What does the error "This email is already taken. Try another email" mean?

Issue symptoms

When you bulk update users with a comma-separated values (CSV) file, you receive an email with a link to download an Excel file. The file lists this error for one or more users:

Email: User couldn't be updated - This email is already taken. Try another email.

Resolution steps

This error means you tried to update a user with an email address already used by another user.

To resolve the issue:

Search Support for the email address from the error to confirm which user already has an account

Merge your users or delete the user

Check whether the email address is a support address, then remove it

For more information, see Bulk importing users.