Release notes through 2025-07-11

See our What's New for an overview of what was released last month.

This week's release notes include:

AI agents, and knowledge

Copilot

Products with no updates this week

AI agents, and knowledge

New:

Knowledge

Increased the content tags limit from 200 to 1000 per account.

AI Agents Advanced

Public comments triggered by the Apply Macro action from the AI Agent are now displayed and processed as AI Agent messages in the conversation logs.

Fixed:

AI Agents Advanced

Increased the limit on the number of loops allowed on the same block in the dialogue builder before aborting the reply process.

Fixed the bug that prevented users from creating new bot with a 401 error which resulted in creating multiple bots.

Copilot

New:

Released the Zendesk Copilot: Agent productivity dashboard.

Added new usage data for generative AI writing tools in the Zendesk Copilot: Agent productivity dashboard.

Auto assist now receives outputs from action flows, enabling use cases such as displaying information returned by action flows in a ticket and using that information as an input for Auto assist suggestions.

AI recommendations now pre-populate triggers for admins to review and approve, instead of having to follow step-by-step.

Added a new AI recommendation use case: Auto-Reply.

Added an AI recommendation to dismiss feedback capture.

AI Recommendations are now supported in 37 languages.

Previously, entity detection only supported the detection of entity values. With this release, admins can now define synonyms for each entity value. This simplifies setup and enhances the accuracy of entity detection

Products with no updates this week

Support

Admin Center

Chat and messaging

Talk

Mobile

Explore

App Marketplace

Zendesk QA

Zendesk Workforce Management (WFM)