Where can I find training resources for Zendesk AI features?

Question

I want to learn more about using Zendesk AI features. Where can I access official training courses and documentation to help me get started and stay up to date with different Zendesk AI offerings?

Answer

Zendesk provides a variety of official training and documentation resources to help you learn, configure, and use Zendesk AI features effectively.

You can find all AI‑related courses in the Zendesk training portal. Once there, search for AI to view the full catalog, or start with the resources below, organized by product area.

AI agents

Getting started with AI agents

Zendesk Training: Introduction to AI Agents

Configure, test, and optimize AI agents (Level 3)

Zendesk Copilot

About Zendesk Copilot

Resources for Zendesk Copilot

Getting started with AI features in the Zendesk Copilot add-on

AI Agent (Legacy)

Important: If you still use AI agents - Essential or legacy functionality that includes bot builder, Zendesk will stop technical development for these tools by August 31, 2026. End-of-life and full service shut-off will occur on December 10, 2026. Complete your migration to the new experience by August 31 to avoid disruptions.

About bot builder (Legacy)

For more information, see these articles:

AI agent resources

About AI agents