How do I export my data and reports from all Zendesk products?

<h2 id="h_01HH2G8D2SJSMZVRTAHKDJH96V">Answer</h2><p>Exports are available for each product. Select an option from the list to learn how to export data from the product you use.</p><div style="margin-bottom: 20px; text-align: right;">
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</script><div class="accordion"><p>Understand export permissions</p></div><div class="panel">
<p>Export capabilities vary by role and product.</p>
<h3 id="h_01KSJS36JCEZRY8014E97CZPPD">Support tickets, users, and organizations</h3>
<figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized" style="border-spacing: 0px;">
<colgroup>
<col style="width: 27%;">
<col style="width: 15%;">
<col style="width: 16%;">
<col style="width: 42%;">
</colgroup>
<thead><tr>
<th style="padding: 5px;">Role</th>
<th style="padding: 5px;">CSV Export</th>
<th style="padding: 5px;">API Export</th>
<th style="padding: 5px;">Notes</th>
</tr></thead>
<tbody>
<tr>
<td style="padding: 5px;">Administrator</td>
<td style="padding: 5px;">✅ Full access</td>
<td style="padding: 5px;">✅ Full access</td>
<td style="padding: 5px;">Can export all data</td>
</tr>
<tr>
<td style="padding: 5px;">Agent with CSV Export permission</td>
<td style="padding: 5px;">✅ Yes</td>
<td style="padding: 5px;">✅ Yes with an API token</td>
<td style="padding: 5px;">Custom role must have CSV Export turn on</td>
</tr>
<tr>
<td style="padding: 5px;">Agent standard</td>
<td style="padding: 5px;">❌ No</td>
<td style="padding: 5px;">✅ Yes with an API token</td>
<td style="padding: 5px;">Can use the API but not the UI export</td>
</tr>
<tr>
<td style="padding: 5px;">Contributor</td>
<td style="padding: 5px;">❌ No</td>
<td style="padding: 5px;">❌ No</td>
<td style="padding: 5px;">Read-only role cannot export</td>
</tr>
<tr>
<td style="padding: 5px;">End user</td>
<td style="padding: 5px;">❌ No</td>
<td style="padding: 5px;">❌ No</td>
<td style="padding: 5px;">No export access</td>
</tr>
</tbody>
</table></figure><h3 id="h_01KSJS36JDQP1JVDK21WYBAQYT">Guide knowledge base</h3>
<figure class="wysiwyg-table"><table style="border-spacing: 0px;">
<thead><tr>
<th style="padding: 5px;">Role</th>
<th style="padding: 5px;">Export Method</th>
<th style="padding: 5px;">Access</th>
</tr></thead>
<tbody>
<tr>
<td style="padding: 5px;">Administrator</td>
<td style="padding: 5px;">API only</td>
<td style="padding: 5px;">✅ Full access</td>
</tr>
<tr>
<td style="padding: 5px;">Guide Manager</td>
<td style="padding: 5px;">API only</td>
<td style="padding: 5px;">✅ Full access</td>
</tr>
<tr>
<td style="padding: 5px;">Agent</td>
<td style="padding: 5px;">API only</td>
<td style="padding: 5px;">⚠️ Through an API token</td>
</tr>
<tr>
<td style="padding: 5px;">Other roles</td>
<td style="padding: 5px;">None</td>
<td style="padding: 5px;">❌ No export option</td>
</tr>
</tbody>
</table></figure><div class="p"><div class="note">
<span class="notetitle">Note:</span> The Guide knowledge base has no CSV export option. Use the help center API.</div></div>
<h3 id="h_01KSJS36JD4A1MGD5AC432BPVZ">Messaging and legacy live chat</h3>
<figure class="wysiwyg-table"><table style="border-spacing: 0px;">
<thead><tr>
<th style="padding: 5px;">Product</th>
<th style="padding: 5px;">Role</th>
<th style="padding: 5px;">Export Method</th>
</tr></thead>
<tbody>
<tr>
<td style="padding: 5px;">Messaging and Sunshine Conversations</td>
<td style="padding: 5px;">Admin</td>
<td style="padding: 5px;">Dashboard export or API</td>
</tr>
<tr>
<td style="padding: 5px;">Legacy live chat</td>
<td style="padding: 5px;">Admin</td>
<td style="padding: 5px;">Dashboard export or API</td>
</tr>
<tr>
<td style="padding: 5px;">Legacy live chat</td>
<td style="padding: 5px;">Agent</td>
