Adding an individual user to a user segment

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<p id="docs-hc-snippet" style="display: none;">When you set access to help center content, you defineuser segmentsto specify the users who are permitted to access the content. User segments are traditionally built using attributes such as tags, groups, and organizations, however you can also add individual users, for example, as an exception to your segmentation rules, or because there are no well-defined rules to apply for segments of smaller sizes.</p>
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<p id="docs-ai-summary-content">You can add individual users to a user segment to grant help center content access when tags, groups, or organizations don’t fit your rules. This is useful for exceptions or small groups, and you can combine individual users with other filters. A Knowledge admin can create or edit these segments, and up to 50 users can be added.</p>
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<p class="p">When you set access to help center content, you define <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408837707290" target="_blank">user segments</a> to specify the users who are permitted to access the
content. User segments are traditionally built using attributes such as tags, groups, and
organizations, however you can also add individual users, for example, as an exception to your
segmentation rules, or because there are no well-defined rules to apply for segments of
smaller sizes.</p>
<p class="p">Knowledge admins have access to all content, regardless of any user segments they belong to. </p>
<p class="p">You must be a Knowledge admin to create or edit user segments to add individual users.</p>
<div class="p">
<strong class="ph b">To include individual users in a user segment</strong><ol class="ol" id="topic_lb4_g2f_zz__ol_nsq_l4p_wlb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">User permissions</strong>
(<img class="image" id="topic_lb4_g2f_zz__image_tsx_kdx_s2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_user_permissions.png">) in the sidebar.</span></li>
<li class="li">On the User Segments page, click <strong class="ph b">Add new</strong>, or click an existing user segment to
edit it. <div class="note">
<span class="notetitle">Note:</span> You'll only be able to edit user segments that you created or have
permissions to edit.</div>
<img class="image img-screenshot" id="topic_lb4_g2f_zz__image_psq_l4p_wlb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/user_segments_add_ind_user.png" width="500">
</li>
<li class="li">If you are creating a new user segment, enter a name.</li>
<li class="li">If you are creating a new user segment, select a user type as the base of your user segment.<div class="p">
<ul class="ul" id="topic_lb4_g2f_zz__ul_qsq_l4p_wlb">
<li class="li">
<strong class="ph b">Signed-in users</strong> include internal and external users who create an account
and sign in to your help center. </li>
<li class="li">
<strong class="ph b">Staff</strong> are internal users only, including agents and admins.</li>
</ul>
</div>
</li>
<li class="li">Click <strong class="ph b">Add individual users</strong> to add users to a new user segment, or click
<strong class="ph b">Individual users</strong> to add users to an existing user segment. You can add up to 50
users to a user segment. You can add individual users along with any other group, tag, or
organization filters. <div class="p">Individual users do not need to meet any filters to be included
in the user segment, and if <strong class="ph b">only</strong> individual users are in a user segment, the
segment will contain <strong class="ph b">only</strong> those users.<div class="note">
<span class="notetitle">Note:</span> If you add individual users, they are
added to the user segment regardless of any group, tag, or organization filters that
you have set.</div>
</div>
<p class="p">As you add users, a list of matching users appears on the
right side of the screen. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408837707290" target="_blank">Creating user segments for help center user permissions</a> for
instructions on adding other attributes to your user segment.</p>
</li>
<li class="li">Click <strong class="ph b">Create segment</strong> if you are creating a new user segment, or <strong class="ph b">Save
segment</strong>, if you are editing an existing user segment.</li>
</ol>
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