Release notes through 2025-1-17

See our What's New for an overview of what was released in the last month.

This week's release notes include:

Advanced AI

App Marketplace

Products with no updates this week

Advanced AI

New:

Last year, we introduced the first customization phase, enabling customers to edit intent labels. Today, we're taking it further by allowing you to request new intents. This enhancement aims to capture every incoming request with greater granularity and understand it better, resulting in more accurate answers and higher-quality service.

App Marketplace

New:

Hamsa Transcribe (Support)

Hamsa Transcribe is a leading provider of AI-driven voice solutions committed to enhancing business communications through intelligent voice interactions. It specializes in mastering the complexities of Arabic dialects, ensuring precise and meaningful engagements for organizations across various industries. Hamsa Transcribe seamlessly integrates with Zendesk, offering accurate and reliable call transcription services tailored to Arabic dialects. Its solution provides high-quality transcriptions and advanced sentiment analysis, enabling you to capture every detail and understand the emotions behind your customer interactions.

Products with no updates this week

Support

Mobile SDKs

AI agents and knowledge

Explore

Talk

Chat and messaging

Admin Center

Zendesk QA

Zendesk WFM