Getting started with the Zendesk Support Assistant for Microsoft Agent 365

<body>
<p id="docs-hc-snippet" style="display: none;">The Zendesk Support Assistant for Microsoft Agent 365 brings your Zendesk workspace into Microsoft Teams. Manage support tickets, browse help center articles, track IT assets, and more—all without leaving Teams.</p>
<div class="article-banners">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
</div>

<div class="article-banner" id="suite_all">
<table>
<tbody>
<tr>
<td>
<strong>All Suites</strong>
</td>
<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
</tr>
</tbody>
</table>
</div>

<div class="article-banner" id="support_all">
<table>
<tbody>
<tr>
<td>
<strong>Support</strong>
</td>
<td>Team, Professional, or Enterprise</td>
</tr>
</tbody>
</table>
</div>

</div>
<div id="docs-ai-summary">
<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You can manage support tickets, browse help center articles, and track IT assets directly within Microsoft Teams using the Support Assistant app. It respects your Zendesk permissions and supports plain language commands for tasks like ticket updates, asset management, and user lookups. The app securely connects to your Zendesk account, keeps data private, and offers troubleshooting tips for common issues.</p>
</div>

<div class="body">

<p class="p">The Zendesk Support Assistant for Microsoft Agent 365 brings your Zendesk workspace into
Microsoft Teams. Manage support tickets, browse help center articles, track IT assets,
and more—all without leaving Teams.</p>
<p class="p">For more information on searching, adding, and managing apps in Teams, see the <a class="xref" href="https://support.microsoft.com/en-us/office/manage-your-apps-in-microsoft-teams-ff207d1f-e071-40a3-8388-0c3d5a3b456a" target="_blank">Microsoft 365 documentation</a>.</p>
<div class="p">This article includes the following topics:<ul class="ul" id="micosoft_support_agent__ul_ggz_2lv_bjc">
<li class="li"><a class="xref" href="#topic_qqc_cqp_bjc">Installing the app and connecting your Zendesk account</a></li>
<li class="li"><a class="xref" href="#topic_qwb_z5p_bjc">Understanding app permissions</a></li>
<li class="li"><a class="xref" href="#topic_ezw_wvv_bjc">Understanding how to use plain language and commands in the app</a></li>
<li class="li"><a class="xref" href="#topic_k3q_s2j_cjc">About data privacy</a></li>
<li class="li"><a class="xref" href="#topic_nky_nfj_cjc">Troubleshooting</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_qqc_cqp_bjc">
<h2 class="title topictitle2" id="ariaid-title2">Installing the app and connecting your Zendesk account</h2>
<div class="body">
<p class="p">To get started, install the Zendesk Support Assistant app in Teams, then connect your
Zendesk account.</p>
<p class="p"><strong class="ph b">Installing the app</strong></p>
<ol class="ol" id="topic_qqc_cqp_bjc__ol_q5k_5sp_bjc">
<li class="li">Open Microsoft Teams.</li>
<li class="li">Click the <strong class="ph b">Apps</strong> icon in the sidebar.</li>
<li class="li">Search for <strong class="ph b">Zendesk Support Assistant</strong> in the Apps search bar, then click
the app when it appears in the search results.</li>
<li class="li">Click <strong class="ph b">Add</strong>.</li>
</ol>
<p class="p">A welcome message appears with additional information about the app.</p>
<p class="p"><strong class="ph b">Connecting your Zendesk account</strong></p>
<ol class="ol" id="topic_qqc_cqp_bjc__ol_jdl_c5p_bjc">
<li class="li" dir="ltr">In Microsoft Teams, open the Zendesk Support Assistant app.</li>
<li class="li" dir="ltr">Type <code class="ph codeph">/login your-subdomain</code>. <p class="p">For example, type
<code class="ph codeph">/login acme</code> if your Zendesk URL is
<code class="ph codeph">acme.zendesk.com</code>.</p>
<p class="p" dir="ltr">A card appears with a
Connect to Zendesk button.</p>
</li>
<li class="li" dir="ltr">Click <strong class="ph b">Connect to Zendesk</strong> and authorize access on the Zendesk
page.<p class="p">You are redirected back to Teams. You are now connected.</p>
</li>
<li class="li">Check or change your connection, if required:<ul class="ul" id="topic_qqc_cqp_bjc__ul_ksh_n5p_bjc">
<li class="li">Type <code class="ph codeph">/login</code> with no subdomain to see which accounts are
connected.</li>
<li class="li">Type <code class="ph codeph">/login other-subdomain</code> to connect to a different
Zendesk account.</li>
<li class="li">Type <code class="ph codeph">/logout your-subdomain</code> to disconnect an
account.</li>
</ul>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_qwb_z5p_bjc">
<h2 class="title topictitle2" id="ariaid-title3">Understanding app permissions</h2>
<div class="body">
<p class="p">The app respects the Zendesk permissions of the signed-in user. The table below lists
the app permissions for <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883763866" target="_blank">standard user roles</a> in Zendesk Support.</p>
