I created a new custom field but it is missing in Analytics

Issue symptoms

Not all my custom field options appear in my report. I created a new custom field, but I can't locate an attribute associated with the field in Analytics.

Resolution steps

To use a custom field in reports and analytics as an attribute or metric, the update must sync. This sync happens every hour or every day, based on the plan.

If field values change, report on tags as a workaround.

Don't delete the ticket field in the meantime, as its data isn't recoverable. Deletion of a ticket field removes it from reports and dashboards.

See:

Report with custom fields

How frequently does my Zendesk data sync with Explore?