Branding your help center

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You can change the look and feel of the help center using simple WYSIWYG design tools such as color pickers and font choosers. For example, you can change the logo, colors, and web font to make your help center follow your company's branding guidelines.

This article covers the following topics:

Updating the colors in your help center

Updating the fonts in your help center

Updating the logo and favicon of your help center

Updating the images in your help center

In addition to updating branding with options in the Settings panel, you can easily hide and show some common elements in your Copenhagen standard theme (see Hiding and showing elements in your Copenhagen standard theme). Or, you can edit the underlying theme code (not available on Suite Team) to customize elements of your help center (see Using themes and templates to customize your help center).

Updating the colors in your help center

By default, there are five colors you can change in your help center, including:

Brand color

Brand text color

Text color

Link color

Background color

To update your help center colors

In Knowledge admin, click Customize design () in the sidebar.

Click Customize in the theme you want to update. The theme page opens.

In the Settings panel, click Colors.

Click the color box beside any of the options, then use the color selector to chose a color or manually enter the number for your color.
The color updates in the preview window.

Click away from the color box and the color choice is saved.

Repeat for other colors you want to change.

When you've finished updating your colors, click Publish.
The changes are applied to the theme.

Click Back to return to the Themes page.

Updating the fonts in your help center

You can change the font for headings and text by default. A list of several built-in font options are available to you.

To update your help center fonts

In Knowledge admin, click Customize design () in the sidebar.

Click Customize in the theme you want to update. The theme page opens.

In the Settings panel, click Fonts.

To change the heading font, click the drop-down menu under Heading, then select a font for your heading.
The font updates in the preview window.

To change the text font, click the drop-down menu under Text, then select a font for the text.
The font updates in the preview window.

When you've finished updating your fonts, click Publish.
The changes are applied to the theme.

Click Back to return to the Themes page.

Updating the logo and favicon of your help center

You can change the logo and favicon for your help center. The logo appears in the header for your help center. The favicon is the small image displayed in the browser tab and next to the URL in the browser's address bar. Some search engines also display favicons next to the page in the search results list.

For information on uploading your own images and other branding assets to use here, see Using your own theme assets for Help Center assets.

To update the logo and favicon your help center theme

In Knowledge admin, click Customize design () in the sidebar.

Click Customize in the theme you want to update. The theme page opens.

In the Settings panel, click Brand.

If you want to change the logo, under Logo, click Replace to browse to and select an image.
The recommended image size is 200px by 50px. For the Copenhagen theme, the recommended maximum height is 37px.

If the width or height of the image exceeds the recommended size, the image is scaled down to keep the aspect ratio constant. The image background should be transparent or match the background color of the header.

If you want to change the favicon, under Favicon, click Replace to browse to and select an image.
For best results, make sure the favicon is a square image. The image is scaled to fit the display dimensions.

To change back to the default image for the logo or favicon, click Revert.

When you've finished updating your logo or favicon, click Publish.
The changes are applied to the theme.

Click Back to return to the Themes page.

Updating the images for your theme

The standard Copenhagen theme comes with three images that you can replace:

Hero home image, appears at the top of the home page

Community hero image, appears at the top of the Community topics page

Community banner, appears in the community section on the home page

To update the images in your theme

In Knowledge admin, click Customize design () in the sidebar.

In the Settings panel, click Images.

Under any of the images that appear in the Settings panel, click Replace to browse to and select an image.

For the Home image and the Community image, the recommended size is 1600x300px.
You can use an image that is less than 1600px wide if you are concerned about load time, but ensure that your image is at least 300px in height so that it does not appear stretched. If the image exceeds the recommended size, the image is scaled to keep the aspect ratio constant and a maximum height of 300px.

For Community banner, the height should be less than 300px to avoid stretching.

The image appears in the Settings panel. If you don't want to use the image, you can click Revert to go back to the default image.

Repeat for the other images, if you want to replace them.

When you've finished updating your images, click Publish.
The changes are applied to the theme.

Click Back to return to the Themes page.