How can I change the language in Support for my agents?

Question

How can I change the language in Zendesk Support for my agents? Does this change affect other agents in my account?

Answer

You can change an agent's language preference by setting the Language dropdown field in their user profile.

To change the language for a specific agent:

Navigate to the agent's profile

Find the Language dropdown

Select your preferred language

Because this setting is configurable on a per-agent basis, changing this for an individual agent doesn't affect other agents on the account. The user must refresh their page before the updated language takes effect.

For more information on adding and updating the language setting for users, see Setting and detecting a user's language. For information on changing the language for the entire account, see Configuring Zendesk Support for your locale and language.