Can I be notified by email before a task ticket's due date?

Question

I want to receive a notification before a ticket's due date comes up. Can I create an email reminder before a task ticket's due date?

Answer

Yes, you can create an automation that sends an email notification before the due date. To create the automation:

Add an automation

Under Meet all of the following conditions, add:

Ticket: Hours until due date | Is | Enter the hours. Use either calendar or business hours.

Under Perform these actions add:

Notifications: User email | (assignee)

Enter your custom Email subject and Email body

Click Create automation

Note: The due time for a task ticket is based on the time zone of the user who set the due time.