Managing end users created by side conversations

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<p id="docs-ai-summary-content">When you create side conversations via email, new users are automatically added if they aren't already in your account. These users are tagged with <code>created_for_side_conversation</code> for easy tracking. You can manage them like any other user, including editing or deleting their profiles. To remove them, search for the tag and delete as needed, but note that their info will be replaced with "[Deleted user]" in conversations.</p>
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<p class="p" dir="ltr">This article describes how to manage users created by email <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408844206746" target="_blank">side conversations</a>. </p>
<p class="p">This article includes these sections:</p>
<ul class="ul" id="topic-1__ul_tc5_clz_n4b">
<li class="li"><a class="xref" href="#topic_xt2_wlr_lpb">About users created by side conversations</a></li>
<li class="li"><a class="xref" href="#topic_ynh_cmr_lpb">Finding and deleting users created by side conversations</a></li>
</ul>
<p class="p">Related articles:</p>
<ul class="ul" id="topic-1__ul_tgw_ktr_lpb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408844206746" target="_blank">About side conversations</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408830838170" target="_blank">Side conversation resources</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_xt2_wlr_lpb">
<h2 class="title topictitle2" id="ariaid-title2">About users created by side conversations</h2>
<div class="body">
<p class="p" dir="ltr">When a team member creates a side conversation through email, they can include
any email address in the side conversation. They don’t have to restrict side conversations
to existing admins, agents, or end users. </p>
<p class="p">If the team member includes an email address for a user who is not already a user in your
Zendesk account, that person is automatically added as an end user. Also, if your account
has <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408881573658#topic_czm_tew_qc" target="_blank">user and organization tagging
enabled</a>, this new user is assigned a
<strong class="ph b">created_for_side_conversation</strong> tag to help you track why this user was added. </p>
<p class="p" dir="ltr">Users added by side conversations do not receive a Welcome email asking them to
sign in and create an account. Instead, they are added automatically. </p>
<p class="p" dir="ltr">You can manage these users just like you would any other user by <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822762650" target="_blank">viewing their profile</a>,
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822763546" target="_blank">editing</a> them,
or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821737498" target="_blank">deleting</a> them.
For example, if their email address is incorrect or changes, you can edit their profile to
update it. </p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_ynh_cmr_lpb">
<h2 class="title topictitle2" id="ariaid-title3">Finding and deleting users created by side conversations</h2>
<div class="body">
<p class="p" dir="ltr">In some cases, you might not want users added by side conversations to reside
permanently in your account. You can periodically search for these users and delete them if
desired. </p>
<p class="p">If you decide to delete a user created by a side conversation, then you can't display their
information in any existing side conversations they were involved in. Their name will appear
as <strong class="ph b">[Deleted user]</strong>.</p>
<p class="p" id="topic_ynh_cmr_lpb__p_s1f_gmr_lpb"><strong class="ph b">To find and delete users created by side conversations</strong></p>
<ol class="ol" id="topic_ynh_cmr_lpb__ol_svd_3mr_lpb">
<li class="li">Make sure you have <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408881573658#topic_czm_tew_qc" target="_blank">enabled user and organization
tagging</a> on your account.<p class="p">If you don’t have this
setting enabled, users added by side conversations will not have a
<strong class="ph b">created_for_side_conversation</strong> tag, and may be difficult to identify.</p>
</li>
<li class="li">In the Zendesk ticket interface, search for the tag name,
<strong class="ph b">created_for_side_conversations</strong>.</li>
<li class="li">In the search results, click the <strong class="ph b">Users</strong> tab to see a list of users with this
tag.<p class="p"><img class="image" id="topic_ynh_cmr_lpb__image_cln_krk_5rb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/tag_search.png" width="600"></p>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821737498" target="_blank">Delete the users</a>.</li>
</ol>
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