What is the minimum internet speed requirement for voice support and Chat?

Question

What is the minimum internet speed requirement for voice support and live chat?

Answer

Zendesk doesn't have a set requirement for minimum speed because there are external factors that can affect the network speed. As a general rule, each agent connected to your network should have a stable network connection of 10Mbps for both upload and download speeds.

If you have concerns about network issues for agents on voice, access the Twilio network test from the agent's browser to diagnose potential issues with the network connection. The test specifies your network details which include common issues highlighted in red.

For more information about the voice network requirement, see Network requirements for voice support.