How is usage calculated for enhanced writing tools in reports?

Question

When I use features such as Make more friendly or Make more formal, does the report count every time I click the button on a ticket, or just once per ticket?

Answer

Reports count each tool use, not once per ticket.

Each time you click a button such as Make more friendly, Make more formal, or another rewrite option, that action counts as one use. For example, if you click Make more friendly and then click it again later on the same ticket, they count as two separate uses in usage reports.

The metrics in the Copilot or Generative AI Agent Tools dashboard reflect these individual interactions and aggregate them by agent or by reporting period. The dashboard doesn’t show a per-ticket breakdown beyond these aggregates.

For more information, see Analyzing your agents’ use of generative AI.