<td style="padding: 5px;">❌ No export option</td>
</tr>
</tbody>
</table></figure><h3 id="h_01KSJS36JD0RH8Y8RWEJ57G34Q">How to check your CSV export permission</h3>
<p>To check your CSV export permission:</p>
<ol>
<li data-list-item-id="e99889bb057e51520c1886b5877cd9742">Go to <strong>Admin Center &gt; People &gt; Team &gt; Team members</strong>
</li>
<li data-list-item-id="eb0f2a844c747621568ad62374d3c726f">Find your name and click to open your profile</li>
<li data-list-item-id="ead164e301310424b06b6999632409ec3">Look at the Role field</li>
<li data-list-item-id="eff93a730b4365b30aff453b940bc0fc5">If you have a custom role, click the role name to view your permissions</li>
<li data-list-item-id="ef16f9b5b79ad831f44136ab951450483">Look for CSV Export in the permissions list</li>
</ol>
<p>To do a quick test: Go to a view with tickets and look for the Export button at the top-right. If present, you have the CSV Export permission. If missing, you do not have it.</p>
</div><div class="accordion"><p>Export data from Support</p></div><div class="panel">
<p>To protect data in your account, exports do not turn on automatically. To activate data exports, the account owner must <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact Zendesk Customer Support</a>.</p>
<p>To export data directly from Support, see <a href="https://support.zendesk.com/hc/en-us/articles/4408886165402-Exporting-ticket-user-or-organization-data-from-your-account" target="_blank" rel="noopener noreferrer">Exporting ticket, user, or organization data from your account</a>.</p>
<p>Verify <a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-Checking-your-plan-type-or-add-ons" target="_blank" rel="noopener noreferrer">your plan</a> against these requirements. If your plan allows exports, yet you don't see the <strong>Reports</strong> option, Contact Zendesk Customer Support for further help.</p>
<p><img src="https://support.zendesk.com/hc/article_attachments/11005621681306" alt="Export data from Support.png" width="500"></p>
<p>For more information, see:</p>
<ul>
<li data-list-item-id="e70d659c1274106c2369c38031a911eb0"><a href="https://support.zendesk.com/hc/en-us/articles/4408882924570-How-do-I-export-a-list-of-users-" target="_blank" rel="noopener noreferrer">How to export a list of users</a></li>
<li data-list-item-id="e2a13fc36384180efddea8dbfe981cc88"><a href="https://support.zendesk.com/hc/en-us/articles/4408887009306-What-is-the-recommended-method-to-regularly-export-Zendesk-Support-data-" target="_blank" rel="noopener noreferrer">What is the recommended method to regularly export Zendesk Support data?</a></li>
<li data-list-item-id="e45cbe25fc96946423a8f15243b1482ee"><a href="https://support.zendesk.com/hc/en-us/articles/4408887024026-What-are-my-ticket-export-options-" target="_blank" rel="noopener noreferrer">What are my ticket export options?</a></li>
<li data-list-item-id="edea5f37ef7a46be8d97006da541a96d6">
<p><a href="https://support.zendesk.com/hc/en-us/articles/4408827353370-Where-is-the-data-export-option-" target="_blank" rel="noopener noreferrer">Where is the data export option?</a></p>
<div class="p"><div class="note">
<span class="notetitle">Note:</span> The ability to export data to a JSON, CSV, or XML file is available to admins and agents with a custom role that has export permissions.</div></div>
</li>
</ul>
</div><div class="accordion"><p>Export reports from Analytics</p></div><div class="panel">
<p>To export a dashboard, see <a href="https://support.zendesk.com/hc/en-us/articles/4483481898266-Exporting-dashboard-tabs-and-reports#topic_spz_dpz_5sb" target="_blank" rel="noopener noreferrer">Export a dashboard tab</a>.</p>
<p><img src="https://support.zendesk.com/hc/article_attachments/11005621681562" alt="Export a dashboard.png" width="500"></p>
