Analytics error: An error occurred. Contact Zendesk Customer Support

Issue symptoms When I use Analytics, I see the error message An error occurred. Contact Zendesk Customer Support. Resolution steps This error message usually relates to a performance issue that affects multiple accounts, which you can confirm on the Zendesk status page. To rule out a local issue, see General performance issues. If you can't identify the issue, contact Zendesk Customer Support for further help.
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Why do I see "An error occurred. Contact Zendesk Customer Support" in Explore or Analytics? Why does the reporting data tool show an error message? What causes the "An error occurred" performance issue in my analytics dashboards?
This error message usually relates to a performance issue that affects multiple accounts or instances. You can confirm this on the Zendesk status page.

How do I fix "An error occurred. Contact Zendesk Customer Support" in Explore or reporting? What are the resolution steps for the analytics error message? How to resolve performance issues in my analytics or data tool?

Confirm if a performance issue affects multiple accounts or websites on the Zendesk status page.
See General performance issues to rule out a local issue.
Contact Zendesk Customer Support or your assignee for further help if you cannot identify the issue.


