I can't access the page for custom queues for omnichannel routing

Issue symptoms

I can't access the page for custom queues for omnichannel routing. I used to see the custom queues option, but I cannot access it anymore.

Resolution steps

Ensure that you are still an admin on the account. If you aren't, contact an admin and request them to provide you with admin permissions

Ensure you use the Zendesk Suite Professional plan or above. If you trialed any of these plans or you downgraded, you can no longer access this panel. Custom queues are only available for Suite Professional and higher plans