Trigger resources

<p>The following articles describe an overview of the different types of triggers in Zendesk products and where they are created and managed.</p><ul>
<li data-list-item-id="e5387155bafd0dfe2727de97983d7484f"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822236058-About-triggers-and-how-they-work" target="_blank" rel="noopener noreferrer">About Zendesk triggers and how they work</a></li>
<li data-list-item-id="e11840eee6f5a9f685fe9dd41dcb2f8b6"><a href="https://support.zendesk.com/hc/en-us/articles/4408818901530" target="_self">Opening and viewing your triggers lists</a></li>
</ul><p>To learn more about creating and using a specific type of Zendesk trigger, expand the sections below.</p><div class="accordion" id="accordionTriggerResources">
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<h2 class="accordion-header" id="01HZSHRJK5TBWD4NK197EK79T3"><button class="accordion-button" data-bs-target="#intro_triggers_started" data-bs-toggle="collapse" type="button">Ticket trigger resources</button></h2>
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<p>For an example of creating a trigger, you can watch this video. Then refer to the following articles to learn more.</p>
<ul>
Video: Automatic notifications with triggers [2:02]
<iframe allowfullscreen="" frameborder="0" height="315" src="//fast.wistia.com/embed/iframe/kgjhe6bqfa" width="500"></iframe>
</ul>
<p> </p>
<h4 id="h_01KJFS6B73SST088SXEY1KK9Q8">Using and managing ticket triggers</h4>
<p> </p>
<ul>
<li data-list-item-id="e13a068a91cc01c6f8f7c874a579475cd"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828984346" target="_blank" rel="noopener noreferrer">About the standard ticket triggers</a></li>
<li data-list-item-id="ea29f081da4adf88c0c3050749a207645"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886797466" target="_blank" rel="noopener noreferrer">Creating triggers for ticket updates and notifications</a></li>
<li data-list-item-id="ec085daad594e9bdcca04d127809aa502"><a href="https://support.zendesk.com/hc/en-us/articles/4408893545882" target="_blank" rel="noopener noreferrer">Triggers conditions and actions reference</a></li>
<li data-list-item-id="ecdae07b100af804a9e34ffad18400a89"><a href="https://support.zendesk.com/hc/en-us/articles/4408834781594" target="_blank" rel="noopener noreferrer">Creating categories to organize triggers</a></li>
<li class="li" data-list-item-id="e4b67e337242cb7e2915dbc01de45f89c"><a href="https://support.zendesk.com/hc/en-us/articles/4408882237722" target="_blank" rel="noopener noreferrer">Managing triggers</a></li>
<li class="li" data-list-item-id="eef8907fc7bb05c8a03247d9be4ee18cd"><a href="https://support.zendesk.com/hc/en-us/articles/4408838286106" target="_blank" rel="noopener noreferrer">Searching triggers</a></li>
<li class="li" data-list-item-id="eacfbc378383ad3665033e01feb59d212"><a href="https://support.zendesk.com/hc/en-us/articles/10356973691546" target="_blank" rel="noopener noreferrer"><span class="ph">Reordering and sorting triggers</span></a></li>
</ul>
<p> </p>
<h4 id="h_01KJFS6B73NQ3KM7QSHRG9ZS5N">Advice and troubleshooting for ticket triggers</h4>
<p> </p>
<ul>
<li data-list-item-id="ebe1080066e6a0bc9421d45fc6a34cd3f"><a href="https://support.zendesk.com/hc/en-us/articles/4408887050266" target="_blank" rel="noopener noreferrer">I can't I reassign a ticket</a></li>
<li data-list-item-id="e80619682c82d7c10925be9bdf694441d"><a href="https://support.zendesk.com/hc/en-us/articles/4408820943258" target="_blank" rel="noopener noreferrer">My customers are receiving email responses even when I don’t add a public comment</a></li>
<li data-list-item-id="eeea5caf5edb5211b6a92ae5af2cca4e1"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408823820954" target="_blank" rel="noopener noreferrer">How can I tell if my email notifications are being sent to the end-user?</a></li>
<li data-list-item-id="e06d28a55571808ba2ffe52ec8d09d164"><a href="https://support.zendesk.com/hc/en-us/articles/4408827456154" target="_blank" rel="noopener noreferrer">How do I disable all emails to agents?</a></li>
</ul>
<p> </p>
<h4 id="h_01KJFS6B73H7WXCZBXNWSZCTWM">Best practices for ticket triggers</h4>
<p> </p>
<ul>
<li data-list-item-id="ebf29c843d1b831729478b0758c3c3522"><a href="https://support.zendesk.com/hc/en-us/articles/8407456809754">Understanding how to format email notifications</a></li>
