Adding multiple languages to Zendesk

Turn on multiple languages in your account to create a multilingual workflow.
Once added, you can manage translations for email notifications and adjust
business rules to cater to users' language preferences. If necessary,
you can remove languages.




If you plan to support multiple languages, you must turn on the languages
in your account. You
can turn off supported languages at any time.


After setting your supported languages, you then create and manage translations
of all content sent in email notifications. See
Providing multiple language support with dynamic
content.


If you have a help center, you might also want to turn on the languages
you want
to support in your help center. See
Configuring your help center to support multiple
languages.

This article contains the following sections:



Adding the
languages you want to support


Removing supported
languages





Adding the languages you want to support


To support multiple languages, you must first select the languages
from
the list of available languages in Zendesk.


To add supported languages




In Admin Center, click
Account in the sidebar, then select Appearance > Localization.


Under Additional languages,
click in the
Add
active languages
box.


Select a language from the list.

To search, start
typing the language you're looking for.


Continue to add multiple languages as needed.

When you are finished adding languages, click
Add.


Click Save.




Now you need to create and manage translations of all content sent
in
email notifications, and modify your business rules to automatically
send that content based on the user's language using dynamic
content. See
Providing multiple language support with
dynamic content.


Your language settings can be used throughout Zendesk to create a
multilingual workflow. For example, you can create automations or
triggers that route tickets through your workflow based on the
language setting of the requester. See
Using a requester's language in your business rules.




Removing supported languages


You can remove languages from Zendesk if you are no longer supporting
them.


To remove supported languages




In Admin Center, click
Account in the sidebar, then select Appearance > Localization.


Under Additional languages,
click Remove
( )
next to the language
name.

Repeat to remove additional languages as needed.

Click Save.