Assuming end-users

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<p class="p">An administrator or any
agent with
permission
to edit user profiles can take on the
credentials of an end
user to view and use Zendesk Support as that end
user. This is referred to as assuming the identity of a user. It
can be useful in troubleshooting issues users are having when using your Zendesk
Support.</p>
<p class="p">Keep in mind that while you're assuming a user, any actions you take, such as creating a
ticket or adding a comment to a ticket, are done by the user you're logged in as. </p>
<div class="note note">
<span class="notetitle">Note:</span> To assume an end
user, your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846795674-Getting-started-with-Guide-Setting-up#topic_ckn_wc4_qy" target="_blank">Help Center must be activated</a> and
visible to end-users.</div>
<div class="p">
<strong class="ph b">To assume (sign in as) an end-user</strong><ol class="ol" id="topic-1__ol_pv5_glk_zl">
<li class="li"><span class="ph" id="topic-1__customers">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click the
<strong class="ph b">Customers</strong> icon (<img class="image" id="topic-1__image_l11_mrz_lqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">) in the
sidebar.</span></li>
<li class="li">Locate
the user you want to
assume
and click their
name.. </li>
<li class="li">On
the user's profile,
click the
user
options menu in the top right, then select <strong class="ph b">Assume
identity</strong>.<p class="p"><img class="image img-screenshot" id="topic-1__image_mcy_sn3_54" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/user-options-assume-id.png"></p>
<div class="p">
<div class="note note">
<span class="notetitle">Note:</span> The first time you assume a user you need to click
<strong class="ph b">Assume user</strong> in the information dialog. You
will not see this prompt again.</div>
</div>
<p class="p">Another browser tab opens where you are logged in as the end
user and can navigate around their view of
your Zendesk Support as needed.</p>
</li>
<li class="li"> When you're finished, do one of the following to resume your own
identity:<ul class="ul" id="topic-1__ul_l1r_s4f_1m">
<li class="li">In the browser tab where you are the end
user, click <strong class="ph b">Revert to your
identity</strong> at the top. </li>
<li class="li">Return to the browser tab where you assumed the end
user, then click <strong class="ph b">Revert
identity</strong>.</li>
</ul>
<p class="p"><img class="image img-screenshot" height="151" id="topic-1__image_lj3_4rp_zl" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/user_assume_revert_dialog.png" width="387"></p>
</li>
</ol>
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