About unified navigation across Zendesk products

<body>
<p id="docs-hc-snippet" style="display: none;"></p>
<div class="article-banners">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
</div>

<div class="article-banner" id="suite_all">
<table>
<tbody>
<tr>
<td>
<strong>All Suites</strong>
</td>
<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
</tr>
</tbody>
</table>
</div>

<div class="article-banner" id="support_all">
<table>
<tbody>
<tr>
<td>
<strong>Support</strong>
</td>
<td>Team, Professional, or Enterprise</td>
</tr>
</tbody>
</table>
</div>

</div>

<div class="body">

<p class="p"></p>
<div class="non-responsive"><iframe class="embed-responsive-item" controls="controls" height="439" src="https://docs.google.com/presentation/d/e/2PACX-1vRlGGdRUgteM1Md2Kg-j-NMfm1ECR-uQS_bSkPd5wWk-mYN6yUjgew39DA_1KO9eD6c_lZNWYEuwC4k/pubembed?start=false&amp;loop=false&amp;delayms=3000" width="600"></iframe></div>
<p class="p" dir="ltr">With unified navigation, Zendesk provides a consistent, unified interface
for navigating across products and features. This interface significantly reduces
the learning curve required for admins and agents to use Zendesk products. It also
helps agents and admins with their day-to-day work by providing a consistent,
simplified approach to navigation.</p>
<p class="p">This article contains these sections:</p>
<ul class="ul" id="topic_b43_pc2_vj__ul_oy4_fhp_hvb">
<li class="li"><a class="xref" href="#topic_ovh_5vd_jhc">Key features of unified navigation</a></li>
<li class="li"><a class="xref" href="#topic_w4v_vzk_jhc">Unified navigation icons</a></li>
<li class="li"><a class="xref" href="#topic_nkt_rzk_jhc">Navigation features in Support</a></li>
<li class="li"><a class="xref" href="#topic_ixh_gsq_q3c">Navigation features in Workforce management</a></li>
<li class="li"><a class="xref" href="#topic_ekt_fgl_jhc">Unified navigation limitations</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ovh_5vd_jhc">
<h2 class="title topictitle2" id="ariaid-title2">Key features of unified navigation</h2>
<div class="body">
<p class="p">This section describes key features of unified navigation that work across
products, including the product menu, side navigation, search fields, and
more. </p>
<p class="p"><img class="image img-screenshot" id="topic_ovh_5vd_jhc__image_qsx_wvd_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_gnav_composite.png" width="730"></p>
<p class="p">The following video gives you an overview of unified navigation.</p>
<div class="non-responsive"><iframe allowfullscreen="true" class="embed-responsive-item" controls="controls" height="360" src="https://www.youtube.com/embed/dYM337tSgKc?si=WljHGC7Rh8FXFl0D" width="640"></iframe></div>
<p class="p">Introducing Zendesk's unified navigation[3:15]</p>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested2" id="topic_dr5_xvd_jhc">
<h3 class="title topictitle3" id="ariaid-title3">Using the product menu</h3>
<div class="body">
<p class="p">To switch among products, the product menu appears in the same location
within each Zendesk product. It’s located next to the side navigation
panel within each product, making it easy to reach. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Switching among Zendesk
products</a>. </p>
<p class="p"><img class="image img-screenshot" id="topic_dr5_xvd_jhc__image_dmj_1wd_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_product_tray_after3.png" width="200"></p>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_g54_rwd_jhc">
<h3 class="title topictitle3" id="ariaid-title4">Using side navigation</h3>
<div class="body">
<p class="p">Navigation within each product is controlled by a side navigation panel
that appears in a consistent location across products. The navigation
panel includes icons you can click to quickly open specific areas of
the product. This topic includes examples for side navigation in
Support, but similar navigation options are available in other Zendesk
products. </p>
<p class="p"><strong class="ph b">To navigate within a product</strong></p>
<ol class="ol" id="topic_g54_rwd_jhc__ol_pr5_wwd_jhc">
<li class="li">Click an icon in the side navigation to switch between different
areas of the product. <p class="p"><img class="image img-screenshot" id="topic_g54_rwd_jhc__image_vmy_bxd_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_support_side_navigation.png" width="600"></p>
<p class="p">By default Support
has side navigation icons for Agent Home, Views,
Customers, Organizations, and Custom Objects Records. You
may see additional icons depending on what features and
add-ons are installed. The Reporting icon and the Admin
icon have been removed. Instead, you access analytics and
Admin Center exclusively through the product menu.
