Requesters are unable to mark tickets as solved in the help center

Issue symptoms

The option Mark as solved is no longer available for end users who request tickets in the help center.

Resolution steps

The option for end users to mark their tickets as solved under My Activities is only available under the below conditions:

The ticket type can't be a problem. It must be a question, task, or incident.

The ticket must be assigned to an agent

If the ticket in question meets the above conditions, then it's possible that the code for this feature was removed as part of a custom code. To re-add the code:

In Knowledge admin, click Customize design in the sidebar

Click Customize on your help center's live theme

Click Edit Code

Under Files > templates, access request_page.hbs and add the code from the file attached to this article

Click Publish