Inspecting sandbox and production account configurations


Admins can use the Inspect page in Admin Center to produce a summary of their account configurations for their Zendesk environments. Rather than jumping around to each separate page, you can quickly review everything from account-level settings to business rules, channels, and organizations. This makes it easier for admins to manage the account and deploy changes from sandboxes to production accounts.


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Verified AI summary ◀▼
Use the Inspect page in Admin Center to view a summary of your account configurations, from settings to business rules and channels. This feature helps you manage and deploy changes between sandbox and production environments. You can also save snapshots of configurations for future reference. Key areas include account settings, people, workspaces, objects and rules, and apps and integrations.






Location: Admin Center > Account > Sandbox >
Inspection


Admins can use the Inspect page in Admin Center to produce a summary of their account
configurations for their Zendesk environments. Rather than jumping around to each
separate page, you can quickly review everything from account-level settings to business
rules, channels, and organizations. This makes it easier for admins to manage the
account and deploy changes from sandboxes to production accounts.
This article contains the following topics:
Inspecting account configurations
Understanding which account configurations can be inspected, saved, compared, and deployed




Inspecting account configurations

Inspecting account configurations provides a big-picture view of an environment.

To inspect an account configuration
In Admin Center, click
Account in the sidebar, then select Sandbox > Inspection.
Select the Environment (account) that you want to inspect. This can
take up to 20 seconds for very large instances.

Click a configuration item's name to expand and inspect it. You can also
search for specific configurations by name.





Understanding which account configurations can be inspected, saved, compared, and deployed

The following configurations are available for inspection, comparison, snapshots, and deployment:

Account
Business hours
Support addresses
Brands
Locales



People
Groups
Tags
Custom roles (Enterprise plans only)
Organization configurations
Organization fields
User configurations
User fields



Workspaces
Workspace order
View order
Macros



Objects and rules
Tickets
Forms
Fields
Tags
Statuses


Custom objects and their fields
Omnichannel routing
Capacity rules
Queues


Business rules
Ticket triggers
Automations
Service level agreements (SLAs)





Apps and integrations
App installations
Email targets
Webhooks
OAuth clients






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