How do I cancel my account?

Question

How do I cancel my Zendesk account? Can Zendesk cancel my account for me?

Answer

Agents cannot cancel a Support account. Only the account owner can cancel the account.

Note: If you do not know who the account owner is or if the owner is no longer part of your company, you will need to update the account owner. For more information, see the article: Changing the account owner.

Warning: Account cancellation occurs at the end of your current billing cycle. This will give you time to migrate data or tie up loose ends. You cannot use this Zendesk account when your account is canceled or to access account data.

To cancel your account

In Admin center, click Account in the sidebar, then select Billing > Subscription.

Start the cancellation:

For newer accounts, click Manage to manage your subscription, then click Remove products or cancel account at the bottom of the Manage subscription page.

For legacy accounts, click Cancellations at the bottom of the Subscription page. You don’t need to click Manage first to see the Cancellations link.

At the bottom of the page, click Cancel account.
A message appears asking you to confirm the cancellation and tells you when the cancellation will take effect.

Click Cancel account to confirm the cancellation.
A cancellation survey appears.

Select the reason you’re canceling, then confirm the cancellation.

Account owners can select the account subdomain from the dropdown below to login to the account you want to cancel: Choose subdomain

For more information, see the article: Cancelling products from your subscription.

Note: If you have a Sales assisted account, contact your account representative to cancel your account. If you want to cancel your Zendesk Chat account, see the article: How do I cancel my Zendesk Chat subscription? If you want to cancel your Sell account only, see the article: Canceling your Sell account.