Admin Center settings

<body>
<p id="docs-hc-snippet" style="display: none;">The following table shows the type of changes you can make in Admin Center. For more information about Admin Center, seeUsing Admin Center.</p>
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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<div class="article-banner" id="suite_all">
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<td>
<strong>All Suites</strong>
</td>
<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
</tr>
</tbody>
</table>
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<div class="article-banner" id="support_all">
<table>
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<strong>Support</strong>
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<td>Team, Professional, or Enterprise</td>
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<div class="body">

<p class="p" dir="ltr">The following table shows the type of changes you can make in Admin Center.
For more information about Admin Center, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554" target="_blank">Using Admin Center</a>. </p>
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_b43_pc2_vj__table_r1q_h1w_kqb" rules="all" summary="">
<colgroup>
<col style="width:78pt">
<col style="width:109.5pt">
<col style="width:157.09pt">
<col style="width:251.35pt">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry nocellnorowborder" dir="ltr" id="d89e49" style="vertical-align:top;"><strong class="ph b">Icon</strong></th>
<th class="entry nocellnorowborder" dir="ltr" id="d89e53" style="vertical-align:top;"><strong class="ph b">Menu</strong></th>
<th class="entry nocellnorowborder" dir="ltr" id="d89e57" style="vertical-align:top;"><strong class="ph b">Tasks</strong></th>
<th class="entry cell-norowborder" dir="ltr" id="d89e61" style="vertical-align:top;"><strong class="ph b">Description</strong></th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry nocellnorowborder" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_dsw_mfw_ghc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_launchpad_icon.png"></p>
</td>
<td class="entry nocellnorowborder" headers="d89e53" style="vertical-align:top;"><strong class="ph b">Launchpad</strong></td>
<td class="entry nocellnorowborder" headers="d89e57" style="vertical-align:top;">Set up your account and try out feature upgrades.</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_esw_mfw_ghc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9932626237338" target="_blank">Launchpad</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_xm1_1lw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"></p>
</td>
<td class="entry cell-norowborder" colspan="3" dir="ltr" headers="d89e53 d89e57 d89e61" style="vertical-align:top;">
<p class="p"><strong class="ph b">Account</strong>: Manage billing, security, logs, and
other account essentials.</p>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_d1h_tjm_yfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"></p>
</td>
<td class="entry nocellnorowborder" headers="d89e53" style="vertical-align:top;">Features</td>
<td class="entry nocellnorowborder" headers="d89e57" style="vertical-align:top;">View and managing features available in your Zendesk
account</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_jbl_zlm_yfc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9207606339610" target="_blank">Features</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_itm_blw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Billing</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage subscriptions, invoices, payments, and account
ownership.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_pzs_w1w_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834640666" target="_blank">Subscription</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821572506" target="_blank">Payment</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821492378" target="_blank">Invoices</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822084634" target="_blank">Contacts</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839355034" target="_blank">More
products</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d89e49" style="vertical-align:top;"><img class="image" id="topic_b43_pc2_vj__image_exm_5bs_byb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"></td>
<td class="entry nocellnorowborder" headers="d89e53" style="vertical-align:top;">Usage</td>
<td class="entry nocellnorowborder" headers="d89e57" style="vertical-align:top;">View account usage dashboards</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_er5_gzt_lyb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835043994#topic_zpg_txm_3xb" target="_blank">Storage</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836402074" target="_blank">API</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/11184597562394" target="_blank">Manage
notifications</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_qn3_dlw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Security</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage security settings and access security
documents.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_xyc_fdw_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5380943678106" target="_blank">Team member and end user
authentication</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883587226" target="_blank">Single
sign-on</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8301879320474" target="_blank">Deletion
schedules</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408894156186" target="_blank">IP restrictions</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822101786" target="_blank">Security
documents</a></li>
<li class="li">Advanced (<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408826974874" target="_blank">two-factor
authentication</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824477082" target="_blank">Temporary
access</a>)</li>
<li class="li">More settings (<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822124314" target="_blank">Zendesk
Support</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838571930#topic_dyr_bqk_j4b" target="_blank">SSL</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5436977203610" target="_blank">Security contact
email</a>)</li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_p4s_dlw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Brand management</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage customer-facing identities.</p>
</td>
<td class="entry cell-norowborder" dir="ltr" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_ksk_5gw_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829476378" target="_blank">Brands</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_jdz_dlw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Appearance</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Brand and localize your site.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_zxr_jfw_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842817434" target="_blank">Branding</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887059866" target="_blank">Localization</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_lx2_2lw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Logs</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Track activity related to your account.</p>
</td>
<td class="entry cell-norowborder" dir="ltr" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_rbn_2jw_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828001434" target="_blank">Audit
log</a></li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6066010357530" target="_blank">Access log</a>
(ADPP add-on)</li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_obs_2lw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Sandbox</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Test changes before making them public.</p>
