I created a new trial but did not receive the verification email, what happened?

Question

I'm having an issue registering for a Zendesk trial account. I created a new trial account but did not receive the verification email.

Answer

The most common cause of this issue is when an email provider marks the verification email as spam or blocks the email due to your email configuration and rules. If the email is suspended or blocked, work with your email administrator to allow emails from Zendesk. To resend the verification email see the article: Resending a verification email.

Note: The options for verifying email addresses are not available until you activate your Help Center. For more information, see the article: Activating your Help Center.