Release notes through 2026-05-15

See the What's New section for an overview of what was released last month.

This week's release notes include:

Support

Copilot

App Marketplace

Products with no updates this week

Support

New:

Introduced several enhancements to action builders and custom actions that give customers more visibility, flexibility, and scale when building action flows. See  Understanding the action builder and action flows and Creating action flows to automate processes.

Custom objects now support a new type of custom field, currency fields. The currency field lets you store and manage pricing information directly within your services, orders, and contracts.

With this EAP, admins can describe what they need in simple, everyday language, and then view and refine custom objects and fields modeling that. See Creating custom objects using the AI object builder (EAP).

Introduced parent-child relationships and roll-up summaries for the custom objects open EAP.

Custom objects are now native in action builder.

Copilot

New:

Auto assist is now aware of your account time zone and can use that information when creating suggestions

App Marketplace

New:

Configly (Support)

Configly helps you instantly see broken references and config issues in your Zendesk.  Configly scans your instance and shows you what's wrong: triggers pointing at deleted groups, automations that haven't fired in months, macros nobody uses, SLA policies with logic gaps. Connect via OAuth, see your findings in under a minute. No trial.

Alchemy (Theme)

Alchemy is a dark, engineering-grade Zendesk Help Center theme designed for brands with a modern, technical aesthetic. Hex-tinted palette, monospace code blocks, neon accents, and a layout built for scannable content. If your product UI leans toward terminals, dashboards, or protocol-grade interfaces, Alchemy gives your help center the same considered design language.

Git-Zen for Linear (Support) (paid)

Git-Zen for Linear bridges that gap between Zendesk and Linear so both teams stay in sync — without anyone needing to switch tools or chase each other for updates. Create or link Linear issues directly from Zendesk tickets, set all Linear fields when creating issues from Zendesk, link as many Linear issues as needed to one ticket, auto-tag Zendesk tickets when linked or resolved and more with this two way integration.

Git-Zen for Jira (Support) (paid)

Git-Zen for Jira bridges that gap between Zendesk and Jira so both teams stay in sync — without anyone needing to switch tools or chase each other for updates. Create or link Jira issues directly from Zendesk tickets, set all Jira fields when creating issues from Zendesk, link as many Jira issues as needed to one ticket, auto-tag Zendesk tickets when linked or resolved and more with this two way integration.

Zendesk Support Assistant for Microsoft 365 (Support)

Zendesk Support Assistant for Microsoft 365 embeds exceptional service right in your team’s flow of work with enterprise-grade governance. AI-powered support enables teams to resolve issues faster while keeping service secure. Search and retrieve tickets by ID, subject, assignee, or user, create tickets and add comments or notes, and update ticket status, priority, assignee, and tags.

Journeys (Support)

Journeys turns structured Zendesk workflows into clear, branded, mobile-friendly progress experiences for the customers and employees on the other side of the work. Onboarding, approvals, service activation, applications, complex internal requests: anything that unfolds across phases, teams, and time. Instead of digging through ticket threads or sending yet another status request, the person waiting on the outcome gets a guided view of where they are, what is complete, what is happening now, and what comes next.

Quick Links (Support) (paid)

Quick Links helps support teams launch the right tools from the Zendesk sidebar without copy and paste. Create grouped links with dynamic placeholders, target them to specific Zendesk agent groups, optionally add ticket tags on click, customize button colors, and search links instantly in the sidebar.

RuleScope (Support) (paid)

RuleScope gives Zendesk admins instant visibility into trigger health. Click Scan and get a full report in seconds — no configuration required.  Identify things like action conflicts, dead rules, redundant triggers, and execution order issues.  Pick any trigger, load a real ticket (or enter values manually), and RuleScope evaluates every condition to show exactly which ones pass, fail, or are unknown. It highlights blockers and suggests what to change so the trigger would fire.

NexuDesk AI (Support)

NexuDesk AI builds workflow tools that help customer support teams improve response quality, reduce repetitive work, and keep operational data organized inside Zendesk. NexuDesk AI is an agent copilot for Zendesk Support that analyzes the current ticket, summarizes the customer's goal and blockers, identifies risk signals, suggests issue classifications, extracts product problems, and drafts policy-aware replies that agents can review before sending.

Street.co.uk Data Viewer (Support) (paid)

Street.co.uk Data Viewer lets you instantly view street.co.uk data inside Zendesk tickets.  Show name (linked to Street), address, phones, marketing consent, contact preferences, and compact role status chips for Vendor (VN), Landlord (LL), and Tenant (TT) where applicable based off the ticket requester's email address.  The app also shows Vendor, Tenant, and/or Landlord tabs when those roles apply.

Connect Instagram by Vaimo (Support) (paid)

Connect Instagram by Vaimo lets you connect your Instagram account to your Zendesk Support, so you’ll receive and be able to reply to comments on your Instagram posts from Support. Posts and comments from your connected Instagram account will be integrated directly into your normal workflow, so you can reach and reply to your audience on Instagram without leaving Zendesk Support - you can even see your Instagram post’s image.

ScreenReply (Support)

ScreenReply allows you to request, record, and resolve complex technical issues without ever leaving your Zendesk workspace. Generate unique screen recording links directly from your customer chat to get visual context in minutes. Skip long video playbacks with AI generated concise text summaries and extracted key moments with clickable timestamps.

ReturnZap (Support)

ReturnZap is a Shopify-native returns platform purpose-built for e-commerce merchants who take their post-purchase experience seriously. The ReturnZap Zendesk integration puts return data where your support team already works. When a ticket opens, the sidebar surfaces the customer's return information automatically — no tab switching, no manual order lookups, no time wasted.

Products with no updates this week

Admin Center

AI agents - Advanced

AI Agents and Knowledge

Analytics

Voice

Zendesk Workforce Management (WFM)

Zendesk QA