Using Zendesk Admin Center

<p id="docs-hc-snippet" style="display: none;">
Zendesk Admin Center provides a central location for managing global, cross-product
settings such as account ownership, subscriptions, security settings, integrations,
and custom objects. It also includes settings to manage the Support ticketing
interface, including views, macros, triggers, automations, and more.
</p>
<div class="article-banners">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<div class="article-banner" id="suite_all">
<table style="margin-left: 0px; margin-right: auto;">
<tbody>
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<td>
<strong>All Suites</strong>
</td>
<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
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<table style="margin-left: 0px; margin-right: auto;">
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<td>
<strong>Support</strong>
</td>
<td>Team, Professional, or Enterprise</td>
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<div class="body">
<p class="p" dir="ltr">
Zendesk Admin Center provides a central location for managing global,
cross-product
settings such as account ownership, subscriptions, security settings,
integrations, and custom
objects. It also includes settings to manage the Support ticketing interface,
including views,
macros, triggers, automations, and more.
</p>
<p class="p">
The features you can access in Admin Center varies depending on whether
you’re an account
owner, admin, or agent.
</p>
<div class="p">
This article contains the following topics:
<ul class="ul" id="topic-1__ul_dqs_1yz_1hb">
<li class="li">
<a class="xref" href="#topic_hfg_dyz_1hb">Opening Admin Center</a>
</li>
<li class="li">
<a class="xref" href="#topic_whk_vpj_fcc">Viewing account information on Admin Center Home</a>
</li>
<li class="li">
<a class="xref" href="#topic_zcz_qwj_fcc">Viewing usage and update details</a>
</li>
<li class="li">
<a class="xref" href="#topic_lfs_vzq_h1c">Navigating Admin Center</a>
</li>
<li class="li">
<a class="xref" href="#topic_b1w_3br_h1c">Searching for settings in Admin Center</a>
</li>
<li class="li">
<a class="xref" href="#topic_gns_dft_31c">Showing and hiding sidebar navigation</a>
</li>
<li class="li">
<a class="xref" href="#topic_np3_kvj_fcc">Getting help</a>
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_hfg_dyz_1hb">
<h2 class="title topictitle2" id="ariaid-title2">Opening Admin Center</h2>
<div class="body">
<p class="p" dir="ltr">
You can open Admin Center directly from the product menu or from
links on Zendesk
<strong class="ph b">Settings</strong> pages.
</p>
<p class="p" dir="ltr">
<strong class="ph b">To open Admin Center</strong>
</p>
<ol class="ol" id="topic_hfg_dyz_1hb__ol_ax2_gyz_1hb">
<li class="li" dir="ltr">Open any Zendesk product.</li>
<li class="li" dir="ltr">
Click the Zendesk products menu in the top bar, then select
<strong class="ph b">Admin
Center</strong>.
<p class="p" dir="ltr">
<img class="image img-screenshot" id="topic_hfg_dyz_1hb__image_wck_1ns_l4b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/admin_center_product_tray3.png" width="200">
</p>
<p class="p" dir="ltr">
The
Admin Center home page appears. Use this page as a starting
point for managing your
Admin Center tasks.
</p>
<div class="note note">
<span class="notetitle">Note:</span> Agents have access to
a version of Admin Center Home
that's tailored to their permissions and needs.
</div>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_whk_vpj_fcc">
<h2 class="title topictitle2" id="ariaid-title3">Viewing account information on Admin Center Home</h2>
<div class="body">
<p class="p" dir="ltr">
<img class="image img-screenshot" id="topic_whk_vpj_fcc__image_t3k_zrj_fcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/admin_home_new.png" width="730">
</p>
<div class="p">
The home page in Admin Center provides useful information about your
account and account
activities, including:
<ul class="ul" id="topic_whk_vpj_fcc__ul_d45_bsj_fcc">
<li class="li">
<strong class="ph b">Your account subdomain</strong>: Listed
at the top of the home page, your account
subdomain is part of the URL address you use to access your
Zendesk account. Your
subdomain uniquely identifies your Zendesk account on the
network.
</li>
<li class="li">
<strong class="ph b">Pod number, data center, and account status</strong>:
Listed at the bottom of the page,
you’ll find the
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829092506" target="_blank">Pod number</a>
and
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883599130" target="_blank">data center location</a>
that hosts your account. You’ll also find
a link to check your
<a class="xref" href="https://status.zendesk.com" target="_blank">account status</a>.
