What's the difference between Ticket group and Update ticket group in Explore?

Question

Do the Ticket group and Update ticket group attributes refer to the same values?

Answer

No. These attributes return different values:

Ticket group refers to the name of the group assigned to the ticket

Update ticket group refers to the group assigned to a ticket at the end of an update. For example, if an agent reassigns a ticket from Tier 1 to Tier 2, the attribute returns the Tier 2 value.

For Explore attribute definitions, see Metrics and attributes for Zendesk Support.