Error: Changes couldn't be published. Fix the errors and try again

Issue symptoms

The following error appears when you attempt to publish an AI agent flow in AI agents for messaging (Legacy): Changes couldn't be published. Fix the errors and try again.

Resolution steps

Multiple error messages cause publication failure. Identify your specific error below:

Add a step to complete your flow

This error indicates that the flow lacks steps. Choose from one of the steps below:

Send message

Present options

Show help center articles

Transfer to agent

Add business hours condition

Ask for details

Make an API call

Ask if question resolved

For more information on AI agent step types, see Understand the step types for AI agent answers (Legacy).

Enter an AI agent message

This error indicates that the Send message step remains blank. Enter the text to display to the customer.

Enter an option name

This error indicates that the Present options step has no options. You can present up to six options. Fill out all Options fields to present fewer than six options.

Add at least one article

This error indicates that the Show help center articles step has no public articles. Add at least one public article.

This article describes functionality available only to customers who had a drafted or published AI agent as of February 2, 2025. For information about equivalent functionality in the AI agents - Advanced add-on, see Build dialogues for AI agents - Advanced.