Excluding terms from AI-generated translations

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<p id="docs-ai-summary-content">Configure AI translations to exclude up to 300 specific words or phrases, ensuring terms like brand names remain untranslated and consistent. You can add, edit, or delete these excluded terms as needed. This feature helps maintain accuracy and consistency in AI-generated translations by keeping important terms in their original form.</p>
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<p class="p">You can configure AI translations to exclude up to 300 case-sensitive specific words or
phrases that you don't want to be translated. For example, adding your brand names to
the excluded terms list ensures that these names remain in the source language, and are
consistent across all of your translations.</p>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="zug_ai_gen_ai_admin__ul_oz3_rj1_xcc">
<li class="li"><a class="xref" href="#topic_j42_cwz_rfc">Adding an excluded term</a></li>
<li class="li"><a class="xref" href="#topic_zss_mtt_dgc">Editing an excluded term</a></li>
<li class="li"><a class="xref" href="#topic_vgh_t2b_2gc">Deleting an excluded term</a></li>
</ul>
<p class="p">Related articles:</p>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_j42_cwz_rfc">
<h2 class="title topictitle2" id="ariaid-title2">Adding an excluded term</h2>
<div class="body">
<p class="p">You can add up to 300 words or phrases to the excluded term list to ensure that they
are not translated during AI-generated translations.</p>
<p class="p"><strong class="ph b">To add a word or phrase to the excluded terms list</strong></p>
<div class="p">
<ol class="ol" id="topic_j42_cwz_rfc__ol_vh4_gwz_rfc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_j42_cwz_rfc__d8e1348" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">Agent copilot &gt; Translations</strong>.</span></li>
<li class="li">Under <strong class="ph b">Exclude terms from translations</strong>, click Manage excluded
terms.<p class="p"><img class="image" id="topic_j42_cwz_rfc__image_kss_lst_dgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-aitranslations-excluded-terms.png" width="325"></p>
</li>
<li class="li">On the Excluded terms page, click <strong class="ph b">Add terms</strong>.</li>
<li class="li">In the <strong class="ph b">Terms and phrases to exclude </strong>field, add the terms that you
want to exclude from translations, separated by commas. <div class="note" id="topic_j42_cwz_rfc__note_kvj_5mb_2gc">
<span class="notetitle">Note:</span> Commas are treated as separators between different
terms. If you want to exclude a longer phrase that contains commas, you
must precede each comma within the phrase with a backslash (/). For
example, to treat the phrase "apples, oranges, and bananas" as a single
excluded phrase, you must enter it in the text field as "apples\,
oranges\, and bananas".</div>
<p class="p"><img class="image" id="topic_j42_cwz_rfc__image_pm4_gtt_dgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-add-exc-term-ai-trans.png" width="275"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_zss_mtt_dgc">
<h2 class="title topictitle2" id="ariaid-title3">Editing an excluded term</h2>
<div class="body">
<p class="p">If you need to update or change an excluded term, you can edit the excluded term
directly from the excluded terms list.</p>
<div class="p">
<strong class="ph b">To edit an excluded term</strong><ol class="ol" id="topic_zss_mtt_dgc__ol_ik3_ytt_dgc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_zss_mtt_dgc__d8e1348" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">Agent copilot &gt; Translations</strong>.</span></li>
<li class="li">Under <strong class="ph b">Exclude terms from translations</strong>, click Manage excluded
terms.<p class="p"><img class="image" id="topic_zss_mtt_dgc__image_qcb_15t_dgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-aitranslations-excluded-terms.png" width="325"></p>
</li>
<li class="li">Select the option icon (<img class="image" id="topic_zss_mtt_dgc__image_rtq_g5t_dgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-aitrans-option-menu-ico.png" width="15">) for the term that you want to edit,
then select <strong class="ph b">Edit term</strong>.<p class="p"><img class="image" id="topic_zss_mtt_dgc__image_rwf_45t_dgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-exc-trans-manage.png" width="600"></p>
</li>
<li class="li">In the <strong class="ph b">Edit term</strong> modal, enter your changes in the text field, then
click <strong class="ph b">Save</strong>.<p class="p"><img class="image" id="topic_zss_mtt_dgc__image_twg_bvt_dgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-edit-exc-term-aitrans.png" width="350"></p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_vgh_t2b_2gc">
<h2 class="title topictitle2" id="ariaid-title4">Deleting an excluded term</h2>
<div class="body">
<p class="p">You can delete any excluded terms that you no longer want the AI-generated
translation to ignore. Once you delete an excluded term, it will be translated along
with the rest of your article content unless you add it to the excluded terms list
again.</p>
<div class="p">
<strong class="ph b">To delete an excluded term</strong><ol class="ol" id="topic_vgh_t2b_2gc__ol_wyz_cvt_dgc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_vgh_t2b_2gc__d8e1348" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">Agent copilot &gt; Translations</strong>.</span></li>
<li class="li">Under <strong class="ph b">Exclude terms from translations</strong>, click Manage excluded
terms.<p class="p"><img class="image" id="topic_vgh_t2b_2gc__image_kyp_2vt_dgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-aitranslations-excluded-terms.png" width="325"></p>
</li>
<li class="li">Select the option icon (<img class="image" id="topic_vgh_t2b_2gc__image_lyp_2vt_dgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-aitrans-option-menu-ico.png" width="15">) for the term that you want to
delete, then select <strong class="ph b">Delete</strong>.</li>
<li class="li">Click<strong class="ph b"> Delete</strong>.<p class="p"><img class="image" id="topic_vgh_t2b_2gc__image_nff_4vt_dgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-del-exc-term-aitrans.png" width="400"></p>
</li>
</ol>
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