Changing the account's default workspace in Zendesk QA

All accounts have one default workspace. A workspace allows reviewers to review conversations using one set of criteria.


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Quality Assurance (QA) or Workforce Engagement Management (WEM)






Verified AI summary ◀▼
When you have access to the QA feature, all new users start in the default workspace, but you can switch it if needed. This flexibility allows you to tailor the workspace to better fit your team's needs and review conversations using specific criteria. Remember, you can't remove users from the default workspace, but you can change which workspace is set as default.




Location: Zendesk QA > Dashboard > Users, bots, and workspaces

All accounts have one default workspace. A workspace allows reviewers to review
conversations using one set of criteria.
Once given access to Zendesk QA, all new users
are automatically assigned to the account’s default workspace. However, they can also
work in other workspaces.
You cannot remove users from the account’s default workspace however, after
creating additional workspaces, you can change
the default workspace if needed.

To change the account’s default workspace

In Quality assurance, click your profile icon in the top-right
corner.
Click Settings ( ).
In the sidebar under Account, click
General.
Use the Default workspace drop-down to select your preferred default
workspace for all users.