Configuring and deploying live chat

The process for configuring and deploying live chat depends on how you're using Zendesk:

If you are using Zendesk live chat, and no other Zendesk products, you'll follow the Zendesk Chat-only path.

If you are using Zendesk live chat plus Zendesk Support, you follow the Zendesk Chat + Support path.

I’m a Zendesk live chat-only customer

Configuring the appearance of the Chat widget

Creating and enabling your Chat forms

Allowing visitors to rate live chats

Establishing your security settings

Adding live chat to your website

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I’m a Zendesk live chat + Support customer

Enabling Chat in the Web Widget (Classic)

Configuring the appearance of the Web Widget (Classic)

Creating and enabling your Chat forms

Allowing visitors to rate chats

Establishing your security settings

Adding Chat to your website or help center

Get started