Blocking unwanted callers


When you run a call center, you might need to block unwanted or spam calls. You can block incoming calls from a single number, or use conditions to block multiple numbers simultaneously. Additionally, you cannot make calls to blocked numbers.


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Verified AI summary ◀▼
Block unwanted or spam calls by managing blocked numbers and conditions. As an admin or team lead, you can block single numbers or use conditions to block multiple numbers. Edit or unblock numbers anytime, and note that calls to blocked numbers won't connect. This feature helps maintain a smooth call center experience by preventing disruptions from unwanted callers.




When you run a call center, you might need to block unwanted or spam calls. You can block
incoming calls from a single number, or use conditions to block multiple numbers
simultaneously. Additionally, you cannot make calls to blocked numbers.
You must be a Talk admin or team lead to manage blocked
numbers.
This article contains the following topics:

Viewing your blocked numbers
Blocking numbers
Editing blocked numbers
Calling blocked numbers
Unblocking numbers



Viewing your blocked numbers

You can view blocked numbers and conditions.
To view your blocked numbers

In Admin Center, click
Channels in the sidebar, then select Talk and email > Talk.
Click the Blocked numbers tab.

A list of your blocked numbers is displayed.




Blocking numbers

You can block a single number or block all numbers that match a condition you enter.
This includes calls where the caller ID is withheld, often identified as
Anonymous.


Note: You can't block numbers when using a SIP-IN line.

To block a single number

On the Blocked numbers tab, click Add number.
On the add number page, choose Equal to from the Condition
drop-down list.
In the Phone number field, enter the number you want to block.

Important: The value must be a number in the e.164 format or the
word "Anonymous", to block calls with no caller ID.



When you are finished, click Save changes.

The phone number you entered is added to the list of blocked numbers and is
immediately blocked.
To block all numbers that match a condition

On the Blocked numbers tab, click Add number.
From the Condition drop-down list choose Starts with if you want
to block all numbers that start with the pattern you enter or Ends with
to block all numbers that end in the pattern you enter.
In the Phone number field, enter the pattern you want to match. For
example, you could block all numbers that start with +1206.
When you are finished, click Save changes.




Editing blocked numbers

You can make changes to a blocked number or condition. Any changes you make will take
effect immediately.
To edit a blocked number

On the Blocked numbers tab, click the icon ( ) next to the number or condition want to edit.
From the drop-down list, choose Edit.

Make the required changes to the condition and number, then click Save
changes.




Calling blocked numbers

When you try to call a blocked number, you'll see a message indicating the number is
blocked and the call won't connect.




Unblocking numbers

When you delete a number from the list it is immediately unblocked.
To unblock a number

On the Blocked numbers tab, click the icon ( ) next to the number or condition you want to
unblock.
From the drop-down list, choose Unblock.

If you deleted a single number, it is unblocked. If you deleted a condition, then all
numbers that match that condition are unblocked.



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