Resources for managing users

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<p class="p">This article includes links to resources related to working with agents and end-users. For an explanation of user types and how they work, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883763866" rel="noopener" target="_blank">Understanding Zendesk Support user roles</a>.</p>
<p class="p">The resources in this article are organized into the following topics:</p>
<div class="p">
<ul class="ul" id="topic-1__ul_njv_qhs_cgb">
<li class="li">
<a class="xref" href="#topic_qjv_qhs_cgb">Team members</a>
<ul class="ul" id="topic-1__ul_ojv_qhs_cgb">
<li class="li"><a class="xref" href="#topic_rjv_qhs_cgb">Creating and managing team members</a></li>
<li class="li"><a class="xref" href="#topic_tjv_qhs_cgb">Team member roles and organization</a></li>
<li class="li"><a class="xref" href="#topic_vjv_qhs_cgb">Team member tasks</a></li>
<li class="li"><a class="xref" href="#topic_wjv_qhs_cgb">Advice and troubleshooting</a></li>
</ul>
</li>
<li class="li">
<a class="xref" href="#topic_akv_qhs_cgb">End users</a>
<ul class="ul" id="topic-1__ul_pjv_qhs_cgb">
<li class="li"><a class="xref" href="#topic_bkv_qhs_cgb">Managing end users</a></li>
<li class="li"><a class="xref" href="#topic_dkv_qhs_cgb">Organizing end users</a></li>
<li class="li"><a class="xref" href="#topic_fkv_qhs_cgb">End user security and access</a></li>
<li class="li"><a class="xref" href="#topic_hkv_qhs_cgb">Advice and troubleshooting</a></li>
</ul>
</li>
</ul>
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<div class="topic nested1" id="topic_qjv_qhs_cgb">
<h2 class="title topictitle2">Team members</h2>
<div class="body">
<p class="p">The resources in the following sections are, generally, performed by administrators only. For information on tasks performed by agents, see <a class="xref" href="#h_01FZG0JK731QQMEHP1VY0CEQSQ" rel="undefined" target="_self">Team member tasks</a>.</p>
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<div class="topic nested2" id="topic_rjv_qhs_cgb">
<h3 class="title topictitle3">Creating and managing team members</h3>
<div class="body">
<ul class="ul" id="topic_rjv_qhs_cgb__ul_sjv_qhs_cgb">
<li class="li"><a href="https://support.zendesk.com/hc/en-us/articles/4408843830938" target="_self">About the Team members page</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886939930" rel="noopener" target="_blank">Adding team members</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408881540506" rel="noopener" target="_blank">Adding agent seats to your subscription</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408844129946-Removing-or-replacing-an-agent" rel="noopener" target="_blank">Removing or replacing a team member</a></li>
<li><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888690842-Best-practices-for-removing-agents" rel="noopener" target="_blank">Best practices for removing team members</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821737498" rel="noopener" target="_blank">Deleting users</a></li>
</ul>
</div>
</div>
<div class="topic nested2" id="topic_tjv_qhs_cgb">
<h3 class="title topictitle3">Team member roles and organization</h3>
<div class="body">
<ul class="ul" id="topic_tjv_qhs_cgb__ul_ujv_qhs_cgb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883763866" rel="noopener" target="_blank">Understanding Zendesk Support user roles</a></li>
<li class="li"><a href="https://support.zendesk.com/hc/en-us/articles/4409148517658" target="_self">About the Roles page</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882-Creating-custom-roles-and-assigning-agents-Enterprise-" rel="noopener" target="_blank">Creating custom roles and assigning agents</a></li>
<li><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846501402" rel="noopener" target="_blank">Understanding and setting light agent permissions</a></li>
<li><a href="https://support.zendesk.com/hc/en-us/articles/4408886146842" rel="noopener" target="_blank">About organizations and groups</a></li>
<li class="li"><a href="https://support.zendesk.com/hc/en-us/articles/4408894175130" rel="noopener" target="_blank">Creating groups</a></li>
<li class="li"><a href="https://support.zendesk.com/hc/en-us/articles/4408821199258" target="_self">Managing groups</a></li>
<li class="li"><a href="https://support.zendesk.com/hc/en-us/articles/4408839035546" target="_self">Using groups</a></li>
<li class="li"><a href="https://support.zendesk.com/hc/en-us/articles/4408821536794" rel="noopener" target="_blank">Adding and removing team members from groups</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4409155967258-" rel="noopener" target="_blank">Changing a team member's role</a></li>
</ul>
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</div>
<div class="topic nested2" id="topic_vjv_qhs_cgb">
<h3 class="title topictitle3" id="h_01FZG0JK731QQMEHP1VY0CEQSQ">Team member tasks</h3>
<div class="body">
<ul>
<li class="p"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835022490" rel="noopener" target="_blank">Viewing and editing your user profile in Zendesk Support</a></li>
<li class="p"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839389466-Adding-other-agents-or-end-users-to-a-ticket" rel="noopener" target="_blank">Adding other agents or end-users to a ticket</a></li>
<li class="p"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835078810-Viewing-user-profiles-from-Help-Center" rel="noopener" target="_blank">Viewing user profiles from Help Center</a></li>
<li class="p"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883318554-Searching-users-groups-and-organizations" rel="noopener" target="_blank">Searching users, groups, and organizations</a></li>
</ul>
</div>
</div>
<div class="topic nested2" id="topic_wjv_qhs_cgb">
<h3 class="title topictitle3">Advice and troubleshooting</h3>
<div class="body">
