How do I export a list of users?

Question

I want to get a list of users we have in Zendesk Support. How can I download my user information to share outside of my account?

Answer

Use basic data export

Basic data export functionality is available to these Support and Suite plans. Any account admin or custom role with export permissions can export a list of users in the XML or JSON format. This option exports data for all users. Download the file and manually filter it with software like Excel or Google Sheets.

Verify your plan against these plan requirements. If your plan allows exports, yet you do not see the Reports option, contact Zendesk Customer Support to request the feature.

Use an add-on

Accounts that purchased the customer list add-on can export user lists in a CSV file. This feature targets groups of users and includes the information of your choice in an export.

Use the API

The Rest API Users endpoint is available to all Zendesk accounts. API gives you flexibility and control, but requires the assistance of someone with basic knowledge of code. If you have developer resources on your team, API would be a good option.

Use the Marketplace

Explore third-party alternatives to install from the Zendesk Marketplace, for example the Advanced Search Plus app. In that app in Support, use * search parameter to return all Users.

Disclaimer: This article is provided for instructional purposes only. Zendesk can't provide support for third-party apps. Reach out to the email address of the developer under App details, from the app page in the Marketplace, or search for a solution online.