Viewing the integration log

The integration log helps you monitor data syncing between your support system and integrations like Salesforce, Jira, and Shopify. It lets you track activities, identify issues, and filter logs by date, time, product, or status. You can view detailed information for each activity, including date, product, status, and a description of the event, to ensure smooth operation and troubleshoot errors effectively.




The integration log in Admin Center provides information about data syncing
between Zendesk Support and your integrations. It enables you to check that the
integrations are running successfully and identify any issues.
This article contains the following sections:
About the integration logs
Viewing the integration log


Related articles:


Salesforce integration resources
Shopify integration resources
Bot builder for messaging
ZIS integrations




About the integration logs

The integration log lists activities in the last 7 days for the following
integrations:

Salesforce
Ticket sync: Synchronization of Zendesk tickets to Salesforce Cases when
they are created or modified in Zendesk
Note: Tickets that are created or
modified in Salesforce are not included in the integrations
log.

Accounts to Organization sync: Synchronization of Salesforce Accounts to
Zendesk organizations in Support when they are created or modified in
Salesforce
Contact to Users sync: Synchronization of Salesforce Contacts to Zendesk
users when they are created or modified in Salesforce
Leads to Users sync: Synchronization of Salesforce Leads to Zendesk users
when they are created or modified in Salesforce


Jira

Informational and error messages for field sync events. These messages appear
when a Zendesk ticket is updated, or a Jira issue is updated or deleted, and the
webhook sends data to Zendesk. These events help you track updates that sync
between Zendesk and Jira.


Shopify
Customer, order, and fulfillment events received by Sunshine profiles and
events



Bot builder for messaging
API calls made by a conversation bot. For more information, see Using the Make API call step in a
conversation bot




Custom actions
Run and test events for custom actions created for use with the auto assist
and action flow features. For more information, see Creating and managing actions for auto
assist and action flows.



Action flows
Details about action flow run and test events. See Understanding the action builder and
action flows (EAP).



Private ZIS integrations
Executions of the integration's ZIS flow. You can customize related log
messages using Succeed and Fail states



Messaging, social channels, and Sunshine Conversations API
Error logs for messaging and social channels powered by Sunshine
Conversations.



The log contains the following information
for each activity:








Column
Description




Date and time
The date and time the activity occurred in the viewer's
specified timezone.


Product
The integration name


Status
The job status: info, warning, error, or debug


Description
A description of the event. For failed jobs, a message with
error details is displayed








Viewing the integration log

You can view the integration log in Admin Center. Activities can be filtered by date
and time and by product or status.

To view the integration log
In Admin Center, click
Apps and integrations in the sidebar, then select Integrations >
Logs.



To filter the integration log
On the Integration log page, click Filter and select the date
and time in Start date, End date, Start time, and
End time.
(Optional) Specify a Status or Product.
Click Apply filters. The Product drop-down list displays only
products with errors. If there are no errors, the list will be
empty.




To view details of a log entry
On the Integration log page, click on any row to open the details
panel with more information.





//
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//

//
const banner_style = document.createElement('style');
banner_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-wmp-link{text-align:right;font-size:.8em}#article-body .article-banners{margin-bottom:1rem}#article-body .article-banner{border:1px solid #ded7ca;background-color:#f6f0e6;margin:0 0 3px;line-height:1}#article-body .article-banner table{border-collapse:collapse;border:none;margin:0;width:auto}#article-body .article-banner td{padding:8px 6px 8px;border:none;font-size:.85em}#article-body .article-banner td:nth-child(2){border-left:1px solid #d0c9bd}#article-body .article-banner strong{font-weight:400;text-shadow:0 0 1px rgba(0,0,0,.5);letter-spacing:.5px}@media (min-width:1600px){#article-body .article-banner td{font-size:.8em}#article-body .docs-wmp-link{font-size:.7em}}`;
document.head.appendChild(banner_style);