Suspension of emails from system users

Issue symptoms

Zendesk always suspends emails from system users like mail-daemon@ or postmaster@. My business rules don't run on these suspended tickets, so I can't automate a process for them. How do I manage this?

Resolution steps

A system rule always suspends these tickets. To track them, set up suspended ticket notifications.

Use one of these workarounds:

Send system emails to another email address

Redirect or forward the emails through a non-system address, such as a regular email address

Create tickets with the API

For more information about ticket suspensions, see Causes for ticket suspension.