Question

How do I create a trigger based on a ticket subject?

Answer

The Subject text condition scans the ticket subject text. Use this condition to create triggers based on a ticket's subject text with the following operators:

Contains at least one of the following words (separated by spaces)

Contains none of the following words (separated by spaces)

Contains the following string

Does not contain the following string

For more information, see the article: Creating triggers for automatic ticket updates and notifications.