Can I delete a connection from my Zendesk QA account?

Question

Can I remove a connection from my Zendesk QA account?

Answer

Zendesk QA admins can delete a connection from the account in the Account Settings > Connections page.

Warning: This action is irreversible.

If you delete the connection

All help desk-related data will be removed from the account as per the warning message

Reviews data will still be accessible from specific views, such as Activity tab or Dashboard, but links to conversations are no longer available in QA.

One native connection remains active at all times and cannot be deleted.

Contact Zendesk customer support to request the deactivation of the connection or to mark the connection as inactive instead of deleting it. Only the owner or an admin in the account can request this action.