Using Zendesk Admin Center

Zendesk Admin Center provides a central location for managing global, cross-product
settings such as account ownership, subscriptions, security settings, integrations,
and custom objects. It also includes settings to manage the Support ticketing
interface, including views, macros, triggers, automations, and more.



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Zendesk Admin Center provides a central location for managing global,
cross-product
settings such as account ownership, subscriptions, security settings,
integrations, and custom
objects. It also includes settings to manage the Support ticketing interface,
including views,
macros, triggers, automations, and more.


The features you can access in Admin Center varies depending on whether
you’re an account
owner, admin, or agent.


This article contains the following topics:


Opening Admin Center


Viewing account information on Admin Center Home


Viewing usage and update details


Navigating Admin Center


Searching for settings in Admin Center


Showing and hiding sidebar navigation


Getting help





Opening Admin Center


You can open Admin Center directly from the product menu or from
links on Zendesk
Settings pages.


To open Admin Center


Open any Zendesk product.

Click the Zendesk products menu in the top bar, then select
Admin
Center.




The
Admin Center home page appears. Use this page as a starting
point for managing your
Admin Center tasks.


Note: Agents have access to
a version of Admin Center Home
that's tailored to their permissions and needs.






Viewing account information on Admin Center Home





The home page in Admin Center provides useful information about your
account and account
activities, including:


Your account subdomain: Listed
at the top of the home page, your account
subdomain is part of the URL address you use to access your
Zendesk account. Your
subdomain uniquely identifies your Zendesk account on the
network.


Pod number, data center, and account status:
Listed at the bottom of the page,
you’ll find the
Pod number
and
data center location
that hosts your account. You’ll also find
a link to check your
account status.


Usage summaries: Summaries
from the usage dashboards in your account. These
summaries help you monitor and manage your account for
data storage usage,
API usage,
and
automated resolution usage.
The summaries include alerts if
your account is near or over your usage limits.


Zendesk updates: Update feeds
from articles and notifications posted by
Zendesk. These feeds contain useful information that may
impact your account. The feeds
include tabs for Announcements, What’s new monthly summaries,
Developer updates, Release
notes, and Service notifications. Click
Zendesk updates to open that
section of
the Zendesk help center. Click a tab, then click
View all to see all topics
associated with that tab in the Zendesk help center.


Feature usage: A snapshot of
your current feature usage, including macros,
triggers, and automations. Feature usage helps you track
down and remove macros,
triggers, and automations that don’t get much use. In addition,
you can search for
“overly-used” features that might need to be modified to
balance the load. For example,
splitting a trigger that works across multiple ticket channels
into separate triggers
for each channel. The table shows:


Active: The number
of active features in each category.


Runs: The number of
times a feature ran in the last 24 hours.


Unused: The number
of features that were not used in the last 30 days.



Click Macros,
Triggers, or
Automations as a shortcut
to
open that page in Admin Center.





Tip: Bookmark the page for quick one-click
access. The URL is
https://your_subdomain.zendesk.com/admin/home,
where your_subdomain is the
name of your subdomain.




Viewing usage and update details


Items on Admin Center Home include links with more detailed information.


To view usage dashboards



Open Admin Center.


Click a Usage summary to open the associated usage dashboard.






To view details about Zendesk updates



Open Admin Center.

Click an update tab to pick an update category.

Click a link to open the update you want to view.
A document opens with details
about the update.








Navigating Admin Center


Use Admin Center home page as a starting point for managing your
Admin Center settings. For
details, see
Admin Center settings.









Icon
Name
Description







Account
Billing, security, audit log, and other account essentials





People

Team management, user and organization fields, bulk actions,
and tags






Channels

Ways to connect with customers, from email and voice
to messaging and self-serve
automation






AI
Set up, manage, and monitor automated Zendesk resolutions





Workspaces

Managing how team members use Zendesk, from views and
macros to the Agent
Workspace






Objects and rules
Ticket fields, triggers, automations, and more





Apps and integrations

Apps, APIs, targets, webhooks, and other ways to get
data in and out of
Zendesk







Searching for settings in Admin Center


You can search for settings in Admin Center to find where they are
located.
Search results are limited to Admin Center pages. For example, you
can search for Triggers,
but not the name of an individual trigger on the Triggers page.


You can also use a curated set of search keywords and synonyms to
find pages. For
example, when you search for account owner,
the search result is the
Account >
Billing > Contacts
page where the account owner is set. When you search for
staff, the search results include any page
that has settings for team members.


To search for Admin Center settings



In any product, click the Zendesk products menu in the top bar,
then select Admin
Center


Locate the search field ( )
at the top of the page.


Enter your search term.

As you start to type, you'll see a list of results that match
the term you entered.





Click a search result to open that page.




Showing and hiding sidebar navigation


Admin Center includes show and hide controls at the bottom of the
navigation panel, giving
you more room if needed to do your work.








Expanded navigation

Collapsed navigation
















To show or hide sidebar navigation



Click the sidebar icon ( )
at the bottom of the navigation panel to show or hide
second-level navigation controls.


You can also use keyboard shortcuts to show and hide the sidebar
navigation.
Display the tooltip next to the sidebar icon ( )
for details.





Getting help


Admin Center Home includes access to resources that help you set
up your Zendesk account
and learn about Zendesk features, so you can start serving your customers
faster.



To get help, click the help icon ( )
at the top of the page.




A list of
setup instructions appears. You can use help to:


View step-by-step setup guides with tutorial videos.

Find links to articles, community posts, and training
courses.

Search articles in the Zendesk help center.


Note: Customers with access
to
admin copilot
can click the admin copilot icon ( )
instead of the traditional help panel icon ( )
to get help. Admin copilot is a proactive AI assistant
designed to help Zendesk admins streamline operations and
optimize their
environment.



Click the Launchpad icon ( )
in the sidebar to see the latest information about product
setup options and available features in your account.

See
Using Launchpad
for details.






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