Setting up Zendesk phone numbers for multiple brands

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<p id="docs-hc-snippet" style="display: none;">To add a new phone number for a brand</p>
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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<strong>All Suites</strong>
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<div class="note attention">
<span class="attentiontitle"></span> Customers who are not on a Suite plan must have Support Enterprise with
any Talk plan to use this feature.</div>
If you support <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829476378" target="_blank">multiple brands</a>, you can add and assign phone numbers for each brand. Calls
to and from those numbers will have the associated brand value on the resulting
tickets.</div>
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<div class="note note">
<span class="notetitle">Note:</span> You can't add additional phone numbers in Zendesk trial accounts.</div>
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<p class="p"><strong class="ph b">To add a new phone number for a brand</strong></p>
<ol class="ol" id="topic-1__ol_3vr_yhs_gr">
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<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic-1__d7e980" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png">
<strong class="ph b">Channels</strong> in the sidebar, then select <strong class="ph b">Talk and email &gt; Talk</strong>.</span><p class="p">Alternatively, if you are on the <strong class="ph b">Brands</strong> settings page, click open
one of your brands, then click <strong class="ph b">Add a phone number</strong>.</p>
</li>
<li class="li">Click the <strong class="ph b">Lines</strong> tab.<p class="p">You might have to scroll up to see the tab.</p>
</li>
<li class="li">Click <strong class="ph b">Add line</strong>, then select <strong class="ph b">Purchase a new number</strong>.<p class="p"><img class="image" id="topic-1__image_ahx_nnn_l1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/talk_line_add_1.png" width="550"></p>
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<li class="li">Select a phone number, then click <strong class="ph b">Next</strong>.</li>
<li class="li">Review the number you selected and its monthly cost, then click <strong class="ph b">Next</strong> to add
the number.</li>
<li class="li">Click the number you just added to open its edit page.<p class="p"><img class="image" id="topic-1__image_vy5_pnn_l1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/talk_line_add_2.png" width="550"></p>
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<li class="li">On the Settings tab, enter a <strong class="ph b">Nickname</strong> for the number, then select a
<strong class="ph b">Brand</strong>.<p class="p">The phone number's brand will only be identifiable on the phone
numbers page if you include it in the nickname. For example, Omniwear Organics
Support.</p>
<p class="p"><img class="image" id="topic-1__image_fb3_xnn_l1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/talk_line_add_3.png" width="550"></p>
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<li class="li">Modify any settings as needed, then click <strong class="ph b">Save changes</strong>.</li>
</ol>
<p class="p"><strong class="ph b">To change brands for an existing phone number</strong></p>
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<ol class="ol" id="topic-1__ol_d3v_yjs_gr">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic-1__d7e980" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png">
<strong class="ph b">Channels</strong> in the sidebar, then select <strong class="ph b">Talk and email &gt; Talk</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Lines</strong> tab.<p class="p">You might have to scroll up to see it.</p>
</li>
<li class="li">Click the phone number where you want to change the associated brand.</li>
<li class="li">On the <strong class="ph b">Settings</strong> tab, select a different brand from the <strong class="ph b">Brand</strong>
drop-down menu.</li>
<li class="li">Click <strong class="ph b">Save changes</strong>.</li>
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