Understanding the semantic search roll out plan

<div class="article-banners">
<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a></div>
<div class="article-banner" id="suite_all">
<table>
<tbody>
<tr>
<td>
<strong>All Suites</strong>
</td>
<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
</tr>
</tbody>
</table>
</div>
<div class="article-banner" id="support_with_guide_all">
<table>
<tbody>
<tr>
<td>
<strong>Support with</strong>
</td>
<td>Guide Professional or Enterprise</td>
</tr>
</tbody>
</table>
</div>
</div>
<div class="body">
<p class="p" dir="ltr">As Zendesk expands its AI model to cover more search channels, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5633225532826" target="_blank">semantic search</a> will continue to be rolled
out into additional areas.</p>
<p class="p">You can use the information in this article to better understand the rollout plan and how to
determine whether semantic search is enabled in your help center. If it is not yet enabled,
you can determine the rollout status, based on your content type, language, and search
channel.</p>
<div class="p">This article contains the following sections:<ul class="ul" id="topic-1__ul_yn1_3n3_z3b">
<li class="li"><a class="xref" href="#topic_h42_c1y_3xb">How to check if your help center is enabled for semantic search</a></li>
<li class="li"><a class="xref" href="#topic_bxx_h2z_gxb">Understanding the rollout plan</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_h42_c1y_3xb">
<h2 class="title topictitle2" id="ariaid-title2">How to check if your help center is enabled for semantic search</h2>
<div class="body">
<p class="p" dir="ltr">The semantic search implementation has started. As the rollout continues, it will
expand to all customers. You can use this procedure to determine whether your help center is
currently enabled for semantic search.</p>
<div class="p">
<strong class="ph b">To check whether your help center is enabled for semantic search</strong><ol class="ol" id="topic_h42_c1y_3xb__ol_tn4_j1y_3xb">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408894061338" target="_blank">Perform a search</a> in your help center.</li>
<li class="li">On the search results page, open <strong class="ph b">Inspect element</strong> in your browser. <p class="p">For
example, in Chrome, right-click the search results page, select <strong class="ph b">Inspect</strong> from
the menu, then click the <strong class="ph b">Elements</strong> tab.</p>
<p class="p"><a class="xref" href="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-semantic-search-search-term.png" target="_blank">View full size</a><img class="image img-screenshot" id="topic_h42_c1y_3xb__image_cg5_m2y_3xb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-semantic-search-search-term.png"></p>
</li>
<li class="li">Select the &lt;head&gt; tag, then examine the
<code class="ph codeph">guide_search/semantic_search_enabled</code> element.<p class="p">If the element is set
to "false" (as shown in the image below), semantic search is not yet enabled in your
help center. If the element is set to "true," then semantic search is
enabled.</p>
<p class="p"><img class="image img-screenshot" id="topic_h42_c1y_3xb__image_qsf_h2y_3xb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-sem-search-tool-head-050423.jpg" width="600"></p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_bxx_h2z_gxb">
<h2 class="title topictitle2" id="ariaid-title3">Understanding the rollout plan</h2>
<div class="body">
<p class="p" dir="ltr">As the Zendesk AI model expands to cover more search channels, semantic search will continue to be rolled out into additional areas. Specifically, the semantic search rollout will be
phased into content type, search type, search channel, and language.</p>
<p class="p" dir="ltr">If semantic search is not enabled in your environment, you can refer to the
following tables to understand the coverage status for each area.</p>
<p class="p">For example, let's say your help center has the following characteristics:</p>
<ul class="ul" id="topic_bxx_h2z_gxb__ul_ckw_5t1_h1c">
<li class="li" dir="ltr">
<strong class="ph b">Content type</strong>: Articles, community posts, and external content</li>
<li class="li" dir="ltr">
<strong class="ph b">Help center search type</strong>: Uses two-pane search</li>
<li class="li" dir="ltr">
<strong class="ph b">Search channel</strong>: Uses help center search engine results page and
knowledge in agent workspace</li>
<li class="li" dir="ltr">
<strong class="ph b">Language</strong>: English and French</li>
</ul>
<p class="p" dir="ltr">You can use the rollout tables to understand that while your content type and
help center search type are supported, only one of your two search channels is currently
supported by semantic search (search engine results). Knowledge in agent workspace is not
currently supported, but is planned, and will be supported in the future. </p>
<p class="p" dir="ltr">In addition, only one of your two help center languages is supported, English.
