Why are calls and texts to certain countries blocked?

Question

I noticed that calls and texts (SMS) to certain countries are blocked. Why can't I call or text some countries?

Answer

Zendesk might block calls or texts to certain countries because those destinations are not supported or because international destinations have not been enabled.

Geographic permissions for some countries in Zendesk might be turned off for these reasons:

Privacy and security: To protect user privacy and comply with data protection regulations, Zendesk may restrict or turn off geo permission for a country.

Regulatory compliance: Different regions have regulations regarding user data, and turning off geo permissions ensures compliance with these laws.

Simplified configuration: Geo permissions are turned off to simplify the setup and maintenance of the platform for administrators and users.

Performance optimization: Geo permission features are turned off to improve the performance of the platform and reduce the amount of data processing and transmission.

If geo permissions are essential for your operations, contact Zendesk Customer Support and provide the number you are calling or texting from and the number you are trying to reach.

For more information, see these articles:

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