</td>
<td class="entry cell-norowborder" dir="ltr" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_tw4_3jw_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828617370" target="_blank">Sandboxes</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_mzb_flw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Tools</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Export account data, if enabled.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_trz_ljw_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886165402" target="_blank">Data
export</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_c3k_flw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Forms and agreements</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">View legal and financial documents.</p>
</td>
<td class="entry cell-norowborder" dir="ltr" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_jv3_qjw_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822101786" target="_blank">Forms and
agreements</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_ftr_klw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png"></p>
</td>
<td class="entry cell-norowborder" colspan="3" dir="ltr" headers="d89e53 d89e57 d89e61" style="vertical-align:top;">
<p class="p"><strong class="ph b">People</strong>: Manage teams (agents, admins), user and
organization fields, bulk actions, and tags.</p>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_jvw_3lw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Team</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage your team members and organize them into
groups.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_cgr_2yw_kqb">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886939930" target="_blank">Team members</a>
(agents and admins)</li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" target="_blank">Roles</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408894175130" target="_blank">Groups</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838892826" target="_blank">Skills</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_tjc_llw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Configuration</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Set up user events and profiles, configure end-user
settings, and manage user tags.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_ebq_h1w_kqb">
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822051866" target="_blank">User
fields</a></li>
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842677786" target="_blank">Organization
fields</a></li>
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828663322#topic_gq2_s11_wkb" target="_blank">Events</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828663322#topic_xtc_k11_wkb" target="_blank">Events
setup</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828663322#topic_ry2_lb1_wkb" target="_blank">Profiles</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883052442" target="_blank">End
users</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408881573658" target="_blank">Tags</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_ugm_llw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Bulk actions</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Import or delete a large number of users with a single
action.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_ryl_xyw_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408893496218" target="_blank">Import
users</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408885980186" target="_blank">Import
organizations</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821737498#topic_dr4_r14_x1b" target="_blank">Delete end
users</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_tmt_llw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Deleted users</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Deleting users permanently for GDPR purposes.</p>
</td>
<td class="entry cell-norowborder" dir="ltr" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_a33_2zw_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821737498#topic_xtk_lds_tdb" target="_blank">Deleted
users</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_qdy_4lw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png"></p>
</td>
<td class="entry cell-norowborder" colspan="3" dir="ltr" headers="d89e53 d89e57 d89e61" style="vertical-align:top;">
<p class="p"><strong class="ph b">Channels</strong>: Manage ways to connect with customers,
from email and voice, messaging, and self-serve
automation.</p>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_jhy_qmw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Messaging and social</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Set up messaging channels.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_nhn_szw_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827701530" target="_blank">Web and mobile
messaging</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831648794" target="_blank">Social
messaging</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5381304334234" target="_blank">Proactive
messages</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408885904922" target="_blank">Text</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408819897242" target="_blank">Facebook
Pages</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883122714" target="_blank">X (formerly
Twitter) accounts</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_jmk_rmw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Talk and email</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage settings for voice and email channels.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_ikn_zzw_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821196314" target="_blank">Voice</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888639258" target="_blank">Email</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_mkb_smw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Classic</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage Web Widget and Mobile SDK settings.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_p3w_r1x_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836216218" target="_blank">Web Widget
</a></li>
<li class="li"><a class="xref" href="https://developer.zendesk.com/documentation/zendesk-sdks/" target="_blank">Mobile
SDK</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_uwh_smw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Customer satisfaction</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Enable and use customer satisfaction ratings.</p>
</td>
<td class="entry cell-norowborder" dir="ltr" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_wjm_1bx_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822875034" target="_blank">CSAT
survey</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_xkf_kr4_s2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png"></p>
</td>
<td class="entry cell-norowborder" colspan="3" headers="d89e53 d89e57 d89e61" style="vertical-align:top;">
<strong class="ph b">AI</strong>: Set up, manage,
and monitor automated Zendesk resolutions. </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_idr_rr4_s2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png"></p>
</td>
<td class="entry nocellnorowborder" headers="d89e53" style="vertical-align:top;">AI agents</td>
<td class="entry nocellnorowborder" headers="d89e57" style="vertical-align:top;">Manage settings for AI agents.</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6970583409690" target="_blank">AI agents</a>
(includes <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834322842-AI-agent-resources#:~:text=AI%20agents%20%2D%20Advanced-,AI%20agents%20for%20messaging,-Creating%20an%20AI" target="_blank">AI agents for
