Understanding Explore dashboards

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In Explore, a dashboard is a space to present information about your Zendesk products. Dashboards allow you to view, share, and (with Professional or Enterprise plans) create and customize reports that give you an overview of your Zendesk data.

This article walks you through the types of dashboards available in Explore, and gives you some resources where you can find more detailed information about working with dashboards.

This article contains the following topics:

Prebuilt dashboards

Custom dashboards

Dashboard resources

Prebuilt dashboards

All versions of Zendesk Explore include prebuilt dashboards that display your Zendesk business information in an easy-to-read format.

Here are the prebuilt dashboards available in Explore:

Zendesk Messaging

Zendesk Knowledge

Zendesk Support

Zendesk omnichannel: Agent productivity and queues

Omnichannel routing: queues

Zendesk Copilot: Intelligent triage

Live data (including messaging)

Zendesk Chat

Zendesk AI: AI agents

Live performance by channel

Zendesk Voice

Click any of the links above to dig deeper into the details of each dashboard.

All Explore users can view prebuilt dashboards, regardless of their role. If you've just activated Explore and can't see the prebuilt dashboards, ensure that your own Explore account has the Admin role (see Giving agents access to Explore). If any of your agents with the Viewer role can't see the prebuilt dashboards, ensure that the dashboards have been shared with them (see Sharing dashboards).

Prebuilt dashboards are read-only, but Explore Professional and Enterprise users can create editable copies of them. For details, see Cloning Explore dashboards. The prebuilt dashboards, and the reports they contain, can be useful as templates for creating new reports and dashboards.

Custom dashboards

With Explore Professional and Enterprise plans, you can create custom dashboards to better meet your specific reporting needs.

To create a custom dashboard, you’ll need to:

Create a new dashboard. To get started, see Creating dashboards.

Add your data. After you create a dashboard, you add the data to it that you want to see, including reports, filters, and other widgets. These widgets allow you to build unique dashboards and give your agents the flexibility to analyze data exactly how they need. For more information, see Adding and arranging dashboard components.

Customize the look and feel. When you’ve added the widgets you want, you can begin to customize your dashboard. Customization options include colors, text formatting, interaction options, and more. For details, see Customizing dashboards.

Share the dashboard. When you create a dashboard, by default, only you and users with the Admin role can view it. In practice, you'll want to share these dashboards with other people on your team, not all of whom will be admins. After you share a dashboard, the users you share it with will receive an email invitation to view it. For instructions, see Sharing dashboards.

Dashboard resources

Now that you know the basics about dashboards, dig deeper with the articles in the following sections:

Viewing and using dashboards

Creating dashboards

Publishing and sharing dashboards