Release notes through 2025-11-28

See the What's New section for an overview of what was released last month.

This week's release notes include:

Support

Copilot

App Marketplace

Products with no updates this week

Support

New:

On user and organization profile pages, you can use new filter options to narrow down your ticket lists better. This will allow you to find tickets more easily when the list becomes large and pagination becomes difficult. See  Accessing and using the Organization page and Viewing tickets in a Support profile.

Copilot

New:

Procedures and articles used to generate auto assist suggestions will now be shown as part of the rationale in the composer. This helps you and your agents understand which sources were used by auto assist when generating suggestions. See Using auto assist to solve tickets.

App Marketplace

New:

Problem & Incident Manager from Integriq (Support)(Paid)

Track problems, see missing links to JIRA, and manage your bug process like never before. Complex bug workflows, scattered incidents, broken JIRA links, and messy problem–incident relationships slowing you down? Problem & Incident Manager is built to fix exactly these pain points — and to help teams manage their bug process like never before.

Call Insights & Summary by Pluno from Pluno (Support)

Automatically extract summaries, transcripts, and insights from customer calls. Transcribe conversations, analyze content, and produce concise, easy-to-read summaries of the conversation. Organize information for sales, support, or research teams to save time and make smarter decisions.

Character Limit and Attachment Restrict from Eclect inc. (Support)(Paid)

Regulate public comments based on character count and/or attachments. Displays an alert and prevents sending public comments when the character count in a public reply exceeds the specified limit.

Field Dependency Filter from André Oliveira (Support)

Filters dropdown options by parent field selection in Zendesk tickets. Field Dependency Filter is a Zendesk app that automatically filters dropdown field options in tickets based on parent field selections. This ensures agents only see relevant choices, streamlining ticket creation and reducing errors.

Tasks for Calendar from Anything, Anywhere (Support)(Paid)

Smart calendar scheduling with AI summaries, Google Meet integration, and real-time team task visibility for managers. Tasks for Calendar transforms your Zendesk workflow with intelligent Google Calendar integration, AI-powered scheduling, and comprehensive team task management. Perfect for support teams, managers, and account executives who need to track commitments and manage workload.

Products with no updates this week

AI agents - Advanced

Mobile

Chat & messaging

Voice

Knowledge

Analytics

Admin Center

Zendesk Workforce Management (WFM)

Zendesk QA