How can I provision a light agent role through an identity provider such as Okta?

Question

I set up single sign-on (SSO) and provision agent roles through Okta. How can I configure a light agent role through an identity provider, such as Okta?

Answer

Note: The tools described in this article were developed by a third party. Zendesk doesn't support the tools or guarantee results. For more information, see the Okta documentation.

The light agent role is considered a custom role in Okta. To set a light agent role after you set up your SAML SSO, provide the role Agent to the profile and set the Custom role attribute to Light agent in Okta:

To get the custom role IDs, use the Custom Roles API.

For more information about SSO, see these articles:

How can I map user roles with Okta?

Setting up single sign-on