<div class="p"><div class="note">
<span class="notetitle">Note:</span> You can only export one tab at a time.</div></div>
<p>To export a report, see <a href="https://support.zendesk.com/hc/en-us/articles/4408829048602-Working-with-reports#topic_s3r_hbv_klb" target="_blank" rel="noopener noreferrer">Work with reports from within a report</a>.</p>
<p><img src="https://support.zendesk.com/hc/article_attachments/11005636987802" alt="Export a report.png" width="500"></p>
</div><div class="accordion"><p>Export data from Sales</p></div><div class="panel">
<p>To export data from Sales, see <a href="https://support.zendesk.com/hc/en-us/articles/4408828443674-Exporting-data-from-Zendesk-Sales" target="_blank" rel="noopener noreferrer">Export data from Zendesk Sales</a>.</p>
<p><img src="https://support.zendesk.com/hc/article_attachments/11005636988314" alt="Export data from Sales.png" width="500"></p>
</div><div class="accordion"><p>Export data from Knowledge</p></div><div class="panel">
<div class="p"><div class="note important">
<span class="importanttitle">Important:</span> There is no CSV export button for Knowledge content.</div></div>
<h3 id="h_01KSJS36JDFKY911G2XNGXF3XV">Available export methods</h3>
<h4 id="h_01KSJS36JDT0MB46DTQHP3RYVC">Method 1: Help center API article-by-article</h4>
<p>This is best for complete data backups and migrations to another platform.</p>
<p>To export these items:</p>
<ul>
<li data-list-item-id="e551a0d92c4c4b35c8890867684867289">Article content for all locales</li>
<li data-list-item-id="e1e08bedefd3a8845cbab65c156613c89">Article metadata such as authors, dates, and votes</li>
<li data-list-item-id="e4d4b02b3a807f06d2f14c89b7a5713aa">Categories and sections structure</li>
<li data-list-item-id="ec8525350e74c5666f3063bdb41007576">Article attachments that you must download separately</li>
</ul>
<p>Limitations include the following:</p>
<ul>
<li data-list-item-id="e25b227b82528a602404151ac8eaf0745">Requires API knowledge or scripts</li>
<li data-list-item-id="e76ba3978450a70b17ed261a01ea09419">Must export articles through pagination</li>
<li data-list-item-id="e5ee624e4058c3f4dd4e36cc862de9afa">Time-consuming for large knowledge bases of more than 100 articles</li>
</ul>
<p>For complete documentation, see <a href="https://developer.zendesk.com/api-reference/help_center/help-center-api/articles/" target="_blank" rel="noopener noreferrer">help center API</a>.</p>
<h4 id="h_01KSJS36JDXE3MPYMR6AR23B7C">Method 2: Web scraping is not recommended</h4>
<p>Web scraping uses tools to copy published articles from your public help center.</p>
<p>This is not recommended because of the following reasons:</p>
<ul>
<li data-list-item-id="ea0bc9ce22d639b78b27840f8c7a5d0e7">Gets published content only and loses drafts and internal articles</li>
<li data-list-item-id="e0aafd23f5b6163b6e57e3553360c825b">Loses metadata such as author, creation date, votes, and comments</li>
<li data-list-item-id="e92bf3045300adff3ede2a40df04a7703">Breaks formatting often</li>
<li data-list-item-id="ecdfd01efe73ec8ba5cd731025825af1a">Does not get article relationships or structure</li>
<li data-list-item-id="ece6425ccbf89ed2f336c6ff6decef3a1">Violates the Zendesk Main Services Agreement if automated at scale</li>
</ul>
<h4 id="h_01KSJS36JDZE2TFF0QK11SX0PN">Method 3: Professional services</h4>
<p>This is best for large-scale migrations and complex data transformations.</p>
<p>Zendesk professional services provide the following:</p>
<ul>
<li data-list-item-id="e7bcecdf9e9342c6d95f8183d0ffb0468">Complete knowledge base export</li>
<li data-list-item-id="e6a53ced4cc1eb23d171a814d39f247f8">Preserves all metadata and relationships</li>
<li data-list-item-id="e3857a2cfdf34c72d65d86ee0dd8f91dc">Migration to another Zendesk instance or external platform</li>
