What is a VAT or GST number?

Question

What does VAT or GST number mean on the payments page in Admin Center?

Answer

Some countries require their businesses to register for Value Added Tax (VAT), also known as Goods and Services Tax (GST) in certain countries. The VAT or GST number is a unique identifier issued by the country's tax authority for collection of the tax.

Registration requirements vary by country, but Zendesk is required to collect VAT or GST numbers for businesses based in these countries:

Singapore

India

Chile

Colombia

Norway

Switzerland

Turkey

Brazil

You can update your VAT or GST number on the payments page in Admin Center. This value must match your ship-to address rather than the bill-to address. When you enter your VAT or GST number on the Payments page, you agree to take on the tax requirements for your purchase.

If you are based in one of these countries and do not provide your VAT or GST number, then Zendesk will levy VAT or GST on your purchases. For more information, see Managing payments.