Error: Your sync has been disabled due to an error

Issue symptoms

In my Salesforce integration, Data Sync connected and it worked. But when I check settings in Admin Center, this error message appears: Your sync has been disabled due to an error.

Resolution steps

This can happen for these reasons:

If the profile permissions of the Salesforce user who connected the integration change, they no longer have the ability to use Push Topics

The Data Sync feature relies on the Salesforce Streaming API, which has a limited number of calls in a 24-hour period. For more information, see PushTopic Streaming Allocations. Specifically, see the Maximum number of delivered event notifications within a 24-hour period, shared by all CometD clients row in the table.

Maintenance or outages on the Salesforce platform. To check whether either occurred, see Salesforce Status - Maintenance and Salesforce Status - Incidents.

If your Salesforce integration reaches the limit, the system turns off the sync to avoid further overage.

To confirm whether this is the case, see How can I check my Streaming API limits and usage?