Can I use Segments with agentic AI agents for email?

Question

Can I use Segments with agentic AI agents for email? Segments are missing from my procedures. I do not see or find Segments under my Procedure. How and where can I add Segments?

Answer

Yes, you can use segments with email AI agents to target specific audiences.

However, Segments do not exist yet within your Procedure. For instance, you cannot use a segment inside a procedure to build a conditional branch.

Instead, you can target the expected audience with a segment by editing your use case directly:

Edit your use case

On the Edit use case details pop-up, use the Segments field > Save