Viewing, editing and deleting dynamic content items to manage language support

Manage language support by viewing, editing, and deleting dynamic content items. Check where your content is used, update language variants, and remove unused items. Ensure no active references before deleting content to maintain consistency. You can also delete non-default language variants individually. This helps streamline your multilingual support and keeps your content up-to-date.





Location: Admin Center > Workspaces > Agent tools > Dynamic
content

If you have created dynamic content to
support multiple languages, you can view the dynamic content item to see
where it's being used or to edit the dynamic content or its variants. You
can also delete dynamic content if it is not being referenced in business
rules. You can delete non-default language variants from a dynamic content
item as needed.
This article covers how to view and manage individual dynamic content items. If
you want to view a list of all your dynamic content, see Accessing and viewing dynamic
content.
This article covers the following topics:
Viewing dynamic
content and where it's used
Editing dynamic content and language variants
Deleting dynamic
content and variants




Viewing a dynamic content item and where it's used

How your dynamic content is being used is shown in the References
section of each dynamic content item.

References are tracked for automations, macros, and triggers only. If you
used a dynamic content placeholder in a system generated message or
elsewhere, you need to track its use manually.

To view where dynamic content is used
In Admin Center, click
Workspaces in the sidebar, then select Agent tools > Dynamic content.
Locate the item you want to view, then click the title
to open it.
In the dynamic content item, view the References
section to see where the dynamic content is being
used. References are tracked for automations,
macros, and triggers only.


Optionally, click the link to a reference if you want to
edit the business rule and remove the dynamic
content placeholder.





Editing dynamic content and language variants

You can edit a dynamic content item and its language variants as
needed.

To edit dynamic content or a language variant
In Admin Center, click
Workspaces in the sidebar, then select Agent tools > Dynamic content.
Locate the item you want to edit, then click the title
to open it.

Click Edit in the upper-right corner of the
dynamic content to edit it, or click Edit
beside one of the language variants to edit that
variant.
Editing the
title of dynamic content does not change the
placeholder name. It remains the same regardless
of any changes you make to the title.
If the
default variant is updated and the other variants
are not, the other variants are considered to be out
of date with the default variant. In other words, it
is assumed that if the default variant's text was
updated then the other variants text should also be
updated.
Make your changes, then click Update.





Deleting dynamic content and language variants

You can delete dynamic content or individual language variants as needed.


Deleting dynamic content

You can delete dynamic content only if it is not being referenced
by your automations, macros, or triggers. You can view where
dynamic content is used in the References
section of each dynamic content item. References are tracked
for automations, macros, and triggers only.
If you used a dynamic content placeholder somewhere other than a
business rule, you need to track its use manually. If you do
delete a dynamic content item without first removing the
placeholder, the content continues to be displayed to
users.

To delete a dynamic content item
In Admin Center, click
Workspaces in the sidebar, then select Agent tools > Dynamic content.
Locate the item you want to delete, then click
Delete.

Click OK to confirm that you want to
delete the item. If there are no references to
the dynamic content, the item is deleted. If there
are references, the item is not deleted. You can
then remove the references and delete the
item.






Deleting variants

You can delete any of the non-default variants in a dynamic
content item. References to the dynamic content placeholder
do not affect the variants. If you want to delete the
default variant, you need to first make another variant the
default or delete the entire dynamic content item.

To delete a dynamic content variant

In Admin Center, click
Workspaces in the sidebar, then select Agent tools > Dynamic content.

Locate the item that contains the variant you
want to delete, then click the title to open
it.
Locate the variant, then click Delete.


Click OK to confirm that you want to
delete the variant.






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