Creating and managing categories for your service catalog

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<p id="docs-hc-snippet" style="display: none;">The service catalog is a user-defined ticket channel. If service cataloghas been turned on, Support admins can create a list of services and assets that users can then request through the help center. Categories provide a way to organize your services, making it easier for admins to manage and users to navigate when submitting service requests.</p>
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<p id="docs-ai-summary-content">You can create, edit, and delete service categories to organize your service catalog, making it easier for users to find and request services. Categories can be nested up to five levels and a service can belong to multiple categories. Deleting a category removes its subcategories and uncategorizes its services. You can create up to 100 categories to manage your service offerings effectively.</p>
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<p class="p">The service catalog is a user-defined ticket channel. If service catalog <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9443951511450" target="_blank">has been turned on</a>, Support admins can create a list of
services and assets that users can then request through the help center. Categories
provide a way to organize your services, making it easier for admins to manage and users
to navigate when submitting service requests.</p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_lky_5hq_c3c__ul_pym_13q_c3c">
<li class="li"><a class="xref" href="#topic_fhh_hkj_c3c">Creating service categories</a></li>
<li class="li"><a class="xref" href="#topic_hdp_r3q_c3c">Editing service categories</a></li>
<li class="li"><a class="xref" href="#topic_gjt_s3q_c3c">Deleting service categories</a></li>
</ul>
</div>
<div class="p">Related articles:<ul class="ul" id="topic_lky_5hq_c3c__ul_csv_k3q_c3c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8478940252698" target="_blank">Adding services to your service
catalog</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9444017009690" target="_blank">Editing and managing services in your service
catalog</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_fhh_hkj_c3c">
<h2 class="title topictitle2" id="ariaid-title2">Creating service categories</h2>
<div class="body">
<p class="p">Service categories can be used by admins and users to filter the list of services.
Categories can be nested up to five layers deep. Service items can belong to more
than one category.</p>
<p class="p">You can create up to 100 categories.</p>
<div class="p">
<strong class="ph b">To create a service category</strong><ol class="ol" id="topic_fhh_hkj_c3c__ol_mlj_qkj_c3c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Service catalog</strong>
(<img class="image" id="topic_fhh_hkj_c3c__d8e97" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Service-cat-tag-icon.png" width="20">) in the sidebar.</span></li>
<li class="li">Click <strong class="ph b">Create</strong> and select <strong class="ph b">Category</strong>.<p class="p">Alternatively, within the
Categories panel, you can click the add icon (<img class="image" id="topic_fhh_hkj_c3c__image_b31_mhq_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zqa_plus_sign.png" width="16">).</p>
</li>
<li class="li">Select a <strong class="ph b">Parent category</strong>.<p class="p">For top-level categories, select <strong class="ph b">Main
categories</strong>.</p>
</li>
<li class="li">Enter a <strong class="ph b">Category name</strong>.</li>
<li class="li">Click <strong class="ph b">Create</strong>.<p class="p">After you create service categories, you can add and
remove services to them individually or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9444017009690#topic_ukt_2jj_c3c" target="_blank">in bulk</a>.</p>
</li>
</ol>
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</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_hdp_r3q_c3c">
<h2 class="title topictitle2" id="ariaid-title3">Editing service categories</h2>
<div class="body">
<p class="p">If you need to modify the name of a service category after you create it, you can
edit it.</p>
<div class="p">
<strong class="ph b">To edit the name of a service category</strong><ol class="ol" id="topic_hdp_r3q_c3c__ol_mzc_xkq_c3c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Service catalog</strong>
(<img class="image" id="topic_hdp_r3q_c3c__d8e97" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Service-cat-tag-icon.png" width="20">) in the sidebar.</span></li>
<li class="li">In the Categories panel, click the name of the category you want to
edit.</li>
<li class="li">Click <strong class="ph b">Actions</strong> and select <strong class="ph b">Edit</strong>.</li>
<li class="li">Modify the <strong class="ph b">Category name</strong> as needed.</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_gjt_s3q_c3c">
<h2 class="title topictitle2" id="ariaid-title4">Deleting service categories</h2>
<div class="body">
<p class="p">When you delete a service category, all of that category's subcategories are also
deleted. Any services in the category become uncategorized.</p>
<div class="p">
<strong class="ph b">To delete a service category</strong><ol class="ol" id="topic_gjt_s3q_c3c__ol_xz4_2lq_c3c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Service catalog</strong>
(<img class="image" id="topic_gjt_s3q_c3c__d8e97" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Service-cat-tag-icon.png" width="20">) in the sidebar.</span></li>
<li class="li">In the Categories panel, click the name of the category you want to
delete.</li>
<li class="li">Click <strong class="ph b">Actions</strong> and select <strong class="ph b">Delete</strong>.</li>
<li class="li">In the confirmation dialog, click <strong class="ph b">Delete category</strong>
</li>
</ol>
</div>
</div>
</div>
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