Managing configuration deployments between Zendesk environments

After youdeploy configurationsfrom one Zendesk environment to another in your account, you might need to revert, rename, or otherwise manage the deployment.


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Location: Admin Center > Account > Sandbox > Deployments

After you deploy configurations from one Zendesk
environment to another in your account, you might need to revert, rename, or otherwise
manage the deployment.
This article contains the following topics:
Viewing a deployment's details, source, or destination
Reverting a deployment
Renaming a deployment
Redeploying a reverted deployment
Deleting a deployment




Viewing a deployment's details, source, or destination

After you create a deployment, you can view it's details, the source snapshot, and
the destination environment.

To view a deployment
In Admin Center, click Account in the sidebar, then select Sandbox >
Deployments.
Find the deployment you want more information about, click the options menu
icon ( ), and select one of the following:
View
View source
View destination







Reverting a deployment

If you need to roll back changes you deployed, you can revert the deployment.

To revert a deployment
In Admin Center, click Account in the sidebar, then select Sandbox >
Deployments.
Find the deployment you want to revert, click the options menu icon ( ), and select Revert. This creates a
new deployment with the source and destination environments
pre-selected. It's also automatically named Revert: [deployment
name], where [deployment name] is replaced with the name
of the deployment you're reverting.

Review the changes that would be made to the production environment.
(Optional) Click Refresh under the Destination to ensure the
latest updates in the destination environment are reflected in the
comparison.
Click Test deploy. This can take up to several minutes. When the
test is complete, you will either see that it passed or be notified of
missing dependencies.

If the test fails with missing dependencies, click Auto-select
dependencies.
Alternatively, you can click Cancel to manually resolve the
dependency issue or click Ignore to proceed without resolving
the missing dependency.


Note: After the test passes, no changes can be made to the
configurations selected in the deployment.

Click Deploy. When a deployment begins, Zendesk saves a version of
the destination environment before making any changes. This ensures you
can revert a deploy if necessary.






Renaming a deployment

Sometimes it's necessary to rename a deployment.

To rename a deployment
In Admin Center, click Account in the sidebar, then select Sandbox >
Deployments.
Find the deployment you want to rename, click the options menu icon ( ), and select Rename.
In the Rename deployment dialog, enter a new Name.
Click Rename.





Redeploying a reverted deployment

There are times when you need to revert and then redeploy a deployment.

To redeploy a deployment
In Admin Center, click Account in the sidebar, then select Sandbox >
Deployments.
Find the deployment you want to redeploy, click the options menu icon
( ), and select Redeploy. This creates a
new deployment with the source and destination environments
pre-selected. It's also automatically named Redeploy: [deployment
name], where [deployment name] is replaced with the name
of the deployment you're redeploying.

Review the changes that would be made to the production environment.
(Optional) Click Refresh under the Destination to ensure the
latest updates in the destination environment are reflected in the
comparison.
Click Test deploy. This can take up to several minutes. When the
test is complete, you will either see that it passed or be notified of
missing dependencies.

If the test fails with missing dependencies, click Auto-select
dependencies.
Alternatively, you can click Cancel to manually resolve the
dependency issue or click Ignore to proceed without resolving
the missing dependency.


Note: After the test passes, no changes can be made to the
configurations selected in the deployment.

Click Deploy. When a deployment begins, Zendesk saves a version of
the destination environment before making any changes. This ensures you
can revert a deploy if necessary.






Deleting a deployment

Deleting a deployment is permanent and affects only the record of the deployment. The
changes that were deployed are unaffected. For Enterprise plans and above,
deployment events are also recorded in the audit log and will be preserved even if a
deployment is deleted from the Deployments page.

To delete a deployment
In Admin Center, click Account in the sidebar, then select Sandbox >
Deployments.
Find the deployment you want to delete, click the options menu icon ( ), and select Delete.
In the confirmation dialog, click Delete deployment.




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