Turning on and off AI translations for articles

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<p id="docs-hc-snippet" style="display: none;">If your help center isconfigured to support multiple languages, you can use the AI translation tool to quickly and easily populate an article with translated content.</p>
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<p class="p">If your help center is <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827609882" target="_blank">configured to support multiple languages</a>, you can use the AI
translation tool to quickly and easily populate an article with translated content.</p>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="zug_ai_gen_ai_admin__ul_oz3_rj1_xcc">
<li class="li"><a class="xref" href="#topic_xgx_5j1_xcc">Turning on translate knowledge base articles</a></li>
<li class="li"><a class="xref" href="#topic_nrh_zhb_2gc">Turning off translate knowledge base articles</a></li>
</ul>
<p class="p">Related articles:</p>
<ul class="ul" id="zug_ai_gen_ai_admin__ul_dh1_1k1_xcc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8717609637018" target="_blank">Translating articles in your help center using
AI</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9548567954586" target="_blank">Excluding terms from AI-generated
translations</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_xgx_5j1_xcc">
<h2 class="title topictitle2" id="ariaid-title2">Turning on translate knowledge base articles</h2>
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<p class="p">When turned on and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8717609637018" target="_blank">prerequisites are met</a>, translate knowledge base articles
lets you create AI-generated article translations from within the article editor.
Translate knowledge base articles is turned on by default. </p>
<p class="p">You can find information about <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821324826#h_01K1KAY498TZS4TJCSV7BF89WN" target="_blank">supported languages</a> for AI article
translations in the Zendesk language support article.</p>
<p class="p"><strong class="ph b">To turn on translate knowledge base articles</strong></p>
<div class="p">
<ol class="ol" id="topic_xgx_5j1_xcc__ol_cww_2k1_xcc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin
Center</a>, click <img class="image" id="topic_xgx_5j1_xcc__image_ekg_q5k_rfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">Knowledge &gt;
Translations</strong>.</span></li>
<li class="li">Select <strong class="ph b">Translate knowledge base articles</strong>.<p class="p">When you turn on this
feature, you can use the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9548567954586" target="_blank">Manage excluded terms option</a>
to add and manage terms that you want to exclude from AI
translations.</p>
<p class="p"><img class="image" id="topic_xgx_5j1_xcc__image_nfm_vx4_sfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-aitranslations-excluded-terms.png" width="375"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_nrh_zhb_2gc">
<h2 class="title topictitle2" id="ariaid-title3">Turning off translate knowledge base articles</h2>
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<p class="p">If you don't want agents to generate translations from the new article editor, you
can turn off translate knowledge base articles. When you turn off this feature,
agents will no longer be able to create AI-generated translations.</p>
<p class="p"><strong class="ph b">To turn off translate knowledge base articles</strong></p>
<div class="p">
<ol class="ol" id="topic_nrh_zhb_2gc__ol_kq3_53b_2gc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin
Center</a>, click <img class="image" id="topic_nrh_zhb_2gc__image_vd1_2ww_n3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">Knowledge &gt;
Translations</strong>.</span></li>
<li class="li">Deselect <strong class="ph b">Translate knowledge base articles</strong>.<p class="p">When you turn off this
feature, the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9548567954586" target="_blank">Manage excluded terms option</a>
is deactivated, indicating you'll no longer be able to manage excluded
terms.</p>
<p class="p"><img class="image" id="topic_nrh_zhb_2gc__image_vlr_23c_hgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-mng-exc-terms-deactivate.png" width="375"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
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