Resources for managing users

This article includes links to resources related to working with agents and end-users. For an explanation of user types and how they work, see Understanding Zendesk Support user roles.
The resources in this article are organized into the following topics:



Team members

Creating and managing team members
Team member roles and organization
Team member tasks
Advice and troubleshooting



End users

Managing end users
Organizing end users
End user security and access
Advice and troubleshooting






Team members

The resources in the following sections are, generally, performed by administrators only. For information on tasks performed by agents, see Team member tasks.


Creating and managing team members


About the Team members page
Adding team members
Adding agent seats to your subscription
Removing or replacing a team member
Best practices for removing team members
Deleting users




Team member roles and organization


Understanding Zendesk Support user roles
About the Roles page
Creating custom roles and assigning agents
Understanding and setting light agent permissions
About organizations and groups
Creating groups
Managing groups
Using groups
Adding and removing team members from groups
Changing a team member's role




Team member tasks


Viewing and editing your user profile in Zendesk Support
Adding other agents or end-users to a ticket
Viewing user profiles from Help Center
Searching users, groups, and organizations




Advice and troubleshooting


How do I change an agent to a light agent?
Are agent and admin roles priced differently?
How can I bulk upload users and specify custom roles?
Does Zendesk charge for all users in the account?
Agent suddenly downgraded to end user
How do I upgrade an end user to agent?








End users

Managing end users


About the Customers (end users) page
Adding end users
Managing end users
Managing end user settings
Merging a user's duplicate account
Deleting users
Adding custom fields to users
Bulk importing users





Organizing end users


About the Organizations page
Creating organizations
Managing organizations
Managing users in multiple organizations
Enabling multiple organizations for users




End user security and access


Configuring end user access and sign-in
Enabling anyone to submit tickets
Permitting only users with approved email addresses to submit tickets
Restricting access to Zendesk Support using IP restrictions
Verifying an end user's email address
Resetting user passwords




Advice and troubleshooting


How does Zendesk capture the location of the end user?
Can I automatically CC all users in an organization?
Agent suddenly downgraded to end user
How can I bulk update users
How can I export a list of users?
Can end-users share an email address?
How can I view a list of my suspended end users without exporting?
How do I upgrade an end user to agent?








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