Including external content in your help center search results

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<p id="docs-hc-snippet" style="display: none;">If youset up federated searchusing the web crawler, API, or aKnowledge connector, you can configure your search settings to include external content sources in your help center search results.Users with permissionwho are performing searches in your help center can access your external content directly from the search results page.</p>
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<p id="docs-ai-summary-content">You can include external content sources in your help center search results by configuring search settings after setting up federated search. This allows users with permission to access external content directly from search results, grouped by content source. You can select which external sources to include, enhancing search capabilities across multiple content origins and help centers.</p>
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<p class="p" dir="ltr">If you <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4593564000410" target="_blank">set up federated search</a> using the web
crawler, API, or a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9796599390874" target="_blank">Knowledge connector</a>, you can configure
your search settings to include external content sources in your help center
search results. <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9796584600218#topic_z5f_xts_ygc" target="_blank">Users with permission</a> who are
performing searches in your help center can access your external content
directly from the search results page.</p>
<p class="p" dir="ltr">In search results, each piece of external content is grouped under the
relevant content source, which is the point of origin of the content. You can
configure your search settings to specify which external content sources you
want to include in your help center search results.</p>
<p class="p" dir="ltr">You must be a Knowledge admin to define the external content that you want
to include in help center search</p>
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<div class="note" id="guide_including_external_content_search__note_ayj_mkx_ytb">
<span class="notetitle">Note:</span> You can also include content from multiple help centers in
your search results. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821552666" target="_blank">Enabling search across multiple help centers</a>.</div>
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<p class="p"><strong class="ph b">To include external content in your help center search results</strong></p>
<ol class="ol" id="guide_including_external_content_search__ol_e2m_1jx_ytb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Settings</strong> (<img class="image" id="guide_including_external_content_search__d8e85" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_settings.png">) in the sidebar.</span></li>
<li class="li">Click <strong class="ph b">Search settings</strong>.</li>
<li class="li">Under <strong class="ph b">Search sources</strong>, click <strong class="ph b">Manage</strong>.<p class="p"><img class="image img-screenshot" id="guide_including_external_content_search__image_ums_n3l_x5b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-search-settings-2026.png" width="600"></p>
</li>
<li class="li">Review the search sources that are currently selected to appear in your help center
search results, then click <strong class="ph b">Add search sources</strong> to add or remove sources from
this list.<p class="p"><img class="image img-screenshot" id="guide_including_external_content_search__image_uwl_dnl_x5b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-search-sources-add-0728.png" width="600"></p>
</li>
<li class="li">In the <strong class="ph b">Manage search sources</strong> list, select the external source that you want
to include in the search results.<p class="p">The name of each external source that you
defined during federated search or connector setup appears in the
list, alongside help centers and associated communities (if you <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828794778-Creating-a-help-center-for-one-of-your-Support-brands" target="_blank">created help centers for multiple
brands</a>).</p>
<p class="p"><img class="image img-screenshot" id="guide_including_external_content_search__image_fdc_dkx_ytb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-confcnt-manage-search-src.png" width="500"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
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