Where to go next

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<li data-list-item-id="edd8056301a9ea0f51c3a3c8c4f09ad2e"><a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408884056346">Introduction: Getting started with Zendesk Support</a></li>
<li data-list-item-id="e45b316a42ad97ae9ae29728faf70d809"><a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408881925786">Lesson 1: Ticket Basics</a></li>
<li data-list-item-id="e22a7b0e71efaad9f39921e9999cb45ba"><a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408883609370">Lesson 2: Viewing and Organizing</a></li>
<li data-list-item-id="e2a53264133f73767d0890033b10678c0"><a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408882997530">Lesson 3: Solving Tickets</a></li>
<li data-list-item-id="ed372d0b0dda8807243a864e9646e9f2a"><a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408885959066">Lesson 4: Business Rules</a></li>
<li data-list-item-id="e95bf9db578cc7669ad50d38f0cde8149"><a class="nav-link disabled" href="https://support.zendesk.com/hc/en-us/articles/4408883043226">Where to go next</a></li>
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<p>Now that you've gotten an overview of what Zendesk Support does, you're ready to move on. If you're ready to set up your Zendesk environment and add channels, we recommend the following articles.</p>
<h3 id="h_01HS2BK6HWABJZ7BDBN64XMHSY">Further reading</h3>
<ul><li data-list-item-id="e15dcdd743098e922bdce93da8b9d9ecc">
<a href="https://support.zendesk.com/hc/en-us/articles/4408836154266-Launch-guide-for-Zendesk-Support">Launch guide for Zendesk Support</a> - A deep-dive providing all you need to get Zendesk Support up and running in your organization.</li></ul>
<h3 id="h_01HS2BK6HWD9AQXY1S7836X8JC">Helping your agents</h3>
<p>We also have a guide just for agents that focuses on how they use Zendesk and manage and solve tickets.</p>
<ul>
<li data-list-item-id="e357d41c3f3d05a4443a9fa171f4657c7">
<a href="https://support.zendesk.com/hc/en-us/categories/5021364328218" rel="noopener noreferrer" target="_blank">Zendesk Agent Guide</a> - Send your agents here to learn the basics about how to work with tickets.</li>
<li data-list-item-id="e162cd37c1c636456967a41ec8c23692a">
<a href="https://support.zendesk.com/hc/en-us/articles/4408821259930" rel="noopener noreferrer" target="_blank">About the Zendesk Agent Workspace</a> - Send your agents here to for an overview of how they communicate across Zendesk channels, all within a single, unified ticket interface.</li>
</ul>
<h3 id="h_01HS2BK6HXCGFJX75GJVE08D6S">Get involved with the community</h3>
<p>The <a href="https://support.zendesk.com/hc/en-us/community/topics">Zendesk Support community</a> is a great place to ask questions, network, help, and connect with your peers, and members of the Zendesk team.</p>
<h3 id="h_01HS2BK6HXCN02PBP9ZGWR6YPX">Zendesk channels and analytics</h3>
<p>If you're looking for information about other channels and analytics in the Suite, start with one of the following links:</p>
<ul>
<li data-list-item-id="e1183fd183fc71a231970e768fc5aeec0">
<a href="https://support.zendesk.com/hc/en-us/articles/4408846795674">Knowledge</a> - Give your customers a smart knowledge base and empower your agents.</li>
<li data-list-item-id="ecbb1d9b5de91688d6928c1b2ecc8fe3f">
<a href="https://support.zendesk.com/hc/en-us/articles/4408827701530">Messaging</a> - Add live chat and messaging to your customer support arsenal.</li>
<li data-list-item-id="e2fb3430b90a56cb76e0eed1b38bf75c1">
<a href="https://support.zendesk.com/hc/en-us/articles/4408821196314">Voice</a> - Add a full-featured voice channel to your Zendesk ticketing system.</li>
<li data-list-item-id="e22341f0f041d5b8d3a968c6a81cfd6f0">
<a href="https://support.zendesk.com/hc/en-us/articles/4409156141850">Analytics</a> - Analyze your business data to improve your customer experience.</li>
</ul>
<p>Information about the Zendesk developer platform is here:  </p>
<ul><li data-list-item-id="e5372826c9657250eac8f585642a09735"><a href="https://developer.zendesk.com" rel="noopener noreferrer" target="_blank">Zendesk developer documentation and API references</a></li></ul>
<h3 id="h_01HS2BK6HXNY8SJAKNJVT69B3K">Zendesk training</h3>
<p>In addition to all of our documentation, you can check out our self-paced training courses. For a full list of available courses, see <a href="http://training.zendesk.com/">training.zendesk.com</a>.</p>
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