Allowing IPs to connect AI agents to your CRM

An allowlist helps keep your system protected by specifying which IPs have access to your system. To make sure your AI agent functions correctly, you must add certain IP addresses to your allowlist. These IPs are used by different backend services of the AI agents workspace to communicate with your customer relationship management (CRM) platform.


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An allowlist helps keep your system protected by specifying which IPs have access to your
system. To make sure your AI agent functions correctly, you must add certain IP
addresses to your allowlist. These IPs are used by different backend services of the AI
agents workspace to communicate with your customer relationship management (CRM)
platform.
This article contains the following topics:

Managing the allowlist in your AI agent
Managing the allowlist in your CRM

Related articles:

Managing advanced settings for AI
agents





Managing the allowlist in your AI agent

In your AI agent’s advanced settings, you can manage which IPs have access to your
system. For your AI agent to function correctly, you must add all of the following
IPs for your region:
IPs to allow for the EU:
34.140.214.64
34.140.222.34
35.233.19.208
34.79.189.15
34.78.252.6
34.34.185.160


IPs to allow for the US:
35.197.70.75
35.233.151.233
34.145.96.207
35.230.1.204
34.168.87.73





To manage the AI agent allowlist
In the AI agents workspace, select the AI agent you want to work
with.
Click
Settings in the sidebar, then select Advanced settings.
Under Allowlist IP addresses, click Add IP.

Enter the IP address you want to allow (see the list above).
Repeat steps 4 and 5 until you’ve added all appropriate IPs.
Click Save.





Managing the allowlist in your CRM

After you’ve added the IPs to the allowlist in your AI agent, you must also add those
same IPs in your CRM platform. For help, see Restricting access to Zendesk Support and your help center
using IP restrictions.


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