How to clear cache and cookies

This article includes these sections:

What is my cache?

Why should I clear my cache?

How do I clear my cache and cookies?

Use extensions

Use developer tools

What is my cache?

Your browser stores cookies and other site data in the cache of your computer, which is a temporary storage area. This helps pages and components load fast.

Why should I clear my cache?

Zendesk ships fixes, improvements, and new features often. Your cached files can go out of date fast, which can cause issues and unwanted behavior when the browser uses older files. If you follow the Zendesk updates page, you can track product changes.

How do I clear my cache and cookies?

Browsers update often. For the latest steps, use these links to current browser-specific methods to clear your cache and cookies:

Google Chrome

Safari

Mozilla Firefox

Microsoft Edge

Opera

Use extensions

Add an extension to clear cache and cookies only for the open page. The benefits of a browser extension include:

You keep your data and sign-in information for other sites where you’re signed in

You don’t need to sign in again to every site after you clear the cache

Use keyboard shortcuts to make the extension faster. To find the extension:

Navigate to chrome://extensions/ in the address bar of Chrome

Click the menu icon on the extensions page

Select Keyboard Shortcuts

Activate the extension with your preferred key combination

Use developer tools

Use the built-in developer tools of the browser to clear cache and cookies. This is usually faster than menus, but not as fast as extensions. Use these links for current instructions:

Chrome DevTools

Firefox Developer Tools

Microsoft Edge Developer Tools

Note: If you clear your cache and cookies and this doesn't fix your issue, see How to solve general Zendesk performance issues.