Changing user characteristics in Amazon Connect

Learn how to modify user characteristics in Amazon Connect to align with your business needs. You can change details like routing profiles, security profiles, and phone types for individual users. For bulk updates, refer to the AWS documentation. This flexibility allows you to tailor user roles and capabilities, enhancing your team's ability to manage customer interactions effectively.




Each user's characteristics determine their role and capabilities in Amazon
Connect. These characteristics include the routing profile, security profile, and phone
type. In this article, you'll learn how to modify these characteristics to suit your
business needs.
To change a user's characteristics

In the Amazon Connect Dashboard, navigate to Users >
User management.
Find and select the user you want to modify.
Click Edit, then update the user's details such as name, phone
type, routing profile, or security profile.
Click Save



Users can also be edited in bulk. See Edit users in bulk in Amazon Connect in your
AWS documentation.