Integration builder resources

Zendesk AI agents are AI-powered chatbots that interact with your customers on messaging, email (including API and web form), and voice (EAP) channels. They can have conversations with customers and perform actions in authorized systems autonomously, automating and resolving issues so that your human agents can focus on more complex work.

What's my plan?

All Suites | Team, Growth, Professional, Enterprise, or Enterprise Plus

Support | Team, Professional, or Enterprise

This article provides a list of resources to help you learn about using the integration builder with AI agents:

About the integration builder for AI agents

Preparing to create a custom integration for an AI agent

Technical requirements for integrations with AI agents

Using JSONata with AI agents

JSONata reference for AI agents

Integration builder FAQs

Passing request parameters in the integration builder for AI agents

Troubleshooting an integration for AI agents

Integration output references for AI agents

Reformatting values in request parameters for AI agents

Obfuscating API keys in an integration for AI agents

Nullifying optional parameters in API calls for AI agents

Allowing IPs to connect AI agents to your CRM

Using custom authorization with the integration builder

Adding custom functionality in AI agent conversation flows using fake integrations

Making a GraphQL request in the integration builder for AI agents

Determining agent availability when escalating from AI agents

Creating a Zendesk ticket from an AI agent