How do I reset my password when I can't sign in to the AI agents dashboard?

Question

I can't sign in to the AI agents dashboard because I forgot my password. How do I reset it?

Answer

AI agents is accessed through your Zendesk account. To reset your password, use the standard Zendesk password recovery page:

To reset your password:

Go to https://yoursubdomain.zendesk.com/access/help, replacing yoursubdomain with your Zendesk account subdomain

Enter the email address you use to sign in, then click Submit

Check your email and follow the instructions to create a new password

If your account uses single sign-on (SSO), reset your password through your organization’s identity provider. Zendesk password recovery doesn't apply to SSO accounts.

Admins can reset a team member’s password from Admin Center. To reset a team member's password, go to People > Team > Team members, open the team member’s profile, select the Account tab, and click Reset Password.

For more information, see these articles:

Managing user access to AI agents

Resetting team member user passwords

Single sign-on (SSO) options in Zendesk