Question

How can I stop receiving email notifications when a ticket is assigned to me?

Answer

An admin on the account can adjust the trigger responsible for these email notifications. Select the button to navigate to the account settings:

Choose subdomain

To exclude a specific agent from a trigger:

In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers

Click the trigger, for example Notify assignee of assignment

Under Meet ALL of the following conditions, add:

Object > Ticket > Assignee | Is not | Select the agent

Add the same condition until you select all agents who don't want to receive email notifications

Click Save

Tip: If no agents want to receive these email notifications, deactivate the trigger. To prevent a specific agent from receiving a notification, apply this logic to any notification trigger.

For more information about issues with notifications, see:

How do I disable all emails sent to agents?

How can I stop notifications to customers when their ticket is received?

How to troubleshoot your triggers