Workflow: Send proactive messages in your visitor's default language

In Zendesk, you can start conversations through the Web Widget with customers based on conditions you define. Your business may require service in multiple languages. In this tutorial, you'll learn how to create proactive messages in different languages.

This article includes:

Step 1: Create a proactive message in French

Step 2: Clone the message in different languages

Step 1: Create a proactive message in French

This workflow uses French as the main example, but you can change the language according to your needs.

To create a French proactive trigger

Create a proactive message

Under Proactive message* (required), add your message in French or any other language

Bonjour 👋 Vous cherchez quelque chose ? Nous sommes là pour vous aider !

Choose if you want an agent or the bot to respond to the customer's query

Under Conditions, add:

Device | Language | Is | French

Under When to check the conditions, choose:

Visitor is on the page | 0| 30

The proactive message described in this article initiates after the customer has spent 30 seconds on the page

Add a tag for reporting purposes

Choose when to send your message

Select Publish

Step 2: Clone the message in different languages

To provide support in different languages, clone the proactive message and change the language for each language.

To create proactive messages in different languages

Clone the message you created previously

Under Proactive message* (required), add your message in the new language

Under Conditions*, select the existing condition, and click Edit

In Value, open the drop-down to select the new language

Select Update and save the proactive message

Repeat the process for all the languages you support.