My conditions appear blank or return this error: Value no longer exists. Choose another

Issue symptoms

In Zendesk, I am experiencing one of these issues:

The conditions of my triggers show an empty Value

The conditions of my automations return this error: Value no longer exists. Choose another.

I also noticed that these business rules are no longer functioning properly.

Resolution steps

These behaviours happen after the tags of your ticket or user fields have been amended, but your trigger or automation has not been corrected yet.

To resolve this

Open the related custom user field or ticket field

Verify that all values and tags are correct

Open your trigger or automation, and select the new matching value that applies

Save your changes

Disclaimer: Zendesk does not recommend changing or deleting the Tag of ticket fields, which can lead to reporting issues. In the future, simply rename the Field values or deactivate your fields and recreate new fields.

For more information, see this article: How can I identify the tickets that my automation has triggered?