Why am I not receiving scheduled dashboard emails?

Question

I have scheduled a dashboard to be sent every week but my users are not receiving my Analytics email. What can I do?

Answer

If you did not receive the scheduled dashboard email

Verify your role in your profile, scheduled dashboard deliveries are unavailable to the light agent role

Automatic emails might get stuck in filters of their recipients. Check the spam folder of your inbox and ask your system administrator if your company blocked the Zendesk third-party email.

In your dashboard, click Deliver and verify that the frequency is the one you intended.

If after verification, you are still unable to solve your issue, contact Zendesk customer support.

For more information on scheduling dashboard emails, see the article: Scheduling dashboard deliveries.