Viewing, editing and deleting dynamic content items to manage language support

<div class="article-banners">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
</div>
<div class="article-banner" id="suite_gpee">
<table>
<tbody>
<tr>
<td>
<strong>All Suites</strong>
</td>
<td>Growth, Professional, Enterprise, or Enterprise Plus</td>
</tr>
</tbody>
</table>
</div>
<div class="article-banner" id="support_pe">
<table>
<tbody>
<tr>
<td>
<strong>Support</strong>
</td>
<td>Professional or Enterprise</td>
</tr>
</tbody>
</table>
</div>
</div>
<div id="docs-ai-summary">
<p id="docs-ai-summary-toggle">Verified AI summary <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">Manage language support by viewing, editing, and deleting dynamic content items. Check where your content is used, update language variants, and remove unused items. Ensure no active references before deleting content to maintain consistency. You can also delete non-default language variants individually. This helps streamline your multilingual support and keeps your content up-to-date.</p>
</div>
<div class="body">
<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Workspaces &gt; Agent tools &gt; Dynamic
content</span>
</div>
<p class="p">If you have <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882999066" target="_blank">created dynamic content</a> to
support multiple languages, you can view the dynamic content item to see
where it's being used or to edit the dynamic content or its variants. You
can also delete dynamic content if it is not being referenced in business
rules. You can delete non-default language variants from a dynamic content
item as needed.</p>
<p class="p">This article covers how to view and manage individual dynamic content items. If
you want to view a list of all your dynamic content, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9208752810650" target="_blank">Accessing and viewing dynamic
content</a>.</p>
<div class="p">This article covers the following topics:<ul class="ul" id="topic-1__ul_wpq_pxc_3r">
<li class="li"><a class="xref" href="#topic_gj1_xlx_n3c">Viewing dynamic
content and where it's used</a></li>
<li class="li"><a class="xref" href="#topic_dmx_31x_n3c">Editing dynamic content and language variants</a></li>
<li class="li"><a class="xref" href="#topic_izg_rnv_le">Deleting dynamic
content and variants</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_gj1_xlx_n3c">
<h2 class="title topictitle2" id="ariaid-title2">Viewing a dynamic content item and where it's used</h2>
<div class="body">
<p class="p"> How your dynamic content is being used is shown in the References
section of each dynamic content item.</p>
<p class="p"><img class="image img-screenshot" height="NaN" id="topic_gj1_xlx_n3c__image_rnw_2mk_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/dc_references.png" width="NaN"></p>
<p class="p">References are tracked for automations, macros, and triggers only. If you
used a dynamic content placeholder in a system generated message or
elsewhere, you need to track its use manually. </p>
<div class="p">
<strong class="ph b">To view where dynamic content is used</strong><ol class="ol" id="topic_gj1_xlx_n3c__ol_tnq_w3d_43c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_gj1_xlx_n3c__d8e1158" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Dynamic content</strong>.</span></li>
<li class="li">Locate the item you want to view, then click the title
to open it.</li>
<li class="li">In the dynamic content item, view the <strong class="ph b">References</strong>
section to see where the dynamic content is being
used.<p class="p">References are tracked for automations,
macros, and triggers only.</p>
<p class="p"><img class="image img-screenshot" height="NaN" id="topic_gj1_xlx_n3c__image_ahh_vjd_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/dc_variants_list.png" width="NaN"></p>
</li>
<li class="li">Optionally, click the link to a reference if you want to
edit the business rule and remove the dynamic
content placeholder.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_dmx_31x_n3c">
<h2 class="title topictitle2" id="ariaid-title3">Editing dynamic content and language variants</h2>
<div class="body">
<p class="p">You can edit a dynamic content item and its language variants as
needed.</p>
<div class="p">
<strong class="ph b">To edit dynamic content or a language variant</strong><ol class="ol" id="topic_dmx_31x_n3c__ol_tgh_tov_le">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_dmx_31x_n3c__d8e1158" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Dynamic content</strong>.</span></li>
<li class="li">Locate the item you want to edit, then click the title
to open it.<p class="p"><img class="image" id="topic_dmx_31x_n3c__image_b4d_ppz_fbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/support_dc_placeholder_column.png" width="500"></p>
</li>
<li class="li">Click <strong class="ph b">Edit</strong> in the upper-right corner of the
dynamic content to edit it, or click <strong class="ph b">Edit</strong>
beside one of the language variants to edit that
