How do I set up my public Facebook channel?

Question

How do I set up my Facebook page to respond to comments in Zendesk?

Answer

To set up the connection from a Facebook page to Zendesk, follow the steps in the video:

For more information, see Set up the public Facebook channel.

In addition to the steps in the video, use triggers for messages to take action on tickets for Facebook Messenger. This is similar to how you use them for other channels for messages in the account. This helps triage tickets for social messages across all channels, such as Facebook, Instagram, WhatsApp, and others.