Why do I sometimes get incorrect SSL certificate details for my subdomain?

Question

Why do I sometimes get incorrect Secure Sockets Layer (SSL) certificate details for my subdomain?

Answer

An incorrect SSL certificate stored in your browser may cause issues for your subdomain. Clear your browser's SSL state based on your web browser and operating system:

Mozilla Firefox

Google Chrome on Mac

For Google Chrome and Microsoft Edge on PC, you can't clear within the browser settings. To clear the SSL state for Chrome and Edge on Windows:

Open the Start menu

Open Internet Options

In the dialog box, select the Content tab

Click Clear SSL State

SSL host mapping is the process of securing a custom domain or subdomain with an SSL certificate so it's accessible. Host-mapped domains require an SSL certificate.

If the issue persists across multiple browsers and users, generate a new certificate.