Turning quick answers on and off for Agent Workspace

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<p id="docs-ai-summary-content">Quick answers in Agent Workspace provide AI-generated responses to agents' searches in the context panel's knowledge section. This feature is enabled by default but can be toggled on or off by support admins. Quick answers help streamline the support process by offering immediate responses to common queries, enhancing the efficiency of handling customer inquiries without navigating through detailed search results.</p>
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<p class="p"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6942763726106" target="_blank">Quick answers for Agent Workspace</a> provides AI-generated
answers to the searches that agents perform within the knowledge section of the context
panel.</p>
<p class="p">By default, this feature is turned on. Support admins can turn off and turn on quick
answers as needed. You can find information about <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821324826#h_01K1XP7BZ44CMX2660E8YNAWGD" target="_blank">supported languages</a> for quick answers in the
Zendesk language support article.</p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_uqr_clr_w1c__ul_ycq_nkb_4gc">
<li class="li"><a class="xref" href="#topic_l1p_13b_4gc">Turning on quick answers for Agent
Workspace</a></li>
<li class="li"><a class="xref" href="#topic_dg4_jkb_4gc">Turning off quick answers for
Agent Workspace</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_l1p_13b_4gc">
<h2 class="title topictitle2" id="ariaid-title2">Turning on quick answers for Agent Workspace</h2>
<div class="body">
<p class="p">When turned on, quick answers for Agent Workspace evaluates the question or phrase
that agents enter in the search box in the Knowledge section of the context panel
and generates an answer.</p>
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<strong class="ph b">To turn on quick answers for Agent Workspace</strong><ol class="ol" id="topic_l1p_13b_4gc__ol_nqp_hkb_4gc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_l1p_13b_4gc__d8e1178" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Context panel</strong>.</span><p class="p">The configuration settings for the context panel appear.</p>
</li>
<li class="li">In the <strong class="ph b">Knowledge</strong> section, under the <strong class="ph b">Quick answers </strong>header,
select <strong class="ph b">Show a quick answer before search results</strong> to turn on quick
answers for Agent Workspace <p class="p"><img class="image mg-screenshot" id="topic_l1p_13b_4gc__image_oqp_hkb_4gc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-quick-ans-turn-on.png" width="600"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_dg4_jkb_4gc">
<h2 class="title topictitle2" id="ariaid-title3">Turning off quick answers for Agent Workspace</h2>
<div class="body">
<p class="p">You can turn off quick answers if you don't want to display a quick answer in Agent
Workspace based on search results.</p>
<div class="p">
<strong class="ph b">To turn off quick answers for Agent Workspace</strong><ol class="ol" id="topic_dg4_jkb_4gc__ol_ggr_kkb_4gc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_dg4_jkb_4gc__d8e1178" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Context panel</strong>.</span><p class="p">The configuration settings for the context panel appear.</p>
</li>
<li class="li">In the <strong class="ph b">Knowledge</strong> section, under the <strong class="ph b">Quick answers </strong>header,
deselect <strong class="ph b">Show a quick answer before search results</strong> to turn off quick
answers for Agent Workspace <p class="p"><img class="image mg-screenshot" id="topic_dg4_jkb_4gc__image_hgr_kkb_4gc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-quick-ans-turn-off.png" width="600"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
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