Turning on and off AI translations for articles

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Add-on | Copilot

The translate knowledge base articles feature, which is part of agent copilot, lets you quickly create article translations from within the new article editor.

If your help center is configured to support multiple languages, you can use the AI translation tool to quickly and easily populate an article with translated content.

This article contains the following topics:

Turning on translate knowledge base articles

Turning off translate knowledge base articles

Related articles:

Translating articles in your help center using AI

Excluding terms from AI-generated translations

Turning on translate knowledge base articles

When turned on and prerequisites are met, translate knowledge base articles lets you create AI-generated article translations from within the article editor. Translate knowledge base articles is turned on by default.

You can find information about supported languages for AI article translations in the Zendesk language support article.

To turn on translate knowledge base articles

In Admin Center, click AI in the sidebar, then select Agent copilot > Translations.

Select Translate knowledge base articles.
When you turn on this feature, you can use the Manage excluded terms option to add and manage terms that you want to exclude from AI translations.

Click Save.

Turning off translate knowledge base articles

If you don't want agents to generate translations from the new article editor, you can turn off translate knowledge base articles. When you turn off this feature, agents will no longer be able to create AI-generated translations.

To turn off translate knowledge base articles

In Admin Center, click AI in the sidebar, then select Agent copilot > Translations.

Deselect Translate knowledge base articles.
When you turn off this feature, the Manage excluded terms option is deactivated, indicating you'll no longer be able to manage excluded terms.

Click Save.