Subscribing to status notifications for your account

<div class="body">
<div class="div docs-wmp-link"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" target="_blank">What's my plan?</a></div>
<p class="p"></p>
<p class="p" dir="ltr">To help you <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824499866" target="_blank"><u class="ph u">monitor your account
status</u></a>, you can choose to receive emails when a service
incident affects your account by subscribing to incident notifications via
email and SMS. You can subscribe directly from the Zendesk status page. </p>
<div class="p">This article contains these topics:<ul class="ul" id="topic_fl5_ksb_kw__ul_wdj_z5b_kw">
<li class="li"><a class="xref" href="#topic_exw_34w_dnb">Subscribing to status notifications from the Zendesk status page</a></li>
<li class="li"><a class="xref" href="#topic_rvp_k4w_dnb">Managing status notifications</a></li>
<li class="li"><a class="xref" href="#topic_tzr_q4w_dnb">Cancelling status notifications</a></li>
</ul>
</div>
<p class="p"><strong class="ph b">Related articles</strong></p>
<ul class="ul" id="topic_fl5_ksb_kw__ul_kws_b4w_dnb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824499866" target="_blank">Monitoring your account
status on the Zendesk Status page</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_exw_34w_dnb">
<h2 class="title topictitle2" id="ariaid-title2">Subscribing to status notifications from the Zendesk status page</h2>
<div class="body">
<p class="p" dir="ltr">You don’t need an account login or Support access to subscribe
from the status page. Also, with this method, you can select which
types of status notification you want to receive and the method by
which you want to receive them. </p>
<p class="p">Anyone with a Zendesk subdomain name and email address can subscribe to
status notifications. You can create a subscription for any of the
Zendesk subdomains you want to monitor.</p>
<div class="p">
<strong class="ph b">To subscribe to status notifications from the status page</strong><ol class="ol" id="topic_exw_34w_dnb__ol_oh3_bqx_dnb">
<li class="li" dir="ltr">In your web browser, go to <a class="xref" href="https://status.zendesk.com" target="_blank">https://status.zendesk.com</a>
to open the Zendesk Status page. </li>
<li class="li" dir="ltr">Enter your subdomain in the search box. <p class="p">For
instance, if your Zendesk URL is
mycompany.zendesk.com, enter the subdomain
<strong class="ph b">mycompany</strong>.</p>
</li>
<li class="li" dir="ltr">Click <strong class="ph b">Check status</strong>.<p class="p">Your subdomain’s
status is displayed.</p>
</li>
<li class="li">Click <strong class="ph b">Subscribe</strong>.<p class="p"><img class="image" id="topic_exw_34w_dnb__image_ew4_xqx_dnb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/system_status_subscribe.png" width="600"></p>
<p class="p">A
subscription request appears.</p>
<p class="p"><img class="image" id="topic_exw_34w_dnb__image_j1l_crx_dnb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/system_status_subscribe_setup.png" width="350"></p>
</li>
<li class="li">Enter an email address for your subscription, then click
<strong class="ph b">Request setup link</strong>.<p class="p" dir="ltr">A success
message appears and a one-time use verification
email is sent to your inbox.</p>
</li>
<li class="li">Open the verification email in your inbox and click the
<strong class="ph b">Set up status notification subscription</strong>
link.<p class="p"><img class="image" id="topic_exw_34w_dnb__image_z31_qrx_dnb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/system_status_subscribe_email2.png" width="350"></p>
<p class="p">The
link opens a Subscription setup page.</p>
<p class="p"><img class="image" id="topic_exw_34w_dnb__image_ot1_4g1_tsb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/system_status_subscribe_confirm4.png" width="450"></p>
</li>
<li class="li">(Optional) If you want to receive notifications via SMS,
enter a phone number and click <strong class="ph b">Verify</strong>.</li>
<li class="li" dir="ltr">Select the products to include in your status
notifications and which method to receive them on,
then click <strong class="ph b">Confirm subscription</strong>.<p class="p">You can
<strong class="ph b">Select all</strong> products or individual
products.</p>
<p class="p" dir="ltr">A Success message
appears. Whenever a service incident affects any
of the products you have selected, you will
