Removing content blocks from articles and your help center

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<p id="docs-hc-snippet" style="display: none;">After youcreate or insert a content block, you can unlink, remove, or delete the content block as needed. Unlinking content blocks turns the content block text into regular text within the article, whereas removing content blocks from articles removes the linked content block text entirely. Deleting content blocks from your account removes the content block from the central content block list and all articles in which the content block appeared.</p>
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<p id="docs-ai-summary-content">You can manage content blocks in three ways: unlink to turn the block into regular text you can edit without affecting other articles, remove to take it out of a single article while keeping it reusable elsewhere, or delete to permanently remove an unused content block from your help center. Use these options to control shared article content and keep your knowledge base accurate.</p>
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<p class="p">After you <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832857754" target="_blank">create or insert a content block</a>, you can unlink,
remove, or delete the content block as needed. Unlinking content blocks turns the content
block text into regular text within the article, whereas removing content blocks from articles
removes the linked content block text entirely. Deleting content blocks from your account
removes the content block from the central content block list and all articles in which the
content block appeared.</p>
<div class="p">This article covers the following topics:<ul class="ul" id="topic-1__ul_bxz_qw2_xwb">
<li class="li"><a class="xref" href="#topic_v22_31y_vjb">Unlinking a content block from within an
article</a></li>
<li class="li"><a class="xref" href="#topic_n2j_j1y_vjb">Removing a content block from an
article</a></li>
<li class="li"><a class="xref" href="#topic_etj_bxt_ypb">Deleting a content block from your help
center</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_v22_31y_vjb">
<h2 class="title topictitle2" id="ariaid-title2">Unlinking a content block from within an article</h2>
<div class="body">
<p class="p">To include the text from a content block in an article and modify it without affecting any
other articles, you must unlink the content block. Once you unlink a content block, the text
from the content block is no longer a content block. It's inserted into the article as
unlinked text and can be modified without impacting any other articles.</p>
<p class="p"><strong class="ph b">To unlink a content block</strong></p>
<div class="p">
<ol class="ol" id="topic_v22_31y_vjb__ol_pfr_dwy_gmb">
<li class="li">Open the article that contains the content block you want to unlink in <strong class="ph b">Edit</strong>
mode.</li>
<li class="li">Click the content block you want to edit, then select the <strong class="ph b">Unlink</strong> icon (<img class="image" height="16" id="topic_v22_31y_vjb__image_i44_gmx_gqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-0726-contblock-unlinkico.png" width="16">).<p class="p"><img alt="Knowledge content blocks menu" class="image img-screenshot" id="topic_v22_31y_vjb__image_rhq_qbt_mpb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-0726-contentblock-edittools.png" width="700"></p>
<p class="p">The content block becomes regular text and is no longer a content
block.</p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_n2j_j1y_vjb">
<h2 class="title topictitle2" id="ariaid-title3">Removing a content block from an article</h2>
<div class="body">
<p class="p">If you want to remove a content block from the article completely, use the remove
option.</p>
<p class="p"><strong class="ph b">To remove a content block from an article</strong></p>
<div class="p">
<ol class="ol" id="topic_n2j_j1y_vjb__ol_bxh_kwy_gmb">
<li class="li">Open the article that contains the content block you want to remove in edit mode.</li>
<li class="li">Click the content block you want to remove, then select the <strong class="ph b">Remove</strong> (<img class="image" id="topic_n2j_j1y_vjb__image_uqc_rny_xjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-0726-contentblock-removeico.png" width="20">) icon.<p class="p">The content block disappears from the
article. The content block remains in any other articles where it is being used and is
still available for reuse.</p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_etj_bxt_ypb">
<h2 class="title topictitle2" id="ariaid-title4">Deleting a content block from your help center</h2>
<div class="body">
<p class="p">Knowledge admins can delete a content block that you no longer want to appear in your help
center articles. The Delete option only appears if the content block is not used in any
articles. If the content block is used in one or more articles, you must remove the block
from the affected articles before you can delete it. </p>
<p class="p">When you delete a content block, it's permanently removed from your account. You can't
restore it afterwards. </p>
<p class="p"><strong class="ph b">To delete a content block from your help center</strong></p>
<ol class="ol" id="topic_etj_bxt_ypb__ol_zyy_nxt_ypb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Manage articles</strong>
(<img class="image" id="topic_etj_bxt_ypb__d8e24" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_manage_articles.png">) in the sidebar.</span></li>
<li class="li">Under the <strong class="ph b">Content objects</strong> tab in the left menu, click <strong class="ph b">Content blocks</strong>.</li>
<li class="li" dir="ltr">From the content block list, click the title that you want to delete. <p class="p">The
content block opens in the content block editor. Refer to the side panel for information
about where the content block appears. If the content block is being used in one or more
articles, you must remove it from the affected articles before you can delete
it.</p>
<p class="p"><img class="image img-screenshot" id="topic_etj_bxt_ypb__image_aqd_v2d_nvb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-edit-cb.png" width="600"></p>
</li>
<li class="li" dir="ltr">
<p class="p">Click the arrow next to the <strong class="ph b">Update</strong> button, then select <strong class="ph b">Delete</strong>. </p>
<div class="p">
<div class="note" id="topic_etj_bxt_ypb__note_gqw_32z_zvb">
<span class="notetitle">Note:</span> If the content block is being used in an article, the Delete
option will not appear. Instead, the Update button will only allow you to update the
existing content block.</div>
</div>
<p class="p"><img class="image img-screenshot" id="topic_etj_bxt_ypb__image_hzp_2fd_nvb" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/ew-guide-delete-cb.png" width="100"></p>
</li>
<li class="li">Click <strong class="ph b">Delete content block</strong>. <p class="p"><img class="image img-screenshot" id="topic_etj_bxt_ypb__image_olb_cyt_ypb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ew-guide-delete-conf-cb-111422.png" width="450"></p>
</li>
</ol>
</div>
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