Release notes through 2025-2-7

See our What's New for an overview of what was released in the last month.

This week's release notes include:

Advanced AI

AI agents and knowledge

Talk

Products with no updates this week

Advanced AI

New:

Starting February 4, 2025, new Advanced AI customers will have some AI-powered agent and admin capabilities turned on by default, streamlining your experience and maximizing the value you receive from our platform.

AI agents and knowledge

New:

AI agents now come in two flexible plans, Essential and Advanced, to meet your business requirements.

We've changed the limit for Individual theme style.css size from 300KB to 800KB.

Talk

Fixed:

Fixed a bug where the call console might not appear when the user was on a different tab.

Fixed a bug that occasionally caused a mismatch between the API and UI when deleting groups with an IVR setup.

Products with no updates this week

Support

Mobile SDKs

Chat and messaging

Explore

Admin Center

Zendesk QA

Zendesk WFM

App Marketplace