Can I add additional fields on my pre-chat form?

Question

Can I add additional fields to my pre-chat form?

Answer

No, you can't add additional fields to the native pre-chat form. The standard pre-chat form collects a limited amount of information, and not all of this information transfers to the ticket. For example, tags and visitor information transfer to the ticket, but visitor notes don't.

If you need to capture custom data, switch to Zendesk Messaging for added flexibility, or you can use Sunshine Conversations to build advanced custom options.

Note: The legacy Web SDK is deprecated and no longer receives updates. Switch to messaging to access updated custom field functionality.

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee custom code. Post any issues you encounter in the comments section or search for a solution online.