Understanding Knowledge roles and privileges

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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You can use Knowledge roles and privileges to control who can view, edit, and publish help center content. Agents have Knowledge agent privileges by default, admins have Knowledge admin privileges, and you can grant agents more access when needed. Permissions for articles and community content are set separately, helping you manage help center access, restricted content, and content moderation.</p>
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<p class="p">Support agents have Knowledge agent privileges by default. Support admins have
Knowledge admin privileges. You can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845823386" target="_blank">give agents Knowledge admin
privileges</a> as needed. </p>
<p class="p">This article covers the following topics:</p>
<div class="p">
<ul class="ul">
<li class="li"><a class="xref" href="#topic_dvd_db5_nv">Knowledge user roles overview</a></li>
<li class="li"><a class="xref" href="#topic_glb_bts_zw">Knowledge user privileges by role</a></li>
<li class="li"><a class="xref" href="#topic_ccv_jts_zw">Setting content viewing and editing access for agents</a></li>
</ul>
</div>
<div class="p">Related articles:<ul class="ul" id="topic-1__ul_ec3_xcp_gfb">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845823386" target="_blank">Changing an agent's
role to grant Knowledge admin privileges</a>
</li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827797274" target="_blank">Understanding
Knowledge user permissions for content
access</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_dvd_db5_nv">
<h2 class="title topictitle2" id="ariaid-title2">Knowledge user roles overview</h2>
<div class="body">
<p class="p">Knowledge supports the following user roles with different help center
access privileges:</p>
<div class="p">
<ul class="ul" id="topic_dvd_db5_nv__ul_k5h_vrs_zw">
<li class="li">
<strong class="ph b">Anonymous user</strong> is anybody who visits the help
center without signing in.</li>
<li class="li">
<strong class="ph b">End user</strong> is somebody who has created an account
and signed in to the help center.</li>
<li class="li">
<strong class="ph b">Knowledge Viewer</strong> is an internal staff member who
has the same permissions as an end user. This person
can view articles but cannot be granted edit and
publish permissions. </li>
<li class="li">
<strong class="ph b">Knowledge Agent</strong> is any Support agent who can be
granted <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827952538" target="_blank">edit and publish
permission</a>.<div class="p">If you have light agents,
they can also create and edit articles where they
have been given permission.<div class="note">
<span class="notetitle">Note:</span> Permission for
agents to view and edit knowledge base articles or
community posts is not part of the role
permissions, but is set at the article level for
the knowledge base and at the topic level for
community (see <a class="xref" href="#topic_ccv_jts_zw">Setting content viewing
and editing access</a>).</div>
</div>
</li>
<li class="li">
<strong class="ph b">Knowledge admin</strong> has full privileges in Knowledge.
All Support admins have Knowledge admin
privileges.</li>
</ul>
</div>
<p class="p">For a list of specific permissions by role, see the next section <a class="xref" href="#topic_glb_bts_zw">Knowledge user privileges by role</a>.</p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_glb_bts_zw">
<h2 class="title topictitle2" id="ariaid-title3">Knowledge user privileges by role</h2>
<div class="body">
<p class="p">The following table shows Knowledge user privileges by role.</p>
<p class="p">Article creation, management, and publishing privileges are not
determined by the user's role, but are determined by user
permissions. For a complete list of agent privileges granted by user
permissions, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827952538#topic_tmz_zrp_gfb" target="_blank">Understanding agent
privileges for user management permissions</a>.</p>
<div class="p">
<div class="note">
<span class="notetitle">Note:</span> Some features listed in the table below require Community
forums. </div>
</div>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_glb_bts_zw__table_2d1_rlf_zw" rules="all" summary="">
<colgroup>
<col style="width:33.72395833333333%">
<col style="width:14.192708333333334%">
<col style="width:13.020833333333334%">
<col style="width:13.020833333333334%">
<col style="width:13.020833333333334%">
<col style="width:13.020833333333334%">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry nocellnorowborder" id="d87e189" style="vertical-align:top;">Permission<p class="p">X indicates which actions are
available for each user type.</p>
</th>
<th class="entry nocellnorowborder" id="d87e194" style="vertical-align:top;">Anonymous user<p class="p"> (Anyone)</p>
</th>
<th class="entry nocellnorowborder" id="d87e199" style="vertical-align:top;">End-user<p class="p"> (Signed-in users)</p>
</th>
<th class="entry nocellnorowborder" id="d87e204" style="vertical-align:top;">Knowledge viewer</th>
<th class="entry nocellnorowborder" id="d87e207" style="vertical-align:top;">Knowledge agent</th>
<th class="entry cell-norowborder" id="d87e211" style="vertical-align:top;">Knowledge admin </th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;"><strong class="ph b">END USER ACTIONS</strong></td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Manage subscriptions and requests (if
available)</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;">X </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Comment on articles and posts <p class="p">(if
enabled)</p>
</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;">X</td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;">X</td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;">X</td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Add posts to the community (if
