Zendesk QA error: Something went wrong (500)

Issue symptoms

When I edit or save a review, I get an error: Something went wrong (500) or Invalid assignment review request: invalid conversation for assignment.

Resolution steps

Refresh your browser or try a different browser to see if the issue persists

Follow the steps in Using Zendesk QA as a reviewer

If you change a QA category after you submit the review, you can't edit that review. In that case, delete the review and recreate it.

If possible, submit a review for a different conversation to see if the error is specific to one review

Note: If the issue persists, click Copy helpful information. Contact Zendesk Customer Support for further help. If a Max message size limit exceeded message appears, divide the information into two sections.