Permanently deleting a knowledge base article

What's my plan?

All Suites | Team, Growth, Professional, Enterprise, or Enterprise Plus

Support with | Guide Professional or Enterprise

If you want to remove an article from your knowledge base, you must archive the article. You can then permanently delete any articles you have archived. When you delete an article, both the article and any translations associated with the article are permanently deleted and cannot be restored by anyone, including Zendesk.

If you need to delete multiple articles at once, see Updating knowledge base articles in bulk.

You must be a Knowledge admin to delete articles.

To delete an article

In Knowledge admin, click Manage articles () in the sidebar.
The Lists tab opens by default.

Click Archived articles.
A list of your archived articles appears.

Find and select an archived article from your list.
You can browse, search, or add a filter to find a specific article. If the article you want to delete has not been archived, and does not appear in the archived list, you must first you must first archive the article.

In the archived article, click Delete, then click OK to confirm the deletion.

The article and all translations associated with the article are permanently deleted and cannot be restored by anyone, including Zendesk.