Creating a help center for one of your Support brands




What's my plan?






All Suites

Growth, Professional, Enterprise, or Enterprise Plus









Support

Enterprise








Note: This feature has the following plan restrictions:
Suite Growth or Professional: Five brands, Five help
centers
Suite Enterprise or Enterprise Plus: 300 brands, 300
help centers
Support Enterprise with Guide Professional: Five brands,
one help center
Support Enterprise with Guide Enterprise: Five brands,
five help centers



When you add multiple Support brands to
your account, you can also create a separate help center for each brand with
each its own articles and community. If you want articles or community posts
from one help center to appear in search results for another help center in
the same account, you can configure your search settings to enable multiple
help center search. See Enabling search across multiple help
centers.
End users who visit the help center for a specific brand only see tickets for
that brand. If you have multiple brands and you're using ticket forms, all
ticket forms will be available in all of your help centers.
This article contains the following sections:


Creating a help
center for a brand
Understanding user
authentication with multiple help
centers




Creating a help center for a brand

You can create additional help centers if you have set up multiple brands. The following plan
restrictions apply:
Suite Growth or Professional: Five brands, Five help
centers
Suite Enterprise or Enterprise Plus: 300 brands, 300
help centers
Support Enterprise with Guide Professional: Five brands,
one help center
Support Enterprise with Guide Enterprise: Five brands,
five help centers


To create a help center for a brand


In Admin
Center, click
Account in the sidebar, then select Brand
management > Brands.
If you haven't already done so, click Create
brand to create your brand (see Creating multiple brands).
If you're adding a help center to an existing brand,
make sure that brand is active.
On the Brands page, click the brand you want to set up a
help center for.
Click the Actions menu, then click Turn on
Knowledge.
Select one of the available options to create your help
center:

Generate a new help center:
Automatically create a help center with up to 40
articles using your ticket data and generative AI.
See Creating help center content
using ticket data and generative
AI.

Start from scratch: Create a help
center manually, including building your content
architecture and writing your articles. See Getting started
with your help center.






To access a branded help center, see Viewing a help center for one of your
brands.



Understanding user authentication with multiple help centers

When you have multiple help centers to support multiple brands,
you cannot restrict users to a specific help center. All of your
help centers are accessible to all of your end users, although you
can restrict help center access
to signed-in users. However, when end users change
from one brand help center to another, they need to click Sign in
again. They don't need to enter their email address and password
again; they are automatically signed in with their credentials.
If you are using remote authentication or SSO, each help center
will redirect users to the same single sign-in protocol and
database. This is because users belong to the account, not to a
specific brand.
When users receive a welcome email, password reset email, or
identity verification email, it will include a list of all of your
help centers. This ensures that users understand that any changes to
their account affect their access to these multiple help
centers.


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