Your French help center content is not yet supported by semantic search, but will be in the
future.</p>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_s3m_xt1_h1c">
<h2 class="title topictitle2" id="ariaid-title4">Rollout by content type</h2>
<div class="body">
<p class="p" dir="ltr">See the following table for the coverage status for each content type. Possible
coverage statuses include: </p>
<ul class="ul" id="topic_s3m_xt1_h1c__ul_an2_151_h1c">
<li class="li" dir="ltr">
<strong class="ph b">Covered</strong>: Currently supported by semantic search</li>
<li class="li">
<strong class="ph b">Planned</strong>: Not yet supported by semantic search, but planned for a future
release</li>
</ul>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_s3m_xt1_h1c__table_p2b_v3m_nyb" rules="all" summary="">
<colgroup>
<col style="width:50%">
<col style="width:50%">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d48e189">Content type</th>
<th class="entry cellrowborder" id="d48e192">Coverage status</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d48e189">Articles</td>
<td class="entry cellrowborder" headers="d48e192">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e189">Community posts</td>
<td class="entry cellrowborder" headers="d48e192">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e189">External content</td>
<td class="entry cellrowborder" headers="d48e192">Covered</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_nbf_c51_h1c">
<h2 class="title topictitle2" id="ariaid-title5">Rollout by help center search type</h2>
<div class="body">
<p class="p" dir="ltr">See the following table for the coverage status for each content type. Possible
coverage statuses include: </p>
<ul class="ul" id="topic_nbf_c51_h1c__ul_pwc_251_h1c">
<li class="li" dir="ltr">
<strong class="ph b">Covered</strong>: Currently supported by semantic search</li>
<li class="li" dir="ltr">
<strong class="ph b">Planned</strong>: Not yet supported by semantic search, but planned for a future
release</li>
</ul>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_nbf_c51_h1c__table_v2y_llm_nyb" rules="all" summary="">
<colgroup>
<col style="width:50%">
<col style="width:50%">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d48e270">Help center search type</th>
<th class="entry cellrowborder" id="d48e273">Coverage status</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d48e270">Two-pane search</td>
<td class="entry cellrowborder" headers="d48e273">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e270">Unified search</td>
<td class="entry cellrowborder" headers="d48e273">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e270">Federated search</td>
<td class="entry cellrowborder" headers="d48e273">Planned</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_ahf_f51_h1c">
<h2 class="title topictitle2" id="ariaid-title6">Rollout by search channel</h2>
<div class="body">
<p class="p" dir="ltr">See the following table for the coverage status for each content type. Possible
coverage statuses include: </p>
<ul class="ul" id="topic_ahf_f51_h1c__ul_jdl_k51_h1c">
<li class="li" dir="ltr">
<strong class="ph b">Covered</strong>: Currently supported by semantic search</li>
<li class="li" dir="ltr">
<strong class="ph b">Planned</strong>: Not yet supported by semantic search, but planned for a future
release</li>
<li class="li" dir="ltr">
<strong class="ph b">Will not be supported</strong>: Not supported by semantic search</li>
</ul>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_ahf_f51_h1c__table_r5z_qlm_nyb" rules="all" summary="">
<colgroup>
<col style="width:50%">
<col style="width:50%">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d48e355">Search channel</th>
<th class="entry cellrowborder" id="d48e358">Coverage status</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d48e355">Help center search engine results page (SERP)</td>
<td class="entry cellrowborder" headers="d48e358">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e355">Instant search</td>
<td class="entry cellrowborder" headers="d48e358">Planned</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e355">Request from article suggestions</td>
<td class="entry cellrowborder" headers="d48e358">Planned</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e355">Unified search API</td>
<td class="entry cellrowborder" headers="d48e358">Planned</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e355">Articles search API</td>
<td class="entry cellrowborder" headers="d48e358">Will not be supported</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e355">Posts search API</td>
<td class="entry cellrowborder" headers="d48e358">Will not be supported</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e355">Web Widget help center search</td>
<td class="entry cellrowborder" headers="d48e358">Planned</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e355">Knowledge in Agent Workspace</td>
<td class="entry cellrowborder" headers="d48e358">Planned</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_hvc_h51_h1c">
<h2 class="title topictitle2" id="ariaid-title7">Rollout by language</h2>
<div class="body">
<p class="p" dir="ltr">See the following table for the coverage status for each content type. Possible
coverage statuses include: </p>
<ul class="ul" id="topic_hvc_h51_h1c__ul_aky_l51_h1c">
<li class="li" dir="ltr">
<strong class="ph b">Covered</strong>: Currently supported by semantic search</li>
<li class="li" dir="ltr">
<strong class="ph b">Planned</strong>: Not yet supported by semantic search, but planned for a future
release</li>
<li class="li" dir="ltr">
<strong class="ph b">Not planned:</strong> Not supported by semantic search, and not currently
planned for a future release</li>
</ul>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_hvc_h51_h1c__table_ib4_vlm_nyb" rules="all" summary="">
<colgroup>
<col style="width:50%">
<col style="width:50%">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d48e486">Language</th>
<th class="entry cellrowborder" id="d48e489">Coverage status</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Arabic</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Bulgarian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Catalan</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Croatian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Czech</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Danish</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Dutch</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">English (all variants)</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Finnish</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">French (all variants)</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">German</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Greek</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Hebrew</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Hindi</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Hungarian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Icelandic</td>
<td class="entry cellrowborder" headers="d48e489">Not planned</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Indonesian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Italian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Japanese</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Korean</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Latvian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Lithuanian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Norwegian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Persian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Polish</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Portuguese (Brazil)</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Romanian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Russian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Serbian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Simplified Chinese</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Slovak</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Slovenian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Spanish</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Swedish</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Thai</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Traditional Chinese</td>
<td class="entry cellrowborder" headers="d48e489">Not planned</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Turkish</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Ukrainian</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Urdu</td>
<td class="entry cellrowborder" headers="d48e489">Not planned</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e486">Vietnamese</td>
<td class="entry cellrowborder" headers="d48e489">Covered</td>
</tr>
</tbody>
</table>
</div>
</div>
<div class="p">
<div class="note note" id="topic_hvc_h51_h1c__note_dvl_2mm_nyb">
<span class="notetitle">Note:</span> It may not be possible to support some languages with semantic
search if there is insufficient data available to train the model.</div>
</div>
</div>
</div>