Allowing IPs to connect AI agents to your CRM

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<p id="docs-hc-snippet" style="display: none;">An allowlist helps keep your system protected by specifying which IPs have access to your system. To make sure your AI agent functions correctly, you must add certain IP addresses to your allowlist. These IPs are used by different backend services of the AI agents workspace to communicate with your customer relationship management (CRM) platform.</p>
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<p class="p">An allowlist helps keep your system protected by specifying which IPs have access to your
system. To make sure your AI agent functions correctly, you must add certain IP
addresses to your allowlist. These IPs are used by different backend services of the AI
agents workspace to communicate with your customer relationship management (CRM)
platform. </p>
<p class="p">This article contains the following topics: </p>
<ul class="ul" id="allowlist_managing__ul_m2v_vtl_w2c">
<li class="li"><a class="xref" href="#topic_scn_xsl_w2c">Managing the allowlist in your AI agent</a></li>
<li class="li"><a class="xref" href="#topic_tp5_ysl_w2c">Managing the allowlist in your CRM</a></li>
</ul>
<div class="p">Related articles: <ul class="ul" id="allowlist_managing__ul_ssz_vsl_w2c">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9094002847130" target="_blank">Managing advanced settings for AI
agents</a>
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_scn_xsl_w2c">
<h2 class="title topictitle2" id="ariaid-title2">Managing the allowlist in your AI agent</h2>
<div class="body">
<div class="p">In your AI agent’s advanced settings, you can manage which IPs have access to your
system. For your AI agent to function correctly, you must add all of the following
IPs for your region:<ul class="ul" id="topic_scn_xsl_w2c__ul_eg3_qtl_w2c">
<li class="li">IPs to allow for the EU:<ul class="ul" id="topic_scn_xsl_w2c__ul_t22_rtl_w2c">
<li class="li">34.140.214.64 </li>
<li class="li">34.140.222.34 </li>
<li class="li">35.233.19.208 </li>
<li class="li">34.79.189.15 </li>
<li class="li">34.78.252.6 </li>
<li class="li">34.34.185.160 </li>
</ul>
</li>
<li class="li">IPs to allow for the US:<ul class="ul" id="topic_scn_xsl_w2c__ul_yzl_stl_w2c">
<li class="li">35.197.70.75 </li>
<li class="li">35.233.151.233 </li>
<li class="li">34.145.96.207 </li>
<li class="li">35.230.1.204 </li>
<li class="li">34.168.87.73 </li>
</ul>
</li>
</ul>
</div>
<div class="p">
<strong class="ph b">To manage the AI agent allowlist</strong><ol class="ol">
<li class="li"><span class="ph">In the AI agents workspace, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8357756913178#topic_t25_qvj_tdc" target="_blank">select the AI agent</a> you want to work
with.</span></li>
<li class="li"><span class="ph">Click <img class="image" id="topic_scn_xsl_w2c__d9e331" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ai_agents_settings_icon.png">
<strong class="ph b">Settings</strong> in the sidebar, then select <strong class="ph b">Advanced settings</strong>.</span></li>
<li class="li">Under Allowlist IP addresses, click <strong class="ph b">Add IP</strong>.<p class="p"><img class="image" id="topic_scn_xsl_w2c__image_z3h_fqt_w2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/aiaa_advanced_settings_allowlist.png" width="550"></p>
</li>
<li class="li">Enter the IP address you want to allow (see the list above). </li>
<li class="li">Repeat steps 4 and 5 until you’ve added all appropriate IPs. </li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_tp5_ysl_w2c">
<h2 class="title topictitle2" id="ariaid-title3">Managing the allowlist in your CRM</h2>
<div class="body">
<p class="p">After you’ve added the IPs to the allowlist in your AI agent, you must also add those
same IPs in your CRM platform. For help, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408894156186" target="_blank">Restricting access to Zendesk Support and your help center
using IP restrictions</a>.</p>
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