Turning on and off AI translations for articles

The translate knowledge base articles feature lets you quickly create article translations from within thenew article editor.


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Verified AI summary ◀▼
Enable AI translations to automatically generate article translations within the editor, supporting multiple languages. This feature is on by default, allowing you to manage excluded terms. If you prefer not to use AI-generated translations, you can turn it off, which also disables the option to manage excluded terms. This flexibility helps you tailor your help center's language support to your needs.


The translate knowledge base articles feature lets you quickly create article translations from
within the new article editor.
If your help center is configured to support multiple languages, you can use the AI
translation tool to quickly and easily populate an article with translated content.
This article contains the following topics:

Turning on translate knowledge base articles
Turning off translate knowledge base articles

Related articles:

Translating articles in your help center using
AI
Excluding terms from AI-generated
translations



Turning on translate knowledge base articles

When turned on and prerequisites are met, translate knowledge base articles
lets you create AI-generated article translations from within the article editor.
Translate knowledge base articles is turned on by default.
You can find information about supported languages for AI article
translations in the Zendesk language support article.
To turn on translate knowledge base articles


In Admin
Center, click
AI in the sidebar, then select Knowledge >
Translations.
Select Translate knowledge base articles. When you turn on this
feature, you can use the Manage excluded terms option
to add and manage terms that you want to exclude from AI
translations.


Click Save.





Turning off translate knowledge base articles

If you don't want agents to generate translations from the new article editor, you
can turn off translate knowledge base articles. When you turn off this feature,
agents will no longer be able to create AI-generated translations.
To turn off translate knowledge base articles


In Admin
Center, click
AI in the sidebar, then select Knowledge >
Translations.
Deselect Translate knowledge base articles. When you turn off this
feature, the Manage excluded terms option
is deactivated, indicating you'll no longer be able to manage excluded
terms.


Click Save.




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