Can I remove the subject and description fields from the request form?

Question

Can I hide or remove the subject and description fields on the submit a request form in the help center?

Answer

You can hide the Subject from your request form. However, you can't hide the Description field.

To hide the subject field from the request form

Go to Admin Center > Objects and rules > Tickets > Fields.

Open the Subject field.

Under Permissions, select Customers can view.

Select Save.

Customers won't see the subject field in the request form, but they can see this field in the customer portal.

When you use the Customers can view permission, the description of the ticket becomes the subject of the ticket.