Activating Explore and giving yourself access

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<p id="docs-hc-snippet" style="display: none;">Before you can get started with Explore, you need to activate it. You must be a Support admin to do so.</p>
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<p class="p">Before you can get started with Explore, you need to activate it. You must be a Support admin to do so.</p>
<p class="p">This article contains the following topics: </p>
<ul class="ul" id="topic_d2m_bnv_h5b__ul_b4x_nnv_h5b">
<li class="li"><a class="xref" href="#topic_qxk_2nv_h5b">Activating Explore</a></li>
<li class="li">
<a class="xref" href="#topic_smj_fnv_h5b">Giving yourself access to
Explore</a>
</li>
<li class="li"><a class="xref" href="#topic_klf_gnv_h5b">Next steps</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_qxk_2nv_h5b">
<h2 class="title topictitle2" id="ariaid-title2">Activating Explore</h2>
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<p class="p">These instructions assume you're setting up Explore for the first time. Activating
Explore needs to be done only once for the subdomain, not for each user. </p>
<p class="p"><strong class="ph b">To activate Explore</strong></p>
<ol class="ol" id="topic_qxk_2nv_h5b__ol_hkd_f4v_h5b">
<li class="li">Click the <strong class="ph b">Zendesk Products</strong> icon (<img class="image" id="topic_qxk_2nv_h5b__image_qd3_pyp_35b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/products_icon2.png">) in the top bar, then select
<strong class="ph b">Analytics</strong>.<p class="p"><img class="image" id="topic_qxk_2nv_h5b__image_xr5_v4y_v2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/prod-tray-explore.png" width="200"></p>
</li>
<li class="li">Click <strong class="ph b">Activate Explore</strong>.<p class="p"><img class="image" id="topic_qxk_2nv_h5b__image_yzx_q5n_qwb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/explore_activate_explore_first_time.png" width="600"></p>
<p class="p">Explore begins preparing your
data. Depending on how many tickets you have, this process might take some
time.</p>
<p class="p"><img class="image" id="topic_qxk_2nv_h5b__image_rww_t5n_qwb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/explore_activate_explore_notify_me.png" width="600"></p>
<p class="p">When the process is complete,
Explore sends you a notification email. Explore is now ready to
use.</p>
</li>
</ol>
<p class="p">If you're on Suite or Support Enterprise, you can begin using Explore immediately.
See <a class="xref" href="#topic_klf_gnv_h5b">Next steps</a>. If you're on
Suite or Support Professional or below, you need to give yourself access to Explore
before you can take any further action.</p>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_smj_fnv_h5b">
<h2 class="title topictitle2" id="ariaid-title3">Giving yourself access to Explore (Suite or Support Professional and below)</h2>
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<p class="p">Now, you need to configure your own access to Explore. If you don't do this, you
won't be able to view any of the prebuilt dashboards, create reports, or give other
users access.</p>
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<div class="note tip" id="topic_smj_fnv_h5b__note_csv_kfc_rwb">
<span class="tiptitle">Tip:</span> If you're on Suite or Support Enterprise, you can begin
using Explore immediately. See <a class="xref" href="#topic_klf_gnv_h5b">Next steps</a>.</div>
</div>
<p class="p"><strong class="ph b">To give yourself access</strong>
</p>
<ol class="ol" id="topic_smj_fnv_h5b__ol_f1h_fpv_h5b">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Team &gt; Team members</strong>.</span>
</li>
<li class="li">Search for and select your profile to open it. </li>
<li class="li">On the <strong class="ph b">Roles and access</strong> tab, select the <strong class="ph b">Yes</strong> checkbox next to
<strong class="ph b">Explore</strong>.</li>
<li class="li">In the <strong class="ph b">Role</strong> drop-down, select <strong class="ph b">Admin</strong>.<p class="p"><img class="image img-screenshot" id="topic_smj_fnv_h5b__image_ubs_ppv_h5b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Explore_admincenter_1.png"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
<p class="p">You now have full access to Explore.</p>
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<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_klf_gnv_h5b">
<h2 class="title topictitle2" id="ariaid-title4">Next steps</h2>
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<p class="p">Now that you've activated Explore, you can start giving access to your agents so that
they can work with reports. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836002970" target="_blank">Giving users access to Explore</a>.</p>
<p class="p">When you're ready to start working with Explore, you'll find some great information
in the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831710618" target="_blank">Getting started with Zendesk Explore for
reporting and analytics</a>.</p>
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