Getting recovery codes for team members locked out of their accounts

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<div class="note fastpath" id="ac_security_recovery_code__note_p5p_qbh_zcc" style="margin-right: 0px;">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; People &gt; Team &gt; Team members</span>
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<div class="p">If your account is configured to allow team members to use the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887573274#topic_v1w_jsl_v3" target="_blank">standard Zendesk sign-in</a> (email and password),
team members are also prompted for a passcode:<ul class="ul" id="ac_security_recovery_code__ul_ew1_smy_1dc">
<li class="li">When <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829277466" target="_blank">two-factor authentication</a> is turned
on, Zendesk prompts team members for a passcode every time they sign in. The
passcode is sent through a text message or authentication app.</li>
<li class="li">When two-factor authentication is turned off, Zendesk uses two-step
verification. In this case, Zendesk prompts team members to enter a passcode
when <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8197975442330" target="_blank">signing in from an unrecognized
device</a>. The passcode is sent to their <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6735805091098" target="_blank">primary email address</a>.</li>
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<p class="p">However, there may be instances when team members lose access to their phone or email
account and inadvertently lock themselves out of Zendesk because they can't retrieve
their passcodes.</p>
<p class="p">When a team member can't retrieve their passcodes, a Zendesk admin or the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822084634" target="_blank">account owner</a> must generate a recovery code to help them
regain access to their account. Team members can't generate recovery codes for
themselves.</p>
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<strong class="ph b">To get a recovery code for a team member</strong><ol class="ol" id="ac_security_recovery_code__ol_xrz_prz_1dc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Team &gt; Team members</strong>.</span></li>
<li class="li">Click the team member's name.</li>
<li class="li">On the team member's profile, click the <strong class="ph b">Account</strong> tab.</li>
<li class="li">Click <strong class="ph b">Show recovery code</strong>.</li>
<li class="li">Copy the code and use a secure method to share it with the team member. Instruct
them to enter the code in the <strong class="ph b">Passcode</strong> field.</li>
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