Resources for preventing and managing spam

<p>This page lists resources for preventing and managing spam.</p><p>The following resources are available:</p><ul>
<li data-list-item-id="ee0119b8712fbd23ab619b12f12cd2af3"><a href="#h_01HNGNMKWSTDGAHKVEDEMWT19Q">Preventing spam</a></li>
<li data-list-item-id="ec1da5daa93ec9287e7cd465b6cc09dc2"><a href="#h_01HNGNPWPPR6VSM0B6T4XVFWAE">Identifying and managing spam</a></li>
<li data-list-item-id="e8266577e2f969e7580ebb5754dc1d2e1"><a href="#h_01HNGNQEX3Q1T5BQ1H58ZYHG29">Preventing and managing spam in help center</a></li>
</ul><p>If you have questions about the security of your Zendesk instance, contact Zendesk directly. In case of a suspected security breach, submit a ticket with the subject “Security” along with the details. Alternatively, you can send an email to <a href="mailto:security@zendesk.com">security@zendesk.com.</a> </p><div class="p"><div class="note important">
<span class="importanttitle"><strong>Important:</strong></span> Zendesk will <em>never</em> contact you by submitting a ticket to your account. If Zendesk needs to contact you, we'll use direct administrator email addresses, and it will always come from a <strong>@zendesk.com</strong> or <strong>@support.zendesk.com</strong> domain.</div></div><h2 id="h_01HNGNMKWSTDGAHKVEDEMWT19Q">Preventing spam</h2><h3 id="h_01HNGNMYX4FGVZ0QJBEJS1GJ1P">General guidelines</h3><ul>
<li data-list-item-id="e1df3b686c78bc80983bb1102093c664a"><a href="https://support.zendesk.com/hc/en-us/articles/4408888782618" rel="noopener noreferrer" target="_blank">General security best practices</a></li>
<li data-list-item-id="ed6c8cd5d0bbf8cfb924caffde7f8225b"><a href="https://support.zendesk.com/hc/en-us/articles/5418528821146" rel="noopener noreferrer" target="_blank">Zendesk Suite Product Controls and Recommendations Guide</a></li>
<li data-list-item-id="eaa6a4838cb4280524aa7c8b712738aeb"><a href="https://support.zendesk.com/hc/en-us/articles/4408832828186" rel="noopener noreferrer" target="_blank">Tips to combat spam and protect your business</a></li>
</ul><h3 id="h_01HNGNP01G3SGYC1XVZSX7E3ZV">Zendesk tools and features to help prevent spam</h3><ul>
<li data-list-item-id="e775db1392b4739e958f696a4d6b66777"><a href="https://support.zendesk.com/hc/en-us/articles/4408886840986" rel="noopener noreferrer" target="_blank">Setting your allowlist and blocklist to control email support requests</a></li>
<li data-list-item-id="e2c2ae11826b1695332f935745b579ca7"><a href="https://support.zendesk.com/hc/en-us/articles/4408821985818" rel="noopener noreferrer" target="_blank">Authenticating incoming email (SPF, DKIM, DMARC)</a></li>
<li data-list-item-id="e339dd9d8c2831c2c6dc3a4fd37929e28"><a href="https://support.zendesk.com/hc/en-us/articles/4408889141146" rel="noopener noreferrer" target="_blank">Understanding and managing suspended tickets and spam</a></li>
<li data-list-item-id="e84c4297e157799ca8610db2c3f65e23e"><a href="https://support.zendesk.com/hc/en-us/articles/4408826974874" rel="noopener noreferrer" target="_blank">Managing two-factor authentication for agents and admins</a></li>
<li data-list-item-id="e51819f80dc9f8e2eb3aa3f0f08b6dfec"><a href="https://support.zendesk.com/hc/en-us/articles/4408822149018" rel="noopener noreferrer" target="_blank">Setting the password security level</a></li>
<li data-list-item-id="ef59cb3516966aff4c6e3447826b6ea53">
<a href="https://support.zendesk.com/hc/en-us/articles/4408883587226" rel="noopener noreferrer" target="_blank">Single sign-on (SSO) options in Zendesk</a> </li>
<li data-list-item-id="ea690f95faa8dfdf3d5a8bb37ed78ce80"><a href="https://support.zendesk.com/hc/en-us/articles/4408887573274" rel="noopener noreferrer" target="_blank">Understanding options for end-user access and sign-in</a></li>
<li data-list-item-id="e9289e8ad1d06eabc7f53e4da94649060"><a href="https://support.zendesk.com/hc/en-us/articles/4408894156186" rel="noopener noreferrer" target="_blank">Restricting access to Zendesk Support and your help center using IP restrictions</a></li>
