About the data importer

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All Suites | Team, Growth, Professional, Enterprise, or Enterprise Plus

Support | Team, Professional, or Enterprise

The data importer provides a more consistent experience for bulk importing data into Zendesk. It also provides logging of bulk import events. You can use the data importer to import new and updated users, organizations, and custom object records.

This article contains the following topics:

Accessing the Data importer page

Using the Data importer page

Accessing the Data importer page

The Data importer page is in Admin Center and completely separate from the legacy Bulk actions pages. While the Data importer offers more features and a better user experience, there are still some circumstances that require the legacy Bulk actions pages.

To access the Data importer page

In Admin Center, click Objects and rules in the sidebar, then select Tools > Data importer.

Using the Data importer page

The following articles explain how to use the data importer to manage your bulk imports.

Bulk importing users

Bulk importing organizations

Bulk importing custom object records

Viewing your import history