Release notes through 2025-10-10

See our What's New for an overview of what was released last month.

This week's release notes include:

Copilot

Voice

App Marketplace

Products with no updates this week

Copilot

New:

We’ve enhanced the Copilot ticket summarization feature. You can now include both public replies and internal notes from a ticket's conversation. The word limit has also been expanded, and ticket summaries capture more ticket context, including the core problem.

Voice

New:

Talk customers using Copilot can now get real-time AI suggestions for agents during live voice calls, offering instant, context-aware recommendations from your help center content to help resolve customer issues more efficiently. For more information, see Using real-time AI suggestions for voice calls.

App Marketplace

New:

TalentPop (Support)

TalentPop is a customer service management agency and help desk implementation partner that helps E-Commerce teams unlock better insights around customer service. The TalentPop Zendesk App allows secure integration with your Zendesk account. Once installed, the app enables TalentPop to access relevant support data, such as ticket volume, response times, resolution rates, and CSAT, through Zendesk APIs.

Trello by Integratecloud (Support)

Trello by Integratecloud enables agents to create, link, and manage Trello cards directly from Zendesk tickets, ensuring seamless collaboration between support and project teams.

Toggl Time Tracking (Support) (paid)

Toggle Time Tracking allows you to track time on Toggl directly from a ticket in Zendesk, without having to switch contexts.  Start, stop, and save timers to Toggl.  Easily search for projects and tags with dropdowns.  The description is prepoulated with ticket summaries, and running timers are remembered.  Zendesk Workforce Management (WFM)

Products with no updates this week

Support

AI Agents Advanced

Admin Center

Knowledge

Messaging and live chat

Mobile

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Zendesk QA

Zendesk Workforce Management (WFM)