How do I set the Chat dashboard timezone?

Question

How can I set my timezone for the Chat analytics and operating hours in the dashboard?

Answer

If you use live chat with the Agent Workspace turned off, change the time zone for your account in the Chat dashboard.

To set your time zone for Zendesk Chat:

Sign in to the Chat dashboard

Click Settings in the left sidebar, then click Account

Go to the Timezone tab

In the Timezone section, click the dropdown and select a time zone

Click Save Changes

Note: This applies to the whole account.