Managing hashtags added to Zendesk QA comments

Manage custom hashtags in QA comments to easily track and report on tagged conversations. You can view usage statistics with the comment hashtag filter and decide if team members can create new hashtags. This helps in organizing and analyzing specific interactions without navigating through all conversations.






Location: Zendesk QA > Settings > Users, bots, and workspaces

This article describes how to manage custom hashtags added to comments in Zendesk QA. Using
custom hashtags helps you find conversations with specific tags later and report on them in
the dashboards. You can also review the usage statistics to see how
often each hashtag is used by using the Comment hashtag filter in conversations.
To manage hashtags

In Quality assurance, click your profile icon in the top-right
corner, then select Users, bots, and workspaces.
Under Workspaces, click the name of the workspace you want to manage hashtags
for.
Click Hashtags.

(Optional) Click Create hashtags to add new hashtags. Separate hashtags with commas
or line breaks then click Create hashtags again.
(Optional) To restrict team members from creating new hashtags, click the Allow members
to create new hashtags toggle to the off position.