</p>
<p class="p">Each navigation icon includes a tooltip to help
guide you.</p>
</li>
<li class="li">To see the tooltip, hover your mouse over the icon. <p class="p"><img class="image img-screenshot" id="topic_g54_rwd_jhc__image_bl4_pyd_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_support_tooltip.png" width="200"></p>
</li>
</ol>
<p class="p">For a list of the default navigation icons in each product, see <a class="xref" href="#topic_w4v_vzk_jhc">Unified navigation icons</a>.</p>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_er5_hyd_jhc">
<h3 class="title topictitle3" id="ariaid-title5">Using search fields</h3>
<div class="body">
<p class="p">Where applicable, the Search field appears in a consistent location at
the top of the page for each product that includes search. You don’t
need to hunt for it.</p>
<p class="p"><img class="image img-screenshot" id="topic_er5_hyd_jhc__image_tph_lzd_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_admin_center_search.png" width="600"></p>
<p class="p"><img class="image img-screenshot" id="topic_er5_hyd_jhc__image_j4h_rzd_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_workforce_search.png" width="600"></p>
<p class="p"><strong class="ph b">To search within a product</strong></p>
<ol class="ol" id="topic_er5_hyd_jhc__ol_zdv_cyb_xhc">
<li class="li">Enter a search term in the Search field. <p class="p">As you type, matches
for your search term appear below the search
field.</p>
<p class="p"><img class="image img-screenshot" id="topic_er5_hyd_jhc__image_iqs_dyb_xhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_search_terms.png" width="200"></p>
</li>
<li class="li">Select a match to complete the search, or press <strong class="ph b">Return</strong>.
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested2" id="topic_tv1_ngl_jhc">
<h3 class="title topictitle3" id="ariaid-title6">Showing and hiding sidebar navigation</h3>
<div class="body">
<p class="p">Admin Center includes show and hide controls at the bottom of the
navigation panel, giving you more room if needed to do your work. </p>
<p class="p"><strong class="ph b">To show or hide sidebar navigation</strong></p>
<ul class="ul" id="topic_tv1_ngl_jhc__ul_v3l_rqh_nhc">
<li class="li">Click the sidebar icon (<img class="image" id="topic_tv1_ngl_jhc__image_jqy_1th_nhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_sidebar_icon_gnav.png">) at the bottom of the navigation
panel to show or hide second-level navigation controls.</li>
<li class="li">You can also use keyboard shortcuts to show and hide the sidebar
navigation. Display the tooltip next to the sidebar icon (<img class="image" id="topic_tv1_ngl_jhc__image_b3n_t1d_xhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_sidebar_icon_gnav.png">) for details.</li>
</ul>
<div class="p">
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_tv1_ngl_jhc__simpletable_ohp_tth_nhc" summary="">
<col style="width:50%">
<col style="width:50%">
<thead>
<tr class="sthead">
<th class="stentry" id="d52e220" style="vertical-align:bottom;text-align:left;">Expanded navigation</th>
<th class="stentry" id="d52e223" style="vertical-align:bottom;text-align:left;">Collapsed navigation</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d52e220" style="vertical-align:top;"><img class="image img-screenshot" id="topic_tv1_ngl_jhc__image_cqx_xth_nhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_expanded2.png" width="400"></td>
<td class="stentry" headers="d52e223" style="vertical-align:top;"><img class="image img-screenshot" id="topic_tv1_ngl_jhc__image_f5c_zth_nhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_collapsed2.png" width="380"></td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested2" id="topic_xbw_fhr_jhc">
<h3 class="title topictitle3" id="ariaid-title7">Unified framework for user profiles</h3>
<div class="body">
<p class="p">While still maintaining product-specific details, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835022490" target="_blank">user profiles</a> have the
same look and feel across products, making them easy to reference and
use.</p>
<p class="p"><img class="image img-screenshot" id="topic_xbw_fhr_jhc__image_p4m_jhr_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_user_profiles_gnav.png" width="150"></p>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested2" id="topic_k5c_1hl_jhc">
<h3 class="title topictitle3" id="ariaid-title8">Navigation badges</h3>
<div class="body">
<p class="p">To highlight new features and other changes, unified navigation includes
badges to tag pages with special features and options in your account.
