What is Voice (formerly Talk) Partner Edition?

Question

What's Voice (formerly Talk) Partner Edition?

Answer

Voice (formerly Talk) Partner Edition is a toolbox that lets you integrate Zendesk Support with third-party telephony systems or with your own integration using the Talk Partner Edition application programming interface (API).

This toolbox lets telephony integrations create Zendesk Support tickets for calls and voicemails, and create users.

You can use Voice (formerly Talk) Partner Edition alone or in combination with Voice (formerly Talk). For more information about Voice (formerly Talk) Partner Edition and how it works, see Understanding Talk Partner Edition.

If you look for the API toolbox, see:

Talk Partner Edition developer guide

Talk Partner Edition API reference

Talk Partner Edition Development Guide portable document format (PDF)