Including external content in your help center search results

If youset up federated searchusing the web crawler, API, or aKnowledge connector, you can configure your search settings to include external content sources in your help center search results.Users with permissionwho are performing searches in your help center can access your external content directly from the search results page.


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Summary: ◀▼
You can include external content sources in your help center search results by configuring search settings after setting up federated search. This allows users with permission to access external content directly from search results, grouped by content source. You can select which external sources to include, enhancing search capabilities across multiple content origins and help centers.




If you set up federated search using the web
crawler, API, or a Knowledge connector, you can configure
your search settings to include external content sources in your help center
search results. Users with permission who are
performing searches in your help center can access your external content
directly from the search results page.
In search results, each piece of external content is grouped under the
relevant content source, which is the point of origin of the content. You can
configure your search settings to specify which external content sources you
want to include in your help center search results.
You must be a Knowledge admin to define the external content that you want
to include in help center search


Note: You can also include content from multiple help centers in
your search results. See Enabling search across multiple help centers.

To include external content in your help center search results

In Knowledge admin, click Settings ( ) in the sidebar.
Click Search settings.
Under Search sources, click Manage.

Review the search sources that are currently selected to appear in your help center
search results, then click Add search sources to add or remove sources from
this list.

In the Manage search sources list, select the external source that you want
to include in the search results. The name of each external source that you
defined during federated search or connector setup appears in the
list, alongside help centers and associated communities (if you created help centers for multiple
brands).


Click Save.


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