Release notes through 2025-11-14

See the What's New section for an overview of what was released last month.

This week's release notes include:

Mobile

App Marketplace

Zendesk Workforce Management (WFM)

Products with no updates this week

Mobile

Zendesk iOS SDK Release Notes v2.36.0

New:

Zendesk internal analytics tracking: Monitors user interactions within the Messaging SDK, including SDK launches, taps, clicks, and other events. For more information, see Zendesk Analytics Tracking.

Fixed:

Resolved concurrency and critical race condition issues across multiple SDKs' data processing.

Fixed composer UI on iOS 26.

Changed:

Design and usability enhancements.

Accessibility improvements.

App Marketplace

New:

Attachment Downloader from Support Zen (Support)

Instantly view, filter, and download all ticket attachments. Attachment Downloader automatically lists all files in the current Zendesk ticket so agents can preview, filter by type, and download items individually or as a single ZIP file directly from the ticket sidebar. It includes quick filters (Images, PDFs, Docs, Other), a one-click toggle to hide inline signature/logo images, and a clean UI that feels native to Zendesk.

Quick View from ZenSuite (Support)

Access, favorite, and organize Zendesk views from anywhere, instantly. Favorite any view with a single click for easy access. Instantly open and switch between active and grouped views. Clean, modern design with loading indicators and empty-state messaging. Automatically detects and organizes grouped views.

AI Thank You Autosolve from Knots (Support)

Auto-close thank you replies with AI: keep queues clean and reporting accurate. AI Thank You Autosolve from Knots spots when a ticket is reopened with nothing more than a thank you. Using advanced AI technology, it understands the context in every supported language and auto-solves tickets that no longer require action.

Chatbase from Chatbase.co Inc (Support)

Customizable AI Chatbot & Copilot for Zendesk. Chatbase is a comprehensive platform designed to create and deploy AI-powered customer support agents effortlessly—no coding required. The platform allows you to train your chatbot using your own knowledge sources, such as documentation, FAQs, URLs, PDFs, or internal business data, enabling highly accurate and context-aware responses.

Past Tickets AI by Macha from Macha AI (Support)

AI that learns from your past tickets - and helps solve new ones. Support teams solve the same problems repeatedly — but that valuable knowledge often stays buried in past tickets. Past Tickets AI by Macha automatically converts your solved Zendesk tickets into reusable knowledge documents so your agents can instantly find and reuse proven fixes for similar issues.

AI Knowledge Base by Macha from Macha AI (Support)

Search your knowledge sources with AI from inside Zendesk. Works seamlessly with tickets, macros, and the agent workspace. Smart suggestions: AI recommends the most relevant help center or knowledge articles for each ticket. Multi-source sync: Combine Zendesk Help Center, macros, Shopify products, Notion pages, and more.

AI Ticket Translations by Macha from Macha AI (Support)

One-click ticket translations across 120+ languages. Translations as internal notes: Customer messages appear translated the moment you open a ticket. One-click composer translations: Draft in your language, translate with a single click, and send. Complete admin control: Configure translation prompt, set default languages, define ignore-languages, and define how translated tickets are tagged.

Ticket PDF Download by InoStudio from INO STUDIO (Support)

Ticket PDF Download lets agents export a clean, shareable PDF snapshot of any ticket directly from the ticket sidebar. The PDF can include ticket metadata, requester/assignee details, public comments, internal notes, and Side Conversations.

Zendesk Workforce Management (WFM)

New:

The forecast scenarios EAP allows you to create and save multiple forecast versions for each workstream. You can test different algorithms and settings to determine the ideal scenario for your needs before activating a forecast for a workstream.

Products with no updates this week

Support

Copilot

AI agents - Advanced

Knowledge

Chat & messaging

Voice

Admin Center

Explore

Zendesk QA