Can I add a numeric field using AI agents for messaging (Legacy)?

Question

Can I add a numeric field or a regular expression (regex) using AI agents for messaging (Legacy)?

Answer

No, AI agents for messaging (Legacy) only support text and drop-down fields. Numeric fields and regex fields aren't supported. See below for alternative options.

As a workaround, if the numeric values can be predefined, use the Present options step or use a custom drop-down field combined with the Ask for details step.

The Present options step allows the bot to display up to ten values. See the images below as examples.

A drop-down list combined with the Ask for details step allows the bot to display more values than the Present options step. See the images below as an example.

For more information, see the article: Creating answers for common customer questions in AI agents for messaging (Legacy) .

This article describes functionality available only to customers who had a drafted or published AI agent as of February 2, 2025. For information about equivalent functionality in the AI agents - Advanced add-on, see Building dialogues for AI agents - Advanced.