Setting agent status to offline and signing out of Contact Center

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<p id="docs-hc-snippet" style="display: none;">At the end of the day or a shift, agents must set their status to offline or sign out of Contact Center so that no incoming calls or chats come through.</p>
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<strong>Add-on</strong>
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<td>Contact Center</td>
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<p class="p" dir="ltr">At the end of the day or a shift, agents must set their status to offline or
sign out of Contact Center so that no incoming calls or chats come through.</p>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="topic_byz_zzg_njc__ul_qky_tqt_rgc">
<li class="li"><a class="xref" href="#topic_gm3_5qt_rgc">Setting your status to offline</a></li>
<li class="li"><a class="xref" href="#topic_tpr_5qt_rgc">Signing out of Contact Center</a></li>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_gm3_5qt_rgc">
<h2 class="title topictitle2" id="ariaid-title2">Setting your status to offline</h2>
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<p class="p">Depending on your operational guidelines, you might need to set your status to
offline.</p>
<p class="p"><strong class="ph b">To set status to offline</strong></p>
<ul class="ul" id="topic_gm3_5qt_rgc__ul_bbj_xm2_tgc">
<li class="li">Select a status with offline for all channels from the dropdown.</li>
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<p class="p" dir="ltr"><img class="image" id="topic_gm3_5qt_rgc__image_bhd_x1h_njc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_zug_status_offline.png" width="250"></p>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_tpr_5qt_rgc">
<h2 class="title topictitle2" id="ariaid-title3">Signing out of Contact Center</h2>
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<p class="p" dir="ltr">At the end of the day, agents must sign out of Contact Center by signing
out of Zendesk.</p>
<p class="p" dir="ltr">When you sign out, you agent status is set to the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4410545721114#topic_zkk_xhp_m5b" target="_blank">standard Zendesk agent status</a>
<strong class="ph b">Offline</strong> and you're signed out of Amazon Connect Customer.</p>
<p class="p"><strong class="ph b">To sign out of Contact Center</strong></p>
<ul class="ul" id="topic_tpr_5qt_rgc__ul_gw5_4m2_tgc">
<li class="li">Click your profile icon on the top right, then click <strong class="ph b">Sign out</strong>.</li>
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<p class="p" dir="ltr"><img class="image" id="topic_tpr_5qt_rgc__image_rgd_pbh_njc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_zug_online_signout.png" width="250"></p>
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