How can I delete a duplicate calendar appointment?

Question

What do I do if I have duplicate events in the calendar in Zendesk Sell and my external calendar? Why do I see two of the same calendar events?

Answer

Delete duplicate appointments in Sell. See Deleting appointments.

Duplicate appointments can occur for these reasons:

A user may not have permission to see an appointment that already exists, so they create a duplicate event

You create the appointment both outside Sell and in your Sell account. The calendar integration syncs both appointments, so you see duplicates.

If you change the default appointment calendar in Sell, the existing appointments stay. If you recreate the appointments before the integration syncs, you can see duplicate events.

Tip: The calendar integration does not sync immediately. Wait at least 15 minutes to see updates to your calendar appointments.

Learn how the calendar integration works:

Connecting your Google Calendar with Sell

Connecting your Exchange Calendar with Sell

Warning: If you disconnect your calendar integration, contact Zendesk Customer Support. Zendesk Customer Support can delete all appointments if you plan to connect a new calendar account.