How can I manage my templates in the WhatsApp manager UI?

Question

I want to use Whatsapp templates to proactively reach out end users through WhatsApp. How can I manage my templates and appeal in case of rejection?

Answer

Log into your Meta account and access your company portfolio

Select the WhatsApp Business account you want to manage the templates for and click WhatsApp Manager

From your WhatsApp business account, navigate to the Manage templates tab

If Meta rejects your template, go to the Business Support Home to appeal https://business.facebook.com/business-support-home/<businessID>/<assetID>/

Replace <businessID> and the <assetID> by the values of your template. You can find these values in the URL in your WhatsApp Business Manager account

Disclaimer: This article is provided for instructional purposes only. Zendesk can't provide support for third-party apps. Reach out to Meta or review their documentation for more information.