Viewing article revisions and restoring a previous version

<p id="docs-hc-snippet" style="display: none;">
Article revisions are the body and title edits that are made to each version
of a knowledge base article. Each time an article is saved, a new version
of the article is saved. You can view the revisions that were made to any
version, and you can restore any version, if you need to.
</p>
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<p class="p">
Article revisions are the body and title edits that are made to each
version of a knowledge
base article. Each time an article is saved, a new version of the article
is saved. You can
view the revisions that were made to any version, and you can restore
any version, if you need
to.
</p>
<div class="p">
<div class="note">
<span class="notetitle">Note:</span> Light agents can't see article
revisions. You need to be a regular agent or Knowledge admin
to view and work with article revisions.
</div>
</div>
<p class="p">
In addition to viewing the revised title and body content for an article,
you can also easily
view the article's complete history of changes, including: publishing
events, author changes,
label changes, body updates, and section changes. Note that inline CSS
changes are not tracked
in the revision history.
</p>
<div class="p">
This article contains the following sections:
<ul class="ul" id="topic_mp1_1mr_t1b__ul_m41_mmr_t1b">
<li class="li">
<a class="xref" href="#topic_whs_hmr_t1b">Viewing revisions for an article</a>
</li>
<li class="li">
<a class="xref" href="#topic_lqp_3mr_t1b">Restoring a previous version of an article</a>
</li>
</ul>
</div>
<p class="p">
To view the history of the article, see
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408820188442#topic_qcf_4tj_t2b" target="_blank">Viewing article events and history for a specific
article</a>.
</p>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_whs_hmr_t1b">
<h2 class="title topictitle2" id="ariaid-title2">Viewing revisions for an article</h2>
<div class="body">
<p class="p">
You can view previous versions of an article and the revisions that
were made in each
version. Revisions include all changes made to the title and body
content.
</p>
<p class="p">
<strong class="ph b">To view revisions for an article</strong>
</p>
<ol class="ol" id="topic_whs_hmr_t1b__ol_mrt_tdq_cy">
<li class="li">
In
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a>,
navigate to the article you want to
review, then click <strong class="ph b">Edit article</strong>
in the top menu bar.
</li>
<li class="li">
Click the Revisions icon (<img class="image" id="topic_whs_hmr_t1b__image_tx3_prj_rzb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-revisions-icon-contxtpnl.png" width="18">)
on the collapsible panel to open the Revisions view
in the article sidebar.
</li>
<li class="li">
Select any version in the article sidebar to see the changes
that were made to that
version.
<p class="p">
<img class="image img-screenshot" id="topic_whs_hmr_t1b__image_pqg_5cc_v1b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/article_revisions_versions_in_sidebar.png" width="175">
</p>
</li>
<li class="li">
Review the changes.
<p class="p">
The revisions show you the differences between the selected
version and the previous version of the article. Removed
content is shown in red and
added content is shown in green.
</p>
<p class="p">
<img class="image img-screenshot" id="topic_whs_hmr_t1b__image_eyj_ddc_v1b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/article_revisions_edits.png" width="500">
</p>
<p class="p">
You can
restore a previous version if you want, by clicking
<strong class="ph b">Restore</strong> (see
<a class="xref" href="#topic_lqp_3mr_t1b">Restoring a previous version of an article</a>).
You can see the article's history by
clicking <strong class="ph b">Article history</strong>.
</p>
</li>
<li class="li">
If you want to hide the revisions while you are viewing a version,
click <strong class="ph b">Show
changes</strong>
at the top to toggle changes off.
</li>
<li class="li">
Click <strong class="ph b">Back</strong> to return to the published
version of the article.
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_lqp_3mr_t1b">
<h2 class="title topictitle2" id="ariaid-title3">Restoring a previous version of an article</h2>
<div class="body">
<p class="p">
You can view previous versions of an article and restore any version
to make it the current
published version. You cannot restore individual revisions in a version.
You can restore
previous versions of the article only.
</p>
<div class="p">
<div class="note" id="topic_lqp_3mr_t1b__note_adt_ww3_2fc">
<span class="notetitle">Note:</span> When you restore a version
of an article that contained a
content block, the content block will be unlinked and the content
will be inlined in the
article.
</div>
</div>
<p class="p">
<strong class="ph b">To view a previous version of an article</strong>
</p>
<ol class="ol" id="topic_lqp_3mr_t1b__ol_r1l_5mt_51b">
<li class="li">
In
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a>,
navigate to the article, then click
<strong class="ph b">Edit article</strong> in the top menu bar.
</li>
<li class="li">
Click the Revisions icon (<img class="image" id="topic_lqp_3mr_t1b__image_fyg_rwm_zbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-revisions-icon-contxtpnl.png" width="18">)
on the collapsible panel to open the Revisions view
in the article sidebar.
</li>
<li class="li">
Select the version you want to restore in the article sidebar,
then click
<strong class="ph b">Restore</strong>.
<p class="p">
The entire version of the article will be restored. You cannot
restore
individual revisions.
</p>
</li>
<li class="li">
Click <strong class="ph b">Restore</strong> again to confirm
that you want to revert to that version.
<p class="p">
The
article editor shows the restored selected version, ready
to be published.
</p>
</li>
<li class="li">
Click <strong class="ph b">Save</strong> or, on Enterprise plans,
click the <strong class="ph b">Save</strong> drop-down arrow,
then
select <strong class="ph b">Publish</strong>.
</li>
</ol>
</div>
</div>
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