Can I reactivate or retrieve data from a canceled account?

Can I retrieve data from a canceled account?

Yes, if the account is reactivated within 90 days. When you cancel your account, you lose access to your data. In accordance with the data deletion policy, after 90 days, the automated process begins to permanently delete service data.

Within those 90 days, your account owner can reactivate the account upon request. If reactivated, Zendesk bills the account for the amount owed, from the time of cancellation to the present billing period.