Turning on and off AI-generated article summaries

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<p id="docs-hc-snippet" style="display: none;">Thearticle summariesfeature lets you insert an AI-generated article summary into your help center article. When you publish the article, a shaded box appears at the top of your article that contains a concise description of the article content. This feature is on by default. This article describes how to turn this feature off and on.</p>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You can enable or disable AI-generated article summaries to add concise descriptions at the top of help center articles. When enabled, authors create summaries within the article editor to highlight key content. Disabling this feature removes the option for authors to generate AI summaries. This setting helps control how article summaries are managed and displayed in your knowledge base.</p>
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<p class="p">The <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9195508027034" target="_blank">article summaries</a> feature lets you insert an AI-generated
article summary into your help center article. When you publish the article, a shaded
box appears at the top of your article that contains a concise description of the
article content. This feature is on by default. This article describes how to turn this
feature off and on.</p>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="zug_ai_gen_ai_admin__ul_oz3_rj1_xcc">
<li class="li"><a class="xref" href="#topic_xgx_5j1_xcc">Turning on AI-generated article summaries</a></li>
<li class="li"><a class="xref" href="#topic_nrh_zhb_2gc">Turning off AI-generated article summaries</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_xgx_5j1_xcc">
<h2 class="title topictitle2" id="ariaid-title2">Turning on AI-generated article summaries</h2>
<div class="body">
<p class="p">When the Summarize articles setting is turned on, article authors can create AI-generated article summaries from within
the article editor. This setting is turned on by default. </p>
<p class="p"><strong class="ph b">To turn on AI-generated article summaries</strong></p>
<div class="p">
<ol class="ol" id="topic_xgx_5j1_xcc__ol_cww_2k1_xcc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin
Center</a>, click <img class="image" id="topic_xgx_5j1_xcc__image_erx_tfj_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">Knowledge &gt; Article
context</strong>.</span></li>
<li class="li">Select <strong class="ph b">Summarize articles</strong>.<p class="p"><img class="image" id="topic_xgx_5j1_xcc__image_upp_vfj_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knw-article-summary-onoff.png" width="450"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_nrh_zhb_2gc">
<h2 class="title topictitle2" id="ariaid-title3">Turning off AI-generated article summaries</h2>
<div class="body">
<p class="p">If you don't want agents to create AI-generated article summaries, you can turn off
this feature. When you do so, article authors will no longer be able to create
AI-generated article summaries in the article editor.</p>
<p class="p"><strong class="ph b">To turn off AI-generated article summaries</strong></p>
<div class="p">
<ol class="ol" id="topic_nrh_zhb_2gc__ol_kq3_53b_2gc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin
Center</a>, click <img class="image" id="topic_nrh_zhb_2gc__image_ekg_q5k_rfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">Knowledge &gt; Article
context</strong>.</span></li>
<li class="li">Deselect <strong class="ph b">Summarize articles</strong>.</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
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