Understanding the end of day process in Contact Center

At the end of your workday, set your status to offline and sign out to ensure no incoming calls or chats are directed to you. This helps manage your availability and maintain a clear boundary between work and personal time. Simply choose "Offline" from the status dropdown and confirm your logout to complete the process.




When agents are done for the day, they must set their status to offline and
sign out of Zendesk for Contact Center so that no incoming calls or chats come
through.
This article contains the following topics:

Setting your status to offline
Signing out of Contact Center



Setting your status to offline

At the end of your day, set your status to offline.

To set yourself to Offline, select the status from the dropdown.





Signing out of Contact Center

At the end of the day, you must sign out of Contact Center.

To do this, click Logout.
Cofirm by clicking Yes, Logout.