available)</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;">X</td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;">X</td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;">X</td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Vote on articles and posts</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;">X (if anonymous voting is enabled)</td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;">X</td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;">X</td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;">X</td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Subscribe to articles and sections in the
KB</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;">X</td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;">X</td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;">X</td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Follow posts and topics in the community
(if available)</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;">X</td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;">X</td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;">X</td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;"><strong class="ph b">HELP CENTER SET UP</strong></td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Customize the help center</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Manage help center settings </td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Access the Knowledge section in Agent
Workspace</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;">X</td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;"><strong class="ph b">KB MANAGEMENT</strong></td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Edit and publish permissions</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;">X (Where enabled. See <a class="xref" href="#topic_ccv_jts_zw">Setting content viewing and editing access for agents</a>)</td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">View restricted content</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;">X (Where enabled. See <a class="xref" href="#topic_ccv_jts_zw">Setting content viewing and editing access for agents</a>)</td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Enable languages for the help
center</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Add, edit, or delete categories and
sections</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Reorder articles, sections, and
categories</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Edit or delete comments on articles</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Create a ticket from a comment on a
knowledge base article</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;">X</td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">
<strong class="ph b">COMMUNITY MANAGEMENT</strong> (if
available)</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Set access restrictions on any community
topic</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Add, edit, or delete community
topics</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Reorder community topics</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Pin or feature a community post</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Close a community post for comments</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Edit or delete comments on a community
post</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Change status of a community post</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Create a ticket from a community post or
comment</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;">X</td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d87e189" style="vertical-align:top;">Manage spam</td>
<td class="entry nocellnorowborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" headers="d87e189" style="vertical-align:top;">Moderate user content</td>
<td class="entry row-nocellborder" headers="d87e194" style="vertical-align:top;"> </td>
<td class="entry row-nocellborder" headers="d87e199" style="vertical-align:top;"> </td>
<td class="entry row-nocellborder" headers="d87e204" style="vertical-align:top;"> </td>
<td class="entry row-nocellborder" headers="d87e207" style="vertical-align:top;"> </td>
<td class="entry cellrowborder" headers="d87e211" style="vertical-align:top;">X</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_ccv_jts_zw">
<h2 class="title topictitle2" id="ariaid-title4">Setting content viewing and editing access for agents</h2>
<div class="body">
<p class="p">Knowledge admins have full access to the help center, including the
ability to view all articles and the ability to add, edit, and
publish all content. These privileges are not part of the Knowledge
agent role by default, but are set at the article level for the
knowledge base and at the topic level for community. </p>
<div class="p">For the knowledge base, see the following articles to set agent viewing
and editing access:<ul class="ul" id="topic_ccv_jts_zw__ul_qcs_2hp_gfb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834435738" target="_blank">Setting agent editing and
publishing permissions on knowledge base
articles</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824005914" target="_blank">Setting view permissions on
articles with user segments</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827952538#topic_tmz_zrp_gfb" target="_blank">Understanding agent
privileges for user management
permissions</a></li>
</ul>
For community, see the following articles to set agent viewing
and editing access:<ul class="ul" id="topic_ccv_jts_zw__ul_izb_ghp_gfb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845814170" target="_blank">Restricting access to help center
community content</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821305498" target="_blank">Allowing agents to edit and
delete articles in community topics</a></li>
</ul>
</div>
</div>
</div>
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