Deactivating autoreplies for article recommendations (Legacy)

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<p id="docs-hc-snippet" style="display: none;">To deactivate autoreplies in emails</p>
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<div class="note attention" id="topic_yrw_5rn_dhb__note_hsm_xrl_f2c">
<span class="attentiontitle"></span> <span class="ph">This article describes functionality that moved into
legacy status on July 31, 2025. On December 10, 2026, this functionality will no
longer be available. For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/10487730059034" target="_blank">this announcement</a>.</span>
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You can deactivate autoreplies with articles for email notifications, web
forms, or both.</div>
<p class="p"><strong class="ph b">To deactivate autoreplies in emails</strong></p>
<ol class="ol" id="topic_yrw_5rn_dhb__ol_uyw_xrn_dhb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_yrw_5rn_dhb__d9e1767" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</span></li>
<li class="li">On the Triggers page, locate the autoreply trigger you want to deactivate.</li>
<li class="li">Hover your mouse over the trigger to display the options menu icon (
<img class="image" id="topic_yrw_5rn_dhb__image_b3m_jh4_kkb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/support_trigger_options.png" width="16">) and select
<strong class="ph b">Deactivate</strong>.
<p class="p">The
trigger’s status is changed to Inactive.</p>
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<li class="li">Repeat for each trigger you've created for email autoreplies. <p class="p">You can view a list of
autoreply triggers on the Manage autoreplies page. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821295898" target="_blank">Viewing and managing your autoreply
settings.</a></p>
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<p class="p"><strong class="ph b">To deactivate autoreplies in web forms</strong></p>
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<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_yrw_5rn_dhb__d9e1351" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">AI agents &gt; AI agents</strong>.</span></li>
<li class="li">Click <strong class="ph b">Manage AI agents for email and web form</strong>.</li>
<li class="li">Click the <strong class="ph b">Web form</strong> tab.</li>
<li class="li">Toggle off <strong class="ph b">Web form channel enabled</strong> to deactivate it. <p class="p"><img class="image" id="topic_yrw_5rn_dhb__image_if1_lnc_zcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/autoreplies-web_form-disabled.png" width="600"></p>
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