Restricting help center access to signed-in end users

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<p id="docs-hc-snippet" style="display: none;">You can prevent anonymous visitors from accessing your help center by requiring end users to sign in. This is known as arestrictedhelp center. Visitors will only see the sign-in page.</p>
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<div class="p">
<div class="note note" id="topic_mkk_5wg_qy__note_yj4_wzm_g2c">
<span class="notetitle">Note:</span> Help center access for Employee Service plans is
restricted to signed-in users only.</div>
You can limit access to
your help center in two ways: </div>
<div class="p">
<ul class="ul" id="topic_mkk_5wg_qy__ul_vdk_kqr_qpb">
<li class="li">Restricting your entire help center to signed-in users
only<p class="p">You can prevent anonymous visitors from
accessing your help center by requiring end users to
sign in. This is known as a <em class="ph i">restricted</em> help
center. Visitors will only see the sign-in
page.</p>
</li>
<li class="li">Setting view permissions that restrict signed-in users to a user
segment (this feature is not available on Suite Team)<p class="p" dir="ltr">You can define which of your help center
users can have view access by setting the help
center view permissions. The following options are
available:</p>
<div class="p">
<ul class="ul" id="topic_mkk_5wg_qy__ul_iqd_dxs_qpb">
<li class="li">
<strong class="ph b">Signed-in users</strong> This includes internal
and external users who create an account and sign
in to your help center.</li>
<li class="li">
<strong class="ph b">Agents and managers</strong> This option is for
staff members only, so that you can create content
that is internal-only.</li>
<li class="li">
<strong class="ph b">Custom user segment</strong> This option enables
you to restrict viewing access to specific users
based on tags, organizations, or groups by
applying custom user segments (see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408837707290" target="_blank">Creating user
segments to restrict access</a>).</li>
</ul>
</div>
<p class="p">You can also restrict access to specific areas of
your knowledge base (see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824005914" target="_blank">Restricting access to knowledge
base content</a>) and community (see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845814170" target="_blank">Restricting access to community
content</a>). </p>
</li>
</ul>
</div>
<p class="p" dir="ltr"><strong class="ph b">To restrict your help center visibility</strong></p>
<ol class="ol" id="topic_mkk_5wg_qy__ol_qxn_l4h_5nb">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_b5q_nwn_s2c" target="_blank">Knowledge admin</a>, click <strong class="ph b">Settings</strong> (<img class="image" id="topic_mkk_5wg_qy__d7e84" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/guide_icon_settings.png">) in the sidebar.</span></li>
<li class="li" dir="ltr">Under <strong class="ph b">Security</strong>, select <strong class="ph b">Require sign in</strong>.<div class="note note" id="topic_mkk_5wg_qy__note_tls_k4n_32c">
<span class="notetitle">Note:</span> If you are on an Employee Service
plan, this option is not selectable. Your help center is
restricted to signed-in users only.</div>
</li>
<li class="li" dir="ltr">(Optional) If you want to restrict your help center visibility
to a segment, under<strong class="ph b"> Require sign in</strong>, select <strong class="ph b">Limit to user
segment</strong>, then open the dropdown menu and select a
<strong class="ph b">User segment</strong>. <div class="note note">
<span class="notetitle">Note:</span> Restricting visibility to a user
segment is not available on Suite Team.</div>
<p class="p">By default,
the visibility of your help center is set to <strong class="ph b">Signed in
users</strong>.</p>
<p class="p"><img class="image img-screenshot" height="227" id="topic_mkk_5wg_qy__image_sxn_l4h_5nb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/+guide-security-signedin-users.png" width="650"></p>
</li>
<li class="li">Click <strong class="ph b">Update</strong>.</li>
</ol>
<p class="p" dir="ltr">View restrictions do not apply to Knowledge admins. Admins can access
all help center content, regardless of view permissions. You can restrict
agents from viewing your help center. However, they will be able to create
and edit articles in Knowledge admin.</p>
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