I'm unable to call a toll-free number

Issue symptoms

I'm unable to call my customers' toll-free numbers through Zendesk Talk. Sometimes Zendesk Talk rings and disconnects. Other times, I reach the customer's IVR, select the department, and the call ends.

Conditions

You use a toll-free number on Zendesk Talk to call another toll-free number.

Resolution

Toll-free numbers can't call other toll-free numbers. To resolve this, use a local number on your account to make outbound calls to toll-free numbers.

To understand why this is the case, see Can I forward calls from my current toll-free number to my Zendesk Talk toll-free number?

For more information about toll-free numbers, see Can I make outbound calls with my toll-free number?