How do I manually update my Zendesk QA connection?

Question

How can I import conversations into my account sooner? How can I manually update my Zendesk QA connection?

Answer

Zendesk QA automatically imports conversations from your help desk every four to six hours. However, you can manually trigger the import sooner within your account.

To manually update a connection:

Click your profile icon in the upper-right corner of the header

Select Settings

Under Account, select Connections

Find the connection you want to update and click the Edit connection icon

A popup window appears. Click Update connection.

Note: The import doesn't start right after you trigger a manual import. Instead, Zendesk QA adds it to the existing queue of import jobs in progress. The time to complete these jobs will depend on ticket and data volume overall.