Can views be refreshed automatically?

Can I automatically refresh views? No. Views don't automatically refresh in Support. Use the options below:
Utilize third-party apps in the Chrome store to automatically refresh your browser session. Zendesk doesn't support these apps.
Click from one view into another to refresh all views
Use the refresh button to manually refresh views.

When agents use Play mode, the system refreshes views every five minutes to address new tickets at the top of the view quickly. For more information about views, see:
Using views to manage ticket workflow
Working with tickets


Tip: To request this feature, add your use case to the product feedback page on this topic. See Automatic Refresh in Views.

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Can views be refreshed automatically? Do views update automatically?
Can I auto refresh views?


No, views do not refresh on their own in Support
or your ticketing system. You can use these alternatives to update
your ticket lists:
• Click the refresh button to update your
Views.
• Switch from one view into another to refresh all views.
• Install third-party apps from the Chrome store to refresh your
browser session. Zendesk does not support these external apps.
• Use Play mode. When an agent or support person
uses Play mode, the system refreshes views every
five minutes so you can address new tickets at the top of the
view.
To request this feature, add your use case to the Automatic Refresh
in Views topic on the product feedback page.



