Error: Group not updated. This is the default group for one or more agents and cannot be deleted

Issue symptoms

When I delete a group, I see this error: Group not updated. This is the default group for one or more agents and cannot be deleted. Select a new default group for the affected agents, then try deleting this group again.

Resolution steps

To resolve this behavior:

In Admin Center > People > Team members > Click each of your team member's names associated with that group. In the top right corner, click Manage in Support, which open their profile in Support.

From the left-hand side, click any group name

From Default group, select a different group and click Close

Return to the group settings in Admin Center and delete the group