Turning on and off AI-generated article summaries


Thearticle summariesfeature lets you insert an AI-generated article summary into your help center article. When you publish the article, a shaded box appears at the top of your article that contains a concise description of the article content. This feature is on by default. This article describes how to turn this feature off and on.


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Summary: ◀▼
You can enable or disable AI-generated article summaries to add concise descriptions at the top of help center articles. When enabled, authors create summaries within the article editor to highlight key content. Disabling this feature removes the option for authors to generate AI summaries. This setting helps control how article summaries are managed and displayed in your knowledge base.


The article summaries feature lets you insert an AI-generated
article summary into your help center article. When you publish the article, a shaded
box appears at the top of your article that contains a concise description of the
article content. This feature is on by default. This article describes how to turn this
feature off and on.
This article contains the following topics:

Turning on AI-generated article summaries
Turning off AI-generated article summaries



Turning on AI-generated article summaries

When the Summarize articles setting is turned on, article authors can create AI-generated article summaries from within
the article editor. This setting is turned on by default.
To turn on AI-generated article summaries


In Admin
Center, click
AI in the sidebar, then select Knowledge > Article
context.
Select Summarize articles.

Click Save.





Turning off AI-generated article summaries

If you don't want agents to create AI-generated article summaries, you can turn off
this feature. When you do so, article authors will no longer be able to create
AI-generated article summaries in the article editor.
To turn off AI-generated article summaries


In Admin
Center, click
AI in the sidebar, then select Knowledge > Article
context.
Deselect Summarize articles.
Click Save.




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"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/10411485631514",
"url": "https://support.zendesk.com/hc/en-us/articles/10411485631514",
"headline": "Turning on and off AI-generated article summaries",
"description": "You can enable or disable the AI-generated article summaries feature in the admin settings to control whether article authors can create summaries within the article editor.",
"articleSection": "Setting up your help center",
"datePublished": "2026-03-11T13:19:51+00:00",
"dateModified": "2026-04-07T14:27:47.515790+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/10411485631514"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
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"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com",
"softwareAddOn": {
"@type": "SoftwareApplication",
"name": "Guide",
"@id": "https://support.zendesk.com/hc/en-us/sections/4405298860954"
}
}
}
//
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//

