Viewing and restoring archived articles

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You can access a complete list of your archived articles. From the article list, you can browse, search, or add a filter to find a specific article.

You can also restore an article from your archived list if you want to make it available again in your knowledge base.

You must be a Knowledge admin to view and restore archived articles. For information about archiving an article, see Archiving an article to remove it from your knowledge base.

This article contains the following sections:

Viewing the archived articles list

Restoring an archived article

Viewing the archived articles list

You can access a complete list of your archived articles. An archived article remains in your list unless you delete it.

You must be a Knowledge admin to view archived articles.

To view a list of archived articles

In Knowledge admin, click Manage articles () in the sidebar..
The Lists tab opens by default.

At the bottom of the tab, click Archived.
A list of your archived articles appears. If the user who archived the article has been removed from the account, the Archived by field will be blank. To identify the user who archived the article, contact Zendesk Customer Support.

Restoring an archived article

You can restore an archived article if you want to make it available again in your knowledge base. You cannot disable the ability to restore articles. If you need to restore multiple articles at once, see Updating knowledge base articles in bulk.

You must be a Knowledge admin to restore archived articles.

To restore an archived article

In Knowledge admin, click Manage articles () in the sidebar.
The Lists tab opens by default.

At the bottom of the tab, click Archived.
A list of your archived articles appears.

Find and select an archived article from your list.

In the archived article, click Restore.
The article is restored as a draft or work in progress (depending on your plan type), in the section where it was previously published. If the section no longer exists, you are prompted to select a new section.

When you restore an article, the Managed by field defaults to Admins. If necessary, update the management permissions.

When you are ready to publish the article, click the drop-down arrow on the Save button, then select Publish.