Using the Sidebar Search app

Important: The Sidebar Search app will be discontinued on October 21, 2026. See the announcement for more information.

The Sidebar Search app helps agents solve tickets more efficiently by letting them search your Zendesk without leaving the ticket page. While working on a ticket, an agent can use the app to search for articles, tickets, comments, users, or organizations in your Zendesk.

In the following example, the agent received a support request about returning a pair of shoes and searched for tickets with the terms "return" and "order".

To use the Sidebar Search app

Display the Sidebar Search app on the ticket page by clicking the Apps button on the upper-right side of the page.

Use the Search for: drop-down menu to define a basic search and press enter.

Optionally, click Advanced to define a filter based on ticket status, dates the ticket was created or updated, or ticket assignee.

Click a search result to open the page in a separate browser tab.