Creating and managing categories for your service catalog


The service catalog is a user-defined ticket channel. If service cataloghas been turned on, Support admins can create a list of services and assets that users can then request through the help center. Categories provide a way to organize your services, making it easier for admins to manage and users to navigate when submitting service requests.


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Summary: ◀▼
You can create, edit, and delete service categories to organize your service catalog, making it easier for users to find and request services. Categories can be nested up to five levels and a service can belong to multiple categories. Deleting a category removes its subcategories and uncategorizes its services. You can create up to 100 categories to manage your service offerings effectively.




The service catalog is a user-defined ticket channel. If service catalog has been turned on, Support admins can create a list of
services and assets that users can then request through the help center. Categories
provide a way to organize your services, making it easier for admins to manage and users
to navigate when submitting service requests.
This article contains the following topics:
Creating service categories
Editing service categories
Deleting service categories


Related articles:
Adding services to your service
catalog
Editing and managing services in your service
catalog




Creating service categories

Service categories can be used by admins and users to filter the list of services.
Categories can be nested up to five layers deep. Service items can belong to more
than one category.
You can create up to 100 categories.

To create a service category
In Knowledge admin, click Service catalog
( ) in the sidebar.
Click Create and select Category. Alternatively, within the
Categories panel, you can click the add icon ( ).

Select a Parent category. For top-level categories, select Main
categories.

Enter a Category name.
Click Create. After you create service categories, you can add and
remove services to them individually or in bulk.






Editing service categories

If you need to modify the name of a service category after you create it, you can
edit it.

To edit the name of a service category
In Knowledge admin, click Service catalog
( ) in the sidebar.
In the Categories panel, click the name of the category you want to
edit.
Click Actions and select Edit.
Modify the Category name as needed.
Click Save.





Deleting service categories

When you delete a service category, all of that category's subcategories are also
deleted. Any services in the category become uncategorized.

To delete a service category
In Knowledge admin, click Service catalog
( ) in the sidebar.
In the Categories panel, click the name of the category you want to
delete.
Click Actions and select Delete.
In the confirmation dialog, click Delete category





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