Connecting Dropbox as an external knowledge source

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<p id="docs-hc-snippet" style="display: none;">You can connect Dropbox to your Zendesk account to make content availablewherever external content is used. You must be a Knowledge admin to set up and manage external content connections.</p>
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<p id="docs-ai-summary-content">You can connect Dropbox as an external knowledge source to sync content into your account for use across knowledge experiences. As a Knowledge admin, you choose top-level folders, and all supported files in those folders and subfolders sync over. You can add more connections, update content by changing files in Dropbox, and sync changes automatically or manually, with updates taking up to 24 hours.</p>
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<p class="p">You can connect Dropbox to your Zendesk account to make content available <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9822956298010#topic_cwq_c2s_ygc" target="_blank">wherever external content is used</a>. You must be
a Knowledge admin to set up and manage external content connections. </p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_c3s_fft_wgc__ul_kbk_dsh_xgc">
<li class="li"><a class="xref" href="#topic_ftg_xjt_wgc">Setting up a Dropbox connection</a></li>
<li class="li"><a class="xref" href="#topic_t1w_vps_ygc">Adding or removing content from your Dropbox connection</a></li>
</ul>
</div>
<div class="p">
<strong class="ph b">Related articles</strong>:<ul class="ul" id="topic_c3s_fft_wgc__ul_npx_2r1_xgc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10933554246938" target="_blank">Managing external knowledge
connections</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9822956298010" target="_blank">About connecting external content to Zendesk
for use across knowledge experiences</a></li>
</ul>
</div>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ftg_xjt_wgc">
<h2 class="title topictitle2" id="ariaid-title2">Setting up a Dropbox connection</h2>
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<p class="p">You can set up a Dropbox connection to connect and sync content from your Dropbox
knowledge base. </p>
<p class="p">When you set up a Dropbox connection, you select parent folders that reside in the
root directory of your Dropbox knowledge base. When the connector syncs, all
supported content within that parent folder (including subfolders and supported
files) will sync to your Zendesk account. </p>
<p class="p">You can sync as many parent folders as you like; however, you must create a new
connection for each one. After you create a Dropbox connection, you can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9822956298010#topic_opg_phs_ygc" target="_blank">configure workflows to use this external
content</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10933554246938" target="_blank">manage the external knowledge
connection</a>.</p>
<div class="p">
<strong class="ph b">To set up a Dropbox connection</strong><ol class="ol" id="topic_ftg_xjt_wgc__ol_ik3_ckt_wgc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Manage articles</strong>
(<img class="image" id="topic_ftg_xjt_wgc__d8e24" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_manage_articles.png">) in the sidebar.</span></li>
<li class="li">Click <strong class="ph b">External content &gt; Connections</strong>.</li>
<li class="li">Under the Available sources section, click <strong class="ph b">Connect</strong> on the Dropbox
card.</li>
<li class="li">Click <strong class="ph b">Continue</strong>.<p class="p"><img class="image img-screenshot" id="topic_ftg_xjt_wgc__image_s2p_bcl_y3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-dropbox-authen.jpg" width="350"></p>
</li>
<li class="li">Log into Dropbox with a user account that has the correct permissions for
content you want to sync to Zendesk.</li>
<li class="li">Select the Root folder that you want to sync to your Zendesk account, then
click <strong class="ph b">Sync</strong>.<p class="p">You can only select the top level folders in the root
directory; you cannot select subfolders or individual files in the root
directory. When you select a root folder, the sync automatically
includes all subfolders and supported file types (docx, .xlsx, .html,
and .md) in that folder. </p>
<p class="p"><img class="image img-screenshot" id="topic_ftg_xjt_wgc__image_wxp_y35_wgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-dropbox-connectroot.jpg" width="500"></p>
<p class="p">When the sync is complete, the page shows a green Synced status
for each synced folder. The number of Items reflects the files that you
synced from the top level folder and all subfolders underneath it. For
files to be synced to your Zendesk account, they must contain content.
</p>
<p class="p"><img class="image img-screenshot" id="topic_ftg_xjt_wgc__image_qbc_sk5_wgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-dropbox-connections-grid.jpg" width="700"></p>
</li>
</ol>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_t1w_vps_ygc">
<h2 class="title topictitle2" id="ariaid-title3">Adding or removing content from your Dropbox connection</h2>
<div class="body">
<p class="p">When you set up your Dropbox connector, you can create additional connections, with
each connection containing a single root folder. All supported content within each
root folder (subfolders and supported file types) is synced to the connection. </p>
<p class="p">To add or remove content from a Dropbox connection, you can add or delete the content
from your Dropbox knowledge base, then either wait for an automatic sync or
manually sync your site. The new content item will be reflected in the Items number
for the Dropbox connection on your Connections page.</p>
<div class="note" id="topic_t1w_vps_ygc__note_tzm_mtw_njc">
<span class="notetitle">Note:</span> Syncs (manual or automatic) can take up to 24 hours to
complete.</div>
<p class="p"><img class="image img-screenshot" id="topic_t1w_vps_ygc__image_ngh_22s_tjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-dropbox-connections-grid.jpg" width="700"></p>
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