Installing and using the Super Admin app


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The Super Admin app is a tool for bulk updating agents and end users in Zendesk Support. An administrator can search for agents or end users by several properties, and then either export the result or select specific users to update in bulk. This article contains the following topics:
Installation
Using the Super Admin app
Searching for and updating agents
Searching for and updating end users
Release Notes
Feedback
Installation
In Admin Center, click Apps and integrations ) in the sidebar, then select Apps > Zendesk Support apps.
Click the Marketplace button and search for "Super Admin" in the search bar at the upper left of the page.
Click the Super Admin app icon, and click Install.
Select your account to install this app.
In the Installation section, select any of the settings that you want to apply to your configuration.
Click Install.
Using the Super Admin app Click on the Super Admin icon on the left sidebar, and the full page application opens in a tab. From the main page, you can choose to search and manage agents or end users. Searching for agents You can search for agents by roles and groups. Alternatively, you can click on Suspended or Active status and see all agents that are in that state. There is also a search box that can be used to search for values in Name, Email, or Tags. After the search results are found, click the Export button to export the list of agents to a CSV file for further analysis. You can also toggle various fields in the view by clicking the gear icon next to the Export button: Updating multiple agents After searching for agents, you can update the details of multiple agents. To update multiple agents
When your list of agents is shown, select the checkbox next to the agents you would like to edit.

Click Edit Agents and update the following fields:

Role
Default group
Add tags
Remove tags
Suspension: active or suspended



Click Confirm and wait for the app to complete the updates. Note: During the update process, do not close the app window.
Searching and updating end users The app also enables searching and updating multiple end users. To search and update end users
In the SuperAdmin app, click the End Users tab.
Search for end users by keywords in the search field, or click on the Suspended/Active status.
Once the search results has been found, toggle various fields in the view by clicking the gear icon.

Once your list of end users has been found, select the checkbox next to the agents you would like to edit.

Click on the Edit End Users button and update the following fields:

Role
Add tags
Remove tags
Suspension: active or suspended



Click Confirm and wait for the app to complete the updates. Note: During the update process, do not close the app window.
Release notes Version 1.1.1 - 2021-03-08 Translations for non-English languages released Version 1.1.0 - 2020-09-28 New feature - Added the ability to terminate agents sessions Version 1.0.1 - 2020-09-09
Added a loading indicator
Updated agents and end-users screen so that it doesn't fetch all rows on load
Restricted agent group searching by the default group
Removed listing of all groups (Just default group)
Version 1.0 - 2020-06-22 Initial release Feedback Post any Super Admin app feedback or feature requests in the official feedback thread in the Community. {
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