Do my tickets automatically resend to customers if the notification fails?

Question

Do my tickets automatically resend to customers? I fixed my email notification trigger. Do I need to submit tickets again with the same ticket status?

Answer

No, you must resend the emails to your customers.

Click the Submit button to update all tickets. This ensures that the intended trigger fires and sends the email notification to your customers.

If you aren't sure why an email failed to send, you can also view reasons for email delivery failure from the ticket itself.

For more information on how to resend emails in bulk, see How do I resend emails?