Viewing and managing your autoreply settings (Legacy)

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<div class="p" id="topic_ysr_pwd_chb__note_owy_qnb_hbc">
<div class="note attention" id="topic_ysr_pwd_chb__note_mrz_brl_f2c">
<span class="attentiontitle"></span> <span class="ph">This article describes functionality that moved into
legacy status on July 31, 2025. On December 10, 2026, this functionality will no
longer be available. For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/10487730059034" target="_blank">this announcement</a>.</span>
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You can view and manage your autoreply-related email triggers and web form
settings.</div>
<p class="p">This article discusses the following topics:</p>
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<ul class="ul" id="topic_ysr_pwd_chb__ul_xsr_p1k_kxb">
<li class="li"><a class="xref" href="#topic_vzr_dxd_chb">Viewing the Autoreplies admin page</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_vzr_dxd_chb">
<h2 class="title topictitle2" id="ariaid-title2">Viewing the Autoreplies admin page</h2>
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<p class="p">You can view autoreply-related email triggers and web form settings on the
Autoreplies admin page.</p>
<p class="p"><strong class="ph b">To open the Autoreplies admin page</strong></p>
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<ol class="ol" id="topic_vzr_dxd_chb__ol_psk_ntj_kxb">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_vzr_dxd_chb__d9e1351" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">AI agents &gt; AI agents</strong>.</span><div class="p">
<div class="note">
<span class="notetitle">Note:</span> In some older accounts, autoreplies are known as article
recommendations. In those accounts, click <img class="image" id="topic_vzr_dxd_chb__image_qpj_m3c_ksb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png">
<strong class="ph b">Channels</strong> in the sidebar, then select <strong class="ph b">Bots and automations
&gt; Article recommendations</strong>.</div>
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</li>
<li class="li">Click <strong class="ph b">Manage autoreplies</strong>.</li>
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<p class="p">The Autoreplies admin page includes the following tabs:</p>
<ul class="ul" id="topic_vzr_dxd_chb__ul_a2j_qtj_kxb">
<li class="li">
<a class="xref" href="#topic_qvz_qtj_kxb">The Email tab</a>, which displays the triggers
associated with autoreplies and autoreplies with artilces.</li>
<li class="li">
<a class="xref" href="#topic_xw2_rtj_kxb">The Web form tab</a>,
which displays options for activating and deactivating web forms and the web
form channel.</li>
</ul>
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<div aria-labelledby="ariaid-title3" class="topic nested2" id="topic_qvz_qtj_kxb">
<h3 class="title topictitle3" id="ariaid-title3">The Email tab</h3>
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<p class="p">The Email tab lists the triggers associated with autoreplies. These are
active triggers that include the following actions:</p>
<ul class="ul" id="topic_qvz_qtj_kxb__ul_wsm_rxj_kxb">
<li class="li"><strong class="ph b">Autoreply with articles</strong></li>
<li class="li"><strong class="ph b">Autoreply</strong></li>
</ul>
<p class="p"><img class="image" id="topic_qvz_qtj_kxb__image_stm_byj_kxb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/autoreplies_email_tab.png" width="600"></p>
<p class="p">On this tab, you can:</p>
<ul class="ul" id="topic_qvz_qtj_kxb__ul_xsm_rxj_kxb">
<li class="li">
<strong class="ph b">Create a trigger</strong>
by clicking the Create trigger button.</li>
<li class="li">
<strong class="ph b">Open an existing trigger</strong> by clicking the trigger in the
Trigger name list.</li>
</ul>
<p class="p">For more information on working with email autoreplies, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833721498" target="_blank">Using autoreplies to recommend articles in
email notifications</a>.</p>
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</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_xw2_rtj_kxb">
<h3 class="title topictitle3" id="ariaid-title4">The Web form tab</h3>
<div class="body">
<p class="p">The Web form tab displays options for including autoreplies with
articles in your ticket forms.</p>
<p class="p"><img class="image" id="topic_xw2_rtj_kxb__image_fdm_wyj_kxb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/autoreplies_webform_tab.png" width="600"></p>
<p class="p">It contains two sections:</p>
<ul class="ul" id="topic_xw2_rtj_kxb__ul_zg5_yyj_kxb">
<li class="li">
<strong class="ph b">Web form</strong>, where you can activate or deactivate
autoreplies with articles for the web form.</li>
<li class="li">
<strong class="ph b">Active web forms</strong> where you can view any ticket forms incorporating autoreplies with
articles, and activate or deactivate autoreplies with articles on these
forms.</li>
</ul>
<p class="p">For information on these options, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408820951450" target="_blank">Using autoreplies to recommend articles in web
forms</a>.</p>
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