Using the content blocks list to view and edit content blocks

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<p id="docs-hc-snippet" style="display: none;">The content blocks list provides an overview of all content blocks in your knowledge base. You can use this list to view the content blocks, when they were last edited, and in how many articles they are being used. You can also click into content blocks in this list to view more detailed information and edit the content block.</p>
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<p id="docs-ai-summary-content">The content blocks list lets you view all content blocks in your knowledge base, check when they were last edited, and see which articles use them. You can open a content block to review related articles before editing, then update the master content block so changes appear everywhere it’s used. It’s useful for managing shared content, content block editing, and article consistency.</p>
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<div class="body">

<p class="p" dir="ltr">The content blocks list provides an overview of all content blocks in your knowledge
base. You can use this list to view the content blocks, when they were last edited, and
in how many articles they are being used. You can also click into content blocks in this
list to view more detailed information and edit the content block.</p>
<p class="p">This article covers the following topics:</p>
<ul class="ul" id="zug_hc_using_the_content_blocks_list__ul_mhr_cwd_yjc">
<li class="li"><a class="xref" href="#topic_vjn_bzd_yjc">Accessing the content blocks list</a></li>
<li class="li"><a class="xref" href="#topic_yhb_tgb_npb">Viewing a content block</a></li>
<li class="li"><a class="xref" href="#topic_cqw_m22_yjc">Editing a content block</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_vjn_bzd_yjc">
<h2 class="title topictitle2" id="ariaid-title2">Accessing the content blocks list</h2>
<div class="body">
<p class="p">You must be a Knowledge admin or an agent with permissions to access the content
blocks list.</p>
<p class="p"><strong class="ph b">To access the content blocks list</strong></p>
<div class="p">
<ol class="ol" id="topic_vjn_bzd_yjc__ol_q5f_3mw_qpb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Manage articles</strong>
(<img class="image" id="topic_vjn_bzd_yjc__d8e24" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_manage_articles.png">) in the sidebar.</span></li>
<li class="li">Under <strong class="ph b">Content objects</strong>, click <strong class="ph b">Content blocks</strong>.<p class="p">A list of all
content blocks in your account appear.</p>
<p class="p"><img class="image img-screenshot" id="topic_vjn_bzd_yjc__image_uz3_xpy_xjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-0726-contblocklist.png" width="800"></p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_yhb_tgb_npb">
<h2 class="title topictitle2" id="ariaid-title3">Viewing a content block</h2>
<div class="body">
<p class="p" dir="ltr">Any changes you make to the content block will affect articles in which it
appears. For this reason, it's important to view the list of related articles before
editing and updating the content. </p>
<p class="p" dir="ltr"><strong class="ph b">To view a content block</strong></p>
<ol class="ol" id="topic_yhb_tgb_npb__ol_sjw_22b_npb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Manage articles</strong>
(<img class="image" id="topic_yhb_tgb_npb__d8e24" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_manage_articles.png">) in the sidebar.</span></li>
<li class="li">Under <strong class="ph b">Content objects</strong>, click <strong class="ph b">Content blocks</strong>.</li>
<li class="li">From the content blocks list, click the content block that you want to view.
<p class="p">The content block opens in the content block editor. The pane at right
lists the articles that contain this content block. Any changes to the
content block will affect the listed articles. </p>
<p class="p"><img class="image img-screenshot" id="topic_yhb_tgb_npb__image_ns1_fqy_xjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-0726-contblock-articlelist-view.png" width="800"></p>
</li>
<li class="li">Click any of the listed articles to open the article details. <p class="p">Click the
article link to open the article in the article editor, where you can work
with the placed content block. </p>
<p class="p"><img class="image img-screenshot" id="topic_yhb_tgb_npb__image_vbb_4n2_yjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-content-block-articlepanel.png" width="300"></p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_cqw_m22_yjc">
<h2 class="title topictitle2" id="ariaid-title4">Editing a content block</h2>
<div class="body">
<p class="p" dir="ltr">When you're editing content blocks from the content blocks list, you're
editing the master version of a content block that doesn’t have any context of the
articles that it is inserted in. Therefore, you cannot link a content block to a
heading in an article that the content block is in. However, you can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831783962#topic_vky_znm_mpb" target="_blank">link a content block to other articles</a> in
the help center. </p>
<p class="p">Before editing a content block, be sure that you want the changes you are making to
appear in all of the articles in which it's placed. See <a class="xref" href="#topic_yhb_tgb_npb">Viewing a content block</a>.</p>
<div class="p" dir="ltr">
<strong class="ph b">To edit a content block from the content blocks list</strong><ol class="ol" id="topic_cqw_m22_yjc__ol_mvx_dp2_yjc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Manage articles</strong>
(<img class="image" id="topic_cqw_m22_yjc__d8e24" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_manage_articles.png">) in the sidebar.</span></li>
<li class="li">Under <strong class="ph b">Content objects</strong>, click <strong class="ph b">Content blocks</strong>.</li>
<li class="li">From the content blocks list, click the content block that you want to edit.
<p class="p">The content block opens in the content block editor. For detailed
information about using the content block editor, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5517016948762" target="_blank">Editing content
blocks</a>.</p>
</li>
</ol>
</div>
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