Viewing article revisions and restoring a previous version

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Article revisions are the body and title edits that are made to each version of a knowledge base article. Each time an article is saved, a new version of the article is saved. You can view the revisions that were made to any version, and you can restore any version, if you need to.

Note: Light agents can't see article revisions. You need to be a regular agent or Knowledge admin to view and work with article revisions.

In addition to viewing the revised title and body content for an article, you can also easily view the article's complete history of changes, including: publishing events, author changes, label changes, body updates, and section changes. Note that inline CSS changes are not tracked in the revision history.

This article contains the following sections:

Viewing revisions for an article

Restoring a previous version of an article

To view the history of the article, see Viewing article events and history for a specific article.

Viewing revisions for an article

You can view previous versions of an article and the revisions that were made in each version. Revisions include all changes made to the title and body content.

To view revisions for an article

In help center, navigate to the article you want to review, then click Edit article in the top menu bar.

(Enterprise only) Click the Revisions icon ( ) on the collapsible panel to open the Revisions view in the article sidebar.

Select any version in the article sidebar to see the changes that were made to that version.

Review the changes.
The revisions show you the differences between the selected version and the previous version of the article. Removed content is shown in red and added content is shown in green.

You can restore a previous version if you want, by clicking Restore (see Restoring a previous version of an article). You can see the article's history by clicking Article history.

If you want to hide the revisions while you are viewing a version, click Show changes at the top to toggle changes off.

Click Back to return to the published version of the article.

Restoring a previous version of an article

You can view previous versions of an article and restore any version to make it the current published version. You cannot restore individual revisions in a version. You can restore previous versions of the article only.

Note: Once an article has been migrated to the new article editor, it will no longer open or be editable in the legacy editor. This applies to restoring previous versions as well. When you restore a previous version of an article that was created in the legacy article editor, the article will still open in the new article editor. You can't restore the legacy article editor, even if the article you're restoring was edited and published using the legacy editor.

Note: When you restore a version of an article that contained a content block, the content block will be unlinked and the content will be inlined in the article.

To view a previous version of an article

In help center, navigate to the article, then click Edit article in the top menu bar.

Click the Revisions icon ( ) on the collapsible panel to open the Revisions view in the article sidebar.

Select the version you want to restore in the article sidebar, then click Restore.
The entire version of the article will be restored. You cannot restore individual revisions.

Click Restore again to confirm that you want to revert to that version.
The article editor shows the restored selected version, ready to be published.

Click Save or, on Enterprise plans, click the Save drop-down arrow, then select Publish.