Copilot add-on resources

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<p id="docs-hc-snippet" style="display: none;">TheCopilot add-onis a set of AI-powered features focused on making your agents more productive while still allowing them to provide a high level of customer service. These features surface helpful insights and proactively suggest next steps, increasing agent efficiency and customer satisfaction.</p>
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<strong>Add-on</strong>
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<td>Copilot</td>
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<p class="p">The <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7908817636378" target="_blank">Copilot add-on</a> is a set of AI-powered features focused on
making your agents more productive while still allowing them to provide a high level of
customer service. These features surface helpful insights and proactively suggest next
steps, increasing agent efficiency and customer satisfaction. </p>
<p class="p">This article lists the features included in agent copilot and the available resources for
each feature. </p>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_nyd_4sw_xcc">
<h2 class="title topictitle2" id="ariaid-title2">Overall resources</h2>
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<ul class="ul" id="topic_nyd_4sw_xcc__ul_ajq_xsw_xcc">
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7908817636378" target="_blank">About agent copilot</a></p>
</li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5608652527386" target="_blank">Getting started with AI features in the
Zendesk Copilot add-on</a></li>
</ul>
</div>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_fdz_4sw_xcc">
<h2 class="title topictitle2" id="ariaid-title3">Auto assist resources</h2>
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<ul class="ul" id="topic_fdz_4sw_xcc__ul_w5s_ysw_xcc">
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8013454025114" target="_blank">Turning on and configuring auto
assist</a></p>
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<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7924047699738" target="_blank">Creating and managing procedures for auto
assist</a></p>
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<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8013439366810" target="_blank">Creating actions for auto
assist</a></p>
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<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7051314237466" target="_blank">Using auto assist to help agents solve
tickets</a></p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7719560079642" target="_blank">Workflow recipe: Canceling and refunding
a Shopify order with auto assist</a></p>
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<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7739110419610" target="_blank">Explore recipe: Reporting on the auto
assist feature of agent copilot</a></p>
</li>
</ul>
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<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_n1n_psw_xcc">
<h2 class="title topictitle2" id="ariaid-title4">Suggested first replies resources</h2>
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<ul class="ul" id="topic_n1n_psw_xcc__ul_on4_zsw_xcc">
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8037936748570" target="_blank">Turning on suggested first
replies</a></p>
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<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7041677653914" target="_blank">Using AI to generate a first reply in a
ticket</a></p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8037982400794" target="_blank">Explore recipe: Reporting on suggested
first replies</a></p>
</li>
</ul>
</div>
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<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_inq_qsw_xcc">
<h2 class="title topictitle2" id="ariaid-title5">Enhance writing resources</h2>
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<ul class="ul" id="topic_inq_qsw_xcc__ul_a2r_1tw_xcc">
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6948495103002" target="_blank">Turning on enhance writing</a></p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5608712782362" target="_blank">Enhancing ticket comments using
generative AI</a></p>
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<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6267360002714" target="_blank">Using generative AI to expand and enhance
help center content</a></p>
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</ul>
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<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_psl_rsw_xcc">
<h2 class="title topictitle2" id="ariaid-title6">Ticket summaries resources</h2>
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<ul class="ul" id="topic_psl_rsw_xcc__ul_lbj_btw_xcc">
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8037565521946" target="_blank">Turning on ticket
summarization</a></p>
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<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8037649972634" target="_blank">Summarizing ticket comments using
generative AI</a></p>
</li>
</ul>
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<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_sgq_ssw_xcc">
<h2 class="title topictitle2" id="ariaid-title7">Similar tickets resources</h2>
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<ul class="ul">
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8036381366426" target="_blank">Turning on similar tickets</a></p>
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<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6154115110170" target="_blank">Finding tickets similar to the current
ticket</a></p>
</li>
</ul>
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<div aria-labelledby="ariaid-title8" class="topic nested1" id="topic_vhg_tsw_xcc">
<h2 class="title topictitle2" id="ariaid-title8">Merging suggestions resources</h2>
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<ul class="ul" id="topic_vhg_tsw_xcc__ul_lxp_dtw_xcc">
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8044075423514" target="_blank">Turning on merging suggestions</a></p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6885971957914" target="_blank">Merging related tickets based on
suggestions</a></p>
</li>
</ul>
</div>
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<div aria-labelledby="ariaid-title9" class="topic nested1" id="topic_fy5_tsw_xcc">
<h2 class="title topictitle2" id="ariaid-title9">Intelligent triage classifications resources</h2>
<div class="body">
<ul class="ul" id="topic_fy5_tsw_xcc__ul_hq1_2tw_xcc">
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4550640560538" target="_blank">Automatically classifying tickets with
intelligent triage</a></p>
</li>
<li class="li">
<p class="p"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6711181959194" target="_blank">Classifying unique information in tickets
with entities</a></p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4685355428250" target="_blank">Viewing intelligent triage classifications
in tickets</a></p>
</li>
<li class="li">
<p class="p"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4471123173402" target="_blank">Intelligent triage resources</a></p>
</li>
</ul>
</div>
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