How to clear cache and cookies

Question

Why should I clear my cache and cookies? Can clearing my cache and cookies fix my issue with my account?

Answer

If you have an issue with Zendesk, clear your cache and cookies as a first step. It might sound like the web version of “turn it off and on again,” but a cache and cookie clear often fixes the problem.

This article includes these sections:

What is my cache?

Why should I clear my cache?

How to clear my cache and cookies?

Use extensions

Use developer tools

What is my cache?

Your browser stores cookies and other site data in your computer’s cache, a temporary storage area. This helps pages and components load fast.

Why should I clear my cache?

Zendesk ships fixes, improvements, and new features often. Your cached files can go out of date fast, which can cause issues and unwanted behavior when your browser uses older files. If you follow the Zendesk updates page, you can track product changes.

How to clear my cache and cookies?

Browsers update often. For the latest steps, use these links to current browser-specific methods to clear your cache and cookies:

Google Chrome

Safari

Mozilla Firefox

Internet Explorer

Microsoft Edge

Opera

Use extensions

Add an extension to clear cache and cookies only for the page you have open. The benefits of a browser extension include:

You keep your data and sign-in information for other sites where you’re signed in

You don’t need to sign in again to every site after you clear the cache

Use keyboard shortcuts to make the extension faster. To find the extension, follow these steps:

Navigate to chrome://extensions/ in Chrome’s address bar

Click the menu icon on the Extensions page

Select Keyboard Shortcuts

Activate the extension by adding your preferred key combination

Use developer tools

Use your browser’s built-in developer tools to clear cache and cookies. This is usually faster than menus, but not as fast as extensions. Use these links for current instructions:

Chrome DevTools

Firefox Developer Tools

Microsoft Edge Developer Tools

Note: If a cache and cookie clear does not fix your issue, see How to solve general Zendesk performance issues.