A complete guide to understanding email in Zendesk - Introduction

<div class="article-banners">
<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a></div>
<div class="article-banner" id="suite_all">
<table>
<tbody>
<tr>
<td>
<strong>All Suites</strong>
</td>
<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
</tr>
</tbody>
</table>
</div>
<div class="article-banner" id="support_all">
<table>
<tbody>
<tr>
<td>
<strong>Support</strong>
</td>
<td>Team, Professional, or Enterprise</td>
</tr>
</tbody>
</table>
</div>
</div>
<div class="front-matter">
<div class="note fastpath" style="margin-right: 0px;">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Channels &gt; Talk and email &gt; Email</span>
</div>
</div>
<div class="container"><div class="row">
<div class="col-md-3">
<p class="sidenav-heading">Articles in the series</p>
<ul class="nav nav-underline flex-column">
<li class="li">
<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4887918604058">Introduction: A complete guide to understanding email in Zendesk</a>
</li>
<li class="li">
<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408888639258">Part 1: How the email channel works</a>
</li>
<li class="li">
<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408887388058">Part 2: Incoming email requests and notifications</a>
</li>
<li class="li">
<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408893474202">Part 3: Outgoing email notifications</a>
</li>
<li class="li">
<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408887479834">Part 4: Common email channel problems</a>
</li>
</ul>
</div>
<div class="col-md-9">
<div class="body">
<p class="p">This guide helps you understand how the email channel works and what you can control and
customize. It also provides links to all the details to set up your own email channel
support experience.</p>
<p class="p">From the sidebar, choose one of the following sections to learn more:</p>
<ul class="ul" id="zug_email_getting_started_intro__ul_qwq_5y2_q5b">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888639258" target="_blank">Part 1: How the email channel works</a>: Learn
how the email channel works, how email notifications are generated, and how to
ensure that changes you make to the email channel workflow don’t cause any
interruptions in your communications with your customers.</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887388058" target="_blank">Part 2: Incoming email requests and
notifications</a>: Learn how incoming email support requests are handled and
how to customize the incoming email channel workflow.</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408893474202" target="_blank">Part 3: Outgoing email notifications</a>:
Learn how you can manage and customize your outgoing email notifications and
customer experience.</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887479834" target="_blank">Part 4: Common email channel problems</a>:
Learn what you can do when things go wrong with the email channel and what you can
do to fix them.</li>
</ul>
<p class="p">To explore all of the email documentation, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846000410" target="_blank">Email resources</a>.</p>
</div>
</div>
</div></div>
<script>
let link = document.createElement('link');
link.rel = 'stylesheet';
link.href = 'https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css';
link.integrity = 'sha384-QWTKZyjpPEjISv5WaRU9OFeRpok6YctnYmDr5pNlyT2bRjXh0JMhjY6hW+ALEwIH';
link.crossOrigin = 'anonymous';
document.head.appendChild(link);

const style = document.createElement('style');
style.innerHTML = `
.col-md-3 {
padding-left: 0px;
}
.col-md-9 {
padding: 0px;
}
.sidenav-heading {
line-height: 1.5x;
padding-top: 2px;
margin-bottom: 0.5rem;
font-weight: 600;
color: #585858;
}
.nav-underline {
--bs-nav-underline-gap: 2px;
}
.what-plan-p {
line-height: 3rem;
}
img {
vertical-align: baseline;
}
.article-body .nav {
list-style-type: none;
padding-left: 0px;
margin-top: 0px;
}
.article-body .nav-link {
text-decoration: none;
}
`;
document.head.appendChild(style);
</script>
<script id="fast-path-script">
//<![CDATA[
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//]]>
</script>