How can I export or copy my content from one help center to another?

Question

How can I export my help center content or copy it to another help center?

Answer

Zendesk does not have a prebuilt tool to export articles or automatically transfer them between help centers. However, you can move your content using manual copy-pasting, the Help Center API, or third-party partner services.

To export or copy your help center content, choose one of the options below:

Manual copy and paste: A Knowledge (previously Guide) admin can manually copy article content and paste it directly into another help center.

Help Center API: Use the Help Center API to export your data or create a custom script to migrate content to another instance. You can also use Python to back up your knowledge base.

Zendesk partners: Zendesk partners can assist with help center and data migration for a fee.

To save your help center theme code:

If you are on a Knowledge Professional plan or above, import and download your theme and manifest file.

For all other plans, copy and paste the code into an external text editor. You cannot access theme code through the Help Center API.