When I upload an IVR greeting I receive this message: Error creating greeting

Issue symptoms

When I upload a customized IVR greeting in Talk settings, I receive the error message: Error creating greeting. How can I fix this?

Resolution steps

Follow these steps to troubleshoot and fix the Error creating greeting issue when uploading a customized IVR greeting.

Check permissions: Ensure you have the necessary permissions to create or edit greetings. You typically need admin or specific role-based access.

File format and size: Verify that the greeting file meets the required format for audio files: 711 µ-LAW or MP3.

Browser and network issues: Clear your the cache and cookies of your browser, or try a different browser to see if the issue persists. Check your network connection to ensure no connectivity issues affect the upload.

Test using a different file: Try uploading a different greeting file to see if the issue is specific to your original file.

For more information, see this article: Managing outgoing greetings.