Translating articles in your help center using AI

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<p id="docs-hc-snippet" style="display: none;">AI translations for articles is an AI-powered feature that lets you quickly create article translations from within the article editor. If your help center isconfigured to support multiple languages, you can use the AI translation tool available in the new article editor to quickly and easily populate an article with translated content. AI translations for articles supports alllanguages currently supported by your help center.</p>
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<p id="docs-ai-summary-content">Use AI translations to quickly translate help center articles into multiple languages within the article editor. This feature supports all languages your help center offers and lets you exclude specific terms from translation. You can also retranslate existing translations. Note that AI translations don't support content blocks, and there's no automatic indicator for AI-generated translations, which you can add manually.</p>
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<p class="p">AI translations for articles is an AI-powered feature that lets you quickly create
article translations from within the article editor. If your help center is <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827609882" target="_blank">configured to support multiple languages</a>, you can use the AI
translation tool available in the new article editor to quickly and easily populate an
article with translated content. AI translations for articles supports all <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821324826#h_01JT0A0Q6D3WMTAQ53PRNMS1EW" target="_blank">languages currently supported by your help
center</a>.</p>
<p class="p">For example, you can create an article using American English as the default language,
then use the translation panel to add a French translation. Instead of manually adding
content that you translated into French, you can use the AI translation tool to have
generative AI do the translating for you. When the translation is complete, the
translated content automatically appears in the translated article editor, where you can
verify it before publishing.</p>
<p class="p">You can also configure AI translations to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9548567954586" target="_blank">exclude specific words or phrases </a>that you don't want to be
translated. For example, adding your brand names to the excluded terms list ensures that
these names remain in the source language, and are consistent across all of your
translations.</p>
<div class="non-responsive"><iframe allowfullscreen="true" class="iframe embed-responsive-item" controls="controls" height="360" src="https://fast.wistia.net/embed/iframe/ec9m8qh4l4" width="640"></iframe></div>
<div class="p">
<div class="note" id="topic_pzj_12x_12c__note_t5h_txx_12c">
<span class="notetitle">Note:</span> The AI translations for articles feature does not support
content blocks.</div>
</div>
<div class="p">This article includes the following sections:<ul class="ul" id="topic_pzj_12x_12c__ul_u5h_txx_12c">
<li class="li"><a class="xref" href="#topic_c1y_dby_12c">Translating article
content</a></li>
<li class="li"><a class="xref" href="#topic_cdr_bnv_22c">Retranslating an AI-generated
translation</a></li>
</ul>
</div>
<div class="p">Related articles:<ul class="ul" id="topic_pzj_12x_12c__ul_v5h_txx_12c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9380429475738" target="_blank">Turning on the translate knowledge base
articles generative AI feature</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9548567954586" target="_blank">Excluding terms from AI-generated
translations</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831783962#topic_tq3_24g_3jb" target="_blank">Knowledge product limits for your help center
(see Token limit)</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_c1y_dby_12c">
<h2 class="title topictitle2" id="ariaid-title2">Translating article content</h2>
<div class="body">
<div class="p">AI translations for articles uses generative AI to provide article translations. You
can use the AI translation tool within the article editor to translate default
language content into any language supported by your help center. <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9380429475738" target="_blank">AI translation is turned on</a> by default in your help
center. <div class="note" id="topic_c1y_dby_12c__note_s2h_3bl_rgc">
<span class="notetitle">Note:</span> Currently there is no automatic flag or
indicator visible to end users that an article's translation was generated by
AI. You can add this manually by including a notice in the article content or by
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828223898" target="_blank">customizing your help center template</a>
to display this notice for AI-generated translations.</div>
</div>
<div class="p">
<strong class="ph b">To translate article content</strong><ol class="ol" id="topic_c1y_dby_12c__ol_khs_zfp_cbc">
