How do I export my data and reports from all Zendesk products?

Question

How do I export my data and reports from Analytics, Support, Sales, Knowledge, or Chat?

Answer

Exports are available for each individual product. Select an option from the list below to learn how to export data from the product you use.

Export data from Support

To export data directly from Support, see Exporting ticket, user, or organizational data from your account.

Verify your plan against these requirements. If your plan allows exports, yet you do not see the Reports option, contact Zendesk Customer Support to request the feature.

For additional information, see:

How to export a list of users

What is the recommended method to regularly export Zendesk Support data?

What are my ticket export options?

Where is the data export option?

Note: The ability to export data to a JSON, CSV, or XML file is available to admins and agents with a custom role that has export permissions.

Export reports from Analytics

To export a dashboard, see Exporting a dashboard tab.

Note: You can only export each tab at a time.

To export a report, see Working with reports from within a report.

Export data from Sales

To export data from Sales, see Exporting data from Zendesk Sales.

Export data from Knowledge

No export feature is available for Knowledge. For alternatives, see How can I export my help center content?

Export data from Chat

You can export your past chats from the History page in the Chat dashboard.

Note: If you use messaging instead of Chat, use API.

For information on exporting conversion data, see Exporting Chat Conversion Tracking data.