Accessing WFM performance boards as an agent

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<p id="docs-hc-snippet" style="display: none;">Performance boardsare collections of metrics that function as focused reports, displaying only the metrics relevant to each team. Leaderboards show you how your teams and teammates are performing in relation to each other.</p>
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<strong>Add-on</strong>
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<td>Workforce Management (WFM) or Workforce Engagement Management (WEM)</td>
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<p id="docs-ai-summary-content">As an agent, you can access performance boards and leaderboards to track your team's metrics and compare your performance with teammates. If activated by an admin, these boards provide focused reports on key metrics. You can view them by day, week, or month, and filter leaderboards by specific metrics to see how you rank within your team.</p>
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<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9099372358426" target="_blank">Performance boards</a> are collections of metrics
that function as focused reports, displaying only the metrics relevant to each team.
Leaderboards show you how your teams and teammates are performing in relation to each
other. </p>
<p class="p" dir="ltr">If activated by an admin or manager, you can view performance and leaderboards
assigned to your teams from your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374353434" target="_blank">agent schedule in Zendesk Support</a>.</p>
<p class="p" dir="ltr"><strong class="ph b">To access performance and leaderboards as an agent</strong></p>
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<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click the <strong class="ph b">Workforce management</strong> icon (<img class="image" id="topic_sjx_ns2_m2c__d8e385" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_logo_icon.png" width="16">) in the sidebar to access your schedule.</span></li>
<li class="li">Click the<strong class="ph b"> Performance board</strong> tab.<p class="p"><img class="image" id="topic_sjx_ns2_m2c__image_e51_gqt_wgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_performance_board_agent.png" width="800"></p>
<p class="p">The board opens on the current
date and displays your performance compared to the metrics your manager is
measuring.</p>
<p class="p">You can use the date picker to view the board by day, week, or
month. You can also select a specific date to view from the calendar.</p>
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<li class="li">If you belong to multiple teams, use the menu to choose which team's board to
display.<p class="p">Not every team is associated with a performance board.</p>
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<li class="li">If the performance board you're viewing has an associated leaderboard, it appears on
the left. <p class="p">Use the leaderboard to compare your performance to your teammates'. The
leaderboard displays only the top 10 agents. You appear in the tenth position
unless you're already in one of the top nine positions. </p>
<p class="p">Use the menu to
select the metric by which to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9796640788890#topic_sns_t3t_wgc" target="_blank">filter the leaderboard</a>.</p>
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