Installing and using the Five Most Recent app

<p>The <a href="https://www.zendesk.com/marketplace/apps/support/6848/five-most-recent" rel="noopener" target="_blank">Five Most Recent app</a> <span>allows an agent to see the most recent tickets, users and organizations that are associated with the requester on the current ticket. Clicking on one of the recent tickets, users, or organizations will open it up in a new tab.</span></p>
<p><img alt="mceclip1.png" src="https://support.zendesk.com/hc/article_attachments/4408894631706"></p>
<p>This article includes the following topics:</p>
<ul>
<li><a href="#h_cc5354a3-b593-4464-b380-5ce8c556dbd7" target="_self">Installing the app</a></li>
<li><a href="#h_a01f8f7d-066b-43df-b557-1eed7dcc5598" target="_self">Using the app</a></li>
<li><a href="#h_b00b19ad-433c-4be5-b5fa-6eb1f6947210" target="_self">Release notes</a></li>
</ul>
<h2 id="h_cc5354a3-b593-4464-b380-5ce8c556dbd7"><span>Installing the app</span></h2>
<ol>
<li><span>In Zendesk Support, click <strong>Admin</strong> (<img alt="" src="https://support.zendesk.com/hc/article_attachments/360043525093/manage_icon.png">), then select <strong>Apps</strong> &gt; <strong>Marketplace</strong>. Enter "Five Most Recent" in the search bar at the upper right of the page.</span></li>
<li><span> Click on the <strong>Five Most Recent</strong> app icon, and click <strong>Install</strong>.</span></li>
<li> On the <strong>Installation</strong> page, under <strong>Title</strong> enter a name for the app, enable group and role restrictions if required. These configuration options are also available after installation by navigating to <span> <strong>Admin</strong> &gt; <strong>Apps</strong> &gt; <strong>Manage.<br></strong></span><span></span>
</li>
</ol>
<h2 id="h_01HKZ46WQP2W0SGJ4A33DNWVED">Using the app</h2>
<p>While working on a ticket, an agent or administrator can see other tickets from the requester, or on the Basic plan, other users and organizations that are associated to the user.</p>
<ol>
<li>Click on the item to display details in a new tab.<img alt="mceclip3.png" src="https://support.zendesk.com/hc/article_attachments/4408889607450">
</li>
</ol>
<h2 id="h_b00b19ad-433c-4be5-b5fa-6eb1f6947210">Release notes</h2>
<p>Version 2.2.0 - 2021-01-07</p>
<ul>
<li>Added users and organizations as part of the Basic plan</li>
</ul>
<p>Version 2.3.0 - 2021-07-29</p>
<ul>
<li>Convert paid features of the app to the Free plan</li>
</ul>
<p>Version 2.3.1 - 2021-07-29</p>
<ul>
<li>Fixed an issue where the Most recent tickets section was not opened by default</li>
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