Why don't emails sent from Zendesk Support arrive in another Zendesk account?

Question

I sent an email from a Zendesk address to another Zendesk account, and it didn't arrive. Why did this happen?

Answer

Zendesk doesn't support tickets sent by email from a Zendesk address to another Zendesk address. Zendesk is designed for individuals, not support addresses, as requesters.

Email from one support address to another might work in some cases, but results vary and Zendesk doesn't support it. Use ticket sharing to connect with another Support account.

For more information, see Setting up ticket sharing with other Support accounts.