Release notes through 2025-10-31

See the What's New section for an overview of what was released last month.

This week's release notes include:

Support

Admin Center

Copilot

App Marketplace

Products with no updates this week

Support

New:

General availability of the action builder and action flows to automate integrated workflows across Zendesk and other systems. The action builder is a new, no-code, visual workflow tool that makes it easy to automate processes across multiple systems. See the announcement for more information.

Admin Center

New:

The email containing the passcode used for two-step verification now only references the brand name of the account, where before it used the word "Zendesk".

Copilot

New:

Agents and admins can now provide direct feedback on each auto assist suggestion via the “Leave feedback” feature in Copilot auto assist composer. See the announcement for more information.

App Marketplace

New:

Traceless (Support)

Traceless is a communication security platform that protects your team from hackers.  The integration is purpose-built for Zendesk teams, providing modern, easy-to-use tools to protect sensitive customer communications. Instead of relying only on email addresses or ticket metadata to confirm identities, Traceless layers in biometric multi-factor authentication (MFA) and expiring, one-time links that work seamlessly inside Zendesk workflows.   Support agents can send a secure verification prompt that asks the customer to authenticate using their face, fingerprint, or SMS code before sharing sensitive details or making account changes. This ensures the person on the other end is truly the account holder, reducing fraud and social engineering risks.

Asset Panda Pro (Support)

Asset Panda Pro helps you gain full visibility into your asset inventory and ticketing. Enable your support agents to find the correct asset information and attach it to a ticket for seamless resolution. Plus, sync your Zendesk ticket data into Asset Panda with information like dates, times, and attachments.

Clockify Time Tracking (Support, paid)

Clockify Time Tracking allows you to track time on Clockify directly from a ticket in Zendesk Support, without having to switch contexts.  Start, stop, and save timers to Clockify.  Dropdowns for projects, tasks and tags are searchable. Descriptions are pre-populated with ticket summaries.  Start a time on tickets, or manually enter your stop and start times.

HEIC Preview by Kundelab (Support)

HEIC Preview by Kundelab lets Zendesk agents view and convert HEIC images (commonly used by Apple iPhones) directly within the ticket sidebar—no external tools or downloads needed. It automatically detects HEIC attachments, converts them to JPEG format, and provides a one-click download option. Agents can also manually toggle previews to save processing power.

AI Tagging and Field Filling (Support)

AI Tagging and Field Filling helps you fill every ticket field accurately, instantly, and under admin controls.  This app learns from your past tickets and your instructions using latest AI models. Specify which fields auto-fill and control behavior with custom instructions for each field.

Products with no updates this week

Chat & messaging

Voice

AI Agents Advanced

Knowledge

Mobile

Explore

Zendesk Workforce Management (WFM)

Zendesk QA