Adding subsections to create more levels in your help center

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<p id="docs-hc-snippet" style="display: none;">You can add subsections (sections in sections), to your help center knowledge base to create more levels in your hierarchy, up to six levels deep. You cannot add more levels to your community.</p>
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<p id="docs-ai-summary-content">Create up to six levels in your help center by adding subsections to your knowledge base. Each section can hold up to 200 subsections, allowing you to organize content effectively. Remember, articles can be placed at any section level, but not under categories. You might need to adjust your Category page code to display these subsections properly.</p>
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<div class="p">
<div class="note fastpath">
<span class="fastpathtitle">Location: </span> Help center or Knowledge admin &gt; Add button &gt; Section</div>
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<p class="p">You can add subsections (sections in sections), to your help center knowledge base to create
more levels in your hierarchy, up to six levels deep. You cannot add more levels to your
community. </p>
<p class="p">You must be a Knowledge admin to add subsections to your help center knowledge base.</p>
<div class="p">This article contains the following sections:<ul class="ul" id="topic_rdc_v5f_fhb__ul_ik2_dks_fhb">
<li class="li"><a class="xref" href="#topic_fxd_vjs_fhb">About subsections</a></li>
<li class="li"><a class="xref" href="#topic_fqv_vjs_fhb">Adding a subsection to a section</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_fxd_vjs_fhb">
<h2 class="title topictitle2" id="ariaid-title2">About subsections</h2>
<div class="body">
<div class="p">You can create subsections (sections in sections), in your knowledge base to create more
levels in your content hierarchy. You can have a maximum of six levels using nested
sections: Category &gt; section &gt; section &gt; section &gt; section &gt; section. Each
section can have a maximum of 200 subsections in it.<div class="note">
<span class="notetitle">Note:</span> When you are in a parent section,
you'll see up to five article links in each subsection, and a link to any further articles
in that subsection.</div>
</div>
<p class="p">You can put articles at any section level of the hierarchy, but articles cannot appear
under categories. Sections can contain sections or articles or both. </p>
<p class="p">The following diagram shows a help center hierarchy with four levels, including three
section levels.</p>
<p class="p"><img class="image img-screenshot" id="topic_fxd_vjs_fhb__image_mgy_3ml_fhb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hc_knowledge_base_structure_FH.png" width="300"></p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_fqv_vjs_fhb">
<h2 class="title topictitle2" id="ariaid-title3">Adding a subsection to a section</h2>
<div class="body">
<p class="p">You can add subsections (sections in sections), to your help center. You can nest sections
in sections for a maximum of five section levels. Each section can contain up to a maximum
of 200 subsections in a section.</p>
<div class="p">
<div class="note important">
<span class="importanttitle">Important:</span> When you add subsections to your knowledge base, you might need to
modify the code for your Category page to display the subsections (see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883063066" target="_blank">Displaying subsections in your help center</a>).</div>
</div>
<p class="p">
</p>
<p class="p"><strong class="ph b">To add a section in a section</strong></p>
<div class="p">
<ol class="ol" id="topic_fqv_vjs_fhb__ol_xqw_4hv_zz">
<li class="li">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Add</strong> in the top
menu bar, then select <strong class="ph b">Section</strong>.<p class="p"><img class="image img-screenshot" id="topic_fqv_vjs_fhb__image_yqw_4hv_zz" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hc_topmenu_add_options.png"></p>
</li>
<li class="li">Enter a <strong class="ph b">Name</strong> and optional <strong class="ph b">Description</strong> for your section.</li>
<li class="li">Ensure the correct <strong class="ph b">Source language</strong> is selected if you support multiple
languages.</li>
<li class="li">Under <strong class="ph b">Order articles by</strong>, select an option for how you'd like articles to appear
in this section.<p class="p">If you select to manually order of articles, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843983258#topic_m3v_gq4_kk" target="_blank">Manually changing the order of articles</a> to
change the order of your articles.</p>
</li>
<li class="li">Under <strong class="ph b">Hierarchy</strong>, click in the field, then select the section where you'd like
this section to appear in your help center.<p class="p">Click the names of categories and sections
to drill down in the hierarchy and use the breadcrumbs to move back up in the
hierarchy.</p>
</li>
<li class="li">If you have <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828878106" target="_blank">multiple section templates</a> in your live theme,
click the <strong class="ph b">Template</strong> menu, then select a template.<p class="p">If you do not select an
alternate template, the default section template will be applied.</p>
</li>
<li class="li">Click <strong class="ph b">Add</strong>. <p class="p">The section is created. </p>
</li>
</ol>
</div>
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