Question

What is Sunshine Conversations and how does it work?

Answer

Sunshine Conversations lets you send messages and capture them in Zendesk:

You can customize interactions and connect third-party bots to provide personalized experiences

You can connect business systems to manage conversations with customers across channels in your help desk or team collaboration tools

Developers can use the API to connect their apps. The API lets an app request data from Sunshine Conversations.

For example, the Web Widget uses Sunshine Conversations, and developers can use Sunshine Conversations with these channels:

Android SDK

Apple Messages for Business

Facebook Messenger

Instagram

iOS SDK

LINE

MessageBird

Telegram

Twilio

Twitter DM

Viber

Web Messenger

WeChat