<p class="p">On Enterprise plans and above, the user's <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" target="_blank">custom role permissions</a> apply. For example, agents in a
custom role with permission to merge tickets in Zendesk will be permitted to do so
in the app.</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_qwb_z5p_bjc__table_n1h_fvp_bjc" rules="all" summary="">
<colgroup>
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d87e207" style="vertical-align:top;"><strong class="ph b">Capability</strong></th>
<th class="entry cellrowborder" id="d87e211" style="vertical-align:top;"><strong class="ph b">End user</strong></th>
<th class="entry cellrowborder" id="d87e215" style="vertical-align:top;"><strong class="ph b">Agent</strong></th>
<th class="entry cellrowborder" id="d87e219" style="vertical-align:top;"><strong class="ph b">Admin</strong></th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" dir="ltr" headers="d87e207" style="vertical-align:top;">View and search your own tickets</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e211" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e215" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e219" style="vertical-align:top;">Yes</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" dir="ltr" headers="d87e207" style="vertical-align:top;">Create tickets</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e211" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e215" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e219" style="vertical-align:top;">Yes</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" dir="ltr" headers="d87e207" style="vertical-align:top;">Comment on your tickets</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e211" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e215" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e219" style="vertical-align:top;">Yes</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" dir="ltr" headers="d87e207" style="vertical-align:top;">Browse help center articles</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e211" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e215" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e219" style="vertical-align:top;">Yes</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" dir="ltr" headers="d87e207" style="vertical-align:top;">View and manage all tickets</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e211" style="vertical-align:top;">—</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e215" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e219" style="vertical-align:top;">Yes</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" dir="ltr" headers="d87e207" style="vertical-align:top;">Update ticket properties (status, priority,
assignee)</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e211" style="vertical-align:top;">—</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e215" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e219" style="vertical-align:top;">Yes</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" dir="ltr" headers="d87e207" style="vertical-align:top;">Use views and macros</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e211" style="vertical-align:top;">—</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e215" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e219" style="vertical-align:top;">Yes</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" dir="ltr" headers="d87e207" style="vertical-align:top;">Manage IT assets</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e211" style="vertical-align:top;">—</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e215" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e219" style="vertical-align:top;">Yes</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" dir="ltr" headers="d87e207" style="vertical-align:top;">Look up any user or organization</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e211" style="vertical-align:top;">—</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e215" style="vertical-align:top;">Yes</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e219" style="vertical-align:top;">Yes</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" dir="ltr" headers="d87e207" style="vertical-align:top;">Delete or merge tickets</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e211" style="vertical-align:top;">—</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e215" style="vertical-align:top;">—</td>
<td class="entry cellrowborder" dir="ltr" headers="d87e219" style="vertical-align:top;">Yes</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_ezw_wvv_bjc">
<h2 class="title topictitle2" id="ariaid-title4">Understanding how to use plain language and commands in the app</h2>
<div class="body">
<p class="p">You can use plain language and commands in the Zendesk Support Assistant app. </p>
<p class="p">Plain language lets users describe what they want in everyday words, like “list
tickets in the Support group,” while commands are more structured instructions.
