Question

How can I add a secondary email address to a user account?

Answer

A user account can contain multiple email addresses. Each time you add an email address, Zendesk sends a verification email to this user, who needs to confirm it before the email address becomes valid.

To add a secondary email address to a user account

In Support, use the search field to find the user

Click the user you want to edit in the list of results to open the user's profile

In the user's profile, click + add contact and select Email, then enter the email address in the field that appears

Click Save at the bottom right to save your changes

Note: If you receive the error: This email is already used by... when adding an email, see the article: What does the error This email address is already used by mean? to resolve the error.

For more information on viewing, adding, and editing user profiles, see the article: Adding agents and admins.