Can AI agents generate replies from videos?

Question

Can AI agents generate responses and make suggestions from videos? I’d like to import a video and use its transcription to generate answers. Can AI agents analyze it and provide support to users from that recording?

Answer

Zendesk AI agents can't transcribe a video's audio into text. While you can embed videos from sources like YouTube into articles, you can't upload video files directly. If you want the AI agent to use the video content for first replies or assistance:

Transcribe the video first on your end

Add the text to a help center article, which allows the AI agent to read and use the content in replies to your customers