Contact Performance Dashboards (Engage Legacy)

Engage's Contact Performance dashboard enables you to gauge the performance of each queue based on various metrics.

Example Contact Performance Dashboard

Filtering the dashboard

Note that all filters apply to the entire dashboard

There are 3 filtering options on the dashboard:

Time period - Use this option to filter based on a period of time

Channels - Use this option to filter based on the channels via which contacts can occur

Queues - Use this option to filter based on the queues configured in your account

Recent Contact Performance

Some metrics show two numbers. The value for the current time period, and a smaller number with a different background, which displays the variance between the value for the selected time period and the previous time period.
As an example, if you’ve selected 7 days, it is the variance between that previous 7 day period and the 7 day period prior to that.

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