Using Launchpad to unlock the full potential of Zendesk

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<p id="docs-hc-snippet" style="display: none;">Zendesk Launchpad provides you with step-by-step instructions to set up your Zendesk account. Use this page to set up Zendesk basics and to discover new features to try out. Use it as your one-stop location for getting the most out of your Zendesk account.</p>
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<p id="docs-ai-summary-content">Use Launchpad to set up your account with step-by-step wizards and explore new features and add-ons. It's a central hub for both beginners and advanced users to configure accounts, try new offerings, and plan upgrades. Launchpad organizes tasks by theme, tracks your progress, and offers 30-day trials, keeping your account up-to-date and maximizing its potential.</p>
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Launchpad</span>
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<p class="p" dir="ltr">Zendesk Launchpad provides you with step-by-step instructions to set up
your Zendesk account. Use this page to set up Zendesk basics and to discover new
features to try out. Use it as your one-stop location for getting the most out of
your Zendesk account.</p>
<p class="p">This article contains these sections:</p>
<ul class="ul" id="topic_b43_pc2_vj__ul_oy4_fhp_hvb">
<li class="li"><a class="xref" href="#topic_mxd_rhp_ghc">About Zendesk Launchpad</a></li>
<li class="li"><a class="xref" href="#topic_ypj_y3f_p2c">Opening Launchpad</a></li>
<li class="li"><a class="xref" href="#topic_bs3_4sr_43c">Using Launchpad in Support</a></li>
<li class="li"><a class="xref" href="#topic_ifn_f2t_vjc">Using admin copilot with Launchpad</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_mxd_rhp_ghc">
<h2 class="title topictitle2" id="ariaid-title2">About Zendesk Launchpad</h2>
<div class="body">
<p class="p">For beginners, Launchpad is the perfect location to set up your account.
Launchpad includes a series of setup wizards to quickly walk you through
account configuration. Launchpad provides categories that organize setup
tasks by theme or purpose, highlighting the essential steps you should
complete after purchasing Zendesk. This organization helps you quickly find
and finish the setup tasks.</p>
<p class="p"><img class="image img-screenshot" id="topic_mxd_rhp_ghc__image_e21_vhp_ghc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_launchpad_setup3.png" width="730"></p>
<p class="p" dir="ltr">For advanced users, Launchpad is your one-stop location to try out
new product offerings and plan upgrades so you’re always up to date.</p>
<p class="p" dir="ltr">If you have a paid account, Launchpad shows you a list of add-ons
available for your account that you can use to boost your service. You can
try these features free for 30 days. </p>
<p class="p"><img class="image img-screenshot" id="topic_mxd_rhp_ghc__image_udn_d3p_ghc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_launchpad_add_ons2.png" width="730"></p>
<div class="note note">
<span class="notetitle">Note:</span> Launchpad options for setup wizards and plan upgrades vary depending on
which Suite plan you're using: Customer Service Suite or Employee Service
Suite.</div>
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</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_ypj_y3f_p2c">
<h2 class="title topictitle2" id="ariaid-title3">Opening Launchpad</h2>
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<p class="p">Eligible Zendesk Suite and Support accounts include a launchpad. Launchpad is
customized to match your plan type and available feature set. You must be an
admin to open and use launchpad.</p>
<p class="p"><strong class="ph b">To open Launchpad</strong></p>
<ol class="ol" id="topic_ypj_y3f_p2c__ol_afz_34p_ghc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ypj_y3f_p2c__d9e24" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_launchpad_icon.png" width="16"><strong class="ph b">Launchpad</strong>.</span><p class="p">The launchpad appears with the latest information about
product setup and available features. You can also open
Launchpad from <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>. See <a class="xref" href="#topic_bs3_4sr_43c">Using Launchpad in Support</a>.</p>
<div class="note note">
<span class="notetitle">Note:</span> If you don’t see a Launchpad icon (<img class="image" id="topic_ypj_y3f_p2c__image_cg1_l4p_ghc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_launchpad_icon.png">) in the sidebar, your account
isn’t eligible.</div>
</li>
<li class="li">To set up a feature, within the launchpad, find the feature you want to
set up and click <strong class="ph b">Start</strong>.<p class="p">Launchpad will guide you through each
recommended setup task.</p>
</li>
<li class="li">Follow the onscreen instructions.
<p class="p">Launchpad keeps track of your setup progress. To resume a
setup that you haven’t completed, click
<strong class="ph b">Continue</strong>.</p>
</li>
<li class="li">To try out an add-on or plan upgrade, click <strong class="ph b">See trial details</strong>,
then follow the onscreen instructions. You’ll see details about the
free 30-day trial period along with information on how to start the
trial. For example: <p class="p"><img class="image img-screenshot" id="topic_ypj_y3f_p2c__image_gqb_n4p_ghc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_launchpad_trial_details.png" width="600"></p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_bs3_4sr_43c">
<h2 class="title topictitle2" id="ariaid-title4">Using Launchpad in Support</h2>
<div class="body">
<p class="p">When you're working in Support, Launchpad breaks down your account setup into
quickly-accessible setup tasks. This helps you to quickly discover your next
setup steps and easily configure your account. Launchpad keeps your momentum
going by surfacing uncompleted setup tasks without interrupting your
work.</p>
<p class="p"><img class="image img-screenshot" id="topic_bs3_4sr_43c__image_wlf_3tr_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_launchpad_next_step.png" width="600"></p>
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<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_ifn_f2t_vjc">
<h2 class="title topictitle2" id="ariaid-title5">Using admin copilot with Launchpad</h2>
<div class="body">
<p class="p">If you have <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10013995711386" target="_blank">admin copilot</a> activated on your
account, you can get admin copilot help directly from Launchpad. Admin
copilot reviews your account and makes recommendations to improve your
setup. Admin copilot recommendations appear at the top of Launchpad.</p>
<p class="p"><img class="image img-screenshot" id="topic_ifn_f2t_vjc__image_yh2_jft_vjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_launchpad_admin_copilot.png" width="600"></p>
<p class="p"><strong class="ph b">To get help from admin copilot</strong></p>
<ol class="ol" id="topic_ifn_f2t_vjc__ol_tnd_njt_vjc">
<li class="li">Click an admin copilot recommendation.<p class="p">Admin copilot opens with a list
of instructions.</p>
<p class="p"><img class="image img-screenshot" id="topic_ifn_f2t_vjc__image_wn3_l3t_vjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_launchpad_admin_copilot_open.png" width="300"></p>
</li>
<li class="li">Follow the instructions to improve your setup.<p class="p">See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10013995711386#topic_jqy_st2_m2c" target="_blank">Using admin
copilot</a>.</p>
</li>
</ol>
</div>
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