When will my account be canceled if I don't pay for my subscription?

Question

When will my account be suspended if I don't pay for my subscription?

Answer

For credit card customers

The account is suspended 22 days after the renewal date. Your Zendesk portal will have limited functionality. After 29 days of the renewal date, your account will be canceled and you will no longer be able to access the account.

If the account owner has access to the account, the owner can update the payment information.

If you cannot access your account to update your payment details contact Zendesk Customer Support for temporary account reactivation to update that payment method.

For manual invoice customers

When an invoice reaches 65 days past due, your account is suspended. For more information, see Preventing account suspension.

Tip: For existing accounts, try out a higher plan for 30 days prior to purchase from your Subscription page.

Disclaimer: If the contract reaches an end date without renewal, your account will be deactivated at that end date.