Selecting a queue for outbound calls

<p id="docs-hc-snippet" style="display: none;">
Agents can select the queue they want when placing an outbound call. Since
each queue is associated with a specific phone number, this allows agents
to control which caller ID phone number is visible to recipients. Additionally,
this helps ensure the call goes through the right flow.
</p>
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When making outbound calls, you can choose a queue to determine which
caller ID number is visible to recipients. To select a queue, use the number pad in the
Contact Center desktop, select a queue, and then dial the recipient's
number.
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<div class="body">
<p class="p">
Agents can select the queue they want when placing an outbound call.
Since each queue is
associated with a specific phone number, this allows agents to control
which caller ID
phone number is visible to recipients. Additionally, this helps ensure
the call goes through
the right flow.
</p>
<p class="p">
When placing an outbound call, the queue from which the call is being
placed is
displayed. An agent can click the queue to open a list showing all available
queues. The
phone number associated with the selected queue appears as the caller
ID to the
recipient.
</p>
<p class="p">
<strong class="ph b">To select a queue for an outbound call</strong>
</p>
<ol class="ol" id="rjs1__ol_mj4_hzg_pgc">
<li class="li">
In
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9696121449114" target="_blank">Contact Center</a>,
click <strong class="ph b">Outbound
Call</strong>.
</li>
<li class="li">
Click <strong class="ph b">Number pad</strong>.
</li>
<li class="li">
From the <strong class="ph b">Calling on</strong> list, select the
queue you want to use.
</li>
<li class="li">Enter or dial the number you want to call.</li>
<li class="li">
Click <strong class="ph b">Call</strong>.
<p class="p">
<img class="image" id="rjs1__image_uj1_qpp_zfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_app_outbound_numberpad_call.png" width="500">
</p>
</li>
</ol>
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