Release notes through 2025-06-13

See our What's New for an overview of what was released last month.

This week's release notes include:

AI Agents and Knowledge

Copilot

Zendesk Workforce Management (WFM)

Mobile

Products with no updates this week

AI Agents and Knowledge

New:

Added a new public API to list CSAT responses.

Copilot

New:

Intelligent triage:

Intent model improvements to better capture the intent changes in each account and use them to influence the predictions.

Zendesk Workforce Management (WFM)

Fixed:

Forecast

Export for inbound volume and required staffing: The export now reflects only the selected workstreams for the selected interval.

Mobile

Android

New:

Android 16 support: The SDK is now fully compatible with Android 16, aligning with the latest updates and platform requirements from Google.

Support for retrieving unread message count for a specific conversation: You can now pass a conversation ID to getUnreadMessageCount() to retrieve unread counts for a specific conversation. Learn more in the API documentation.

Fixed:

Fixed an issue where a new conversation could be created unexpectedly after tapping the back button from a full-screen image view.

Fixed a crash when displaying help center articles by replacing a call to an unsupported OkHttp method with a standard Kotlin utility.

Fixed a crash that occurred when uploading an attachment after opening a conversation via a push notification.

Fixed an issue where old proactive message IDs were incorrectly reused after starting a new conversation.

Improved the behavior of Zendesk.invalidate() to fully clean up SDK resources and prevent memory leaks.

iOS

Fixed:

Fixed an issue where tapping to retry after reestablishing a connection caused an infinite loading spinner.

Resolved RTL (Right-to-Left) language display issues relating to rich text displayed by the bot.

Corrected the unread counter behavior when "canUserSeeConversationList" was set to false, ensuring accurate unread message counts.

Fixed a bug with handling file names containing spaces.

Addressed event ordering issues, ensuring events appear in the correct sequence.

Fixed a bug to invoke a delegate for all guide article URLs, enabling custom URL handling.

Adjusted the width of the ThumbsDown button to prevent it from appearing too wide.