About user fields

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<p id="docs-hc-snippet" style="display: none;">User fields store information aboutend users(often referred to ascustomers) in your Zendesk account. You can use this information to understand end users, organize employee or customer data, and support workflows such as routing requests, setting up approvals, and creating automations.</p>
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<p id="docs-ai-summary-content">User fields store end-user information you can use to understand customers or employees, organize data, and power workflows like routing, approvals, automations, and HR sync. You can use standard user fields for common employee details like job title, manager, and team, or create custom user fields for company-specific data such as department code or equipment type.</p>
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<p class="p">User fields store information about <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883763866#topic_hlt_cbp_cc" target="_blank">end users</a> (often referred to as
<em class="ph i">customers</em>) in your Zendesk account. You can use this information to
understand end users, organize employee or customer data, and support workflows such as
routing requests, setting up approvals, and creating automations.</p>
<p class="p">There are two types of user fields:</p>
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<ul class="ul" id="zag_users_about_user_fields__ul_hgy_xt3_3nb">
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<strong class="ph b">Standard user fields</strong> are predefined by Zendesk and available on <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8836478757914" target="_blank">Zendesk Employee Service Suite</a> plans.
They provide consistent employee information that you can use in employee
service workflows, such as routing an approval to a requester’s manager. <p class="p">See
<a class="xref" href="#topic_drw_ft1_3nb">Standard user fields
(Employee Service Suite plans)</a> below.</p>
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<strong class="ph b">Custom user fields</strong> are fields that an admin creates for their own
account. Use custom fields to collect information that is specific to your
company, such as an employee ID, office floor, department code, or preferred
equipment type. You choose the field type and configure the field settings when
you create it. <div class="p">See the following articles to learn more about custom user
fields:<ul class="ul" id="zag_users_about_user_fields__ul_o1x_kpz_hkc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822051866" target="_blank">Adding custom fields to
users</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4410715696410" target="_blank">Managing user fields</a></li>
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<h2 class="title topictitle2" id="ariaid-title2">Standard user fields (Employee Service Suite plans)</h2>
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<p class="p" dir="ltr">Employee Service Suite plans include predefined standard user fields that
support common employee service workflows. These fields provide consistent user data
across products and accounts without requiring admins to create and configure the
same fields for each account.</p>
<p class="p" dir="ltr">These fields help support workflows such as the following:</p>
<ul class="ul" id="topic_drw_ft1_3nb__ul_rbf_t2m_hkc">
<li class="li" dir="ltr">Routing approvals based on a requester’s manager</li>
<li class="li" dir="ltr">Submitting a service request on behalf of a direct report</li>
<li class="li" dir="ltr">Using team and organizational information in asset-management
workflows</li>
<li class="li" dir="ltr">Building automations that reference employee information</li>
<li class="li" dir="ltr">Synchronizing employee data from supported HR systems into the
corresponding Zendesk user fields</li>
</ul>
<p class="p">You can’t delete or deactivate standard user fields. </p>
<p class="p">Customers on Enterprise plans can control which custom roles can view each standard
user field. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4410715696410#topic_n1z_gsy_j3c" target="_blank">Setting view permissions for user fields</a>. Standard user
fields are read-only for all other plan types. </p>
<p class="p">The Zendesk Employee Service Suite adds the following standard user fields to every
user profile.</p>
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<th class="entry cellrowborder" id="d87e139" style="vertical-align:top;">Standard field</th>
<th class="entry cellrowborder" id="d87e142" style="vertical-align:top;">Type</th>
<th class="entry cellrowborder" id="d87e145" style="vertical-align:top;">Description</th>
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<td class="entry cellrowborder" dir="ltr" headers="d87e139" style="vertical-align:top;">Job title</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e142" style="vertical-align:top;">Text</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e145" style="vertical-align:top;">The user's job title.</td>
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<td class="entry cellrowborder" dir="ltr" headers="d87e139" style="vertical-align:top;">Manager</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e142" style="vertical-align:top;">Lookup</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e145" style="vertical-align:top;">The user's manager, which is referenced from another
user record.</td>
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<td class="entry cellrowborder" dir="ltr" headers="d87e139" style="vertical-align:top;">Team</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e142" style="vertical-align:top;">Lookup</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e145" style="vertical-align:top;">The team the user belongs to.</td>
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