How can I add a hyperlink or image to my signature?

Question

How do I customize my signature with hyperlinks and images? Can I use a locally saved image in my signature?

Answer

No. You can't use an image saved locally on your computer in your agent signature.

To use an image in your signature, upload the file to a public image hosting site or save it as an asset in your knowledge base. This process generates a public URL that you can use in the Markdown code for your signature.

You can use Markdown formatting to add images and hyperlinks to your signature.

To add a hyperlink in Support:

Go to account

Click your avatar at the top right corner and then select Manage profile.

Under Signature on the left-hand panel, type the Markdown text below.

[Link display text]
(https://www.zendesk.com)

Alternatively, add an image that is also a link using this Markdown:

[![alttext](imageurl)](linkurl)

Replace linkurl with the link for the image to direct toward

Replace imageurl with the link to the hosted image. After you resize the image, use an image host such as imgur.com > Wait five seconds for the image to load > Right-click the image > Select Copy image link. This returns the link to paste instead of imageurl

To display the image without a clickable link, use this Markdown:

![](imageurl)

This functionality also applies to global and brand signatures.

Tip: Use a PNG or JPEG file and size the image to a smaller size, between 5 KB to 50 KB. For optimal display, start with an image size of approximately 120px wide by 40px high. Adjust as needed to maintain the logo proportions. Ensure the image is on an HTTPS server and test the signature in email clients and the Agent Workspace to ensure proper display.