messaging</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834322842-AI-agent-resources#:~:text=AI%20agents%20for%20email%20and%20web%20form" target="_blank">AI agents for email
and web form</a>, and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834322842-AI-agent-resources#:~:text=autoreplies%20with%20articles-,AI%20agents%20%2D%20Advanced,-About%20the%20AI" target="_blank">advanced AI
agents</a>)</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_wqk_f54_s2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png"></p>
</td>
<td class="entry nocellnorowborder" headers="d89e53" style="vertical-align:top;">Admin copilot</td>
<td class="entry nocellnorowborder" headers="d89e57" style="vertical-align:top;">Monitor and optimize effective AI setup in your
account.</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_sbh_xmm_yfc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8997125297946" target="_blank">Overview</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9598690362010" target="_blank">Recommendations</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_cwv_lw4_s2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png"></p>
</td>
<td class="entry nocellnorowborder" headers="d89e53" style="vertical-align:top;">Agent copilot</td>
<td class="entry nocellnorowborder" headers="d89e57" style="vertical-align:top;">Manage settings for an AI-powered assistant for your
agents.</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_c11_5w4_s2c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8013454025114" target="_blank">Auto
assist</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8037936748570" target="_blank">Suggestions</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6948495103002" target="_blank">Writing
tools</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_ihb_mw4_s2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png"></p>
</td>
<td class="entry nocellnorowborder" headers="d89e53" style="vertical-align:top;">Intelligent triage</td>
<td class="entry nocellnorowborder" headers="d89e57" style="vertical-align:top;">Manage settings for automatically classifying customer
topic, language, sentiment, and entities.</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_il1_yw4_s2c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4550640560538" target="_blank">Intent </a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6711181959194" target="_blank">Entity </a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4550640560538" target="_blank">Sentiment</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4550640560538" target="_blank">Language</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_isg_vwf_rgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png"></p>
</td>
<td class="entry cell-norowborder" colspan="3" dir="ltr" headers="d89e53 d89e57 d89e61" style="vertical-align:top;">
<p class="p"><strong class="ph b">Workspaces</strong>: Manage how team members use Zendesk,
from views and macros to the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821259930" target="_blank">Agent
Workspace</a>.</p>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_jvg_vwf_rgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Agent tools</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Configure agent productivity tools.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_lvg_vwf_rgc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821259930" target="_blank">Agent
Workspace</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888828570" target="_blank">Views</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887656602" target="_blank">Macros</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832184346" target="_blank">Shortcuts</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5447690090138" target="_blank">Layouts</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821259930" target="_blank">Agent
interface</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882999066" target="_blank">Dynamic
Context</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5768595554714" target="_blank">Cards</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833498906" target="_blank">Contextual
workspaces</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828503450" target="_blank">Context
panel</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832279962" target="_blank">Side
conversations</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_qkd_y4z_2kc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png"></p>
</td>
<td class="entry nocellnorowborder" headers="d89e53" style="vertical-align:top;">Notifications</td>
<td class="entry nocellnorowborder" headers="d89e57" style="vertical-align:top;">Configure notification settings for ticket
replies.</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_sg3_2pz_2kc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/11050070226714" target="_blank">Notifications</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_bg3_hxw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png"></p>
</td>
<td class="entry cell-norowborder" colspan="3" dir="ltr" headers="d89e53 d89e57 d89e61" style="vertical-align:top;">
<p class="p"><strong class="ph b">Objects and rules</strong>: Manage ticket fields,
triggers, automations, and more.</p>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_hyt_hxw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Tickets</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage ticket forms, fields, tags, and ticket
statuses.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_q5r_vkx_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846520858" target="_blank">Forms</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846520858" target="_blank">Forms</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838961562" target="_blank">Fields</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4892092747162" target="_blank">Ticket
statuses</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835059482" target="_blank">Tags</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886739098" target="_blank">Settings</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_xkd_3xw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Custom objects</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Extend Zendesk by adding and managing custom
objects.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_kht_rlx_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5392409465370" target="_blank">Objects</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834725402" target="_blank">Legacy
objects</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834725402#topic_sds_41m_mjb" target="_blank">Legacy
relationships</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828663322" target="_blank">Display
settings</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_wmg_xh3_j1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png"></p>
</td>
<td class="entry nocellnorowborder" headers="d89e53" style="vertical-align:top;">
<p class="p">Omnichannel routing</p>
</td>
<td class="entry nocellnorowborder" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage omnichannel routing settings.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_un3_xf3_j1c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4828787357210" target="_blank">Routing
configuration</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6716530152858" target="_blank">Queues</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4776409839770" target="_blank">Capacity
rules</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5133523363226" target="_blank">Agent
statuses</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5286614817562" target="_blank">Idle
timeout</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_abk_3xw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Business rules</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage business rules for automating repetitive tasks.