</li>
<li class="li">
<strong class="ph b">Usage summaries</strong>: Summaries
from the usage dashboards in your account. These
summaries help you monitor and manage your account for
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835043994" target="_blank">data storage usage</a>,
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836402074" target="_blank">API usage</a>,
and
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6958358659226" target="_blank">automated resolution usage</a>.
The summaries include alerts if
your account is near or over your usage limits.
</li>
<li class="li">
<strong class="ph b">Zendesk updates</strong>: Update feeds
from articles and notifications posted by
Zendesk. These feeds contain useful information that may
impact your account. The feeds
include tabs for Announcements, What’s new monthly summaries,
Developer updates, Release
notes, and Service notifications. Click
<strong class="ph b">Zendesk updates</strong> to open that
section of
the Zendesk help center. Click a tab, then click
<strong class="ph b">View all</strong> to see all topics
associated with that tab in the Zendesk help center.
</li>
<li class="li">
<strong class="ph b">Feature usage</strong>: A snapshot of
your current feature usage, including macros,
triggers, and automations. Feature usage helps you track
down and remove macros,
triggers, and automations that don’t get much use. In addition,
you can search for
“overly-used” features that might need to be modified to
balance the load. For example,
splitting a trigger that works across multiple ticket channels
into separate triggers
for each channel. The table shows:
<ul class="ul" id="topic_whk_vpj_fcc__ul_kfz_l2k_fcc">
<li class="li">
<strong class="ph b">Active</strong>: The number
of active features in each category.
</li>
<li class="li">
<strong class="ph b">Runs</strong>: The number of
times a feature ran in the last 24 hours.
</li>
<li class="li">
<strong class="ph b">Unused</strong>: The number
of features that were not used in the last 30 days.
</li>
</ul>
<p class="p">
Click <strong class="ph b">Macros</strong>,
<strong class="ph b">Triggers</strong>, or
<strong class="ph b">Automations</strong> as a shortcut
to
open that page in Admin Center.
</p>
</li>
</ul>
</div>
<div class="note tip">
<span class="tiptitle">Tip:</span> Bookmark the page for quick one-click
access. The URL is
https://<em class="ph i">your_subdomain</em>.zendesk.com/admin/home,
where <em class="ph i">your_subdomain</em> is the
name of your subdomain.
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_zcz_qwj_fcc">
<h2 class="title topictitle2" id="ariaid-title4">Viewing usage and update details</h2>
<div class="body">
<p class="p">
Items on Admin Center Home include links with more detailed information.
</p>
<p class="p">
<strong class="ph b">To view usage dashboards</strong>
</p>
<ol class="ol" id="topic_zcz_qwj_fcc__ol_n3y_jzj_fcc">
<li class="li">
Open <a class="xref" href="#topic_hfg_dyz_1hb">Admin Center</a>.
</li>
<li class="li">
Click a Usage summary to open the associated usage dashboard.
<p class="p" dir="ltr">
<img class="image img-screenshot" id="topic_zcz_qwj_fcc__image_iyg_pzj_fcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/storage_dashboard_example.png" width="600">
</p>
</li>
</ol>
<p class="p">
<strong class="ph b">To view details about Zendesk updates</strong>
</p>
<ol class="ol" id="topic_zcz_qwj_fcc__ol_a53_tzj_fcc">
<li class="li">
Open <a class="xref" href="#topic_hfg_dyz_1hb">Admin Center.</a>
</li>
<li class="li">Click an update tab to pick an update category. </li>
<li class="li">
Click a link to open the update you want to view.
<p class="p">A document opens with details
about the update.</p>
<p class="p" dir="ltr">
<img class="image img-screenshot" id="topic_zcz_qwj_fcc__image_b53_tzj_fcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/admin_home_service_incident.png" width="400">
</p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_lfs_vzq_h1c">
<h2 class="title topictitle2" id="ariaid-title5">Navigating Admin Center</h2>
<div class="body">
<p class="p">
Use Admin Center home page as a starting point for managing your
Admin Center settings. For
details, see
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832379546" target="_blank">Admin Center settings</a>.