variant.<p class="p"><img class="image img-screenshot" height="NaN" id="topic_dmx_31x_n3c__image_ays_wzk_me" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/dc_variants_list.png" width="NaN"></p>
<p class="p">Editing the
title of dynamic content does not change the
placeholder name. It remains the same regardless
of any changes you make to the title. </p>
If the
default variant is updated and the other variants
are not, the other variants are considered to be out
of date with the default variant. In other words, it
is assumed that if the default variant's text was
updated then the other variants text should also be
updated. </li>
<li class="li">Make your changes, then click <strong class="ph b">Update</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_izg_rnv_le">
<h2 class="title topictitle2" id="ariaid-title4">Deleting dynamic content and language variants</h2>
<div class="body">
<p class="p">You can delete dynamic content or individual language variants as needed. </p>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_zwx_ojv_le">
<h3 class="title topictitle3" id="ariaid-title5">Deleting dynamic content</h3>
<div class="body">
<p class="p">You can delete dynamic content only if it is not being referenced
by your automations, macros, or triggers. You can <a class="xref" href="#topic_gj1_xlx_n3c">view where
dynamic content is used</a> in the References
section of each dynamic content item. References are tracked
for automations, macros, and triggers only.</p>
<p class="p">If you used a dynamic content placeholder somewhere other than a
business rule, you need to track its use manually. If you do
delete a dynamic content item without first removing the
placeholder, the content continues to be displayed to
users.</p>
<div class="p">
<strong class="ph b">To delete a dynamic content item</strong><ol class="ol" id="topic_zwx_ojv_le__ol_zwu_agk_me">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_zwx_ojv_le__d8e1158" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Dynamic content</strong>.</span></li>
<li class="li">Locate the item you want to delete, then click
<strong class="ph b">Delete</strong>. <p class="p"><img class="image" id="topic_zwx_ojv_le__image_i3f_rjd_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/support_dc_placeholder_column.png" width="500"></p>
</li>
<li class="li">Click <strong class="ph b">OK</strong> to confirm that you want to
delete the item.<p class="p">If there are no references to
the dynamic content, the item is deleted. If there
are references, the item is not deleted. You can
then remove the references and delete the
item.</p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested2" id="topic_dot_uhk_me">
<h3 class="title topictitle3" id="ariaid-title6">Deleting variants</h3>
<div class="body">
<p class="p">You can delete any of the non-default variants in a dynamic
content item. References to the dynamic content placeholder
do not affect the variants. If you want to delete the
default variant, you need to first make another variant the
default or delete the entire dynamic content item.</p>
<div class="p">
<strong class="ph b">To delete a dynamic content variant</strong><ol class="ol" id="topic_dot_uhk_me__ol_ltg_jik_me">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_dot_uhk_me__d8e1158" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Dynamic content</strong>.</span>
</li>
<li class="li">Locate the item that contains the variant you
want to delete, then click the title to open
it.</li>
<li class="li">Locate the variant, then click <strong class="ph b">Delete</strong>.
<p class="p"><img class="image img-screenshot" height="NaN" id="topic_dot_uhk_me__image_xbz_kpk_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/dc_variants_list.png" width="NaN"></p>
</li>
<li class="li">Click <strong class="ph b">OK</strong> to confirm that you want to
delete the variant.</li>
</ol>
</div>
</div>
</div>
</div>
<script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/10404247201946",
"url": "https://support.zendesk.com/hc/en-us/articles/10404247201946-Viewing-editing-and-deleting-dynamic-content-items-to-manage-language-support",
"headline": "Viewing, editing and deleting dynamic content items to manage language support",
"description": "You can manage language support by viewing, editing, and deleting dynamic content items and their language variants while ensuring no active references exist before deletion to maintain content consistency.",
"articleSection": "Multiple language support",
"datePublished": "2026-03-09T21:16:46+00:00",
"dateModified": "2026-03-17T22:22:28+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/10404247201946"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com",
"softwareAddOn": {
"@type": "SoftwareApplication",
"name": "Copilot",
"@id": "https://support.zendesk.com/hc/en-us/sections/4405303717658"
}
}
}</script><script id="fast-path-script">
//<![CDATA[
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//]]>
</script><script id="ai-summary-script">
//<![CDATA[
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//]]>
</script>