Attaching media to articles

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You can attach media (for example images and documents) to your help center knowledge base articles. Any media that you upload from the media library will be displayed as an attachment in the article settings and available for users to download. You can attach media in any file format, however the media you attach must be within the product limits. The maximum size for article attachments is 20 MB.

When you attach media to an article, you can select the file you want to attach from the media library, a place to store and manage images and attachments.

To attach media to an article

In help center or Knowledge admin, create a new article or edit an existing article.

If the Article settings panel is not displayed in the sidebar, click the Article settings icon () to expand the panel.

Click the Placement card to expand the Placement panel, then scroll down to the Attachments section.

Click Manage attached media..
The media library opens and displays all media attached to this article. You can select the tabs to display the media you want to work with:

This article: Displays all media attached to this article.

Your media: Displays all media that you've uploaded to your account.

All media (Knowledge admins only): Displays all media that have been uploaded to your account.

If you want to upload a new attachment to the media library, click Upload media, then browse to the attachment you want to upload and click Open to add it to the media library.
Note: Alternatively, you can drag and drop your media file directly into the media library to upload it.

Select the media you want to attach, then click Attach media
The media appears with other article attachments under the Attachments section in Article settings.

Click Update settings.
If the article has been published, the attachments now appear as links at the bottom of the published article.