Parameters are missing in an API Order Status use case

Issue symptoms

When using an API Order Status use case, some parameter values may appear in the API call configuration but fail to populate during the conversation. In some cases, only one parameter is collected while the remaining required values are missing, which prevents the order status workflow from triggering correctly.

Resolution steps

A common cause is that multiple API integrations were created for the same Order Status check. If one of those integrations requires more parameters than the bot collects in the Order Status use case, the workflow may fail and only some values may populate. Misconfigured or missing API parameters can also contribute to the issue.

To resolve the issue:

Review the API integrations configured for the same Order Status check

Remove any duplicate API integration that is conflicting with the intended setup

Confirm that the remaining API integration includes the correct required parameters

Verify that the bot is collecting every parameter needed by the Order Status use case

Test the flow again to confirm that all parameter values populate and the API triggers successfully

If the issue was caused by a duplicate integration requiring additional parameters, deleting that duplicate integration should allow the correct values to populate as expected.

To learn more API integrations in AI agents, see About the integration builder for AI agents.