Question

How can I change the name of my AI agent?

Answer

Follow the steps below to customize the name of the bot in the messaging widget.

To update the AI agent's name

In Admin center, go to AI > AI agents > AI agents > Settings

Click the name of the AI agent

In the Settings tab, under Identity > Name, enter the new name for the AI agent

For more information, see the article: Creating an AI agent to automatically resolve customer issues.