Can I change the outbound caller number?

Question

Is it possible to change the outbound caller ID number or information that end users see when agents make outbound calls using Talk or Text?

Answer

Yes, when agents place outbound calls, the Talk number selected in the call console appears as the caller ID. If you want an outside number to appear for the caller ID instead, add the number as an external number.

Note: For regulatory reasons, you cannot add external numbers from Malta.

This only allows you to place outbound calls using the external number. You cannot route incoming calls to it. For more information, see the article: Adding an external number for outbound calls.

If you host your call data outside of the United States, the behavior is different for the caller ID of external numbers.

To only show the caller ID from one phone number, see the article: Standardizing your outbound caller ID.

If you are a customer based in the United States, you can apply for CNAM. This allows your company name to be displayed instead of, or in addition to the phone number.