What language do my customers see the widget in on my website?

Question

How does the widget decide what language to show my customers when they load my website? Can I manually set the language to override the default?

Answer

By default, the Web Widget (Classic) embedded in a website displays text in the end user’s language, based on the language of their browser. For example, if the end user's browser language is set to de for German, the widget will appear in German for that user. If the widget is embedded in a Help Center, it displays text based on the Help Center language setting.

For more information on language settings in the widget, see the articles: Displaying the widget in a different language and How do I change or set the language in the widget on my website?

Note: If you are using the pre-chat form, with a custom pre-chat greeting, the greeting will not automatically translate. To provide translations for your custom greeting, include those in the widget script with the prechatForm API.