Release notes through 2025-09-19

See our What's New for an overview of what was released last month.

This week's release notes include:

Support

AI Agents Advanced

Products with no updates this week

Support

New:

We released incremental export APIs for custom objects to help customers build reports on their custom object data in external reporting tools.

AI Agents Advanced

New:

CSAT: Agents can rate their own tickets where they are requestors. For this to work in messaging, help center authentication must be enabled in the Web Widget. See Turning on help center authentication

Service catalog: Released the unified request view.

Fixed:

CSAT: Agents can no longer change a CSAT score for tickets they are not requestors of if they discover a link.

Products with no updates this week

Admin Center

Voice

Copilot

Knowledge

Messaging and live chat

Mobile

Explore

App Marketplace

Zendesk Workforce Management (WFM)

Zendesk QA