Where can I find the Amazon Connect for Zendesk app?

Question

I'm interested in using the Amazon Connect for Zendesk connector, but I can't find its listing on the Zendesk app marketplace. Where did it go?

Answer

On March 24, 2025, the Amazon Connect for Zendesk connector (built by TTEC) was unlisted from the Zendesk app marketplace.

Zendesk has announced its intent to acquire Local Measure. For new customers interested in integrating Zendesk and Amazon Connect, use the new Zendesk for Contact Center app.

Zendesk for Contact Center provides advanced automation, smarter agent assist tools, and real-time insights that improve service quality and efficiency, while driving greater flexibility for companies managing large-scale service operations.

How do I get support with the integration?
Those who had previously used the Amazon Connect for Zendesk connector built by TTEC will not experience any changes to app performance and no action is required. The app will continue to be supported and receive updates. Those with this integration should contact TTEC for integration support and additional questions using this form.