Can I embed Office or Adobe documents in the help center to preview content?

Question

Can I embed Office or Adobe documents in the articles of my help center to display without having to download the content?

Answer

Zendesk does not natively support the preview of files in the articles of the help center. As an alternative, you can edit the source code of your articles to embed content hosted in a third party using the iframe tag.

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section or try searching for a solution online.

To embed a document in your article

Select Display unsafe content option in the settings of your help center and save the change.

Copy the code snippet that you obtained from a third party such as Google Docs or OneDrive.

Edit your article, click the Source code </> icon and paste the code.

Click OK.

Click Save and Publish.

For more information, see these posts from our community:

Embed a PDF in Help Center articles

Adding a slideshow to Guide articles Answered