<li data-list-item-id="e9b77e8027d2c468ccd3e67274ccf5f54">Data transformation and cleanup</li>
</ul>
<p>Note: This is a paid service, so contact your account representative for a consultation.</p>
<h4 id="h_01KSJS36JDRJMF17PC1ENTMA6P">Method 4: Community scripts</h4>
<p>Community scripts are community-contributed export scripts found on the Zendesk Developer Community or GitHub.</p>
<p>Use this method with caution for the following reasons:</p>
<ul>
<li data-list-item-id="e7ca2d241b6335b72df9a761e9bdd3650">Community tools are not officially supported by Zendesk</li>
<li data-list-item-id="ec9fba43adea8009abba168daa8b7584f">May break if the API changes</li>
<li data-list-item-id="e9c96e58d740fd4f23f596f9c41e23e1b">Test thoroughly and review the code for security before running the script</li>
</ul>
<h4 id="h_01KSJS36JDBV6DT7E268A1T5SN">Quick comparison</h4>
<figure class="wysiwyg-table"><table style="border-spacing: 0px;">
<thead><tr>
<th style="padding: 5px;">Method</th>
<th style="padding: 5px;">Completeness</th>
<th style="padding: 5px;">Ease</th>
<th style="padding: 5px;">Cost</th>
</tr></thead>
<tbody>
<tr>
<td style="padding: 5px;">Help center API</td>
<td style="padding: 5px;">✅ Complete</td>
<td style="padding: 5px;">⚠️ Technical</td>
<td style="padding: 5px;">Free</td>
</tr>
<tr>
<td style="padding: 5px;">Web scraping</td>
<td style="padding: 5px;">⚠️ Partial</td>
<td style="padding: 5px;">⚠️ Difficult</td>
<td style="padding: 5px;">Free</td>
</tr>
<tr>
<td style="padding: 5px;">Professional services</td>
<td style="padding: 5px;">✅ Complete</td>
<td style="padding: 5px;">✅ Easy</td>
<td style="padding: 5px;">$$$</td>
</tr>
<tr>
<td style="padding: 5px;">Community scripts</td>
<td style="padding: 5px;">✅ Complete</td>
<td style="padding: 5px;">⚠️ Moderate</td>
<td style="padding: 5px;">Free</td>
</tr>
</tbody>
</table></figure><p><strong>Recommendation:</strong> For serious backup and migration needs, use the help center API or professional services.</p>
</div><div class="accordion"><p>Export data from Messaging or legacy live chat</p></div><div class="panel">
<div class="p"><div class="p"><div class="note important">
<span class="importanttitle">Important:</span> First, <a href="https://support.zendesk.com/hc/en-us/articles/5094352858906-Am-I-using-live-chat-or-messaging" target="_blank" rel="noopener noreferrer">determine which product you have</a>.</div></div></div>
<h3 id="h_01KSJS36JE9TFKMTV5GY40GWD8">How to check if you use messaging or legacy live chat</h3>
<ul>
<li data-list-item-id="eab7069abf416031e56bbaadb58d5b29b">Go to <strong>Admin Center Channels</strong>. If Messaging and social appears, you have messaging. If you only see Chat, you have legacy live chat.</li>
<li data-list-item-id="e4756bdcd9a77e73cb6f354f6ad73d5f5">In messaging, conversations persist across sessions. In legacy live chat, sessions end when the customer closes the window.</li>
<li data-list-item-id="ed41f599ad6fe4d6c1780a1add546cbed">Messaging is available on Suite plans such as Professional and Enterprise. Legacy live chat is a legacy product.</li>
</ul>
<h3 id="h_01KSJS36JEFS7QE07AREGQJ5JX">Messaging and Sunshine Conversations export</h3>
<p>To export the data:</p>
<ul>
<li data-list-item-id="e538e70f8f51617bd5aeeafb2f8be7196">Go to <strong>Admin Center Channels Messaging and social Messaging</strong>
</li>
<li data-list-item-id="eb208f9949e24f4f6501c2792a875c130">Click your messaging channel</li>
<li data-list-item-id="e0b4d5bf1aa822e9c158ccded8f6761e9">Go to the Analytics or Export section to export conversation data. Location varies by setup.</li>
</ul>
<p>You get conversation transcripts, metadata such as customer information, timestamps, and assigned agent, and message content. Alternatively, use the Sunshine Conversations API for a programmatic export.</p>
