Selecting a queue for outbound calls

When making outbound calls, you can choose a queue to control the caller ID number displayed to customers. This ensures calls follow the correct flow. To select a queue, open the outbound dialer, click the number pad, and choose from the available queues. The recipient will see the phone number linked to your chosen queue.




Agents can select the queue they want when placing an outbound call. Since each
queue is linked to a specific phone number, this enables agents to control which caller
ID phone number shows to the customer. Additionally, this helps ensure the call goes
through the right flow.
When placing an outbound call, the queue from which the call is being placed is
displayed. An agent can click the queue to open a dropdown list showing all available
queues. The phone number linked to the selected queue will appear as the caller ID to
the recipient.
To select a queue for an outbound call

Open the outbound dialer.
Click Number pad.
Click the dropdown list above the dialer to view your available
queues.
From the list, select the queue you want to use.
Dial the number and complete your call.

The customer will see the phone number associated with the chosen queue as the caller
ID.