Placing articles in multiple sections with article multiplacement

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<p id="docs-hc-snippet" style="display: none;">Article multiplacement lets you create one article and place it in up to 10 different sections across all brands in your help center.</p>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">Article multiplacement lets you create one article and place it in up to 10 sections across multiple brands, while keeping the title and body synced across all placements. You can set different permissions, SEO keywords, and comments for each placement, then publish once to update them all. Each placement appears as a separate article in search results.</p>
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<p class="p">Article multiplacement lets you create one article and place it in up to 10 different
sections across all brands in your help center. </p>
<p class="p">Article placements share the same title and body but have a unique article ID and
placement configuration that tells your help center where the article should appear. As
a result, when you update the content of an article, the content of related placements
are also updated and published. This powerful feature makes it possible to create
content once and share it between multiple sections and brands.</p>
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<div class="note" id="topic_abk_msc_mcc__note_bv5_wnk_rgc">
<span class="notetitle">Note:</span> Because article placements each have a unique article ID and
URL, all placements appear in search results.</div>
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<div class="non-responsive"><iframe allowfullscreen="true" class="iframe embed-responsive-item" controls="controls" height="360" src="https://fast.wistia.net/embed/iframe/qre7yvc93j" width="640"></iframe></div>
<div class="p">This article contains the following sections:<ul class="ul" id="topic_abk_msc_mcc__ul_vpk_cdm_pcc">
<li class="li"><a class="xref" href="#topic_hsc_gdm_pcc">Understanding article
multiplacement</a></li>
<li class="li"><a class="xref" href="#topic_yng_kdm_pcc">Creating article
placements</a></li>
</ul>
</div>
<div class="p">Related articles:<ul class="ul" id="topic_abk_msc_mcc__ul_h3n_gyl_pfc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9354870209690" target="_blank">Working with article placements</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_hsc_gdm_pcc">
<h2 class="title topictitle2" id="ariaid-title2">Understanding article multiplacement</h2>
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<p class="p">Every help center article consists of the article itself, and its placement
configuration in your help center. The article includes a title, body content, and
management permissions. The content of each article is unique to that article, and
is carried over to each of the related placements. When you make and publish changes
to article content, all related placements are also automatically updated.</p>
<p class="p">Each article can include up to 10 placement configurations, each of which specifies
the brand and section in which you want the article to appear in your help center.
Within the placement configuration, you can also define the unique settings for that
placement (for example, viewing permissions, SEO keywords, and comments). </p>
<p class="p">Once you create an article and configure the sections in which you want it to appear,
you can publish the article to automatically render the placement articles. From an
end-user standpoint, each placement article appears as a standalone article in the
help center. There are no outward indications that the article is a placement,
rather than a unique, standalone article. </p>
<p class="p"><img class="image" id="topic_hsc_gdm_pcc__image_tw1_gng_qcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/article+multiplacement+-+doc+2+(1).png" width="800"></p>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_yng_kdm_pcc">
<h2 class="title topictitle2" id="ariaid-title3">Creating article placements</h2>
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<p class="p">You can create article placements to place your article in up to 10 different
sections across all brands in your help center. You must be a Knowledge admin to
create and manage article placements.</p>
<div class="p">
<strong class="ph b">To create article placements</strong><ol class="ol" id="topic_yng_kdm_pcc__ol_bk4_qxq_tcc">
<li class="li">In your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a>, navigate to the
article to which you want to add placements, then click <strong class="ph b">Edit article</strong>
in the top menu bar.<p class="p"><img class="image" id="topic_yng_kdm_pcc__image_knr_xbr_tcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hc_top_menu_edit_article.png" width="200"></p>
</li>
<li class="li">If the <strong class="ph b">Article settings</strong> panel is not displayed in the sidebar, click
the <strong class="ph b">Article settings</strong> icon (<img class="image" id="topic_yng_kdm_pcc__image_atg_ydr_tcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-art-settings-icon.png" width="25">) to expand the panel.</li>
<li class="li">In the Placement section, click + to create a placement.<p class="p"><img class="image" id="topic_yng_kdm_pcc__image_xct_xjr_tcc" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/guide-createplacement.png" width="350"></p>
</li>
<li class="li">In the Sections area, click <strong class="ph b">Manage sections</strong>.<p class="p"><img class="image" id="topic_yng_kdm_pcc__image_u2h_155_pfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-art-multi-mng-sections.png" width="275"></p>
</li>
<li class="li">Select a brand and section in which you want the article to live.<p class="p"><img class="image" id="topic_yng_kdm_pcc__image_m5y_fmr_tcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-select-sections.png" width="650"></p>
</li>
<li class="li">Continue selecting additional sections until you've reached the maximum
limit of 10 sections (including the original placement for the
article).</li>
<li class="li">Click <strong class="ph b">Done</strong>. The Sections area in the Placement card now shows the
sections that you added.<p class="p"><img class="image" id="topic_yng_kdm_pcc__image_p5r_xmr_tcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-create-placement-list.png" width="325"></p>
</li>
<li class="li">Click <strong class="ph b">Create placement</strong>.<p class="p">The placements you created are added to the
Placements list for the article. </p>
<p class="p"><img class="image" id="topic_yng_kdm_pcc__image_jhg_bpr_tcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-final-placement.png" width="300"></p>
</li>
<li class="li">For each placement you created, you can click the:<ul class="ul" id="topic_yng_kdm_pcc__ul_myl_tp5_pfc">
<li class="li">
<strong class="ph b">Placement card</strong> to open the Placement panel and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839258778#topic_bpt_tdq_cy" target="_blank">configure settings</a> for the
selected placement. For example, you can set viewing permissions,
define content tags and labels, and turn on comments.</li>
<li class="li">
<strong class="ph b">Options menu </strong>(<img class="image" id="topic_yng_kdm_pcc__image_gmr_l55_pfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide-options-menu-artmulti.png" width="15">) on the placement card to
edit or delete the placement, or preview the placed article in the
help center. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9354870209690" target="_blank">Working with article
placements.</a>
</li>
</ul>
</li>
<li class="li">Click <strong class="ph b">Update settings</strong>, then click <strong class="ph b">Save</strong>.</li>
<li class="li">When you're ready to publish your article, click the drop-down arrow on the
<strong class="ph b">Save</strong> button, then select <strong class="ph b">Publish</strong>.<p class="p">Changes to settings
are effective immediately after pressing Save, while changes to the
title and body content are published when you select Publish. One
publish action publishes the update in all configured placements.
Placements are rendered into articles in the requested sections, each
with their own help center article ID. </p>
</li>
</ol>
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