Error message: A transaction error occurred

Issue symptoms

I’ve just tried processing payment for my account and received the error: A transaction error occurred. Your credit card has not been charged.

Resolution steps

There are a couple of things you can do to try to solve this issue:

Clear the cache of your browser and make the payment again.

Make sure the cardholder field is filled in with the first and last name of the card owner.

If you are in the USA, the Postal Code contains only the first five digits, and State is required.

If the issue persists, call the credit card provider.

For more information about code errors, see the article: Resolving issues when your credit card fails.