Analyzing and improving the security posture of your Zendesk account

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<p id="docs-ai-summary-content">Access the Security overview page to manage your account's security settings and assess your security health. Review critical and recommended security ratings to identify potential vulnerabilities. Expand sections to view detailed recommendations and take action to enhance your security posture. Remember, these recommendations are general best practices, and you should tailor controls to fit your organization's needs.</p>
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<div class="note fastpath" id="ac_security_dashboard__note_ajw_mvj_vgc">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Security &gt; Overview</span>
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<p class="p" dir="ltr">The Security overview page in Admin Center serves as a centralized location for
managing your account's security-related settings and provides insight into which
features are enabled in your account.</p>
<div class="p">This article includes these sections:<ul class="ul" id="ac_security_dashboard__ul_oy4_fhp_hvb">
<li class="li"><a class="xref" href="#topic_ypj_y3f_p2c">Opening the Security overview page</a></li>
<li class="li"><a class="xref" href="#topic_uh4_dhk_vgc">Viewing the overall security health of your account</a></li>
<li class="li"><a class="xref" href="#topic_krm_gvl_vgc">Reviewing Zendesk recommendations and updating your configuration</a></li>
</ul>
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<div class="p">Related articles:<ul class="ul" id="ac_security_dashboard__ul_lsv_l3s_ygc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888782618" target="_blank">General security best practices</a></li>
</ul>
</div>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ypj_y3f_p2c">
<h2 class="title topictitle2" id="ariaid-title2">Opening the Security overview page</h2>
<div class="body">
<p class="p">You must be an admin to access the Security overview page.</p>
<p class="p"><strong class="ph b">To open the Security overview page</strong></p>
<ul class="ul" id="topic_ypj_y3f_p2c__ul_hbl_djf_p2c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ypj_y3f_p2c__d9e236" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Security &gt; Security overview</strong>.</span></li>
</ul>
<p class="p">The Security overview page opens. This page includes separate sections to help you
view and manage the security features available in your account. Only the security
settings related to your account plan are displayed.</p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_uh4_dhk_vgc">
<h2 class="title topictitle2" id="ariaid-title3">Viewing the overall security health of your account</h2>
<div class="body">
<p class="p">The panels at the top of the Security overview page provide a high-level dashboard of
your account's security health.</p>
<p class="p"><img class="image img-screenshot" id="topic_uh4_dhk_vgc__image_gvl_wb3_gfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/security_dashboard_overview.png" width="730"></p>
<p class="p">Use the table below to understand the different security ratings in the
dashboard.</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_uh4_dhk_vgc__table_msn_5kq_vgc" rules="all" summary="">
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<col style="width:25.97402597402597%">
<col style="width:74.02597402597402%">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e128" style="vertical-align:top;">Security rating</th>
<th class="entry cellrowborder" id="d89e131" style="vertical-align:top;">Description</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e128" style="vertical-align:top;">Critical (<img class="image img-screenshot" id="topic_uh4_dhk_vgc__image_dzs_pmq_vgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/security_critical_icon.png" width="20">)</td>
<td class="entry cellrowborder" headers="d89e131" style="vertical-align:top;">Security settings rated as critical require your immediate
review. Your current configuration for these settings could
compromise the overall security of your account.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e128" style="vertical-align:top;">Recommended (<img class="image img-screenshot" id="topic_uh4_dhk_vgc__image_d5d_qmq_vgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/security_recommended_icon.png" width="20">)</td>
<td class="entry cellrowborder" headers="d89e131" style="vertical-align:top;">We recommend you review these settings and determine if they
are appropriately set for your use of Zendesk. These settings
may be introducing additional exposure to attacks, and adjusting
them may reduce this exposure.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e128" style="vertical-align:top;">Healthy</td>
<td class="entry cellrowborder" headers="d89e131" style="vertical-align:top;">Healthy settings adhere to Zendesk's general recommendations.
No action or changes are required.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e128" style="vertical-align:top;">Unavailable</td>
<td class="entry cellrowborder" headers="d89e131" style="vertical-align:top;">Zendesk couldn't retrieve data for the setting. This can
occur for several reasons, such as the API endpoint being
inaccessible or the current user not having the necessary
privileges to access it. Try refreshing your browser. </td>
</tr>
</tbody>
</table>
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<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_krm_gvl_vgc">
<h2 class="title topictitle2" id="ariaid-title4">Reviewing Zendesk recommendations and updating your configuration</h2>
<div class="body">
<p class="p">On the Security overview page, security settings are organized into expandable
sections by type.</p>
<p class="p">If any settings within the group have a Critical or Recommended status, an icon
displays in the section header. </p>
<p class="p"><img class="image img-screenshot" id="topic_krm_gvl_vgc__image_pfg_qqq_abc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/security_dashboard_collapsed.png" width="650"></p>
<p class="p">Expand the header to review the details and recommendations.</p>
<div class="p">
<div class="note important" id="topic_krm_gvl_vgc__note_dsc_lqy_vgc">
<span class="importanttitle">Important:</span> The recommendations on the Security
overview page reflect general best practices and do not guarantee security. You
are responsible for determining and implementing controls appropriate to your
organization.</div>
</div>
<p class="p"><strong class="ph b">To review ratings and recommendations for security settings</strong></p>
<ol class="ol" id="topic_krm_gvl_vgc__ol_qrx_xvl_vgc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_krm_gvl_vgc__d9e236" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Security &gt; Security overview</strong>.</span></li>
<li class="li">Expand a section that displays a Critical (<img class="image img-screenshot" id="topic_krm_gvl_vgc__image_a1f_1pq_vgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/security_critical_icon.png" width="20">) or
Recommended (<img class="image img-screenshot" id="topic_krm_gvl_vgc__image_wht_1pq_vgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/security_recommended_icon.png" width="20">)
rating.</li>
<li class="li">Click <img class="image img-screenshot" id="topic_krm_gvl_vgc__image_nzs_2pq_vgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/options-menu-icon-small.png" width="15"> next to a
setting, then click <strong class="ph b">View details</strong>.<p class="p"><img class="image img-screenshot" id="topic_krm_gvl_vgc__image_hn4_ppq_vgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/security_dashboard_menu_2.png" width="750"></p>
</li>
<li class="li">In the side panel that appears, review the setting description and Zendesk
recommendations. <p class="p"><img class="image img-screenshot" id="topic_krm_gvl_vgc__image_qpy_ypq_vgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/security_dashboard_side_panel.png" width="400"></p>
</li>
<li class="li">After reviewing the information, take action as needed:<ul class="ul" id="topic_krm_gvl_vgc__ul_t2f_crq_vgc">
<li class="li">To learn more about the setting, click the link to view a Zendesk help
center article.</li>
<li class="li">Click <strong class="ph b">Go to setting</strong> to review or update the setting in your
Zendesk account.</li>
<li class="li">Click <strong class="ph b">Close</strong> to close the side panel.</li>
</ul>
</li>
</ol>
</div>
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