Documentation resources for understanding automated resolution usage

Automated resolutions are the unit of measurement used for calculating and billing your account for AI agent usage. Use the articles shown below to learn more about working with automated resolutions and automated resolution tiers.


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Automated resolutions are the unit of measurement used for calculating
and billing your account for AI agent usage. Use the articles shown below to
learn more about working with automated resolutions and automated resolution
tiers.
The articles you reference depend on the type of account you have. Some
accounts have the pricing model for traditional automated resolutions and
some accounts have an evolved pricing model for automated resolutions. See
How can I tell which account I have?
This article contains the following sections:

For accounts with the automated resolutions dashboard
For accounts with the resolution usage and resolution allowance dashboards
For accounts that are upgrading
How can I tell which account I have?



For accounts with the automated resolutions dashboard

If you have the automated resolutions dashboard in Admin
Center, refer to these articles to learn more:



About automated
resolution tiers

Managing your
automated resolutions
Monitoring
automated resolution usage
Analyzing advanced
AI agent performance with the reporting
dashboard
About automated
resolutions for AI agents





For accounts with the resolution usage and resolution allowance dashboards

If you have the resolution usage and resolution allowance dashboard,
refer to these articles to learn more:



About automated
resolution tiers

Managing resolution
usage

Managing resolution
allowances

Upgrading from
automated resolutions to resolution
tiers





For accounts that are upgrading

If your account is upgrading to the new evolved pricing model, Zendesk
will give you 30 days notice before your account is upgraded.
Typically this will occur when you renew your subscription. If you
are upgrading, refer to these articles to learn more:


Upgrading from
automated resolutions to resolution
tiers

About automated
resolution tiers

Managing resolution
usage

Managing resolution
allowances






How can I tell which account I have?


Customers that have accounts with the traditional pricing model
for automated resolutions will see the automated
resolutions dashboard in Admin Center.

In Admin Center, click
Account in the sidebar, then select Usage > Automated resolutions.



Customers that have an evolved pricing model for automated
resolutions will see the resolution
usage and resolution
allowance dashboards in Admin Center. All
admins will see the resolution usage dashboard. Only
billing admins and the account owner will see the
resolution allowance dashboard.


In Admin Center, click
Account in the sidebar, then select Usage > Resolutions.



In Admin Center, click
Account in the sidebar, then select Billing > Resolution allowance.




Customers who are upgrading to the new evolved pricing model
will receive a 30 day notice from Zendesk before your
account is upgraded. Contact Zendesk Sales
for details.



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