Saving and managing snapshots of your production and sandbox account configurations

<body>
<p id="docs-hc-snippet" style="display: none;">A configuration snapshot is a read-only version of theaccount configurationsfor an environment, either production or sandbox, at a given time. Admins can save snapshots of an environment for many reasons, but it's particularly helpful to do so prior to making changes to your business rules and other configurations so that you can easily roll back changes that don't work out. Snapshots can also be used toinspectthe environment's configurations,compareconfigurations between environments, anddeployconfigurations from one environment to another.</p>
<div class="article-banners">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
</div>

<div class="article-banner" id="suite_gpee">
<table>
<tbody>
<tr>
<td>
<strong>All Suites</strong>
</td>
<td>Growth, Professional, Enterprise, or Enterprise Plus</td>
</tr>
</tbody>
</table>
</div>

<div class="article-banner" id="support_pe">
<table>
<tbody>
<tr>
<td>
<strong>Support</strong>
</td>
<td>Professional or Enterprise</td>
</tr>
</tbody>
</table>
</div>

</div>
<div id="docs-ai-summary">
<p id="docs-ai-summary-toggle">
Verified AI summary <span id="up-triangle">◀</span><span id="down-triangle">▼</span>
</p>
<p id="docs-ai-summary-content">
Use configuration snapshots to save read-only versions of your account settings
for production or sandbox environments. Snapshots help you roll back changes,
inspect configurations, compare environments, and deploy settings. You can
view, rename, or delete snapshots as needed. This feature is particularly
useful before making changes to business rules or other configurations.
</p>
</div>

<div class="body">

<div class="p">
<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Sandbox &gt; Snapshots</span>
</div>
</div>
<p class="p">A configuration snapshot is a read-only version of the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8514047212442#topic_izt_flt_k2c" target="_blank">account configurations</a> for an environment,
either production or sandbox, at a given time. Admins can save snapshots of an
environment for many reasons, but it's particularly helpful to do so prior to making
changes to your business rules and other configurations so that you can easily roll back
changes that don't work out. Snapshots can also be used to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8514047212442" target="_blank">inspect</a> the environment's configurations, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8913001178778" target="_blank">compare</a> configurations between environments, and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9474556880922" target="_blank">deploy</a> configurations from one environment to another.</p>
<p class="p">After a snapshot is saved, you can view, rename, or delete it from the Snapshots page in
Admin Center. </p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_od3_ysr_k2c__ul_bgk_njt_k2c">
<li class="li"><a class="xref" href="#topic_r3q_njt_k2c">Saving snapshots of your production and sandbox account configurations</a></li>
<li class="li"><a class="xref" href="#topic_b43_dmt_k2c">Viewing an environment's snapshot</a></li>
<li class="li"><a class="xref" href="#topic_npt_m4t_k2c">Renaming a configuration snapshot</a></li>
<li class="li"><a class="xref" href="#topic_ust_n4t_k2c">Deleting a configuration snapshot</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_r3q_njt_k2c">
<h2 class="title topictitle2" id="ariaid-title2">Saving snapshots of your production and sandbox account configurations</h2>
<div class="body">
<p class="p">When inspecting an account configuration for your production or sandbox environment,
you can save a snapshot of the configuration as it exists at that time.</p>
<div class="p">
<strong class="ph b">To save a snapshot of your account configuration</strong><ol class="ol" id="topic_r3q_njt_k2c__ol_dvg_fkt_k2c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_r3q_njt_k2c__d9e536" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Sandbox &gt; Snapshots</strong>.</span></li>
<li class="li">Click <strong class="ph b">Create new snapshot</strong>.</li>
<li class="li">Select the <strong class="ph b">Environment</strong> you want to save a snapshot of.</li>
<li class="li">Enter a unique and identifiable <strong class="ph b">Snapshot name</strong>.</li>
<li class="li">Click <strong class="ph b">Create</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_b43_dmt_k2c">
<h2 class="title topictitle2" id="ariaid-title3">Viewing an environment's snapshot</h2>
<div class="body">
<p class="p">If you need to look back at a previous account configuration for an environment, you
can use the Snapshots page to open read-only versions of saved historical
configurations.</p>
<div class="p">
<strong class="ph b">To view a snapshot</strong><ol class="ol" id="topic_b43_dmt_k2c__ol_ufb_rnt_k2c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_b43_dmt_k2c__d9e536" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Sandbox &gt; Snapshots</strong>.</span></li>
<li class="li">Next to the snapshot you want to view, click the options menu (<img class="image" id="topic_b43_dmt_k2c__image_jkm_m4t_k2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/macros_edit_menu_icon_vertical.png">) and select <strong class="ph b">View</strong>.<p class="p">A read-only view of
that snapshot is opened within the Snapshots page.</p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_npt_m4t_k2c">
<h2 class="title topictitle2" id="ariaid-title4">Renaming a configuration snapshot</h2>
<div class="body">
<p class="p">Snapshots are read-only. After a snapshot is saved, the only thing that can be
changed is the snapshot's name.</p>
<div class="p">
<strong class="ph b">To rename a version</strong><ol class="ol" id="topic_npt_m4t_k2c__ol_npy_54t_k2c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_npt_m4t_k2c__d9e536" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Sandbox &gt; Snapshots</strong>.</span></li>
<li class="li">Next to the snapshot you want to rename, click the options menu (<img class="image" id="topic_npt_m4t_k2c__image_bmr_w4t_k2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/macros_edit_menu_icon_vertical.png">) and select <strong class="ph b">Rename</strong>.</li>
<li class="li">Enter the new <strong class="ph b">Name</strong>.</li>
<li class="li">Click <strong class="ph b">Rename</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_ust_n4t_k2c">
<h2 class="title topictitle2" id="ariaid-title5">Deleting a configuration snapshot</h2>
<div class="body">
<p class="p">If you no longer need a snapshot, you can
delete it. Deleting a snapshot is permanent and can't be undone.</p>
<div class="p">
<strong class="ph b">To delete a snapshot version</strong><ol class="ol" id="topic_ust_n4t_k2c__ol_d4c_ypt_k2c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ust_n4t_k2c__d9e536" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Sandbox &gt; Snapshots</strong>.</span></li>
<li class="li">Next to the snapshot you want to rename, click the options menu (<img class="image" id="topic_ust_n4t_k2c__image_zvj_bqt_k2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/macros_edit_menu_icon_vertical.png">) and select <strong class="ph b">Delete</strong>.</li>
<li class="li">In the confirmation dialog, click <strong class="ph b">Delete</strong>.</li>
</ol>
</div>
</div>
</div>
<script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/8915863870362-Saving-and-managing-snapshots-of-your-production-and-sandbox-account-configurations",
"url": "https://support.zendesk.com/hc/en-us/articles/8915863870362-Saving-and-managing-snapshots-of-your-production-and-sandbox-account-configurations",
"headline": "Saving and managing snapshots of your production and sandbox account configurations",
"description": "You can save, view, rename, and delete read-only snapshots of your production and sandbox account configurations to manage and inspect environment settings at specific points in time.",
"articleSection": "Account administration",
"datePublished": "2025-02-19T02:04:14+00:00",
"dateModified": "2026-05-19T15:50:06.654858+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/8915863870362-Saving-and-managing-snapshots-of-your-production-and-sandbox-account-configurations"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"url": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"url": "https://support.zendesk.com/hc/en-us"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk"
}
}</script><script id="fast-path-script">
//<![CDATA[
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//]]>
</script><script id="ai-summary-script">
//<![CDATA[
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//]]>
</script>
</body>