Documentation resources for understanding automated resolution usage

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<p id="docs-hc-snippet" style="display: none;">Automated resolutions are the unit of measurement used for calculating and billing your account for AI agent usage. Use the articles shown below to learn more about working with automated resolutions and automated resolution tiers.</p>
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<p class="p" dir="ltr">Automated resolutions are the unit of measurement used for calculating
and billing your account for AI agent usage. Use the articles shown below to
learn more about working with automated resolutions and automated resolution
tiers.</p>
<p class="p" dir="ltr">The articles you reference depend on the type of account you have. Some
accounts have the pricing model for traditional automated resolutions and
some accounts have an evolved pricing model for automated resolutions. See
<a class="xref" href="#topic_lvh_mft_jsb">How can I tell which account I have?</a></p>
<p class="p">This article contains the following sections:</p>
<ul class="ul" id="topic-1__ul_f1f_wxq_slb">
<li class="li"><a class="xref" href="#topic_ej3_jb3_q2c">For accounts with the automated resolutions dashboard</a></li>
<li class="li"><a class="xref" href="#topic_j15_wxq_slb">For accounts with the resolution usage and resolution allowance dashboards</a></li>
<li class="li"><a class="xref" href="#topic_msk_g4r_slb">For accounts that are upgrading</a></li>
<li class="li"><a class="xref" href="#topic_lvh_mft_jsb">How can I tell which account I have?</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ej3_jb3_q2c">
<h2 class="title topictitle2" id="ariaid-title2">For accounts with the automated resolutions dashboard</h2>
<div class="body">
<p class="p" dir="ltr">If you have the automated resolutions dashboard in Admin
Center, refer to these articles to learn more:</p>
<div class="p">
<ul class="ul" id="topic_ej3_jb3_q2c__ul_kpr_lgr_2jc">
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9570369117338" target="_blank">About automated
resolution tiers</a>
</li>
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6958358659226" target="_blank">Managing your
automated resolutions</a></li>
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8922391373978" target="_blank">Monitoring
automated resolution usage</a></li>
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9510024609178" target="_blank">Analyzing advanced
AI agent performance with the reporting
dashboard</a></li>
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5352026794010" target="_blank">About automated
resolutions for AI agents</a></li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_j15_wxq_slb">
<h2 class="title topictitle2" id="ariaid-title3">For accounts with the resolution usage and resolution allowance dashboards</h2>
<div class="body">
<p class="p">If you have the resolution usage and resolution allowance dashboard,
refer to these articles to learn more:</p>
<div class="p">
<ul class="ul" id="topic_j15_wxq_slb__ul_znj_rgr_2jc">
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9570369117338" target="_blank">About automated
resolution tiers</a>
</li>
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10479485915290-Managing-resolution-usage" target="_blank">Managing resolution
usage</a></li>
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10479587390106-Managing-resolution-allowances" target="_blank">Managing resolution
allowances</a>
</li>
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10479528943130" target="_blank">Upgrading from
automated resolutions to resolution
tiers</a></li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_msk_g4r_slb">
<h2 class="title topictitle2" id="ariaid-title4">For accounts that are upgrading</h2>
<div class="body">
<p class="p">If your account is upgrading to the new evolved pricing model, Zendesk
will give you 30 days notice before your account is upgraded.
Typically this will occur when you renew your subscription. If you
are upgrading, refer to these articles to learn more: </p>
<div class="p">
<ul class="ul" id="topic_msk_g4r_slb__ul_otv_ygr_2jc">
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10479528943130" target="_blank">Upgrading from
automated resolutions to resolution
tiers</a></li>
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9570369117338" target="_blank">About automated
resolution tiers</a>
</li>
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10479485915290-Managing-resolution-usage" target="_blank">Managing resolution
usage</a></li>
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10479587390106-Managing-resolution-allowances" target="_blank">Managing resolution
allowances</a>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_lvh_mft_jsb">
<h2 class="title topictitle2" id="ariaid-title5">How can I tell which account I have? </h2>
<div class="body">
<ul class="ul" id="topic_lvh_mft_jsb__ul_kb3_lhr_2jc">
<li class="li">Customers that have accounts with the traditional pricing model
for automated resolutions will see the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8922391373978" target="_blank">automated
resolutions</a> dashboard in Admin Center.<ul class="ul" id="topic_lvh_mft_jsb__ul_p3b_qhr_2jc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_lvh_mft_jsb__d8e232" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Usage &gt; Automated resolutions</strong>.</span><p class="p"><img class="image img-screenshot" id="topic_lvh_mft_jsb__image_eym_nds_x3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ar_dashboard-viewonly.png" width="400"></p>
</li>
</ul>
</li>
<li class="li">Customers that have an evolved pricing model for automated
resolutions will see the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10479485915290-Managing-resolution-usage" target="_blank">resolution
usage</a> and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10479587390106-Managing-resolution-allowances" target="_blank">resolution
allowance</a> dashboards in Admin Center. <p class="p">All
admins will see the resolution usage dashboard. Only
billing admins and the account owner will see the
resolution allowance dashboard.</p>
<ul class="ul" id="topic_lvh_mft_jsb__ul_sfr_r3r_2jc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_lvh_mft_jsb__d8e247" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Usage &gt; Resolutions</strong>.</span><p class="p"><img class="image img-screenshot" id="topic_lvh_mft_jsb__image_jw2_mrr_2jc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/eobp_ar_usage_overview2.png" width="400"></p>
<p class="p"><img class="image img-screenshot" id="topic_lvh_mft_jsb__image_kw2_mrr_2jc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/eobp_ar_usage_details_drop1_verified.png" width="400"></p>
</li>
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_lvh_mft_jsb__d8e111" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Resolution allowance</strong>.</span><p class="p"><img class="image img-screenshot" id="topic_lvh_mft_jsb__image_wm1_qpr_2jc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/eobp_ar_allowance_overview_drop1.png" width="400"></p>
<p class="p"><img class="image img-screenshot" id="topic_lvh_mft_jsb__image_xm1_qpr_2jc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/eobp_ar_usage_details_currency_drop1_verified.png" width="400"></p>
</li>
</ul>
</li>
<li class="li">Customers who are upgrading to the new evolved pricing model
will receive a 30 day notice from Zendesk before your
account is upgraded. Contact <a class="xref" href="https://www.zendesk.com/contact/?_gl=1*gxp7ot*_ga*MTgxODUyOTUyNy4xNzc1NTc4NzIy*_ga_0G6FC9CS2V*czE3NzgxMDQ0NjQkbzExOCRnMSR0MTc3ODEwOTAwNyRqNjAkbDAkaDA." target="_blank">Zendesk Sales</a>
for details.</li>
</ul>
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