</p>
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_lfs_vzq_h1c__simpletable_lgk_wbr_h1c" summary="" style="margin-left: 0px; margin-right: auto;">
<colgroup>
<col style="width: 10.090817356205854%;">
<col style="width: 26.034308779011102%;">
<col style="width: 63.87487386478304%;">
</colgroup>
<thead>
<tr class="sthead">
<th class="stentry" id="d52e294" style="vertical-align: bottom; text-align: left;">Icon</th>
<th class="stentry" id="d52e297" style="vertical-align: bottom; text-align: left;">Name</th>
<th class="stentry" id="d52e300" style="vertical-align: bottom; text-align: left;">Description</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d52e294" style="vertical-align: top;">
<img class="image" id="topic_lfs_vzq_h1c__image_tcs_kcr_h1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
</td>
<td class="stentry" headers="d52e297" style="vertical-align: top;">Account</td>
<td class="stentry" headers="d52e300" style="vertical-align: top;">Billing, security, audit log, and other account essentials</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d52e294" style="vertical-align: top;">
<img class="image" id="topic_lfs_vzq_h1c__image_xzs_mcr_h1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
</td>
<td class="stentry" headers="d52e297" style="vertical-align: top;">People</td>
<td class="stentry" headers="d52e300" style="vertical-align: top;">
Team management, user and organization fields, bulk actions,
and tags
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d52e294" style="vertical-align: top;">
<img class="image" id="topic_lfs_vzq_h1c__image_tkl_qkz_gqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png">
</td>
<td class="stentry" headers="d52e297" style="vertical-align: top;">Channels</td>
<td class="stentry" headers="d52e300" style="vertical-align: top;">
Ways to connect with customers, from email and voice
to messaging and self-serve
automation
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d52e294" style="vertical-align: top;">
<img class="image" id="topic_lfs_vzq_h1c__image_cjy_33x_53c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
</td>
<td class="stentry" headers="d52e297" style="vertical-align: top;">AI</td>
<td class="stentry" headers="d52e300" style="vertical-align: top;">Set up, manage, and monitor automated Zendesk resolutions</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d52e294" style="vertical-align: top;">
<img class="image" id="topic_lfs_vzq_h1c__image_gyb_cvn_25b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
</td>
<td class="stentry" headers="d52e297" style="vertical-align: top;">Workspaces</td>
<td class="stentry" headers="d52e300" style="vertical-align: top;">
Managing how team members use Zendesk, from views and
macros to the Agent
Workspace
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d52e294" style="vertical-align: top;">
<img class="image" id="topic_lfs_vzq_h1c__image_l2g_1vg_mtb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
</td>
<td class="stentry" headers="d52e297" style="vertical-align: top;">Objects and rules</td>
<td class="stentry" headers="d52e300" style="vertical-align: top;">Ticket fields, triggers, automations, and more</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d52e294" style="vertical-align: top;">
<img class="image" id="topic_lfs_vzq_h1c__image_rpv_sjc_ksb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
</td>
<td class="stentry" headers="d52e297" style="vertical-align: top;">Apps and integrations</td>
<td class="stentry" headers="d52e300" style="vertical-align: top;">
Apps, APIs, targets, webhooks, and other ways to get
data in and out of
Zendesk
</td>
</tr>
</tbody>
</table>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_b1w_3br_h1c">
<h2 class="title topictitle2" id="ariaid-title6">Searching for settings in Admin Center</h2>
<div class="body">
<p class="p" dir="ltr">
You can search for settings in Admin Center to find where they are
located.
Search results are limited to Admin Center pages. For example, you
can search for Triggers,
but not the name of an individual trigger on the Triggers page.
</p>
<p class="p" dir="ltr">
You can also use a curated set of search keywords and synonyms to
find pages. For
example, when you search for <em class="ph i">account owner</em>,
the search result is the
<strong class="ph b">Account &gt;
Billing &gt; Contacts</strong>
page where the account owner is set. When you search for
<em class="ph i">staff</em>, the search results include any page
that has settings for team members.
</p>
<p class="p" dir="ltr">
<strong class="ph b">To search for Admin Center settings</strong>
</p>
<ol class="ol" id="topic_b1w_3br_h1c__ol_lrv_vdr_h1c">
<li class="li">
In any product, click the Zendesk products menu in the top bar,
then select <strong class="ph b">Admin
Center</strong>
</li>
<li class="li">
Locate the search field (<img class="image" id="topic_b1w_3br_h1c__image_v22_v2r_h1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/search_icon.png">)
at the top of the page.
</li>
<li class="li">
Enter your search term.
<p class="p">
As you start to type, you'll see a list of results that match
the term you entered.
