Uh-oh! We Were Unable To Process Your Payment

Question

Why did I receive the following error message when I signed in to our account: Uh-oh! We Were Unable To Process Your Payment

Answer

This error message appears when there is an outstanding invoice that is currently pending payment. These error messages can often be solved by updating your credit card information or switching payment methods. For more information, see Managing payments.

For customers who pay with a credit card, the account is suspended after 22 days of the renewal date. For manually invoiced accounts, the account is suspended after 65 days of the renewal date. For more information, see Preventing account suspension.

For each payment failure, Zendesk sends the billing contact an email with an error code and description. To see the most common error codes, see Resolving issues when your credit card fails.