What is the difference between the Tickets, Updates history, and Backlog datasets?

<h2 id="h_01HHYTZJJSVMK2Y6PZ837KRF10">Question</h2><p>What is the difference between these different Support datasets in Explore? In what situation is it better to use one dataset over the other?</p><h2 id="h_01HHYTZJJS00SDAMV5TCW9EEMP">Answer</h2><p>While the <code>Tickets</code>, <code>Updates history</code>, and <code>Backlog</code> datasets all allow you to report on ticket data, they approach that reporting from different perspectives.</p><ul>
<li data-list-item-id="ef3ee264ce860bf86cbb284da4a31bbaf">The <code>Tickets</code> dataset provides data on current ticket information</li>
<li data-list-item-id="e31348eef941845913a3128ed4647b850">The <code>Updates history</code> dataset provides data about actions taken on tickets throughout their lifetime</li>
<li data-list-item-id="eef6ad2d8603f033af35bcd8454d45bf9">The <code>Backlog</code> dataset provides a snapshot of your ticket data at a specific time in the past. To learn more about this dataset, see <a href="https://support.zendesk.com/hc/en-us/articles/4408819760666-Analyzing-your-ticket-backlog-history-with-Explore" target="_blank" rel="noopener noreferrer">Analyzing your ticket backlog history with Explore</a>.</li>
</ul><p>Find an example of how the different datasets work in this article: <a href="https://support.zendesk.com/hc/en-us/articles/4408830636314-What-is-the-difference-between-the-solved-tickets-and-tickets-solved-metrics" target="_blank" rel="noopener noreferrer">What is the difference between the solved tickets and tickets solved metrics in Explore?</a></p><style>
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<h2 id="h_01KXDNC5TFZ8MYNNDD168A8TZ0">What is the difference between Tickets, Updates history, and Backlog datasets? What is the difference between Support datasets in Explore or reporting or analytics? In what situation is it better to use one dataset over the other?</h2>
<p>The <strong>Tickets</strong>, <strong>Updates history</strong>, and <strong>Backlog</strong> datasets all allow you to report on ticket data, but they approach that reporting from different perspectives. The <strong>Tickets</strong> dataset provides data on current ticket information. The <strong>Updates history</strong> dataset provides data about actions taken on tickets throughout their lifetime. The <strong>Backlog</strong> dataset provides a snapshot of your ticket data at a specific time in the past.</p>

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