Why is there a delay in voicemail ticket creation?

Question

Why do I see a delay when the system creates voicemail tickets in my account?

Answer

When you turn on the Transcribe voicemails? setting for your number, the transcription typically takes 15 minutes after the call ends. If the system can't process the content or the voicemail is empty, it tries three times to transcribe the voice message, which can lead to a 30-minute delay in ticket creation.