Why do my agent statuses differ between the assignee ticket field and Analytics?

Question

I noticed that some agents do not appear as Online on the live dashboards in Analytics (formerly known as Explore). However, these agents show a green dot next to their username in the Assignee ticket field of tickets. Why does this happen?

Answer

Agents will not appear Online when the agent status is Transfers only.

The live dashboards in Analytics do not show your team members as Online, but the Assignee ticket field shows a green dot for both Online and Transfers only.