Syncing products and add-ons to sandboxes

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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Sandbox &gt; Environments</span>
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<p class="p">For sandboxes to serve their purpose, it's important that they provide a good likeness of
the production environment. To that end, all sandboxes provide some level of data
replication during the sandbox creation process. However, that's an accurate snapshot of
your production environment only at that moment in time. You can use the sandbox
synchronization feature to update existing sandboxes to reflect subscription-level
changes to your account, including purchased products, agent seats, add-ons, and
cancelations.</p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_wbn_xvh_hcc__ul_yqp_k13_hcc">
<li class="li"><a class="xref" href="#topic_uwz_4zh_hcc">About updating product and add-ons in your sandbox</a></li>
<li class="li"><a class="xref" href="#topic_gq5_pzh_hcc">Syncing products and add-ons to your sandbox</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_uwz_4zh_hcc">
<h2 class="title topictitle2" id="ariaid-title2">About updating product and add-ons in your sandbox</h2>
<div class="body">
<p class="p">Syncing your product, add-ons, and cancelations to your sandbox account is a powerful
way to ensure your sandbox accurately reflects your production account. </p>
<div class="p">The following data is updated when you sync a sandbox:<ul class="ul" id="topic_uwz_4zh_hcc__ul_gzz_f13_hcc">
<li class="li">Newly purchased add-ons and products are added to the sandbox.</li>
<li class="li">Canceled add-ons and products are removed from the sandbox.</li>
<li class="li">Agent seats in the sandbox will be updated to reflect the number of seats in
the production account.<div class="note note">
<span class="notetitle">Note:</span> If you've reduced the number of agent seats in
your production environment, synching your products and add ons can
result in changes to the roles of agents in your sandbox.</div>
</li>
</ul>
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<div class="p">The following data isn't updated when a sandbox syncs:<ul class="ul" id="topic_uwz_4zh_hcc__ul_vjj_h13_hcc">
<li class="li">No <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6150628316058" target="_blank">replicated data</a> other than
add-ons, products, and agent seat counts are updated. If you want to update
other data, you must <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824434586#topic_omh_zl1_57" target="_blank">replace your sandbox</a>.</li>
<li class="li">Even if the number of agent seats is increased in your sandbox account, the
user data associated with agents in those seats isn't updated during a
sync.</li>
<li class="li">The <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836402074#topic_vwh_wz4_jyb" target="_blank">High Volume API add-on</a> isn't
copied to sandboxes.</li>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_gq5_pzh_hcc">
<h2 class="title topictitle2" id="ariaid-title3">Syncing products and add-ons to your sandbox</h2>
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<p class="p">Syncing your production subscription data to a sandbox is done from the production
account.</p>
<div class="p">
<strong class="ph b">To sync your product and add-on data with a sandbox</strong><ol class="ol" id="topic_gq5_pzh_hcc__ol_ihf_vc3_hcc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_gq5_pzh_hcc__d9e550" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Sandbox &gt; Environments</strong>.</span></li>
<li class="li">Click the options menu icon (<img class="image" id="topic_gq5_pzh_hcc__image_n4d_nf3_hcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/options-menu-icon-small.png">) next to the sandbox you want to update and
select <strong class="ph b">Sync products and add-ons</strong>.<p class="p"><img class="image" id="topic_gq5_pzh_hcc__image_i3d_4ct_ncc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/sandbox_sync_subscription_data.png" width="500"></p>
</li>
</ol>
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