Question

Does Zendesk support SCIM?

Answer

Disclaimer: This article is provided for instructional purposes only. Zendesk doesn't support third-party technologies.

Yes, Zendesk supports the latest version of system for cross-domain identity management (SCIM 2.0) through automated user provisioning with third-party providers such as Okta or Azure Entra. For more information, see:

Configure User Provisioning with Azure Entra

Configuring Provisioning for Zendesk with Okta

This guide ensures that custom user fields in Azure get accurately mapped to custom user fields in Zendesk. To add a custom user field into the list of Zendesk attributes that you can select when you edit the attribute mapping in Azure Auto-Provisioning:

Go to the Zendesk enterprise app in Azure. Under Manage provisioning, click Edit attribute mappings.

Expand the Mapping section and click Provision Azure Active Directory Users

Select Show advanced options

Click Review your schema here

Download the schema file and make a copy of it as a backup before you make any modifications

Open the schema file in a plain text editor and search for user_fields.department

Find the key value of the custom user field in Zendesk

Add a new entry for this custom user field into the schema list. From the user_fields.department string, replace department with the field key from the previous step.

Copy the modified schema back into the Azure portal. Click Save and refresh your browser.

Navigate back to the attribute Mapping section and add a new one. Select the Zendesk attribute as a destination for the Azure attribute.