Enabling multiple organizations for users

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<p class="p">You can enable users to belong to multiple organizations. Organizations are collections of users (both end users and team members). On Team plans, users can belong to only one organization.</p>
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<span class="notetitle">Note:</span> You must be an admin or an <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" rel="noopener" target="_blank">agent in a custom role with permission</a> to edit organization membership for other agents and admins. Agents can only edit organization membership for end users.</div>
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<div class="p">Placing users in multiple organizations helps you manage your ticket workflow and gives users visibility into all tickets relevant to them. Here are some workflows where putting users in multiple organizations is helpful:
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<strong class="ph b">Providing external customer support</strong> If you support multiple business units or brands, or you have end users who are contractors and supervisors providing oversight on various groups of customers, you can create organizations based on brands, teams, or business units, and add end users the relevant organizations.</li>
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<strong class="ph b">Supporting internal employees</strong> If you support internal employees, you can create organizations for each office location or for each department. Then assign end users who work in multiple offices, or who belong to multiple departments, to multiple organizations accordingly.</li>
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<strong class="ph b">Looping in other internal departments</strong> If you need to keep internal departments, such as sales or product teams, in the loop on support conversations, you can add them as end users to multiple organizations as needed, instead of making them agents.</li>
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<strong class="ph b">To enable multiple organizations for users</strong>
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<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" rel="noopener" target="_blank">Admin Center</a>, click <img class="image" id="topic-1__d7e490" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png"> <strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Configuration &gt; End users</strong>.</span></li>
<li class="li">Click <strong class="ph b">Enabled</strong> beside <strong class="ph b">Allow users to belong to multiple organizations</strong>.
<p class="p"><img class="image img-screenshot" id="topic-1__image_324_hsc_nr" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/orgs_multiple_enable.png"></p>
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<li class="li">Click <strong class="ph b">Save tab</strong>.</li>
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<p class="p">After you enable multiple organizations, you can add a user to as many as 300 organizations. You can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838309530#topic_spj_srp_dp" rel="noopener" target="_blank">add users to organizations</a> manually or through <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408893496218-Bulk-importing-users-and-organizations#topic_xbb_wkp_mr" rel="noopener" target="_blank">bulk import</a>.</p>
<p class="p">To manage users in multiple organizations, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838309530" rel="noopener" target="_blank">Managing users in multiple organizations</a>.</p>
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