Deactivating the legacy CSAT option



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You can disable legacy CSAT if you want to stop sending CSAT surveys
or if you want to start
using the
updated CSAT option.
You must disable legacy CSAT
before you can use the updated CSAT option. You can have only one CSAT
option activated at any
given time.


Deactivating the legacy survey also deactivates any default automations
and triggers
associated with legacy CSAT. If you have custom CSAT automations and
triggers, you must
manually deactivate those.


To deactivate legacy CSAT


In Admin Center, click
People in the sidebar, then select Configuration > End users.


Click the Satisfaction tab, then
deselect
Allow customers to rate
tickets.


Click Save tab.


If you have any custom automations and triggers that use the
placeholders
{{satisfaction.rating_section}} or {{satisfaction.rating.url}}
or that use the "Request
messaging rating" action, you'll need to manually find and update
or deactivate those.





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