Viewing the audit log for changes to your account

<body>
<p id="docs-hc-snippet" style="display: none;">The audit log allows customers on Enterprise plans and above to view various changes in their Zendesk account since the account was created. It saves a record of these changes indefinitely, and you can view the entire change history.</p>
<div class="article-banners">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
</div>

<div class="article-banner" id="suite_ee">
<table>
<tbody>
<tr>
<td>
<strong>All Suites</strong>
</td>
<td>Enterprise or Enterprise Plus</td>
</tr>
</tbody>
</table>
</div>

<div class="article-banner" id="support_e">
<table>
<tbody>
<tr>
<td>
<strong>Support</strong>
</td>
<td>Enterprise</td>
</tr>
</tbody>
</table>
</div>

</div>
<div id="docs-ai-summary">
<p id="docs-ai-summary-toggle">Verified AI summary <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">Access the audit log to track changes made by admins and agents to your account. View detailed entries, including time, actor, and activity type. Use filters to find specific events and export the log as a CSV file. This feature helps you monitor account modifications and maintain a clear record of activities.</p>
</div>

<div class="body">

<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Logs &gt; Audit log</span>
</div>
<p class="p">The audit log allows customers on Enterprise plans and above to view various
changes in their Zendesk account since the account was created. It saves a
record of these changes indefinitely, and you can view the entire change
history. </p>
<p class="p">Admins and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" target="_blank">agents with permission</a> can
view the audit log in <a class="xref" href="#topic_msk_g4r_slb">Admin
Center</a> or through the <a class="xref" href="https://developer.zendesk.com/rest_api/docs/support/audit_logs" target="_blank">Support API</a>.</p>
<p class="p">This article contains the following sections:</p>
<ul class="ul" id="topic-1__ul_f1f_wxq_slb">
<li class="li"><a class="xref" href="#topic_j15_wxq_slb">About the audit log changes</a></li>
<li class="li"><a class="xref" href="#topic_msk_g4r_slb">Viewing the audit log in Admin Center</a></li>
<li class="li"><a class="xref" href="#topic_lvh_mft_jsb">Filtering the audit log</a></li>
<li class="li"><a class="xref" href="#topic_vsy_nss_jsb">Exporting the audit log</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_j15_wxq_slb">
<h2 class="title topictitle2" id="ariaid-title2">About the audit log changes</h2>
<div class="body">
<p class="p">There are two key things to understand about the audit log: the <a class="xref" href="#topic_gfd_rpg_nxb">types of changes
captured</a> and the <a class="xref" href="#topic_a5l_tpg_nxb">details provided for each log
entry</a>.</p>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested2" id="topic_gfd_rpg_nxb">
<h3 class="title topictitle3" id="ariaid-title3">Changes captured in the audit log</h3>
<div class="body">
<p class="p">The audit log tracks changes that agents and admins have made to
your Zendesk account. End user activities are not
captured.</p>
<p class="p">The audit log shows changes to the following areas:</p>
<ul class="ul" id="topic_gfd_rpg_nxb__ul_xwh_zpg_nxb">
<li class="li">Account information and settings</li>
<li class="li">Users (updates to existing users only; activities
related to creating new users are not captured)</li>
<li class="li">Apps</li>
<li class="li">Web Widget</li>
<li class="li">Business rules</li>
<li class="li">Ticket settings</li>
<li class="li">Organizations</li>
<li class="li">Custom objects</li>
<li class="li">Task lists</li>
<li class="li">Action flows</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_a5l_tpg_nxb">
<h3 class="title topictitle3" id="ariaid-title4">Audit log entries</h3>
<div class="body">
<p class="p">For each entry in the audit log, the following information is
included:</p>
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_a5l_tpg_nxb__table_ymx_gkr_slb" rules="all" summary="">
<colgroup>
<col style="width:34.01360544217687%">
<col style="width:65.98639455782312%">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry nocellnorowborder" id="d91e166" style="vertical-align:top;">Column</th>
<th class="entry cell-norowborder" id="d91e169" style="vertical-align:top;">Description</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry nocellnorowborder" headers="d91e166" style="vertical-align:top;">Time</td>
<td class="entry cell-norowborder" headers="d91e169" style="vertical-align:top;">Time and date the event occurred</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d91e166" style="vertical-align:top;">Actor</td>
<td class="entry cell-norowborder" headers="d91e169" style="vertical-align:top;">User or system that caused the event<p class="p">Some
changes are performed through automated system
processes and appear as actions by the system user
"Zendesk."</p>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d91e166" style="vertical-align:top;">IP address</td>
<td class="entry cell-norowborder" headers="d91e169" style="vertical-align:top;">IP address of the user who caused the
event</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d91e166" style="vertical-align:top;">Item</td>
<td class="entry cell-norowborder" headers="d91e169" style="vertical-align:top;">Object changed by the actor</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d91e166" style="vertical-align:top;">Activity type</td>
<td class="entry cell-norowborder" headers="d91e169" style="vertical-align:top;">Type of action for the event (Created,
Updated, Deleted, Exported, or Signed in)</td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" headers="d91e166" style="vertical-align:top;">Activity</td>
<td class="entry cellrowborder" headers="d91e169" style="vertical-align:top;">Details about the event</td>
</tr>
</tbody>
</table>
</div>
<p class="p">In Admin Center, audit log timestamps appear in <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887059866#topic_dil_hnc_xe" target="_blank">your account's time
zone</a>. If you are unsure what time the audit
log is using, hover over the information icon in the
<strong class="ph b">Time</strong> column heading.</p>
