Viewing and managing features to get the most value from your Zendesk account

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<p id="docs-hc-snippet" style="display: none;">The Features page in Admin Center shows a summary of all the main features in your Zendesk account. Use this page to accelerate adoption of Zendesk features and get the maximum benefit from your account.</p>
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<p id="docs-ai-summary-content">Access the Features page to view and manage your account's features, including subscription details and active trials. This helps you optimize feature adoption and maximize the value of your account. You can search, filter, and export the features list to better understand and use available tools.</p>
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Usage &gt; Features</span>
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<p class="p" dir="ltr">The Features page in Admin Center shows a summary of all the main features
in your Zendesk account. Use this page to accelerate adoption of Zendesk features
and get the maximum benefit from your account. </p>
<p class="p">This article includes these sections:</p>
<ul class="ul" id="topic_b43_pc2_vj__ul_oy4_fhp_hvb">
<li class="li"><a class="xref" href="#topic_ypj_y3f_p2c">Opening the Features page</a></li>
<li class="li"><a class="xref" href="#topic_mwl_2nf_p2c">Viewing subscription details</a></li>
<li class="li"><a class="xref" href="#topic_cgk_1f3_gfc">Searching and filtering the features list</a></li>
<li class="li"><a class="xref" href="#topic_csg_bh3_gfc">Exporting the features list</a></li>
</ul>
<div class="note note">
<span class="notetitle">Note:</span> The Features page is not available in Zendesk trial accounts.</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ypj_y3f_p2c">
<h2 class="title topictitle2" id="ariaid-title2">Opening the Features page</h2>
<div class="body">
<p class="p">You must be an admin to access the Features page.</p>
<p class="p"><strong class="ph b">To open the Features page</strong></p>
<ul class="ul" id="topic_ypj_y3f_p2c__ul_hbl_djf_p2c">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ypj_y3f_p2c__d9e35" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Usage &gt; Features</strong>.</span><p class="p">The Features page opens. This page includes separate
sections to help you view and manage the Zendesk features
available in your account.
</p>
<div class="note tip">
<span class="tiptitle">Tip:</span> It may take the Features page a few seconds to load.
If you don't see the page when you first open Admin Center, try
refreshing your browser or switching between pages in Admin
Center, then back again.</div>
</li>
</ul>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested2" id="topic_ekc_kzh_gfc">
<h3 class="title topictitle3" id="ariaid-title3">Your plan type and active trials</h3>
<div class="body">
<p class="p">This section includes information about your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846875034" target="_blank">plan type</a> and the number
of <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408881540506" target="_blank">agent seats</a> in your
account. It also includes any active trials you have activated in your
account and when the trial will expire. For example, you might have an
Enterprise Suite account with a Copilot trial. See <a class="xref" href="#topic_mwl_2nf_p2c">Viewing subscription
details</a> for more information. </p>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_xqw_513_gfc">
<h3 class="title topictitle3" id="ariaid-title4">Feature list and product areas</h3>
<div class="body">
<div class="p">This section shows an inventory of all the main features available in
your account and in any available trials. Features are separated into
product areas. <ul class="ul" id="topic_xqw_513_gfc__ul_ys3_vsq_jjc">
<li class="li">Click the expander icons (<img class="image" id="topic_xqw_513_gfc__image_ukq_ytq_jjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_expander_down.png"> or <img class="image" id="topic_xqw_513_gfc__image_dnv_lbr_4fc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_expander_up.png">) to show or hide the
features listed in each product area. <p class="p"><img class="image img-screenshot" id="topic_xqw_513_gfc__image_gvl_wb3_gfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acct_features_list_no_status2.png" width="730"></p>
</li>
</ul>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_mwl_2nf_p2c">
<h2 class="title topictitle2" id="ariaid-title5">Viewing subscription details</h2>
<div class="body">
<p class="p">In addition to the features list, the Features page includes details about your
subscription. Subscription details are showing by default, but you can show
and hide them as desired.</p>
<p class="p"><strong class="ph b">To show subscription details</strong></p>
<ol class="ol" id="topic_mwl_2nf_p2c__ol_off_bd3_gfc">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_mwl_2nf_p2c__d9e35" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Usage &gt; Features</strong>.</span></li>
<li class="li" dir="ltr">Click <strong class="ph b">Show subscription details</strong> near the top of the
Features page.<p class="p">A panel appears with details about your subscription,
including your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846875034" target="_blank">plan type</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834934554" target="_blank">agent seats</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834152730" target="_blank">add-ons</a> included
with your subscription, and any <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4726042295194" target="_blank">trials</a> currently
active in your subscription. </p>
<p class="p"><img class="image img-screenshot" id="topic_mwl_2nf_p2c__image_dpv_hd3_gfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acct_features_subscription_details.png" width="250"></p>
</li>
<li class="li">To make changes to your subscription, click <strong class="ph b">Manage subscription</strong>.
