Zendesk support for cookie-restricted browsers (Safari, Chrome, Firefox)

This article describes Zendesk support for popular, industry-standard browsers that restrict how cookies are recognized and used. Browsers that restrict cookie usage include recent versions of Apple Safari, Google Chrome, and Mozilla Firefox.

To prevent any issues caused by signing into Zendesk from a cookie-restricted browser, Zendesk has a streamlined sign-in process for the agents and end users who work on accounts with host-mapped domains.

To sign in

For agents and end users, click the Sign in link in your help center.

A sign-in page appears.

Enter your sign-in credentials.
For end users, sign in with a username and password, or use a social or business account to sign in. For agents, click I am an Agent to sign in.

After signing in, agents and end users are automatically directed to the appropriate page in their account.
Agents will see their agent dashboard where they are signed in and can work on tickets.

End users will return to their help center as a signed-in user.