Error: Access Denied. You do not have access to this page

Issue symptoms Why do I see the error message: Access Denied. You do not have access to this page. Please contact the account owner of this Zendesk for further help? I work at my company and my access is denied, why is that? Why do I see that I don't have access, when I do? The Access Denied error message appears when you attempt to access a page you don't have permission to view. An admin can help if you need to adjust the permissions within your role or if you need a different role.

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Access a page or ticket not permitted by your role or group
If you have a role other than owner or admin, you may have limited access to tickets or features within your Zendesk account. You may see this additional error: You do not have access to ticket #.
How agents and employees can gain ticket access

Reach out to your admin with the hyperlink you don't have access to
Ask the admin to verify the group on the ticket, and compare it with the Access and Group fields on your Support profile

And to verify your role permissions


Access a third-party app or source not connected with yoursubdomain

The issue may be specific to a Zendesk app within another provider, such as Microsoft Teams.
To verify the source:

Verify the uniform resource locator (URL) of the page you clicked and the URL that returns an error. Check the origin of the page you attempt to access and compare the URL with your Zendesk subdomain.

If the source is a third party, ensure that you have an account with valid permission on the third-party source, an app integration exists in your Zendesk account, and the integration also exists with Zendesk on the third-party platform settings. Ensure that the email address linked to your Zendesk profile matches the address from the other integration.
Integrations with a third party aren't guaranteed. Contact the admin or support from any external source for help.


Access the agent portal as an end user
This error often happens when an end user tries to access the agent portal or an agent tries to sign in to the help center as a customer.
To resolve this issue:

Navigate to yoursubdomain.zendesk.com/access/logout to end your previous session
Navigate to yoursubdomain.zendesk.com/access/normal and sign in with your agent credentials

Replace the string yoursubdomain with the subdomain of your account.
Access an article without the required permission level If the issue relates to an article, ask another agent or admin with the correct permission level to check that the article restrictions are set appropriately. See Set view permissions on articles with user segments. Access a feature not available on your current plan level This error can appear when you try to access a feature that your plan level doesn't include. For more information on plan inclusions, visit the Zendesk prices page.
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What is an access denied error? Why does my account say I do not
have access to this page?


The Access Denied error message appears when you
attempt to view a page that your Role or
Permissions do not allow you to see.


How do I fix the access denied error on Microsoft Teams or a third-party
app? Why is my Zendesk integration not working?



Verify the URL of the page you clicked and the
URL that returns the error.


Compare the URL with your Brand
or Subdomain.


Ensure you have a Customer Account with valid
Permissions on the third-party source.


Verify that an app integration exists in your Support
account.


Confirm the integration exists within the third-party platform
settings.


Match the email address in your Zendesk profile
exactly to the address used in the other integration.



How do I sign in as an agent? Why can I not access the agent portal
or dashboard as a customer?



Navigate to yoursubdomain.zendesk.com/access/logout
to end the current session.


Navigate to yoursubdomain.zendesk.com/access/normal.


Sign in using your Agent or My team
credentials.



Why can I not see a specific help article? Can I change view permissions
on Knowledge content?


If you cannot see a Knowledge article, ask an
Admin or the Account Owner to check
if the article restrictions use the correct
User Segments for your Access Level.


Why is a feature missing from my account? Does my pricing tier include
this tool?


The Access Denied error occurs if you try to use
a feature that your Plan Type or
Suite version does not include. You can check
Plan Type inclusions on the
Zendesk pricing page.


Why do I have limited access to tickets? Can an admin change my permissions
or access level?


If you have a Role other than
Account Owner or Admin, you might
have limited access to specific Support features.
An Admin can adjust the Permissions
within your Role or assign you a different
Role.