You’ll see badges for <strong class="ph b">New</strong> features, early access program
(<strong class="ph b">EAP</strong>) releases, and <strong class="ph b">Trial</strong> options.</p>
<p class="p"><img class="image img-screenshot" id="topic_k5c_1hl_jhc__image_gmh_fhl_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_badge_eap.png" width="150"></p>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested2" id="topic_a3g_xzk_jhc">
<h3 class="title topictitle3" id="ariaid-title9">Getting help</h3>
<div class="body">
<p class="p">Admin Center and Support include access to resources that help you set up
your Zendesk account and learn about Zendesk features, so you can
start serving your customers faster.</p>
<ul class="ul" id="topic_a3g_xzk_jhc__ul_b3g_xzk_jhc">
<li class="li">To get help, click the help icon (<img class="image" id="topic_a3g_xzk_jhc__image_c3g_xzk_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/help_icon_gnav.png">) at the top of the page.<p class="p"><img class="image img-screenshot" id="topic_a3g_xzk_jhc__image_d3g_xzk_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_help_support.png" width="300"></p>
<div class="p">A list of setup
instructions appears. You can use help to:<ul class="ul" id="topic_a3g_xzk_jhc__ul_e3g_xzk_jhc">
<li class="li">View step-by-step setup guides with tutorial
videos.</li>
<li class="li">Find links to articles, community posts, and
training courses.</li>
<li class="li">Search articles in the Zendesk help center.</li>
</ul>
</div>
<div class="note note">
<span class="notetitle">Note:</span> Customers with access to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10013995711386" target="_blank">admin copilot</a>
can click the admin copilot icon (<img class="image" id="topic_a3g_xzk_jhc__image_ln3_3gv_pjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_copilot_help.png">) instead of the traditional
help panel icon (<img class="image" id="topic_a3g_xzk_jhc__image_fbz_dgv_pjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/help_icon_gnav.png">) to get help. </div>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested1" id="topic_w4v_vzk_jhc">
<h2 class="title topictitle2" id="ariaid-title10">Unified navigation icons</h2>
<div class="body">
<p class="p" dir="ltr">These tables show the default unified navigation icons for Zendesk
products and include the tooltip associated with each icon. Icons are
unified to represent similar functions across products, making it easier to
quickly recognize navigation points. For example, the people icon (<img class="image" id="topic_w4v_vzk_jhc__image_x4v_vzk_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon_gnav.png">) and the settings icon (<img class="image" id="topic_w4v_vzk_jhc__image_y4v_vzk_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_gear_icon_gnav.png">). </p>
<p class="p"><img class="image img-screenshot" id="topic_w4v_vzk_jhc__image_z4v_vzk_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icons_table1_gnav.png" width="600"></p>
<p class="p"><img class="image img-screenshot" id="topic_w4v_vzk_jhc__image_apv_vzk_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icons_table2_gnav.png" width="600"></p>
</div>
</div>
<div aria-labelledby="ariaid-title11" class="topic nested1" id="topic_nkt_rzk_jhc">
<h2 class="title topictitle2" id="ariaid-title11">Navigation features in Support</h2>
<div class="body">
<p class="p">In addition to the unified top-level navigation across products, Support also
includes navigation features that make it easier for your agents to manage
ticket conversations. See below for details. </p>
</div>
<div aria-labelledby="ariaid-title12" class="topic nested2" id="topic_vgy_31l_jhc">
<h3 class="title topictitle3" id="ariaid-title12">Highlighted ticket tabs</h3>
<div class="body">
<p class="p">Agents often work on multiple tickets at the same time. Support
highlights the ticket you’re currently working on so it’s easier to
see.</p>
<p class="p"><img class="image img-screenshot" id="topic_vgy_31l_jhc__image_zzv_51l_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_support_highlight_gnav.png" width="600"></p>
<p class="p">Highlighting works for both light and dark mode in the ticket
interface.</p>
<p class="p"><img class="image img-screenshot" id="topic_vgy_31l_jhc__image_vfp_ncl_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_support_dark_mode_gnav.png" width="600"></p>
<div class="note note">
<span class="notetitle">Note:</span> To turn <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9011095783322" target="_blank">dark mode</a> on and off,
click <strong class="ph b">Appearance</strong> (formerly <strong class="ph b">Display</strong>) in your Support
profile.</div>
<p class="p"><img class="image img-screenshot" id="topic_vgy_31l_jhc__image_n1m_ccd_xhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_gnav_appear.png" width="200"></p>
</div>
</div>
<div aria-labelledby="ariaid-title13" class="topic nested2" id="topic_tyf_qcl_jhc">
<h3 class="title topictitle3" id="ariaid-title13">Reordering ticket tabs</h3>
<div class="body">
<p class="p">To help you manage conversations in the ticket interface, you can reorder
the ticket tabs using drag-and-drop. For example, you might want to
