Why does my customer's name appear incomplete in Support?

Question

Why does the name of an end user appear without their full name after their creation in Zendesk Support?

Answer

The name of a customer may appear incomplete if the user was not created via email. When an agent adds a new user's email in the Requester field, the first part of the email is used to populate the user's name upon creation. For example, if the email is requester@example.com, the new user's name is requester.

Later, admins or agents with the appropriate permissions can update the user's profile to include the full name.

For more information, see this article: Adding end users.