<li data-list-item-id="e3e520872b61b03473ff109469353c116"><a href="https://support.zendesk.com/hc/en-us/articles/4408883052442-Managing-end-user-settings#topic_nmz_421_w4b" rel="noopener noreferrer" target="_blank">Requiring authentication for the request and uploads APIs</a></li>
</ul><h2 id="h_01HNGNPWPPR6VSM0B6T4XVFWAE">Identifying and managing spam</h2><ul>
<li data-list-item-id="e1c2d7e073dc1c6a1693927810a7da7e6"><a href="https://www.zendesk.com/blog/spot-phishing-attack/" rel="noopener noreferrer" target="_blank">How to spot a phishing attack</a></li>
<li data-list-item-id="e5d90ce63db035541520396893bafa38e"><a href="https://support.zendesk.com/hc/en-us/articles/4408843002650" rel="noopener noreferrer" target="_blank">About flagged tickets</a></li>
<li data-list-item-id="ed64911df222cadc21c2919c8d73484d6"><a href="https://support.zendesk.com/hc/en-us/articles/4408842999066" rel="noopener noreferrer" target="_blank">Marking a ticket as spam and suspending the requester</a></li>
<li data-list-item-id="ef164d47eb11fe6bd999d3b43fe32ef95"><a href="https://support.zendesk.com/hc/en-us/articles/4408832102042" rel="noopener noreferrer" target="_blank">Guidelines for reviewing suspended tickets</a></li>
<li data-list-item-id="e09c109f3cbe74fb283652e67a7696602"><a href="https://support.zendesk.com/hc/en-us/articles/4408832769306" rel="noopener noreferrer" target="_blank">What does "detected as spam" mean?</a></li>
<li data-list-item-id="ef31e367d7019dffd30a8ddd7ba05adfd"><a href="https://support.zendesk.com/hc/en-us/articles/4408820838810" rel="noopener noreferrer" target="_blank">How can I stop a spam attack from coming from my contact form?</a></li>
<li data-list-item-id="e3fe94380a49d1fd5b444977c7d58acaa"><a href="https://support.zendesk.com/hc/en-us/articles/4408887368986" rel="noopener noreferrer" target="_blank">How can I combat spam submitted via web service?</a></li>
<li data-list-item-id="ea404bccf0dca3991c5a676492358b8b3"><a href="https://support.zendesk.com/hc/en-us/articles/4408833741978" rel="noopener noreferrer" target="_blank">How can I stop a spam attack coming from the Chat widget?</a></li>
<li data-list-item-id="ed8264b4aa8b17125da7584aa992912e1"><a href="https://support.zendesk.com/hc/en-us/articles/4408884016410" rel="noopener noreferrer" target="_blank">How can I bulk delete spam tickets in Zendesk?</a></li>
<li data-list-item-id="e1d513795f0a1c0a68b21d3a8b1c520dd"><a href="https://support.zendesk.com/hc/en-us/articles/4436864526618" rel="noopener noreferrer" target="_blank">Why did I receive spoofed emails in my account?</a></li>
<li data-list-item-id="ea2dcf33ceaa6efdb392f1c15eba4ebc4"><a href="https://support.zendesk.com/hc/en-us/articles/4408829602970" rel="noopener noreferrer" target="_blank">Viewing all events for ticket updates</a></li>
<li data-list-item-id="e54b156cf879b61876f216634c5affc2f">
<a href="https://support.zendesk.com/hc/en-us/articles/5436977203610" rel="noopener noreferrer" target="_blank">Designating an email address to receive required security notifications</a> </li>
</ul><h2 id="h_01HNGNQEX3Q1T5BQ1H58ZYHG29">Preventing and managing spam in help center</h2><ul>
<li data-list-item-id="e815ce34b01c07ed9d9a20a47b357c575"><a href="https://support.zendesk.com/hc/en-us/articles/4408883183770" rel="noopener noreferrer" target="_blank">About help center spam prevention</a></li>
<li data-list-item-id="eeaf97e3ae5445d2d2b20fbc176d6cec1"><a href="https://support.zendesk.com/hc/en-us/articles/4408888801690" rel="noopener noreferrer" target="_blank">Using the spam filter to prevent spam in your help center</a></li>
<li data-list-item-id="ea3545da90999a389edb46e248a035518"><a href="https://support.zendesk.com/hc/en-us/articles/4408838281882" rel="noopener noreferrer" target="_blank">Marking content as spam and removing it from your help center</a></li>
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