Installing and using the Advanced Search app

<p><span style="font-weight: 400;">The </span><a href="https://www.zendesk.com/apps/support/198393/advanced-search/" target="_self" rel="undefined"><span style="font-weight: 400;">Advanced Search app</span></a><span style="font-weight: 400;"> is a tool for building complex search queries against tickets in Zendesk Support by using a form. The results are displayed in table form or can be exported as a CSV file.</span><span style="font-weight: 400;"> </span></p><p><span style="font-weight: 400;">This article contains the following topics:</span></p><ul>
<li data-list-item-id="e156aa6e519e4281543779c319010f8da"><a href="#h_5e1e8c89-e124-4ed6-92c6-f10218e03279" target="_self"><span style="font-weight: 400;">Installation</span></a></li>
<li data-list-item-id="eb58122b1959fc44f4ba6daf559bd38a7"><a href="#h_cf631d39-194c-458e-87b6-a917e3115be3" target="_self">Using the Advanced Search app</a></li>
<li data-list-item-id="e89fa1ce09432f91601d5ac1c19d53093"><a href="#h_49f77529-1181-4916-a33f-81577ec50f0b" target="_self"><span style="font-weight: 400;">Searching custom fields</span></a></li>
<li data-list-item-id="e2100a0635d87b9376be83242e55cd913">
<a href="#h_f5133dc6-f21b-4c4e-93fd-64ee5b84fa45" target="_self"><span style="font-weight: 400;">Exporting search results to CSV</span></a><span style="font-weight: 400;"></span>
</li>
<li data-list-item-id="ed4085e844176d1ea393f916a039c1426"><a href="#h_94659fa1-f93b-4964-8315-96a77dd5dd4e" target="_self"><span style="font-weight: 400;">Release Notes</span></a></li>
</ul><h2 id="h_5e1e8c89-e124-4ed6-92c6-f10218e03279"><span style="font-weight: 400;">Installation</span></h2><ol>
<li data-list-item-id="e7efc6886ae1c41aa161cf425bc56a247">In <a href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_self">Admin Center</a>, click the <strong>Apps and integrations</strong> icon (<img src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">) in the sidebar, then select <strong>Apps &gt; Zendesk Support apps</strong>.</li>
<li data-list-item-id="e661321939f30a33b89dcef67382febe6">Click <strong>Marketplace</strong> at the top of the page and then e<span style="box-sizing: inherit; font-weight: 400;">nter</span><span style="font-weight: 400;"> "Advanced Search" in the Marketplace search bar.</span>
</li>
<li data-list-item-id="e1e4769b84d547429d2d73fc3099ee75b"><span style="font-weight: 400;"> Double-click on the Advanced Search app icon, and click <strong>Install</strong>.</span></li>
<li data-list-item-id="e40e6ca4d428ea2d40b99ba9f3a9e5fb4"> In the Installation section, enter a name for the Advanced Search, enable group and role restrictions if required. These configuration options are also available after installation by navigating to <span style="font-weight: 400;"> <strong>Admin</strong> &gt; <strong>Apps</strong> &gt; <strong>Manage.</strong></span>
</li>
<li data-list-item-id="e125f9d8476075de528ea406982b2c335">On the app details page, click <strong>Install.</strong><br> </li>
</ol><h2 id="h_cf631d39-194c-458e-87b6-a917e3115be3"><span style="font-weight: 400;">Using the Advanced Search app</span></h2><p><span style="font-weight: 400;">Click on the <strong>Advanced Search</strong> icon on the left sidebar, and the full-page application opens in a tab:</span></p><p><span style="font-weight: 400;"><img src="https://support.zendesk.com/hc/article_attachments/7856365060762" alt=""></span></p><p><span style="font-weight: 400;">You can search for all the fields displayed, including searching date fields using a "between" operator.  Multiple search criteria can be used at the same time, and multiple criteria are joined using "AND." You can also choose which columns are displayed in the results.</span></p><p>Search for data in custom user fields and custom organization fields using the key that identifies the custom field. </p><p>To return all results, enter an asterisk (<strong>*</strong>) in the Search field, then click <strong>Search</strong>.<span style="font-weight: 400;"></span></p><h3 id="h_49f77529-1181-4916-a33f-81577ec50f0b"><span style="font-weight: 400;">Turning on group and organization names</span></h3><p><span style="font-weight: 400;">By default searching tickets will return the group_id and org_id rather than the names.  If you want to enable the display of the names then these 2 settings have to be enabled.</span></p><p><span style="font-weight: 400;"><img src="https://support.zendesk.com/hc/article_attachments/4408852536090" alt="mceclip0.png"></span></p><p><strong>Note:  If your account has a large amount of groups or orgs, you will want to wait for about 20 seconds after opening, before performing a search.</strong></p><h3 id="h_01KC5856DT8FC0QDTVJV9BJBV3"><span style="font-weight: 400;">Searching custom fields</span></h3><p><span style="font-weight: 400;">Custom fields can only be searched by keywords.  For example, to search for the word "Platinum" across all custom fields, enter "Platinum" in the search box.</span></p><p><span style="font-weight: 400;"><img src="https://support.zendesk.com/hc/article_attachments/7856387547034" alt="" width="643" height="123"></span></p><p><span style="font-weight: 400;">To search for multiple values across all custom fields, enter a space between each keyword or phrase.  This example searches for "Standard" in one custom field and "Diamond" in another custom field. This also returns results if both keywords are in the same custom field.</span></p><p><span style="font-weight: 400;"><img src="https://support.zendesk.com/hc/article_attachments/7856365060250" alt="" width="636" height="148"></span></p><h3 id="h_f5133dc6-f21b-4c4e-93fd-64ee5b84fa45"><span style="font-weight: 400;">Exporting search results to a CSV</span></h3><p><span style="font-weight: 400;">Once a search is done, you have the ability to click into any of the results. The results can also be exported in CSV format by clicking the <strong>Download CSV.</strong></span></p><p> </p><p><span style="font-weight: 400;"><img src="https://support.zendesk.com/hc/article_attachments/7856365059866" alt=""></span></p><p> </p><script id="docs-schema-markup" type="application/ld+json">{
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