receive an email notification, and optionally, an
SMS notification. See examples below. </p>
<p class="p">Email
notification</p>
<p class="p"><img class="image" id="topic_exw_34w_dnb__image_o1l_hnk_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/system_status_notification_email_example.png" width="450"></p>
<p class="p">SMS
notification</p>
<p class="p"><img class="image" id="topic_exw_34w_dnb__image_b4y_hnk_jhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/system_status_notification_sms_example.png" width="450"></p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_rvp_k4w_dnb">
<h2 class="title topictitle2" id="ariaid-title3">Managing status notifications</h2>
<div class="body">
<p class="p" dir="ltr">You can update your subscription. For example, you can update
the list of products and services for each subdomain you’ve
subscribed to or you can <a class="xref" href="#topic_tzr_q4w_dnb">cancel a subscription</a>.</p>
<p class="p"><strong class="ph b">To manage status notifications</strong></p>
<ol class="ol" id="topic_rvp_k4w_dnb__ol_rh3_vsx_dnb">
<li class="li" dir="ltr">In your web browser, go to <a class="xref" href="https://status.zendesk.com" target="_blank"><u class="ph u">https://status.zendesk.com</u></a> to open
the Zendesk Status page. <p class="p"><img class="image" id="topic_rvp_k4w_dnb__image_fmk_ctx_dnb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/system_status_subscribe_manage_link.png" width="600"></p>
</li>
<li class="li" dir="ltr">Click <strong class="ph b">Manage subscriptions</strong>.<p class="p">A manage
subscription request appears.</p>
<p class="p" dir="ltr"><img class="image" id="topic_rvp_k4w_dnb__image_vcz_2tx_dnb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/system_status_subscribe_manage.png" width="350"></p>
</li>
<li class="li" dir="ltr">Verify your email address, then click <strong class="ph b">Request link
to manage</strong>.<p class="p">A success message appears and a
one-time use verification email is sent to your
inbox.</p>
</li>
<li class="li" dir="ltr">Open the verification email in your inbox, and click
the <strong class="ph b">Manage status notification subscriptions</strong>
link.<p class="p"><img class="image" id="topic_rvp_k4w_dnb__image_c3l_rtx_dnb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/system_status_manage_email.png" width="450"></p>
<p class="p">The
link opens a Manage subscriptions page.</p>
<p class="p"><img class="image" id="topic_rvp_k4w_dnb__image_mcl_xg1_tsb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/system_status_subscribe_manage_panel3.png" width="450"></p>
<p class="p" dir="ltr">If you have a subscription to more than
one subdomain, select the subdomain you want to
change. </p>
<p class="p"><img class="image" id="topic_rvp_k4w_dnb__image_hlq_b5x_dnb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/system_status_subscribe_domain.png" width="400"></p>
</li>
<li class="li">Make any changes you want to the subscription, then click
<strong class="ph b">Save changes</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_tzr_q4w_dnb">
<h2 class="title topictitle2" id="ariaid-title4">Cancelling status notifications</h2>
<div class="body">
<p class="p" dir="ltr">You can cancel your status notifications subscription to a
specific subdomain or to all your subdomains. There are a couple
ways to cancel status notifications. </p>
<p class="p" dir="ltr"><strong class="ph b">To cancel status notifications</strong>:</p>
<ul class="ul" id="topic_tzr_q4w_dnb__ul_x2z_dsx_dnb">
<li class="li" dir="ltr">Click the Unsubscribe link in any verification or
status notification email. <p class="p"><img class="image" id="topic_tzr_q4w_dnb__image_igx_psx_dnb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/system_status_subscribe_email_unsubscribe.png" width="450"></p>
</li>
<li class="li" dir="ltr">
<a class="xref" href="#topic_rvp_k4w_dnb">Open the
Manage subscription page</a>.<ul class="ul" id="topic_tzr_q4w_dnb__ul_vl1_gsx_dnb">
<li class="li" dir="ltr">Click <strong class="ph b">Unsubscribe from
&lt;subdomain&gt;</strong> to unsubscribe from all status
notifications from a single domain, including the
status notifications you set from Support.</li>
<li class="li" dir="ltr">Click <strong class="ph b">Unsubscribe from all </strong>to
unsubscribe from all status notifications from all
domains, including status notifications you set
from Support.</li>
</ul>
</li>
</ul>
</div>
</div>
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