Analytics error: An error occurred. Contact Zendesk Customer Support

Issue symptoms

When I use Analytics and try to access a report or a dashboard, I see one of these error messages: An error occurred. Contact Zendesk Customer Support, or: Unable to load the widget content.

Root cause

This error appears directly in Analytics and usually relates to a performance issue that may affect several accounts on Zendesk, not just your subdomain.

Zendesk engineers may need to include an appropriate database table to ensure that the data loads into Analytics for you

Resolution steps

To resolve this issue:

Verify the status.zendesk.com page to confirm if you're affected by a general incident on Zendesk. If it's an incident, wait until engineers announce the release of a fix directly on the status page.

If no incident appears, rule out a local issue: Update your browser > Clear your cache and cookies > Filter your data with a smaller date range, and retry

Verify in Zendesk that you have actual data to report on for your date range

If you still can't identify the issue, contact Zendesk Customer Support with exact steps to reproduce and the URL you were on, for further help

For more information, see General performance issues.

Note: The troubleshooting advice in this article does not apply to data exports and their Reports tab in Admin Center. Ask your account owner to follow this other article: Exporting account data.