Release notes through 2025-1-3

See our What's New for an overview of what was released in the last month.

This week's release notes include:

AI agents and knowledge

Products with no updates this week

AI agents and knowledge

Auto-assist:

Switched to the latest snapshot of GPT4o for improved accuracy of suggestions.

Introduced a fix that significantly decreases instances of auto-assist, providing similar suggestions in a row.

Products with no updates this week

Support

Talk

Mobile SDKs

Explore

Chat and messaging

Admin Center

Zendesk QA

Zendesk WFM

App Marketplace