Workflow: How to translate "Please choose your issue below" in the new request page

<p>End users select a ticket form from a dropdown when multiple forms are visible on the new request page in the help center. If your team supports multiple languages, translate the text at the top of the dropdown.</p><p>This article explains how to use <a href="https://support.zendesk.com/hc/en-us/articles/4408882999066" target="_blank" rel="noopener noreferrer">dynamic content</a> to translate the text <strong>Please choose your issue below</strong>.</p><figure class="wysiwyg-image"><img style="aspect-ratio: 1730/590;" src="https://support.zendesk.com/hc/article_attachments/9592758022810" alt="" width="1730" height="590"></figure><p>This workflow includes these tasks:</p><div style="margin-bottom: 20px; text-align: right;">
<button id="master-toggle" class="btn fw-semibold text-dark" data-action="expand" style="background-color: #DEF991; border: none; outline: none; border-radius: 7px; padding: 10px 20px; font-size: 15px; transition: background-color 0.2s ease;" onmouseover="this.style.backgroundColor='#cbef6d'" onmouseout="this.style.backgroundColor='#DEF991'">
Expand all tabs
</button>
</div>
<script>
document.addEventListener('DOMContentLoaded', function () {
const toggleBtn = document.getElementById('master-toggle');

toggleBtn.addEventListener('click', function () {
const action = this.getAttribute('data-action');
const headers = document.querySelectorAll('.accordion');

headers.forEach(header => {
const isActive = header.classList.contains('active');
const panel = header.nextElementSibling; // Grabs the corresponding .panel container

if (action === 'expand' && !isActive) {
// Open it by simulating a standard click
header.click();
} else if (action === 'collapse' && isActive) {
// Close it by simulating a standard click
header.click();
}
});

// Flip button text and states
if (action === 'expand') {
this.setAttribute('data-action', 'collapse');
this.textContent = 'Collapse all tabs';
} else {
this.setAttribute('data-action', 'expand');
this.textContent = 'Expand all tabs';
}
});
});
</script><div class="accordion"><h3 id="h_01HXY1BFCAPEN08R87P7ENG6TS">Task 1: Create a dynamic content item</h3></div><div class="panel">
<ol>
<li data-list-item-id="e050a3e06bfa0dbda5f110953edaa0f3f">Create a <a href="https://support.zendesk.com/hc/en-us/articles/4408882999066" target="_blank" rel="noopener noreferrer">dynamic content</a> item for this specific description</li>
<li data-list-item-id="e6abe02db4bff04b623598f8c9f4876db">Create the <a href="https://support.zendesk.com/hc/en-us/articles/4408882999066-Providing-multiple-language-support-with-dynamic-content#topic_qcy_eci_je">variants</a> of this text in each language you want to support</li>
<li data-list-item-id="e5abfa7a8fbb2bc8fd4862aeaced83abb">Copy the generated placeholder</li>
</ol>
<figure class="wysiwyg-image"><img style="aspect-ratio: 1528/462;" src="https://support.zendesk.com/hc/article_attachments/9592798346906" alt="" width="1528" height="462"></figure>
</div><div class="accordion"><h3 id="01HXY1G18XYBGPX37812NDQPP4">Task 2: Edit the end-user instructions field on the ticket form settings page</h3></div><div class="panel">
<p>Add the dynamic content placeholder to the <strong>End user instructions</strong> text field to dynamically translate this text based on the help center locale.</p>
<p>To add the placeholder:</p>
<ol>
<li data-list-item-id="ece49f2a04e3887a6d7396596a83f0b8a">In <a href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank" rel="noopener noreferrer">Admin Center</a>, click <img style="height: auto;" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png" alt="" width="16" height="16"> <strong>Objects and rules</strong> in the sidebar, then select <strong>Tickets &gt; Forms</strong>
</li>
<li data-list-item-id="e72f1c050e4d8d41a37ed8047196504ae">Scroll down to the <strong>End user instructions</strong> field. Replace the text content with the dynamic content placeholder.</li>
<li data-list-item-id="e065c345fff295ee40f7e0e68ebe33499">Click <strong>Save</strong> to publish this change</li>
</ol>
<figure class="wysiwyg-image"><img style="aspect-ratio: 1842/838;" src="https://support.zendesk.com/hc/article_attachments/9596336370970" alt="" width="1842" height="838"></figure><p>The correct dynamic content applies to the field name when you change the locale in the help center.</p>
<div><div class="note">
<span class="notetitle">Note:</span> Dynamic content translations render only for <a href="https://support.zendesk.com/hc/en-us/articles/4408821324826-Zendesk-language-support-by-product#h_01EYXD2ANQC6GT2G0KC65PREFA" target="_blank" rel="noopener noreferrer">supported languages</a>.</div></div>
</div>