Setting up Zendesk phone numbers for multiple brands


To add a new phone number for a brand


What's my plan?







All Suites

Growth, Professional, Enterprise, or Enterprise Plus










Support with

Talk Team, Professional, or Enterprise











Customers who are not on a Suite plan must have Support Enterprise with
any Talk plan to use this feature.
If you support multiple brands, you can add and assign phone numbers for each brand. Calls
to and from those numbers will have the associated brand value on the resulting
tickets.


Note: You can't add additional phone numbers in Zendesk trial accounts.

To add a new phone number for a brand


In Admin Center, click
Channels in the sidebar, then select Talk and email > Talk. Alternatively, if you are on the Brands settings page, click open
one of your brands, then click Add a phone number.

Click the Lines tab. You might have to scroll up to see the tab.

Click Add line, then select Purchase a new number.

Select a phone number, then click Next.
Review the number you selected and its monthly cost, then click Next to add
the number.
Click the number you just added to open its edit page.

On the Settings tab, enter a Nickname for the number, then select a
Brand. The phone number's brand will only be identifiable on the phone
numbers page if you include it in the nickname. For example, Omniwear Organics
Support.


Modify any settings as needed, then click Save changes.

To change brands for an existing phone number


In Admin Center, click
Channels in the sidebar, then select Talk and email > Talk.
Click the Lines tab. You might have to scroll up to see it.

Click the phone number where you want to change the associated brand.
On the Settings tab, select a different brand from the Brand
drop-down menu.
Click Save changes.



{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/4408821946138",
"url": "https://support.zendesk.com/hc/en-us/articles/4408821946138",
"headline": "Setting up Zendesk phone numbers for multiple brands",
"description": "You can add and assign phone numbers to multiple brands in your account, allowing calls to be associated with the correct brand on resulting tickets, and you can also change the brand assigned to existing phone numbers.",
"articleSection": "Setting up your voice channel",
"datePublished": "2021-10-16T03:33:03+00:00",
"dateModified": "2026-06-09T21:56:17.333785+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/4408821946138"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com",
"softwareAddOn": {
"@type": "SoftwareApplication",
"name": "Talk",
"@id": "https://support.zendesk.com/hc/en-us/sections/4405298861722"
}
}
}
