Editing and managing services in your service catalog


After the initial creation of your service catalog and services, you'll likely need to update and remove services periodically. You must be a Support admin to manage the services for the service catalog.


What's my plan?






All Suites

Growth, Professional, Enterprise, or Enterprise Plus






Summary: ◀▼
You can manage your service catalog by viewing, editing, organizing, unpublishing, or deleting services. Assign services to categories individually or in bulk, update service details and custom fields, and control service availability by publishing or unpublishing. Deleting services removes associated objects and ticket forms permanently. These tools help keep your service catalog current and organized for better support management.


After the initial creation of your service catalog and services, you'll likely need to
update and remove services periodically. You must be a Support admin to manage the
services for the service catalog.
This article contains the following topics:
Viewing services
Editing services
Organizing services into categories
Unpublishing services
Deleting services


Related article:
Adding services to your service
catalog
Creating and managing categories for your
service catalog
Submitting service catalog
requests




Viewing services

You can view a list of your services and a high-level overview of each from the
Services page. You can also select a service from the list to view more details
about it.

To view a service

In Knowledge admin, click Service catalog
( ) in the sidebar. A list of all services in your service catalog
appears.


To view details about a specific service, click the service's title. The
service's title and fields are displayed. Additionally, at the top of
the page, you can click the information icon ( ) to view when the service was
published and by whom.







Organizing services into categories

Admins can adjust which categories services are assigned to individually or in bulk.
See:
Categorizing services in bulk
Removing services from categories in bulk




Categorizing services in bulk

In addition to categorizing individual services when adding or editing them, you
can use the list on the Service catalog page to categorize multiple services at
a time.

To add services to categories in bulk
In Knowledge admin, click Service catalog
( ) in the sidebar.
Use the checkboxes in the first column of the services list to select
one or more services to assign to a category.
At the bottom of the page, click Add to category.
In the dialog box, under Category select one or more categories
you want to add the services to.
(Optional) If any of the selected services are already categorized,
select Remove from all other categories.
Click Save.





Removing services from categories in bulk

In addition to removing an individual service's categories, you can use the list
on the Service catalog page to remove all categories from multiple services at a
time.

To remove services from categories in bulk
In Knowledge admin, click Service catalog
( ) in the sidebar.
Use the checkboxes in the first column of the services list to select
one or more services to assign to a category.
At the bottom of the page, click Uncategorize.
Click Confirm.






Editing services

After you've created services for your service catalog, you can make changes to those
services as needed. Support admins can edit services to update the title,
description, and fields associated with the service.

To edit a service
In Knowledge admin, click Service catalog
( ) in the sidebar.
Click the title of the service you want to edit.
Make the necessary changes. If you need to adjust the custom ticket fields
for a service, use the open icon ( ) to edit the ticket field itself
or the remove icon ( ) to remove the field from the
service.
If you need to adjust the categories for a service, use
the settings icon ( ) to add or remove categories.

Click Publish to update the service in the catalog with your
changes.
Note: If you aren't ready for the changes
to go live, you can unpublish the service and then save your changes as
a draft.






Unpublishing services

If you no longer want to include a service in your service catalog, you can unpublish
it. This makes it unavailable to users, but admins can re-publish it in the future if
necessary.

To unpublish a service

In Knowledge admin, click Service catalog
( ) in the sidebar..
Next to the service, click the options menu ( ) and select Unpublish. The
service reverts to a draft.






Deleting services

If you're permanently removing a service and won't need it again in the future, you
can delete it. When deleting services, the object and ticket form associated with it
are deleted. This means any lookup relationship fields that point to a deleted
service shows an empty value. Deleting services can't be undone.
To delete or unpublish services

In Knowledge admin, click Service catalog
( ) in the sidebar.
Next to the service, click the options menu ( ) and select Delete.
In the confirmation dialog, click Delete service.




{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/9444017009690-Editing-and-managing-services-in-your-service-catalog",
"url": "https://support.zendesk.com/hc/en-us/articles/9444017009690-Editing-and-managing-services-in-your-service-catalog",
"headline": "Editing and managing services in your service catalog",
"description": "You can manage your service catalog by viewing, editing, categorizing, unpublishing, and deleting services through the admin interface with appropriate permissions.",
"articleSection": "Using the knowledge base in help center",
"datePublished": "2025-07-03T05:11:08+00:00",
"dateModified": "2026-03-18T15:53:46.424462+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/9444017009690-Editing-and-managing-services-in-your-service-catalog"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"url": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"url": "https://support.zendesk.com/hc/en-us"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk"
}
}
//
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//

