Release notes through 2025-06-27

See our What's New for an overview of what was released last month.

This week's release notes include:

Chat and messaging

App Marketplace

Zendesk Workforce Management (WFM)

Products with no updates this week

Chat and messaging

New:

Previously, agents were unable to redact messages during active messaging conversations between agents and end-users. This limitation has been addressed.

App Marketplace

New:

Disable Ticket Fields (Support)

Disable Ticket Fields lets you choose which ticket fields to disable for agents. Select the fields you want to disable in the agent interface. The fields will still be visible to the agents but they will not be editable.

StackTome Review Responder (Support)

StackTome Review Responder is a review optimization platform for eCommerce brands designed for getting more reviews on multiple review platforms. StackTome helps you segment your best customers, and send targeted review invitation campaigns, so you can get more reviews and manage reputation. With this app you will be able to not only reply to any service and product reviews you get on Trustpilot, Google Business and Feefo, but also include all the details in the ticket related to the order and customer that left you a review. This allows your agents to address the root cause of customer problems and recover from negative reviews.

Trigger Exporter (Support)

Trigger Exporter lets you export Zendesk Support triggers to CSV for analysis and auditing. Just open the app and click Export to receive a report that includes things like Trigger name, ID, status, position, and category, all "ALL" and "ANY" conditions, all actions, created and modified dates, and direct edit links for fast access.

Zendesk Workforce Management (WFM)

New:

Deleted teams events are now logged in the WFM Audit Logs page.

Products with no updates this week

Support

Copilot

Talk

Admin Center

Mobile

Explore

Zendesk QA