Configuring Zendesk Support for your locale and language

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<p id="docs-hc-snippet" style="display: none;">The default configuration of Zendesk Support is in the English language. However, the agent and administrator user interface can be viewed in a number ofsupported languages. For example, you can change the language of the system messages that appear in email notifications to your end users.</p>
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<p class="p">The default configuration of Zendesk Support is in the English language. However, the agent and
administrator user interface can be viewed in a number of <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821324826" target="_blank">supported languages</a>. For example, you can change the language of the system messages
that appear in email notifications to your end users.</p>
<p class="p">You can switch Zendesk Support to a different default language by modifying your account
settings and updating the default business rules that contain text in English.</p>
<p class="p">If you want to support more than one language, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888770714-Configuring-your-Zendesk-to-support-multiple-languages-Plus-and-Enterprise-" target="_blank">Adding multiple languages to Zendesk Support</a>. Zendesk fully supports
UTF-8 (Unicode). All languages supported by Zendesk can be added to forms, comments, tags, and
so on.</p>
<p class="p">This article covers the following tasks:</p>
<div class="p">
<ul class="ul" id="topic-1__ul_trf_oyg_ze">
<li class="li"><a class="xref" href="#topic_rtc_42j_1y">Setting the default language for your
account</a></li>
<li class="li"><a class="xref" href="#topic_dil_hnc_xe">Setting time zone and format for Zendesk
Support</a></li>
<li class="li"><a class="xref" href="#topic_ijx_svh_xe">Translating system-generated new user email
notifications</a></li>
<li class="li"><a class="xref" href="#topic_mck_unc_xe">Adding translated text to the agent
signature</a></li>
<li class="li"><a class="xref" href="#topic_ukk_syh_xe">Adding translated text in default
automations, macros, and triggers</a></li>
</ul>
</div>
<p class="p">
</p>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_rtc_42j_1y">
<h2 class="title topictitle2" id="ariaid-title2">Setting the default language for your account</h2>
<div class="body">
<p class="p">The default language is the language that agents see in the agent interface by default, and
that end users see in the help center by default.</p>
<p class="p">This setting also affects the UI of AI agents, but note that the only languages supported
for that UI are English, Brazilian Portuguese, French, German, Japanese, and Spanish.</p>
<p class="p"><strong class="ph b">To set the default language for your account</strong></p>
<div class="p">
<ol class="ol" id="topic_rtc_42j_1y__ol_jbg_q2j_1y">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_rtc_42j_1y__image_p5f_wfc_ksb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Appearance &gt; Localization</strong>.</span></li>
<li class="li">Beside <strong class="ph b">Languages</strong>, select a default language from the drop-down.</li>
<li class="li">Click <strong class="ph b">Save tab</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_dil_hnc_xe">
<h2 class="title topictitle2" id="ariaid-title3">Setting time zone and format for Zendesk Support</h2>
<div class="body">
<p class="p">You can change your account's time zone and format so that timestamps, such as those on
tickets and articles, correspond to your locale. </p>
<p class="p"><strong class="ph b">To set your account's time and format</strong></p>
<div class="p">
<ol class="ol" id="topic_dil_hnc_xe__ol_lxi_dns_rf">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Admin Center</a>, click
the <strong class="ph b">Account</strong> icon (<img class="image" id="topic_dil_hnc_xe__image_jwf_vtq_wqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">) in the sidebar, then select <strong class="ph b">Appearance &gt;
Localization</strong>.</span></li>
<li class="li">Select the appropriate GMT time zone. <p class="p"><img class="image img-screenshot" height="NaN" id="topic_dil_hnc_xe__image_w4k_xtq_wqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/localize_time_zone.png" width="NaN"></p>
</li>
<li class="li">Select weather time appears in the 12-hour or 24-hour format.<p class="p"><img class="image img-screenshot" height="NaN" id="topic_dil_hnc_xe__image_ttf_ztq_wqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/localize_time_format.png" width="NaN"></p>
<div class="note">
<span class="notetitle">Note:</span> There is
currently no support for locale specific date and number formats.</div>
</li>
</ol>
</div>
<p class="p">On Support Professional and Enterprise your staff and end users to set their own time zone
in the user profile. </p>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_ijx_svh_xe">
<h2 class="title topictitle2" id="ariaid-title4">Translating system-generated new user email notifications</h2>
<div class="body">
<p class="p">When end users sign up, they receive a number of email notifications. By default, these are
in English but you can easily translate them into another language.</p>
<div class="p">
