Viewing the integration log

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<p id="docs-hc-snippet" style="display: none;">The integration log in Admin Center provides information about data syncing between Zendesk Support and your integrations. It enables you to check that the integrations are running successfully and identify any issues.</p>
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<p id="docs-ai-summary-content">The integration log helps you monitor data syncing between your support system and integrations like Salesforce, Jira, and Shopify. It lets you track activities, identify issues, and filter logs by date, time, product, or status. You can view detailed information for each activity, including date, product, status, and a description of the event, to ensure smooth operation and troubleshoot errors effectively.</p>
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<div class="body">

<p class="p" dir="ltr">The integration log in Admin Center provides information about data syncing
between Zendesk Support and your integrations. It enables you to check that the
integrations are running successfully and identify any issues.</p>
<div class="p">This article contains the following sections: <ul class="ul" id="topic_mjv_cnm_qmb__ul_vm5_4vm_qmb">
<li class="li"><a class="xref" href="#topic_gzp_snm_qmb">About the integration logs</a></li>
<li class="li"><a class="xref" href="#topic_hsb_44m_qmb">Viewing the integration log</a></li>
</ul>
</div>
<p class="p">Related articles:</p>
<div class="p">
<ul class="ul" id="topic_mjv_cnm_qmb__ul_m1x_qnm_qmb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827957274" target="_blank">Salesforce integration resources</a></li>
<li class="li"><a class="xref" href="https://developer.zendesk.com/documentation/integration-services/" target="_blank">ZIS integrations</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_gzp_snm_qmb">
<h2 class="title topictitle2" id="ariaid-title2">About the integration logs</h2>
<div class="body">
<p class="p">The integration log lists activities in the last 7 days for the following
integrations:</p>
<div class="p">
<strong class="ph b">Salesforce</strong><ul class="ul" id="topic_gzp_snm_qmb__ul_wtb_wnm_qmb">
<li class="li">Ticket sync: Synchronization of Zendesk tickets to Salesforce Cases when
they are created or modified in Zendesk<div class="note note">
<span class="notetitle">Note:</span> Tickets that are created or
modified in Salesforce are not included in the integrations
log.</div>
</li>
<li class="li">Accounts to Organization sync: Synchronization of Salesforce Accounts to
Zendesk organizations in Support when they are created or modified in
Salesforce</li>
<li class="li">Contact to Users sync: Synchronization of Salesforce Contacts to Zendesk
users when they are created or modified in Salesforce</li>
<li class="li">Leads to Users sync: Synchronization of Salesforce Leads to Zendesk users
when they are created or modified in Salesforce</li>
</ul>
</div>
<p class="p"><strong class="ph b">Jira</strong></p>
<ul class="ul" id="topic_gzp_snm_qmb__ul_l1p_gbx_ghc">
<li class="li">Informational and error messages for field sync events. These messages appear
when a Zendesk ticket is updated, or a Jira issue is updated or deleted, and the
webhook sends data to Zendesk. These events help you track updates that sync
between Zendesk and Jira.</li>
</ul>
<div class="p">
<strong class="ph b">Shopify</strong><ul class="ul" id="topic_gzp_snm_qmb__ul_gbr_y1q_frb">
<li class="li">Customer, order, and fulfillment events received by Sunshine profiles and
events</li>
</ul>
</div>
<div class="p">
<strong class="ph b">Custom actions</strong><ul class="ul" id="topic_gzp_snm_qmb__ul_azz_tqn_xcc">
<li class="li">Run and test events for custom actions created for use with the auto assist
and action flow features. For more information, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8013439366810" target="_blank">Creating and managing actions for auto
assist and action flows</a>.</li>
</ul>
</div>
<div class="p">
<strong class="ph b">Action flows</strong><ul class="ul" id="topic_gzp_snm_qmb__ul_urk_3cx_bfc">
<li class="li">Details about action flow run and test events. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8855513857306" target="_blank">Understanding the action builder and
action flows (EAP)</a>.</li>
</ul>
</div>
<div class="p">
<strong class="ph b">Private ZIS integrations</strong><ul class="ul" id="topic_gzp_snm_qmb__ul_ptv_c1x_p5b">
<li class="li">Executions of the integration's ZIS flow. You can customize related log
messages using <a class="xref" href="https://developer.zendesk.com/documentation/integration-services/developer-guide/succeed-state/" target="_blank">Succeed</a> and <a class="xref" href="https://developer.zendesk.com/documentation/integration-services/developer-guide/fail-state/" target="_blank">Fail</a> states</li>
</ul>
</div>
<div class="p">
<strong class="ph b">Messaging, social channels, and Sunshine Conversations API</strong><ul class="ul" id="topic_gzp_snm_qmb__ul_wcj_gbs_3yb">
<li class="li">Error logs for messaging and social channels powered by Sunshine
Conversations.</li>
</ul>
</div>
<div class="p" dir="ltr">
<br><img class="image img-screenshot" id="topic_gzp_snm_qmb__image_f3b_jsm_qmb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/integrations_log.png" width="600"><br>The log contains the following information
for each activity:
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_gzp_snm_qmb__table_adk_d4m_qmb" rules="all" summary="">
<colgroup>
<col style="width:50%">
<col style="width:50%">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d48e180">Column</th>
<th class="entry cellrowborder" id="d48e183">Description</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d48e180">Date and time</td>
<td class="entry cellrowborder" headers="d48e183">The date and time the activity occurred in the viewer's
specified timezone.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e180">Product</td>
<td class="entry cellrowborder" headers="d48e183">The integration name</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e180">Status</td>
<td class="entry cellrowborder" headers="d48e183">The job status: info, warning, error, or debug</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d48e180">Description</td>
<td class="entry cellrowborder" headers="d48e183">A description of the event. For failed jobs, a message with
error details is displayed</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_hsb_44m_qmb">
<h2 class="title topictitle2" id="ariaid-title3">Viewing the integration log</h2>
<div class="body">
<p class="p">You can view the integration log in Admin Center. Activities can be filtered by date
and time and by product or status.</p>
<div class="p" dir="ltr">
<strong class="ph b">To view the integration log</strong><ul class="ul" id="topic_hsb_44m_qmb__ul_yzb_mcj_wqb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_hsb_44m_qmb__d7e2164" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Integrations &gt;
Logs</strong>.</span></li>
</ul>
</div>
<div class="p">
<strong class="ph b">To filter the integration log</strong><ol class="ol" id="topic_hsb_44m_qmb__ol_ost_bjl_sqb">
<li class="li">On the <strong class="ph b">Integration log</strong> page, click <strong class="ph b">Filter</strong> and select the date
and time in <strong class="ph b">Start date</strong>, <strong class="ph b">End date</strong>, <strong class="ph b">Start time</strong>, and
<strong class="ph b">End time</strong>.</li>
<li class="li">(Optional) Specify a <strong class="ph b">Status</strong> or <strong class="ph b">Product</strong>.</li>
<li class="li">Click <strong class="ph b">Apply filters</strong>.<p class="p">The Product drop-down list displays only
products with errors. If there are no errors, the list will be
empty.</p>
</li>
</ol>
</div>
<div class="p">
<strong class="ph b">To view details of a log entry</strong><ul class="ul" id="topic_hsb_44m_qmb__ul_wwb_gjl_sqb">
<li class="li">On the <strong class="ph b">Integration log</strong> page, click on any row to open the details
panel with more information.</li>
</ul>
</div>
</div>
</div>
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