How do I set up Postman to make API requests to my Zendesk account?

Question

I'm not familiar with the API and don't know how to write code. What can I use to perform requests with the Zendesk REST API

Answer

Disclaimer: Postman is a 3rd party tool and is not supported or maintained by Zendesk. This article is provided for instructional purposes only.

Zendesk recommends using Postman, an app to make requests to APIs, edit parameters, and check responses.

To make an API request in Postman

Download and install the Postman application. There is no need to sign up. Bypass any sign-up screen.

Open the application.

Authenticate your requests in the Authorization tab and select Basic Auth from the drop-down. Use the API token authentication format to fill out the username and password as such:

Username: firstname.name@zendesk.com/token
Password: API_TOKEN

To generate an API token in your account, see Generating API tokens

Make requests by copying-and-pasting API commands. Replace {{subdomain}} with your actual subdomain in all requests.

Note: Monitor your use of the API with the API Usage dashboard and possible rate limits.

For a more detailed description of how to set up Postman to make API requests, see the article: Exploring Zendesk APIs with Postman.