<ul class="ul" id="topic_wjv_qhs_cgb__ul_xjv_qhs_cgb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888762394" rel="noopener" target="_blank">How do I change an agent to a light agent?</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4504725662874" rel="noopener" target="_blank">Are agent and admin roles priced differently?</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4504726491418" rel="noopener" target="_blank">How can I bulk upload users and specify custom roles?</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4504719252634" rel="noopener" target="_blank">Does Zendesk charge for all users in the account?</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4504712566042" rel="noopener" target="_blank">Agent suddenly downgraded to end user</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883470106" rel="noopener" target="_blank">How do I upgrade an end user to agent?</a></li>
</ul>
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<div class="topic nested2" id="topic_yjv_qhs_cgb">
<div class="body"></div>
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<div class="topic nested1" id="topic_akv_qhs_cgb">
<h2 class="title topictitle2">End users</h2>
<div class="topic nested2" id="topic_bkv_qhs_cgb">
<h3 class="title topictitle3">Managing end users</h3>
<div class="body">
<ul class="ul" id="topic_bkv_qhs_cgb__ul_ckv_qhs_cgb">
<li class="li"><a href="https://support.zendesk.com/hc/en-us/articles/4408828129946" target="_self">About the Customers (end users) page</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408893585178" rel="noopener" target="_blank">Adding end users</a></li>
<li class="li"><a href="https://support.zendesk.com/hc/en-us/articles/4408822763546" target="_self">Managing end users</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883052442" rel="noopener" target="_blank">Managing end user settings</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887695898" rel="noopener" target="_blank">Merging a user's duplicate account</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821737498" rel="noopener" target="_blank">Deleting users</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822051866-Adding-custom-fields-to-users" rel="noopener" target="_blank">Adding custom fields to users</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408893496218" rel="noopener" target="_blank">Bulk importing users</a></li>
</ul>
</div>
</div>
</div>
<div class="topic nested2" id="topic_dkv_qhs_cgb">
<h3 class="title topictitle3">Organizing end users</h3>
<div class="body">
<ul>
<li><a href="https://support.zendesk.com/hc/en-us/articles/4408821417114" target="_self">About the Organizations page</a></li>
<li><a href="https://support.zendesk.com/hc/en-us/articles/4408882246298" target="_self">Creating organizations</a></li>
<li><a href="https://support.zendesk.com/hc/en-us/articles/4408846640410" target="_self">Managing organizations</a></li>
<li><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838309530" rel="noopener" target="_blank">Managing users in multiple organizations</a></li>
<li><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838140314-Enabling-multiple-organizations-for-users-Professional-and-Enterprise-" rel="noopener" target="_blank">Enabling multiple organizations for users </a></li>
</ul>
</div>
</div>
<div class="topic nested2" id="topic_fkv_qhs_cgb">
<h3 class="title topictitle3">End user security and access</h3>
<div class="body">
<ul class="ul" id="topic_fkv_qhs_cgb__ul_gkv_qhs_cgb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887573274" rel="noopener" target="_blank">Configuring end user access and sign-in</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408881989018" rel="noopener" target="_blank">Enabling anyone to submit tickets</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408893912986" rel="noopener" target="_blank">Permitting only users with approved email addresses to submit tickets</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408894156186" rel="noopener" target="_blank">Restricting access to Zendesk Support using IP restrictions</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886752410" rel="noopener" target="_blank">Verifying an end user's email address</a></li>
<li class="li"><a href="https://support.zendesk.com/hc/en-us/articles/4408831970202" target="_self">Resetting user passwords</a></li>
</ul>
</div>
</div>
<div class="topic nested2" id="topic_hkv_qhs_cgb">
<h3 class="title topictitle3">Advice and troubleshooting</h3>
<div class="body">
<ul class="ul" id="topic_hkv_qhs_cgb__ul_ikv_qhs_cgb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827583898" rel="noopener" target="_blank">How does Zendesk capture the location of the end user?</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4504713063962" rel="noopener" target="_blank">Can I automatically CC all users in an organization?</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4504712566042" rel="noopener" target="_blank">Agent suddenly downgraded to end user</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888554394-Bulk-updating-users" rel="noopener" target="_blank">How can I bulk update users</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882924570-How-can-I-export-a-list-of-users-" rel="noopener" target="_blank">How can I export a list of users?</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831446298-Can-end-users-share-an-email-address-" rel="noopener" target="_blank">Can end-users share an email address?</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408881746586-How-can-I-view-a-list-of-my-suspended-end-users-without-exporting-" rel="noopener" target="_blank">How can I view a list of my suspended end users without exporting?</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883470106-How-do-I-upgrade-an-end-user-to-agent-" rel="noopener" target="_blank">How do I upgrade an end user to agent?</a></li>
</ul>
</div>
</div>
<div class="topic nested2" id="topic_jkv_qhs_cgb">
<div class="body">
<ul class="ul" id="topic_jkv_qhs_cgb__ul_kkv_qhs_cgb"></ul>
</div>
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