How do I change my Zendesk subdomain if my company is renamed?

Question My company changed names and I want to update my Zendesk subdomain. What are the steps to change my subdomain? Answer Account owners can change the subdomain of the account. For instructions on how to do it, see Renaming your subdomain.
Note: Renaming your subdomain may cause unintended side effects. Make sure you understand the considerations before you make a change. If you decide to rename your subdomain, Zendesk recommends you configure host mapping in your account, educate your customers about the new URL, and then change your subdomain. Host mapping allows you to change the external-facing URL of the help center with the least impact on your customers.
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Can I change my Zendesk subdomain or brand if my company or organization is renamed? Can an account owner rename the subdomain or account instance?
Yes. Account owners can change the subdomain of the account.

Who has permissions to rename the Zendesk subdomain or instance? What role or access level do I need to change my brand account URL?
Account owners possess the required permissions to change the subdomain of the account.

What is the best practice before I change my subdomain or brand instance? Why should I configure host mapping or a custom URL before renaming?
Zendesk recommends you configure host mapping in your account, educate your customers about the new URL, and then change your subdomain. Host mapping allows you to change the external-facing URL of the help center or knowledge base with the least impact on your customers.

Does renaming my subdomain cause unintended side effects or technical issues? Are there risks or limitations when I rename my brand instance?
Renaming your subdomain may cause unintended side effects. Make sure you understand the considerations before you make a change.


