Why was I still charged for my canceled account?

Issue symptom

Why was I still charged for my canceled account? I have canceled and moved from Zendesk, but I see Zendesk is trying to bill me. The domain is not active, so I am unable to access the account to check the subscription.

Root cause

If you're still being billed after canceling, your billing cycle may not have ended yet.

Keep in mind:

Cancellations take effect at the end of your current billing cycle, so you may still see charges until the cycle ends

90 days after your account is canceled or terminated, an automated process will begin that permanently deletes your service data. Your service data will be permanently deleted once this procedure has commenced and cannot be reversed.

Resolution steps

You will receive invoices and see charges from Zendesk if you still have an active account with one or more products.

Search for active accounts under your email address with the Remind Me page

If you still see an active account, follow these steps to fully cancel your account and avoid future charges: Canceling products and accounts