Error: Ticket field not added

Issue symptoms

When I attempt to add a new custom ticket field, I receive the error: ...field not added.

Resolution steps

To resolve this error, ensure a default ticket form has been selected in the account. For steps on setting a default ticket form, see the article: Changing the default ticket form.

For more information on working with custom ticket fields, see the articles:

Adding custom fields to your tickets and support request form

Using custom fields