Creating bulk translations for a help center article using AI (EAP)

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<p id="docs-hc-snippet" style="display: none;">With bulk translations, you can create multiple translations for a help center article simultaneously. Instead of translating articles one at a time, you can generate translations in bulk, which helps you localize content faster and reduce repetitive work. Using bulk translation to localize article content helps you support customers in different regions and keep help center content consistent across languages.</p>
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<p id="docs-ai-summary-content">You can create multiple AI-generated translations for a help center article at once, speeding up localization and maintaining content consistency across languages. After generating translations, you can review, approve, or reject them individually or in bulk to ensure quality before publishing. This feature supports multiple languages and helps you manage translation workflows while keeping control over accuracy and tone.</p>
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<p class="p">With bulk translations, you can create multiple translations for a help center article
simultaneously. Instead of translating articles one at a time, you can generate
translations in bulk, which helps you localize content faster and reduce repetitive
work. Using bulk translation to localize article content helps you support customers in
different regions and keep help center content consistent across languages.</p>
<p class="p">You can generate multiple translations from within the translation panel of the article
editor, then immediately review and approve or reject each translation. You can also
review and approve or reject multiple translations at once from within the article list
view of Knowledge admin. From either view, you can add translations, generate them for
selected languages, review the results, and decide whether to approve, reject, or
regenerate them before publishing. This gives you a faster translation workflow while
still keeping review and quality control in your hands. </p>
<div class="p">This article includes the following sections:<ul class="ul" id="topic_pzj_12x_12c__ul_u5h_txx_12c">
<li class="li"><a class="xref" href="#topic_grr_ws4_gjc">Requirements and limitations</a></li>
<li class="li"><a class="xref" href="#topic_wlk_ys4_gjc">Creating bulk translations for an article</a></li>
<li class="li"><a class="xref" href="#topic_zdm_zs4_gjc">Reviewing bulk translations before accepting or declining</a></li>
</ul>
</div>
<div class="p">Related articles:<ul class="ul" id="topic_pzj_12x_12c__ul_v5h_txx_12c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9380429475738" target="_blank">Turning on the translate knowledge base
articles generative AI feature</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9548567954586" target="_blank">Excluding terms from AI-generated
translations</a></li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831783962#topic_tq3_24g_3jb" target="_blank">Knowledge product limits for your help center
</a>(see Token limit)</li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834328090-Localizing-help-center-content#topic_3zx_52h_xw" target="_blank">Localizing help center content (Adding
translations to sections and categories to ensure translated articles
display)</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_grr_ws4_gjc">
<h2 class="title topictitle2" id="ariaid-title2">Requirements and limitations</h2>
<div aria-labelledby="ariaid-title3" class="topic nested2" id="topic_cd2_j5q_hjc">
<h3 class="title topictitle3" id="ariaid-title3">Requirements</h3>
<div class="body">
<div class="p">To use bulk translation, the following requirements must be met:<ul class="ul" id="topic_cd2_j5q_hjc__ul_imc_dnp_gjc">
<li class="li">
<strong class="ph b">Account level requirements</strong><ul class="ul" id="topic_cd2_j5q_hjc__ul_os2_wrq_hjc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10799529609498#topic_xln_2zm_3jc" target="_blank">Turn on the Knowledge copilot
EAP</a></li>
</ul>
</li>
<li class="li">
<strong class="ph b">Help center requirements</strong><ul class="ul" id="topic_cd2_j5q_hjc__ul_psp_qtq_hjc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827609882" target="_blank">Configured to support
multiple languages</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9380429475738" target="_blank">AI translation turned
on</a></li>
</ul>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_t4z_svq_hjc">
<h3 class="title topictitle3" id="ariaid-title4">Limitations</h3>
<div class="body">
<p class="p">Bulk translation has the following limits:</p>
<ul class="ul" id="topic_t4z_svq_hjc__ul_sqm_bmp_gjc">
<li class="li">You can create up to 30 translations per minute per account.</li>
<li class="li">You can have up to 210 translation jobs in progress per account at one time.
This limit includes all articles in the account.</li>
</ul>
<p class="p">If you reach either limit, you can start more translations as jobs finish and
capacity becomes available.</p>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_wlk_ys4_gjc">
<h2 class="title topictitle2" id="ariaid-title5">Creating bulk translations for an article</h2>
<div class="body">
<p class="p">You can use bulk translations to create multiple AI-generated translated versions of
your help center article simultaneously. Before you begin, make sure the article has
a default language version and that the target languages are available.</p>
<div class="p">
<strong class="ph b">To create a bulk translation for an article</strong><ol class="ol" id="topic_wlk_ys4_gjc__ol_khs_zfp_cbc">
<li class="li">In your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839258778" target="_blank">create a new article</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9185667124506" target="_blank">edit an existing article</a>.</li>
<li class="li">In the article editor, click <strong class="ph b">Translations</strong> (<img class="image" id="topic_wlk_ys4_gjc__image_myk_d43_41c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/globe-icon.png" width="25">) on the collapsible panel.<p class="p"><img class="image img-screenshot" id="topic_wlk_ys4_gjc__image_l4f_lr3_41c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Add-New-translation.png" width="350"></p>
</li>
<li class="li">Click <strong class="ph b">Generate translations</strong> (<img class="image" id="topic_wlk_ys4_gjc__image_ax4_dcr_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-aitrans-bulk-icon.png" width="20">) to open the Generate translations
panel.</li>
<li class="li">Select the languages for the translations you want to add from the
list.<p class="p">This list displays all languages that you've enabled across all
brands in your account. If you do not see a list of languages, then you
first need to enable languages for your help center (see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827609882" target="_blank">Configuring your help center to support multiple
languages</a>).</p>
<p class="p"><img class="image img-screenshot" id="topic_wlk_ys4_gjc__image_dsb_vtv_22c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-aitrans-bulk-select.png" width="300"></p>
</li>
<li class="li">Click <strong class="ph b">Generate translations</strong>.
