How do I format a phone number in Sell?

Question

What are the acceptable phone number formats to use with Sell Voice? How should I add a phone number to a lead or contact?

Answer

The formatting rules described in this article apply when adding a phone number to a record in Sell or adding your own number to your Voice and Text settings.

Follow the standard writing format of a plus sign (+), country code, area code (if applicable), and phone number for all numbers you add to your account.

US phone numbers should include a +1 country code and a three-digit area code (for example, "222") in front of the remaining seven digits (for example, "3333333"). For example, +12223333333.

Non-US numbers should format the number with a plus sign (+), the country code, and then the rest of the digits in the phone number. For more information, follow the internationally standardized E.164 format.

Do not include parentheses or other characters such as brackets, hyphens, or spaces in the phone number field (except the plus sign (+)).

Do not add a zero in front of the country code or the number itself as Sell does not accept "0" as the first digit of a number, and any call made with such a number will fail.

Add extensions to a phone number in a separate custom field for you to reference when dialing the phone number.

When you enable Voice in your account, select a Default country code that Sell should try and use when placing outbound calls without a specified country code.

Tip: As Sell Voice runs through Twilio, our system utilizes Twilio's guidelines for formatting numbers. As stated in Twilio's documentation: Phone numbers should be formatted with the internationally standardized E.164 format. E.164 numbers can have a maximum of fifteen digits and are usually written as follows: [+][country code][subscriber number including area code].

For more information, see the article: Formatting International Phone Numbers.