Connecting external knowledge sources to your Zendesk account

You can view all available Knowledge connectors from the Connections page in Knowledge admin. As connectors are added to Knowledge, they will appear as cards on this page, each labeled with an icon and the name of the connector.


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Summary: ◀▼
You can connect up to 50 external knowledge sources to your account, making their content accessible across your knowledge experiences. This feature supports various connectors like SharePoint, Notion, and Confluence. Managing these connections requires admin access, and storage limits vary by plan. Connecting external content helps centralize information, enhancing support efficiency and resource availability for your team.






Note: The ability to connect external content to your Zendesk
account is available for all plans. However, the storage limits for external data
vary by plan. See Managing data storage in your Zendesk account.
You
can connect external knowledge sources to your Zendesk account and make the content
available wherever external content is used. You can
configure up to 50 external content sources, which makes the related content
available in all of these areas.
This article contains the following topics:
Viewing all available Knowledge connectors
Connecting external content using a knowledge connector



Related articles:
About connecting external content to Zendesk
for use across knowledge experiences
Knowledge product limits for your help
center




Viewing all available Knowledge connectors

You can view all available Knowledge connectors from the Connections page in
Knowledge admin. As connectors are added to Knowledge, they will appear as cards on
this page, each labeled with an icon and the name of the connector.

To view all available Knowledge connectors
In Knowledge admin, click Manage articles ( ) in the sidebar.
Click External content > Connections.

Under the Available sources section, view the available Knowledge
connectors.





Connecting external content using a knowledge connector

To create a connection with any of the available Knowledge connectors and make the
related content available across your Knowledge experiences, see one of the
following articles:
Connecting SharePoint as an external
knowledge source
Connecting Notion as an external
knowledge source
Connecting Document360 as an external
knowledge source
Connecting Confluence as an external
knowledge source
Connecting Guru as an external knowledge
source


When you connect external knowledge sources to Zendesk, you’ll see them listed as an
external search source in Knowledge admin.
Note: You must be
a Knowledge admin to set up and manage external content connections.



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