It's been more than an hour since my Explore data synced

Question

It's been two hours since my data was updated in Explore. The documentation says it should sync every hour on my plan. Why hasn't that happened yet?

Answer

Each new Explore data sync starts one hour after the most recent sync ends. The start time is random within that hour. In some situations, a data sync may take more than two hours to finish. If the earlier sync also took a long time, data may take up to four hours to appear in Explore.

For example, if a ticket updates in a sync:

At 1 pm, the sync starts

At 1:30 pm, the ticket field value is updated

At 2 pm, the sync ends. The ticket field value is blank in Explore because the ticket was updated in the sync

At 3 pm, the second sync starts

At 3:45 pm, the second sync ends, and the ticket field value is now visible in Explore

The last updated timestamp in the query builder refers to when the last data sync ended. For example, if a query shows it was last updated 30 minutes ago, that means the last sync ended 30 minutes ago. Updates from the last 30 minutes will appear in the next data sync.

For more information, see the article: Data refresh intervals for Explore reporting.