Release notes through 2024-12-13

See our What's New for an overview of what was released in the last month.

This week's release notes include:

Talk

Explore

App Marketplace

Products with no updates this week

Talk

New:

SIP-IN (Session Initiation Protocol) integration for Zendesk Talk is designed to enhance your communication experience by integrating the Talk call flow with external carriers, known as Bring Your Own Carrier (BYOC) and applications.

Fixed:

Fixed a bug where automatic deletion of call recordings was not working for digital and SIP-IN lines.

Explore

New:

Certain limitations apply to exporting reports or dashboards from Explore, such as a 50,000-row limit and a two-minute maximum run time. The new dataset exports feature allows you to export granular data from Explore datasets without these limitations.

App Marketplace

New:

Loop Subscriptions (Support)

Loop Subscriptions is an all-in-one Shopify subscription app that helps you grow, manage, and retain subscribers. It offers better features at a lower transaction fee, seamless migration with zero data loss, and the fastest support in the industry! Set up and go live with bundles or subscription box in minutes. Access cancellation flows, reasons, discounts, and reactivations.

Embrace Embedded (Support)

Embrace Embedded helps you get even more from your existing Zendesk investment.  Use generative AI to streamline ticket responses. Leverage generative AI to deflect and answer customer inquiries, build on-the-fly knowledge bases, generate new content, and gain automated insights into common customer issues and sentiment.

monday.com by Strivelabs.ai (Support)

monday.com by Strivelabs.ai helps you link tickets, create items using AI, and ensure seamless collaboration between support and project teams across Zendesk and monday.com. Keep work flowing between your teams through real-time, two-way updates between your team’s favorite platforms. All critical context from your conversations is captured directly on the ticket, creating a valuable record for audits and a knowledge base for teammates who might step in tomorrow.

OrderProtection (Support)

OrderProtection is your comprehensive solution for efficient claims management, seamlessly integrating with your Zendesk instance to enhance customer support and streamline operations.  Quickly file and view customer claims, ensuring prompt and effective resolutions. Handle various post-purchase issues, significantly decreasing the volume of customer service tickets.

SATRDÉ Self Service Portal (Support)

SATRDÉ Self Service Portal helps you manage your Zendesk subscription for SATRDÉ customers.  Easily view all your Zendesk billing information, request user additions, account upgrades, and downgrades, or reach directly out to the SATRDÉ support team via chat, all directly from the portal.

Pixo 128 (Theme)

Pixo 128 is a modern and stylish Zendesk theme designed for professional use. Its sleek, minimalist layout and highly customizable homepage ensure a seamless user experience across all devices. Tailor every page to your needs, reflecting your brand's unique identity, making it ideal for businesses in any industry. Enjoy a perfect blend of simplicity, flexibility, and personalization.

Toxo 128 (Theme)

Toxo 128 is a flexible Zendesk theme for effortless customization and branding. It features a range of built-in settings and a homepage with modular sections that can be easily enabled or disabled to suit your needs.

Products with no updates this week

Support

Zendesk WFM

AI agents and knowledge

Mobile SDKs

Chat and messaging

Admin Center

Zendesk QA