<strong class="ph b">To edit the user welcome and verification emails</strong><ul class="ul" id="topic_ijx_svh_xe__ul_odq_g5q_wqb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ijx_svh_xe__image_rwc_sgc_ksb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Configuration &gt; End users</strong>.</span></li>
</ul>
</div>
<div class="p">The user welcome
email:<pre class="pre">Please follow the link below to choose a password, and we will log you in right away.</pre>
</div>
<div class="p">The email verification
email:<pre class="pre">We need to verify that you are the owner of this email address. Please follow the link below to verify.</pre>
</div>
<p class="p">If you don't require your end users to register and log in, they will not receive any of
these messages. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888722842-Setting-up-to-provide-email-only-support" target="_blank">Setting up to provide email-only support</a>. </p>
<p class="p">If you're using dynamic content (see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882999066-Providing-multiple-language-support-with-dynamic-content-Plus-and-Enterprise-" target="_blank">Providing multiple language support with dynamic content</a>, you'd
replace this text with placeholders that automatically insert the appropriate language when
the email notifications are sent. </p>
<p class="p">
</p>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_mck_unc_xe">
<h2 class="title topictitle2" id="ariaid-title5">Adding translated text to the agent signature</h2>
<div class="body">
<p class="p">You can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822471322" target="_blank">configure a team member signatures</a> that appears in outgoing email
notifications. You can use placeholders to dynamically insert the signature and phone number
that agents add to their own user profiles, like in the example below: </p>
<p class="p"><img class="image img-screenshot" height="NaN" id="topic_mck_unc_xe__image_ucr_xxh_xe" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/agent_signature.png" width="NaN"></p>
<p class="p">You can also add additional text in the appropriate language to the account signature. For
example: </p>
<div class="p">
<pre class="pre codeblock"><code>{{agent.signature}} - {{agent.phone}}
Toute l'équipe du Support MondoCam</code></pre>
</div>
<p class="p">If you use dynamic content, you'd add a dynamic content placeholder here instead. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882999066-Providing-multiple-language-support-with-dynamic-content-Plus-and-Enterprise-" target="_blank">Providing multiple language support with dynamic content</a>.</p>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_ukk_syh_xe">
<h2 class="title topictitle2" id="ariaid-title6">Translating the text in default automations, macros, and triggers</h2>
<div class="body">
<p class="p">When you create a Zendesk account, a number of automations, macros, and triggers are
included to help you get started managing your support workflow. Each of these contains text
in English that is sent to end users in email notifications. For more information, see the
following topics:</p>
<ul class="ul" id="topic_ukk_syh_xe__ul_i4x_mk3_bn">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828984346" target="_blank">About the standard Support triggers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835051546" target="_blank">About the standard Support automations</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887656602#topic_lty_vgx_tb" target="_blank">Macros to get you started</a></li>
</ul>
<p class="p">If you support more than one language, you can also use Liquid markup to generate messages
in more than one language from a single business rule. For example, you can edit the
<strong class="ph b">Notify requester and CCs of received request</strong> trigger to generate messages based on
the user's language setting. For more information, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883291290-Using-Liquid-markup-to-customize-comments-and-email-notifications#topic_snv_nqh_jc" target="_blank">Using Liquid markup to support multiple languages in automations, macros,
and triggers</a>. </p>
<p class="p"> On Support Professional and Enterprise, you can use dynamic content to manage content for
multiple languages. Using dynamic content, you replace the text with a dynamic content
placeholders that automatically insert the appropriate language version of the text based on
the user's language. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882999066-Providing-multiple-language-support-with-dynamic-content-Plus-and-Enterprise-" target="_blank">Providing multiple language support with dynamic content</a>.</p>
<div class="p">
<strong class="ph b">Related topics</strong><ul class="ul" id="topic_ukk_syh_xe__ul_ofx_bct_1j">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886797466" target="_blank">Creating triggers for automatic ticket updates and
notifications</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882237722" target="_blank">Managing triggers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887656602-Using-macros-to-update-tickets-and-chat-sessions" target="_blank">Using macros to update tickets</a></li>
</ul>
</div>
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