<h3 id="h_01KSJS36JEMC3EDAFMSC9NK28F">Legacy live chat export</h3>
<p>You can <a href="https://support.zendesk.com/hc/en-us/articles/4408893866778-Exporting-your-chat-history" target="_blank" rel="noopener noreferrer">export your past chats</a> from the History page in the legacy live chat dashboard.</p>
<p><img src="https://support.zendesk.com/hc/article_attachments/11005636988570" alt="Past Chats history.png" width="500"></p>
<p>To export the data:</p>
<ul>
<li data-list-item-id="e2f34a6a8444123c00e01d06307ec469f">Go to <strong>Admin Center Channels Chat Dashboard</strong>
</li>
<li data-list-item-id="e05095bb3d7d8a8c401767b10c0454d56">Click <strong>Analytics</strong>
</li>
<li data-list-item-id="e79ad8f808436361d9e84fd8fd81f62fd">Export chat data as CSV or scheduled email reports</li>
</ul>
<p>Limitations include historical data retention that varies by plan and might not include older chats. Alternatively, use the live chat API for a programmatic export.</p>
<p>For information on how to export conversion data, see <a href="https://support.zendesk.com/hc/en-us/articles/4408821637786-Exporting-Chat-Conversion-Tracking-data" target="_blank" rel="noopener noreferrer">Export Chat Conversion Tracking data</a>.</p>
</div><div class="accordion"><p>Additional export considerations</p></div><div class="panel">
<h3 id="h_01KSJS36JECNCR9CHQBQX80DA1">Customer list add-on</h3>
<p>To export end-user lists, some accounts have the customer list add-on which provides the following:</p>
<ul>
<li data-list-item-id="e411859634bb15991fde785d37822de00">Enhanced user export capabilities</li>
<li data-list-item-id="eccbd61cee11ccfa530c62d596fbee0fb">Scheduled user exports</li>
<li data-list-item-id="ebf0b67caf3097732a47290aecb847fee">User segment exports</li>
</ul>
<p>This is not available on all plans. Contact your account representative to check eligibility and pricing.</p>
<p>To check if you have it: Go to <strong>Admin Center People Customers</strong>. Look for enhanced export options. If you see a basic user export only, you do not have the add-on.</p>
<h3 id="h_01KSJS36JEFFV1XRJY1AGYEQZE">Export frequency limits</h3>
<p>Be aware of rate limits when you export data:</p>
<ul>
<li data-list-item-id="e9f5c0f72b2b77dcef000fdcf5364d256">UI exports and CSV downloads: There is no strict limit on frequency, but large exports of more than 100,000 records might time out. Split large exports by date range if needed.</li>
<li data-list-item-id="eb482052f592e6f8971cc8d13def5fd9d">API exports: Rate limits apply. Incremental exports are recommended for large datasets.</li>
<li data-list-item-id="ed1fce591295169a074fd1aa786aa6bcb">Scheduled exports: You can schedule daily and weekly exports for some data types to be emailed to specified addresses. This is automatic and does not count against manual export usage.</li>
</ul>
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<summary> </summary>
<h2 id="h_01M0FVQADVF90SA10X0TB3FX3R">How do I check my CSV export permissions? Can I see if I have CSV export permissions? How do I test my CSV export access?</h2>
<p>To check your CSV export permission:</p>
<ol>
<li>Go to <strong>Admin Center</strong> <strong>People</strong> <strong>Team</strong> <strong>Team members</strong>.</li>
<li>Find your name and click to open your profile.</li>
<li>Look at the <strong>Role</strong> field.</li>
<li>If you have a custom role, click the role name to view your permissions.</li>
<li>Look for <strong>CSV Export</strong> in the permissions list.</li>
</ol>
<p>To do a quick test, go to a view with tickets and look for the <strong>Export</strong> button at the top-right. If present, you have the permission.</p>

