Release notes through 2025-09-12

See our What's New for an overview of what was released last month.

This week's release notes include:

Copilot

App Marketplace

Products with no updates this week

Copilot

New:

Intelligent triage for voice calls helps you get structured insights on intent, entity, sentiment, and language that powers smarter post-call automations, richer reporting, and continuous workflow improvements.

App Marketplace

New:

Rulebase (Support)

Rulebase automates QA, compliance, and back-office operations for banks and fintechs. Instead of manually reviewing a fraction of tickets, Rulebase reviews 100% of customer interactions, automatically flagging service quality issues, SLA breaches, and compliance risks in real time.

ZeroSpam (Support)

ZeroSpam stops spam tickets that fill up your support queue. No more sales emails, fake orders, or robot messages wasting your team's time. New tickets get checked instantly. Spam gets tagged and moved away from your main queue. Check blocked tickets in the 'ZeroSpam' view. Fix mistakes with one click.

User Export Pro (Support) (paid)

User Export Pro gives Zendesk admins the fastest way to export and analyze user data — without leaving the agent workspace. It applies rich filters (role, tags, organizations, login activity, custom roles) to narrow results, shows instant previews, and exports up to 10,000 records to CSV or JSON with a single click. It’s ideal for audits, compliance checks, BI workflows, and migrations.

Seel (Support)

Seel revolutionizes e-commerce protection by offering comprehensive Worry-Free Purchase protection and return management solutions that protect both merchants and customers throughout the entire shopping journey. The Seel Zendesk App transforms customer support operations for e-commerce merchants by providing support teams with instant access to protection contracts, claims, and return information directly within their Zendesk interface.

Easy Merge (Support) (paid)

Easy Merge helps support teams work smarter by quickly finding and merging related tickets from the same requester, all without leaving the Zendesk ticket sidebar. By consolidating duplicates into a single thread, agents can provide faster, more accurate resolutions while improving overall ticket hygiene.

Advanced End User Merge (Support)

Advanced End User Merge automatically shows potential duplicates in the ticket sidebar, so your agents can merge profiles with a single click.

Products with no updates this week

Support

Admin Center

Voice

AI Agents Advanced

Knowledge

Messaging and live chat

Mobile

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