Can user accounts share an email address?

Question

Can multiple end users use the same email address in my Zendesk account?

Answer

No, each user in the account must have a unique email address. Attempting to create a user with an email address that is already in use end in the below error message:

Error saving user: Email: [email address] is already being used by another user

Consider merging and deleting any duplicate user accounts as described in these articles, in line with our Agent Login policy on the Main Services Agreement:

Merging a user's duplicate account

Deleting users