Allowing IPs to connect advanced AI agents to your CRM

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Add-on | AI agents - Advanced

An allowlist helps keep your system protected by specifying which IPs have access to your system. To make sure your AI agent functions correctly, you must add certain IP addresses to your allowlist. These IPs are used by different backend services of the AI agents - Advanced add-on to communicate with your customer relationship management (CRM) platform.

This article contains the following topics:

Managing the allowlist in your AI agent

Managing the allowlist in your CRM

Related articles:

Managing advanced settings for advanced AI agents

Managing the allowlist in your AI agent

In your AI agent’s advanced settings, you can manage which IPs have access to your system. For your AI agent to function correctly, you must add all of the following IPs for your region:

IPs to allow for the EU:

34.140.214.64

34.140.222.34

35.233.19.208

34.79.189.15

34.78.252.6

34.34.185.160

IPs to allow for the US:

35.197.70.75

35.233.151.233

34.145.96.207

35.230.1.204

34.168.87.73

To manage the AI agent allowlist

In AI agents - Advanced, in the top-right corner, use the AI agent drop-down field to select the AI agent you want to manage the allowlist for.

In the left sidebar, click Settings > AI agent settings.

Click the Advanced settings tab.

Under Allowlist IP addresses, click Add IP.

Enter the IP address you want to allow (see the list above).

Repeat steps 4 and 5 until you’ve added all appropriate IPs.

Click Save.

Managing the allowlist in your CRM

After you’ve added the IPs to the allowlist in your advanced AI agent, you must also add those same IPs in your CRM platform. For help, see Restricting access to Zendesk Support and your help center using IP restrictions.