Viewing quiz results and managing quizzes in Zendesk QA

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<p id="docs-hc-snippet" style="display: none;">Admins, leads, and workspace managers cancreate quizzesin Zendesk QA. You can view details about each team member’s performance, monitor results on a leaderboard, and export quiz data for tracking or analysis. When you no longer need a quiz to be active, you can archive it.</p>
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<p id="docs-ai-summary-content">You can view quiz results to track responses, average scores, question breakdowns, leaderboard rankings, and individual answers. You can export quiz data as CSV for analysis, and you can archive quizzes to stop new responses while keeping results available. Admins, leads, workspace managers, and agents each have access based on role and workspace, making quiz management and performance tracking easier.</p>
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<p class="p">Admins, leads, and workspace managers can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7043661759130" target="_blank">create quizzes</a> in Zendesk QA. You can view details about each team
member’s performance, monitor results on a leaderboard, and export quiz data for tracking or
analysis. When you no longer need a quiz to be active, you can archive it.</p>
<p class="p">Agents can access quizzes in their workspaces. They can see their own results, but not the
answers given by other agents.</p>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="topic-1__ul_oqh_hrv_qdc">
<li class="li"><a class="xref" href="#topic_xw2_zwb_jgc">Viewing results for a quiz</a></li>
<li class="li"><a class="xref" href="#topic_ubp_h5c_jgc">Exporting a quiz</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_exf_35c_jgc">Removing a quiz</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_xw2_zwb_jgc">
<h2 class="title topictitle2" id="ariaid-title2">Viewing results for a quiz</h2>
<div class="body">
<p class="p">Admins can view the results of any quiz after the first participant responds. Workspace
managers and leads can also view results, but only for quizzes in their workspaces.</p>
<p class="p">Agents can access quizzes in the workspace where the quiz was created. They can see their
own results, but not the answers given by other agents.</p>
<p class="p"><strong class="ph b" id="topic_xw2_zwb_jgc__docs-internal-guid-f9c91a9f-7fff-1bba-8579-5f7abc8c3775">To view quiz
results</strong></p>
<div class="p">
<ol class="ol" id="topic_xw2_zwb_jgc__ol_g5z_l5c_jgc">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Quality assurance</a>, click <img class="image" id="topic_xw2_zwb_jgc__d8e67" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/qa_coaching_icon.png" width="22">
<strong class="ph b">Coaching</strong> in the sidebar.</span></li>
<li class="li" dir="ltr"><span class="ph">Click <strong class="ph b">Quizzes</strong>.</span></li>
<li class="li" dir="ltr">Click the quiz to see its results.</li>
<li class="li" dir="ltr">Use the flag (<img class="image" height="21" id="topic_xw2_zwb_jgc__image_h5z_l5c_jgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zqa_quiz_workspace_flag_icon.png" width="20">) menu to filter responses by
workspace, as needed.</li>
<li class="li" dir="ltr">On the quiz results page, you can view the following:<div class="p">
<ul class="ul" id="topic_xw2_zwb_jgc__ul_gft_t5c_jgc">
<li class="li">
<strong class="ph b">Responses</strong>: Number of times the quiz has been completed.</li>
<li class="li">
<strong class="ph b">Average score</strong>: Average percentage score for all completed quizzes. </li>
<li class="li">
<strong class="ph b">Overview</strong>: Quiz content with a response count for each question option. </li>
<li class="li">
<strong class="ph b">Leaderboard</strong>: Score rankings for team members who have completed the quiz. </li>
<li class="li">
<strong class="ph b">Individual</strong>: Specific responses for the selected team member. </li>
</ul>
</div>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_ubp_h5c_jgc">
<h2 class="title topictitle2" id="ariaid-title3">Exporting a quiz</h2>
<div class="body">
<p class="p">You can export quiz results as a CSV file to take a closer look. </p>
<div class="p">Information about a specific quiz can be exported in three files containing the following
data:<ul class="ul" id="topic_ubp_h5c_jgc__ul_bfw_5bd_jgc">
<li class="li" dir="ltr"> Overview of questions and answer options </li>
<li class="li" dir="ltr"> Results by individual </li>
<li class="li" dir="ltr"> Metadata about the quiz </li>
</ul>
</div>
<p class="p">If you want to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9612646982170" target="_blank">export all quizzes</a>, you can do so from the Quizzes
page.</p>
<p class="p"><strong class="ph b" id="topic_ubp_h5c_jgc__docs-internal-guid-c9f11f07-7fff-a72f-df42-d1cdcab920d1">To export information about
a specific quiz</strong></p>
<div class="p">
<ol class="ol" id="topic_ubp_h5c_jgc__ol_fsw_mcd_jgc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Quality assurance</a>, click <img class="image" id="topic_ubp_h5c_jgc__d8e67" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/qa_coaching_icon.png" width="22">
<strong class="ph b">Coaching</strong> in the sidebar.</span>.</li>
<li class="li">
<span class="ph">Click <strong class="ph b">Quizzes</strong>.</span>
</li>
<li class="li">Click the quiz you want to export information about.</li>
<li class="li">Click the options menu icon (<img class="image" height="9" id="topic_ubp_h5c_jgc__image_lvr_lcd_jgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zqa_options_menu_horizontal.png" width="18">) and select <strong class="ph b">Export</strong>.<p class="p"><img class="image" id="topic_ubp_h5c_jgc__image_ts4_nsc_jgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zqa_quiz_menu_export.png" width="125"></p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_exf_35c_jgc">
<h2 class="title topictitle2" id="ariaid-title4">Removing a quiz</h2>
<div class="body">
<p class="p">Admins and workspace managers can remove a quiz by archiving or deleting it. </p>
<p class="p">It’s a good idea to archive quizzes instead of deleting them. Team members can no longer
take an archived quiz, but you can see responses and republish the quiz if needed.</p>
<div class="p">
<strong class="ph b">To remove a quiz</strong><ol class="ol" id="topic_exf_35c_jgc__ol_fbx_cdd_jgc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Quality assurance</a>, click <img class="image" id="topic_exf_35c_jgc__d8e67" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/qa_coaching_icon.png" width="22">
<strong class="ph b">Coaching</strong> in the sidebar.</span></li>
<li class="li"><span class="ph">Click <strong class="ph b">Quizzes</strong>.</span></li>
<li class="li">Click the options menu icon (<img class="image" height="9" id="topic_exf_35c_jgc__image_l5c_cdd_jgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zqa_options_menu_horizontal.png" width="18">) next to the quiz you want to archive
and select <strong class="ph b">Archive</strong>.<p class="p">Alternatively, you can delete the quiz to permanently
remove it. If you archive the quiz, it will still be available in the archived section
of the Quizzes page.</p>
</li>
</ol>
</div>
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