A complete guide to understanding email in Zendesk - Introduction

This guide helps you understand how the email channel works and what you can control and
customize. It also provides links to all the details to set up your own email channel
support experience.
From the sidebar, choose one of the following sections to learn more:


Part 1: How the email channel works: Learn
how the email channel works, how email notifications are generated, and how to
ensure that changes you make to the email channel workflow don’t cause any
interruptions in your communications with your customers.

Part 2: Incoming email requests and
notifications: Learn how incoming email support requests are handled and
how to customize the incoming email channel workflow.

Part 3: Outgoing email notifications:
Learn how you can manage and customize your outgoing email notifications and
customer experience.

Part 4: Common email channel problems:
Learn what you can do when things go wrong with the email channel and what you can
do to fix them.

To explore all of the email documentation, see Email resources.