Comparing snapshots of environment configurations

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<p id="docs-hc-snippet" style="display: none;">As soon as values are selected in both fields, the read-only comparison is generated.</p>
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<p id="docs-ai-summary-content">As an admin, you can compare snapshots of environment configurations to identify changes. This feature lets you view what was added, modified, or deleted between two snapshots. Changes are highlighted, with old configurations in red and new ones in green. Ensure you're an admin in both environments and match the locale settings for accurate comparisons.</p>
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Sandbox &gt; Compare
snapshots</span>
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<div class="p">A <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8915863870362" target="_blank">snapshot</a> is a read-only version of an environment's <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8514047212442" target="_blank">configurations</a> at a given time. When necessary, admins can
compare two snapshots of the same environment or snapshots of two different
environments. Configurations from a snapshot can be <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9474556880922" target="_blank">deployed</a> between environments, too.<div class="note note">
<span class="notetitle">Note:</span>
<ul class="ul" id="topic_y5s_3hm_r2c__ul_ybr_h22_jhc">
<li class="li">You must be an admin in both environments you're comparing.</li>
<li class="li">Comparisons are language sensitive. For best results, the user's locale
should match the environments' locale. Otherwise, configurations may appear
as new or deleted because the configuration's name differs between
locales.</li>
</ul>
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<div class="p">
<strong class="ph b">To compare saved snapshots of an environment</strong><ol class="ol" id="topic_y5s_3hm_r2c__ol_u2p_w3m_r2c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_y5s_3hm_r2c__d9e551" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Sandbox &gt; Compare snapshots</strong>.</span></li>
<li class="li">Under <strong class="ph b">Compare</strong>, select the first saved snapshot you want to compare.</li>
<li class="li">Under <strong class="ph b">To</strong>, select the second saved snapshot you want to compare.<p class="p">As soon
as values are selected in both fields, the read-only comparison is
generated.</p>
</li>
<li class="li">View the comparison and drill down into each configuration, as needed, to see
what was added, modified, or deleted.<p class="p">Within the comparison, old versions of a
configuration are highlighted in red and new versions of a configuration are
highlighted in green. Additionally, each change item is labeled as:</p>
<ul class="ul" id="topic_y5s_3hm_r2c__ul_hcl_qz5_3hc">
<li class="li">
<strong class="ph b">Modified</strong>: The configuration item exists in both snapshots, but
has some differences.</li>
<li class="li">
<strong class="ph b">New</strong>: The configuration item exists only in the <em class="ph i">To</em>
snapshot.</li>
<li class="li">
<strong class="ph b">Deleted</strong>: The configuration item exists only in the <em class="ph i">Compare</em>
snapshot.</li>
</ul>
</li>
</ol>
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