Managing content tags

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<p id="docs-hc-snippet" style="display: none;">Content tagsare descriptive terms that you can assign to articles and posts to group them by a common attribute. If you've created content tags, you can edit, delete, or merge them as needed.</p>
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<p id="docs-ai-summary-content">You can manage content tags by editing their names, deleting unwanted tags, or merging duplicates to keep your help center organized. Editing updates the tag name across all content, deleting removes the tag from all associated articles, and merging combines tags while retaining the chosen tag name. These actions help maintain clear, relevant tagging for better content grouping and searchability.</p>
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<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4848925672730" target="_blank">Content tags</a> are descriptive terms that you can assign
to articles and posts to group them by a common attribute. If you've created content tags,
you can edit, delete, or merge them as needed.</p>
<p class="p" dir="ltr">This article covers the following topics:</p>
<ul class="ul" id="topic_zny_ltm_n1b__ul_m15_f3k_bvb">
<li class="li" dir="ltr"><a class="xref" href="#topic_kdy_qsp_bvb">Editing content tags</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_e5d_gvp_bvb">Deleting content tags</a></li>
<li class="li"><a class="xref" href="#topic_rsf_3dw_mwb">Merging content tags</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_kdy_qsp_bvb">
<h2 class="title topictitle2" id="ariaid-title2">Editing content tags</h2>
<div class="body">
<p class="p">You can edit content tags if you want to change the name of the tag. When updated, the new
name will appear in all places where the content tag appears.</p>
<div class="p">
<strong class="ph b">To edit a content tag</strong><ol class="ol" id="topic_kdy_qsp_bvb__ol_pqt_tsp_bvb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Arrange content</strong>
(<img class="image" id="topic_kdy_qsp_bvb__d8e48" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_arrange_articles.png">) in the sidebar.</span></li>
<li class="li">Click <strong class="ph b">Manage content tags</strong> to display a list of your current content tags.</li>
<li class="li">On the content tag you want to edit, click the options menu (<img class="image" id="topic_kdy_qsp_bvb__image_h21_wtp_bvb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/theming_theme_menu_gear2.png">), then select <strong class="ph b">Edit</strong>.<p class="p"><img class="image img-screenshot" id="topic_kdy_qsp_bvb__image_bh2_m5p_bvb" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/guide-content-tag-mgmt-List.png" width="500"></p>
</li>
<li class="li">If you want to view a list of articles and posts that use the content tag you are
about to edit, click <strong class="ph b">View tagged content</strong>.<p class="p"><img class="image img-screenshot" id="topic_kdy_qsp_bvb__image_ucy_1vp_bvb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ew-guide-content-tag-crop-taggedcontent.jpg" width="250"></p>
</li>
<li class="li">In the <strong class="ph b">Name</strong> field, enter the name you want to assign to the content tag, then
click <strong class="ph b">Save</strong>.<p class="p">All articles and posts that use that tag will be updated with the
new tag name.</p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_e5d_gvp_bvb">
<h2 class="title topictitle2" id="ariaid-title3">Deleting content tags</h2>
<div class="body">
<p class="p" dir="ltr">You can delete content tags if you no longer want them to appear in your help
center. When you delete a content tag it is removed from all articles and posts to which it
was applied. To view a list of content that will be affected prior to deletion, see <a class="xref" href="#topic_kdy_qsp_bvb">Editing content tags</a>.</p>
<p class="p"><strong class="ph b">To delete a content tag</strong></p>
<ol class="ol" id="topic_e5d_gvp_bvb__ol_nyf_rxp_bvb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Arrange content</strong>
(<img class="image" id="topic_e5d_gvp_bvb__d8e48" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_arrange_articles.png">) in the sidebar.</span></li>
<li class="li">Click <strong class="ph b">Manage content tags</strong> to display a list of your current content tags.</li>
<li class="li">On the content tag you want to delete, click the options menu (<img class="image" id="topic_e5d_gvp_bvb__image_v1j_txp_bvb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/theming_theme_menu_gear2.png">), then select <strong class="ph b">Delete</strong>.<p class="p"><img class="image img-screenshot" id="topic_e5d_gvp_bvb__image_nt3_w2w_mwb" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/guide-content-tag-mgmt-List.png" width="500"></p>
</li>
<li class="li">Review the warning message, then click <strong class="ph b">Delete content tag</strong>.<p class="p">The content tag is
removed from all articles and posts on which it appeared.</p>
