AI agent resources

This article contains resources for setting up and using Zendesk AI agents, including product documentation, developer resources, and community resources.


What's my plan?







All Suites

Team, Growth, Professional, Enterprise, or Enterprise Plus










Support

Team, Professional, or Enterprise









This article contains resources for setting up and using Zendesk AI agents, including product
documentation, developer resources, and community resources.


Product documentation

Getting started



About AI
agents

Getting started with AI
agents
Understanding
everywhere you can use AI agents
Understanding chatbot
options in your Zendesk account
Migrating to the
new AI agents experience




Using AI agents


AI agents general
info
Creating AI
agents
Building conversation flows
for AI agents
Creating actions for AI
agents
Configuring generative
replies in AI agents
Managing languages for AI
agents
Customizing AI
agents
Testing AI
agents
Configuring channels for AI
agents
Analyzing AI
agents
Integrating other platforms
with AI agents




Automated resolutions


About automated resolutions
for AI agents
Managing your automated
resolutions
Monitoring automated
resolution usage
Turning off automated
resolution features
Moving to automated
resolutions from existing bot pricing plans




Legacy AI agent functionality


Using essential AI agents
(Legacy)
Using bot builder to create
answers (Legacy)
Using autoreplies with
articles (Legacy)




Best practices


AI agent best
practices




Troubleshooting



Help with Zendesk
AI






Developer resources



Answer Bot API
Unified SDK for mobile
(iOS)
Unified SDK for mobile
(Android)
Zendesk Sunshine
Platform





Community resources


AI community discussions
AI product feedback
AI user group



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