How can I resend a verification email to set up my Zendesk login?

When you start to use Zendesk Support as a new agent, you receive a verification email to set your password and verify your email address. This verification email activates your account. If you haven't activated your account, a password reset email won't work because your account isn't fully set up yet.

If you can't sign in or can't find your verification email, follow the steps below. If your account is already active and you forgot your password, see How do I reset my password when I can't sign in.

Note: These steps are for a Zendesk Support or Suite account. If you use a different type of Zendesk account such as Sell or Chat, see I am having trouble logging in to Zendesk. If you have an account activation error: No user found (invalid activation link), see I can't start my trial because the account activation email is not working.

1. Check your spam or junk mail folder

If the email doesn't arrive within a few minutes, check your spam or junk mail folder. Also check your mail rules and spam filters.

If your email client has search, such as Gmail, search for keywords like verification or account activation to see whether a filter moved the email out of your primary inbox.

If you use a company email domain such as example@yourcompany.com, ask your email admin to confirm that no rule blocks emails from Zendesk.

2. Check if your account uses single sign-on (SSO)

Your company may have single sign-on (SSO) enabled. SSO lets agents sign in with an external service such as SAML, Google, or Microsoft instead of a standard email and password.

Regardless of your sign-in method, select Switch to agent sign-in:

If your company uses only single sign-on to sign in, an admin can grant you access. To learn about the bypass option, see Accessing your Zendesk account when your SSO service is down.

Contact your admin

Check with your Zendesk admin to make sure that the email address or sign-in method you use is correct. This matters if you have more than one email address and don't know which email links to your Zendesk account.

In Admin Center, open the Team members page to find your agent profile. An admin can also use the search function in Support. Select the search icon ( ) in the top toolbar and search for the agent name. Open the agent profile under the Users tab.

After your admin opens your user profile, your email address appears on the left next to Primary email. An admin can also resend a verification email from the dropdown menu:

Note: The Resend functionality requires your help center to exist and be active.

4. Contact Zendesk Customer Support

If none of the steps above work to deliver a verification email, contact Zendesk Customer Support. Have this information ready when you submit your request:

Your subdomain

The email address you use to sign in

The exact time and time zone from your most recent attempt to reset your password