Using the Contact Center dashboards app

<body>
<p id="docs-hc-snippet" style="display: none;">The Contact Center dashboards app gives you seamless access to your Contact Center performance metrics and reporting, all in real time, and within Zendesk. The app is available in theZendesk Marketplaceand is included in your Contact Center licence.</p>
<div class="article-banners">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
</div>
<div class="article-banner" id="addon_contact-center">
<table>
<tbody>
<tr>
<td>
<strong>Add-on</strong>
</td>
<td>Contact Center</td>
</tr>
</tbody>
</table>
</div>
</div>
<div id="docs-ai-summary">
<p id="docs-ai-summary-toggle">Verified AI summary <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">The Contact Center Dashboards app provides access to real-time and historical performance metrics within your environment. You can monitor agent and team performance and make informed decisions. To use the app, install it from the Marketplace, configure settings, and access dashboards like Realtime snapshot and Recent performance. This tool helps you keep track of key metrics without leaving your workspace.</p>
</div>
<div class="body">
<p class="p" dir="ltr">The Contact Center dashboards app gives you seamless access to your Contact
Center performance metrics and reporting, all in real time, and within Zendesk. The app
is available in the <a class="xref" href="https://www.zendesk.com/marketplace/" target="_blank">Zendesk Marketplace</a> and is included in your Contact Center
licence.</p>
<p class="p" dir="ltr">The dashboards app gives you:</p>
<ul class="ul" id="rjs1__ul_vlj_myg_pgc">
<li class="li" dir="ltr">Access to all Contact Center dashboards.</li>
<li class="li" dir="ltr">Immediate visibility into real-time and historical contact center
metrics.</li>
<li class="li" dir="ltr">Direct access from Zendesk.</li>
<li class="li" dir="ltr">Performance metrics for agents and teams so that you can make timely,
informed decisions.</li>
</ul>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="rjs1__ul_hjb_4v1_sgc">
<li class="li"><a class="xref" href="#topic_ijj_tv1_sgc">Installing the Contact Center dashboards app</a></li>
<li class="li"><a class="xref" href="#topic_xrt_tv1_sgc">Accessing Contact Center dashboards</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ijj_tv1_sgc">
<h2 class="title topictitle2" id="ariaid-title2">Installing the Contact Center dashboards app</h2>
<div class="body">
<p class="p">Before you can start using the Contact Center dashboards app, you need to install
it.</p>
<p class="p"><strong class="ph b">To install the app</strong></p>
<ol class="ol" id="topic_ijj_tv1_sgc__ol_xlj_myg_pgc">
<li class="li" dir="ltr">Navigate to the Zendesk for Contact Center Dashboards app listing in
the <a class="xref" href="https://www.zendesk.com/marketplace/apps/support/1162892/zendesk-for-contact-center-dashboards" target="_blank">Zendesk Marketplace</a>.</li>
<li class="li" dir="ltr">Click <strong class="ph b">Install</strong>.</li>
<li class="li" dir="ltr">Choose your Zendesk subdomain from the list, then click
<strong class="ph b">Install</strong>.<p class="p" dir="ltr"><img class="image" id="topic_ijj_tv1_sgc__image_spk_dkr_sgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_image_301.png" width="450"></p>
<p class="p">You will be redirected to the
<strong class="ph b">My Apps</strong> page in your Zendesk account, where you will see the
Zendesk for Contact Center Dashboards app.</p>
</li>
<li class="li" dir="ltr">Hover over the icon and click the Settings icon.</li>
<li class="li" dir="ltr">Click <strong class="ph b">Change settings</strong>.<p class="p" dir="ltr"><img class="image" id="topic_ijj_tv1_sgc__image_d5k_fkr_sgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_image_302.png" width="200"></p>
</li>
<li class="li" dir="ltr">Enter your Contact Center workspace name.<p class="p">If you are unsure what
this is, open the settings for your Contact Center app and use the same
value.</p>
</li>
<li class="li" dir="ltr">Enter your Contact Center region.<p class="p">If you are unsure what this is,
open the settings for your Contact Center app and use the same
value.</p>
</li>
<li class="li" dir="ltr">If you want to restrict who can access the app, select options from
either the role or group restrictions dropdown.</li>
<li class="li" dir="ltr">Click <strong class="ph b">Update</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_xrt_tv1_sgc">
<h2 class="title topictitle2" id="ariaid-title3">Accessing Contact Center dashboards</h2>
<div class="body">
<p class="p">After installing the app, you an access the dashboards to monitor agent and team
performance.</p>
<p class="p"><strong class="ph b">To access the dashboards</strong></p>
<ol class="ol" id="topic_xrt_tv1_sgc__ol_fmj_myg_pgc">
<li class="li" dir="ltr">In Contact Center, click the dashboards icon.</li>
<li class="li" dir="ltr">If you are not already signed into Contact Center, you will need to
sign in to the Contact Center Dashboards app.</li>
<li class="li" dir="ltr">Click a tab to view the associated dashboard:<ul class="ul" id="topic_xrt_tv1_sgc__ul_pgb_fyb_sgc">
<li class="li">Realtime snapshot</li>
<li class="li">Recent performance</li>
<li class="li">Resolution codes</li>
<li class="li">Contact performance</li>
</ul>
<p class="p" dir="ltr"><img class="image" id="topic_xrt_tv1_sgc__image_w2h_mkr_sgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_image_303.png" width="550"></p>
</li>
</ol>
</div>
</div>
<script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/9696160145818-Using-the-Contact-Center-dashboards-app",
"url": "https://support.zendesk.com/hc/en-us/articles/9696160145818-Using-the-Contact-Center-dashboards-app",
"headline": "Using the Contact Center dashboards app",
"description": "You can install and configure the Contact Center dashboards app to access real-time and historical performance metrics for agents and teams directly within your workspace.",
"articleSection": "Using Contact Center",
"datePublished": "2025-09-09T20:18:40+00:00",
"dateModified": "2026-04-15T21:27:19.237185+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/9696160145818-Using-the-Contact-Center-dashboards-app"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"url": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"url": "https://support.zendesk.com/hc/en-us"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk"
}
}</script><script id="ai-summary-script">
//<![CDATA[
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//]]>
</script>
</body>