About the Customers (end users) page

The Customers page provides a central place to view and manage all of your end users.

Note: If you have the legacy Customer Lists add-on, you may see additional lists of users
on the Customers page.
From this page, you can view, add, edit, and delete end users. Admins can also delete end users in
bulk.
The following topics are covered in this article:
Accessing the Customers page
Finding end users


Related articles:
Managing end user settings
Managing end users created by side
conversations




Accessing the Customers page

You can access the Customers page to add and manage your end users. Agents can access
the Customers page if they have access to all tickets. On Enterprise
plans, this permission is set by an agent’s custom role.

To open the Customers page

In Support, click the
Customers icon ( ) in the sidebar. The Customers page opens and you can view all of your end users.

You can also take any of the following actions:

Add end users
Manage end users
Delete end users
View suspended users and
suspension details

For help finding end users, you can search or sort the end users list.






Finding end users

Search the list of end users by using properties, such as name and email address, and
sort them by name and the last date their profile was updated.


Searching for end users

Searching by name or email address is the quickest way to find an end user. When
you search for end users, the results are sorted by relevance and can't be
sorted using the Name and Last Updated columns.

To search for end users
In Support, click the
Customers icon ( ) in the sidebar.
Enter an end user's name, partial name, or email address in the search
bar. Alternatively, you can search by other end user properties,
such as status. For example, to search for all suspended end users,
enter is_suspended:true in the search bar.

For a list of all search parameters you can
use to search for end-users, see Searching users.






Sorting the list of end users

You can sort the list of end users by name and the last date their profiles were
updated. If you sort the list before searching, the set sort order is not
retained in the search results and is instead sorted by relevance to the search.
Also, the list will need to be sorted again if you log out or refresh the
page.
Note: The default sort order is the last updated date in descending
order; in other words, the end user that was last updated appears at the top of the
list by default.

To sort the list of end users by name

In Support, click the
Customers icon ( ) in the sidebar.
At the top of the Name column, click the sort icon ( ) to sort the list
alphabetically in ascending order ( ) or descending order
( ).

To sort the list of end users by last updated date

In Support, click the
Customers icon ( ) in the sidebar.
At the top of the Last Updated column, click the sort icon ( ) to sort the list by
most recently updated to least recently updated ( ) or vice versa ( ).




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