Monitoring your account status with the Zendesk Status page

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<div class="body">
<p class="p">The Zendesk Status page allows Zendesk users to monitor the status of their own
Zendesk subdomain(s). You can also<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821424666" target="_blank"> subscribe</a> to status
notifications for your account.</p>
<div class="p">This article focuses on the information related to your own subdomain's status,
and discusses the following topics:<ul class="ul" id="topic_fl5_ksb_kw__ul_wdj_z5b_kw">
<li class="li"><a class="xref" href="#topic_fl5_ksb_kw__ul_wdj_z5b_kw">About
the Zendesk Status page</a></li>
<li class="li"><a class="xref" href="#topic_m2c_yxb_kw">Using the Zendesk
Status page</a></li>
<li class="li"><a class="xref" href="#topic_yzk_jnc_kw">Viewing Service
incident information</a></li>
</ul>
</div>
<p class="p">To increase your understanding of service incidents, and the framework behind
them, see the following:</p>
<div class="p">
<ul class="ul" id="topic_fl5_ksb_kw__ul_uwy_txb_kw">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821685018" target="_blank">Overview of incident
management at Zendesk</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832509338" target="_blank">Zendesk Support scalability and
performance: Technical architecture</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_tj1_xxb_kw">
<h2 class="title topictitle2" id="ariaid-title2">About the Zendesk Status page</h2>
<div class="body">
<p class="p">The Zendesk Status page displays status information related to your own
Zendesk domain:</p>
<p class="p"><img class="image img-screenshot" id="topic_tj1_xxb_kw__image_ohr_hgp_pkb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/status_page_new.png" width="450"></p>
<p class="p">On the Zendesk Status page, you can view the following:</p>
<ul class="ul" id="topic_tj1_xxb_kw__ul_evk_5sb_kw">
<li class="li">Current active incidents</li>
<li class="li">A 90-day service history, organized by product and feature</li>
<li class="li">Basic information on each incident</li>
<li class="li">Detailed information on each incident</li>
</ul>
<p class="p">Once an incident is identified, an "investigating" banner appears on the
Zendesk Status page. As soon as more specific information regarding
the incident becomes available, it will replace this banner.</p>
<p class="p"><img class="image img-screenshot" id="topic_tj1_xxb_kw__image_g3j_rjf_nzb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/investigating-banner.png" width="500"></p>
<p class="p">In the sections below, we’ll discuss these elements in more detail.</p>
<p class="p">You can view your information on the classic System Status page by
clicking the <strong class="ph b">Switch to classic page</strong> link. This is especially
useful for customers who want to display their status on a TV
screen, as TV mode is not currently available on the newer Zendesk
Status page.</p>
<div class="note">
<span class="notetitle">Note:</span> Your Zendesk Status page and information is visible to anyone who
knows your Zendesk subdomain.</div>
<p class="p"><strong class="ph b">To view your Zendesk system status</strong></p>
<ol class="ol" id="topic_tj1_xxb_kw__ol_lzk_hyb_kw">
<li class="li">In your web browser, go to <a class="xref" href="https://status.zendesk.com/" target="_blank">https://status.zendesk.com</a>. The Zendesk
Status page opens:<p class="p"><img class="image img-screenshot" id="topic_tj1_xxb_kw__image_pnx_j1d_kw" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/SysStatus1.png" width="850"></p>
</li>
<li class="li">Enter your subdomain in the search box. For instance, if your
Zendesk URL is <em class="ph i">mycompany.zendesk.com</em>, enter the
subdomain <em class="ph i">mycompany</em>. </li>
<li class="li">Click <strong class="ph b">Check</strong>. Your subdomain’s status is displayed. Future
visits to the site will remember this setting, so you don’t
have to enter it each time.</li>
</ol>
<div class="note">
<span class="notetitle">Note:</span> You can also use the Zendesk API to access system status. See <a class="xref" href="https://developer.zendesk.com/rest_api/docs/status-api/status_api" target="_blank">Zendesk Status API</a> for
more information. </div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_m2c_yxb_kw">
