Working with article placements


Article multiplacementlets you create one article and place it in up to 10 different sections across all brands in your help center.


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Verified AI summary ◀▼

Use article multiplacement to create a single article and place it in up to 10 different sections across all brands in your help center. When you update the article, all placements are updated too. You can preview, edit, or delete article placements to manage where and how your content appears, ensuring consistent information across various sections and brands.



Article multiplacement lets you create one article and
place it in up to 10 different sections across all brands in your help center.
Article placements share the same title and body but have a unique article ID and
placement configuration that tells your help center where the placement article should
appear. As a result, when you update the content of an article, the content of related
placements are also updated and published. This powerful feature makes it possible to
create content once and share it between multiple sections and brands.
This article includes the following sections:
Previewing an article placement
Editing an article placement
Deleting an article placement




Previewing an article placement

You can preview an article placement to see how the rendered placement will appear in
the help center before you publish.

To preview an article placement
In your help center, navigate to the
article that contains the placement you want to preview, then click Edit
article in the top menu bar.

If the Article settings panel is not displayed in the sidebar, click
the Article settings icon ( ) to expand the panel.
In the Placement section, click the options button ( ) on the placement card that you want
to edit, then select Preview. The article appears in Preview mode, allowing you to
view and interact with it as it will appear in your configured
placement.






Editing an article placement

You can edit an article placement to change the sections in which it appears in your
help center, or modify placement settings such as viewing permissions, content tags,
and labels.

To edit an article placement
In your help center, navigate to the
article to which you want to add placements, then click Edit article
in the top menu bar.

If the Article settings panel is not displayed in the sidebar, click
the Article settings icon ( ) to expand the panel.
In the Placement section, click the options button ( ) on the placement card that you want
to edit, then select Edit.


Use the settings available in the Placement panel to change the section
the article is placed in, or edit other placement settings. See Configure article
settings.

Click Update settings.





Deleting an article placement

If you no longer want an article placement, you can remove it from the article
placements list.

To delete an article placement
In your help center, navigate to the
article to which you want to add placements, then click Edit article
in the top menu bar.

If the Article settings panel is not displayed in the sidebar, click
the Article settings icon ( ) to expand the panel.
In the Placement section, click the options button ( ) on the placement card that you want to
edit, then select Delete. Click Delete
placement.





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