Error: Failed to create Zendesk Support ticket

Issue symptoms

On the Chat dashboard, when I click the Create ticket link after I suspend and unsuspend a user, I see the error: Failed to create Zendesk Support ticket.

Resolution steps

When you activate the Agent Workspace, you can't create a ticket from a chat if the end user is suspended when they request the chat.

As a workaround, open Support and create the ticket in the Agent Workspace. For more information, see Limitations in the Zendesk Agent Workspace.