Error: Invalid settings

Issue symptoms

When I try to turn on omnichannel routing, the error Invalid settings appears.

Resolution steps

This error usually appears if the routing tag you are trying to set up for email tickets is already in use somewhere else in the account, such as in a ticket field, a macro or a business rule. Use a new tag before you try to turn on omnichannel routing again.

For more information, see these articles:

Managing your omnichannel routing configuration

Managing ticket tags

Analyzing your business rules