Can I change my account subscription to monthly or annual billing periods?

Question Can I change my subscription billing period to monthly or annual? Answer The account owner and billing admins can make changes to the subscription cycle. For further instructions, see the section: Changing plan subscriptions. If you are in the middle of a billing cycle, Zendesk won't process this change until your next billing cycle starts. This means that if you decide to change from an annual subscription to a monthly subscription a month into your first year, that change won't take effect for another eleven months.
Note: Changes from annual to monthly contracts are subject to approval. Existing annual contracts are not automatically approved in all cases. If your account is a managed account, contact Zendesk Customer Support to adjust your plan.
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Can I change my account subscription billing period? Can I switch my pricing tier cycle to monthly or annual? Can I update my instance payment frequency?
The account owner or billing admins change the subscription cycle. If you are in the middle of a billing cycle, Zendesk processes this change when your next cycle starts. For example, if you change from an annual subscription to a monthly subscription one month into your first year, the change takes effect in eleven months.

Can I switch from an annual to a monthly contract? Can I change my yearly plan to a monthly subscription?
Changes from annual to monthly contracts require approval. Zendesk does not automatically approve existing annual contract changes in all cases.

How do I change the billing cycle for a managed account? Can I adjust the payment period for my managed instance?
Contact Zendesk Customer Support to adjust your plan if you have a managed account.


