Automations resources and recipes

This topic contains a reference list of documentation and recipes for automations.

Documentation

Recipes

Documentation

About automations and how they work

Automation conditions and actions reference

Streamlining workflow with time-based events and automations

The Support default automations.

Recipes

Use business rules to send automated reminders to customers

Creating a notification to identify tickets that are stuck at the back of the queue due to no SLA being applied