Inline images not displaying for agents or customers

I am an agent and inline images show as broken links in tickets

Agents or customers see inline images as broken or broken links.

Causes of broken images

The website or help center the image URL originates from is host-mapped and restricted

The image was forwarded from a different email and you do not have access to the original email, hence not to the image either

The image is inaccessible from this Zendesk subdomain, verify the image URL and ask the sender to resend the images manually

An antivirus or proxy could be blocking the images. Check with your System Admin to verify if these tools are added to your device

If your images are too large, some email providers such as Outlook could be preventing them from displaying correctly in tickets and emails.

Attachments require authentication to download. If you use SSO for your agents to log in, the SSO provider may not authenticate those agents properly into a host-mapped help center. For more information, see Inline images not displaying for agents in tickets

Certain browsers may have a caching issues that stop the image from loading correctly

To resolve broken images

Never copy paste an image from an external source into a ticket or article

Instead, ask the person who sent the image to add the image as an attachment and drag it inline to host it directly within the ticket or article

In addition, reduce the image size when possible

Ensure no antivirus, proxy, email setting or browser setting blocks the images

Clear cache and cookies

The example below shows how to save the image locally and re-host it

An image is received in an email in Google mail

Select the download button on the image to download the image to your computer. Alternatively, right-click the image and select Save image, which also downloads the image

Copy and paste or upload the saved image from your computer's local location into the Support ticket

If you are unsure whether this is the cause of the issue, open your browser's console and check for a Failed to load resource error. That error indicates that this hosting issue is the cause of the broken images.

For more information, see Adding attachments to ticket comments.