Admin Center settings




What's my plan?







All Suites

Team, Growth, Professional, Enterprise, or Enterprise Plus










Support

Team, Professional, or Enterprise









The following table shows the type of changes you can make in Admin Center.
For more information about Admin Center, see Using Admin Center.










Icon
Menu
Tasks
Description







Launchpad
Set up your account and try out feature upgrades.


Launchpad








Account: Manage billing, security, logs, and
other account essentials.






Features
View and managing features available in your Zendesk
account


Features








Billing


Manage subscriptions, invoices, payments, and account
ownership.



Subscription
Payment
Invoices
Contacts
More
products





Usage
View account usage dashboards


Storage
API








Security


Manage security settings and access security
documents.



Team member and end user
authentication
Single
sign-on
Deletion
schedules
IP restrictions
Security
documents
Advanced (two-factor
authentication, Temporary
access)
More settings (Zendesk
Support, SSL, Security contact
email)








Brand management


Manage customer-facing identities.



Brands








Appearance


Brand and localize your site.



Branding
Localization








Logs


Track activity related to your account.



Audit
log

Access log
(ADPP add-on)








Sandbox


Test changes before making them public.



Sandboxes








Tools


Export account data, if enabled.



Data
export








Forms and agreements


View legal and financial documents.



Forms and
agreements








People: Manage teams (agents, admins), user and
organization fields, bulk actions, and tags.







Team


Manage your team members and organize them into
groups.




Team members
(agents and admins)
Roles
Groups
Skills








Configuration


Set up user events and profiles, configure end-user
settings, and manage user tags.



User
fields
Organization
fields
Events
Events
setup
Profiles
End
users
Tags








Bulk actions


Import or delete a large number of users with a single
action.



Import
users
Import
organizations
Delete end
users








Deleted users


Deleting users permanently for GDPR purposes.



Deleted
users








Channels: Manage ways to connect with customers,
from email and voice, messaging, and self-serve
automation.







Messaging and social


Set up messaging channels.



Web and mobile
messaging
Social
messaging
Proactive
messages
Text
Facebook
Pages
X (formerly
Twitter) accounts








Talk and email


Manage settings for voice and email channels.



Voice
Email








Classic


Manage Web Widget and Mobile SDK settings.



Web Widget

Mobile
SDK








Customer satisfaction


Enable and use customer satisfaction ratings.



CSAT
survey








AI: Set up, manage,
and monitor automated Zendesk resolutions.





AI agents
Manage settings for AI agents.

AI agents
(includes AI agents for
messaging, AI agents for email
and web form, and advanced AI
agents)





Admin copilot
Monitor and optimize effective AI setup in your
account.


Overview
Recommendations







Agent copilot
Manage settings for an AI-powered assistant for your
agents.


Auto
assist
Suggestions
Writing
tools







Intelligent triage
Manage settings for automatically detecting customer
intent, language, and sentiment.


Intent
Entity
Sentiment
Language








Workspaces: Manage how team members use Zendesk,
from views and macros to the Agent
Workspace.







Agent tools


Configure agent productivity tools.



Agent
Workspace
Views
Macros
Shortcuts
Layouts
Agent
interface
Dynamic
Context
Cards
Contextual
workspaces
Context
panel
Side
conversations








Objects and rules: Manage ticket fields,
triggers, automations, and more.







Tickets


Manage ticket forms, fields, tags, and ticket
statuses.



Forms
Forms
Fields
Ticket
statuses
Tags
Settings








Custom objects


Extend Zendesk by adding and managing custom
objects.



Objects
Legacy
objects
Legacy
relationships
Display
settings








Omnichannel routing


Manage omnichannel routing settings.



Routing
configuration
Queues
Capacity
rules
Agent
statuses
Idle
timeout








Business rules


Manage business rules for automating repetitive tasks.
Set SLAs and business hours.



Triggers
Chat
triggers
Automations
Skills
Routing
Chat
routing

Service level
agreements (SLAs)
Schedules
Rule
analysis








Tools


Data importer



Data importer
(beta)








Apps and integrations: Manage apps, APIs,
webhooks, targets, and other ways to get data in and
out of Zendesk.







Apps


Manage public and private applications.



Zendesk Support
apps
Channel
apps








Integrations


Manage your account integrations and view the
integrations
log.



Integrations
Conversations
integrations
Logs








APIs


Manage API settings and view API activity.



API
configuration
API
tokens
OAuth
clients
API
analytics







Connections
Manage connections


Connections








Actions


Manage actions.



Actions





Webhooks
Manage webhooks and view webhook activity.


Webhooks








Targets


Manage targets to notify external systems.



Targets







