Monitoring your account status with the Zendesk Status page

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The Zendesk Status page allows Zendesk users to monitor the status of their own
Zendesk subdomain(s). You can also subscribe to status
notifications for your account.
This article focuses on the information related to your own subdomain's status,
and discusses the following topics:
About
the Zendesk Status page
Using the Zendesk
Status page
Viewing Service
incident information


To increase your understanding of service incidents, and the framework behind
them, see the following:


Overview of incident
management at Zendesk
Zendesk Support scalability and
performance: Technical architecture




About the Zendesk Status page

The Zendesk Status page displays status information related to your own
Zendesk domain:

On the Zendesk Status page, you can view the following:

Current active incidents
A 90-day service history, organized by product and feature
Basic information on each incident
Detailed information on each incident

Once an incident is identified, an "investigating" banner appears on the
Zendesk Status page. As soon as more specific information regarding
the incident becomes available, it will replace this banner.

In the sections below, we’ll discuss these elements in more detail.
You can view your information on the classic System Status page by
clicking the Switch to classic page link. This is especially
useful for customers who want to display their status on a TV
screen, as TV mode is not currently available on the newer Zendesk
Status page.

Note: Your Zendesk Status page and information is visible to anyone who
knows your Zendesk subdomain.
To view your Zendesk system status

In your web browser, go to https://status.zendesk.com. The Zendesk
Status page opens:

Enter your subdomain in the search box. For instance, if your
Zendesk URL is mycompany.zendesk.com, enter the
subdomain mycompany.
Click Check. Your subdomain’s status is displayed. Future
visits to the site will remember this setting, so you don’t
have to enter it each time.


Note: You can also use the Zendesk API to access system status. See Zendesk Status API for
more information.



Using the Zendesk Status page

The Zendesk Status page has two views:



Your Zendesk Subdomain, which displays
information specific to your subdomain.

All Data Centers, which displays information
about the Zendesk system-wide status.


If you experience any problems with your subdomain that do not appear on
the Zendesk Status page, use the link at the bottom of the page to
create a ticket for Zendesk Customer
Support.


When you enter your subdomain, as described above, the status page
initially displays Your Zendesk Subdomain view:

This view is designed to be most relevant to users, and includes the
following areas of information and functionality:


The Check status field, where you can enter a new
subdomain to view.
The Current active incidents box, which shows all
incidents currently affecting the subdomain.
The Services history list, a list of the
top-level Zendesk products, and a visual 90-day
history of their status. Expanding a product box
displays visual histories for any related
subservices.


The All Data Centers view is similar to Your Zendesk Subdomain
view, but displays the status of the Zendesk-wide system. You can
display the All Data Centers view by clicking the x in the Check
status field:



The Current active incidents box

The Current active incidents box displays all incidents currently
impacting the subdomain.

The items in this list are not interactive, and are for
informational purposes only.



The Services history list

The Services history list allows you to interact with
data related to service incidents, and display detailed
information on those incidents. Here, you can view
descriptions and updates on incidents in progress or
historical incidents, and view incident reports and details
from the past 90 days.

Note: Currently, the Services history list includes entries for all
Zendesk products, even those you have not purchased
Each bar in a product service history represents a single day,
from 90 days ago (on the far left) to today (on the far
right):

The color and size of each bar represents the most severe
incident level that occurred on that date, in any of the
related subservices:



Large Green bar: No issues. The service
is performing normally.

Medium Yellow bar: Service degradation.
There is intermittent or partial service
interruption.

Small Red bar: Service Outage. The
service is currently unavailable.




Viewing the Subservice history list

Each product or service’s subservices are nested beneath
it. For example, if you expand Support service,
you’ll see line items for Ticketing, Views, SLAs,
and so on, each with its own service history.
To view the subservice history list

Click the chevron next to each
product or service to expand and display that
element’s subservices.







Viewing service incident information

Any day with a Service degradation (yellow bar) or Service outage (red
bar) includes an incident summary.
To view an incident summary


Hover over the day’s bar. The incident summary
appears.



An incident summary can include the following information:

An overview description of the incident(s) (i.e.,
“Bubble Up test”)
The date and time the incident(s) first reported
The incident(s) resolution status
A link to a more detailed incident description

To view incident details

In the incident summary, click the View
details link to open a window with more in-depth
information on the incident:


If the incident has multiple updates, use the scroll bar to
view earlier updates.
Incident details can include:

Overview description of the incident.
Beginning and end times/dates.
Time and date of all updates to the incident, posted
in real-time, beginning with the most recent.
A link to the Incident Report, if available.

To close the incident description

Click anywhere on the modal. The incident description
closes.

To help you monitor your account status, admins and agents can choose to
receive emails when a service incident affects your account by
subscribing to incident email notifications. You can subscribe
directly from the Zendesk status page or from your Support account.
See Subscribing to status
notifications.


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