Working with article placements

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<p id="docs-hc-snippet" style="display: none;">Article multiplacementlets you create one article and place it in up to 10 different sections across all brands in your help center.</p>
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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">Article placements let you create one article and show it in up to 10 sections across multiple brands, while keeping the same title and body in sync. You can preview, edit, or delete placements, and change where they appear, viewing permissions, tags, and labels. This helps you reuse content and manage help center articles from one place.</p>
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<p class="p"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7867489163930" target="_blank">Article multiplacement </a> lets you create one article and
place it in up to 10 different sections across all brands in your help center. </p>
<div class="p">Article placements share the same title and body but have a unique article ID and
placement configuration that tells your help center where the placement article should
appear. As a result, when you update the content of an article, the content of related
placements are also updated and published. This powerful feature makes it possible to
create content once and share it between multiple sections and brands.<div class="note" id="topic_abk_msc_mcc__note_dvx_r5t_fkc">
<span class="notetitle">Note:</span> You must be a Knowledge admin to create, edit, or delete
article placements.</div>
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<div class="p">This article includes the following sections:<ul class="ul" id="topic_abk_msc_mcc__ul_id4_r1m_pfc">
<li class="li"><a class="xref" href="#topic_s2t_nrm_pfc">Previewing an article placement</a></li>
<li class="li"><a class="xref" href="#topic_s3s_t1m_pfc">Editing an article placement</a></li>
<li class="li"><a class="xref" href="#topic_e4q_sdm_pcc">Deleting an article placement</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_s2t_nrm_pfc">
<h2 class="title topictitle2" id="ariaid-title2">Previewing an article placement</h2>
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<p class="p">You can preview an article placement to see how the rendered placement will appear in
the help center before you publish.</p>
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<strong class="ph b">To preview an article placement</strong><ol class="ol" id="topic_s2t_nrm_pfc__ol_vpc_sq1_qfc">
<li class="li">In your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a>, navigate to the
article that contains the placement you want to preview, then click <strong class="ph b">Edit
article</strong> in the top menu bar.<p class="p"><img class="image" id="topic_s2t_nrm_pfc__image_wpc_sq1_qfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hc_top_menu_edit_article.png" width="200"></p>
</li>
<li class="li">If the <strong class="ph b">Article settings</strong> panel is not displayed in the sidebar, click
the <strong class="ph b">Article settings</strong> icon (<img class="image" id="topic_s2t_nrm_pfc__image_xpc_sq1_qfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-art-settings-icon.png" width="25">) to expand the panel.</li>
<li class="li">In the Placement section, click the options button (<img class="image" id="topic_s2t_nrm_pfc__image_ypc_sq1_qfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-placement-option.png" width="5">) on the placement card that you want
to edit, then select <strong class="ph b">Preview</strong>.<p class="p">The article appears in <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8290688602906" target="_blank">Preview mode</a>, allowing you to
view and interact with it as it will appear in your configured
placement.</p>
</li>
</ol>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_s3s_t1m_pfc">
<h2 class="title topictitle2" id="ariaid-title3">Editing an article placement</h2>
<div class="body">
<p class="p">You can edit an article placement to change the sections in which it appears in your
help center, or modify placement settings such as viewing permissions, content tags,
and labels. </p>
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<strong class="ph b">To edit an article placement</strong><ol class="ol" id="topic_s3s_t1m_pfc__ol_udk_1ts_tcc">
<li class="li">In your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a>, navigate to the
article to which you want to add placements, then click <strong class="ph b">Edit article</strong>
in the top menu bar.<p class="p"><img class="image" id="topic_s3s_t1m_pfc__image_ggl_lts_tcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hc_top_menu_edit_article.png" width="200"></p>
</li>
<li class="li">If the <strong class="ph b">Article settings</strong> panel is not displayed in the sidebar, click
the <strong class="ph b">Article settings</strong> icon (<img class="image" id="topic_s3s_t1m_pfc__image_hgl_lts_tcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-art-settings-icon.png" width="25">) to expand the panel.</li>
<li class="li">In the Placement section, click the options button (<img class="image" id="topic_s3s_t1m_pfc__image_igl_lts_tcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-placement-option.png" width="5">) on the placement card that you want
to edit, then select <strong class="ph b">Edit</strong>.<p class="p"><img class="image" id="topic_s3s_t1m_pfc__image_zjt_qtb_qfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-art-placement-edit.png" width="275"></p>
</li>
<li class="li">
<p class="p">Use the settings available in the Placement panel to change the section
the article is placed in, or edit other placement settings. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839258778#topic_bpt_tdq_cy" target="_blank">Configure article
settings</a>.</p>
</li>
<li class="li">Click <strong class="ph b">Update settings</strong>.</li>
</ol>
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<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_e4q_sdm_pcc">
<h2 class="title topictitle2" id="ariaid-title4">Deleting an article placement</h2>
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<p class="p">If you no longer want an article placement, you can remove it from the article
placements list. </p>
<div class="p">
<strong class="ph b">To delete an article placement</strong><ol class="ol" id="topic_e4q_sdm_pcc__ol_k2h_jvs_tcc">
<li class="li">In your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a>, navigate to the
article to which you want to add placements, then click <strong class="ph b">Edit article</strong>
in the top menu bar.<p class="p"><img class="image" id="topic_e4q_sdm_pcc__image_wp5_jvs_tcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hc_top_menu_edit_article.png" width="200"></p>
</li>
<li class="li">If the <strong class="ph b">Article settings</strong> panel is not displayed in the sidebar, click
the <strong class="ph b">Article settings</strong> icon (<img class="image" id="topic_e4q_sdm_pcc__image_xp5_jvs_tcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-art-settings-icon.png" width="25">) to expand the panel.</li>
<li class="li">In the Placement section, click the options button (<img class="image" id="topic_e4q_sdm_pcc__image_yp5_jvs_tcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-placement-option.png" width="5">) on the placement card that you want to
edit, then select <strong class="ph b">Delete</strong>. Click <strong class="ph b">Delete
placement</strong>.<p class="p"><img class="image" id="topic_e4q_sdm_pcc__image_ryp_yvs_tcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-placement-delete-conf.png" width="400"></p>
</li>
</ol>
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