Error: Unverified toll-free number

Why can I not send texts and see error code 30032?

This issue occurs when you use an unverified toll-free number. Telephone carriers can block messages sent from unverified toll-free numbers.

To resolve this issue:

Contact the account owner for help

Ask the account owner to complete the Toll-free Message Verification for US/Canada form

Provide the requested business, messaging use-case, and toll-free number details

Provide a publicly accessible link that shows how end users opt in to receive SMS messages. The link must not require a login or password.

Include the opt-in workflow that applies to your use case, such as a web form, verbal opt-in, paper form, text keyword, or mobile or QR code opt-in

If the opt-in workflow cannot be hosted on your website, host a screenshot or document on a publicly accessible platform, such as Google Drive or OneDrive

Submit the form and allow approximately five business days for verification

For examples of acceptable opt-in workflows and the information to provide during verification, see What are the different mechanisms for SMS opt-in?

After the toll-free number is verified, try sending the text again.

If you need help completing the verification, contact Zendesk Customer Support.

For more information, see Zendesk voice and text number regulatory requirements.