<li data-list-item-id="e592203d074a20d753aa13db5cb4e9e1f"><a href="https://support.zendesk.com/hc/en-us/articles/4408820931098" target="_blank" rel="noopener noreferrer">How do I add a hyperlink to a trigger?</a></li>
<li data-list-item-id="ede8e2f33e14e74d23b4c3f30aaae7301"><a href="https://support.zendesk.com/hc/en-us/articles/4408832924314-Automations-vs-Triggers-When-To-Use-What" target="_blank" rel="noopener noreferrer">Automations vs. Triggers - When To Use What</a></li>
<li data-list-item-id="e29d96ffac59536cdf159ddd3b0e4c3e7"><a href="https://support.zendesk.com/hc/en-us/articles/4408883863450-Automatically-tagging-tickets-from-specific-Users-and-Organizations" target="_blank" rel="noopener noreferrer">Automatically tagging tickets from specific users and organizations</a></li>
<li data-list-item-id="e2bc4b926dc1dfeee7061477b829e128a"><a href="https://support.zendesk.com/hc/en-us/articles/4408829679130-Organize-incoming-tickets-with-multiple-email-addresses" target="_blank" rel="noopener noreferrer">Organizing incoming tickets with multiple email addresses</a></li>
</ul>
<p> </p>
<h4 id="h_01KJFS6B7456TNRJNRGCCWH1R6">Ticket trigger recipes</h4>
<p> </p>
<ul>
<li data-list-item-id="ec143746ad1a64b0d152439e1fd03d8f8"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886532762" target="_blank" rel="noopener noreferrer">Sending holiday notifications using triggers</a></li>
<li data-list-item-id="e010c782f1f21865486964ecf641ec335"><a href="https://support.zendesk.com/hc/en-us/articles/4408823703962" target="_blank" rel="noopener noreferrer">Can I configure a trigger to add a comment to a ticket?</a></li>
<li class="li" data-list-item-id="e18c7d8ab26e71bce307ec79524bd0e58"><a href="https://support.zendesk.com/hc/en-us/articles/4408823834394" target="_blank" rel="noopener noreferrer">How can I route tickets to groups based on the support address they are received at?</a></li>
<li class="li" data-list-item-id="e6fd8d48a9d05d5e490b343c7b2a97f47"><a href="https://support.zendesk.com/hc/en-us/articles/4408889145882-Notifying-External-Email-Addresses" target="_blank" rel="noopener noreferrer">Notifying external email addresses</a></li>
<li class="li" data-list-item-id="ee13be99d6d164c4b8b10a85519a2cadb"><a href="https://support.zendesk.com/hc/en-us/articles/4408820432282" target="_blank" rel="noopener noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://support.zendesk.com/hc/en-us/articles/360033249694/&amp;source=gmail&amp;ust=1565813595662000&amp;usg=AFQjCNEpMsL-VclfD2YoM8N6f76bevblJA">How do I prevent email notifications from being sent out on SMS tickets?</a></li>
<li data-list-item-id="e4f84ee2800b67882f5c4e9d280657cc5"><a href="https://support.zendesk.com/hc/en-us/articles/4408882739610" target="_self">How can I prevent agents from reassigning tickets to other agents?</a></li>
<li data-list-item-id="e62436769a066a5ab19d45e5b1f50c257"><a href="https://support.zendesk.com/hc/en-us/articles/4408884068378">Ticket trigger recipes reference</a></li>
</ul>
<p> </p>
<h4 id="h_01KJFS6B74DFZGRQAVAZD0465S"> </h4>
</div>
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<h2 class="accordion-header" id="h_01HQXETZW5XJRNHVK12A25FBB8"><button class="accordion-button" data-bs-target="#intro_triggers_using" data-bs-toggle="collapse" type="button"> Chat trigger resources</button></h2>
<div class="accordion-collapse collapse" id="intro_triggers_using" data-bs-parent="#accordionTriggerResources"><div class="accordion-body">
<p>To learn more about how to use and manage chat triggers in the Chat dashboard, refer to the following articles:</p>
<p> </p>
<h4 id="h_01KJFS6B74AQ5MPW2J9H33Q06P">Using and managing chat triggers</h4>
<p> </p>
<ul>
<li data-list-item-id="e7faaad7c30d91d644e7cf08dbe70ca7f"><a href="https://support.zendesk.com/hc/en-us/articles/4408834380442">About the standard chat triggers</a></li>
<li data-list-item-id="e12cd09a0f03ec0fe8b43db30cb584b32"><a href="https://support.zendesk.com/hc/en-us/articles/4408842880282">Zendesk chat and messaging triggers conditions and actions reference</a></li>
<li data-list-item-id="ea40a01c70b3e2781137f7e27edc885ee"><a href="https://support.zendesk.com/hc/en-us/articles/4408884148762">Creating chat triggers</a></li>
<li data-list-item-id="e26c4653c3184467772a239391099ae37"><a href="https://support.zendesk.com/hc/en-us/articles/8554265015322">Editing and managing chat triggers</a></li>
