Release notes through 2025-10-17

See the What's New section for an overview of what was released last month.

This week's release notes include:

Support

Voice

Zendesk Workforce Management (WFM)

App Marketplace

Products with no updates this week

Support

New:

Connect your custom objects to your knowledge base with new lookup relationships to Guide articles.

Voice

Fixed:

Fixed an issue that prevented agent-to-agent SIP calls transfers from completing for accounts that have no phone numbers.

Fixed an issue where some calls stayed in wrap-up past the configured time.

Zendesk Workforce Management (WFM)

New:

Bulk actions for assigning and unassigning users to or from WFM workstreams.

App Marketplace

New:

Multi Tickets Link (Support, paid)

Multi Tickets Link helps you create multiple child and grandchild tickets for a single parent ticket. The ticket ID, title, and status information will be linked.

Disable Form Change (Support)

Disable Form Change helps Zendesk admins control access to the ticket form selector inside the Agent Workspace. It prevents unauthorized or accidental changes to the ticket form, ensuring that only the right users can modify ticket structure.  Restrict form editing for selected groups, roles, or user tags, allow specific agents to edit forms using an allowlist tag override, and show a minimal in-app indicator so agents know when form locking is active.

HTML Embedder (Support)

HTML Embedder allows Zendesk agents to display configured HTML content securely within the Zendesk interface, reducing context switching and improving workflow efficiency.  From the app, edit the content you want displayed in the app using HTML, save, and it will show up for all your agents that the app is activated for.

Zoom Phone By Sandeza (Support)

Zoom Phone by Sandeza brings seamless integration of Zoom Phone inside Zendesk. It allows support agents to handle calls, view customer data, and manage tickets without leaving Zendesk. This integration ensures a unified workspace where every call and ticket is connected for a complete customer view.

What’s On! (Support, paid)

What's On! is a lightweight internal bulletin board that helps your Zendesk Support team stay up to date with the latest issues, promotions, and operational announcements — without ever leaving the ticket view.  The app automatically displays selected help center articles labeled 'whats_on', grouping them into dynamic categories.

Products with no updates this week

Copilot

AI Agents Advanced

Admin Center

Knowledge

Messaging and live chat

Mobile

Explore

Zendesk QA