Question

Can I use multiple advanced AI agents in my Zendesk account?

Answer

Yes. You can use multiple advanced AI agents for your messaging channels in your Zendesk account. Then use rules to route which AI agent responds on each channel. See Setting an advanced AI agent as the default responder for a messaging channel.

You can use multiple AI agents to your email channel, but this may cause some workflow issues. Instead, connect a single AI agent to email and use the features below to tailor the AI agent’s responses by brand:

Create and add actions to collect and act on brand details in the conversation

Insert conditional blocks in dialogues to separate conversation flows by brand

Create segments to identify and target specific customer groups by brand

Configure search rules, so the AI agent searches only knowledge sources that are relevant to the brand