</p>
<p class="p">
<img class="image img-screenshot" id="topic_b1w_3br_h1c__image_nth_m2r_h1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_search_api2.png" width="300">
</p>
</li>
<li class="li">Click a search result to open that page. </li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_gns_dft_31c">
<h2 class="title topictitle2" id="ariaid-title7">Showing and hiding sidebar navigation</h2>
<div class="body">
<div class="p">
Admin Center includes show and hide controls at the bottom of the
navigation panel, giving
you more room if needed to do your work.
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_gns_dft_31c__simpletable_ilp_4ft_31c" summary="" style="margin-left: 0px; margin-right: auto;">
<colgroup>
<col style="width: 43.455497382198956%;">
<col style="width: 7.479431563201197%;">
<col style="width: 49.065071054599855%;">
</colgroup>
<thead>
<tr class="sthead">
<th class="stentry" id="d52e456" style="vertical-align: bottom; text-align: left;">Expanded navigation</th>
<th class="stentry" id="d52e459" style="vertical-align: bottom; text-align: left;"> </th>
<th class="stentry" id="d52e461" style="vertical-align: bottom; text-align: left;">Collapsed navigation</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d52e456" style="vertical-align: top;">
<img class="image" id="topic_gns_dft_31c__image_mdw_qft_31c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_expanded2.png" width="400">
</td>
<td class="stentry" headers="d52e459" style="vertical-align: top;"> </td>
<td class="stentry" headers="d52e461" style="vertical-align: top;">
<img class="image" id="topic_gns_dft_31c__image_szb_rft_31c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_collapsed2.png" width="380">
</td>
</tr>
</tbody>
</table>
</div>
<p class="p" dir="ltr">
<strong class="ph b">To show or hide sidebar navigation</strong>
</p>
<ol class="ol" id="topic_gns_dft_31c__ol_rt1_hft_31c">
<li class="li" dir="ltr">
Click the sidebar icon (<img class="image" id="topic_gns_dft_31c__image_tls_4qs_v3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_sidebar_icon_gnav.png">)
at the bottom of the navigation panel to show or hide
second-level navigation controls.
</li>
<li class="li" dir="ltr">
You can also use keyboard shortcuts to show and hide the sidebar
navigation.
Display the tooltip next to the sidebar icon (<img class="image" id="topic_gns_dft_31c__image_dqg_pss_v3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_sidebar_icon_gnav.png">)
for details.
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested1" id="topic_np3_kvj_fcc">
<h2 class="title topictitle2" id="ariaid-title8">Getting help</h2>
<div class="body">
<p class="p">
Admin Center Home includes access to resources that help you set
up your Zendesk account
and learn about Zendesk features, so you can start serving your customers
faster.
</p>
<ol class="ol" id="topic_np3_kvj_fcc__ol_gh4_tts_v3c">
<li class="li">
To get help, click the help icon (<img class="image" id="topic_np3_kvj_fcc__image_rr4_tks_v3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/help_icon_gnav.png">)
at the top of the page.
<p class="p">
<img class="image img-screenshot" id="topic_np3_kvj_fcc__image_ozk_1wj_fcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_help_gnav.png" width="400">
</p>
<p class="p">
A list of
setup instructions appears. You can use help to:
</p>
<ul class="ul" id="topic_np3_kvj_fcc__ul_bpw_fwj_fcc">
<li class="li">View step-by-step setup guides with tutorial videos.</li>
<li class="li">
Find links to articles, community posts, and training
courses.
</li>
<li class="li">Search articles in the Zendesk help center. </li>
</ul>
<div class="note note">
<span class="notetitle">Note:</span> Customers with access
to
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10013995711386" target="_blank">admin copilot</a>
can click the admin copilot icon (<img class="image" id="topic_np3_kvj_fcc__image_ln3_3gv_pjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_copilot_help.png">)
instead of the traditional help panel icon (<img class="image" id="topic_np3_kvj_fcc__image_fbz_dgv_pjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/help_icon_gnav.png">)
to get help. Admin copilot is a proactive AI assistant
designed to help Zendesk admins streamline operations and
optimize their
environment.
</div>
</li>
<li class="li">
Click the Launchpad icon (<img class="image" id="topic_np3_kvj_fcc__image_lws_l5s_v3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_launchpad_icon.png">)
in the sidebar to see the latest information about product
setup options and available features in your account.
<p class="p">
See
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9932626237338" target="_blank">Using Launchpad</a>
for details.
</p>
</li>
</ol>
</div>
</div>
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