CCs and followers resources

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<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Objects and rules &gt; Tickets &gt; Settings</span>
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<p class="p">This is a complete list of documentation about CCs and followers.</p>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_rv5_rs2_hhb">
<h2 class="title topictitle2" id="ariaid-title2">Documentation</h2>
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<p class="p"><strong class="ph b">Configuring CCs and followers</strong></p>
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<ul class="ul" id="topic_rv5_rs2_hhb__ul_lfk_5s2_hhb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843795482" rel="noopener" target="_blank">Configuring settings and permissions for CCs and followers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828286234" rel="noopener" target="_blank">Creating business rules for CCs and followers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843866394" rel="noopener" target="_blank">Customizing default email notifications for CCs and followers</a></li>
<li><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834737434" rel="noopener" target="_blank">Turning off CCs and followers</a></li>
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<p class="p"><strong class="ph b">Using CCs and followers</strong></p>
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<ul class="ul" id="topic_rv5_rs2_hhb__ul_s2z_vs2_hhb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5179445630234" rel="noopener" target="_blank">Understanding CCs and followers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822451482" rel="noopener noreferrer" target="_blank">Using CCs and followers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4928739064986" rel="noopener noreferrer" target="_blank">Using @mentions</a></li>
<li class="li"><a href="https://support.zendesk.com/hc/en-us/articles/4408835971866" rel="noopener noreferrer" target="_blank">Using CCs, followers, and @mentions on your mobile device</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842992538" rel="noopener" target="_blank">Understanding when replies to ticket notifications become public and private comments</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824667930" rel="noopener" target="_blank">Best practices for using email clients with CCs and followers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829504154" rel="noopener" target="_blank">Collaboration overview</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843347866" rel="noopener" target="_blank">Understanding suppression of CCs email notifications</a></li>
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<p class="p"><strong class="ph b">Migrating to CCs and followers</strong></p>
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<ul class="ul" id="topic_rv5_rs2_hhb__ul_ik2_vs2_hhb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839371418" rel="noopener" target="_blank">Migrating to CCs and followers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845914138" rel="noopener" target="_blank">Manually updating business rules for CCs and followers</a></li>
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<p class="p">If you aren't sure whether you have migrated your account, click the Admin icon (<img class="image" height="NaN" id="topic_rv5_rs2_hhb__image_dnc_xs2_hhb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/manage_icon.png" width="NaN">) and then select <strong class="ph b">Settings &gt; Tickets</strong>. If you see the <strong class="ph b">Set up CCs and followers</strong> button, you haven't migrated yet.</p>
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