About panel attributes in Contact Center

Panel attributes in Contact Center give you tools to present detailed information to agents.


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Verified AI summary ◀▼
Panel attributes in Contact Center allow you to display detailed information to agents using full-width panels with customizable color themes. You can enhance these panels with Markdown for text styling, such as bold or headings. Use a JSON structure to define text and themes, making it easier to present clear, organized information. Explore themes and Markdown to optimize your contact attributes panel.




Panel attributes in Contact Center give you tools to present detailed information to
agents.
Panel attributes appear full-width in the contact attributes panel and can be customized
to use different color themes. Additionally, you can use basic markdown formatting.

Similar to other enhanced attributes in Contact Center, you make an attribute a
panel by adding a prefix to the attribute name.

To make an attribute a label
Add a prefix to the attribute name, using a basic JSON structure as the
attribute value to control the text, theme and icon.



Additionally, you can use markdown formatting for simple styling, such
as bold or underline or more advanced formats, such as links, headings and images.
See the Markdown Guide.
You can use the Attribute Builder
tool to help generate this value. Using the example above would look something like
this:
panel_AuthenticationResult: {"text":"## Diagnostic Result\n\n1. Authentication **Failed**\n1. Test Two *Running*","theme":"info"}
For information about the available themes, see label attributes.

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