Viewing the audit log for changes to your account




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Access the audit log to track changes made by admins and agents to your account. View detailed entries, including time, actor, and activity type. Use filters to find specific events and export the log as a CSV file. This feature helps you monitor account modifications and maintain a clear record of activities.





Location: Admin Center > Account > Logs > Audit log

The audit log allows customers on Enterprise plans and above to view various
changes in their Zendesk account since the account was created. It saves a
record of these changes indefinitely, and you can view the entire change
history.
Admins and agents with permission can
view the audit log in Admin
Center or through the Support API.
This article contains the following sections:

About the audit log changes
Viewing the audit log in Admin Center
Filtering the audit log
Exporting the audit log



About the audit log changes

There are two key things to understand about the audit log: the types of changes
captured and the details provided for each log
entry.


Changes captured in the audit log

The audit log tracks changes that agents and admins have made to
your Zendesk account. End user activities are not
captured.
The audit log shows changes to the following areas:

Account information and settings
Users (updates to existing users only; activities
related to creating new users are not captured)
Apps
Web Widget
Business rules
Ticket settings
Organizations
Custom objects




Audit log entries

For each entry in the audit log, the following information is
included:








Column
Description




Time
Time and date the event occurred


Actor
User or system that caused the event Some
changes are performed through automated system
processes and appear as actions by the system user
"Zendesk."



IP address
IP address of the user who caused the
event


Item
Object changed by the actor


Activity type
Type of action for the event (Created,
Updated, Deleted, Exported, or Signed in)


Activity
Details about the event




In Admin Center, audit log timestamps appear in your account's time
zone. If you are unsure what time the audit
log is using, hover over the information icon in the
Time column heading.

In the Zendesk API and CSV export file, audit log timestamps
appear in Coordinated Universal Time (UTC).




Viewing the audit log in Admin Center

From the Audit log page in Admin Center, you can view the audit log as a
whole, sort the log by time, filter the list, or export a copy of
the log.


To view the audit log
In Admin Center, click
Account in the sidebar, then select Logs > Audit log.





Filtering the audit log

Often, only part of the picture is available when you visit the audit
log. For example, you might know when something changed (but not
what) or who changed something (but not when). Since the audit log
can include a large volume of events, filtering makes it easier to
find what you’re looking for.
While top audit events are available as filters, not all event types can
be filtered. Additional audit events will be added over time.

Tip: If you repeat the same audit log
filters, bookmark them in your web browser after you apply them. The
filter displays in the URL.
To filter the audit log

In Admin Center, click
Account in the sidebar, then select Logs > Audit log.
Click the Time column to sort the entries by date.
To use more filters, click Filter. Additional filters
appear in a side drawer.


To find entries within a specific date range, enter a Start
date and End date.

Enter a name in the Actor field to filter by the
people or systems responsible for the
activities.

Select an Activity type to filter entries by the action
type (Created, Updated, Deleted, Exported, or Signed
In).
Use the filters in the Item section to filter by a specific
setting, user, or business rule that has changed.
In the Type field, select or search for
the generic item type you want to filter by (for
example, "trigger"). An initial list of item
types appears in the dropdown, but you can start
typing to access more. For example, typing
cus displays the Customer, Custom Status,
and Custom Object item types.

In the Names field, select or search for
the specific items you want to filter by (for
example, the trigger named "Notify assignee of
comment update").


Click Apply filters.




Exporting the audit log

You can export a CSV formatted copy of the audit log. If you filter the
list before starting the export, the CSV file is also filtered this
way. The exported copy is emailed to your primary Zendesk email
address.
To export a copy of the audit log

In Admin Center, click
Account in the sidebar, then select Logs > Audit log.

Filter the audit
log as needed.
Click Email CSV.




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