Viewing a list of all unverified articles that need verification




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Location: Knowledge admin > Manage articles ( ) > Needs verification

You can set reminders based on article verification rules to notify you when articles need to be
reviewed and verified.
When articles meet the criteria and the interval based on a rule, email notifications are
sent, and the articles appear in the Needs Verification article list. These articles are
considered unverified, and remain so until someone verifies the articles. You can view a list
of all unverified articles in the Needs Verification article list.
You must be a Knowledge admin or an agent with edit permissions to view unverified articles.

To view the Needs Verification article list
In Knowledge admin, click Manage articles
( ) in the sidebar.
Click Needs verification.
A list of all
your unverified articles that need to be reviewed and verified appears.





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