Inserting and editing links in articles

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Knowledge admins can create, edit, and remove links in any new or existing article in the knowledge base. Agents who are not Knowledge admins can create, edit, and remove links in articles where they have management permissions.

This article contains the following sections:

Inserting links in articles

Editing links in articles

Removing links in articles

Inserting links in articles

You can insert a link in an article for existing text or at the point where your cursor appears.

To insert a link in an article

In your help center or Knowledge admin, create a new article or edit an existing article.

Highlight text or place the cursor where you want the link to appear, then click Insert/edit link on the editor's toolbar.

In the dialog box, do one of the following:

To link to a URL, in the URL tab, paste in the link URL. For example, https://zendesk.com. Make sure you include the entire URL, including the HTTP or HTTPS format. If you don't add the entire URL, you'll get a broken link.

To link to a heading in this article, click the Heading tab, then select a heading in the article.
The title of each heading appears, along with its style, so that you know the heading level for each heading in the article.

To link to an article in your Help Center, click the Help Center article tab, then select an article title that appears or enter a search for an article, then select an article that appears.
Note: If you use multiple languages in your Help Center, we recommend inserting links using the Help Center article tab, to ensure that the article opens in the language that the customer is currently viewing the Help Center.

Click Clear beside the article title if you want to remove the link to an article and select a new article.

In Text on link, enter or edit the link text you want to appear in the article.
If you highlighted text in the article before you click the Link button, the text appears in the field. If you edit the text here, it will update in the article.

Select Open in new tab if you'd like the link to open in a new browser tab.
If the checkbox is not selected, the link will open in the current browser tab, replacing the article.

Click Link.
The link appears in the article.

Editing links in articles

You can edit any existing link in an article to change the text or link target.

To edit an existing link article

In your help center or Knowledge admin, open an existing article in edit mode.

Highlight the link you want to edit in the article.

To change the link text, simply type over the existing text.

To change the link target, click Insert/edit link on the editor's toolbar, then do any of the following:

In the URL tab, select the existing URL in the field and paste in a new URL, then click Link.

Click the Heading tab, select a heading in the article, then click Link.

Click the Help Center article tab, click Clear, if an article is currently selected, and select another article in your Help Center, then click Link

The link is updated in the article.

Removing links in articles

You can remove a link from text if you want to the text to be plain text and no longer a link.

To remove an existing link in an article

In your help center or Knowledge admin, open an existing article in edit mode.

Highlight the link you want to remove in the article.

Click Insert/edit link on the editor's toolbar, then do any of the following:

Click Remove link at the bottom of the dialog box.

The link is removed from the article.