How can I switch from the Gmail connector to standard email forwarding?

<h2 id="h_01KW057DMVSCH2BWP2VZ7ADHAC">How to remove the forwarding address from the Gmail connector and use standard email forwarding</h2><div class="p"><div class="note tip">
<span class="tiptitle">Tip:</span> Follow the steps below during off-hours to not miss incoming tickets from your customers.</div></div><p>To switch from the Gmail connector to standard email forwarding:</p><ol>
<li data-list-item-id="e8731af623e66fa40f5992a66bf046447">Click the <strong>Zendesk Products</strong> icon (<img class="wysiwyg-image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/product_tray_icon.png" alt="" id="topic-1__image_fsr_yk5_jv">) in the top bar and click <strong>Admin Center</strong>.</li>
<li data-list-item-id="ef7a49afd966941dd74c2736d3f40c123">In <a href="https://support.zendesk.com/hc/en-us/articles/4581766374554-Using-Zendesk-Admin-Center" target="_blank" rel="noopener noreferrer">Admin Center</a>, click <img class="wysiwyg-image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png" alt="" id="topic_gvb_5fq_zl__image_tyn_jfp_bm"> <strong>Channels</strong> in the sidebar.</li>
<li data-list-item-id="ea3131ef53393c7547896ebd24b2f2d99">Under <strong>Talk and email</strong>, click <strong>Email</strong>.</li>
<li data-list-item-id="e401d47b94aaa35879a02f3ae407b4255">Follow this step and the next step if the support address in question is your default address. Hover your mouse to the right of your original Zendesk support address (<code>support@<em>yoursubdomain</em>.zendesk.com</code>).</li>
<li data-list-item-id="e329b619b7df6077bb1e10ca00550fb76">Click <strong>make default</strong> if this email address is not already your default support address.</li>
<li data-list-item-id="e1648f3e56f80527ba85ae13976142f46">Select <strong>disconnect</strong> to the right of your external support address, for example, <code>support@company.com</code> to delete the Gmail connector.</li>
<li data-list-item-id="e50d42fcab48ecc3db9cfc017e421235e">
<a href="https://support.zendesk.com/hc/en-us/articles/4408886728474-Forwarding-your-incoming-support-email-to-Zendesk-using-Gmail-or-G-Suite" target="_blank" rel="noopener noreferrer">Configure email forwarding</a> in Gmail from the external support address to the default support address, for example <code>support@company.com</code> to <code>support@<em>yoursubdomain</em>.zendesk.com</code>.</li>
<li data-list-item-id="e1eddcd354f06127ae06606d65144a75a">Select <strong>Add address &gt; Connect external address &gt; Email forwarding</strong>.</li>
<li data-list-item-id="e1e0d95fa35415398322e7cc5d835f4e2">Add the external support address in the <strong>Enter current support address</strong> field.</li>
<li data-list-item-id="ef6d71a25872a79a1066d4e64061f5cf4">Click <strong>Go</strong>.</li>
<li data-list-item-id="e4f6cff84c0cdb51ff5d19004109b1c79">If you want this address to become your default support address, hover the mouse to the right of the external support address and click <strong>make default</strong>.</li>
</ol><p>After you complete the steps above, have an admin of your email domain add the Zendesk entry of <code>include:mail.zendesk.com</code> to the SPF record for the domain of the external support address. For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/4408832543770-Allowing-Zendesk-to-send-email-on-behalf-of-your-email-domain#topic_oct_kvr_42b" target="_blank" rel="noopener noreferrer">Allowing Zendesk to send email on behalf of your email domain</a>.</p><div class="p">
<div class="note">
<span class="notetitle">Note:</span> If you use the Gmail Connector in combination with the <strong>Send email via Gmail</strong> option, Gmail email servers send the notifications and you can locate these notifications in the Sent Items folder in Gmail. After you switch to standard forwarding, Zendesk sends these emails on behalf of your domain and Gmail no longer contains the sent messages.</div>
<style>
.ai-only {
position: absolute !important;
width: 1px !important;
height: 1px !important;
padding: 0 !important;
margin: -1px !important;
overflow: hidden !important;
clip: rect(0, 0, 0, 0) !important;
white-space: nowrap !important;
border: 0 !important;
}
</style>
<div class="ai-only" aria-hidden="true">
<details>
<summary>THIS SECTION IS AI CONTENT. DON'T EDIT OR DELETE.</summary>
<h2 id="h_01KXEGVB075RH86GSERBV62ECM">How do I switch from the Gmail connector to standard email forwarding? How do I remove the forwarding address from the Gmail connector? How do I change to standard email forwarding in my help desk or ticketing system?</h2>
<p>Follow these steps to switch from the Gmail connector to standard email forwarding:</p>
<ol>
<li>Click the <strong>Zendesk Products</strong> icon in the top bar and click <strong>Admin Center</strong>.</li>
<li>In <strong>Admin Center</strong>, click <strong>Channels</strong> in the sidebar.</li>
<li>Under <strong>Talk and email</strong>, click <strong>Email</strong>.</li>
<li>Hover your mouse to the right of your original Zendesk support address or subdomain (support@yoursubdomain.zendesk.com) if the support address in question is your default address.</li>
<li>Click <strong>make default</strong> if this email address is not already your default support address.</li>
<li>Select <strong>disconnect</strong> to the right of your external support address (for example, support@company.com) to delete the Gmail connector.</li>
<li>Configure email forwarding in Gmail from the external support address to the default support address (for example, support@company.com to support@yoursubdomain.zendesk.com).</li>
<li>Select <strong>Add address</strong> <strong>Connect external address</strong> <strong>Email forwarding</strong>.</li>
<li>Add the external support address in the <strong>Enter current support address</strong> field.</li>
<li>Click <strong>Go</strong>.</li>
<li>Hover the mouse to the right of the external support address and click <strong>make default</strong> if you want this address to become your default support address.</li>
</ol>

<h2 id="h_01KXEGVB08T6B5Y0X89NBCY4ZQ">When is the best time to switch from the Gmail connector to standard email forwarding? How do I avoid missing customer tickets when I change my email setup?</h2>
<p>Follow the setup steps during off-hours so you do not miss tickets from your customers or end users.</p>

<h2 id="h_01KXEGVB083S752Z9HB31KC6N5">What must I do after I switch to standard email forwarding? Do I need to update my SPF record when I remove the Gmail connector?</h2>
<p>After you complete the steps, have an admin of your email domain add the Zendesk entry of include: mail.zendesk.com to the SPF record for the domain of the external support address.</p>

<h2 id="h_01KXEGVB08Y5590779JGKGC3W5">Will Gmail still save my sent notifications after I change to standard email forwarding? Can I find Zendesk notifications in my Gmail "Sent Items" folder after I disconnect the Gmail connector?</h2>
<p>No. After you switch to standard forwarding, Zendesk sends these emails on behalf of your domain or account and Gmail no longer contains the sent messages. If you use the Gmail Connector in combination with the <strong>Send email via Gmail</strong> option, Gmail email servers send the notifications and you can locate these notifications in the <strong>Sent Items</strong> folder in Gmail.</p>
</details>
</div>
</div>