<h2 class="title topictitle2" id="ariaid-title3">Using the Zendesk Status page</h2>
<div class="body">
<p class="p">The Zendesk Status page has two views:</p>
<div class="p">
<ul class="ul" id="topic_m2c_yxb_kw__ul_ltx_sbc_kw">
<li class="li">
<strong class="ph b">Your Zendesk Subdomain</strong>, which displays
information specific to your subdomain.</li>
<li class="li">
<strong class="ph b">All Data Centers</strong>, which displays information
about the Zendesk system-wide status.</li>
</ul>
</div>
<p class="p">If you experience any problems with your subdomain that do not appear on
the Zendesk Status page, use the link at the bottom of the page to
create a ticket for <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">Zendesk Customer
Support.</a>
</p>
<p class="p"></p>
<p class="p">When you enter your subdomain, as described above, the status page
initially displays <strong class="ph b">Your Zendesk Subdomain</strong> view:</p>
<p class="p"><img class="image img-screenshot" id="topic_m2c_yxb_kw__image_pzk_fhp_pkb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/your_zendesk_subdomain_view.png" width="450"></p>
<p class="p">This view is designed to be most relevant to users, and includes the
following areas of information and functionality:</p>
<div class="p">
<ul class="ul" id="topic_m2c_yxb_kw__ul_ezh_zmc_kw">
<li class="li">The <strong class="ph b">Check status field</strong>, where you can enter a new
subdomain to view.</li>
<li class="li">The <strong class="ph b">Current active incidents box</strong>, which shows all
incidents currently affecting the subdomain.</li>
<li class="li">The <strong class="ph b">Services history list</strong>, a list of the
top-level Zendesk products, and a visual 90-day
history of their status. Expanding a product box
displays visual histories for any related
subservices.</li>
</ul>
</div>
<p class="p">The <strong class="ph b">All Data Centers</strong> view is similar to Your Zendesk Subdomain
view, but displays the status of the Zendesk-wide system. You can
display the All Data Centers view by clicking the x in the Check
status field:</p>
<p class="p"><img class="image img-screenshot" id="topic_m2c_yxb_kw__image_sxn_h3p_pkb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/all_data_centers_x.png" width="400"></p>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_fd3_k3p_pkb">
<h3 class="title topictitle3" id="ariaid-title4">The Current active incidents box</h3>
<div class="body">
<p class="p">The Current active incidents box displays all incidents currently
impacting the subdomain.</p>
<p class="p"><img class="image img-screenshot" id="topic_fd3_k3p_pkb__image_pwl_43p_pkb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/active_incidents_box.png" width="400"></p>
<p class="p">The items in this list are not interactive, and are for
informational purposes only.</p>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_rhm_k3p_pkb">
<h3 class="title topictitle3" id="ariaid-title5">The Services history list</h3>
<div class="body">
<p class="p" dir="ltr">The Services history list allows you to interact with
data related to service incidents, and display detailed
information on those incidents. Here, you can view
descriptions and updates on incidents in progress or
historical incidents, and view incident reports and details
from the past 90 days. </p>
<div class="note">
<span class="notetitle">Note:</span> Currently, the Services history list includes entries for all
Zendesk products, even those you have not purchased</div>
<p class="p">Each bar in a product service history represents a single day,
from 90 days ago (on the far left) to today (on the far
right):</p>
<p class="p"><img class="image img-screenshot" id="topic_rhm_k3p_pkb__image_hlc_2jp_pkb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/service_history_support.png" width="400"></p>
<p class="p">The color and size of each bar represents the most severe
incident level that occurred on that date, in any of the
related subservices:</p>
<div class="p">
<ul class="ul" id="topic_rhm_k3p_pkb__ul_vkx_sjp_pkb">
<li class="li">
<strong class="ph b">Large Green bar:</strong> No issues. The service
is performing normally.</li>
<li class="li">
<strong class="ph b">Medium Yellow bar: </strong>Service degradation.
