Zendesk QA error: Something went wrong (500)

Issue symptoms When I edit or save a review, I get an error: Something went wrong (500) or Invalid assignment review request: invalid conversation for assignment. Resolution steps To resolve these error messages:
Update your browser and clear your cache a cookies, or try a different browser to see if the issue persists.
If possible, submit a review for a different conversation to see if the error is specific to one review.
Follow the steps in: Using Zendesk QA as a reviewer.
If you change a QA category after you submit the review, you can't edit that review. In that case, delete the review and recreate it.
If this message appears: Max message size limit exceeded, divide the information into two sections.

If the issue persists, click: Copy helpful information. I Contact Zendesk Customer Support for further help.

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THIS SECTION IS AI CONTENT. DON'T EDIT OR DELETE.

Why do I get a "Something went wrong (500)" error when I edit or save a review? Why do I see an "Invalid assignment review request: invalid conversation for assignment" message when I edit or save a review? How do I fix Zendesk QA assignment review errors?
To resolve these error messages, update your browser and clear your cache and cookies, or try a different browser to see if the issue persists. If possible, submit a review for a different conversation to check if the error is specific to one review. You can also follow the steps in: Using Zendesk QA as a reviewer. If the issue persists, click Copy helpful information and contact Zendesk Customer Support for further help.

Can I edit a QA category after I submit a review? Can you change a QA category after a review is submitted?
No. If you change a QA category after you submit the review, you cannot edit that review. In that case, delete the review and recreate it.

What should I do if a "Max message size limit exceeded" error message appears in Zendesk QA? How do I fix the maximum message size limit error?
If this message appears: "Max message size limit exceeded", divide the information into two sections.




