Release notes through 2024-12-27

See our What's New for an overview of what was released in the last month.

This week's release notes include:

Zendesk WFM

App Marketplace

Products with no updates this week

Zendesk WFM

New:

The general tasks and schedule adherence capability lets you map general tasks to workstreams.

App Marketplace

New:

Jarvis Helpdesk AI Copilot (Support)

Jarvis Helpdesk AI Copilot is the AI-powered assistant that helps your CX team resolve Zendesk tickets faster and more efficiently. Get a quick summary of Zendesk tickets, track response times, and analyze customer sentiment to improve your support quality.  Autodraft personalized responses based on ticket content and your knowledge base, ensuring replies are accurate and tailored to the customer's needs.  Turn a few keywords or notes into a professional response, making it easy to address a wide range of customer inquiries.  Set the tone of your AI responses, train the AI using your Zendesk macros and knowledge base, and enforce custom business rules to align with your company’s standards.

Products with no updates this week

Support

Talk

AI agents and knowledge

Mobile SDKs

Explore

Chat and messaging

Admin Center

Zendesk QA