Error message: A transaction error occurred

Why do I receive a transaction error?

When I try to process the payment for my account, I get the error: A transaction error occurred. Your credit card has not been charged.

To resolve the problem with the payment processing:

Clear the browser cache and make the payment again

Make sure the cardholder field contains the first and last name of the card owner

If you are in the US, the postal code must contain only the first five digits, and State is required

If the issue persists, call the credit card provider

For more information about error codes, see Resolving issues when your credit card fails.