move ticket tabs from important customers to the left so you can
easily access and respond to them.</p>
<p class="p"><strong class="ph b">To reorder ticket tabs</strong></p>
<ol class="ol" id="topic_tyf_qcl_jhc__ol_vbp_ycl_jhc">
<li class="li" dir="ltr">Click the tab you want to move. </li>
<li class="li" dir="ltr">Hold down the mouse button and drag the tab across the
top ticket bar to a new location in the tab order. </li>
<li class="li" dir="ltr">Release the mouse button. </li>
<li class="li" dir="ltr">You can continue to drag-and-drop the tabs until they
are in the order you’d like. </li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title14" class="topic nested2" id="topic_hvv_cdl_jhc">
<h3 class="title topictitle3" id="ariaid-title14">Viewing ticket overflow</h3>
<div class="body">
<p class="p">When you have a large number of tickets open that don’t fit across the
top ticket bar, you’ll see new ticket tabs open in an overflow options
menu. You can use this menu to access open tickets or perform other
tasks. By adding open ticket tabs into the options menu, it prevents
the width of the ticket tabs from compressing and making the tabs
unreadable. Tickets in the overflow menu can be moved to any tab
position using drag-and-drop as well</p>
<p class="p"><strong class="ph b">To view the ticket tab overflow</strong></p>
<ul class="ul" id="topic_hvv_cdl_jhc__ul_ndn_wdl_jhc">
<li class="li">Click the options menu icon (<img class="image" id="topic_hvv_cdl_jhc__image_hxh_f2l_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_options_icon_gnav.png">) in the top bar. <p class="p">A list of
additional tabs you have open appears.</p>
<p class="p"><img class="image img-screenshot" id="topic_hvv_cdl_jhc__image_yct_n2l_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_ticket_tabs_overflow.png" width="600"></p>
<p class="p" dir="ltr">Use this
menu to select tickets or other types of tabs you have
open. For example, end-user profiles. </p>
</li>
</ul>
<p class="p">In addition to the overflow menu, to help save room at the top of the
ticket interface, the Support label in the product menu changes to a
simple headphone icon (<img class="image" id="topic_hvv_cdl_jhc__image_gb2_w2l_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_support_icon_gnav.png">) when you have a lot of tabs open.</p>
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_hvv_cdl_jhc__simpletable_sxg_kfl_jhc" summary="">
<col style="width:50%">
<col style="width:50%">
<thead>
<tr class="sthead">
<th class="stentry" id="d52e468" style="vertical-align:bottom;text-align:left;">Support label (full)</th>
<th class="stentry" id="d52e471" style="vertical-align:bottom;text-align:left;">Support label (collapsed)</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d52e468" style="vertical-align:top;"><img class="image img-screenshot" id="topic_hvv_cdl_jhc__image_dgj_nfl_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_prod-tray_support_full_gnav.png" width="100"></td>
<td class="stentry" headers="d52e471" style="vertical-align:top;"><img class="image img-screenshot" id="topic_hvv_cdl_jhc__image_fw2_rfl_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_prod-tray_support_small_gnav.png" width="80"></td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title15" class="topic nested1" id="topic_ixh_gsq_q3c">
<h2 class="title topictitle2" id="ariaid-title15">Navigation features in Workforce management</h2>
<div class="body">
<p class="p">In addition to the unified top-level navigation across products, Workforce
management (WFM) also includes changes to the navigation and sub-navigation
menus to make it easier for admins to manage their WFM accounts.</p>
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" dir="ltr" frame="border" id="topic_ixh_gsq_q3c__table_jxh_gsq_q3c" rules="all" summary="">
<colgroup>
<col style="width:27.173913043478258%">
<col style="width:29.347826086956523%">
<col style="width:43.47826086956522%">
</colgroup>
<tbody class="tbody">
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"><strong class="ph b">Unified navigation menu</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"><strong class="ph b">Sub-navigation menu</strong></td>
<td class="entry cell-norowborder" style="vertical-align:top;"><strong class="ph b">Menu locations before unified
navigation</strong></td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Monitoring</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Agent activity</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Agent folder &gt; Agent activity</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Agent status</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Agent folder &gt; Agent status</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Agent attendance</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Agent folder &gt; Agent attendance</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Performance boards</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Agent folder &gt; Performance boards</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Dashboards</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Home &gt; Dashboards</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Reporting</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Reports</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Reports &gt; Reports</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Forecasting</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Active forecast</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Forecast &gt; Active forecast</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Forecast scenarios</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Forecast &gt; Forecast scenarios</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Forecast vs Actuals (EAP)</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Agent folder &gt; Forecast vs actual (EAP)</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Scheduling</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Schedule</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Schedule &gt; Schedule</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Unassigned shifts</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Schedule &gt; Unassigned shifts management</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Time offs</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Schedule &gt; Time off management</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Shift trades</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Schedule &gt; Shift trades management</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">People</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Team members</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Settings &gt; User management </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Teams</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Settings &gt; Organization structure &gt;
Teams</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Roles and permissions</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Settings &gt; Roles and permissions</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Settings</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Workstreams</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Settings &gt; Organization structure &gt;
Workstreams</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">General tasks</td>
<td class="entry cell-norowborder" style="vertical-align:top;">No change</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Agent statuses mapping</td>
<td class="entry cell-norowborder" style="vertical-align:top;">This option replaces "General tasks" when unified
agent status synchronization is <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10114746509978" target="_blank">turned
on</a>.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Locations</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Settings &gt; Organization structure &gt;
Locations</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Time off reasons</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> Settings &gt; Organization structure &gt; Time off
reasons</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Extension tracking</td>
<td class="entry cell-norowborder" style="vertical-align:top;">No change</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Automations</td>
<td class="entry cell-norowborder" style="vertical-align:top;">No change</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Audit logs</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Name change only. From "Audit log" to "Audit logs"
</td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" style="vertical-align:top;"> </td>
<td class="entry row-nocellborder" style="vertical-align:top;">Account settings</td>
<td class="entry cellrowborder" style="vertical-align:top;">No change</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title16" class="topic nested1" id="topic_ekt_fgl_jhc">
<h2 class="title topictitle2" id="ariaid-title16">Unified navigation limitations</h2>
<div class="body">
<p class="p" dir="ltr">The following are some limitations for unified navigation across
products. Zendesk is working to fix these issues in future releases. </p>
<ul class="ul" id="topic_ekt_fgl_jhc__ul_sf5_hgl_jhc">
<li class="li" dir="ltr">Not all products have unified navigation. Unified navigation
for Chat, HyperArc, and Zendesk for Contact Center will be available
at a later date.</li>
<li class="li">When you activate or deactivate unified navigation, it can take up to 24
hours for the unified navigation menus in Quality assurance and AI
agents to turn on or off.</li>
</ul>
</div>
</div>
<script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/9562988564634",
"url": "https://support.zendesk.com/hc/en-us/articles/9562988564634",
"headline": "About unified navigation across Zendesk products",
"description": "You can use unified navigation to access a consistent interface for navigating across multiple products, with features like a product menu, side navigation, search fields, and navigation badges to streamline your workflow.",
"articleSection": "Account administration",
"datePublished": "2025-08-04T22:18:04+00:00",
"dateModified": "2026-06-17T18:21:33.406628+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/9562988564634"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
}
}</script>
</body>