Understanding Contact Center billing

<body>
<p id="docs-hc-snippet" style="display: none;">As a Contact Center customer, your annual subscription is billed across up to 3 types of invoices. One for the Zendesk Suite, Contact Center, and Zendesk add-on subscriptions; one for the AWS services' pay-as-you-go (PAYG) usage; and, when applicable, an overage usage invoice.</p>
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Learn about Contact Center billing, which includes invoices for your subscription,
AWS pay-as-you-go usage, and any overages. Understand invoice entries and
review examples. Access detailed
billing information in the Admin Center to stay informed about your service
and telephony usage.
</p>
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<div class="body">

<p class="p">As a Contact Center customer, your annual subscription is billed across up to 3 types of
invoices. One for the Zendesk Suite, Contact Center, and Zendesk add-on subscriptions;
one for the AWS services' pay-as-you-go (PAYG) usage; and, when applicable, an overage
usage invoice.</p>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="cc_billing__ul_byz_3bv_33c">
<li class="li"><a class="xref" href="#list">Understanding Contact Center invoice entries</a></li>
<li class="li"><a class="xref" href="#example">Reviewing invoices of an implementation</a></li>
<li class="li"><a class="xref" href="#view_usage_mins">Viewing minutes usage</a></li>
<li class="li"><a class="xref" href="#view_usage_telephony">Viewing added services and telephony PAYG usage</a></li>
</ul>
<p class="p">Related articles:</p>
<div class="p">
<ul class="ul" id="cc_billing__ul_bmg_jrq_j3c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839289498" target="_blank">Zendesk billing FAQ and resources</a></li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821492378" target="_blank">Managing invoices</a>.</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="list">
<h2 class="title topictitle2" id="ariaid-title2">Understanding Contact Center invoice entries</h2>
<div class="body">
<p class="p">This section explains each line item that may appear on invoices related to Contact
Center, including what it represents, how it’s priced, and how often it’s billed.
Term length and invoice cadence are set in the agreement. Term lengths are 12‑month
or multi‑year and invoice cadence is monthly, quarterly, semiannual, annual, or
upfront.</p>
<p class="p">The following table details Contact Center entries in your invoices:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="list__table_h1b_snq_j3c" rules="all" summary="">
<colgroup>
<col>
<col>
<col>
<col>
</colgroup>
<tbody class="tbody">
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"><strong class="ph b">Products</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"><strong class="ph b">Description</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"><strong class="ph b">Value type</strong></td>
<td class="entry cell-norowborder" style="vertical-align:top;"><strong class="ph b">Frequency</strong></td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Contact Center License Subscription</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Contact Center integration.</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Fixed value, per agent.</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Aligned with subscription billing frequency.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">AWS Account Provisioning</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Service to provision Zendesk-managed AWS Account.</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Fixed value, $0.</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Aligned with subscription billing frequency.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Minutes Block</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">AWS base services and minutes.</p>
<ul class="ul" id="list__ul_ulq_h53_q3c">
<li class="li">
<p class="p">Each block has 1,000 minutes.</p>
</li>
<li class="li">
<p class="p">One block or more per agent.</p>
</li>
<li class="li">
<p class="p">Minutes pooled over all agents over 12 months and
reset annually.</p>
</li>
</ul>
</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Fixed value, per block.</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Aligned with subscription billing frequency. Billed in
advance on the 1st day of the month.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Minutes Block - Proration</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Proportional charge aligning contract dates with calendar
months, to match AWS usage periods.</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Fixed value, partial of minutes block.</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Twice if contract dates don’t start on the 1st of the month,
or none otherwise. Billed in advance.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Amazon Connect Telephony Usage</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">PAYG telco charges.</p>
<p class="p">See AWS <a class="xref" href="https://aws.amazon.com/connect/pricing/#Global_Telephony" target="_blank">telephony
pricing</a>.</p>
</td>
<td class="entry nocellnorowborder" rowspan="5" style="vertical-align:top;">Variable, per usage.</td>
<td class="entry cell-norowborder" rowspan="5" style="vertical-align:top;">Monthly, billed the following month.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Amazon Connect Telephony Usage - Tax/Fee</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Taxes and fees on PAYG telco charges.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">AWS Added Services - IaaS</td>