For more information, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839355034#topic_zjz_pdw_zgb" target="_blank">Changing plan
subscriptions</a>. </li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_cgk_1f3_gfc">
<h2 class="title topictitle2" id="ariaid-title6">Searching and filtering the features list</h2>
<div class="body">
<p class="p">To make it easier to find what you’re looking for, you can search for features
in the features list. You can also use filters to narrow down the list.</p>
<p class="p"><strong class="ph b">To search for a feature by name</strong></p>
<ol class="ol" id="topic_cgk_1f3_gfc__ol_yfc_ff3_gfc">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_cgk_1f3_gfc__d9e35" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Usage &gt; Features</strong>.</span></li>
<li class="li">Enter a feature name in the search bar at the top of the list.<p class="p">Enter
the full or partial name for the feature. Features that match
the text you’ve typed appear in the list. </p>
<p class="p"><img class="image img-screenshot" id="topic_cgk_1f3_gfc__image_qzf_kf3_gfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acct_features_search_example.png" width="400"></p>
</li>
</ol>
<p class="p"><strong class="ph b">To filter the features list</strong></p>
<ol class="ol" id="topic_cgk_1f3_gfc__ol_h5x_rf3_gfc">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_cgk_1f3_gfc__d9e35" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Usage &gt; Features</strong>.</span></li>
<li class="li">Click <strong class="ph b">Filter</strong>. <p class="p" dir="ltr">A list of filters appear in a side
drawer. </p>
<p class="p"><img class="image img-screenshot" id="topic_cgk_1f3_gfc__image_jwf_vf3_gfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acct_features_filters.png" width="250"></p>
</li>
<li class="li">Select a <strong class="ph b">Trial</strong> name to filter by features included in a specific
trial or select <strong class="ph b">Any</strong> to filter by features in any trial. <p class="p">Only
trials active in your account will appear in the trial filter
options.</p>
</li>
<li class="li">Select an <strong class="ph b">Add-on</strong> name to filter by features included in a
specific add-on or select <strong class="ph b">Any</strong> to filter by features in any
add-on. <p class="p" dir="ltr">Only add-ons included in your account will appear
in the add-ons filter options.</p>
</li>
<li class="li">In the <strong class="ph b">Product area</strong> drop-down menu, select the product area to
include in the filter.<p class="p"><img class="image img-screenshot" id="topic_cgk_1f3_gfc__image_ihq_sg3_gfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acct_features_product_area.png" width="250"></p>
<p class="p">You can use
<strong class="ph b">Shift+Click</strong> (on Mac) or <strong class="ph b">Ctrl+Click</strong> (on
Windows) to select multiple product areas. </p>
</li>
<li class="li">Click <strong class="ph b">Apply filters</strong>. </li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_csg_bh3_gfc">
<h2 class="title topictitle2" id="ariaid-title7">Exporting the features list</h2>
<div class="body">
<p class="p">You can export a CSV formatted copy of the features list. If you filter the
list before starting the export, the CSV output file is also filtered this
way. The exported copy is emailed to your primary Zendesk email address. </p>
<p class="p"><strong class="ph b">To export a copy of the features list</strong></p>
<ol class="ol" id="topic_csg_bh3_gfc__ol_ofq_fh3_gfc">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_csg_bh3_gfc__d9e35" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Usage &gt; Features</strong>.</span></li>
<li class="li" dir="ltr">
<a class="xref" href="#topic_cgk_1f3_gfc">Filter the
features list</a> as needed.</li>
<li class="li" dir="ltr">Click <strong class="ph b">Export CSV</strong> near the top of the Features page. </li>
<li class="li">Select <strong class="ph b">All features </strong>to export all features listed in the account
or select <strong class="ph b">Currently shown features</strong> to export the filtered list.
<p class="p"><img class="image img-screenshot" id="topic_csg_bh3_gfc__image_wsf_wh3_gfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acct_features_export_options2.png" width="250"></p>
<p class="p">After a few minutes, you’ll
receive an email with a copy of the exported features list.
</p>
</li>
</ol>
</div>
</div>
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