Creating a help center for one of your Support brands

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<p id="docs-hc-snippet" style="display: none;">When you addmultiple Support brandsto your account, you can also create a separate help center for each brand with each its own articles and community. If you want articles or community posts from one help center to appear in search results for another help center in the same account, you can configure your search settings to enable multiple help center search. SeeEnabling search across multiple help centers.</p>
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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<strong>All Suites</strong>
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<td>Growth, Professional, Enterprise, or Enterprise Plus</td>
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<strong>Support</strong>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You can create a separate help center for each brand to give end users brand-specific articles and community content. Depending on your plan, you may add multiple brands and help centers, use generative AI to build a new help center from ticket data, or start from scratch. With multiple help centers, users can access all of them, search can span centers, and sign-in applies across brands.</p>
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<span class="notetitle">Note:</span> This feature has the following plan restrictions:<ul class="ul" id="topic-1__ul_oq5_dzy_hdb">
<li class="li">Suite Growth or Professional: Five brands, Five help
centers</li>
<li class="li">Suite Enterprise or Enterprise Plus: 300 brands, 300
help centers</li>
<li class="li">Support Enterprise with Knowledge Professional: Five
brands, one help center</li>
<li class="li">Support Enterprise with Knowledge Enterprise: Five
brands, five help centers</li>
</ul>
</div>
</div>
<p class="p">When you add <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829476378" target="_blank">multiple Support brands</a> to
your account, you can also create a separate help center for each brand with
each its own articles and community. If you want articles or community posts
from one help center to appear in search results for another help center in
the same account, you can configure your search settings to enable multiple
help center search. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821552666-Enabling-search-across-multiple-help-centers" target="_blank">Enabling search across multiple help
centers</a>.</p>
<p class="p">End users who visit the help center for a specific brand only see tickets for
that brand. If you have multiple brands and you're using ticket forms, all
ticket forms will be available in all of your help centers.</p>
<p class="p">This article contains the following sections:</p>
<div class="p">
<ul class="ul" id="topic-1__ul_1mk_wbj_yx">
<li class="li"><a class="xref" href="#topic_nm5_dbj_yx">Creating a help
center for a brand</a></li>
<li class="li"><a class="xref" href="#topic_bqr_2bj_yx">Understanding user
authentication with multiple help
centers</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_nm5_dbj_yx">
<h2 class="title topictitle2" id="ariaid-title2">Creating a help center for a brand</h2>
<div class="body">
<div class="p">You can create additional help centers if you have set up multiple brands. The following plan
restrictions apply:<ul class="ul" id="topic_nm5_dbj_yx__ul_ukk_41z_hdb">
<li class="li">Suite Growth or Professional: Five brands, Five help
centers</li>
<li class="li">Suite Enterprise or Enterprise Plus: 300 brands, 300
help centers</li>
<li class="li">Support Enterprise with Knowledge Professional: Five
brands, one help center</li>
<li class="li">Support Enterprise with Knowledge Enterprise: Five
brands, five help centers</li>
</ul>
</div>
<p class="p"><strong class="ph b">To create a help center for a brand</strong></p>
<div class="p">
<ol class="ol" id="topic_nm5_dbj_yx__ol_rmr_5xk_3r">
<li class="li">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin
Center</a>, click <img class="image" id="topic_nm5_dbj_yx__image_rnw_qgy_ytb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Brand
management &gt; Brands</strong>.</li>
<li class="li">If you haven't already done so, click <strong class="ph b">Create
brand</strong> to create your brand (see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829476378#topic_bp3_gby_wp" target="_blank">Creating multiple brands</a>).
If you're adding a help center to an existing brand,
make sure that brand is active.</li>
<li class="li">On the Brands page, click the brand you want to set up a
help center for.</li>
<li class="li">Click the <strong class="ph b">Actions</strong> menu, then click <strong class="ph b">Turn on
Knowledge</strong>.</li>
<li class="li">Select one of the available options to create your help
center:<ul class="ul" id="topic_nm5_dbj_yx__ul_skw_stv_ghc">
<li class="li">
<strong class="ph b">Generate a new help center</strong>:
Automatically create a help center with up to 40
articles using your ticket data and generative AI.
See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9935599563930" target="_blank">Creating help center content
using ticket data and generative
AI</a>.</li>
<li class="li">
<strong class="ph b">Start from scratch</strong>: Create a help
center manually, including building your content
architecture and writing your articles. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846795674" target="_blank">Getting started
with your help center</a>.</li>
<li class="li">
<p class="p"><img class="image" id="topic_nm5_dbj_yx__image_rjg_l5v_ghc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/KBuilder-brand-genai.png" width="400"></p>
</li>
</ul>
</li>
</ol>
To access a branded help center, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832814362" target="_blank">Viewing a help center for one of your
brands</a>.</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_bqr_2bj_yx">
<h2 class="title topictitle2" id="ariaid-title3">Understanding user authentication with multiple help centers</h2>
<div class="body">
<p class="p" dir="ltr">When you have multiple help centers to support multiple brands,
you cannot restrict users to a specific help center. All of your
help centers are accessible to all of your end users, although you
can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842656154" target="_blank">restrict help center access
to signed-in users</a>. However, when end users change
from one brand help center to another, they need to click <strong class="ph b">Sign in
</strong>again. They don't need to enter their email address and password
again; they are automatically signed in with their credentials.</p>
<p class="p" dir="ltr">If you are using remote authentication or SSO, each help center
will redirect users to the same single sign-in protocol and
database. This is because users belong to the account, not to a
specific brand.</p>
<p class="p" dir="ltr">When users receive a welcome email, password reset email, or
identity verification email, it will include a list of all of your
help centers. This ensures that users understand that any changes to
their account affect their access to these multiple help
centers.</p>
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