Translating articles in your help center using AI

AI translations for articles is an AI-powered feature that lets you quickly create article translations from within the article editor. If your help center isconfigured to support multiple languages, you can use the AI translation tool available in the new article editor to quickly and easily populate an article with translated content. AI translations for articles supports alllanguages currently supported by your help center.


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Verified AI summary ◀▼
Use AI translations to quickly translate help center articles into multiple languages within the article editor. This feature supports all languages your help center offers and lets you exclude specific terms from translation. You can also retranslate existing translations. Note that AI translations don't support content blocks, and there's no automatic indicator for AI-generated translations, which you can add manually.


AI translations for articles is an AI-powered feature that lets you quickly create
article translations from within the article editor. If your help center is configured to support multiple languages, you can use the AI
translation tool available in the new article editor to quickly and easily populate an
article with translated content. AI translations for articles supports all languages currently supported by your help
center.
For example, you can create an article using American English as the default language,
then use the translation panel to add a French translation. Instead of manually adding
content that you translated into French, you can use the AI translation tool to have
generative AI do the translating for you. When the translation is complete, the
translated content automatically appears in the translated article editor, where you can
verify it before publishing.
You can also configure AI translations to exclude specific words or phrases that you don't want to be
translated. For example, adding your brand names to the excluded terms list ensures that
these names remain in the source language, and are consistent across all of your
translations.



Note: The AI translations for articles feature does not support
content blocks.

This article includes the following sections:
Translating article
content
Retranslating an AI-generated
translation


Related articles:
Turning on the translate knowledge base
articles generative AI feature
Excluding terms from AI-generated
translations
Knowledge product limits for your help center
(see Token limit)




Translating article content

AI translations for articles uses generative AI to provide article translations. You
can use the AI translation tool within the article editor to translate default
language content into any language supported by your help center. AI translation is turned on by default in your help
center.
Note: Currently there is no automatic flag or
indicator visible to end users that an article's translation was generated by
AI. You can add this manually by including a notice in the article content or by
customizing your help center template
to display this notice for AI-generated translations.


To translate article content
In your help center or Knowledge admin, create a new article or edit an existing
article.

In the article editor, click the Translation panel icon ( ) on the collapsible panel.

Click the Add language icon (+) to add a new language.
Select a language for the translation you want to add from the list, then
click Add. This list displays all languages that you've enabled
across all brands in your account. If you do not see a list of
languages, then you first need to enable languages for your help center
(see Configuring your help center to support multiple
languages).


Click the Translate button on the article title bar.
The system uses AI to
generate a translated version of the original text.

Review the translated content, then click Add translation to add the
translated content to the article and return to the article editor.
(Optional) Click the Preview button in the article editor to preview
the translation in Preview mode.
Click Save.
When you're ready to publish your article, click the drop-down arrow on the
Save button, then select Publish.





Retranslating an AI-generated translation

You can use the AI translation tool within the article editor to retranslate content
that's already been translated.

To retranslate article content
In your help center, navigate to the
article you want to retranslate, then click Edit article in the top
menu bar.
Click the Translation panel icon ( ) on the collapsible panel.

In the Translations panel, select the language that you want to
retranslate.
Click the Enhance writing icon ( ) in the article editor toolbar, then
select Translate.
The system uses AI to generate a translated version of the
original text.


Review the translated content, then click Replace translation to
replace the article translation and return to the article editor.
Review the translated content in the article editor or click the
Preview button to preview the translation in Preview mode.
Click Save.
When you're ready to publish your article, click the drop-down arrow on the
Save button, then select Publish.




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