Placing articles in multiple sections with article multiplacement


Article multiplacement lets you create one article and place it in up to 10 different sections across all brands in your help center.


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Verified AI summary ◀▼
Article multiplacement allows you to place a single article in up to 10 sections across different brands in your help center. Each placement shares the same content but has a unique ID and configuration. When you update the article, all placements update automatically. This feature helps you manage content efficiently and ensures consistency across multiple sections and brands.




Article multiplacement lets you create one article and place it in up to 10 different
sections across all brands in your help center.
Article placements share the same title and body but have a unique article ID and
placement configuration that tells your help center where the article should appear. As
a result, when you update the content of an article, the content of related placements
are also updated and published. This powerful feature makes it possible to create
content once and share it between multiple sections and brands.
Note: Because article placements each have a unique article ID and
URL, all placements appear in search results.


This article contains the following sections:
Understanding article
multiplacement
Creating article
placements


Related articles:
Working with article placements




Understanding article multiplacement

Every help center article consists of the article itself, and its placement
configuration in your help center. The article includes a title, body content, and
management permissions. The content of each article is unique to that article, and
is carried over to each of the related placements. When you make and publish changes
to article content, all related placements are also automatically updated.
Each article can include up to 10 placement configurations, each of which specifies
the brand and section in which you want the article to appear in your help center.
Within the placement configuration, you can also define the unique settings for that
placement (for example, viewing permissions, SEO keywords, and comments).
Once you create an article and configure the sections in which you want it to appear,
you can publish the article to automatically render the placement articles. From an
end-user standpoint, each placement article appears as a standalone article in the
help center. There are no outward indications that the article is a placement,
rather than a unique, standalone article.




Creating article placements

You can create article placements to place your article in up to 10 different
sections across all brands in your help center.

To create article placements
In your help center, navigate to the
article to which you want to add placements, then click Edit article
in the top menu bar.

If the Article settings panel is not displayed in the sidebar, click
the Article settings icon ( ) to expand the panel.
In the Placement section, click + to create a placement.

In the Sections area, click Manage sections.

Select a brand and section in which you want the article to live.

Continue selecting additional sections until you've reached the maximum
limit of 10 sections (including the original placement for the
article).
Click Done. The Sections area in the Placement card now shows the
sections that you added.

Click Create placement. The placements you created are added to the
Placements list for the article.


For each placement you created, you can click the:

Placement card to open the Placement panel and configure settings for the
selected placement. For example, you can set viewing permissions,
define content tags and labels, and turn on comments.

Options menu ( ) on the placement card to
edit or delete the placement, or preview the placed article in the
help center. See Working with article
placements.



Click Update settings, then click Save.
When you're ready to publish your article, click the drop-down arrow on the
Save button, then select Publish. Changes to settings
are effective immediately after pressing Save, while changes to the
title and body content are published when you select Publish. One
publish action publishes the update in all configured placements.
Placements are rendered into articles in the requested sections, each
with their own help center article ID.






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