Viewing and managing your content hierarchy in Arrange Articles




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Location: Knowledge admin > Arrange content ( )
You can view your knowledge base hierarchy, and all the categories, sections, and articles
that make up the content hierarchy on the Arrange Articles page. From there you can also
manage your content structure.
This article contains the following sections:
Viewing your knowledge base hierarchy
Using the Arrange Articles page


Related article:
Anatomy of the Help Center




Viewing your knowledge base hierarchy

You can view the content hierarchy of your knowledge base in Arrange Articles.
To view your knowledge base hierarchy



In Knowledge admin, click Arrange content
( ) in the sidebar.. A list of your categories appears on the Arrange Articles page.


Click any category to view the underlying sections, then continue to click items to
drill down as needed.
Use the breadcrumbs to move back up in the hierarchy as needed.






Using the Arrange Articles page

On the Arrange Articles page you can view and manage the categories, sections, and articles
that make up your knowledge base content hierarchy.
To open and use the Arrange Articles page


In Knowledge admin, click Arrange content
( ) in the sidebar.
You can take the following actions from the Arrange Articles page:

View your knowledge base
hierarchy Drill down to see all the levels of your knowledge base
hierarchy, down to the articles. Use breadcrumbs to move back up in the
hierarchy.


Change the order of categories, sections, and
articles Drag-and-drop to manually reorder your top-level
categories or sections within a category or articles within a section. You can
also set an automatic sort order in edit mode, if you prefer it to manual
reordering.


Move a section or article Use the
options menu to move a section to a different category or to move an article to a
different section.


Edit a category, section, or
article Use the options menu to open a category, section, or article
in edit mode.


Send a category, section, or article to the
top Use the options menu to quickly place a category, section, or
article at the top of the order in their respective category or section.


View in Help Center Use the options menu to open a category, section, or
article in Help Center to see the published version.








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