<li data-list-item-id="e6c92ddc71e987dd7cd08c0dd3e95374f"><a href="https://support.zendesk.com/hc/en-us/articles/4408881953434">Automatically route chats to departments</a></li>
<li data-list-item-id="ee13e7ac6f1802d3c2b205183cb815376"><a href="https://support.zendesk.com/hc/en-us/articles/4408883473178">Using proactive chats to target key customers</a></li>
<li data-list-item-id="e3ae63b8697e11d8c473029115f85c3c2"><a href="https://support.zendesk.com/hc/en-us/articles/4408822204698">Managing chat triggers when migrating from Chat to messaging</a></li>
</ul>
<p> </p>
<h4 id="h_01KJFS6B74SGFWFVK593GY926W">Best practices and recipes</h4>
<p> </p>
<ul>
<li data-list-item-id="ef88d7344977ea906f4eac2cf41eacc2e"><a href="https://support.zendesk.com/hc/en-us/articles/4408884006170">Recipe: Identifying visitors' search engines</a></li>
<li data-list-item-id="e44b352c70cbf735b1bb4ff7a5a31e059"><a href="https://support.zendesk.com/hc/en-us/articles/4408833808538">Recipe: Route a chat to a department based on the country the visitor is chatting from</a></li>
<li data-list-item-id="e9be8203cdaf58c3658fbfd4e47a8cd79"><a href="https://support.zendesk.com/hc/en-us/articles/4408886967194-Recipe-route-a-chat-to-a-department-based-on-the-URL-of-the-website">Recipe: Route a chat to a department based on the URL of the website</a></li>
<li data-list-item-id="e8816b64b571468c8c21542f36d76fe8b"><a href="https://support.zendesk.com/hc/en-us/articles/4408823274778">Recipe: Send messages to your customers waiting in the queue</a></li>
</ul>
<p> </p>
</div></div>
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<h2 class="accordion-header" id="h_01HQXETZW5W23H0D1MFPQS73K8"><button class="accordion-button" data-bs-target="#intro_triggers_advice" data-bs-toggle="collapse" type="button"> Messaging trigger resources</button></h2>
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<p>Management of messaging triggers is currently migrating from the Chat dashboard to Admin Center. If you already have access to the Messaging triggers page in Admin Center, use the following articles to learn about creating and managing your messaging triggers. Otherwise, refer to the <a href="#h_01HQXETZW5XJRNHVK12A25FBB8">Chat trigger resources</a>.</p>
<ul>
<li data-list-item-id="ea08fbdae756b771dcd13305ecea6b692"><a href="https://support.zendesk.com/hc/en-us/articles/5973077601562">About messaging triggers</a></li>
<li data-list-item-id="e1aa3537054f874f04d60bac8f24e9a96"><a href="https://support.zendesk.com/hc/en-us/articles/6058753945242">Working with messaging triggers</a></li>
<li data-list-item-id="eab8656a64c9f5a12301479453286a194"><a href="https://support.zendesk.com/hc/en-us/articles/4408842880282">Zendesk chat and messaging trigger conditions and actions reference</a></li>
</ul>
</div></div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="h_01HQXETZW563JJT8S9Q8E6WH1B"><button class="accordion-button" data-bs-target="#intro_triggers_best" data-bs-toggle="collapse" type="button"> Object trigger resources</button></h2>
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<p>To learn about object triggers and how you can use them with <a href="https://support.zendesk.com/hc/en-us/articles/5914453843994">custom objects</a>, refer to these articles:</p>
<ul>
<li data-list-item-id="ea6e727eeafdcd178018c4c90426e952a"><a href="https://support.zendesk.com/hc/en-us/articles/6294230624410">Understanding object triggers</a></li>
<li data-list-item-id="e3feede3b1264438138916857918e7b8e"><a href="https://support.zendesk.com/hc/en-us/articles/7313293890970">Creating object triggers to update records and send notifications</a></li>
<li data-list-item-id="efe5212bf261a0de3a029e49417f3194a"><a href="https://support.zendesk.com/hc/en-us/articles/7313293784218">Object trigger conditions and actions reference</a></li>
<li data-list-item-id="e1689ed82f7a57a8d1bc7e7e66e0bc05d"><a href="https://support.zendesk.com/hc/en-us/articles/7313294079130">Managing object triggers</a></li>
<li data-list-item-id="e92a9d827f484029a5127135a020342f3"><a href="https://support.zendesk.com/hc/en-us/articles/8407456809754">Understanding how to format email notifications</a></li>
</ul>
<p>Additionally, you can reference custom objects in ticket triggers. For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/5928347565082">Using custom objects in ticket triggers</a>.</p>
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