Reordering knowledge base content within categories and sections




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Location: Knowledge admin > Arrange content ( ) > Arrange articles
You can reorder all the articles in a section, all the sections in a category, and all the
categories in the help center. You can move articles, sections, and categories manually, and
you can sort articles in a section automatically, by date or alphabetically.
Topics covered in this article:

Manually changing the order of articles,
sections, and categories
Sorting articles in a section

Related article:


Moving sections and articles in the help center




Manually changing the order of articles, sections, and categories

You can manually change the order of the articles, sections, and categories in your
knowledge base.
To manually change the order of articles, sections, or categories

In Knowledge admin, click Arrange content
( ) in the sidebar.
In the Arrange articles page, click the name of the category where you want to
reorder the sections, or drill down to a section where you want to reorder
articles.
Position your cursor over the grabber at the end of the item you want to reorder, then
drag it to another position within the category or section.
You cannot
reorder articles in sections where the Order articles by option for the section
is set to creation date or alphabetically. The Order articles by option for the
section must be set manually.
Your changes are automatically saved and updated in
your help center.








Sorting articles in a section

In addition to manually reordering articles as described in the section above, you can sort
articles in a section automatically. For example, you can set articles to appear by date or
alphabetically.
To sort articles in a section


Do one of the following to edit the section:
In help center, navigate to the section you
want to sort, then click Edit section in the top menu bar.


In Knowledge admin, click Arrange content
( ) in the sidebar. Drill down to the section you want to sort. Click the options menu at the end of
the section title, then select Edit section.



Click the Order articles by field, then select an option.

Click Update.





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