Understanding the default email setup in Zendesk

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<p class="p">One of the first things you’ll need to decide before using Zendesk is how to set up your
email. Because email is an important channel for tickets, your email experience matters
for both end users and agents. A default email experience is already active and ready to
use.</p>
<p class="p">This is your email address: </p>
<p class="p justify-content-center"><strong class="ph b">support@<em class="ph i">yoursubdomain</em>.zendesk.com</strong></p>
<p class="p">The <em class="ph i">yoursubdomain</em> portion of the address is your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883411354#topic_swn_h2f_3xb" target="_blank">Zendesk subdomain</a>. </p>
<p class="p">Here’s what you can expect when using the default email experience:</p>
<p class="p"><img class="image img-screenshot" id="zug_email_setup_intro__image_uvq_jmt_gxb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/email_experience_workflow.png" width="600"></p>
<p class="p">A customer sends an email to your default address saying, “Hi, I need help!” Immediately,
a ticket is created, and the customer receives an automated notification from the same
address stating that you received their ticket and you’re working on it. </p>
<p class="p">The default email experience consists of the following parts: </p>
<ul class="ul" id="zug_email_setup_intro__ul_vvq_jmt_gxb">
<li class="li">
<strong class="ph b">Email address.</strong> A user sends a support request to your default email address,
where a ticket is created. <p class="p">You can provide your users with <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842868506" target="_blank">additional email addresses for submitting
tickets</a>. If you already use one or more external email addresses for
support, you can continue to use them and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886828698" target="_blank">automatically forward your email to
Zendesk</a>. </p>
</li>
<li class="li">
<strong class="ph b">Email notification triggers.</strong> The user automatically receives email
notifications related to the request, which are controlled by triggers. <p class="p">You can
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882237722#topic_dwq_zoy_tb" target="_blank">edit these triggers</a> to change the
wording of the automated email notifications or use them as is.</p>
</li>
<li class="li">
<strong class="ph b">Email template.</strong> A single email template controls the look of the email
notifications. <p class="p">You can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886168090" target="_blank">modify the template</a> to add your
branding, but a corresponding trigger controls the text of each
notification.</p>
</li>
</ul>
<p class="p">See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4887918604058" target="_blank">A complete guide to understanding email in
Zendesk</a> for a deep dive into how the email channel works.</p>
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