How can I view or export a list of users and agents?

Question

How can I view a list of users and agents in my account, or export their information?

Answer

Admins and agents with the Manage team members permission can see a complete list of agents in the account by navigating to the Team members page in Admin Center. You can apply filters on the Team members page for a more granular scope of your agents and admins.

Agents without the Manage team members permission can't access the Team members page. The Team members option doesn't appear in the Admin Center sidebar, and direct visits to the /agents or /members URLs display a “Nothing to see here” message.

To filter your team members:

In Admin Center, click People in the sidebar, then select Team > Team members

Click Filter

In the side panel that appears to the right of the screen, filter based on Product and role and Last sign-in

Click Apply filters to populate a list of agents

You can also use the Search Users API endpoint to get a list of agents in a JSON format file.

Export a list of users

You can export user information using basic data export, the customer list add-on, the REST API, or a third-party Marketplace app.

Use basic data export

An account admin or a custom role with export permissions can export a list of users in XML or JSON format. Agents can export users only through the API.

Note: For Enterprise accounts, admins can use the CSV Export permission to control which custom roles can export data. If you have export permissions but don't see the export option, contact Zendesk Customer Support.

Use the customer list add-on

If your account has the customer list add-on, you can export user lists as CSV files. This option lets you select the information to include, filter users, segment customers, and schedule exports.

On Enterprise plans, a custom role must have the CSV Export permission enabled. Contributors can't export CSV files.

Use the REST API

The REST API Users endpoint is available to all Zendesk accounts. This option requires basic coding knowledge or assistance from a developer.

Use a Marketplace app

You can also explore third-party apps in the Zendesk Marketplace, such as Advanced Search Plus. Zendesk doesn't provide support for third-party apps.

For more information about exporting a list of all your users, see Exporting team-member data and How to export a list of users.