How do I change the tone of my AI agent?

Issue symptoms

The tone of my AI agent is unprofessional and strange. How do I change it to sound more natural?

Resolution steps

To change the tone of your AI agent, configure its persona to add personality to AI-generated responses.

If you have AI agents - Essential, open the AI agents settings and follow the instructions. Change the Tone of voice to Informal or Enthusiastic to match your brand.

If you have AI agents - Advanced, open the AI agents settings and follow the instructions. Under Tone of Voice, select among Professional, Informal, Friendly, or Custom tone to match your brand.

Note: Multi-language support for voice AI agents is in an early access program (EAP). You can sign up for the EAP here. You must have a Zendesk voice plan.

For more information, see:

Configuring an AI agent’s persona to add personality to AI-generated responses

Customizing the persona, tone of voice, and pronoun formality for an advanced AI agent