How do I reset my password when I can't sign in?

Question

I forgot my password. How do I reset my password when I can't sign in?

Answer

Important: These steps apply to accounts that use standard authentication. If the account uses SSO to authenticate users, see Accessing your Zendesk account when your SSO service is down.

If you have issues signing in, reset your password.

To reset your password:

Browse to https://yoursubdomain.zendesk.com/access/help. Replace yoursubdomain with your account-specific subdomain name. Alternatively, use the button below to select your subdomain and go to the password reset page.
Go to password reset page

Enter the email address you use to sign in and click Submit.

Check the inbox associated with the email address and follow the instructions in the email.

Note: You will receive two email notifications in your primary email address when you reset your password. The emails have separate branding. For example, This email is a service from [brand_name]. Delivered by Zendesk and This email is a service from [account_name]. Delivered by Zendesk.

If you have issues receiving the password reset email, see I am not receiving my password reset email.