When calling customers from Sales, why is the caller ID showing as spam?

Question

When I call customers with my Sales Voice number, the caller ID name shows as spam when the customer receives the call. Why does this happen?

Answer

This isn't an issue with Sales. Telephone carriers use systems to detect and flag potential spam calls. These are the most common reasons carriers flag numbers as spam:

The number of calls per hour or per day that a single number makes

The rate of successful connections

Whether recipients report the number as spam or as part of a scam, and how often they report the number

If you encounter this problem, get a new number. Contact Zendesk Customer Support for further help.

After you get a new number, monitor call activity to ensure carriers do not flag the number as spam again.