Question

How do I hide the author of help center articles?

Answer

To hide the author for customers viewing the help center on a web browser, you can uncheck the author element in the Copenhagen theme.

To hide the author for iOS or Android users, this is done in the mobile app source code by hiding footer.

To hide the footer, add the following to your help_center_article_style.css file:

As an additional option, you can hide the author from the search results by wrapping in the search_results.hbs page. The end result of the code should look like the following.

<!-- {{author.name}}
{{/unless}}
{{date created_at}} -->

For more information, see this article: Customizing your help center theme.

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a solution online.