How do I change the designated contacts within my Premier plan?

Question

How do I change my list of designated Premier contacts? How do I change my designated Expert Access Catalog contacts?

Answer

Designated Premier contacts are Zendesk admins within your organization who can open support tickets, schedule technical support sessions, and access integration systems. To change your list of designated Premier contacts:

For the Premier Access plan, reply to your original welcome email or contact your Zendesk account team with the new contacts' full names and email addresses. Premier Access customers can have up to 5 designated contacts

For the Premier Plus and Enterprise plans, contact your Premier support engineer (PSE) directly to modify your list of contacts. Premier Plus customers can assign 10 designated contacts, while Premier Enterprise customers can assign 20 designated contacts.

Premier customers can nominate up to two Expert Access Catalog (EAC) contacts. They must have the admin role with the authority to make decisions and changes within your instance. To change your list of your EAC contacts, reach out to your Expert Access team.

To learn about the different Premier tiers, see What is Zendesk Premier? What's the difference between Premier and standard support?