Managing groups in Zendesk QA

Manage groups to organize users, filter dashboards, and set up assignments. You can edit group details, add multiple members at once, archive groups for later use, restore archived groups, and permanently delete groups. These actions help streamline user management and improve workflow efficiency.




Location: Zendesk QA > Dashboard > Users, bots, and workspaces

This article describes how to manage groups in Zendesk QA. Groups allow you to
organize users, filter information in dashboards and conversations, and to set up
assignments.
Admins, account managers, workspace managers, and leads can create and manage groups in Zendesk QA.
This article contains the following topics:

Editing groups
Adding multiple group
members at the same time
Archiving groups
Restoring archived groups
Deleting groups

Related articles

Creating groups in Zendesk QA
Managing users in Zendesk QA
Managing workspace members in Zendesk
QA



Editing groups

Editing groups allows you to modify group names, adjust group members’ roles, add
members, and remove members.

To edit a group
In Quality assurance, click your profile icon in the top-right
corner, then select Users, bots, and workspaces.
In the side menu, click Groups.
Click the name of the group you want to edit.
Make changes to the group’s name or members.
Click Save changes.






Adding multiple group members at the same time

Admins, account managers, and workspace managers can access the Users page to perform bulk actions such as adding multiple users to groups and removing multiple users from groups.



Archiving groups

You can archive a group so it is no longer visible in places such as
dashboard filters. You can restore
it later if necessary.

To archive a group
In Quality assurance, click your profile icon in the top-right
corner, then select Users, bots, and workspaces.
In the side menu, click Groups.
Next to the group you want to archive, click the options menu ( ) and select Archive. The
group now appears under the Archived tab.







Restoring archived groups

You can restore an archived group to resume using it. The restored group is listed
under the Active tab again.

To restore an archived group
In Quality assurance, click your profile icon in the top-right
corner, then select Users, bots, and workspaces.
In the side menu, click Groups.
Click the Archived tab.
Next to the group you want to reactivate, click Restore.





Deleting groups

You can permanently delete both active and archived groups.

To delete a group
In Quality assurance, click your profile icon in the top-right
corner, then select Users, bots, and workspaces.
In the sidebar, click Groups.
Depending on whether the group you want to delete is active or archived,
perform one of the following actions:
If the group is active, click the options menu ( ) and select Delete.
If the group is archived, click the Archived tab, then click
the delete icon ( ) in the row for that
group.


In the confirmation dialog, click Delete group.