What’s the difference between a zero-training AI agent and UltimateGPT?

Question

What's the difference between a zero-training AI agent and UltimateGPT? Considering these distinctions, which generative AI tool is most suitable for my specific needs?

Answer

While both zero-training AI agents and UltimateGPT fall under the umbrella of generative AI, they have distinct functionalities.

Zero-training AI agent

A zero-training AI agent uses generative AI-powered use cases to understand a customer's message and link to the appropriate dialogues. For example, when a customer requests to cancel their order, a zero-training AI agent recognizes this as a Cancel order use case. This triggers the system to provide the corresponding response. For more information, see this article: About zero-training AI agents.

UltimateGPT

UltimateGPT uses generative AI to understand a customer's message and formulate a response based on the information within the knowledge base. For example, when a customer inquires about your company's terms and conditions, UltimateGPT searches through the relevant knowledge sources and provides the appropriate response to the customer. For more information, see this article: About generative replies in advanced AI agents.