Managing help center themes from the Zendesk Marketplace

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Once you've installed help center themes from the Zendesk Marketplace, use the procedures in this article to help you keep your themes up to date, make purchases, contact the theme developer, and more.

This article contains the following sections:

Keeping your Marketplace themes updated

Viewing and managing your Marketplace themes

Keeping your Marketplace themes updated

When a developer updates a theme you have purchased or are trialling, you'll see a notification on the Themes page in Knowledge admin. You can manually download a new version at any time. If you've duplicated a theme, you can control which copies of the theme are updated.

Important: If you purchased a developer license, you can only update it if you haven't edited the theme's code. This is to stop the update from overwriting your custom code. When you purchase a developer license, immediately make a copy of it and customize the copy so you can continue to download updates.

To manually update a theme

In Knowledge admin, click Customize design () in the sidebar.
The Themes page opens.

On the theme you want to configure, click the options menu (), then choose Update available.

Review the details of the update, then click Update theme.

Viewing and managing your Marketplace themes

The Purchased themes page provides a single place where you can view and manage themes you are trialing or have purchased. For help trialing, buying, and installing themes, see Using help center themes from the Zendesk Marketplace.

To view and manage your purchased themes

In Knowledge admin, click Customize design () in the sidebar.
The Themes page opens and shows you your current live theme, and any themes you've added to your themes library.

Click View purchases.
The Purchased themes page opens displaying all of your purchased and trial themes.

Click the option button () next to any theme to access the following theme options:
For trial themes

Buy now: Click to purchase the trial theme.

Add to theme library: Adds the theme to the theme library page.

Release notes: Displays the current release note for the theme.

Delete: Deletes the theme. When you delete a theme, you'll permanently lose any configurations or customizations you've made. You can always trial or buy the theme again from the Zendesk Marketplace.

Contact developer: Opens an email to the theme developer.

For purchased themes

Add to theme library: Adds the theme to the theme library page.

Upgrade license: Upgrade the theme from a standard license to a developer license.

Release notes: Displays the current release note for the theme.

Contact developer: Opens an email to the theme developer.