Turning on the enhance writing generative AI feature

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<p id="docs-ai-summary-content">The enhance writing generative AI feature refines agent comments, help center, and macro content by expanding, simplifying, or adjusting tone to be more friendly or formal. You can also use custom prompts. Admins control access for different groups. This tool is available in the Agent Workspace and Admin Center, supporting multiple languages while ensuring data privacy.</p>
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<p class="p">The enhance writing generative AI feature automatically improves the content of agent comments,
help center content, and macro content in different ways:</p>
<ul class="ul" id="zug_ai_gen_ai_admin__ul_l1s_rj1_xcc">
<li class="li">
<strong class="ph b">Expand</strong>: Rephrases agent comments, help center content, or macro content with
additional language.</li>
<li class="li">
<strong class="ph b">Simplify</strong>: Rephrases agent comments, help center content, or macro content to
be more concise and focus on the main idea.</li>
<li class="li">
<strong class="ph b">Make more friendly</strong>: Changes the tone of an agent comment, selected help
center content, or macro content so that it sounds more conversational. </li>
<li class="li">
<strong class="ph b">Make more formal</strong>: Changes the tone of an agent comment or selected help
center or macro content so that it sounds more professional. </li>
<li class="li">
<strong class="ph b">Write a custom prompt</strong>: Changes the content of an agent comment based on the
custom instructions entered to enhance or adjust text.</li>
</ul>
<div class="note note">
<span class="notetitle">Note:</span> OpenAI will not use your data to train its models or improve its services. For more
information about how your data is protected, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5729714731290" target="_blank">Zendesk AI Data Use Information</a>.</div>
<p class="p">Related articles:</p>
<ul class="ul" id="zug_ai_gen_ai_admin__ul_dh1_1k1_xcc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5608712782362" target="_blank">Enhancing ticket comments using generative
AI</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9882403344410" target="_blank">Enhancing macro content using generative
AI</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6267360002714" target="_blank">Using generative AI to expand and enhance help
center content</a></li>
</ul>
<p class="p">Admins can turn the enhance writing feature off or on and select which groups have
access. By default, this feature is turned on and works on any channel within the Agent
Workspace. When this feature is turned on, generative AI writing tools are available in
the composer in the Agent Workspace, in the composer for shared and personal macros in
Admin Center, and for help center content in Knowledge admin. </p>
<p class="p">You can find information about <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821324826#h_01K1XP7BZ4W25KMKR24VV8ZKK5" target="_blank">supported languages</a> for the enhance writing
tools in the Zendesk language support article.</p>
<p class="p"><strong class="ph b">To turn enhance writing off or on</strong></p>
<div class="p">
<ol class="ol" id="zug_ai_gen_ai_admin__ol_bs2_kxy_chc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="zug_ai_gen_ai_admin__d8e1390" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">Agent copilot &gt; Writing tools</strong>.</span></li>
<li class="li">Select <strong class="ph b">Enhance writing</strong>.<p class="p"><img class="image img-screenshot" id="zug_ai_gen_ai_admin__image_pzj_tpp_nhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/copilot_enhanced_writing_groups.png" width="600"></p>
</li>
<li class="li">In the <strong class="ph b">Who has access</strong> field, search for and select the groups that should
be able to use the enhanced writing feature. By default, all groups have
access.</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
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