Deleting end users

You can delete end users one at a time or in bulk from the Customers page in Support. Agents must haveaccess to all ticketsto delete end users. On Enterprise plans, this permission is set by an agent’scustom role. Only admins can delete end users in bulk.


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You can delete end users one at a time or in bulk from the Customers page in
Support. Agents must have access to all tickets to
delete end users. On Enterprise plans, this permission is set by an agent’s
custom role. Only admins can
delete end users in bulk.
When you delete end users, they’re soft deleted and queued for permanent deletion
after 30 days.
Admins can permanently delete end
users before 30 days. Permanently deleting end users ensures
compliance with global data privacy laws such as the General Data Protection
Regulation (GDPR) and the California Privacy Rights Act (CPRA). For more
information about GDPR, see Complying with privacy and data
protection law and Forgetting a user in
Zendesk.
This article covers the following topics:

Considerations
for end-user deletion
Deleting an end
user
Deleting end
users in bulk
Permanently deleting an end
user



Considerations for end-user deletion

Make sure you understand the following before you delete end users from
your account:
You can't delete these types of users:
An end user who’s the requester on a
ticket that isn’t closed.
Placeholder users created during
ticket
sharing.
Users created through legacy
Chat.


No help center content is lost when you delete
an end user.
If the agent is a member of your Workforce management
account, make sure to delete any
schedules and shifts they're part of.
Deleting end users from your account soft
deletes them, which means the users are still in the
Zendesk database for 30 days before they’re queued
for permanent deletion.
Deleting an end user's account can’t be
undone. Make sure you select the correct user when
deleting end users.





Deleting an end user

Admins and agents with access to all tickets can delete an end user.
Admins can also delete
multiple end users at the same time.
Deleted end users appear on the Deleted users page for 30 days before
they’re queued for permanent deletion by an automated process.

Important: Deleted end users can’t be restored.
You can’t delete an end user with tickets that aren’t closed. It’s
recommended to locate the user’s unclosed tickets beforehand and
edit the tickets to change the requester
or create a trigger to close
them.

To delete an end user
Open the user's profile by doing one of the following:

In Support, click the Customers icon
( ) in the sidebar. Locate the user and
click their name.
In a ticket, click the user's profile name or picture.


In the user's profile, click the user options arrow in the upper right, then select
Delete.

When prompted, click OK to confirm the deletion. The end user is
deleted.
If the end user has unclosed tickets, they aren’t deleted and an
error appears.






Deleting end users in bulk

Admins can delete up to 100 end users at a time.
To delete users in bulk


In Support, click Customers
( ) in the sidebar. By default, users are sorted by their creation
date, from most recent to oldest. Change the sort
order by clicking a column header.

(Optional) Click the Suspended Users list if you want to
delete only suspended users.

Select the checkbox for each user you want to delete. You can
select users across multiple pages. Alternatively, select
an entire page of end users by clicking the check
box at the top of the table.


At the bottom of the list, click Delete.
Click Delete customers in the dialog to confirm the
deletion.
The selected users are deleted if they don’t
have any unclosed tickets. This might take a few
minutes.
The selected users aren’t deleted if they have
tickets that aren’t closed. A message appears that
shows which users are requesters on unclosed
tickets.
Click a user’s name to view their
unclosed tickets. You can edit the tickets to
change the
requester or create a trigger to
close the tickets, then attempt to delete
the end user again.







Permanently deleting an end user

After deleting a user, they’re queued for permanent deletion after 30
days. Admins can permanently delete end users before those 30 days
if needed.
To permanently delete an end user

In Admin Center, click
People in the sidebar, then select Deleted users > Deleted users.
Click the user you want to delete permanently from the list. A
screen appears with the user's name and their
associated tickets.

Click Delete User.



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