Increasing your resolution allowance

<p id="docs-hc-snippet" style="display: none;">
If you have an eligiblesales-assisted account, you can increase your resolution
allowance directly from your Zendesk account. The currency you add works
as a general funding pool that is applied to any resolution on any ticket
as needed, regardless of the ticket’s resolution tier. You must be an account
owner or a billing admin to increase your resolution allowance. If you have
amanaged or self-service account, contactZendesk Salesto increase your resolution
allowance.
</p>
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Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span>
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<p id="docs-ai-summary-content">
If you have the resolution allowance pricing model, you can increase
your resolution allowance to cover ticket resolutions and avoid hitting
usage
limits. Account owners and billing admins with eligible accounts can
increase the resolution allowance directly from the Subscription page
or from the Resolution allowance dashboard. The added funds act as
a shared pool across resolution tiers.
</p>
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<div class="body">
<div class="note fastpath">
<span class="fastpathtitle">Location: </span><span class="ph">Admin Center &gt; Account &gt; Billing &gt; Subscription</span>
</div>
<div class="note attention" id="topic_onl_22l_mbb__note_j33_v1q_lkc">
<span class="attentiontitle"></span> Your account must have the resolution
allowance
pricing model to use this feature. If you don't have this model, you
will not see the
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10479587390106#topic_ej3_jb3_q2c" target="_blank">Resolution allowance dashboard</a>
in Admin Center.
</div>
<p class="p">
If you have an eligible
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833931674" target="_blank">sales-assisted account</a>,
you can increase your resolution allowance
directly from your Zendesk account. The currency you add works as a general
funding pool that
is applied to any resolution on any ticket as needed, regardless of the
ticket’s resolution
tier. You must be an account owner or a billing admin to increase your
resolution allowance.
If you have a
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833931674" target="_blank">managed or self-service account</a>,
contact
<a class="xref" href="https://www.zendesk.com/contact/" target="_blank">Zendesk Sales</a>
to increase your resolution allowance.
</p>
<p class="p">This article contains the following sections:</p>
<ul class="ul" id="topic_onl_22l_mbb__ul_qbr_g4r_lkc">
<li class="li">
<a class="xref" href="#topic_dzk_cmr_lkc">Increasing your resolution allowance from the Subscription page</a>
</li>
<li class="li">
<a class="xref" href="#topic_h11_ljq_lkc">Increasing your resolution allowance from the dashboard</a>
</li>
</ul>
<p class="p">
<strong class="ph b">Related articles</strong>
</p>
<ul class="ul" id="topic_onl_22l_mbb__ul_txt_h4r_lkc">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10479587390106" target="_blank">Managing resolution allowances</a>
</li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_dzk_cmr_lkc">
<h2 class="title topictitle2" id="ariaid-title2">
Increasing your resolution allowance from the Subscription page
</h2>
<div class="body">
<p class="p">
If eligible, you can increase your resolution allowance from the
Subscription page in Admin
Center
</p>
<p class="p">
<strong class="ph b">To increase your resolution allowance</strong>
</p>
<ol class="ol" id="topic_dzk_cmr_lkc__ol_scv_t2q_lkc">
<li class="li" dir="ltr">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span>
<p class="p">
A summary of your current subscription appears with details
about your resolution
allowance. <em class="ph i">Included allowance</em> shows
the default allowance for your plan.
<em class="ph i">Committed allowance</em> shows any additional
resolution allowance you have already
purchased.
</p>
<p class="p">
When you are near or over your resolution usage limit, you'll
see a
notification on the page.
</p>
<p class="p">
<img class="image img-screenshot" id="topic_dzk_cmr_lkc__image_olf_1gr_lkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_billing_resolution_allowance_subscription_page.png" width="600">
</p>
</li>
<li class="li">
Click the options menu icon
<img class="image" id="topic_dzk_cmr_lkc__image_ldm_ghr_lkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_options_menu.png">
next to your committed allowance and select
<strong class="ph b">Manage
allowance</strong> from
the menu.
<p class="p">
<img class="image img-screenshot" id="topic_dzk_cmr_lkc__image_jbr_r3r_lkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_billing_resolution_allowance_options_menu.png" width="600">
</p>
<p class="p">
If you don't
see a Manage allowance option, then you don't have permission
to make changes.
</p>
</li>
<li class="li">
Enter the amount you want to increase.
<p class="p">
<img class="image img-screenshot" id="topic_dzk_cmr_lkc__image_z1s_l3r_lkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_billing_resolution_allowance_add_filled.png" width="600">
</p>
<p class="p">
To view usage
details, click the expander (<img class="image" id="topic_dzk_cmr_lkc__image_d14_flr_lkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/expander_down_icon.png">)
next to the usage summary.
</p>
</li>
<li class="li">
Click <strong class="ph b">Continue</strong>.
<p class="p">A payment summary appears.</p>
<p class="p">
<img class="image img-screenshot" id="topic_dzk_cmr_lkc__image_vnh_dkr_lkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_billing_resolution_allowance_summary_full.png" width="600">
</p>
</li>
<li class="li">
Review the summary, then click
<strong class="ph b">Update subscription</strong>.
<p class="p">
Your resolution allowance
is updated to show the new limit.
</p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_h11_ljq_lkc">
<h2 class="title topictitle2" id="ariaid-title3">Increasing your resolution allowance from the dashboard</h2>
<div class="body">
<p class="p">
In addition to the Subscription page, you can also increase your
resolution allowance from
the
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10479587390106#topic_ej3_jb3_q2c" target="_blank">Resolution allowance dashboard.</a>
</p>
<div class="p">
<strong class="ph b">To increase your resolution allowance from the dashboard</strong>
<ol class="ol" id="topic_h11_ljq_lkc__ol_mt5_d4r_lkc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_h11_ljq_lkc__image_wtt_ny4_w3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Resolution allowance</strong>.</span>
<p class="p">The resolutions allowance dashboard appears.</p>
<p class="p">
<img class="image img-screenshot" id="topic_h11_ljq_lkc__image_pqt_v5r_x3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_billing_resolution_allowance_dashboard_small.png" width="600">
</p>
</li>
<li class="li">
In the resolution summary, click
<strong class="ph b">Increase allowance</strong> and follow
the onscreen
instructions.
</li>
</ol>
</div>
</div>
</div>
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