Using Zendesk Admin Center


Zendesk Admin Center provides a central location for managing global, cross-product settings such as account ownership, subscriptions, security settings, integrations, and custom objects. It also includes settings to manage the Support ticketing interface, including views, macros, triggers, automations, and more.


What's my plan?







All Suites

Team, Growth, Professional, Enterprise, or Enterprise Plus










Support

Team, Professional, or Enterprise









Zendesk Admin Center provides a central location for managing global, cross-product
settings such as account ownership, subscriptions, security settings, integrations, and custom
objects. It also includes settings to manage the Support ticketing interface, including views,
macros, triggers, automations, and more.
The features you can access in Admin Center varies depending on whether you’re an account
owner, admin, or agent.
This article contains the following topics:
Opening Admin Center
Viewing account information on Admin Center Home
Viewing usage and update details
Navigating Admin Center
Searching for settings in Admin Center
Showing and hiding sidebar navigation
Getting help




Opening Admin Center

You can open Admin Center directly from the product menu or from links on Zendesk
Settings pages.
To open Admin Center

Open any Zendesk product.
Click the Zendesk products menu in the top bar, then select Admin
Center.
The
Admin Center home page appears. Use this page as a starting point for managing your
Admin Center tasks.

Note: Agents have access to a version of Admin Center Home
that's tailored to their permissions and needs.





Viewing account information on Admin Center Home


The home page in Admin Center provides useful information about your account and account
activities, including:

Your account subdomain: Listed at the top of the home page, your account
subdomain is part of the URL address you use to access your Zendesk account. Your
subdomain uniquely identifies your Zendesk account on the network.

Pod number, data center, and account status: Listed at the bottom of the page,
you’ll find the Pod number and data center location that hosts your account. You’ll also find
a link to check your account status.

Usage summaries: Summaries from the usage dashboards in your account. These
summaries help you monitor and manage your account for data storage usage, API usage, and automated resolution usage. The summaries include alerts if
your account is near or over your usage limits.

Zendesk updates: Update feeds from articles and notifications posted by
Zendesk. These feeds contain useful information that may impact your account. The feeds
include tabs for Announcements, What’s new monthly summaries, Developer updates, Release
notes, and Service notifications. Click Zendesk updates to open that section of
the Zendesk help center. Click a tab, then click View all to see all topics
associated with that tab in the Zendesk help center.

Feature usage: A snapshot of your current feature usage, including macros,
triggers, and automations. Feature usage helps you track down and remove macros,
triggers, and automations that don’t get much use. In addition, you can search for
“overly-used” features that might need to be modified to balance the load. For example,
splitting a trigger that works across multiple ticket channels into separate triggers
for each channel. The table shows:

Active: The number of active features in each category.

Runs: The number of times a feature ran in the last 24 hours.

Unused: The number of features that were not used in the last 30 days.


Click Macros, Triggers, or Automations as a shortcut to
open that page in Admin Center.




Tip: Bookmark the page for quick one-click access. The URL is https://your_subdomain.zendesk.com/admin/home where your_subdomain
is the name of your subdomain.



Viewing usage and update details

Items on Admin Center Home include links with more detailed information.
To view usage dashboards

Open Admin Center.
Click a Usage summary to open the associated usage dashboard.


To view details about Zendesk updates

Open Admin Center.

Click an update tab to pick an update category.
Click a link to open the update you want to view. A document opens with details
about the update.






Navigating Admin Center

Use Admin Center home page as a starting point for managing your Admin Center settings. For
details, see Admin Center settings.






Icon
Name
Description





Account
Billing, security, audit log, and other account essentials



People
Team management, user and organization fields, bulk actions, and tags



Channels
Ways to connect with customers, from email and voice to messaging and self-serve
automation



AI
Set up, manage, and monitor automated Zendesk resolutions



Workspaces
Managing how team members use Zendesk, from views and macros to the Agent
Workspace



Objects and rules
Ticket fields, triggers, automations, and more



Apps and integrations
Apps, APIs, targets, webhooks, and other ways to get data in and out of
Zendesk






Searching for settings in Admin Center

You can search for settings in Admin Center to find where they are located.
Search results are limited to Admin Center pages. For example, you can search for Triggers,
but not the name of an individual trigger on the Triggers page.
You can also use a curated set of search keywords and synonyms to find pages. For
example, when you search for account owner, the search result is the Account >
Billing > Contacts page where the account owner is set. When you search for
staff, the search results include any page that has settings for team members.
To search for Admin Center settings

In any product, click the Zendesk products menu in the top bar, then select Admin
Center

Locate the search field ( ) at the top of the page.
Enter your search term. As you start to type, you'll see a list of results that match
the term you entered.


Click a search result to open that page.




Showing and hiding sidebar navigation

Admin Center includes show and hide controls at the bottom of the navigation panel, giving
you more room if needed to do your work.





Expanded navigation

Collapsed navigation











To show or hide sidebar navigation

Click the sidebar icon ( ) at the bottom of the navigation panel to show or hide
second-level navigation controls.
You can also use keyboard shortcuts to show and hide the sidebar navigation.
Display the tooltip next to the sidebar icon ( ) for details.




Getting help

Admin Center Home includes access to resources that help you set up your Zendesk account
and learn about Zendesk features, so you can start serving your customers faster.

To get help, click the help icon ( ) at the top of the page.
A list of
setup instructions appears. You can use help to:

View step-by-step setup guides with tutorial videos.
Find links to articles, community posts, and training courses.
Search articles in the Zendesk help center.


Click the Launchpad icon ( ) in the sidebar to see the latest information about product
setup options and available features in your account. See Using Launchpad for details.




{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/4581766374554",
"url": "https://support.zendesk.com/hc/en-us/articles/4581766374554",
"headline": "Using Zendesk Admin Center",
"description": "You can use Admin Center to manage global account settings, monitor usage, navigate features, and access help resources based on your role and permissions.",
"articleSection": "Account administration",
"datePublished": "2022-05-05T23:29:38+00:00",
"dateModified": "2026-04-22T00:23:27.510910+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/4581766374554"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
}
}
