Editing your help center profile

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Support with | Guide Professional or Enterprise

Help center profiles display user information, activity, and recent contributions. Help center profiles also let users follow one another and get notifications of new articles, posts, and comments for anyone they follow. End users can edit their profile and contact details (including email addresses and phone numbers) from any help center page.

If you are an agent or Knowledge admin, you can only edit your profile description from the help center. Your name, avatar, phone number, alias, and email address are all set in your Support user profile. See Viewing and editing your user profile in Zendesk Support.

To edit your help center profile

In help center, click your profile icon on the upper-right side of any page, then select View profile.

Click Edit profile.

You can update any of these fields:

Name

Alias
If you don't see this field, aliases haven't been enabled for your help center. Your alias is used instead of your name when you create posts or comments. If you add, change, or remove an alias, all your historical posts and comments are updated too.

Profile photo

Email

Phone

Manage two-factor authentication

Description

Click OK.