Can I add custom fields to my customer's view?

Question

I have custom fields on my web form that I would like to display in the table shown to my end users via the My activities option in the help center. Is it possible to include a custom field as a column on this table?

Answer

Yes, you can display custom ticket fields to end users within the portal using the new request list experience. For more information, see the article: Using the new request list experience in the help center customer portal (Beta).