Error message: This will end the chat

Issue symptoms

On the Zendesk Agent Workspace, I am unable to transfer chats between myself and other agents. I receive the following error: This will end the chat or This will close the current session.

Resolution steps

To transfer chats without seeing this error message, an admin of the account must open Chat and go to the Settings tab. Then, select Departments and open any relevant departments that you want to transfer the live chats. Check Enable in Chat > Save changes.

For more information, see this article: Serving Chats in the Agent workspace.