Release notes through 2025-06-13

See our What's New for an overview of what was released last month.

This week's release notes include:

AI Agents and Knowledge

Copilot

Zendesk Workforce Management (WFM)

Mobile

Products with no updates this week

AI Agents and Knowledge

New:

Added a new public API to list CSAT responses.

Copilot

New:

Intelligent triage:

Intent model improvements to better capture the intent changes in each account and use them to influence the predictions.

Zendesk Workforce Management (WFM)

Fixed:

Forecast

Export for inbound volume and required staffing: The export now reflects only the selected workstreams for the selected interval.

Mobile

Android

New:

Android 16 support: The SDK is now fully compatible with Android 16, aligning with the latest updates and platform requirements from Google.

Support for retrieving unread message count for a specific conversation: You can now pass a conversation ID to getUnreadMessageCount() to retrieve unread counts for a specific conversation. Learn more in the API documentation.

Fixed:

Fixed an issue where a new conversation could be created unexpectedly after tapping the back button from a full-screen image view.

Fixed a crash when displaying help center articles by replacing a call to an unsupported OkHttp method with a standard Kotlin utility.

Fixed a crash that occurred when uploading an attachment after opening a conversation via a push notification.

Fixed an issue where old proactive message IDs were incorrectly reused after starting a new conversation.

Improved the behavior of Zendesk.invalidate() to fully clean up SDK resources and prevent memory leaks.

iOS

Fixed:

Fixed an issue where tapping to retry after reestablishing a connection caused an infinite loading spinner.

Resolved RTL (Right-to-Left) language display issues relating to rich text displayed by the bot.

Corrected the unread counter behavior when "canUserSeeConversationList" was set to false, ensuring accurate unread message counts.

Fixed a bug with handling file names containing spaces.

Addressed event ordering issues, ensuring events appear in the correct sequence.

Fixed a bug to invoke a delegate for all guide article URLs, enabling custom URL handling.

Adjusted the width of the ThumbsDown button to prevent it from appearing too wide.

Products with no updates this week

Support

Chat and messaging

Talk

Admin Center

Explore

Zendesk QA