There is intermittent or partial service
interruption.</li>
<li class="li">
<strong class="ph b">Small Red bar:</strong> Service Outage. The
service is currently unavailable.</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested3" id="topic_wfq_ckp_pkb">
<h4 class="title topictitle4" id="ariaid-title6">Viewing the Subservice history list</h4>
<div class="body">
<p class="p">Each product or service’s subservices are nested beneath
it. For example, if you expand Support service,
you’ll see line items for Ticketing, Views, SLAs,
and so on, each with its own service history. </p>
<p class="p" dir="ltr"><strong class="ph b">To view the subservice history list</strong></p>
<ul class="ul" id="topic_wfq_ckp_pkb__ul_n3l_2kp_pkb">
<li class="li" dir="ltr"> Click the chevron next to each
product or service to expand and display that
element’s subservices. </li>
</ul>
<p class="p"><img class="image img-screenshot" id="topic_wfq_ckp_pkb__image_pv2_3kp_pkb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/subservice_history_list_expanded.png" width="450"></p>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_yzk_jnc_kw">
<h2 class="title topictitle2" id="ariaid-title7">Viewing service incident information</h2>
<div class="body">
<p class="p">Any day with a Service degradation (yellow bar) or Service outage (red
bar) includes an incident summary.</p>
<p class="p" dir="ltr"><strong class="ph b">To view an incident summary</strong></p>
<ul class="ul" id="topic_yzk_jnc_kw__ul_iqp_mkp_pkb">
<li class="li" dir="ltr">
<p class="p" dir="ltr">Hover over the day’s bar. The incident summary
appears.</p>
<p class="p"><img class="image img-screenshot" id="topic_yzk_jnc_kw__image_dmz_qkp_pkb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/incident_summary.png" width="250"></p>
</li>
</ul>
<p class="p" dir="ltr">An incident summary can include the following information:</p>
<ul class="ul" id="topic_yzk_jnc_kw__ul_uc4_tkp_pkb">
<li class="li" dir="ltr"> An overview description of the incident(s) (i.e.,
“Bubble Up test”) </li>
<li class="li" dir="ltr"> The date and time the incident(s) first reported </li>
<li class="li" dir="ltr"> The incident(s) resolution status </li>
<li class="li" dir="ltr"> A link to a more detailed incident description </li>
</ul>
<p class="p" dir="ltr"><strong class="ph b">To view incident details</strong></p>
<ul class="ul" id="topic_yzk_jnc_kw__ul_cdj_vkp_pkb">
<li class="li" dir="ltr"> In the incident summary, click the <strong class="ph b">View
details</strong> link to open a window with more in-depth
information on the incident: <p class="p"><img class="image img-screenshot" id="topic_yzk_jnc_kw__image_mxy_xkp_pkb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/incident_details.png" width="400"></p>
</li>
</ul>
<p class="p" dir="ltr">If the incident has multiple updates, use the scroll bar to
view earlier updates.</p>
<p class="p" dir="ltr"> Incident details can include:</p>
<ul class="ul" id="topic_yzk_jnc_kw__ul_lhf_1lp_pkb">
<li class="li" dir="ltr"> Overview description of the incident. </li>
<li class="li" dir="ltr"> Beginning and end times/dates. </li>
<li class="li" dir="ltr"> Time and date of all updates to the incident, posted
in real-time, beginning with the most recent. </li>
<li class="li" dir="ltr"> A link to the Incident Report, if available. </li>
</ul>
<p class="p" dir="ltr"><strong class="ph b">To close the incident description</strong></p>
<ul class="ul" id="topic_yzk_jnc_kw__ul_mhf_1lp_pkb">
<li class="li" dir="ltr"> Click anywhere on the modal. The incident description
closes. </li>
</ul>
<p class="p">To help you monitor your account status, admins and agents can choose to
receive emails when a service incident affects your account by
subscribing to incident email notifications. You can subscribe
directly from the Zendesk status page or from your Support account.
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821424666" target="_blank">See Subscribing to status
notifications</a>.</p>
</div>
</div>
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