Viewing a list of quizzes and the quizzes leaderboard in Zendesk QA

<body>
<p id="docs-hc-snippet" style="display: none;">Admins, leads, and workspace managers can view details about each team member’s performance and monitor results on a leaderboard.</p>
<div class="article-banners">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
</div>

<div class="article-banner" id="addon_zqa">
<table>
<tbody>
<tr>
<td>
<strong>Add-on</strong>
</td>
<td>Quality Assurance (QA) or Workforce Engagement Management (WEM)</td>
</tr>
</tbody>
</table>
</div>

</div>
<div id="docs-ai-summary">
<p id="docs-ai-summary-toggle">Verified AI summary <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">Access your quizzes and leaderboard on the Quizzes page to track team performance. Filter quizzes by status, view individual quiz results, and sort the leaderboard by score or participant. Export data to a CSV file for detailed analysis. Use the search and workspace options to focus on specific team members or workspaces.</p>
</div>

<div class="body">

<p class="p">Admins, leads, and workspace managers can view details about each team member’s performance
and monitor results on a leaderboard. </p>
<p class="p">You can view the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7043661759130" target="_blank">quizzes you've created</a> and a leaderboard for all your
quizzes on the Quizzes page. You can also export your quizzes and leaderboard to a CSV file to
take a closer look.</p>
<p class="p">Agents can access quizzes in their workspaces. They can see their own results, but not the
answers given by other agents. They can also see the leaderboard and scores for all
participants.</p>
<p class="p"><strong class="ph b">To view a list of quizzes and the leaderboard</strong></p>
<div class="p">
<ol class="ol" id="topic-1__ol_v54_fwj_vhc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Quality assurance</a>, click <img class="image" id="topic-1__d8e67" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/qa_coaching_icon.png" width="22">
<strong class="ph b">Coaching</strong> in the sidebar.</span></li>
<li class="li">
<span class="ph">Click <strong class="ph b">Quizzes</strong>.</span><p class="p"><img class="image" id="topic-1__image_p1s_kwj_vhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zqa_quizzes.png" width="850"></p>
</li>
</ol>
On the Quizzes page, you can take any of the following actions:<ul class="ul" id="topic-1__ul_dch_cny_yjc">
<li class="li">
<strong class="ph b">View a list of quizzes</strong> under Quizzes.<p class="p">Click the tabs above the quizzes list to
filter by active, draft, or archived quizzes. Click a quiz to view results for that
quiz. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9612021517978#topic_xw2_zwb_jgc" target="_blank">Viewing individual quiz results</a>.</p>
</li>
<li class="li">
<strong class="ph b">Review the leaderboard</strong> under Leaderboard.<p class="p">The leaderboard on the Quizzes page
is for all quizzes. It displays each team member who has completed a quiz, their ranking
by average score, and how many quizzes they have taken. Each individual quiz also has
its own leaderboard. </p>
<p class="p">Click a column label to sort the leaderboard. Use the
participant search box to search for a team member. Use the workspace menu to see
leaderboard results for selected workspaces only. </p>
</li>
<li class="li">
<strong class="ph b">Export a list of all quizzes or the leaderboard</strong> to take a closer look in a CSV
format. Click either the download icon (<img class="image" height="22" id="topic-1__image_ech_cny_yjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zqa_quiz_download_icon.png" width="22">) at the top of the Quizzes page or in
the Leaderboard section. To export a specific quiz, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9612021517978#topic_ubp_h5c_jgc" target="_blank">Exporting a quiz</a>.</li>
</ul>
</div>
</div>
<script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/9612646982170",
"url": "https://support.zendesk.com/hc/en-us/articles/9612646982170",
"headline": "Viewing a list of quizzes and the quizzes leaderboard in Zendesk QA",
"description": "You can view quiz lists and leaderboards, filter quizzes by status, review participant results and rankings, and export quiz or leaderboard data to CSV.",
"articleSection": "Using Zendesk QA for coaching",
"datePublished": "2025-08-18T21:50:05+00:00",
"dateModified": "2026-07-21T08:00:04.709566+00:00",
"inLanguage": "en",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/9612646982170"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com",
"softwareAddOn": {
"@type": "SoftwareApplication",
"name": "Quality Assurance",
"@id": "https://support.zendesk.com/hc/en-us/sections/6999625340058"
}
}
}</script><script id="ai-summary-script">
//<![CDATA[
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//]]>
</script>
</body>