<td class="entry cell-norowborder" rowspan="3" style="vertical-align:top;">
<p class="p">PAYG charges for additional AWS services.</p>
<p class="p">See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10342463822746#list" target="_blank">Zendesk AWS
services</a>.</p>
</td>
</tr>
<tr class="row">
<td class="entry cell-norowborder" style="vertical-align:top;">AWS Added Services - SaaS</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" style="vertical-align:top;">AWS Added Services - PaaS</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="example">
<h2 class="title topictitle2" id="ariaid-title3">Reviewing invoices of an implementation</h2>
<div class="body">
<p class="p">This topic reviews the invoices of a given implementation to illustrate how entries
appear in practice..</p>
<div class="p">
<div class="note important">
<span class="importanttitle">Important:</span> The following values and sample invoices contained in this
article are for illustrative purposes only and do not constitute an actual quote
or binding agreement.</div>
</div>
<p class="p">The implementation for the invoices that follow has:</p>
<ul class="ul" id="example__ul_ylf_s53_q3c">
<li class="li">500 Zendesk Contact Center licenses </li>
<li class="li">Zendesk account provisioning and support (including AWS account) </li>
<li class="li">Up to 500k Amazon Connect application / Contact Lens minutes (1 x per agent) </li>
<li class="li">A term length of one year and an annual invoice cadence. </li>
</ul>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="invoice_subscription">
<h3 class="title topictitle3" id="ariaid-title4">Subscription invoice</h3>
<div class="body">
<div class="p">
<div class="div">
<p class="p">This invoice covers fixed subscription items for Contact Center:</p>
<ul class="ul" id="invoice_subscription__ul_k2g_v53_q3c">
<li class="li">
<strong class="ph b">Contact Center License Subscription</strong>: per-agent licenses
billed on your subscription cycle. </li>
<li class="li">
<strong class="ph b">Minutes Block</strong>: the pre-purchased pool of Amazon Connect
application minutes, billed monthly in advance on the calendar
month, pooled across agents for the 12‑month term and reset
annually. Not present in the invoice because all minutes are covered
in proration entries. </li>
<li class="li">
<strong class="ph b">Minutes Block — Proration</strong>: an alignment charge if your
subscription start date falls mid‑month. </li>
<li class="li">
<strong class="ph b">AWS Account Provisioning</strong>: charge on the service to set up
your Zendesk-managed AWS account. You may see multiple lines when
the setup period spans two service periods. Not present in the
invoice because its value is 0. </li>
</ul>
</div>
<div class="div">
<p class="p">The following is an example Zendesk invoice:</p>
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="invoice_subscription__table_lds_x53_q3c" rules="all" summary="">
<colgroup>
<col>
<col>
<col>
<col>
<col>
<col>
<col>
</colgroup>
<tbody class="tbody">
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Product</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Quantity</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Unit Price</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">UOM</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Subtotal</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Tax/Fee</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Total</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">Contact Center License Subscription</p>
<p class="p">03/15/2026-03/14/2027</p>
<p class="p">Annual</p>
</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">500</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$50.00</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Per Agent</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$300,000.00</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 0.00</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$300,000.00</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">Minutes Block -- Proration</p>
<p class="p">04/01/2026-03/14/2027</p>
<p class="p">Annual</p>
</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">500</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$33.00</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Each</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$188,778.08</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 0.00</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$188,778.08</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">Minutes Block -- Proration</p>
<p class="p">03/15/2026-03/31/2026</p>
<p class="p">Annual</p>
</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">500</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$33.00</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Each</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$9,221.92</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 0.00</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$9,221.92</td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" style="vertical-align:top;">
<p class="p">Zendesk Suite - Enterprise Subscription</p>
<p class="p">03/15/2026-03/14/2027</p>
<p class="p">Annual</p>
</td>
<td class="entry row-nocellborder" style="vertical-align:top;">500</td>
