Managing the always-on microphone for Contact Center


Contact Center agents can configure whether their microphone is always on, or only active when on a call. This provides the following advantages:


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Contact Center agents can configure whether their microphone is always on, or only active
when on a call. This provides the following advantages:


Improved battery life: Prevents unnecessary battery drain by
turning off the microphone when not on a call.

Enhanced productivity: Agents experience fewer interruptions due to
headset issues.

Cost savings: Prolongs the lifespan of wireless headsets, reducing
replacement costs.

Before you turn on this setting, consider the following

In some cases, turning on this setting might lead to wireless headset
battery drain.
Turning on this setting might affect music or video audio quality when not
on a call.



Turning the always-on microphone on or off

You can turn the always-on microphone setting on or off from agent settings.
To turn the always-on microphone on or off

In Contact Center, click the profile button ( ), then click Agent settings.

In the Audio settings section of the Agent settings page, choose one of the
following settings for Always on microphone:

Enabled: The microphone remains active at all
times.

Disabled: The microphone activates only during
calls.

Choose the setting based on your headset type and usage
behavior.

Click Save.




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