About the Customers (end users) page

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<p class="p">The Customers page provides a central place to view and manage all of your end users.</p>
<div class="note note">
<span class="notetitle">Note:</span> If you have the legacy <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845617306" target="_blank">Customer Lists</a> add-on, you may see additional lists of users
on the Customers page. </div>
<p class="p">From this page, you can view, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408893585178" target="_blank">add</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822763546" target="_blank">edit</a>, and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821737498" target="_blank">delete</a> end users. Admins can also delete end users in
bulk.</p>
<div class="p">The following topics are covered in this article:<ul class="ul" id="topic_b5x_qgz_lqb__ul_w22_3mz_lqb">
<li class="li"><a class="xref" href="#topic_nbl_3mz_lqb">Accessing the Customers page</a></li>
<li class="li"><a class="xref" href="#topic_r4y_rjh_q5b">Finding end users</a></li>
</ul>
</div>
<div class="p">Related articles:<ul class="ul" id="topic_b5x_qgz_lqb__ul_dky_v4h_q5b">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883052442" target="_blank">Managing end user settings</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829243162" target="_blank">Managing end users created by side
conversations</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_nbl_3mz_lqb">
<h2 class="title topictitle2" id="ariaid-title2">Accessing the Customers page</h2>
<div class="body">
<p class="p">You can access the Customers page to add and manage your end users. Agents can access
the Customers page if they have <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886939930#topic_3zw_yl2_yg" target="_blank">access to all tickets</a>. On Enterprise
plans, this permission is set by an agent’s <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" target="_blank">custom role</a>.</p>
<div class="p">
<strong class="ph b">To open the Customers page</strong><ul class="ul" id="topic_nbl_3mz_lqb__ul_csb_rrz_lqb">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click the
<strong class="ph b">Customers</strong> icon (<img class="image" id="topic_nbl_3mz_lqb__d7e721" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">) in the sidebar.</span><p class="p">The Customers page opens and you can view all of your end users.
</p>
<p class="p">You can also take any of the following actions:</p>
<ul class="ul" id="topic_nbl_3mz_lqb__ul_yd3_n4h_q5b">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408893585178" target="_blank">Add end users</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822763546" target="_blank">Manage end users</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821737498" target="_blank">Delete end users</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408889293978#topic_y1t_prh_15b" target="_blank">View suspended users and
suspension details</a></li>
</ul>
<p class="p">For help finding end users, you can <a class="xref" href="#topic_cpl_dkh_q5b">search</a> or <a class="xref" href="#topic_rgv_vlh_q5b">sort</a> the end users list.</p>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_r4y_rjh_q5b">
<h2 class="title topictitle2" id="ariaid-title3">Finding end users</h2>
<div class="body">
<p class="p">Search the list of end users by using properties, such as name and email address, and
sort them by name and the last date their profile was updated.</p>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_cpl_dkh_q5b">
<h3 class="title topictitle3" id="ariaid-title4">Searching for end users</h3>
<div class="body">
<p class="p">Searching by name or email address is the quickest way to find an end user. When
you search for end users, the results are sorted by relevance and can't be
sorted using the Name and Last Updated columns.</p>
<div class="p">
<strong class="ph b">To search for end users</strong><ol class="ol" id="topic_cpl_dkh_q5b__ol_vvg_nkh_q5b">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click the
<strong class="ph b">Customers</strong> icon (<img class="image" id="topic_cpl_dkh_q5b__d7e721" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">) in the sidebar.</span></li>
<li class="li">Enter an end user's name, partial name, or email address in the search
bar.<p class="p">Alternatively, you can search by other end user properties,
such as status. For example, to search for all suspended end users,
enter <strong class="ph b">is_suspended:true</strong> in the search bar.</p>
<p class="p"><img class="image img-screenshot" id="topic_cpl_dkh_q5b__image_xmc_mlh_q5b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/customers_suspended.png" width="600"></p>
<p class="p">For a list of all search parameters you can
use to search for end-users, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883318554#topic_duj_sbb_vc" target="_blank">Searching users</a>.</p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_rgv_vlh_q5b">
<h3 class="title topictitle3" id="ariaid-title5">Sorting the list of end users</h3>
<div class="body">
<div class="p">You can sort the list of end users by name and the last date their profiles were
updated. If you sort the list before searching, the set sort order is not
retained in the search results and is instead sorted by relevance to the search.
Also, the list will need to be sorted again if you log out or refresh the
page.<div class="note note">
<span class="notetitle">Note:</span> The default sort order is the last updated date in descending
order; in other words, the end user that was last updated appears at the top of the
list by default.</div>
</div>
<p class="p"><strong class="ph b">To sort the list of end users by name</strong></p>
<ol class="ol" id="topic_rgv_vlh_q5b__ol_wxs_wmh_q5b">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click the
<strong class="ph b">Customers</strong> icon (<img class="image" id="topic_rgv_vlh_q5b__d7e721" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">) in the sidebar.</span></li>
<li class="li">At the top of the <strong class="ph b">Name</strong> column, click the sort icon (<img class="image" height="12" id="topic_rgv_vlh_q5b__image_dzl_byj_35b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon-sort.png" width="8">) to sort the list
alphabetically in ascending order (<img class="image" height="12" id="topic_rgv_vlh_q5b__image_ezl_byj_35b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon-sort-path-up.png" width="8">) or descending order
(<img class="image" height="12" id="topic_rgv_vlh_q5b__image_fzl_byj_35b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon-sort-path-down.png" width="8">).</li>
</ol>
<p class="p"><strong class="ph b">To sort the list of end users by last updated date</strong></p>
<ol class="ol" id="topic_rgv_vlh_q5b__ol_nkl_pnh_q5b">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click the
<strong class="ph b">Customers</strong> icon (<img class="image" id="topic_rgv_vlh_q5b__d7e721" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">) in the sidebar.</span></li>
<li class="li">At the top of the <strong class="ph b">Last Updated </strong>column, click the sort icon (<img class="image" height="12" id="topic_rgv_vlh_q5b__image_ilz_tnh_q5b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon-sort.png" width="8">) to sort the list by
most recently updated to least recently updated (<img class="image" height="12" id="topic_rgv_vlh_q5b__image_dbm_14h_q5b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon-sort-path-up.png" width="8">) or vice versa (<img class="image" height="12" id="topic_rgv_vlh_q5b__image_czx_14h_q5b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon-sort-path-down.png" width="8">).</li>
</ol>
</div>
</div>
</div>
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