Question

Which time zone does Zendesk Analytics use?

Answer

Analytics uses the Timezone in the user profile. Dashboards, dashboard content, dashboard exports, the trigger time for dashboard email deliveries, report builder, report export, and drill-in use this time zone.

Dashboard deliveries use the recipient's time zone for dashboard content. If a user isn't signed in and views a public or password-protected dashboard, the browser settings determine the displayed time zone.

Note: Unlike the agent interface in Support, daylight saving doesn't affect the times displayed in Analytics. For time zones that use daylight saving, the historical timestamp remains. For instance, a user in London sees a timestamp at 11:00 during GMT + 1. The time remains 11:00 after the switch to GMT + 0 for winter hours.

For more information on dashboard deliveries, see Sharing and publishing dashboards and How does Zendesk account for daylight savings time?