Set SLAs and business hours.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_cs4_xlx_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886797466" target="_blank">Triggers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408884148762" target="_blank">Chat
triggers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883801626" target="_blank">Automations</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838892826" target="_blank">Skills</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4409149119514" target="_blank">Routing</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836490138" target="_blank">Chat
routing</a></li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829459866" target="_blank">Service level
agreements</a> (SLAs)</li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842938522" target="_blank">Schedules</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408889285530" target="_blank">Rule
analysis</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_rzs_fh3_j1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png"></p>
</td>
<td class="entry nocellnorowborder" headers="d89e53" style="vertical-align:top;">
<p class="p">Tools</p>
</td>
<td class="entry nocellnorowborder" headers="d89e57" style="vertical-align:top;">
<p class="p">Data importer</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_icj_gh3_j1c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6280564143514" target="_blank">Data importer
(beta)</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_g1q_kxw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png"></p>
</td>
<td class="entry cell-norowborder" colspan="3" dir="ltr" headers="d89e53 d89e57 d89e61" style="vertical-align:top;">
<p class="p"><strong class="ph b">Apps and integrations</strong>: Manage apps, APIs,
webhooks, targets, and other ways to get data in and
out of Zendesk.</p>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_ucd_lxw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Apps</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage public and private applications.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_odp_lmx_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4409155972378" target="_blank">Zendesk Support
apps</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824097050#topic_amm_zbh_bhb" target="_blank">Channel
apps</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_g2k_lxw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Integrations</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage your account integrations and view the
integrations
log.</p>
</td>
<td class="entry cell-norowborder" dir="ltr" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_kh4_qmx_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/5283127227418" target="_blank">Integrations</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4576083789850" target="_blank">Conversations
integrations</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408819871130" target="_blank">Logs</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_ck5_lxw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">APIs</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage API settings and view API activity.</p>
</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_qlx_5mx_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8662004958746" target="_blank">API
configuration</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408889192858" target="_blank">API
tokens</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845965210" target="_blank">OAuth
clients</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836402074#tracking_your_api_activity_against_your_rate_limit" target="_blank">API
analytics</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_zdr_25y_rvb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png"></p>
</td>
<td class="entry nocellnorowborder" headers="d89e53" style="vertical-align:top;">Connections</td>
<td class="entry nocellnorowborder" headers="d89e57" style="vertical-align:top;">Manage connections</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_yfs_2zq_h1c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5040378297626" target="_blank">Connections</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_g3z_lxw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png"></p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Actions</p>
</td>
<td class="entry nocellnorowborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage actions.</p>
</td>
<td class="entry cell-norowborder" dir="ltr" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_xzj_zmx_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8013439366810" target="_blank">Actions</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d89e49" style="vertical-align:top;"><img class="image" id="topic_b43_pc2_vj__image_tzd_d5t_52c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png"></td>
<td class="entry nocellnorowborder" headers="d89e53" style="vertical-align:top;">Webhooks</td>
<td class="entry nocellnorowborder" headers="d89e57" style="vertical-align:top;">Manage webhooks and view webhook activity.</td>
<td class="entry cell-norowborder" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_kxx_25t_52c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836101146" target="_blank">Webhooks</a></li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" dir="ltr" headers="d89e49" style="vertical-align:top;">
<p class="p"><img class="image" id="topic_b43_pc2_vj__image_z3f_mxw_kqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png"></p>
</td>
<td class="entry row-nocellborder" dir="ltr" headers="d89e53" style="vertical-align:top;">
<p class="p">Targets</p>
</td>
<td class="entry row-nocellborder" dir="ltr" headers="d89e57" style="vertical-align:top;">
<p class="p">Manage targets to notify external systems.</p>
</td>
<td class="entry cellrowborder" dir="ltr" headers="d89e61" style="vertical-align:top;">
<ul class="ul" id="topic_b43_pc2_vj__ul_tlf_cnx_kqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883282458" target="_blank">Targets</a></li>
</ul>
</td>
</tr>
</tbody>
</table>
</div>
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