<td class="entry row-nocellborder" style="vertical-align:top;">$169.00</td>
<td class="entry row-nocellborder" style="vertical-align:top;">Per Agent</td>
<td class="entry row-nocellborder" style="vertical-align:top;">$1,014,000.00</td>
<td class="entry row-nocellborder" style="vertical-align:top;">$ 0.00</td>
<td class="entry cellrowborder" style="vertical-align:top;">$1,014,000.00</td>
</tr>
</tbody>
</table>
</div>
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="invoice_subscription__table_ods_x53_q3c" rules="all" summary="">
<colgroup>
<col>
<col>
<col>
</colgroup>
<tbody class="tbody">
<tr class="row">
<td class="entry cell-norowborder" colspan="3" style="vertical-align:top;">INVOICE TOTALS</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" rowspan="7" style="vertical-align:top;">
<p class="p"><strong class="ph b">(INSTRUCTIONS)</strong></p>
</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Subtotal:</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$1,512,000.00</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Tax/Fee:</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$ 0.00</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Total:</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$1,512,000.00</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Payments Applied:</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$0.00</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Adjustments Applied:</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$0.00</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">Invoice Balance:</p>
</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$1,512,000.00</td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" style="vertical-align:top;"> </td>
<td class="entry cellrowborder" style="vertical-align:top;"> </td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="invoice_telephony">
<h3 class="title topictitle3" id="ariaid-title5">AWS telephony and services invoice</h3>
<div class="body">
<div class="p">
<div class="div">
<p class="p">This invoice covers usage-based charges that flow through from AWS:</p>
<ul class="ul" id="invoice_telephony__ul_dhz_fw3_q3c">
<li class="li">
<strong class="ph b">Amazon Connect Telephony Usage</strong>: pay‑as‑you‑go telco usage for
the prior month. </li>
<li class="li">
<strong class="ph b">Amazon Connect Telephony Usage Tax/Fee</strong>: taxes and fees
imposed by AMCS (an Amazon affiliate) on telephony; Zendesk bills
and collects these on AMCS’s behalf. </li>
<li class="li">
<strong class="ph b">AWS Added Services</strong>: additional AWS services used by your
implementation, grouped into IaaS, PaaS, and SaaS categories. Usage
is billed the following month and timing can vary by region and AMCS
processing. </li>
</ul>
<p class="p">The following is an example telephony and services invoice:</p>
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="invoice_telephony__table_gxz_jw3_q3c" rules="all" summary="">
<colgroup>
<col>
<col>
<col>
<col>
<col>
<col>
<col>
</colgroup>
<tbody class="tbody">
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Product</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Quantity</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Unit Price</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">UOM</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Subtotal</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Tax/Fee</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Total</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">Amazon Connect Telephony Usage </p>
<p class="p">03/01/2026-03/31/2026 </p>
<p class="p">Month </p>
<p class="p">(subdomain)</p>
</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">N/A</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">N/A</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Dollar(s)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 410.00</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 0.00</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$410.00</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">Amazon Connect Telephony Usage Tax/Fee
03/01/2026-03/31/2026 </p>
<p class="p">Month </p>
<p class="p">(subdomain)</p>
</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">N/A</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">N/A</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Dollar(s)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 0.00</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 33.00</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$33.00</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">AWS Added Services </p>
<p class="p">03/01/2026-03/31/2026 </p>
<p class="p">Month </p>
<p class="p">(subdomain)</p>
</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">156</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$1.00</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Dollar(s)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 156.00</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 9.75</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$165.75</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">AWS Added Services - IAAS </p>
<p class="p">03/01/2026-03/31/2026 </p>
<p class="p">Month </p>
<p class="p">(subdomain)</p>
