Enabling search across multiple help centers

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<p id="docs-hc-snippet" style="display: none;">If you set up federated search, you can also configure your search settings to include external content sources in your search results. SeeIncluding external content in your help center search results.</p>
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<p id="docs-ai-summary-content">You can let users search across multiple help centers by choosing which help center content and community posts appear in search results. This helps you surface the right knowledge base content across brands, and you can also include external sources with federated search. To use it, you need the right admin access and the proper plan.</p>
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<div class="note attention">
<span class="attentiontitle"></span> Customers who are not on a Suite Enterprise plan must have Support Enterprise and Knowledge Enterprise to support multiple help centers. </div>
If you have multiple help
centers, you can configure your help center search settings to let users search across one or
more of your help centers. You can decide which help centers to include in the search results
and whether you want to include community content from those help centers.</div>
<p class="p">If you set up federated search, you can also configure your search settings to include
external content sources in your search results. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4593607942298" target="_blank">Including external content in your help center search results.</a></p>
<p class="p">You must be a Knowledge admin to enable search for multiple help centers. </p>
<p class="p"><strong class="ph b">To enable users to search across multiple help centers</strong></p>
<ol class="ol" id="topic_ewz_sk2_cjb__ol_vq2_vlg_p3">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Settings</strong> (<img class="image" id="topic_ewz_sk2_cjb__image_gmd_ldx_s2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_settings.png">) in the sidebar.</span></li>
<li class="li">Click <strong class="ph b">Search settings</strong>.</li>
<li class="li">Under <strong class="ph b">Search sources</strong>, click <strong class="ph b">Manage</strong>.<p class="p"><img class="image img-screenshot" id="topic_ewz_sk2_cjb__image_jwv_vsc_w5b" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/guide-ew-search-sources-manage.png" width="600"></p>
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<li class="li">Review the search sources that are currently selected to appear in your help center search
results, then click <strong class="ph b">Manage search sources</strong> to add or remove sources from this
list.<p class="p"><img class="image img-screenshot" id="topic_ewz_sk2_cjb__image_qbz_hhh_w5b" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Search+source+page%402x.png" width="600"></p>
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<li class="li">In the <strong class="ph b">Manage search sources</strong> list, select the name of each help center you want to
include in the search results. The name of each help center that's been activated for a
brand appears in this list. You might not have a corresponding help center for each of your
brands.<p class="p">If you want to search for community posts from multiple help centers, you must
enable community as a search source in each help center's search settings. If you do not
have community enabled in the help center that contains the community post you want to
surface in search for other help centers, it will not appear in the search results for
those help centers. In the example below, the Zendesk help center can only surface
community results from the Hobby Supply help center if both the Hobby Supply and the
Zendesk communities are enabled.</p>
<p class="p"><img class="image img-screenshot" id="topic_ewz_sk2_cjb__image_v45_1yh_w5b" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/guide-ew-manage-search-sources-modal.png" width="500"></p>
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<li class="li">Click <strong class="ph b">Save</strong>.</li>
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