<p class="p"><img class="image img-screenshot" id="topic_e5d_gvp_bvb__image_fll_hyp_bvb" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/ew-guide-content-tag-delete-conf.png" width="350"></p>
</li>
</ol>
<p class="p"><strong class="ph b">To delete content tags in bulk</strong></p>
<ol class="ol" id="topic_e5d_gvp_bvb__ol_dr5_r1q_bvb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Arrange content</strong>
(<img class="image" id="topic_e5d_gvp_bvb__d8e48" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_arrange_articles.png">) in the sidebar.</span></li>
<li class="li">Click <strong class="ph b">Manage content tags</strong> to display a list of your current content tags.</li>
<li class="li">From the content tags list, select the content tags that you want to delete.<p class="p"><img class="image img-screenshot" id="topic_e5d_gvp_bvb__image_gr5_r1q_bvb" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/ew-guide-content-tag-bulk-select.png" width="500"></p>
</li>
<li class="li">At the bottom of the page, click <strong class="ph b">Delete</strong>.<p class="p"><img class="image img-screenshot" id="topic_e5d_gvp_bvb__image_qhq_jbq_bvb" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/guide-cont-tag-merge-delete.png" width="200"></p>
</li>
<li class="li">Review the warning message, then click <strong class="ph b">Delete content tags</strong>.<p class="p">The content tags
are removed from all articles and posts on which they appeared.</p>
<p class="p"><img class="image img-screenshot" id="topic_e5d_gvp_bvb__image_hr5_r1q_bvb" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/ew-guide-content-tag-bulk-delete-conf.png" width="350"></p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_rsf_3dw_mwb">
<h2 class="title topictitle2" id="ariaid-title4">Merging content tags</h2>
<div class="body">
<p class="p">You can merge content tags if you want to combine duplicate or related tags into a single
tag without losing track of the content associated with each tag. When you merge content tags, you
retain the name of the tag that you are merging to, and the tags that you merged from are
deleted.</p>
<p class="p"><strong class="ph b">To merge a content tag</strong></p>
<ol class="ol" id="topic_rsf_3dw_mwb__ol_ug4_nfw_mwb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Arrange content</strong>
(<img class="image" id="topic_rsf_3dw_mwb__d8e48" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_arrange_articles.png">) in the sidebar.</span></li>
<li class="li">Click <strong class="ph b">Manage content tags</strong> to display a list of your current content tags.</li>
<li class="li">Click the options menu (<img class="image" id="topic_rsf_3dw_mwb__image_pmc_rfw_mwb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/theming_theme_menu_gear2.png">) on the tag that you want to merge into another tag, then
select <strong class="ph b">Merge</strong>.<p class="p"><img class="image img-screenshot" id="topic_rsf_3dw_mwb__image_qmc_rfw_mwb" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/guide-content-tag-select-to-merge.png" width="500"></p>
</li>
<li class="li">In <strong class="ph b">Merge content tag</strong>, select the content tag into which you want to merge the
tag.<p class="p"><img class="image" id="topic_rsf_3dw_mwb__image_ylb_mgw_mwb" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/guide-content-tag-merge-2a.png" width="500"></p>
</li>
<li class="li">Click <strong class="ph b">Merge content tag</strong>.<p class="p">The content tag is merged. The original content tag is
deleted and content associated with it is moved to the merged tag.</p>
</li>
</ol>
<div class="p">
<strong class="ph b">To merge content tags in bulk</strong><ol class="ol" id="topic_rsf_3dw_mwb__ol_ckg_phw_mwb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Arrange content</strong>
(<img class="image" id="topic_rsf_3dw_mwb__d8e48" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_arrange_articles.png">) in the sidebar.</span></li>
<li class="li">Click <strong class="ph b">Manage content tags</strong> to display a list of your current content tags.</li>
<li class="li">From the content tags list, select the tags that you want to merge into another
tag.</li>
<li class="li">At the bottom of the page, click <strong class="ph b">Merge</strong>.<p class="p"><img class="image img-screenshot" id="topic_rsf_3dw_mwb__image_bps_ljw_mwb" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/guide-cont-tag-merge-delete.png" width="200"></p>
</li>
<li class="li">In <strong class="ph b">Merge content tag</strong>, select the content tag into which you want to merge your
selected tags.<p class="p"><img class="image" id="topic_rsf_3dw_mwb__image_hkx_lkw_mwb" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/guide-content-tag-merge-3b.png" width="500"></p>
</li>
<li class="li">Click <strong class="ph b">Merge content tags.</strong><p class="p">The content tags are merged. The original content
tags are deleted and content associated with them is moved to the merged tag.</p>
</li>
</ol>
</div>
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