</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">135</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$1.00</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Dollar(s)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 135.00</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 8.44</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$143.44</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">AWS Added Services - PAAS </p>
<p class="p">03/01/2026-03/31/2026 </p>
<p class="p">Month </p>
<p class="p">(subdomain)</p>
</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">145</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$1.00</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Dollar(s)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 145.00</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$ 9.06</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$154.06</td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" style="vertical-align:top;">
<p class="p">AWS Added Services - SAAS </p>
<p class="p">03/01/2026-03/31/2026 </p>
<p class="p">Month </p>
<p class="p">(subdomain)</p>
</td>
<td class="entry row-nocellborder" style="vertical-align:top;">125</td>
<td class="entry row-nocellborder" style="vertical-align:top;">$1.00</td>
<td class="entry row-nocellborder" style="vertical-align:top;">Dollar(s)</td>
<td class="entry row-nocellborder" style="vertical-align:top;">$ 125.00</td>
<td class="entry row-nocellborder" style="vertical-align:top;">$ 7.81</td>
<td class="entry cellrowborder" style="vertical-align:top;">$132.81</td>
</tr>
</tbody>
</table>
</div>
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="invoice_telephony__table_hxz_jw3_q3c" rules="all" summary="">
<colgroup>
<col>
<col>
<col>
</colgroup>
<tbody class="tbody">
<tr class="row">
<td class="entry cell-norowborder" colspan="3" style="vertical-align:top;">INVOICE TOTALS</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" rowspan="7" style="vertical-align:top;"><strong class="ph b">(INSTRUCTIONS)</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Subtotal:</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$ 971.00</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Tax/Fee:</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$ 68.06</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Total:</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$1,039.06</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Payments Applied:</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$0.00</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Adjustments Applied:</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$0.00</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">Invoice Balance:</p>
</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$1,039.06</td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" style="vertical-align:top;"> </td>
<td class="entry cellrowborder" style="vertical-align:top;"> </td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="view_usage_mins">
<h2 class="title topictitle2" id="ariaid-title6">Viewing minutes usage</h2>
<div class="body">
<p class="p">Admins can view the minutes usage in Admin Center to determine how close you are to
your usage limit.</p>
<p class="p">The minutes you purchase are pooled across all agents over 12 months and are reset
annually. Minutes come through from AWS and are billed to you based on your call
usage in the product.</p>
<p class="p"><strong class="ph b">To view your minutes usage</strong></p>
<ol class="ol" id="view_usage_mins__ol_kml_2x3_q3c">
<li class="li">
<p class="p"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="view_usage_mins__d8e141" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Usage &gt; Summary</strong>.</span></p>
</li>
<li class="li">
<p class="p">Under <strong class="ph b">Contact Center</strong>, refer to the <strong class="ph b">Connect minutes</strong> box for the
number of minutes used in the subscription cycle.</p>
<p class="p">Additionally, you can also access the <strong class="ph b">AWS added services</strong> and the
<strong class="ph b">Amazon Connect Telephony usage</strong> charges.</p>
</li>
</ol>
<p class="p"><a class="xref" href="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_admincenter_account_usage_summary.png" target="_blank"><img class="image img-screenshot" id="view_usage_mins__image_xkd_px3_q3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_admincenter_account_usage_summary.png" width="800"></a></p>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="view_usage_telephony">
<h2 class="title topictitle2" id="ariaid-title7">Viewing added services and telephony PAYG usage</h2>
<div class="body">
<p class="p">Admins can view the usage of AWS added services and telephony pay-as-you-go (PAYG) in
Admin Center.</p>
<p class="p"><strong class="ph b">To view your services and telephone PAYG usage</strong></p>
<ol class="ol" id="view_usage_telephony__ol_eff_wx3_q3c">
<li class="li">
<p class="p"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span></p>
</li>
<li class="li">
<p class="p">On the <strong class="ph b">Current subscription</strong> tab, under <strong class="ph b">AWS usage billing
summary</strong>, review your usage details.</p>
<p class="p"><a class="xref" href="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_admincenter_account_billing_subscription.png" target="_blank"><img class="image img-screenshot" id="view_usage_telephony__image_mkw_by3_q3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_admincenter_account_billing_subscription.png" width="800"></a></p>
</li>
</ol>
</div>
</div>
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