out to the Zendesk Customer Support team.