Zendesk QA error: Something went wrong (500)

Issue symptoms

When I edit or save a review, I get an error: Something went wrong (500) or Invalid assignment review request: invalid conversation for assignment.

Resolution steps

To resolve these error messages:

Update your browser and clear your cache a cookies, or try a different browser to see if the issue persists.

If possible, submit a review for a different conversation to see if the error is specific to one review.

Follow the steps in: Using Zendesk QA as a reviewer.

If you change a QA category after you submit the review, you can't edit that review. In that case, delete the review and recreate it.

If this message appears: Max message size limit exceeded, divide the information into two sections.

If the issue persists, click: Copy helpful information. I Contact Zendesk Customer Support for further help.