Inspecting sandbox and production account configurations

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Use the Inspect page to view a comprehensive summary of your account configurations, from business rules to channels and organizations, all in one place. This feature simplifies managing your account and deploying changes from sandbox to production. You can also save a snapshot of your current setup for future reference. Key configurations include account settings, people, workspaces, objects, rules, apps, and integrations.






Location: Admin Center > Account > Sandbox >
Inspection


Admins can use the Inspect page in Admin Center to produce a summary of their account
configurations for their Zendesk environments. Rather than jumping around to each
separate page, you can quickly review everything from account-level settings to business
rules, channels, and organizations. This makes it easier for admins to manage the
account and deploy changes from sandboxes to production accounts.
Additionally, admins can save a snapshot of an environment's current configuration as
a record they can look back on if necessary.
This article contains the following topics:
Inspecting account configurations
Understanding which account configurations can be inspected and saved




Inspecting account configurations

Inspecting account configurations provides a big-picture view of an environment.

To inspect an account configuration
In Admin Center, click
Account in the sidebar, then select Sandbox > Inspection.
Select the Environment (account) that you want to inspect. This can
take up to 20 seconds for very large instances.

Click a configuration item's name to expand and inspect it. You can also
search for specific configurations by name.





Understanding which account configurations can be inspected and saved

The following configurations are available for inspection:

Account
Business hours
Support addresses
Brands
Locales



People
Groups
Tags
Custom roles (Enterprise plans only)
Organization configurations
Organization fields
User configurations
User fields



Workspaces
Workspace order
View order
Macros



Objects and rules
Tickets
Forms
Fields
Tags
Statuses


Custom objects and their fields
Omnichannel routing configuration
Business rules
Ticket triggers
Automations
Service level agreements (SLAs)





Apps and integrations
App installations
Email targets
Webhooks
OAuth clients