Why isn't a ticket counted in an SLA report even if it has an SLA policy applied?

<h2 id="h_01JWY8V9KHW98D17VV0TYAZJSJ">Question</h2><p>I have a ticket where the Service Level Agreement (SLA) policy was applied but does not show on my report for either a breached SLA or achieved SLA in Analytics. Why isn't a ticket counted in an SLA report even if it has an <a href="https://support.zendesk.com/hc/en-us/articles/4408829459866-Defining-and-using-SLA-policies" target="_blank" rel="noopener noreferrer">SLA policy</a> applied?</p><h2 id="h_01JWY8V9KJ54ZJ2XP8TME9M38H">Answer</h2><p>Tickets with an SLA policy applied are not included in a report if no SLA target was activated for the ticket, or an activated SLA target was removed. Check the <a href="https://support.zendesk.com/hc/en-us/articles/4408829602970-Viewing-all-events-of-a-ticket" target="_blank" rel="noopener noreferrer">ticket events</a> to confirm if an SLA target was applied. </p><p>For more information about SLA targets, see the article: <a href="https://support.zendesk.com/hc/en-us/articles/4408832852122-Viewing-and-understanding-SLA-targets" target="_blank" rel="noopener noreferrer">Viewing and understanding SLA targets</a>.</p><style>
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</style><div class="ai-only" aria-hidden="true"><details><summary>THIS SECTION IS AI CONTENT. DON'T EDIT OR DELETE.</summary><h2 id="h_01KXKTXC7Z71TXEKDX3TNT7M6M">Why does a ticket with an SLA or due date or deadline policy not show in an Explore or reporting or analytics report? Why isn't a ticket counted in a breached SLA or achieved SLA report? Why does an applied SLA policy not display in reports?</h2>
<p>Tickets with an applied SLA or due date or deadline policy do not appear in your <strong>Explore</strong> or reporting or analytics report if no SLA target activates for the ticket, or you remove an activated SLA target.</p>
<ol><li data-list-item-id="e68d6ad99c050214938c93d71aabd4ba3">Check the <strong>ticket events</strong> to confirm if an SLA target applies.</li></ol></details></div>