Release notes through 2026-03-27

See the What's New section for an overview of what was released last month.

This week's release notes include:

Admin Center

Copilot

App Marketplace

Zendesk QA

Products with no updates this week

Admin Center

New

The options for team member session expiration now allow at most eight hours. The options for 10 hrs, 12 hrs, 24 hrs, one week, and two weeks have been removed. If you're currently using one of the removed options, you can continue using it. If you want to change the team member session expiration, you can only change it to eight hours or less.

Trials will continue to default to a two-week expiration, which is updated to a 60-minute default after converting to a paid account.

Fixed:

Verification for anonymous help center requests has been rolled out to pods 13, 15, 17, 18, 19, and 31 as scheduled on March 24.

On March 26, 2026, Zendesk updated the sign-in flow to check for expired passwords before prompting for two-factor authentication (2FA), enhancing security and simplifying the user experience.

Copilot

Fixed:

Intelligent triage: Repaired new intent recommendations

App Marketplace

New:

Elvan (Support)

Elvan lets you automatically send beautiful CSAT surveys when Zendesk tickets are resolved or closed, and see all customer feedback in one place. Connect your Zendesk instance to Elvan once, then use Elvan to design surveys, schedule when they go out, and analyze results across teams and channels.

Tidio (Support)

Tidio is an all-in-one, AI-powered customer service platform and live chat software designed for websites, particularly e-commerce businesses. It enables companies to engage visitors in real-time, automate support with chatbots (Lyro AI), and manage customer inquiries across channels like email, Facebook Messenger, and Instagram from one dashboard.

Zendesk QA

Fixed:

Bug fix related to message size limit

Products with no updates this week

Support

Voice

AI agents - Advanced

AI Agents and Knowledge

Messaging and live chat

Analytics

Zendesk Workforce Management (WFM)