Blocking unwanted callers

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<p id="docs-hc-snippet" style="display: none;">When you run a call center, you might need to block unwanted or spam calls. You can block incoming calls from a single number, or use conditions to block multiple numbers simultaneously. Additionally, you cannot make calls to blocked numbers.</p>
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<p id="docs-ai-summary-content">Block unwanted or spam calls by managing blocked numbers and conditions. As an admin or team lead, you can block single numbers or use conditions to block multiple numbers. Edit or unblock numbers anytime, and note that calls to blocked numbers won't connect. This feature helps maintain a smooth call center experience by preventing disruptions from unwanted callers.</p>
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<p class="p">When you run a call center, you might need to block unwanted or spam calls. You can block
incoming calls from a single number, or use conditions to block multiple numbers
simultaneously. Additionally, you cannot make calls to blocked numbers.</p>
<p class="p">You must be a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832171034#topic_a54_zlt_qmb" target="_blank">Talk admin or team lead</a> to manage blocked
numbers.</p>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="id_4408834961050__ul_q3n_prn_bhb">
<li class="li"><a class="xref" href="#topic_crv_rqn_bhb">Viewing your blocked numbers</a></li>
<li class="li"><a class="xref" href="#topic_tgh_kpn_bhb">Blocking numbers</a></li>
<li class="li"><a class="xref" href="#topic_rqh_jrn_bhb">Editing blocked numbers</a></li>
<li class="li"><a class="xref" href="#topic_pct_gby_xkb">Calling blocked numbers</a></li>
<li class="li"><a class="xref" href="#topic_dtz_kpn_bhb">Unblocking numbers</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_crv_rqn_bhb">
<h2 class="title topictitle2" id="ariaid-title2">Viewing your blocked numbers</h2>
<div class="body">
<p class="p">You can view blocked numbers and conditions.</p>
<p class="p"><strong class="ph b">To view your blocked numbers</strong></p>
<ol class="ol" id="topic_crv_rqn_bhb__ol_bps_sqn_bhb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_crv_rqn_bhb__d8e943" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png">
<strong class="ph b">Channels</strong> in the sidebar, then select <strong class="ph b">Talk and email &gt; Talk</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Blocked numbers</strong> tab.</li>
</ol>
<p class="p">A list of your blocked numbers is displayed.</p>
<p class="p"><img alt="Blocked number list" class="image img-screenshot" id="topic_crv_rqn_bhb__image_wf1_rsn_bhb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Talk_block_1.png"></p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_tgh_kpn_bhb">
<h2 class="title topictitle2" id="ariaid-title3">Blocking numbers</h2>
<div class="body">
<p class="p">You can block a single number or block all numbers that match a condition you enter.
This includes calls where the caller ID is withheld, often identified as
Anonymous.</p>
<div class="p">
<div class="note note">
<span class="notetitle">Note:</span> You can't block numbers when using a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8397091234586" target="_blank">SIP-IN line</a>.</div>
</div>
<p class="p"><strong class="ph b">To block a single number</strong></p>
<ol class="ol" id="topic_tgh_kpn_bhb__ol_gzk_4pn_bhb">
<li class="li">On the <strong class="ph b">Blocked numbers</strong> tab, click <strong class="ph b">Add number</strong>.</li>
<li class="li">On the add number page, choose <strong class="ph b">Equal to</strong> from the <strong class="ph b">Condition</strong>
drop-down list.</li>
<li class="li">In the <strong class="ph b">Phone number</strong> field, enter the number you want to block.<div class="p">
<div class="note important">
<span class="importanttitle">Important:</span> The value must be a number in the e.164 format or the
word "Anonymous", to block calls with no caller ID.</div>
</div>
<p class="p"><img alt="Block a new number" class="image img-screenshot" id="topic_tgh_kpn_bhb__image_urk_k5k_chb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Talk_block_3.png"></p>
</li>
<li class="li">When you are finished, click <strong class="ph b">Save changes</strong>.</li>
</ol>
<p class="p">The phone number you entered is added to the list of blocked numbers and is
immediately blocked.</p>
<p class="p"><strong class="ph b">To block all numbers that match a condition</strong></p>
<ol class="ol" id="topic_tgh_kpn_bhb__ol_vl1_1rk_chb">
<li class="li">On the <strong class="ph b">Blocked numbers</strong> tab, click <strong class="ph b">Add number</strong>.</li>
<li class="li">From the <strong class="ph b">Condition</strong> drop-down list choose <strong class="ph b">Starts with</strong> if you want
to block all numbers that start with the pattern you enter or <strong class="ph b">Ends with</strong>
to block all numbers that end in the pattern you enter.</li>
<li class="li">In the <strong class="ph b">Phone number</strong> field, enter the pattern you want to match. For
example, you could block all numbers that start with <strong class="ph b">+1206</strong>.</li>
<li class="li">When you are finished, click <strong class="ph b">Save changes</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_rqh_jrn_bhb">
<h2 class="title topictitle2" id="ariaid-title4">Editing blocked numbers</h2>
<div class="body">
<p class="p">You can make changes to a blocked number or condition. Any changes you make will take
effect immediately.</p>
<p class="p"><strong class="ph b">To edit a blocked number</strong></p>
<ol class="ol" id="topic_rqh_jrn_bhb__ol_jfz_krn_bhb">
<li class="li">On the <strong class="ph b">Blocked numbers</strong> tab, click the icon (<img class="image" id="topic_rqh_jrn_bhb__image_kfz_krn_bhb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/manage_icon.png">) next to the number or condition want to edit.</li>
<li class="li">From the drop-down list, choose <strong class="ph b">Edit</strong>.<p class="p"><img alt="Edit blocked number" class="image img-screenshot" id="topic_rqh_jrn_bhb__image_jtq_5rk_chb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Talk_block_2.png"></p>
</li>
<li class="li">Make the required changes to the condition and number, then click <strong class="ph b">Save
changes</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_pct_gby_xkb">
<h2 class="title topictitle2" id="ariaid-title5">Calling blocked numbers</h2>
<div class="body">
<p class="p">When you try to call a blocked number, you'll see a message indicating the number is
blocked and the call won't connect.</p>
<p class="p"><img alt="Calling a blocked number" class="image img-screenshot" id="topic_pct_gby_xkb__image_bn4_jby_xkb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Talk_block_call.png"></p>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_dtz_kpn_bhb">
<h2 class="title topictitle2" id="ariaid-title6">Unblocking numbers</h2>
<div class="body">
<p class="p">When you delete a number from the list it is immediately unblocked.</p>
<p class="p"><strong class="ph b">To unblock a number</strong></p>
<ol class="ol" id="topic_dtz_kpn_bhb__ol_qgd_5pn_bhb">
<li class="li">On the <strong class="ph b">Blocked numbers</strong> tab, click the icon (<img class="image" id="topic_dtz_kpn_bhb__image_qth_3rn_bhb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/manage_icon.png">) next to the number or condition you want to
unblock.</li>
<li class="li">From the drop-down list, choose <strong class="ph b">Unblock</strong>.</li>
</ol>
<p class="p">If you deleted a single number, it is unblocked. If you deleted a condition, then all
numbers that match that condition are unblocked.</p>
</div>
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