Is there a limit to the number of steps in a conversation flow?

Question

How many steps can I use in a conversation flow for an AI agent or bot?

Answer

You can have a maximum of 2000 steps in any individual conversation flow setup.

Once you reach the maximum number of steps, you will encounter an error message: You've reached the limit. Remove steps before you can add more.

Tip: This article describes functionality available only to customers who had a drafted or published Al agent of February 2, 2025. For information about equivalent functionality in the Al agents - Advanced add-on, see Building dialogues for Al agents - Advanced.

For more information, see the article: Creating answers for common customer questions in AI agents for messaging (Legacy).