About the standard theme and custom themes in your help center

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You can use the standard theme that comes with your help center or you
can customize the standard
theme and create your own theme. Additionally, you can browse and download
themes created by
others from the Zendesk Marketplace.
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<strong class="ph b">Standard theme</strong> is the Copenhagen
theme that comes with a help center. It's a theme
designed for best practices and mobile responsiveness. See
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845834522-Using-the-standard-Copenhagen-theme-in-Help-Center" target="_blank">Using the standard Copenhagen theme in your help
center</a>.
You can update the Copenhagen theme using
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824139546" target="_blank">branding</a>
and
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408844090522" target="_blank">advanced settings</a>
in the Settings panel but you cannot edit the
code to customize the theme. Otherwise, it will no longer be
considered a standard
theme.
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When you use the standard Copenhagen theme for your help
center, it is
supported by Zendesk and automatically updated when new theme
features are
released.
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<strong class="ph b">Custom theme</strong> (not available on
Suite Team) is a theme that you modified by
editing the page templates, CSS, or JavaScript. Or, it is any
theme that you developed
from scratch. These themes are saved as custom themes. Custom
themes are not available on
Suite Team.
<p class="p">
When you create a custom theme, you take ownership of the
theme. Custom
themes are <em class="ph i">not</em> supported by Zendesk
and are <em class="ph i">not</em> automatically updated when
new theme features are released. You will continue to receive
features that are not
theme-dependent, but you will not receive updates to your
theme, as any update would
overwrite your customizations. You can manually add new theming
features. To stay
informed about new theme features and to get instructions
for adding them, subscribe to
<a class="xref" href="https://support.zendesk.com/hc/en-us/sections/4405298833818" target="_blank">Zendesk announcements</a>.
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<strong class="ph b">Marketplace theme</strong> (not available
on Suite Team) is a theme created by Zendesk or
a third-party that you can trial or buy from the
<a class="xref" href="https://www.zendesk.com/marketplace/themes" target="_blank">Zendesk
Marketplace</a>.
Marketplace themes are supported by the developer of the theme
and
can be updated whenever a new version is released.
<p class="p">
Themes come in three license types:
trial, standard, and developer. You can't download or customize
a theme with a trial or
standard license. You can download or customize a theme with
a developer license, but
when you do, it becomes a custom theme and you can no longer
download updates to it.
However, if you make your changes to a copy of the theme,
the original version can still
receive updates.
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For more information, see
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842911898" target="_blank">Using help center themes from the Zendesk
Marketplace</a>.
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