Task template fields

Task template fields help you collect valid data by offering various input types, such as text, dropdowns, and dates. Each field type supports specific validation options, ensuring accurate data entry. Use these fields to streamline your data collection process and improve user experience by setting parameters like minimum and maximum lengths, validation patterns, and read-only options.




Learn how to effectively utilize format and validation options to enhance your
user experience.
Task templates have a range of field types that can be utilised.
The purpose of these field types is to ensure that valid data is collected by
agents when using the relevant task in Zendesk for Contact Centre.
The following table lists the available fields and their validation types:


















Name
Description
Minimum length
Maximum length
Validation pattern
Validation display message
Read only
Minimum date
Step intervals
Minimum time
Maximum time
Maximum date


Single text input field
Simple text area
✅Yes
✅Yes
✅Yes
✅Yes
✅Yes
❌No
❌No
❌No
❌No
❌No


Multiline input field
Larger text area
❌No
❌No
❌No
❌No
❌No
❌No
❌No
❌No
❌No
❌No


Dropdown list
Single select for more than ten options
❌No
❌No
❌No
❌No
❌No
❌No
❌No
❌No
❌No
❌No


Numbers only input field
Simple text area for numerical characters only
✅Yes
Yes✅
❌No
❌No
✅Yes
❌No
✅Yes
❌No
❌No
❌No


Telephone input field
Simple text area specifically for phone numbers
✅Yes
✅Yes
✅Yes
✅Yes
✅Yes
❌No
❌No
❌No
❌No
❌No


Email address input field
Used to capture email addresses
❌No
❌No
✅Yes
✅Yes
✅Yes
❌No
No
❌No
❌No
❌No


URL input field
Used for website addresses only
✅Yes
✅Yes
✅Yes
✅Yes
✅Yes
❌No
❌No
❌No
❌No
❌No


Date field
Date only
❌No
❌No
❌No
❌No
✅Yes
✅Yes
❌No
❌No
❌No
✅Yes


Time field
Text field with strict validation requirements
❌No
❌No
❌No
❌No
✅Yes
❌No
❌No
✅Yes
✅Yes
❌No


Hidden field
Input field that is not visible to the user
❌No
❌No
❌No
❌No
❌No
❌No
❌No
❌No
❌No
❌No