Data import error in AI agents (Ultimate)

Issue symptoms

I get the error message This file could not be imported. Please check the file format and try again when I try to import data to AI agent (Ultimate).

Resolution steps

To resolve the issue with the data import, check the following steps.

Delete the first rows of headings and explanation in the example file. The first rows should be the data.

Make sure no cell is empty, except for agent ID

Make sure that no message starts with a quotation mark

Ensure that there are no errors, such as =# NAME!

Check that your date format is correctly formatted following the ISO 8601 standard: yyyy-mm-ddThh:mm:ss+00:00