Deactivating the legacy CSAT option

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<p class="p">
You can disable legacy CSAT if you want to stop sending CSAT surveys
or if you want to start
using the
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7689997846554" target="_blank">updated CSAT option</a>.
You must disable legacy CSAT
before you can use the updated CSAT option. You can have only one CSAT
option activated at any
given time.
</p>
<p class="p">
Deactivating the legacy survey also deactivates any default automations
and triggers
associated with legacy CSAT. If you have custom CSAT automations and
triggers, you must
manually deactivate those.
</p>
<div class="p">
<strong class="ph b">To deactivate legacy CSAT</strong>
<ol class="ol" id="topic_ilv_jxn_hpb__ol_e4t_r3q_ghc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ilv_jxn_hpb__d7e761" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Configuration &gt; End users</strong>.</span>
</li>
<li class="li">
Click the <strong class="ph b">Satisfaction</strong> tab, then
deselect
<strong class="ph b">Allow customers to rate
tickets</strong>.
</li>
<li class="li">
Click <strong class="ph b">Save tab</strong>.
</li>
<li class="li">
If you have any custom automations and triggers that use the
placeholders
{{satisfaction.rating_section}} or {{satisfaction.rating.url}}
or that use the "Request
messaging rating" action, you'll need to manually find and update
or deactivate those.
</li>
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