Question

How do I set up Google SSO with SAML?

Answer

Make sure that the Help Center is activated and enabled, then review the following steps from Google's side have been done according to the following instructions:

Install the Zendesk SSO app. Open the Zendesk app and set up the SSO option (make sure this is not set up in Google's security interface)

If you need to decode the certificate and retrieve the certificate fingerprint, use the following online tool: https://certlogik.com/decoder/

Make sure that the Zendesk details are set so that Zendesk user access is On for everyone

Set the entity ID field with the "https://" part of your subdomain name

You can find more details in this short video on how to set up SAML SSO with Google.

Important: If you use a third-party SSO method to create and authenticate users in Zendesk, then switch to Zendesk authentication, these users will not have a password available for login. To gain access, ask these users to reset their passwords from the Zendesk sign-in page.

For more information, see the article: Single sign-on (SSO) options in Zendesk.