Subscribing to status notifications for your account

What's my plan?

To help you monitor your account status, you can choose to receive emails when a service incident affects your account by subscribing to incident notifications via email and SMS. You can subscribe directly from the Zendesk status page.

This article contains these topics:

Subscribing to status notifications from the Zendesk status page

Managing status notifications

Cancelling status notifications

Related articles

Monitoring your account status on the Zendesk Status page

Subscribing to status notifications from the Zendesk status page

You don’t need an account login or Support access to subscribe from the status page. Also, with this method, you can select which types of status notification you want to receive and the method by which you want to receive them.

Anyone with a Zendesk subdomain name and email address can subscribe to status notifications. You can create a subscription for any of the Zendesk subdomains you want to monitor.

To subscribe to status notifications from the status page

In your web browser, go to https://status.zendesk.com to open the Zendesk Status page.

Enter your subdomain in the search box.
For instance, if your Zendesk URL is mycompany.zendesk.com, enter the subdomain mycompany.

Click Check status.
Your subdomain’s status is displayed.

Click Subscribe.

A subscription request appears.

Enter an email address for your subscription, then click Request setup link.
A success message appears and a one-time use verification email is sent to your inbox.

Open the verification email in your inbox and click the Set up status notification subscription link.

The link opens a Subscription setup page.

(Optional) If you want to receive notifications via SMS, enter a phone number and click Verify.

Select the products to include in your status notifications and which method to receive them on, then click Confirm subscription.
You can Select all products or individual products.

A Success message appears. Whenever a service incident affects any of the products you have selected, you will receive an email notification, and optionally, an SMS notification. See examples below.

Email notification

SMS notification

Managing status notifications

You can update your subscription. For example, you can update the list of products and services for each subdomain you’ve subscribed to or you can cancel a subscription.

To manage status notifications

In your web browser, go to https://status.zendesk.com to open the Zendesk Status page.

Click Manage subscriptions.
A manage subscription request appears.

Verify your email address, then click Request link to manage.
A success message appears and a one-time use verification email is sent to your inbox.

Open the verification email in your inbox, and click the Manage status notification subscriptions link.

The link opens a Manage subscriptions page.

If you have a subscription to more than one subdomain, select the subdomain you want to change.

Make any changes you want to the subscription, then click Save changes.

Cancelling status notifications

You can cancel your status notifications subscription to a specific subdomain or to all your subdomains. There are a couple ways to cancel status notifications.

To cancel status notifications:

Click the Unsubscribe link in any verification or status notification email.

Open the Manage subscription page.

Click Unsubscribe from <subdomain> to unsubscribe from all status notifications from a single domain, including the status notifications you set from Support.

Click Unsubscribe from all to unsubscribe from all status notifications from all domains, including status notifications you set from Support.