Plain language is easier for most people to learn and feels more natural, while
commands are faster and more precise for users who know them well. In general, use
plain language for accessibility and ease of use.</p>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_oyk_cwv_bjc">
<h3 class="title topictitle3" id="ariaid-title5">Plain language tips and examples</h3>
<div class="body">
<p class="p">This section provides tips and examples of common ways plain language is used in
the Zendesk Support Assistant.</p>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested3" id="topic_ds2_bbj_cjc">
<h4 class="title topictitle4" id="ariaid-title6">Tips for best results</h4>
<div class="body">
<ul class="ul" id="topic_ds2_bbj_cjc__ul_cgw_3bj_cjc">
<li class="li">
<strong class="ph b">Be specific. </strong>For example, “show open high-priority tickets
assigned to me” works better than “show tickets.”</li>
<li class="li">
<strong class="ph b">Use ticket numbers when you know them.</strong> For example: "What's the
status of #54321?"</li>
<li class="li">
<strong class="ph b">Ask follow-up questions. </strong>The agent remembers context within a
conversation, so you can say “now change that ticket's priority to high”
without repeating the ticket number.</li>
<li class="li">
<strong class="ph b">Use the cards.</strong> Ticket cards have dropdowns and buttons — it is
often faster to use these than typing an update command.</li>
<li class="li">
<strong class="ph b">Multi-step requests work.</strong> For example, “find tickets about
billing and add a note to the first one” is a valid request.</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested3" id="topic_rjl_cbj_cjc">
<h4 class="title topictitle4" id="ariaid-title7">Examples</h4>
<div class="body">
<p class="p"><strong class="ph b">Working with tickets</strong></p>
<ul class="ul" id="topic_rjl_cbj_cjc__ul_rpm_3wv_bjc">
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Show me ticket #12345”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“What are my open tickets?”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Search for tickets about password reset”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Create a ticket about VPN not working, priority high”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Add a comment to ticket #12345 saying we're looking into
it”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Change ticket #12345 to pending”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Show tickets assigned to jane@company.com”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“What's the SLA status on ticket #12345?”</p>
</li>
</ul>
<p class="p" dir="ltr">When tickets are displayed, they appear as interactive cards where
you can do the following:</p>
<ul class="ul" id="topic_rjl_cbj_cjc__ul_zw1_kwv_bjc">
<li class="li" dir="ltr">
<p class="p" dir="ltr">Click the ticket number to open it in Zendesk</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">Change the priority or status using drop-down menus</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">Add a comment (public or internal note) directly from the
card</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">Click <strong class="ph b">Update ticket</strong> to apply your changes</p>
</li>
</ul>
<p class="p"><strong class="ph b">Browsing the help center</strong></p>
<ul class="ul" id="topic_rjl_cbj_cjc__ul_iwj_mwv_bjc">
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Search help center for password reset instructions”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Show me article #12345”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“What categories are in the help center?”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Suggest articles for a customer who can't sign in”</p>
</li>
</ul>
<p class="p"><strong class="ph b">Managing IT assets</strong></p>
<ul class="ul" id="topic_rjl_cbj_cjc__ul_h3w_nwv_bjc">
<li class="li" dir="ltr">
<p class="p" dir="ltr">“List all IT assets”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Show me asset #456”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Create an asset: MacBook Pro, type Laptop, assigned to
john@company.com”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“What assets does jane@company.com have?”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Delete asset #789”</p>
</li>
</ul>
<p class="p"><strong class="ph b">Using views and macros</strong></p>
<ul class="ul" id="topic_rjl_cbj_cjc__ul_alw_qwv_bjc">
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Show my views”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“List tickets in the Urgent Escalations view”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“What macros are available?”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Apply the Close and Redirect macro to ticket #12345”</p>
</li>
</ul>
<p class="p"><strong class="ph b">Looking up users and organizations</strong></p>
<ul class="ul" id="topic_rjl_cbj_cjc__ul_ppk_swv_bjc">
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Find user jane@company.com”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Search for users named John”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“Show organization Acme Corp”</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">“List tickets for organization #789”</p>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested2" id="topic_idr_ywv_bjc">
<h3 class="title topictitle3" id="ariaid-title8">Available commands</h3>
<div class="body">
<p class="p">The following commands are available when using Zendesk Support Assistant app in
Teams.</p>
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_idr_ywv_bjc__table_bjz_zwv_bjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<tbody class="tbody">
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" style="vertical-align:top;"><strong class="ph b">Command</strong></td>
<td class="entry cell-norowborder" dir="ltr" style="vertical-align:top;"><strong class="ph b">What it does</strong></td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" style="vertical-align:top;">
<code class="ph codeph">/login your-subdomain</code><p class="p">For
example, type <code class="ph codeph">/login acme</code> if your Zendesk
