Subscribing to status notifications for your account

What's my plan?

To help you monitor your account
status, you can choose to receive emails when a service
incident affects your account by subscribing to incident notifications via
email and SMS. You can subscribe directly from the Zendesk status page.
This article contains these topics:
Subscribing to status notifications from the Zendesk status page
Managing status notifications
Cancelling status notifications


Related articles

Monitoring your account
status on the Zendesk Status page



Subscribing to status notifications from the Zendesk status page

You don’t need an account login or Support access to subscribe
from the status page. Also, with this method, you can select which
types of status notification you want to receive and the method by
which you want to receive them.
Anyone with a Zendesk subdomain name and email address can subscribe to
status notifications. You can create a subscription for any of the
Zendesk subdomains you want to monitor.

To subscribe to status notifications from the status page
In your web browser, go to https://status.zendesk.com
to open the Zendesk Status page.
Enter your subdomain in the search box. For
instance, if your Zendesk URL is
mycompany.zendesk.com, enter the subdomain
mycompany.

Click Check status. Your subdomain’s
status is displayed.

Click Subscribe.
A
subscription request appears.


Enter an email address for your subscription, then click
Request setup link. A success
message appears and a one-time use verification
email is sent to your inbox.

Open the verification email in your inbox and click the
Set up status notification subscription
link.
The
link opens a Subscription setup page.


(Optional) If you want to receive notifications via SMS,
enter a phone number and click Verify.
Select the products to include in your status
notifications and which method to receive them on,
then click Confirm subscription. You can
Select all products or individual
products.
A Success message
appears. Whenever a service incident affects any
of the products you have selected, you will
receive an email notification, and optionally, an
SMS notification. See examples below.
Email
notification

SMS
notification







Managing status notifications

You can update your subscription. For example, you can update
the list of products and services for each subdomain you’ve
subscribed to or you can cancel a subscription.
To manage status notifications

In your web browser, go to https://status.zendesk.com to open
the Zendesk Status page.

Click Manage subscriptions. A manage
subscription request appears.


Verify your email address, then click Request link
to manage. A success message appears and a
one-time use verification email is sent to your
inbox.

Open the verification email in your inbox, and click
the Manage status notification subscriptions
link.
The
link opens a Manage subscriptions page.

If you have a subscription to more than
one subdomain, select the subdomain you want to
change.


Make any changes you want to the subscription, then click
Save changes.




Cancelling status notifications

You can cancel your status notifications subscription to a
specific subdomain or to all your subdomains. There are a couple
ways to cancel status notifications.
To cancel status notifications:

Click the Unsubscribe link in any verification or
status notification email.


Open the
Manage subscription page.
Click Unsubscribe from
<subdomain> to unsubscribe from all status
notifications from a single domain, including the
status notifications you set from Support.
Click Unsubscribe from all to
unsubscribe from all status notifications from all
domains, including status notifications you set
from Support.





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