<li class="li">In your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839258778" target="_blank">create a new article or edit an existing
article.</a>
</li>
<li class="li">In the article editor, click the <strong class="ph b">Translation panel</strong> icon (<img class="image" id="topic_c1y_dby_12c__image_myk_d43_41c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/globe-icon.png" width="25">) on the collapsible panel.<p class="p"><img class="image" id="topic_c1y_dby_12c__image_l4f_lr3_41c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Add-New-translation.png" width="350"></p>
</li>
<li class="li">Click the <strong class="ph b">Add language icon</strong> (+) to add a new language.</li>
<li class="li">Select a language for the translation you want to add from the list, then
click <strong class="ph b">Add</strong>.<p class="p">This list displays all languages that you've enabled
across all brands in your account. If you do not see a list of
languages, then you first need to enable languages for your help center
(see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827609882" target="_blank">Configuring your help center to support multiple
languages</a>).</p>
<p class="p"><img class="image" id="topic_c1y_dby_12c__image_dsb_vtv_22c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-ai-lang-add-lang.png" width="450"></p>
</li>
<li class="li">Click the <strong class="ph b">Translate</strong> button on the article title bar.<p class="p"><img class="image" id="topic_c1y_dby_12c__image_gmg_5ly_12c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-AItranslate-articlebar.png" width="250"></p>
The system uses AI to
generate a translated version of the original text. <p class="p"><img class="image img-screenshot" id="topic_c1y_dby_12c__image_snr_lgp_cbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-ai-translation-german-sidebyside.png" width="600"></p>
</li>
<li class="li">Review the translated content, then click<strong class="ph b"> Add translation</strong> to add the
translated content to the article and return to the article editor.</li>
<li class="li">(Optional) Click the <strong class="ph b">Preview</strong> button in the article editor to preview
the translation in Preview mode. </li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
<li class="li">When you're ready to publish your article, click the drop-down arrow on the
<strong class="ph b">Save</strong> button, then select <strong class="ph b">Publish</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_cdr_bnv_22c">
<h2 class="title topictitle2" id="ariaid-title3">Retranslating an AI-generated translation</h2>
<div class="body">
<p class="p">You can use the AI translation tool within the article editor to retranslate content
that's already been translated. </p>
<div class="p">
<strong class="ph b">To retranslate article content</strong><ol class="ol" id="topic_cdr_bnv_22c__ol_sbj_3pv_22c">
<li class="li">In your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a>, navigate to the
article you want to retranslate, then click <strong class="ph b">Edit article</strong> in the top
menu bar. </li>
<li class="li">Click the <strong class="ph b">Translation panel</strong> icon (<img class="image" id="topic_cdr_bnv_22c__image_tbj_3pv_22c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/globe-icon.png" width="18">) on the collapsible panel.<p class="p"><img class="image" id="topic_cdr_bnv_22c__image_ubj_3pv_22c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Add-New-translation.png" width="300"></p>
</li>
<li class="li">In the Translations panel, select the language that you want to
retranslate.</li>
<li class="li">Click the <strong class="ph b">Enhance writing</strong> icon (<img class="image" id="topic_cdr_bnv_22c__image_ybj_3pv_22c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-enhance-writing-icon.png" width="22">) in the article editor toolbar, then
select <strong class="ph b">Translate</strong>. <p class="p"><img class="image img-screenshot" id="topic_cdr_bnv_22c__image_zbj_3pv_22c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-ai-translate-menu.png" width="200"></p>
<p class="p">The system uses AI to generate a translated version of the
original text. </p>
<p class="p"><img class="image" id="topic_cdr_bnv_22c__image_ccj_3pv_22c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-ai-REtranslation-german-sidebyside.png" width="600"></p>
</li>
<li class="li">Review the translated content, then click<strong class="ph b"> Replace translation</strong> to
replace the article translation and return to the article editor.</li>
<li class="li">Review the translated content in the article editor or click the
<strong class="ph b">Preview</strong> button to preview the translation in Preview mode. </li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
<li class="li">When you're ready to publish your article, click the drop-down arrow on the
<strong class="ph b">Save</strong> button, then select <strong class="ph b">Publish</strong>.</li>
</ol>
</div>
</div>
</div>
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