Turning the generative AI writing tools for Knowledge off or on

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<p id="docs-hc-snippet" style="display: none;">Theenhance writing generative AI writing toolsfor Knowledge automatically improve the content of your articles and contents blocks in different ways:</p>
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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<strong>All Suites</strong>
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<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
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<strong>Support with</strong>
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<td>Knowledge Professional or Enterprise</td>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You can turn Knowledge generative AI writing tools on or off in Admin Center. These tools help you expand, simplify, or change the tone of help center content and content blocks, with no usage limits for Knowledge. By default, the feature is on, and admins can control it anytime for better article editing and knowledge base writing.</p>
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<p class="p">The <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6267360002714" target="_blank">enhance writing generative AI writing tools</a> for Knowledge
automatically improve the content of your articles and contents blocks in different
ways:</p>
<ul class="ul" id="zug_ai_gen_ai_admin__ul_l1s_rj1_xcc">
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<strong class="ph b">Expand</strong>: Rephrases help center content with additional language.</li>
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<strong class="ph b">Simplify</strong>: Rephrases help center content to be more concise and focus on the
main idea.</li>
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<strong class="ph b">Make more friendly</strong>: Changes the tone of selected help center content so that
it sounds more conversational. </li>
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<strong class="ph b">Make more formal</strong>: Changes the tone of selected help center content so that it
sounds more professional. </li>
</ul>
<p class="p">These writing tools support the languages listed <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821324826#h_01K1XP7BZ4W25KMKR24VV8ZKK5" target="_blank">here</a>. For more information about how your data
is protected, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5729714731290" target="_blank">Zendesk AI Data Use Information</a>.</p>
<p class="p">While there are usage limits for the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5608712782362" target="_blank">generative AI writing tools for the ticket composer</a>, there
are no such usage limits for the enhance writing tools for Knowledge. </p>
<p class="p">Admins can turn the enhance writing tools feature off or on in Admin Center. By default,
this feature is turned on.</p>
<p class="p"><strong class="ph b">To turn the enhance writing tools off or on</strong></p>
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<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="zug_ai_gen_ai_admin__image_fgx_fjr_jkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">Knowledge</strong>.</span></li>
<li class="li">Under Writing tools, select <strong class="ph b">Enhance writing</strong>.<p class="p"><img class="image img-screenshot" id="zug_ai_gen_ai_admin__image_onj_3k1_n3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ai_knowledge_writing_tools_settings.png" width="500"></p>
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<li class="li">Click <strong class="ph b">Save</strong>.</li>
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