How can I resolve requests being blocked by my endpoint protection tool?

Issue symptoms

My company uses an endpoint protection tool, such as Crowdstrike. I ran into an error stating that requests are being blocked by an endpoint protection tool.

Resolution steps

Endpoint protection tools block specific types of requests, which impact your ability to use Zendesk. Ask your tool administrators to adjust the tool configuration and allow those requests.

For more information, see this article: Configuring your firewall for use with Zendesk.