Why does the voice icon display a red exclamation mark?

Question

Why does the voice icon display a red exclamation mark? I see the message, Your browser has suspended your audio, click here to reenable.

Answer

By default, Chrome and Edge browsers suspend audio auto-play when you open new pages or tabs. When the browser suspends the audio, a small red icon over the voice icon appears. The agent can click anywhere on the page and the browser restores the audio.

When audio is suspended, the browser doesn’t block inbound calls. For additional information, see Troubleshooting: Issues with Zendesk Talk.