<h2 id="h_01M0FVQADV2D3ARKM41JXSBBNS">Who can export data to a JSON, CSV, or XML file? Which roles allow exporting data?</h2>
<p>Admins and agents with a custom role that has export permissions can export data to a JSON, CSV, or XML file.</p>

<h2 id="h_01M0FVQADVA6KDGX80SV0JNQKA">How do I activate data exports in Support? How do I enable ticket exports from my account?</h2>
<p>To activate data exports, the account owner must contact Zendesk Customer Support. Data exports do not turn on automatically to protect data in your account.</p>

<h2 id="h_01M0FVQADV3JRT3DH0PCQ2XV9G">How do I export a dashboard from Explore reporting? How do I export a report from Explore reporting?</h2>
<p>To export a dashboard, see Export a dashboard tab. You can only export one tab at a time. To export a report, see Work with reports from within a report.</p>

<h2 id="h_01M0FVQADVT6Z568FPCZEQXXD2">How do I export article content from Guide knowledge base? What methods are available to export Help Center articles?</h2>
<p>You can export Guide knowledge base content through the Help Center API, Professional Services, or community scripts. There is no CSV export button for Knowledge content.</p>

<h2 id="h_01M0FVQADV574RGV5RZ3J9BN7Z">How do I export knowledge base content using the Help Center API? What can I export with the Help Center API?</h2>
<p>Use Method 1: Help Center API article-by-article to export article content for all locales, article metadata, categories and sections structure, and article attachments (which you must download separately).</p>

<h2 id="h_01M0FVQADVTBBRMW59GSQM5VKG">Can I use web scraping to export my Guide knowledge base? Is web scraping recommended for Help Center exports?</h2>
<p>Web scraping is not recommended because it only gets published content, loses metadata like author and creation date, breaks formatting, misses article relationships, and violates the Zendesk Main Services Agreement if automated at scale.</p>

<h2 id="h_01M0FVQADV3894P7EFVJ9GVZEA">What is Zendesk Professional Services for Knowledge exports? When should I use Professional Services to export my knowledge base?</h2>
<p>Zendesk Professional Services is a paid service for large-scale migrations and complex data transformations. It provides a complete knowledge base export, preserves metadata and relationships, allows migration to another instance or platform, and includes data cleanup.</p>

<h2 id="h_01M0FVQADVYF572Q2X8CFXHVC8">Can I use community scripts to export Knowledge content? Are community export scripts supported by Zendesk?</h2>
<p>Community scripts on the Zendesk Developer Community or GitHub allow exporting content, but Zendesk does not officially support them. They may break if the API changes, so test thoroughly and review code for security before running them.</p>

<h2 id="h_01M0FVQADV5VTYME6SV7QHN73C">How do I tell if I have messaging or legacy live chat? How do I check if my account uses messaging or legacy live chat?</h2>
<p>Go to <strong>Admin Center</strong> <strong>Channels</strong>. If <strong>Messaging and social</strong> appears, you have messaging. If you only see <strong>Chat</strong>, you have legacy live chat. Additionally, messaging conversations persist across sessions, whereas legacy live chat sessions end when the customer closes the window.</p>

<h2 id="h_01M0FVQADVFZ90SVR218WMT1HP">How do I export messaging and Sunshine Conversations data? How do I download messaging conversation transcripts?</h2>
<p>To export messaging data:</p>
<ol>
<li>Go to <strong>Admin Center</strong> <strong>Channels</strong> <strong>Messaging and social</strong> <strong>Messaging</strong>.</li>
<li>Click your messaging channel.</li>
<li>Go to the <strong>Analytics</strong> or <strong>Export</strong> section to export conversation data.</li>
</ol>
<p>You can also use the Sunshine Conversations API for a programmatic export.</p>

<h2 id="h_01M0FVQADV47H06H1XMZVHXPTV">How do I export past chats from legacy live chat? How do I export chat data as a CSV or scheduled email?</h2>
<p>To export legacy live chat data:</p>
<ol>
<li>Go to <strong>Admin Center</strong> <strong>Channels</strong> <strong>Chat Dashboard</strong>.</li>
<li>Click <strong>Analytics</strong>.</li>
<li>Export chat data as CSV or scheduled email reports.</li>
</ol>
<p>You can also use the Live Chat API for a programmatic export.</p>

<h2 id="h_01M0FVQADVNCG8Q3PY7BA4E60F">What is the customer list add-on? How do I export end-user lists with scheduled exports?</h2>
<p>The customer list add-on provides enhanced user export capabilities, scheduled user exports, and user segment exports for end-user lists. It is not available on all plans.</p>

<h2 id="h_01M0FVQADVANNNTC7FFFR5E9DR">How do I check if my account has the customer list add-on? How do I verify access to enhanced user exports?</h2>
<p>To check if you have the add-on, go to <strong>Admin Center</strong> <strong>People</strong> <strong>Customers</strong> and look for enhanced export options. If you see a basic user export only, you do not have the add-on.</p>

<h2 id="h_01M0FVQADVJANXAA9E5RN04265">What are the rate limits and frequency limits for data exports? How many records can I export before hitting a limit?</h2>
<p>UI exports and CSV downloads have no strict frequency limit, but large exports of more than 100,000 records might time out. Split large exports by date range if needed. API exports have rate limits, so use incremental exports for large datasets. Scheduled daily and weekly exports do not count against manual export usage.</p>
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