<p class="p"><img class="image img-screenshot" id="topic_a5l_tpg_nxb__image_msk_2sp_ytb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/audit_log_time_zone.png" width="400"></p>
<p class="p">In the Zendesk API and CSV export file, audit log timestamps
appear in Coordinated Universal Time (UTC). </p>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_msk_g4r_slb">
<h2 class="title topictitle2" id="ariaid-title5">Viewing the audit log in Admin Center</h2>
<div class="body">
<p class="p">From the Audit log page in Admin Center, you can view the audit log as a
whole, sort the log by time, <a class="xref" href="#topic_lvh_mft_jsb">filter the list</a>, or export a copy of
the log.</p>
<p class="p"><img class="image img-screenshot" id="topic_msk_g4r_slb__image_xgr_52k_znb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_audit_log_type.png" width="750"></p>
<div class="p">
<strong class="ph b">To view the audit log</strong><ul class="ul" id="topic_msk_g4r_slb__ul_ej4_3ss_jsb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_msk_g4r_slb__image_ehb_xfc_ksb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Logs &gt; Audit log</strong>.</span></li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_lvh_mft_jsb">
<h2 class="title topictitle2" id="ariaid-title6">Filtering the audit log</h2>
<div class="body">
<p class="p">Often, only part of the picture is available when you visit the audit
log. For example, you might know when something changed (but not
what) or who changed something (but not when). Since the audit log
can include a large volume of events, filtering makes it easier to
find what you’re looking for.</p>
<p class="p">While top audit events are available as filters, not all event types can
be filtered. Additional audit events will be added over time.</p>
<div class="note tip" id="topic_lvh_mft_jsb__note_dh1_pdh_4xb">
<span class="tiptitle">Tip:</span> If you repeat the same audit log
filters, bookmark them in your web browser after you apply them. The
filter displays in the URL.</div>
<p class="p"><strong class="ph b">To filter the audit log</strong></p>
<ol class="ol" id="topic_lvh_mft_jsb__ol_j1y_z3t_jsb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_lvh_mft_jsb__image_ehb_xfc_ksb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Logs &gt; Audit log</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Time</strong> column to sort the entries by date.</li>
<li class="li">To use more filters, click <strong class="ph b">Filter</strong>.<p class="p">Additional filters
appear in a side drawer.</p>
<p class="p"><img class="image img-screenshot" id="topic_lvh_mft_jsb__image_rt4_t35_jsb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_audit_log_filters_drawer.png" width="275"></p>
</li>
<li class="li">To find entries within a specific date range, enter a <strong class="ph b">Start
date</strong> and <strong class="ph b">End date</strong>.</li>
<li class="li">
<p class="p">Enter a name in the <strong class="ph b">Actor</strong> field to filter by the
people or systems responsible for the
activities.</p>
</li>
<li class="li">Select an <strong class="ph b">Activity type</strong> to filter entries by the action
type (Created, Updated, Deleted, Exported, or Signed
In).</li>
<li class="li">Use the filters in the Item section to filter by a specific
setting, user, or business rule that has changed.<ol class="ol" id="topic_lvh_mft_jsb__ol_kzf_g2g_svb" type="a">
<li class="li">In the <strong class="ph b">Type</strong> field, select or search for
the generic item type you want to filter by (for
example, "trigger"). <p class="p">An initial list of item
types appears in the dropdown, but you can start
typing to access more. For example, typing
<strong class="ph b">cus</strong> displays the Customer, Custom Status,
and Custom Object item types.</p>
</li>
<li class="li">In the <strong class="ph b">Names</strong> field, select or search for
the specific items you want to filter by (for
example, the trigger named "Notify assignee of
comment update").</li>
</ol>
</li>
<li class="li">Click <strong class="ph b">Apply filters</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_vsy_nss_jsb">
<h2 class="title topictitle2" id="ariaid-title7">Exporting the audit log</h2>
<div class="body">
<p class="p">You can export a CSV formatted copy of the audit log. If you filter the
list before starting the export, the CSV file is also filtered this
way. The exported copy is emailed to your primary Zendesk email
address. </p>
<p class="p"><strong class="ph b">To export a copy of the audit log</strong></p>
<ol class="ol" id="topic_vsy_nss_jsb__ol_xth_1ts_jsb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_vsy_nss_jsb__image_ehb_xfc_ksb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Logs &gt; Audit log</strong>.</span></li>
<li class="li">
<a class="xref" href="#topic_lvh_mft_jsb">Filter the audit
log</a> as needed.</li>
<li class="li">Click <strong class="ph b">Email CSV</strong>.</li>
</ol>
</div>
</div>
<script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/4408828001434-Viewing-the-audit-log-for-changes-to-your-account",
"url": "https://support.zendesk.com/hc/en-us/articles/4408828001434-Viewing-the-audit-log-for-changes-to-your-account",
"headline": "Viewing the audit log for changes to your account",
"description": "You can view, filter, and export a detailed audit log of changes made by agents and admins to your account settings and configurations through the Admin Center or API.",
"articleSection": "Securing your Zendesk account",
"datePublished": "2021-10-16T03:31:48+00:00",
"dateModified": "2026-08-31T15:40:37.681613+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/4408828001434-Viewing-the-audit-log-for-changes-to-your-account"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"url": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"url": "https://support.zendesk.com/hc/en-us"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk"
}
}</script><script id="fast-path-script">
//<![CDATA[
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//]]>
</script><script id="ai-summary-script">
//<![CDATA[
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//]]>
</script>
</body>