URL is <code class="ph codeph">acme.zendesk.com</code>.</p>
</td>
<td class="entry cell-norowborder" dir="ltr" style="vertical-align:top;">Connect to a Zendesk account, or check the
connection status</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" style="vertical-align:top;">
<code class="ph codeph">/logout your-subdomain</code><p class="p">For
example, type <code class="ph codeph">/logout acme</code> if your Zendesk
URL is <code class="ph codeph">acme.zendesk.com</code>.</p>
</td>
<td class="entry cell-norowborder" dir="ltr" style="vertical-align:top;">Disconnect a Zendesk account</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" style="vertical-align:top;"><code class="ph codeph">/help</code></td>
<td class="entry cell-norowborder" dir="ltr" style="vertical-align:top;">Show available commands and capabilities</td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" dir="ltr" style="vertical-align:top;"><code class="ph codeph">/feedback [text]</code></td>
<td class="entry cellrowborder" dir="ltr" style="vertical-align:top;">Report an issue with an AI response</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested1" id="topic_k3q_s2j_cjc">
<h2 class="title topictitle2" id="ariaid-title9">About data privacy</h2>
<div class="body">
<ul class="ul" id="topic_k3q_s2j_cjc__ul_xyp_ffj_cjc">
<li class="li" dir="ltr">
<p class="p" dir="ltr">Your credentials are managed securely. OAuth tokens are handled by
Zendesk and are never stored in the agent itself.</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">The agent uses your permissions. It can only access what your
Zendesk account has access to.</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">Your data stays within Zendesk. Messages are processed by Zendesk's
internal AI services and don't leave Zendesk's infrastructure.</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">There's no training on your data. Your conversations and ticket
data aren't used to train AI models.</p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr">Conversations are temporary. The agent doesn't permanently store
your chat history.</p>
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested1" id="topic_nky_nfj_cjc">
<h2 class="title topictitle2" id="ariaid-title10">Troubleshooting</h2>
<div class="body">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_nky_nfj_cjc__table_t5p_pfj_cjc" rules="all" summary="">
<colgroup>
<col style="width:35.46099290780141%">
<col style="width:64.53900709219857%">
</colgroup>
<tbody class="tbody">
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" style="vertical-align:top;"><strong class="ph b">Problem</strong></td>
<td class="entry cell-norowborder" dir="ltr" style="vertical-align:top;"><strong class="ph b">What to do</strong></td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" style="vertical-align:top;">I can't find the agent in Teams</td>
<td class="entry cell-norowborder" dir="ltr" style="vertical-align:top;">Ask your Teams admin to deploy it. You may need
Developer Preview enabled (Settings &gt; About &gt; Developer
Preview).</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" style="vertical-align:top;">The Connect to Zendesk button doesn't work</td>
<td class="entry cell-norowborder" dir="ltr" style="vertical-align:top;">Verify your subdomain is correct. Try <code class="ph codeph">/logout
your-subdomain</code>, then <code class="ph codeph">/login
your-subdomain</code>.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" style="vertical-align:top;">I'm receiving an authentication error</td>
<td class="entry cell-norowborder" dir="ltr" style="vertical-align:top;">Your session may have expired. Type <code class="ph codeph">/login
your-subdomain</code> to reconnect.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" style="vertical-align:top;">I can't see certain tickets</td>
<td class="entry cell-norowborder" dir="ltr" style="vertical-align:top;">The agent shows only what your Zendesk account can
access. End users see their own tickets only.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" style="vertical-align:top;">An action isn't allowed</td>
<td class="entry cell-norowborder" dir="ltr" style="vertical-align:top;">Some actions are role restricted. End users can't
update tickets, and agents can't delete or merge them.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" dir="ltr" style="vertical-align:top;">Responses are slow</td>
<td class="entry cell-norowborder" dir="ltr" style="vertical-align:top;">Complex queries that involve searching and processing
multiple items may take a few seconds.</td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" dir="ltr" style="vertical-align:top;">I want to use multiple Zendesk accounts</td>
<td class="entry cellrowborder" dir="ltr" style="vertical-align:top;">Type <code class="ph codeph">/login other-subdomain</code> to add
another. Use <code class="ph codeph">/login</code> to see all connections.</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/10588328067738-Getting-started-with-the-Zendesk-Support-Assistant-for-Microsoft-Agent-365",
"url": "https://support.zendesk.com/hc/en-us/articles/10588328067738-Getting-started-with-the-Zendesk-Support-Assistant-for-Microsoft-Agent-365",
"headline": "Getting started with the Zendesk Support Assistant for Microsoft Agent 365",
"description": "You can install and connect the Support Assistant app in Microsoft Teams to manage support tickets, browse help center articles, and handle IT assets using plain language or commands while respecting user permissions and data privacy.",
"articleSection": "More integrations",
"datePublished": "2026-04-23T12:43:29+00:00",
"dateModified": "2026-05-04T18:24:02.726355+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/10588328067738-Getting-started-with-the-Zendesk-Support-Assistant-for-Microsoft-Agent-365"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"url": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"url": "https://support.zendesk.com/hc/en-us"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk"
}
}</script><script id="ai-summary-script">
//<![CDATA[
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//]]>
</script>
</body>