Adding multiple languages to Zendesk

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Turn on multiple languages in your account to create a multilingual workflow.
Once added, you can manage translations for email notifications and adjust
business rules to cater to users' language preferences. If necessary,
you can remove languages.
</p>
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<div class="body">
<p class="p">
If you plan to support multiple languages, you must turn on the languages
in your account. You
can turn off supported languages at any time.
</p>
<p class="p">
After setting your supported languages, you then create and manage translations
of all content sent in email notifications. See
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882999066" target="_blank">Providing multiple language support with dynamic
content</a>.
</p>
<p class="p">
If you have a help center, you might also want to turn on the languages
you want
to support in your help center. See
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827609882" target="_blank">Configuring your help center to support multiple
languages</a>.
</p>
<p class="p">This article contains the following sections:</p>
<div class="p">
<ul class="ul" id="topic-1__ul_2gf_zbj_1y">
<li class="li">
<a class="xref" href="#topic_aom_yxz_ye">Adding the
languages you want to support</a>
</li>
<li class="li">
<a class="xref" href="#topic_tmu_gno_ze">Removing supported
languages</a>
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_aom_yxz_ye">
<h2 class="title topictitle2" id="ariaid-title2">Adding the languages you want to support</h2>
<div class="body">
<p class="p">
To support multiple languages, you must first select the languages
from
the list of available languages in Zendesk.
</p>
<p class="p">
<strong class="ph b">To add supported languages</strong>
</p>
<div class="p">
<ol class="ol" id="topic_aom_yxz_ye__ol_vr4_nqb_n3c">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_aom_yxz_ye__d7e444" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Appearance &gt; Localization</strong>.</span>
</li>
<li class="li">
Under <strong class="ph b">Additional languages</strong>,
click in the
<strong class="ph b">Add
active languages</strong>
box.
</li>
<li class="li">
Select a language from the list.
<p class="p">
To search, start
typing the language you're looking for.
</p>
</li>
<li class="li">Continue to add multiple languages as needed.</li>
<li class="li">
When you are finished adding languages, click
<strong class="ph b">Add</strong>.
</li>
<li class="li">
Click <strong class="ph b">Save</strong>.
</li>
</ol>
</div>
<p class="p">
Now you need to create and manage translations of all content sent
in
email notifications, and modify your business rules to automatically
send that content based on the user's language using dynamic
content. See
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882999066" target="_blank">Providing multiple language support with
dynamic content</a>.
</p>
<p class="p">
Your language settings can be used throughout Zendesk to create a
multilingual workflow. For example, you can create automations or
triggers that route tickets through your workflow based on the
language setting of the requester. See
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10395046998170">Using a requester's language in your business rules</a>.
</p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_tmu_gno_ze">
<h2 class="title topictitle2" id="ariaid-title3">Removing supported languages</h2>
<div class="body">
<p class="p">
You can remove languages from Zendesk if you are no longer supporting
them.
</p>
<p class="p">
<strong class="ph b">To remove supported languages</strong>
</p>
<div class="p">
<ol class="ol" id="topic_tmu_gno_ze__ol_q1y_lsb_n3c">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_tmu_gno_ze__d7e444" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Appearance &gt; Localization</strong>.</span>
</li>
<li class="li">
Under <strong class="ph b">Additional languages</strong>,
click <strong class="ph b">Remove</strong>
(<img class="image img-screenshot" id="topic_tmu_gno_ze__image_mqv_psb_n3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_trash_can.png" width="15">)
next to the language
name.
</li>
<li class="li">Repeat to remove additional languages as needed. </li>
<li class="li">
Click <strong class="ph b">Save</strong>.
</li>
</ol>
</div>
</div>
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