Chat server error: Try to refresh chat now

Issue symptoms

I received the Chat server error:Try to refresh chat now. If that doesn't work, ask your Admin to contact Zendesk with this error code, with a string of random letters and numbers. Why is this issue happening?

Resolution steps

The Chat server error indicates a recent subdomain change on the account. Live chat experiences up to two hours of downtime after a subdomain change.

The error should resolve itself within the two-hour window, see the article: Renaming your subdomain.

However, if you are still receiving this error and the subdomain hasn't been updated recently, troubleshoot your Chat connection.