Release notes through 2025-08-29

See our What's New for an overview of what was released last month.

This week's release notes include:

Admin Center

Copilot

App Marketplace

Products with no updates this week

Admin Center

New:

We've introduced a new page called External OAuth clients in Admin Center. This page displays a list of apps and integrations that use external OAuth (also known as global OAuth) to authenticate and connect to your Zendesk account.

As part of the removal of support for password access for API authentication, we've proactively turned off and removed this capability for accounts where our records show no usage of the feature for more than the past 90 days.

Additionally, accounts that turn off password access will now automatically be enrolled in two-step verification.

The continued rollout for two-step verification for phase 2 started on August 19 and was completed on August 28. The third and final rollout will begin in October.

The default content for the welcome email has been updated for clarity and a better user experience. This applies to new accounts only.

Copilot

New:

We've introduced 15 new recommendation types for the Copilot add-on.

App Marketplace

New:

Worktual Contact Centre (Support)

Worktual Contact Centre is a cloud-based communications platform designed for businesses and powered by tailored AI solutions. Worktual Contact Centre for Zendesk enables agents to streamline their daily workflows with critical features, including click-to-dial, inbound calling, and omnichannel chat. It enhances your CRM experience by improving workforce productivity, increasing call efficiency, and strengthening customer interactions. The Worktual Contact Centre for Zendesk integration can be quickly deployed on the Zendesk Web App and managed by IT admins. No additional software or hardware is required for installation, maintenance, or upgrades.

MIDOCO App by INSPITEC (Support)

MIDOCO App by INSPITEC automatically provides all relevant customer and booking data from MIDOCO when opening or creating a ticket – no system switch or manual data search required. Whether via email, phone, or chat, a live search is performed in MIDOCO based on the contact information in the ticket. A clear overview of the customer profile is returned, including all bookings and associated travel orders, with detailed information on bookings such as package tours, flights, hotels, insurance, car rentals, and more. Tickets can be linked or unlinked to a customer or booking with the click of a button, allowing for a direct jump into MIDOCO for detailed processing.

Arlo Interactions (Support)

Arlo Interactions allows your agents to view the course and event registration held in Arlo for your customer, in either the ticket or customer view. The agent will be able to identify when the customer was registered in Arlo, their current status, and the courses and events for which the customer has registered.

Products with no updates this week

Support

Talk

Knowledge

AI Agents Advanced

Messaging and live chat

Mobile

Zendesk Workflow Management (WFM)

Explore

Zendesk QA