Welcome to messaging





Welcome to messaging
Get ready to automate! Use these resources to guide you to success with messaging, which allows you to converse with customers via Web Widget, mobile apps, and social messaging channels.







Learn about messaging
Find out how messaging works, and how to prepare your team for success.
Learn about messaging Learn about the messaging lifecycle





Start your web and mobile messaging channels
We’ll walk you through the steps to prepare for, enable, and configure messaging for the Web Widget and mobile SDKs.
Get started











Don't forget your social channels
Do you connect with customers through Facebook, WhatsApp, or other social media? Add Zendesk functionality to the conversation for better service.
About messaging channels for Agent Workspace





Train your agents
Messaging is seamlessly integrated with the Agent Workspace. Show your team what they can expect.
Agent Workspace for Zendesk messaging









Automate your conversations
Create automated bot flows that handle your customers’ most commonly-asked questions, freeing your agents up for more personalized assistance.
Build your flows





Need more help?






Read the messaging documentation
Read the docs




Get troubleshooting advice for common problems
Solve problems



Ask our community for advice or share your own
Join the community





If all else fails, contact us. We're here to help.








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