<p class="p">The system uses AI to generate translated versions of the article in
the languages you selected.</p>
<p class="p"><img class="image img-screenshot" id="topic_wlk_ys4_gjc__image_kqb_rgr_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-aitrans-bulk-translated.png" width="300"></p>
</li>
<li class="li">If you want to review the translations before accepting or declining them,
continue to <a class="xref" href="#topic_zdm_zs4_gjc">Reviewing bulk
translations</a> to perform a side-by-side review of the source and
translated article before accepting or declining the
translation.<p class="p">Otherwise, to accept or decline the translations without
reviewing them, do one of the following:</p>
<ul class="ul" id="topic_wlk_ys4_gjc__ul_tsh_5py_hjc">
<li class="li">Click <strong class="ph b">Accept all</strong> (<img class="image" id="topic_wlk_ys4_gjc__image_fhc_2qy_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-ai-trans-approveinlist.png" width="20">) or <strong class="ph b">Decline all</strong>
(<img class="image" id="topic_wlk_ys4_gjc__image_o3v_mqy_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-ai-trans-rejectinlist.png" width="20">) under the AI drafts section
of the Translations panel to accept or decline all drafts at
once.<p class="p"><img class="image img-screenshot" id="topic_wlk_ys4_gjc__image_isw_dry_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-ai-trans-acceptrejectall.png" width="350"></p>
</li>
<li class="li">Click the options (<img class="image" id="topic_wlk_ys4_gjc__image_am1_rqy_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">) menu on individual translations in the
AI drafts section, then select:<ul class="ul" id="topic_wlk_ys4_gjc__ul_m4s_hsy_hjc">
<li class="li">
<strong class="ph b">Create draft</strong> to keep the translation and mark it as
ready to publish. The translation then appears under the
Languages section in the Translations panel, and is no longer
labeled as an AI draft.</li>
<li class="li">
<strong class="ph b">Decline</strong> to decline the translation. </li>
</ul>
<p class="p"><img class="image img-screenshot" id="topic_wlk_ys4_gjc__image_bm1_rqy_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-ai-trans-bulk-reviewpage.png" width="300"></p>
</li>
</ul>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_zdm_zs4_gjc">
<h2 class="title topictitle2" id="ariaid-title6">Reviewing bulk translations before accepting or declining</h2>
<div class="body">
<p class="p">After translations are generated in the editor, you can review them before publishing
to make sure they are accurate and ready for your audience. Reviewing translations
helps you check tone, terminology, and meaning before the content goes live. </p>
<div class="p">
<strong class="ph b">To review a bulk translation for an article</strong><ol class="ol" id="topic_zdm_zs4_gjc__ol_w2p_vmp_gjc">
<li class="li">In your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839258778" target="_blank">create a new article</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9185667124506" target="_blank">edit an existing article</a>.</li>
<li class="li">In the article editor, click <strong class="ph b">Translations</strong> (<img class="image" id="topic_zdm_zs4_gjc__image_ltf_nhr_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/globe-icon.png" width="25">) on the collapsible panel.<p class="p"><img class="image img-screenshot" id="topic_zdm_zs4_gjc__image_mtf_nhr_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Add-New-translation.png" width="350"></p>
</li>
<li class="li">Open the Translation review page by doing one of the following:<ul class="ul" id="topic_zdm_zs4_gjc__ul_ohn_gkr_hjc">
<li class="li">Click the options (<img class="image" id="topic_zdm_zs4_gjc__image_z13_4lb_q3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">) menu on the translation, then select
<strong class="ph b">Review</strong>.<p class="p"><img class="image img-screenshot" id="topic_zdm_zs4_gjc__image_nr2_nkr_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-ai-trans-bulk-reviewpage.png" width="300"></p>
</li>
<li class="li">In the Translations panel, select a generated translation.</li>
</ul>
<p class="p">The translation appears alongside the source language translation in
a side-by-side comparison view.</p>
</li>
<li class="li">Review the translation.<p class="p"><img class="image img-screenshot" id="topic_zdm_zs4_gjc__image_hbk_hjr_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-aitrans-bulk-compare.png" width="800"></p>
</li>
<li class="li">Choose one of the following actions:<ul class="ul" id="topic_zdm_zs4_gjc__ul_x2p_vmp_gjc">
<li class="li">
<strong class="ph b">Create draft</strong> to keep the translation and mark it as ready to
publish. The translation then appears under the Languages section in
the Translations panel, and is no longer labeled as an AI draft.</li>
<li class="li">
<strong class="ph b">Decline</strong> to decline the translation. <p class="p">The translation is
removed from the AI draft list in the Translations panel. To
regenerate this translation, see<a class="xref" href="#topic_wlk_ys4_gjc"> Creating bulk translations for an
article</a> above.</p>
</li>
</ul>
</li>
<li class="li">Repeat the process for any other translations you want to review.</li>
</ol>
</div>
</div>
</div>
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