What are my options for retrieving Voice data?

Question

What are my options to view and extract my account's Zendesk Voice (formerly Talk) data?

Answer

Zendesk Analytics offers a Voice dashboard to help you analyze your Voice activity. You can also create custom reports.

Use the Incremental Exports API to export a complete list of information about inbound and outbound calls from your Zendesk Voice instance. Use this API to periodically fetch items created or updated since your last export.

The Incremental Exports API is available on the Voice Team plan and above and the Zendesk Suite Team plan and above.