AI agent resources

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<p id="docs-hc-snippet" style="display: none;">This article contains resources for setting up and using Zendesk AI agents, including product documentation, developer resources, and community resources.</p>
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<p class="p">This article contains resources for setting up and using Zendesk AI agents, including product
documentation, developer resources, and community resources.</p>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_zy2_rvl_l4b">
<h2 class="title topictitle2" id="ariaid-title2">Product documentation</h2>
<div aria-labelledby="ariaid-title3" class="topic nested2" id="topic_c4j_ttk_f2c">
<h3 class="title topictitle3" id="ariaid-title3">Getting started</h3>
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<ul class="ul" id="topic_c4j_ttk_f2c__ul_ayf_5tk_f2c">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6970583409690" target="_blank">About AI
agents</a>
</li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8724978128282" target="_blank">Getting started with AI
agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821281818" target="_blank">Understanding
everywhere you can use AI agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833172250" target="_blank">Understanding chatbot
options in your Zendesk account</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10543162665242" target="_blank">Migrating to the
new AI agents experience</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_nfs_wtk_f2c">
<h3 class="title topictitle3" id="ariaid-title4">Using AI agents</h3>
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<ul class="ul" id="topic_nfs_wtk_f2c__ul_ufp_xtk_f2c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/4405298908570" target="_blank">AI agents general
info</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/9195542761626" target="_blank">Creating AI
agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/8264324615322" target="_blank">Building conversation flows
for AI agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/8264365827098" target="_blank">Creating actions for AI
agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/8264324584858" target="_blank">Configuring generative
replies in AI agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/8264334044698" target="_blank">Managing languages for AI
agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/8264318665114" target="_blank">Customizing AI
agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/8264365885594" target="_blank">Testing AI
agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/9195452398490" target="_blank">Configuring channels for AI
agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/8264324722970" target="_blank">Analyzing AI
agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/9195452398490" target="_blank">Integrating other platforms
with AI agents</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_ktb_m5k_f2c">
<h3 class="title topictitle3" id="ariaid-title5">Automated resolutions</h3>
<div class="body">
<ul class="ul" id="topic_ktb_m5k_f2c__ul_mhp_m5k_f2c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5352026794010" target="_blank">About automated resolutions
for AI agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6958358659226" target="_blank">Managing your automated
resolutions</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8922391373978" target="_blank">Monitoring automated
resolution usage</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7460877856026" target="_blank">Turning off automated
resolution features</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6931689272090" target="_blank">Moving to automated
resolutions from existing bot pricing plans</a></li>
</ul>
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<div aria-labelledby="ariaid-title6" class="topic nested2" id="topic_jqs_ryt_dgc">
<h3 class="title topictitle3" id="ariaid-title6">Legacy AI agent functionality</h3>
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<ul class="ul" id="topic_jqs_ryt_dgc__ul_m5z_jb5_dgc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/8835044465178-Using-essential-AI-agents" target="_blank">Using essential AI agents
(Legacy)</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/4610662189594" target="_blank">Using bot builder to create
answers (Legacy)</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/8835077107098" target="_blank">Using autoreplies with
articles (Legacy)</a></li>
</ul>
</div>
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<div aria-labelledby="ariaid-title7" class="topic nested2" id="topic_cwl_rvl_l4b">
<h3 class="title topictitle3" id="ariaid-title7">Best practices</h3>
<div class="body">
<ul class="ul" id="topic_cwl_rvl_l4b__ul_v25_gc5_dgc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/6302086250394" target="_blank">AI agent best
practices</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested2" id="topic_ggs_rvl_l4b">
<h3 class="title topictitle3" id="ariaid-title8">Troubleshooting</h3>
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<div class="p">
<ul class="ul" id="topic_ggs_rvl_l4b__ul_osn_lzt_dgc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/sections/10231580632986" target="_blank">Help with Zendesk
AI</a></li>
</ul>
</div>
</div>
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<div aria-labelledby="ariaid-title9" class="topic nested1" id="topic_qdb_vvl_l4b">
<h2 class="title topictitle2" id="ariaid-title9">Developer resources</h2>
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<ul class="ul" id="topic_qdb_vvl_l4b__ul_omp_kzt_dgc">
<li class="li"><a class="xref" href="https://developer.zendesk.com/rest_api/docs/answer-bot-api/introduction" target="_blank">Answer Bot API</a></li>
<li class="li"><a class="xref" href="https://developer.zendesk.com/documentation/classic-sdks/unified-sdk/ios/introduction/" target="_blank">Unified SDK for mobile
(iOS)</a></li>
<li class="li"><a class="xref" href="https://developer.zendesk.com/documentation/classic-sdks/unified-sdk/android/introduction/" target="_blank">Unified SDK for mobile
(Android)</a></li>
<li class="li"><a class="xref" href="https://developer.zendesk.com/documentation/" target="_blank">Zendesk Sunshine
Platform</a></li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested1" id="topic_jvd_txk_f2c">
<h2 class="title topictitle2" id="ariaid-title10">Community resources</h2>
<div class="body">
<ul class="ul" id="topic_jvd_txk_f2c__ul_odv_5xk_f2c">
<li class="li"><a class="xref" href="https://community.zendesk.com/ai-24" target="_blank">AI community discussions</a></li>
<li class="li"><a class="xref" href="https://community.zendesk.com/ideas?filters%5BproductArea%5D%5B0%5D=66" target="_blank">AI product feedback</a></li>
<li class="li"><a class="xref" href="https://community.zendesk.com/groups/ai-user-group-78" target="_blank">AI user group</a></li>
</ul>
</div>
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