I can't add a second instagram or facebook page to Zendesk

Issue symptoms

When I add a second Instagram or Facebook page to Zendesk, the page doesn't appear in the page dropdown after setup. I only see the first page I already added.

Resolution steps

Do these steps:

Log in to the Facebook account that is an admin of the page or Instagram account you want to add

Go to https://www.facebook.com/settings/?tab=business_tools

Find the Zendesk app in Business integrations and select View and edit

Select every permission for each page and Instagram account that does not appear

Return to Zendesk and add the channel again. The pages appear in the page dropdown.

For more information, see Getting started with social messaging.