What are the attachment limits in help center?

Question

What are the attachment limits in help center for articles and posts?

Answer

Articles images and attachments: 20MB per file or image upload

Community post and comments images: 2MB per image file

How many attachments are allowed per article?

There is no established limit to the number of attachments allowed in an article. As a best practice, it is not recommended to attach a large number of files to any article. In this case, use a cloud-storage program and link users to a publicly accessible folder there.

However, you can add multiple attachments in an article as long as each uploaded file or image is within the 20MB limit both for inline image and file attachment in an article, while for community posts and comments, you have a 2MB limit.

Is there a limit to the overall storage associated with an article?

There is no established limit to the overall storage allotted to any given article. However, slowness and unpredictability may occur with a large number of files of a large size. Keep in mind that the help center is designed to be a knowledge base solution, not a file distribution system.

For more information, see these articles:

Creating and editing articles in the knowledge base.

Enabling attachments in tickets