Managing answers in an AI agent for messaging (Legacy)

After youcreate an answer, you might want to clone it to use elsewhere in the AI agent or in another AI agent. If you no longer need an answer, you can delete or deactivate it.


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This article describes functionality that moved into legacy
status on February 2, 2025. On December 10, 2026, this functionality will no longer
be available. For more information, see this announcement.


After you create an answer, you might want to clone it to use
elsewhere in the AI agent or in another AI agent. If you no longer need an answer,
you can delete or deactivate it.
This article includes the following topics:


Cloning an answer within an AI agent
Cloning an answer to another AI agent
Deleting and deactivating answers


Related article:
Editing answers for an AI agent
for messaging (Legacy)




Cloning an answer within an AI agent

You can clone answers in an AI agent. Cloning an answer creates a copy that you can modify and
use within the same AI agent. You can also clone an answer to use in another AI
agent.
To clone an answer


In Admin Center, click
AI in the sidebar, then select AI agents > AI agents.
Click the name of the AI agent you want to edit.
Click the Row actions icon ( ) for the answer you
want to clone, then select Clone. The answer is copied
and added to the answer list and given the same answer
name appended with (copy).

Update the name and steps in the answer as needed.


Remember to publish the AI agent to make the
updated answer available.



Cloning an answer to another AI agent

If you want to reuse an answer in another AI agent, you can clone it directly to that AI
agent.
To clone an answer to another AI agent


In Admin Center, click
AI in the sidebar, then select AI agents > AI agents.
Click the name of the AI agent you want to edit.
Click the Row actions icon ( ) for the answer you
want to clone, then select Clone to. A list of your
available AI agent appears.

Select the AI agent you want to copy the answer into. The answer is copied and added to that
AI agent's answer list. If that AI agent has an answer
with the same name, the copied answer's name is appended
with (copy).



Remember to publish the AI agent to make the
updated answer available.



Deleting and deactivating answers

If an answer is no longer relevant or necessary, you have two options for
removing it from your AI agent:


Deleting permanently removes the answer from the Answers
list.


Deactivating removes the answer from the AI agent but
retains it for future use.


To delete or deactivate an answer

In Admin Center, click
AI in the sidebar, then select AI agents > AI agents.
Click the name of the AI agent you want to edit.
Click the Row actions icon ( ) for the answer you want to
clone, then select Clone to.
Click the Row actions icon ( ) for the answer you want to
remove, then select Delete or Make inactive.

Delete removes the answer from the answer list.

Make inactive changes the answer’s status to
Inactive. You can reactivate the answer by selecting
Make active.


Confirm your selection.

Remember to publish the AI agent to make the
updated answer available.


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