Editing and managing services in your service catalog





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Verified AI summary ◀▼
As a Support admin, you can manage your service catalog by viewing, editing, unpublishing, or deleting services. View a list of services for a quick overview, edit to update details, unpublish to temporarily remove a service, or delete it permanently if it's no longer needed. Remember, deleting a service is irreversible and affects related ticket forms and fields.


After the initial creation of your service catalog and services, you'll likely need to
update and remove services periodically. You must be a Support admin to manage the
services for the service catalog.
This article contains the following topics:
Viewing services
Editing services
Unpublishing services
Deleting services


Related article:
Adding services to your service
catalog
Submitting service catalog
requests




Viewing services

You can view a list of your services and a high-level overview of each from the
Services page. You can also select a service from the list to view more details
about it.

To view a service

In Knowledge admin, click Service catalog
( ) in the sidebar. A list of all services in your service catalog
appears.


To view details about a specific service, click the service's title. The
service's title and fields are displayed. Additionally, at the top of
the page, you can click the information icon ( ) to view when the service was
published and by whom.







Editing services

After you've created services for your service catalog, you can make changes to those
services as needed. Support admins can edit services to update the title,
description, and fields associated with the service.

To edit a service
In Knowledge admin, click Service catalog
( ) in the sidebar.
Click the title of the service you want to edit.
Make the necessary changes. If you need to adjust the custom ticket fields
for a service, use the open icon ( ) to edit the ticket field itself
or the remove icon ( ) to remove the field from the
service.

Click Publish to update the service in the catalog with your
changes.
Note: If you aren't ready for the changes
to go live, you can unpublish the service and then save your changes as
a draft.






Unpublishing services

If you no longer want to include a service in your service catalog, you can unpublish
it. This makes it unavailable to users, but admins can re-publish it in the future if
necessary.

To unpublish a service

In Knowledge admin, click Service catalog
( ) in the sidebar..
Next to the service, click the options menu ( ) and select Unpublish. The
service reverts to a draft.






Deleting services

If you're permanently removing a service and won't need it again in the future, you
can delete it. When deleting services, the object and ticket form associated with it
are deleted. This means any lookup relationship fields that point to a deleted
service shows an empty value. Deleting services can't be undone.
To delete or unpublish services

In Knowledge admin, click Service catalog
( ) in the sidebar.
Next to the service, click the options menu ( ) and select Delete.
In the confirmation dialog, click Delete service.





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