Creating manual custom rating categories

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<p id="docs-hc-snippet" style="display: none;">In addition to thestandard Zendesk Quality Assurance system categories,exact text-match custom rating categories, andAI prompt based categories, you can also create manual custom rating categories tailored to your organization's needs.</p>
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<p id="docs-ai-summary-content">You can create manual custom rating categories for QA scorecards to fit your team’s review process. These categories are scored by human reviewers, and admins or workspace managers can add them with a category name and optional reviewer description. After creating a category, you need to add it to your scorecards before you can use it.</p>
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<span class="fastpathtitle">Location: </span> Zendesk QA &gt; Settings &gt; Scorecards</div>
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<p class="p" dir="ltr">In addition to the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7043747123354#understanding_autoscoring_categories" target="_blank">standard Zendesk Quality Assurance system categories</a>,
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9302967236890" target="_blank">exact text-match custom rating categories</a>, and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9277382490138" target="_blank">AI prompt based categories </a>, you can also create manual custom
rating categories tailored to your organization's needs.</p>
<p class="p" dir="ltr">Manual categories are scored by human reviewers.</p>
<p class="p" dir="ltr">Admins and workspace managers can create new manual custom rating categories.</p>
<p class="p"><strong class="ph b"><strong class="ph b">To create a manual custom category</strong></strong></p>
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<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Quality assurance</a>, click your profile icon in the top-right
corner.</span></li>
<li class="li" dir="ltr"><span class="ph">Click <strong class="ph b">Settings</strong>.</span></li>
<li class="li" dir="ltr"><span class="ph">In the sidebar under <strong class="ph b">Account</strong>, click
<strong class="ph b">Scorecards</strong>.</span></li>
<li class="li">Click <strong class="ph b">Create</strong> at the top and select <strong class="ph b">Manual category</strong>.<p class="p"><img class="image" id="topic-1__image_gjr_pl5_g3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zqa_category_creating_manual.png" width="800"></p>
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<li class="li">Enter a <strong class="ph b">Category name</strong> and <strong class="ph b">Description for reviewers (optional)</strong>. <p class="p">This is
displayed when hovering over a category name while rating a conversation.</p>
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<li class="li">Click <strong class="ph b">Create category</strong>.</li>
<li class="li">After creating it, you must <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7043760215194" target="_blank">add the category to your scorecards</a> to start using it.</li>
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