About the Zendesk for Microsoft Teams integration

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<p id="docs-hc-snippet" style="display: none;">With the Zendesk for Microsoft Teams integration, you can do the following:</p>
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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<strong>All Suites</strong>
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<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
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<strong>Support</strong>
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<td>Team, Professional, or Enterprise</td>
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<div class="note attention">
<span class="attentiontitle"></span> This article is for Customer Service Suite accounts. If you want
to install the Microsoft Teams integration for an Employee Service Suite account,
see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10943097205402" target="_blank">Installing the Microsoft Teams for Zendesk
Support integration for employee service</a>.</div>
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<p class="p">With the Zendesk for Microsoft Teams integration, you can do the following:</p>
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<p class="p" dir="ltr">Create, view, and update Support tickets and keep up to date with
any changes within Teams. </p>
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<p class="p" dir="ltr">Add internal notes and public replies to tickets within Teams. </p>
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<p class="p" dir="ltr">Get notifications on tickets based on status, priority, type, and
updates within any Team channel or DM. </p>
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<p class="p" dir="ltr">Answer commonly asked questions with article recommendations in
Microsoft Teams.</p>
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<p class="p" dir="ltr">See all open and closed personal tickets in a single list view
within Microsoft Teams.</p>
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<p class="p" dir="ltr">Import Zendesk ticket views as tabs into a single Microsoft Teams
workspace to list tickets by different criteria (Zendesk agents only).</p>
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<p class="p">To install the integration, see <a class="xref" href="https://zendeskforteams.com/installation-guide" target="_blank"><u class="ph u">Installation Guide: Setting up the Zendesk for Teams App</u></a>.</p>
<p class="p">To learn how to use the integration, see <a class="xref" href="https://zendeskforteams.com/user-guide" target="_blank"><u class="ph u">User
Guide: Zendesk for Microsoft Teams app</u></a>.</p>
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