Can user accounts share an email address?

Question Can multiple end users use the same email address in my Zendesk account? Answer No, each user in the account must have a unique email address. Attempting to create a user with an email address that is already in use end in the below error message: Error saving user: Email: [email address] is already being used by another user Consider merging and deleting any duplicate user accounts as described in these articles, in line with our Agent Login policy on the Main Services Agreement:
Merging a user's duplicate account

Deleting users

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Can user accounts share an email address? Can multiple end users or customers use the same email address in my Zendesk account or instance? Can I reuse an email address for another user?
No, each user or end user in the account or instance must have a unique email address.

What error occurs when saving a user with an existing email address? Why do I get an error when I try to create a user with an email address already in use?
You receive the following error message when you attempt to create a user with an email address that another user already uses: Error saving user: Email: [email address] is already being used by another user

How do I handle duplicate user accounts in Zendesk? What is the best practice for duplicate customer accounts or team member profiles with identical emails?
You merge and delete duplicate user accounts in line with the Agent Login policy on the Main Services Agreement.




