Additional security for Support

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</div><p><span style="font-weight: 400;">Zendesk supports two features that provide additional security for your account: </span></p><ul>
<li data-list-item-id="eab9f4ac4b77c0a9a7342ef3bccd14ab0"><span style="font-weight: 400;">Enhanced Disaster Recovery. This feature is included in Zendesk Suite Enterprise Plus plans. </span></li>
<li data-list-item-id="e3508d19baec61e27be247de14acd3332"><span style="font-weight: 400;">Advanced Compliance. This feature is included in Zendesk Suite Professional plans and above. </span></li>
</ul><p><span style="font-weight: 400;">Advanced Compliance is also a legacy add-on for Support Professional plans and above. </span><br><span style="font-weight: 400;"></span></p><p>This article includes the following sections:</p><ul>
<li data-list-item-id="eb1d15ce03c3adb19a26481bdb8ccc939"><a href="#h_7d507122-f5aa-405e-a3e7-4ded1f773167" rel="undefined" target="_self">About the additional security functionality</a></li>
<li data-list-item-id="e30d05feba94a6d023fdd09742f6e1b9b"><a href="#h_6e486963-376c-484e-b736-1133e4cdec94" rel="undefined" target="_self">Exceptions to additional security functionality</a></li>
</ul><h2 id="h_7d507122-f5aa-405e-a3e7-4ded1f773167">About the additional security functionality</h2><p><span style="font-weight: 400;">Additional security functionality includes:</span><span style="font-weight: 400;"></span></p><ul>
<li data-list-item-id="e7eb02591708110b170a88f8f1ec30c7e" style="font-weight: 400;">
<a href="https://support.zendesk.com/hc/en-us/articles/4408826350234" rel="noopener noreferrer" target="_blank">Enhanced Disaster Recovery</a><span style="font-weight: 400;"> enhances the protection of your Zendesk data and provides for faster recovery in the event of a disaster that interrupts your Zendesk service.</span>
</li>
<li data-list-item-id="e40ae8a1369e5efb9ba85d67e8ff00689" style="font-weight: 400;">
<a href="https://support.zendesk.com/hc/en-us/articles/4408832117786" rel="noopener noreferrer" target="_blank">Advanced Compliance</a><span style="font-weight: 400;"> helps you fulfill your obligations under the </span><a href="https://aspe.hhs.gov/reports/health-insurance-portability-accountability-act-1996"><span style="font-weight: 400;">Health Insurance Portability and Accountability Act (HIPAA)</span></a><span style="font-weight: 400;">. With this feature, you have the ability to enter into a Business Associate Agreement (BAA) with Zendesk. </span>
</li>
</ul><h2 id="h_6e486963-376c-484e-b736-1133e4cdec94">Exceptions to additional security functionality</h2><p><span style="font-weight: 400;">In addition to the exceptions mentioned in the Enhanced Disaster Recovery and Advanced Compliance articles, the additional security functionality also may not apply to the following services: </span></p><ul>
<li data-list-item-id="e8a1feb988cf80c413fc7c2c403eb2e76" style="font-weight: 400;"><span style="font-weight: 400;">Zendesk Net Promoter Score (NPS) Surveys</span></li>
<li data-list-item-id="ee4edb5bf83f78490f321241adfd30330" style="font-weight: 400;">
<span style="font-weight: 400;">Zendesk Explore. See </span><a href="https://support.zendesk.com/hc/en-us/articles/4408831157914" rel="noopener noreferrer" target="_blank"><span style="font-weight: 400;">HIPAA considerations when using Zendesk Explore</span></a><span style="font-weight: 400;"> </span>
</li>
<li data-list-item-id="ed465ba1eee36dd61096f579048672580" style="font-weight: 400;">
<span style="font-weight: 400;">Other services managed and hosted by third parties and the data you enter into these other services, as defined in our </span><a href="https://www.zendesk.com/company/terms" rel="noopener noreferrer" target="_blank">Main Services Agreement</a><span style="font-weight: 400;">.</span>
</li>
</ul><p><a href="https://www.twilio.com/security" rel="noopener noreferrer" target="_blank"><span style="font-weight: 400;">Click here</span></a><span style="font-weight: 400;"> to learn more about security for Zendesk Talk. For the other services listed above, </span><a href="https://www.zendesk.com/product/zendesk-security/"><span style="font-weight: 400;">click here</span></a><span style="font-weight: 400;"> to learn more about Zendesk security. </span></p><script id="docs-schema-markup" type="application/ld+json">{
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