Viewing and managing your search settings

Knowledge admins can use the Search settings page to view and manage settings that impact the way in which your help center search functions.

For example, you can specify where to search for content and how to help users narrow down the search results. You can also create crawlers to connect to content from your other websites or specify a group of articles to appear in the search field before users even begin their search.

To view and manage search settings

In Knowledge admin, click the Settings icon ( ) in the sidebar, then select Search settings.

Click Manage on any search setting to manage that setting:

Search sources (Enterprise plans only): Define and enable the content sources that you want to include in help center search.

Featured articles: Specify a list of articles that you want to display to users who are searching in the help center.

Quick answers: Turns on generative search in your help center. Generative search is active by default for all plans. To turn this feature off, deselect Show quick answers for search queries and click Save.

Crawlers (Enterprise plans only): Set up web crawlers to crawl and index different content in the same or different websites.

Search filters (Enterprise plans only): Create sources and types for external content that you want to make available in your help center.

Use the breadcrumbs to move back up in the hierarchy as needed.