My Web Widget (Classic) does not appear on pages outside my help center

<h2 id="h_01HBGNYN6N23P72WKA4FZE492J">Issue symptoms</h2><p>My Web Widget (Classic) does not show on any page other than my help center. My website does not display Chat. This only happens if I selected the <strong>Help Center</strong> and <strong>Contextual Help</strong> options in the Web Widget (Classic) settings.</p><p><img class="wysiwyg-image-resized" style="width: 50.42%;" src="https://support.zendesk.com/hc/article_attachments/11015623969562" alt="Widget" width="320"></p><h2 id="h_01HBGNYN6NPCZXTT5JTNZDNXT8">Resolution steps</h2><p>The Web Widget (Classic) only renders content based on what it has access to. If the widget does not show on a particular website, you most likely ticked the <a href="https://support.zendesk.com/hc/en-us/articles/4408842656154-Restricting-help-center-access-to-signed-in-end-users" target="_blank" rel="noopener noreferrer"><strong>Require sign in</strong></a> option in <strong>Knowledge</strong>.</p><p>When you select that option along with <strong>Help Center</strong> and <strong>Contextual Help</strong> in the Web Widget (Classic) settings, Chat  cannot load for unauthenticated users. This disables Chat for unauthenticated users, outside the help center.</p><p>To resolve this:</p><ol>
<li data-list-item-id="e7e7b44f1333fedf7e79c3d2bd48074b3">Just in case, ensure that the <a href="https://support.zendesk.com/hc/en-us/articles/4408821673242-Adding-the-Web-Widget-to-your-website-or-Help-Center#topic_kf2_xcj_vz" target="_blank" rel="noopener noreferrer">Web Widget (Classic) code</a> appears in the header of your website</li>
<li data-list-item-id="e462351a000667015ac44183aa4d02323">In your <a href="https://support.zendesk.com/hc/en-us/articles/4408834218522-Using-custom-ticket-fields-and-ticket-forms-with-the-Web-Widget-Classic#topic_j4t_ppp_jz" target="_blank" rel="noopener noreferrer">Web Widget (Classic) settings</a>, enable other options, like <strong>Contact form</strong>, to restore the Web Widget (Classic) outside your help center</li>
<li data-list-item-id="e0abb60a40c231ed5e67cceb4524503d4">Consider the possibility of unticking <a href="https://support.zendesk.com/hc/en-us/articles/4408842656154-Restricting-help-center-access-to-signed-in-end-users" target="_blank" rel="noopener noreferrer"><strong>Require sign in</strong></a> in <strong>Knowledge</strong>, which will make your help center content available to anyone<ul><li data-list-item-id="ea2dde44813ccd97ea65b420f20839ab1">You can still <a href="https://support.zendesk.com/hc/en-us/articles/4408893875610-How-can-I-limit-access-to-articles" target="_blank" rel="noopener noreferrer">restrict the visibility</a> of specific articles and change your article settings <a href="https://support.zendesk.com/hc/en-us/articles/4408836336154-Updating-knowledge-base-articles-in-bulk" target="_blank" rel="noopener noreferrer">in bulk</a>
</li></ul>
</li>
</ol><p>For more information, see the article:</p><ul><li data-list-item-id="e02d0c70ffc6eefaf992e83289af51944"><a href="https://support.zendesk.com/hc/en-us/articles/4408821145754" target="_blank" rel="noopener noreferrer">Troubleshooting the Web Widget (Classic) widget on your website</a></li></ul><!-- AI knowledge DO NOT DELETE -->
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<h2 id="h_01KXKKMCSXTXS1X62W66Y0AH4D">
Why is the Web Widget Classic not showing up on external website pages?
Why does the chat bot or answer bot disappear outside the knowledge base
or help center? Why is the ticketing system widget missing on my site?
</h2>
<p>
The Web Widget (Classic) only renders content that it has access to.
If you select the <strong>Help Center</strong> and
<strong>Contextual Help</strong> options in your widget settings and
also check the <strong>Require sign in</strong> option in Knowledge,
the chat cannot load for unauthenticated visitors or end users outside
the help center. This blocks the widget from displaying on external pages.
</p>
<h2 id="h_01KXKKMCSX4VW7E5QFTZSTD8D2">
How do I fix the Web Widget Classic not displaying on pages outside the
help center? How do I restore the chat widget or contact form on my website?
</h2>
<p>
You can resolve this display issue by applying these actions:
</p>
<ol>
<li>
Verify that the Web Widget (Classic) code appears in the header of
your website.
</li>
<li>
Go to your Web Widget (Classic) settings and enable other options,
such as <strong>Contact form</strong>, to bring back the widget on
external pages.
</li>
<li>
Uncheck the <strong>Require sign in</strong> option in Knowledge
to make your help articles and knowledge base content available to
any visitor or customer. You can still restrict the visibility of
specific articles or update article settings in bulk.
</li>
</ol>
</details>
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